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TOWN OF TERTOWN NEXT YEAR BUDGET COMPARISON REPORT FY 2020 FY 2020 FY 2019 FY 2019 LEVEL ADDITIONAL FY 2018 ORIGINAL REVISED SERVICE FUNDING MANAGER ACTUAL BUDGET BUDGET BUDGET REQUESTS RECOMMENDS 0161051 LIBRARY PERSONNEL 0161051 510111 FULL TIME SALARIES $ 1,452,599 $ 1,469,985 $ 1,456,996 $ 1,492,369 $ 1,492,369 0161051 510112 PART TIME SALARIES $ 448,540 $ .502,627 $ 519,227 $ 554,537 $ 39,000 $ 593,537 0161051 510130 OVERTIME $ 30,688 $ 25,000 $ 25,000 $ 25,000 $ 25,000 0161051 510141 SHIFT DIFFERENTIAL $ 3,705 $ 3,719 $ 3,719 $ 3,734 $ 3,734 0161051 510143 LONGEVITY $ 24,813 $ 26,781 $ 26,181 $ 29,463 $ 29,463 0161051 510190 CLOTHING $ 2,767 $ 2,772 $ 2,772 $ 2,771 $ 2,771 0161051 510195 ONE TIME PAYMENT $ 2,100 0161051 511111 PRIOR YEAR FULL TIME $ 5,231 0161051 511112 PRIOR YEAR PART TIME $ 957 TOTAL LIBRARY PERSONNEL $ 1,971,399 $ 2,030,884 $ 2,033,895 $ 2,107,874 $ 39,000 $ 2,146,874 0161052 LIBRARY EXPENSES 0161052 520211 ELECTRICITY $ 119,847 $ 131,404 $ 131,404 $ 135,346 $ 135,346 0161052 520213 GAS $ 23,533 $ 35,848 $ 35,848 $ 36,923 $ 36,923 0161052 520240 EQUIPMENT MAINTENANCE $ 3,262 $ 9,049 $ 9,049 $ 14,399 $ 14,399 0161052 520241 BUILDING MAINTENANCE $ 52,214 $ 38,730 $ 38,730 $ 42,560 $ 42,560 0161052 520244 COMPUTER MAINTENANCE $ 20,500 $ 90,850 $ 90,850 $ 91,598 $ 91,598 0161052 530327 REGIONAL LIBRARY SERVICES $ 66,105 $ 66,898 $ 66,898 $ 68,998 $ 68,998 0161052 530383 PROGRAM SERVICES $ 5,500 $ 5,500 0161052 530342 POSTAGE $ 1,460 $ 1,600 $ 1,600 $ 1,600 $ 1,600 0161052 540421 OFFICE SUPPLIES $ 10,349 $ 12,000 $ 12,000 $ 12,000 $ 12,000 0161052 540422 PRINTING AND FORMS $ 5,000 $ 6,000 $ 6,000 $ 6,300 $ 6,300 0161052 540425 PROGRAM SUPPLIES $ 500 $ 500 0161052 540430 BLDG MAINT SUPPLIES $ 13,000 $ 16,000 $ 16,000 $ 16,000 $ 16,000 0161052 550511 LIBRARY MATERIALS $ 405,000 $ 405,000 $ 405,000 $ 413,000 $ 413,000 Page 36 TOWN OF TERTOWN NEXT YEAR BUDGET COMPARISON REPORT FY 2020 FY 2020 FY 2019 FY 2019 LEVEL ADDITIONAL FY 2018 ORIGINAL REVISED SERVICE FUNDING MANAGER ACTUAL BUDGET BUDGET BUDGET REQUESTS RECOMMENDS 0161052 550512 BOOK PROCESSING $ 31,834 $ 58,000 $ 58,000 $ 41,000 $ 41,000 0161052 570710IN STATE TRAVEL $ 281 $ 500 $ 500 $ 500 $ 500 0161052 570730 DUES& SUBCRIPT. $ 766 $ 1,445 $ 1,445 $ 750 $ 750 0161052 570735 PROJECT LITERACY $ 62,319 $ 62,320 $ 62,320 $ 8,635 $ 8,635 0161052 570785 COMMITTEE EXPENSES $ 2,424 $ 3,600 $ 3,600 $ 3,600 $ 3,600 0161052 570787 STAFF DEVELOPMENT $ 10,000 $ 10,000 $ 10,000 $ 10,000 $ 10,000 TOTAL LIBRARY EXPENSES $ 827,894 $ 949,244 $ 949,244 $ 903,209 $ 6,000 $ 909,209 0161058 LIBRARY CAPITAL 0161058 580840IMPROVEMENTS $ 41,000 $ 41,000 $ 41,000 $ 41,000 $ 41,000 0161058 580870 REPLACEMENT OF EQUIP. $ 14,000 $ 14,000 $ 14,000 $ 14,000 $ 14,000 TOTAL LIBRARY CAPITAL $ 55,000 $ 55,000 $ 55,000 $ 55,000 $ - $ 55,000 TOTAL LIBRARY $ 2,854,293 $ 3,035,128 $ 3,038,139 $ 3,066,083 $ 45,000 $ 3,111,083 Page 37 COMF vATICIN WORKSHEET LEVEL SERVICE FULL-TIME HIRE NUMBER FY19 FY19 FY20 FY20 Long- Clothing li Shift Total Compen-I EMPLOYEE NAME TITLE DATE HOURS -Grade/Step Annual Grade/Step Annual-52.4 evity Allow. Diff. sation(52.4) I COLE,L LIBRARY DIRECTOR 3/20/1995 37.5 GR4 S17 $112,693 GR4 S17 $113,125 $0 $113,125 BERKLEY-CRAMER,K LIBRARY PROFESSIONAL 8/8/2016 37 GR3 S3 $55,739 GR3 S4 $57,071 $0 $57,071 BIGGERS,P LIBRARY DEPARTMENT HEAD 1/9/2017 37 GR4 S2 $65,566 GR4 S3 $67,134 $0 $67,134 I IBRENNAN,K LIBRARY PROFESSIONAL 8/15/2012 I 37 GR3 S7 $60,333 GR3 S8 $61,776 $600 $62,376 IBROWNE,C ASSISTANT DIRECTOR 9/4/2007 I 37.5 GR13C S10 $87,128 GR13C S10 $87,462 $1,525 $88,987 ICASHIN,M (LIBRARY CLERICAL 10/7/2013 I 37 GR1 S6 I $43,939 GR1 S7 $44,990 $600 $45,590 I ICLEMENTS,J I LIBRARY DEPARTMENT HEAD 1/18/2011 I 37 GR4 S8 $73,838 GR4 S9 $75,604 $823 $76,426 I ICONKEY,C ILIBRARY DEPARTMENT HEAD I 2/21/1989 I 37 GR4 S10 I $76,821 I GR4 S10 $77,116 $3,600 I $80,716 I IDE PINA,E IJUNIOR CUSTODIAN I 1/12/2017 I 40 I GR4L S2/S3I $49,784 I GR4L S3/S4 $51,477 $0 I $850 $2,096 $54,423 I IFARRELL,P LIBRARY CLERICAL I 4/7/1964 I 37 I GR1 S10 I $48,564 I GR1 S10 $48,750 $3,600 $52,350 I IFERREIRA,J LIBRARY CLERICAL I 3/30/2016 I 37 I GR1 S3 I $41,405 GR1 S4 $42,395 $153 $42,548 IFRUEH,S ILIBRARY PROFESSIONAL 111/15/2010 I 37 I GR3 S9 I $62,771 I GR3 S10 $64,271 $916 I $65,187 IHELFER,E ILIBRARY PROFESSIONAL I 7/27/2017 I 37 I GR3 S2 I $54,645 I GR3 S3 $55,952 $0 I $55,952 IKALLESTAD,J (COMMUNITY ENGAGEMENT SPEC14 9/10/2018 I 37 I GR2 S1 I $43,777 I GR2 S2 I $44,823 $0 I $44,823 IKOTTAS,K (LIBRARY DEPARTMENT HEAD I 6/1/2015 I 37 i GR4 S3 $66.878 I GR4 S4 I $68,477 I $600 I $69,077 LOWE,K LIBRARY CLERICAL I 8/7/1990 I 37 I GR1 S10 I $48,564 I GR1 S10 $48,750 I $3,572 I $52,322 MCLAUGHLIN,R IJUNIOR CUSTODIAN I 