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Home My Public Portal About03-21-22 Agenda Budget Retreat FY2022-23 Budget Retreat Town of Hillsborough, North Carolina 919‐732‐1270 | www.hillsboroughnc.gov 101 E. Orange St., PO Box 429, Hillsborough, NC 27278 919-732-1270 | www.hillsboroughnc.gov | @HillsboroughGov Agenda Board of Commissioners Budget Retreat 7 p.m. March 21, 2022 Board Meeting Room of Town Hall Annex, 105 E. Corbin St. Please use the bookmark feature to navigate and view the item attachments. 1. Introduction 2. Agenda changes 3. Community survey results 4. Staff financial forecast/overview Revenue and expenditure discussion 5. Requests Feedback on requests included/not included in budget 6. Discussion topics A. Assistant finance director B. Affordable housing Community Survey 2 3/16/2022 1 2021 Community Survey Results FY23 Budget Retreat Presentation Agenda Purpose & Methodology Findings Perceptions, Trends, Benchmarks Questions 1 2 3 3/16/2022 2 Purpose •To assess resident satisfaction with the delivery of town services •To help determine priorities for the community •To measure trends from previous surveys •To compare town’s performance with other communities regionally and nationally Methodology •Survey Description o 6‐page survey o Third survey conducted by ETC Institute for the town (‘17, ‘19, ‘21) •Method of Administration o By mail and online to all in‐town households •Sample Size and Sampling Goals o Goal – 400 surveys o 501 completed survey •Confidence Interval – 95% level of confidence •Margin of Error ‐+/‐4.3% 3 4 4 3/16/2022 3 Location of Survey Respondents •Good representation throughout the town •Demographics of survey respondents reflects population of the town o Race/ethnicity o Age o Gender Perceptions How do residents feel about town services and the community? 5 6 5 3/16/2022 4 Key Highlights •Residents continue to have a very positive perception of Hillsborough o 95% of residents rated Hillsborough as “excellent” or “good” place to live o 88% of residents surveyed satisfied with the quality of services provided by the town o 87% satisfied with quality of life in the town o 87% satisfied with quality of life in neighborhood o 84% satisfied with appearance of Hillsborough •Satisfaction ratings overall are similar to previous years 7 8 6 3/16/2022 5 9 10 7 3/16/2022 6 Trends How do the results compare to past years? 2021 vs 2019 37 Areas 8 Areas 44 Areas 11 12 8 3/16/2022 7 2021 vs 2019 8 Areas 10 Areas 1. Ease of paying water and sewer bill 2. Quality of water and sewer services 3. Quality of drinking water 4. As a place to work 5. Ease of travel by driving to key destinations 6. Quality of town parks 7. Water and sewer billing & collections 8. Ease of travel within Hillsborough Significant Change1. Solid Waste/Public Works 2. Visibility of police in neighborhoods 3. Ease of travel by biking to key destinations 4. Town’s efforts to prevent crime 5. Amount of trees/shrubs retained and/or replaced on new development 6. Police 7. Quality of social media outlets 8. Quality of recent residential development 9. Ability to find housing you can afford 10. Quality of recent commercial development 13 14 9 3/16/2022 8 15 16 10 3/16/2022 9 Benchmarks How do we compare to other communities? Hillsborough Exceeds Averages •Regionally (Atlantic Region –NC, VA, WV, DE, MD, DC, NJ) o Rated above the average for 45 of 46 areas assessed. o Rated the same as the regional average in one area. “Hillsborough as a place to work” •Nationally •Rated above the average in all 46 areas assessed. •Rated significantly higher (more than 5%) in 45 of the areas. 