4/30/2004 I 40 GR4L S8 $58,630 I GR4L S8 I $58,855 $2,000 I $850 $61,705 IMCQUOWN,K ILIBRARY PROFESSIONAL I 12/1/2015 I 37 I GR3 S4 I $56,853 GR3 S5 I $58,212 $351 I $58,563 IMIRANDA,E (LIBRARY DEPARTMENT HEAD I 6/9/2010 37 I GR4 S7 I $72,390 I GR4 S8 I $74,121 I $1,100 I $75,221 IRAMETTE,M LIBRARY CLERICAL I 6/27/2016 37 I GR1 S3 I $41,405 I GR1 S4 I $42,395 I $7 I $42,401 IROGAN,B LIBRARY CLERICAL I 5/6/2013 I 37 I GR1 S6 I $43,939 I GR1 S7 I $44,990 I $600 $45,590 IRUGGERI-KORET,N (HEAD CLERK I 1/28/2013 I 37.5 I GR4C S10 I $58,630 I GR4C S10 I $58,855 I $1,025 I $59,880 ISCRAPCHANSKY,S ILIBRARY CLERICAL I 2/5/2007 I 37 I GR1 S10 I $48,564 GR1 S10 I $48,750 I $1,100 I $49,850 IVACANT ILIBRARY DEPARTMENT HEAD I I 37 I GR4 S1 I $0 I GR4 S1 I $0 I $0 I $0 IVACANT IHELP DESK SPECIALIST I I 37 I GR1 S1 $0 I GR1 S1 I $39,949 I $0 $39,949 IZITIN,BRITA ILIBRARY PROFESSIONAL I 9/6/2016 I 37 GR3 S3 I $55,739 I GR3 S4 I $57,071 $0 I $57,071 FULL-TIME TOTALS I I I I. I$1,428,594 I + $1,492,369 ' $22,171 ( $1,700 $2,096 $1,518,336 I PART-TIME HIRE NUMBER FY19 FY19 FY20 FY20 Long- Clothing Shift Total Compen- EMPLOYEE-NAME TITLE- DATE HOURSI Grade/Step Annual Grade/Step 52.4 evity Allow. $52.40 sation(52.4) " (BROGAN,J LIBRARY CLERICAL 9/15/2008 23 GR1P S10 $30,188 GRIP S10 $30,304 $693 $30,997 ICORBETT,R. JUNIOR CUSTODIAN 7/5/2012 25 GR4L S10 $36,644 GR4L S10 $36,784 $641 $536 $1,638 $39,598 IDENEEN,K. LIBRARY PROFESSIONAL 6/21/2010 21 GR3P S9 $35,627 GR3P S10 $36,478 $627 $37,105 IJASSET,J JUNIOR CUSTODIAN 5/8/2008 25 GR4L S8 $36,644 GR4L S8 $36,784 $953 $536 $38,273 (LAMBERT,A LIBRARY PROFESSIONAL 10/2/2007 24 GR3P S10 $41,530 GR3P S10 $41,690 $715 $42,405 LIBERATORE,M LIBRARY CLERICAL 9/23/2013 23 GR1 P S6 $27,314 GR1 P S7 $27,967 $378 $28,345 ORTIZ-LAMPIER,K LIBRARY CLERICAL 7/16/2018 23 GR1 P S1 $24,738 GR1 P S2 $25,330 $0 $25,330 READER,J LIBRARY CLERICAL 1/28/2008 23 GR1 P S10 $30,188 GR1 P S10 $30,304 $693 $30,997 SHADIC,C LIBRARY CLERICAL I 4/11/2000 23 GRIPS10 $30,188 GRlPS10 $30,304 $1,638 $31,942 (STERN,P. ILIBRARY PROFESSIONAL I 8/17/2006 241 GR3P S10 $41,530 GR3P S10 $41,690 $715 $42,405 IVAN LEEUWEN,J. ILIBRARY CLERICAL I 12/1/2015 I 251 GR1P S4 $28,536 GR1P S5 $29,218 $239 $29,456 (PART-TIME SUBTOTAL I I I ( $366,862 $7,291 $1,071 $1,638 $376,852 (PROJECT LITERACY-PART-TIME I I I $53,685 $53,685 ITEMPORARY PART-TIME - I I I + .$134,000 $134,000 PART-TIME TOTALS I I I I $554,537 $7,291 $1,071 $1,638 $564,537 I I I I I I I FULL-TIME TOTALS I I I ( $1,492,369 $22,171 $1,700 $2,096 $1,518,336 I I I I II I I DEPARTMENT TOTALS I I I I $2,046,905 $29,463 $2,771 $3,734 $2,082,873 I SUPPLIES AND SERVICES EXPENDITURE WORKSHEET FISCAL YEAR 2020 DEPARTMENT: LIBRARY FY 2019 FY 2020 ACCOUNT ACCOUNT ACCOUNT REVISED LEVEL SERVICE INFORM. ORG OBJECT TITLE BUDGET BUDGET TECH. DESCRIPTION 0161052 520211 ELECTRICITY $131,404 $135,346 0161052 520213 GAS $35,848 $36,923 0161052 520240 EQUIPMENT MAINTENANCE $9,049 $14,399 $899 $899 MICROREADER/PRINTER CONTRACT $10,750 $10,750 HATCH EQUIPMENT $750 CUSTODIAL CELL PHONE $500 WSBR AV SYSTEM MAINTENANCE $1,000 $1,000 PHOTOCOPIER CONTRACT $500 EQUIPMENT REPAIR AND SUPPLIES 0161052 520241 BUILDING MAINTENANCE $38,730 $42,560 $880 BUILDING SECURITY SYSTEM $1,800 ELEVATOR CONTRACT&ANNUAL INSPECTION $100 FIRE EXTINGUISHER SERVICE $16,000 HVAC SYSTEM MAINTENANCE FIRE ALARM,SPRINKLER MAINT.&ELEVATOR $2,000 INSP STANDBY $750 GENERATOR TESTING&MAINTENANCE $15,000 BUILDING REPAIRS&MAINTENANCE $4,000 CARPET&RUNNER CLEANING $950 DOOR MAINTENANCE CONTRACT $350 GREASE TRAP CLEANING $600 WATER HEATER SERIVCE $130 PEST CONTROL SERVICE 0161062 520244 COMPUTER MAINTENANCE $90,850 $91,598 $15,988 $15,988 SOFTWARE MAINTENANCE $7,610 $7,610 HARDWARE MAINTENANCE $63,000 $63,000 CONTRACTED SERVICES $5,000 $5.000 COMPUTER SUPPLIES 0161052 530327 REGIONAL LIBRARY SERVICES $66,898 $68,998 MLN CONTRACT 0161052 530342 POSTAGE $1,600 $1,600 POST OFFICE BOX RENTAL 0161052 540421 OFFICE SUPPLIES $12,000 $12,000 OFFICE SUPPLIES 0161052 540422 PRINTING AND FORMS $6,000 $6,300 STATIONARY,FORMS,PR,NEWSLETTER PAPER SUPPLIES,LIGHT BULBS,CLEANING 0161052 540430 BLDG MAINT SUPPLIES $16,000 $16,000 SUPPLIES,ETC. 0161052 550511 LIBRARY MATERIALS $405,000 $413,000 BOOKS,AV,PERIODICALS,ONLINE DATABASES 0161052 550512 BOOK PROCESSING $58,000 $41,000 BOOK JACKETS,BOOK SECURITY,BARCODES, 0161052 570710 IN STATE TRAVEL $500 $500 TRAVEL TO MEETINGS&CONFERENCES 0161052 570730 DUES&SUBCRIPT. $1,445 $750 $450 ALA $750 DIGITAL COMMONWEALTH 0161052 570735 PROJECT LITERACY $62,320 $8,635 LITERACY CLASSES&SUPPLIES 0161052 570785 COMMITTEE EXPENSES $3,600 $3,600 TRUSTEE EXPENSES 0161052 570787 STAFF DEVELOPMENT $10,000 $10,000 TOTALS $949,244 $903,209 r OPERATING CAPITAL EXPENDITURE WORKSHEET FISCAL YEAR 2020 DEPARTMENT: LIBRARY FY 2019 FY 2020 ACCOUNT ACCOUNT ACCOUNT REVISED LEVEL SERVICE INFORM. ORG OBJECT TITLE BUDGET BUDGET TECH. 