17 18 11 3/16/2022 10 Comparative Advantages Regionally •Residential bulk trash collection (49%) •Quality of customer service from town employees (45%) •Quality of town parks (42%) •As a place to live (35%) •Quality of services provided by the town (34%) Nationally •Residential bulk trash collection (46%) •As a place to live (45%) •Quality of customer service from town employees (42%) •Quality of town parks (41%) •Effectiveness of communication with the public (41%) Key Survey Questions •As a place to live •95% satisfaction •+35% with regional average and +45% with US average •Quality of services provided by the town o 88% satisfaction o +34% with regional average and +37% with US average •Value received for local taxes and fees o 57% satisfaction o +23% with regional and US averages 19 20 12 3/16/2022 11 21 22 13 3/16/2022 12 Additional Findings Anything else to point out? 1. 2. 3. 23 24 14 3/16/2022 13 25 26 15 3/16/2022 14 Summary •Residents have a very positive perception of Hillsborough. •Satisfaction ratings overall are similar to previous years. •Satisfaction with town services is much higher than other cities. •Top 3 Priorities o Maintenance of town streets o Quality of town services o Condition of sidewalks in neighborhoods Questions? Thank you! 27 28 16 Budget Requests 17 General Fund Operating Requests Department Expense Category Request Description FY23 FY24 FY25 FY23. FY24. FY25. Administration Operating Photography Equipment Current camera up for refresh and could be used as a spare to loan out to departments. Includes accessories and a professional backdrop for taking headshots.1,599 ‐ ‐ 1,599 ‐ ‐ Accounting Personnel Assistant Finance Director To address growing complexity and increased workload 133,456 130,453 131,048 133,456 130,453 131,048 Town Hall Campus Operating Flags & Flag Poles Replace old NC and US flags and find alternative way to fly flags in town as current method is no longer allowed by Duke Energy.10,000 2,500 ‐ 10,000 2,500 ‐ Town Hall Campus Operating Replace Roof of Main Town Hall Building Last replaced around 1996.20,000 ‐ ‐ 20,000 ‐ ‐ Public Space Operating Interpretive Signs Install 3 signs in FY23, design 4 signs in FY24 and install them in FY25 12,000 3,000 12,000 12,000 3,000 12,000 Public Space Operating Pedestrian Amenities Benches, trash and recycling receptacles, bike racks, etc. for parks and cemeteries.20,000 20,000 20,000 10,000 10,000 10,000 Public Space Operating Seal Coat Bridges and Boardwalks Pressure wash and seal bridges and board walks along Riverwalk, Calvin St Greenway and in Gold Park.60,000 ‐ ‐ 60,000 ‐ ‐ Public Space Capital Greenway South System Feasibility study, design and construction of greenway between the future train station and Cates Creek Park, including construction of a bridge over I‐85. FY23 ‐ Feasibility study, FY24 ‐ Design. 30,000 80,000 ‐ 30,000 80,000 ‐ Public Space Capital Skate Park Small scale "skate spot" at Cates Creek Park 20,000 200,000 ‐ ‐ 20,000 200,000 Safety & Risk Mgmt. Operating Replace 12 AEDs AEDs are at end of life and had to find replacement parts.13,000 ‐ ‐ 13,000 ‐ ‐ Information Services Operating Unified Security System Replace non‐compliant building access and security camera systems with a centralized system.35,500 75,000 25,000 35,500 75,000 25,000 Police Operating Radio Software Updates Update radio software ‐ 14,700 14,700 ‐ 14,700 14,700 Police Operating Replace Handheld Radios Phase in replacement ‐ 23,000 23,000 ‐ 23,000 23,000 Police Operating Replace In‐Car Cameras Phase in replacement ‐ 49,085 44,247 ‐ 49,085 44,247 Police Capital Replace Vehicle #242 2008 Impala w/65k miles (CID)45,000 ‐ ‐ 45,000 ‐ ‐ Police Capital Replace Vehicle #981 2002 Ford Explorer w/137k miles (CID)45,000 ‐ ‐ 45,000 ‐ ‐ Police Capital Replace Vehicle #194 2010 Charger w/120k miles (Patrol)‐ 50,000 ‐ ‐ 50,000 ‐ Police Operating Senior Management Training Send an officer