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O (n CO O 0 00 0 co -A N G �% -0 9 a'm f P. c Z Z comwA co NoNO3 N N O co ?� o� �, N Z o o 0 o a o m m o o � � m � N r03 ' MO o r Z N O p Zoo W i o % VA m m 13 i tt o y L m � :-A m v 00 O o C m o m ° Z ;;A N m iID Z n No � D No m N p p G 4 .c m - o tolp �C1 1p Z o O G a CP c o 0 w � N N � � N O O � N c� 6y � O W -O p N 4 � m0 O Q m f Q G Z 2 -O cr OD .a „� < �ZQ NON .G O o oo y y co n► �► o� O'o N A cn N o v °'o �, vm v m n o O � o m 0 -� °o ;;A0 0 o na m ?A p to f N cmp 9A o n o Z m Z 0 o m m 2 m o A c A� w o 00 �,� N �Z G om o A 3� � m -n m a y O cn m CD v my rn o o n o 2 Z < A G IPA Z omc� s o O 0 N cA �' O N � -W 10 co tuq cr W DEPARTMENTAL LICENSES, PERMITS & FEES WORKSHEET FISCAL YEAR 20 DEPARTMENT: LIBRARY DATE CURRENT ORG OBJ RATE RATE WAS WHERE DESCRIPTION AMOUNT SET DEPOSITED Adult & YA overdue fines .10 per day/ max $10 7/1/2015 00610770/477300 Children's overdue fines .05 per day/ max $10 7/1/2015 00610770/477300 Laptops overdue fine $10 per hour/$500 max 8/8/2006 00610770/477300 Cafe rental $200 per month or 5% of profit 9/8/2009 002123360/436100 CD ti N ti ti ti ti ti � CD CD 0 0 0 0 0 0 0 CDuj N a iv v •ram � o w �, O b,� � p 6' .rt, � � �' �. �' p, n � `. ItsCD CD 0 CD CD � b � o o �? CD cr UQ ;Z- a✓ `C ((DD O' O p C C r ZI CD O ti w w ti O O P CD �C UQ zz zt �. 0 CD N � CCDDzz CD a CD CD CD o cn \o O e O 0 00 CAD Dq .i n CL CDfD O cotu CDCAD cD !* cr ZZ, O tip" N O. (D N }y N O P .� Cr zz N r Cp r N O ti O p Z. Q O "t "• CD CD �71 (p x Q O .0 CD N O n O ti, n Q.S, �•! e��t, (D O O CD � � C) O En COD p � � CD CD CD 0 c0 O 0 . \ \ / / % / / 2 t\j / \ / % \ v v 7 v v k v n 7 v v v v $ # « 2 w M w w x v 7 k k k M a 0 \ \ � � \ $ \ ] o o • / e 7 / S' • q \ / § E § § \ \ E \• § § ] Q m \ ® % % w w / $• ° w / % ® \ ® % m & FS ° ¥ M � / ƒ 2 � / 2• & /• k ¥ ] / & � _ � Town Manager Library Trustees ' R i Library Director f Supervisor of Supervisor of Supervisor ofi FT Help Desk Supervisor of Supervisor of ( Assistant Administrative Access Services Adult Services Servien's Specialist Pro ect Literacy Services P Teen Services 1 Y Director Assistant IT Circulation IFT Adult Services FT Children's PTTeen Servicesj� IT Project FT Community Assistant Librarian Services Librarian; Librarian Literacy Clerical --� Engagement PT Circulation E Assistant Specialist I FTCirculation I dFTAdult Services� FT FT Children's ¢ Assistant Librarian IServices Librarian` IT Circulation Custodian Assistant IT Circulation I IPT Adult Services FT IT Assistant Librarian sist aton ant Custodian Assistant IT Circulation (IPT Adult Services IT Circu lation Assistant Librarian IT Custodian Assistant IT Circulation FT Digital IT Circulation Assistant --� Services IT Assistant Librarian I Custodian IT Circulation `6 Assistant Hatch FT Aquisistions Coordinator Assistant r Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Customer/Stakeholder JGoal JProgram or Project (Measure IFY2018 IFY2019 Target IFY2019 Actual lComments The library provides Develop policies and Meeting room bookings 2117 meeting room 5%increase opportunities to meet and procedures for the public to bookings; 5609 interact in positive, reserve meeting rooms and study room meaningful ways, in a group study rooms. bookings welcoming, supportive environment. Implement programs likely to Attendance at programs 46,408 attendance 5%increase be of interest for a wide variety of people Library visits statistics Average is 36,731 At least 30,000 monthly The library provides the Provide reference service all Reference question 29,250 questions 10%increase community with the hours that the library is open statistics information and materials it through walk-in, telephone, and needs and wants. email and provide 24/7 reference service through our web page Provide patron assistance all Service question statistics 19,632 questions 10%increase hours that the library is open through walk-in,telephone, and email and provide 24/7 service through our web page Goal JProgram or Project IMeasure IFY2018 IFY2019 Target IFY2019 Actual (Comments Purchase materials throughout Materials circulation 610,382 5%increase the year in a variety of formats statistics that will appeal to a wide variety of people Purchase one copy for 100%compliance One copy for every 4 every 4 reserves reserves Provide online databases that Database usage statistics 65 databases with 5%increase Incomplete stats are in-depth and of interest to 88,502 searches provided by vendors the community (Maintain and improve the Website usage statistics 345,348 hits 10%increase library website Provide a vehicle through Number of suggestions 211 suggestions 5%increase which