to advanced leadership and administrative training as part of succession planning.8,000 8,000 ‐ 8,000 8,000 ‐ Police Personnel Police Re‐Organization Re‐org will likely result in addition of 1 position and create capacity to focus on emergency management. This is a placeholder until re‐org finalized.75,000 75,000 75,000 75,000 75,000 75,000 Police Transfer Police Station Ramp‐up $50k/year ramp up for police station debt service 50,000 100,000 150,000 50,000 100,000 150,000 Streets Personnel Equipment Operator I Add position to meet growth demands ‐ 68,992 69,425 ‐ 68,992 69,425 Streets Debt Service NC86 Renovation FY23‐Construction Docs; FY25‐$3.3M @ 5% for 20 yrs = $265k/yr 100,000 ‐ 265,000 100,000 ‐ 265,000 Streets Capital Bucket Truck Replacement Replacement of 1999 Ford F‐350 Versalift bucket truck with 30ft boom. Replacement would have 45 ft boom for easier access when trimming trees, hanging banners, etc.‐ 125,000 ‐ ‐ 125,000 ‐ Streets Capital South Churton Street Improvements Cost Share Construction of bicycle and pedestrian improvements along S. Churton St. from the Eno River to I‐40 interchange.50,000 ‐ ‐ 50,000 ‐ ‐ Cemetery Operating Stone Wall Repair Repair stone wall at Old Town Cemetery ‐ 10,000 ‐ ‐ 10,000 ‐ Special Appropriations Personnel Pay Study Adjustments Estimate will be available in May. Assume $2,500 per employee for now.162,500 162,500 162,500 162,500 162,500 162,500 Special Appropriations Operating Veteran's Memorial Contribution Continuation of $7,500 contributed in FY22.7,500 ‐ ‐ 7,500 ‐ ‐ Special Appropriations Operating Passenger Rail/Multi‐Modal Station FY25‐ $80k‐ furniture, $10k ‐ building maintenance ‐ ‐ 90,000 ‐ ‐ 90,000 898,555$ 1,197,230$ 1,081,920$ 868,555$ 1,007,230$ 1,271,920$ Requested Recommended 18 General FundCapital Improvement PlanDepartmentRequestDescriptionFY23 FY24FY25FY26 FY27 FY28 FY29 FY23. FY24. FY25. FY26. FY27. FY28. FY29.Public SpaceGreenway South SystemFeasibility study, design and construction of greenway between the future train station and Cates Creek Park, including construction of a bridge over I‐85.150,000 400,000 4,000,000 2,000,000 ‐ ‐ ‐ 150,000 400,000 4,000,000 2,000,000 ‐ ‐ Public SpaceSkate ParkSmall scale "skate spot" at Cates Creek Park20,000 200,000 ‐ ‐ ‐ ‐ ‐ 20,000 200,000 ‐ ‐ ‐ ‐ StreetsBucket Truck ReplacementReplacement of 1999 Ford F‐350 Versalift bucket truck with 30ft boom. Replacement would have 45 ft boom for easier access when trimming trees, hanging banners, etc.‐ 125,000 ‐ ‐ ‐ ‐ ‐ ‐ 125,000 ‐ ‐ ‐ ‐ ‐ StreetsNC86 Facility RenovationRenovate facility to include offices and storage for Public Works staff, vehicles and equipment.3,400,000 ‐ ‐ ‐ ‐ ‐ ‐ 100,000 3,300,000 ‐ ‐ ‐ ‐ ‐ StreetsSouth Churton Street Improvements Cost ShareConstruction of bicycle and pedestrian improvements along S. Churton St. from the Eno River to I‐40 interchange.50,000 ‐ ‐ ‐ ‐ 100,000 ‐ 50,000 ‐ ‐ ‐ ‐ 100,000 ‐ Special AppropriationsPassenger Rail/Multi‐Modal StationConstruct a train station and parking lot that will be used as a park and ride lot.716,000 5,600,000 690,000 30,000 30,000 30,000 30,000 716,000 5,600,000 690,000 30,000 30,000 30,000 30,000 4,336,000$ 6,325,000$ 4,690,000$ 2,030,000$ 30,000$ 130,000$ 30,000$ 1,016,000$ 9,445,000$ 890,000$ 4,030,000$ 2,030,000$ 130,000$ 30,000$ RequestedRecommended19 Water and Sewer Fund Operating Requests Department Expense Category Request Description FY23 FY24 FY25 FY23. FY24. FY25. Administration of Enterprise Personnel Pay Study Adjustments Estimate will be available in May. Assume $2,500 per employee for now.90,000 90,000 90,000 90,000 90,000 90,000 Utilities Administration Operating Water Capacity Modeling Model water capacity through 2040. 100,000 ‐ ‐ 100,000 ‐ ‐ Utilities Administration Operating Water System Redundancy Model Looping recommendations and fire flow for fire department ISO.15,000 ‐ ‐ 15,000 ‐ ‐ Utilities Administration Operating Cost of Service Analysis N/A.30,000 ‐ ‐ ‐ 30,000 ‐ Utilities Administration Operating Public Outreach Specialist Contract with company to help with outreach efforts and crisis communication. 30,000 30,000 30,000 ‐ ‐ ‐ Utilities Administration Operating Engineering and Survey Assistance Perform spec and detail updates used by engineers and contractors. 15,000 ‐ ‐ 15,000 ‐ ‐ Utilities Administration Operating GIS Services Increase for entry of new infrastructure into mapping system and checking accuracy of location data. Including service line data for upcoming lead and copper rule. 10,000 ‐ ‐ 10,000 ‐ ‐ Water Treatment Plant Capital Filter SCADA Operations Update SCADA system to automate backwashing to prevent filter damage.50,000 ‐ ‐ 50,000 ‐ ‐ Water Treatment Plant Operating Chemical Feed Pumps No additional information.10,000 10,000 10,000 10,000 10,000 10,000 Water Treatment Plant Capital Paving and Curbing Paving and curbing repair, which has deteriorated and causing operational and environmental issues. ‐ 90,000 ‐ ‐ 90,000 ‐ West Fork Eno Reservoir Operating Flow Transmitter Update flow transmitter.12,000 ‐ ‐ 12,000 ‐ ‐ Water Distribution Operating Leak Detection Services Perform leak detection.20,000 20,000 20,000 20,000 20,000 20,000 Water Distribution Capital Water Line Replacements Lead and Copper mains need to be replaced. 20,000 30,000 40,000 20,000 30,000 40,000 Water Distribution Capital Backhoe Replace 11‐yr old Cat backhoe.35,000 ‐ ‐ 35,000 ‐ ‐ Water Distribution Capital Adron Thompson Facility Reno & Expansion Upgrade shop and offices. $1.25m at 5% for 20 yrs= $100k/yr ‐ 100,303 100,303 ‐ 50,151 100,303 Water Distribution Capital OWASA Booster Pump Station Build booster pump station to receive water from OWASA in times of need. $1,450,680 @ 5% for 10 yrs = $187k 483,560 483,560 483,560 92,935 187,870 187,870 Water Distribution Capital US 70 Business Water Improvements Replace 12" AC water main with 16" ductile iron water main. $2.9M @ 5% for 20 yrs 50,000 232,703 232,703 50,000 ‐ ‐ Wastewater Collection Personnel Utility Mechanic ITo assist with daily workload 132,282 72,026 72,449 ‐ ‐ 132,859 Wastewater Collection Operating Manhole Relining Miscellaneous maintenance.15,000 15,000 15,000 15,000 15,000 15,000 Wastewater Collection Operating Replace Pump Station Panel Boxes Replace old and dangerous panel boxes and backboards. 26 stations. Will systematically replace panels in future years. 60,000 60,000 60,000 60,000 60,000 60,000 Wastewater Collection Operating Resurface PS Driveway Resurface driveway for Churton Grove Pump Station.12,000 ‐ ‐ 12,000 ‐ ‐ Wastewater Collection Capital Backhoe Replace 11‐yr old Cat backhoe 35,000 ‐ ‐ 35,000 ‐ ‐ Wastewater Collection Capital Adron Thompson Facility Reno & Expansion Upgrade shop and offices. . $1.25m at 5% for 20 yrs= $100k/yr ‐ 100,303 100,303 ‐ 50,151 100,303 Wastewater Treatment Plant Personnel Plant Mechanic ITo assist w/ plant maint, ops, repairs 59,913 59,796 59,970 29,957 59,796 59,970 Wastewater Treatment Plant Capital Master Plan Completion of master plan that includes study of alt tech to comply w/ Falls Lake Rules ‐ ‐ 100,000 ‐ ‐ 100,000 Wastewater Treatment Plant Capital Tertiary Filter Flocculators Install new flocculators to maximize the Total Phosphorous removal needed to meet Falls Lake Rules and reduce chemical usage. ‐ 10,000 180,000 ‐ 10,000 180,000 1,284,755$ 1,403,691$ 1,594,288$ 671,892$ 702,968$ 1,096,305$ Requested Recommended 20 Water and Sewer FundCapital Improvement PlanDepartmentRequest Description FY23 FY24 FY25 FY26 FY27 FY28 FY29 FY23.0 FY24.0 FY25.0 FY26.0 FY27.0 FY28.0 FY29.0Water Distribution Hydrant & Valve ProjectReplace old hydrants & install watch valves on the hydrant legs where needed. Install new valves and piping per study.400,000 270,000 275,000 ‐ ‐ ‐ ‐ 300,000 300,000 200,000 145,000 ‐ ‐ ‐ Water DistributionAdron Thompson Facility Reno & ExpansionUpgrade shop and offices. Stock yard improvements included.