people can offer received suggestions for materials, services, or programs Provide materials to the public Library staff improve Average is 4 days Within 4 days of in a timely fashion process for getting receipt for most materials on the shelves materials more quickly Develop and implement a Number of surveys Survey results have customer service survey distributed and returned aided in budget development and were used in short and long range planning The library supports all Provide literacy classes and Registration and attendance 189 tutors, 228 175-200 tutors;200- forms of learning tutoring in Project Literacy classes students 225 students and tutoring Provide online databases that Database usage statistics 65 databases with 10%increase Incomplete stats are in-depth and of interest to 88,502 searches provided by vendors the community Develop and implement at least Attendance at class Attendance at Attendance at one ongoing computer class for capacity capacity adults JGoal JProgram or Project IMeasure IFY2018 IFY2019 Target IFY2019 Actual (Comments The library collects, Maintain information and Quarterly review of 100%compliance 100%compliance organizes, and disseminates referral database that includes database entries information about the local agencies and resources community Maintain subscriptions to local Renewed subscription Paid invoice Paid invoice newspaper plus microfilm back issues for reference Inform the community about Develop and implement a Number of press releases, Bi-monthly At least monthly the programs and services comprehensive public relations fliers, newsletters, and other newsletter& 11,607 communication provided by the library program forms of communication other PR items including email distributed to the public newsletter 1 r Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Employee/Organizational JGoal JProgram or Project IMeasure IFY2018 IFY2019 Target IFY2019 Actual lComments Library staff have adequate Provide opportunities for staff Attendance at training Adult 19 At least one staff training in order to answer to stay current with sessions, conferences,and Child 14 member per reference questions, select professional knowledge, seminars Teen 12 department receives library materials, and trends, and technology Lit 5 relevant training develop programs for the Circ 12 community TS 1 Library staff respond to Develop and implement staff Turnaround time for 80%compliance 24 hour response inquiries within 24 hours schedules that enable staff to inquiries time or less for each respond to in-person, inquiry telephone,and email inquiries quickly Develop a process for Implementation and use N/A Full tracking public inquiries of the tool implementation of a tool Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Internal Perspective JGoal JProgram or Project (Measure IFY2018 IFY2019 Target IFY2019 Actual lCornments Library polices and Library Trustees approve new New policies are in place All new policies All policies in place procedures are approved policies and review existing and existing policies are recommended have and in place prior to ones reviewed regularly been approved and Opening Day implemented Library staff develop New procedures are All procedures in All procedures in procedures as required developed as needed and place place existing procedures are reviewed regularly Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Financial Perspective JGoal JProgram or Project (Measure IFY2018 IFY2019 Target FY2019 Actual Comments The budget is managed so Monthly budget analysis Funds available at 100%compliance 100%compliance as to maximize efficiency appropriate times with monthly and effectiveness of the throughout the year reports to Trustees library with transfers as necessary Appropriate allocation of library Ability to purchase library 100%compliance 100%compliance materials budget materials on a regular basis with ongoing evaluation by department heads Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Customer/Stakeholder JGoal (Program or Project (Measure IFY2019 IFY2020 Target IFY2020 Actual Comments The library provides Develop policies and Meeting room bookings As of 12/31/18 5% increase opportunities to meet and procedures for the public to 1043 meeting room interact in positive, reserve meeting rooms and bookings; 2663 meaningful ways, in a group study rooms. study room welcoming,supportive bookings environment. Implement programs likely to Attendance at programs As of 12/31/18 5%increase be of interest for a wide variety 22,487 attendance of people Library visits statistics As of 12/31/18 At least 30,000 average is 36,443 monthly The library provides the Provide reference service all Reference question As of 12/31/18 10% increase community with the hours that the