‐ 1,000,000 ‐ ‐ ‐ ‐ ‐ ‐ 1,250,000 ‐ ‐ ‐ ‐ ‐ Water DistributionGovernor Burke Road Water Main ReplacementReplace 1,400 ft of 6" PVC water line with ductile iron water main between HWY 86 and HWY 57.200,000 ‐ ‐ ‐ ‐ ‐ 200,000 ‐ ‐ ‐ ‐ ‐ ‐ Water Distribution McAdams Road Main ReplacementReplace 700 lf of 2" water main with 6" water main, adding fire hydrant, valves and resetting water services. Serves 10 homes, repetitive water leaks and repair water shutoffs.350,000 ‐ ‐ ‐‐‐‐350,000 ‐ ‐ ‐ ‐ ‐ ‐ Water Distribution OWASA Booster Pump StationBuild booster pump station to receive water from OWASA in times of need. Provides system redundancy. Can send water to OWASA by gravity.483,560 483,560 483,560 ‐ ‐ ‐ 1,450,680 ‐ ‐ ‐ ‐ ‐ ‐ Water DistributionUS 70 Business Water ImprovementsReplace 12" AC water main with 16" ductile iron water main (4,900 lf btw HWY 86 to HWY 70A and 4,320 lf btw Churton St and HWY 86)50,000 400,000 1,250,000 1,250,000 ‐ ‐ ‐ 50,000 ‐ ‐ 400,000 1,250,000 1,250,000 ‐ Water DistributionGalvanized Water Main ReplacementReplace 2" galvanized mains and upsize to 6" main, and fire protection. 1.45 miles of galvanized main.60,000 100,000 100,000 100,000 ‐ ‐ ‐ 60,000 100,000 100,000 100,000 ‐ ‐ Water Distribution Hassell Water Tank ReplacementReplace elevated water tank (1930s) with new elevated water tank. Tank size ideally increased to 500k gallons. Would help Central Pressure Zone.‐ ‐ 400,000 2,600,000 ‐ ‐ ‐ ‐ ‐ ‐ 400,000 2,600,000 ‐ ‐ Wastewater CollectionCollection System Infrastructure Rehab/ReplacementReplace outdated infrastructure to meet committed and project growth. 750,000 150,000 1,250,000 10,000,000 4,000,000 2,000,000 2,000,000 750,000 150,000 ‐ 1,250,000 10,000,000 4,000,000 2,000,000 Wastewater CollectionRiver Pump Station UpgradeRelocate pump station, which is approaching capacity limitations, from out of the floodplain. Stations receives wastewater from over 75% of town.3,015,000 2,765,000 2,765,000 ‐ ‐ ‐ ‐ 3,015,000 2,765,000 2,765,000 ‐ ‐ ‐ ‐ Wastewater CollectionAdron Thompson Facility Reno & ExpansionUpgrade shop and offices. Stock yard improvements included.‐ 1,000,000 ‐ ‐ ‐ ‐ ‐ ‐ 1,250,000 ‐ ‐ ‐ ‐ ‐ Wastewater Treatment PlantClarifier CoatingsNew coating needs to be applied to clarifiers as the current protective coatings has failed. Coating prevents deterioration of the infrastructure.190,000 ‐ ‐ ‐ ‐ ‐ ‐ 190,000 ‐ ‐ ‐ ‐ ‐ ‐ Wastewater Treatment PlantTertiary Filter FlocculatorsInstall new flocculators to maximize the Total Phosphorous removal needed to meet Falls Lake Rules and reduce chemical usage.‐ 10,000 180,000 ‐ 10,000 180,000 ‐ ‐ ‐ ‐ 5,498,560$ 6,178,560$ 6,703,560$ 13,950,000$ 4,000,000$ 2,000,000$ 2,000,000$ 6,365,680$ 5,825,000$ 3,245,000$ 2,295,000$ 13,850,000$ 5,250,000$ 2,000,000$ Requested Recommended 21 Stormwater Fund Operating Requests Department Expense Category Request Description FY23 FY24 FY25 FY23. FY24. FY25. Stormwater Operating Pay Study Adjustments Estimate will be available in May. Assume $2,500 per employee for now.7,500 7,500 7,500 7,500 7,500 7,500 Stormwater Operating Increase in Engineering Allow for add'l assessments of stormwater infrastructure as well as design for retrofits to meet Falls Lake Rule requirements. 12,000 12,000 12,000 12,000 12,000 12,000 19,500 19,500 19,500 19,500 19,500 19,500 Requested Recommended 22 Assistant Finance Director 23 24 25 26 Affordable Housing 27 28 29 30 31 32 33 34 35 36 37 38 39