library is open statistics 12,850 questions information and materials it through walk-in, telephone, and needs and wants. email and provide 24/7 reference service through our web page Provide patron assistance all Service question statistics As of 12/31/18 10%increase hours that the library is open 10,187 questions through walk-in,telephone, and email and provide 24/7 service through our web page I JGoal JProgram or Project IMeasure IFY2019 IFY2020 Target IFY2020 Actual lComments Purchase materials throughout Materials circulation As of 12/31/18 5% increase the year in a variety of formats statistics 310,093 that will appeal to a wide variety of people Purchase one copy for As of 12/31/18, One copy for every 4 every 4 reserves 100%compliance reserves Provide online databases that Database usage statistics As of 12/31/18, 65 5%increase Incomplete stats are in-depth and of interest to databases with provided by vendors the community 42,803 searches Maintain and improve the Website usage statistics As of 12/31/18 10%increase library website I 1168,204 hits Provide a vehicle through Number of suggestions As of 12/31/18, 103 5%increase which people can offer received suggestions suggestions for materials, services, or programs Provide materials to the public Library staff improve As of 12/31/18 Within 4 days of in a timely fashion process for getting average is 4 days receipt for most materials on the shelves materials more quickly Develop and implement a Number of surveys Survey results have customer service survey distributed and returned aided in budget development and were used in short and long range planning The library supports all Provide literacy classes and Registration and attendance As of 12/31/18, 208 175-200 tutors;200- forms of learning tutoring in Project Literacy classes tutors, 230 students 225 students and tutoring Provide online databases that Database usage statistics As of 12/31/18, 65 10%increase Incomplete stats are in-depth and of interest to databases with provided by vendors the community 42,803 searches Develop and implement at leastl Attendance at class As of 12/31/18 Attendance at one ongoing computer class for atendance at capacity adults I capacity i JGoal (Program or Project IMeasure IFY2019 FY2020 Target IFY2020 Actual (Comments The library collects, Maintain information and Quarterly review of 100%compliance 100%compliance organizes,and disseminates referral database that includes database entries information about the local agencies and resources community Maintain subscriptions to local Renewed subscription Paid invoice Paid invoice newspaper plus microfilm back issues for reference Inform the community about Develop and implement a Number of press releases, As of 12/31/18, bi- At least monthly the programs and services comprehensive public relations fliers, newsletters, and other monthly newsletter communication provided by the library program forms of communication &6945 other PR including email distributed to the public items newsletter I I Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Employee/Organizational JGoal JProgram or Project IMeasure IFY2019 IFY2020 Target IFY2020 Actual lComments Library staff have adequate Provide opportunities for staff Attendance at training As of 12/31/18 At least one staff training in order to answer to stay current with sessions,conferences, and Adult 23 member per reference questions,select professional knowledge, seminars Child 4 department receives library materials,and trends,and technology Teen 11 relevant training develop programs for the Lit 2 community Circ 0 TS 0 Library staff respond to Develop and implement staff Turnaround time for 80%compliance 24 hour response inquiries within 24 hours schedules that enable staff to inquiries time or less for each respond to in-person, inquiry telephone, and email inquiries quickly Develop a process for Implementation and use N/A Full tracking public inquiries of the tool implementation of a tool Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Internal Perspective Goal JProgram or Project IMeasure IFY2019 IFY2020 Target IFY2020 Actual (Comments Library polices and Library Trustees approve new New policies are in place All new policies All policies in place procedures are approved policies and review existing and existing policies are recommended have and in place prior to ones reviewed regularly been approved and Opening Day implemented Library staff develop New procedures are All procedures in All procedures in procedures as required developed as needed and place place existing procedures are reviewed regularly I i Town of Watertown Performance Measures Department: Library Mission Statement: The Watertown Free Public Library extends beyond its walls to connect people with ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the WFPL embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone. Financial Perspective JGoal JProgram or Project Measure IFY2019 IFY2020 Target IFY2020 Actual lComments The budget is managed so Monthly budget analysis Funds available at 100%compliance 100%compliance as to maximize efficiency appropriate times with monthly and effectiveness of the throughout the year reports to Trustees library with transfers as necessary Appropriate allocation of library Ability to purchase library 100%compliance 100%compliance materials budget materials on a regular basis with ongoing evaluation by department heads r ® $ / / _ / g \ \ o � \ \ § F / [ \ / e _ e I = ] m n m « e a § e = % \ ƒ \ W / 2 / / / ƒ / k o = = m / 2 J - » \ / / 1 / w \ f f 9 c = 2 7 \ / _ / ? / / / \ / k / / ° 7 » ecu/ 5 & % & i \ 3 G 2 \ $ e CD (D 7 = & s ( ° CD } / 0 / \ / §_ , Cr \ \ ± \ ƒ \ / \ \ e 0 \ \ 7 7 / / k z = ƒ k \ \ $ = 2 2 7 \ f \ % / \ \ ~ / \ / M g / _ { T. $ 7 g £ 2 J / / / 2 7 3 ° ] & _ n 3 « § = n 4 i (D 5 \ \ 5 © g / / ¥ \ a) / \ a) 3 ± } O / « \ _ + & \ 2 ? \ / G o o v 2 ± _ v 2 \ C \ \ ° \ / + 7 \ \ Ln J D \ y / = g 0 �_ / = e / ] / ƒ x \ e / / m $ \ \ } < 2 0 / @ / \ CL \ T. � 3 7 k 3 \ / c cr \ n \ 77, 2 3 = \ \ alp \ § (D 2 § / ƒ ƒ 7 c g / / CD 7 y @ \ ) & E & § D D D -I D y n n y p O1 M m E E Q- D D r- = 2 r- m m m I- cn O W r- Co T N co :� = = '6 C C N 'a = v cri n _ n 00 — N 00 00 (D a) (D ::o — aq n Q 77 Gl G) :' r n 0 N 3 Ln 0 r+ 'r ,+ 3 m (D Z cD r* G� rDD lD W F, Ln W W N W w O N �I N W 4�b V N (n W Cn 0 m O m w In N Co N to cn r--. N N lD N :P�- N to O �J O W -1 V O O O m V O W W Ui W 00 N m N o w m o o o G 0'' n A = v m o o c w o m , o p G o p m = N a G Z � N 4 m °c) r 4 0 z ? 0 O Z O c m n 70 CD O -� y O O c 4 -o o r c cn � o -n 03 m r m o 0 - m r c m 7::A o �. o m NZ Z, Z -� O Z v cn cA C G� fill r m a a 0 0 I JUL AUG ISEP OCT NOV IDEC JAN FEB MAR APR __ MAY IJUN TOTAL FYI TOTAL FYI 81% change I i I I ACT 40,351 41,174` 33,382 33,946' 33,3821 32,903 35,450: 34,617 38,829 34,2811 358,315 373,593 -4.26% ARL 55,562 69,112 49,145 63,6381 51,971 61,8761 56,6901 51,228 57,544 64,1031 540,769 666,127 -2.66% BEL '42,137 44,060 37,252 40,807: 30,388 38,180 42,462 39,197i 45,0761 41,608 401,167 420,525 4.830/ NAT 40,713 41,311 34,7051 36,196 35,246 35,538 37,164 34,258 38,856 36,875 370,862; 375,509 -1.24% NEE 39,662 40,670 34,613 36,855136,554 35,784 37,151 34,539 38,415. 35,572i, 369,815 371,839 -0.55% WAL 37,556; 35,863 30,940, 33,172 30,836 30,314 33,310 30,800 34,6901 32,517 329,998 316,266 4.16% WAT!56,764 58,279 47,474 60,073, 49,6171 47,986 61,9661 48,912 55,538 49,809 616,318 509,239 1.37% WEL 62,508 66,632 -66,398 57,971 57,849 55,309 60,733' 56,160I 63,140 59,129 594,819 595,754 -0.16% WIN 39,232 40,180 32,468 34,648 34,027; 32,245; 34,327 34,902 38,213 32,597 352,839 363,904 -3.14% I I JULY STATISTICS PHYSICAL CIRCULATION ELECTRONIC CIRCULATION PROGRAMS AND ATTENDANCE __. 2017»}» 2018^�}T%change2018 %change «�µ »» 2017_ 2_018 %change 54986 i 56764 € 3.23% Hoopla Audio 1 6151 655 6.50% Adult Programs I^« _21EM^^ 22i ....... «^4.76% Y Hoopla Video 154- 147, 4.55% Adult Attendance j SZ4_ 409€� 22.90%, ... SELF-CHECK Hoopla Ebooks 1 2331 1071 _-54.08% _ } n/a 44761 n/a Kanopy n/a- 106 n/a a «Children's�Programs« .w...�»._•�_...•S4sy_...__...5,9 9.26% _........_.. _:_....:._.___...._....._ Overdrive E 2472? 30571 24.07% Children s Attendance 1935; 2194 13.39% DOOR COUNT Pebble Go..««........ «.....«.....5� ._. __..4=.w ...-20.00% ««. w}«..««.,.... ..�«... ....... ...«_....«_.......... _.,..«_................................« 2017 2018 %change Tumbiebooks 75E. 1041 38.67% Teen Programs 13[ 20 Y 53,85% 39049 38935 , -0.29% ,eMaga,zines `: 231F - 140 -39.39% Teen Attendance �� �. •223``^y»•,339, «, 52„02% ...«.«_:....}.._......._........_�_........:....:.....:...............__......._.._ � - ....-...3».. }� Total€ 3785E- 4330 14.40% 3_.._....__._..•_..._. ^••^-•�€ Literacy Programs -1 31 521 _ 67J4% ..«..«.»«...«..«....,.«..,.,.«.....«.«.«.....�3................. ...« REFERENCE QUESTIONS ELECTRONIC RESOURCES Literacy Attendance 596 7001 17.45% %change j 2017 1 2018 %change k »«..«...;.«.»...««...«...:.:......._......_.-_..:....:. -....�__..._._....:.:..«,.....«.. :»....................._t.«...........=__._...n_ ...._.....__................................. :... -....«.........«...�««.._.......y .«_»..... 2806 , 2393 ; -14.72% Ancestry Library ?(- 1635 732 55.23% Hatch Programs ~y n/a 40€ n/a~ Heritage Quest }••.«T. 787{� » 261�« »,66.84% ^ Hatch Attendance _••..rr 3^» n/a y«»» 606 n/ __ :.-•_ Lynda.com ? 1057? 941? -10,97% SERVICE QUESTIONS 1461 246 68,49%RefUSA Total Programy= 119 193 62.18% «.. .,.,...».......«. i ..«.... «1«.. «,.......«.» 2017 2018 -` ` 11 ? %change All Others ;� 5821 1151E 97.77% Total Attendance; 3278 4243 1646 1845 12.09% Total', 7992 7661 -4.14% AUGUST STATISTICS PHYSICAL CIRCULATION ELECTRONIC CIRCULATION PROGRAMS AND ATTENDANCE 2017 2018 d %«changeT� ; 2017 ; 2018 %change _ 2017 2018 %change µ 53803 58279 8.32% «Hoopla Audio _.••••.•.•6451 ^760; 17.83%« » Adult Programs « " _ _..22 »»�Z1 4.55%.... Hoopla Video i 163 2221, 36.20% Adult Attendance [ 1634 4111 -74.85% ........_.................................._ ........_.............;.»..._ .......»......a... ,.........,....,..._....................... .......... SELF-CHECK HooplaEbooks 270 3161 17.04% n/a 4578 n/a Kanopy ? n/al 112-. » n/a « WChildren,s.Programs i�^ 381_ 371 m -2.63% «............. ..... . ......«......... Overdrive 3 2472� 3142 27.10% ChildrensAttendance 1591 1349E 15.21% DOOR COUNT Pebble Go.._...__. ; .__...__.51 ._ __..3. .._...-40.00%... _..........«.... .... .........................._. .. __...W.._.«.... ,�»•,-•2017 2018 ••�%change Tumblebooks 831 .»»••»»•»99j 19-28% » Teen Programs »»».» »»»••12E. _•»•Wy 12?.M»w,0.00%•.•. ..:»....._.....»..._.. ........ ....._...«............................«6............._......�i.... ..«n......«....«.......•._........ .«. ? ......t- ..«..a.... »..... 41952 37810 9.87% eMagazines 1 2331 1811 -22.32% Teen Attendance » 1391 1021 Z6.62% _.»_.... «...._... ««. t .«.»,.. _..»........_. «._ «.... ............ .......... Total' 3871 4835E 24.90% t Literacy Programs .••.«..« .. ••27•__•••_.•••••47;.:_••-'�74.07%^. REFERENCE QUESTIONS ELECTRONIC RESOURCES Literacy Attendance 470E,. 495E 5.32% ._.....2017^ 2018 € %change -2017 _ 2018« .change«..._ .........«..................«....»�......,.......;.«.......... ................ _ ....... ..........,.. ..1._.._...«..........y.»«..................«..... ................_...._......_......."{.'___....-.-..-.._,... ........ ...i.. - .........E... -... 2644 { 2658 j 0.53% Ancestry Library 940: 302 -67.87% Hatch Programs n/a? 34i n/a ............._.__ ....«««.._ ...._....w E._.._ .._w..» ....._......... _ _ ....._.. ..._,._....._.....».d..:......................:.................................................. Heritage Quest } » 1830', 120 93.44% Hatch Attendance n/a 553€ n/a _ ............ _.............__...... . ......_...................................... __............ ..« :...............,._.;...-........ ....._.;_...._._.................. ,..,Lynda.com,•», : 992' 1032• 4.......... ..._..._..:._.._......____._......__............�#................. ....� SERVICE QUESTIONS RefUSA 1 160 112: -30.00"% »Total Programsi 99? 151€ 57.53% _«.».... _.._. ....«.. . ..•.••_•_�.•W_._.. i 477 1027E 140.52% Total Attendance 38341i 2910? 24.10% 1906 1869 -1.94% Total; 8220 74281 9.64% SEPTEMBER STATISTICS PHYSICAL CIRCULATION ELECTRONIC CIRCULATION PROGRAMS AND ATTENDANCE 2017 2018 %change 2017 2018 %change 2017 2018 %change «.......«.«...,«...«»».r..«,.«»................_-__....___.._.._... .._....._..P..»......«......»............�..............»....»; ............«,...,..i .,....,....«....»«..... »«.....«.....«....»«»...«»...,........«.«»«. .««»..».......c .......... ...._.... ...»....».. 48418 47474 , -1.95% Hoopla Audio 669E 705{ « 5.38%« Adult Programs 2Z 30. 36.36% ......»,:. ...c....«e..............::...»»...»....»».»_._. __.,»«...._ .._.».....«b._-....__........_..g.:.......,........_..,._.__..........»..._..»__. .:»»...........««»..».........«...:_...__«:.»:..:.........-«.....»...........:......................... ........_..:».....»»_. ..W •Hoopla Video 1 1531 188 22.88% Adult Attendance �, 5771 569' ;1.39% SELF-CHECK Hoopla Ebooks »279 7�E»......«..... 31 .»...._...13.62% ._.. _m»..........._.,....«..,»,......«...................................»» ......«.....».. ........ »,... n/a 31791 n/a Kanopy E n/a 1421 n/a Children's Programs i 401 31} -22.50% ...............«..........«»»...«...,..�....r....................... .......................q...«..»...».«....»».».. »......«...« ..» ... Overdrive "1 22671 29101 28.36% Chlldren'sAttendance 11481 1184E- 3'14% DOORCOUNT _Peb_ble_Go, 1 _41 41 _0.00_% �... ...«_.. »..»....»._.._ .._.....'..» ..... ..... ` ..»._».....»...; 2017 2018 %change -Tumblebooksm» » «» 34( ,107 M214,71% - Teen Programs _ _ - 141 »� 12;» -14.29%u ^ ».......:».».:..:.....:«.. ..:............«..}:«..»».:...».»........:.... .:.....,......:_._......:.«..:...».........a.i•«.....:....«:«:...... .. .,.....:..........._................................... ................... .................... .........«.................. 38421 {m• 37930 -1.28% eMagazines i 221 -» »..«2151 » -2.71% Teen Attendance _ 273E 201i -26.37% »..................I.................... ».... .» ........................... _....»........_....».... .»............ .. _ » .... «: 9._.. ... .. ......«. Total: 36271 45881 26.50% 1: » Literacy Programs »- » 99 » 1141 15.15% REFERENCE QUESTIONS ELECTRONIC RESOURCES Literacy Attendance 1785: 18881 5.77% »«.,.. 2017 2018 %change - „( 2017 i 2018 .E %change _,.._».».,,•_.»»........_....__ .».........».... ................ _._.. -.»...»_._..:.. 2265 ; 1929 -14.83%._...»_ Ancestry Library �«.: 534! 1011 -82,09% Hatch Programs 51• »• .••,•241:••.•...,n/a•�••»»...»•• Heritage Quest 1 10211 2031 ..... -80.21%� Hatch Attendance » ; 941,W 362:.W n/a -. _ ...._... ..... ....._.................................................................... .»»............... Lynda.com 798' 7601 -4.75% = I SERVICE QUESTIONS RefUSA 1461 log: -26.03% Total Programs! 1751 211' 20.57% .....................................»._.......�.....-................, 2017 2018 %change All Others 560 963 71.96% »«.«-. Total Attendance! 37831 W»4204`.» 11.13% ........_.......«...........>...._....«».....«».�.»,..»......»»»»»....».. ,»..............................................................»».....s.....»«»«»..»»...},.».,.,..............o»._.. 1623 1 1647 1 1.48% Total';. 6691, 67231 0.49% OCTOBER STATISTICS PHYSICAL CIRCULATION ELECTRONIC CIRCULATION PROGRAMS AND ATTENDANCE » 2017 .,..G, 2018-»3 rv%change ' 2017 € 2018 ' %change 2017 2018 %change «.. .... »----.-»......-_...._... !.. ................_.»»..._._.- ..................... »...... 1 . . _. 7 . 50284 3- 50073 i -0.42% ,Hoopla Audio, i 6891„ 704i W 2.18% Adult Programs 23_ 341- 47.83% Hoopla Video j 170TY. 2241W 31y76% Adult Attendance 577 •651 ••12.82% E SELF-CHECK Hoopla Ebooks _ W 269: » 3171 17.84% E t _ n/a 38841 n/a »^Kanopy .. _.«•,»». _.n/a1 _-.._-.-...166j`y.. n/M. .__.... «...Children'sPrograms»...... ..,».. '........... 0S»....... 43, ». »7.50%».._. Overdrive F 2239P 2854 27.47% Children's'Attendance ,111481» 1424 24.04%» DOOR COUNT ....Pebble Go.».».•.....«... ............•.... ......»............41»....»....»0.00%...-.. ...,..».«.»..........»..._.........................»......... ........... 3:. ».....»«........�.«....««....».......»»»..« 2017 2018 1 2018 ' %cfiange,•„-••«._• »Tumblebooks •:'••.,.«•••W»»�22`.. ,••,�••••••82j'.• 272.73% ...• Teen Programs •. 171 •» 131 -23.53% ....i.............................,....-__.... ...»................... .... ........... «. .....� ' ........ ».«...y »»......»......... ..... 38500 38000 '; -1.30% eMa azines 1771 153 13.56%� Teen Attendance 211 2111 0.00% o j ......»...»g........»«................ ......... .................,..................».........«».......»..»..'..«............_»_.:....»......._ ....»....�.».._....... Totali 3570E 4506f, 26.22% ^ •...LiteracyPrograms.....•...••••••.•••..••. •.••........... 99.,,,»,.,......'93 -6.06% REFERENCE QUESTIONS ELECTRONIC RESOURCES •Literacy.Attendance ` 17815 27221 52.49% 2017 2018µ. %change __ 2017 _"€ 2018 %change .......... ......-....................................... "••••«2306-•• •m.1996 •-13.44%,.•...» _Ancestry Library,••��••»»I., ?^^„1364F'.,T.N,»•2511 -81.60% �«Hatch Programs ,»••».. �T..••••„•••••„•71 •,,,..••• 341, •,385.71%.,,» Heritage Quest F 34E 108':' 217-65%_ Hatch Attendance i 248j� 452f 82.26% _ .. .» .»... y........................1.......... ..,.. ...a». »..«...............<.............................................. ............ .......... Lynda.com �» ».5911 9021 35.70% i i" [ --«.««..»...» a......................_}».., _.. ....... % 1623 SERVICE 1 QUESTIONS than «» ««„RefUSA•,;:»............. .... •Total •,•�«,•.63291 '^^•»�66061 _14_54% TotalPro rams`: 1791 2171 46.73% 2017 ; 2018 1 %thane All O[hers 616E 1013 64.45% - Total Attendance 37211 5460� 46.73% .83% # 4 NOVEMBER STATISTICS PHYSICAL CIRCULATION ELECTRONIC CIRCULATION PROGRAMS AND ATTENDANCE 2017 : 2018 ! %change 2017 2018 %change 2017 2018 %change ..._.•.._.................._.......__.........._••e••................................. .........._.............«....».-«...»»......_....._... ......................«.....«......._........................ ,..._....«......:«.i...w.._..._......._` .......«.... .»... .. 49656.•.,, ....,»49517•,..• ..,•,,,:028% Hoopla Audio ! 654 738:" 12.84% ,.,. ,••,,,«Adult Programs,..,,. �..,••••,... ,,,,,.••• « ....26! 34€•. »30.77%m ......... ......«._«..............««.•__.........»«....»w........'....I,.««...»..............11.«............I.."......".. ......«.... .._«. ,Hoopla Video ,180:««.«.._ 193: «�« 7.22% ».. Adult Attendance : 541E ,5651 4.44% .................e.. ._..»««._«.,»»..«.......... «......«..,.................;.. ..... ................... SELF-CHECK Hoopla Ebooks f 242 3621 49 59% y.„,,,,,«....•«««.•.L..--............w-.a- .................. ........................................................«.... n/a 3901: n/a Kanopy 1 73 169E 131 51% Childrens Programs 1 4A 39 -7.14% ..............«..._.«...._.........»««..« I,«.......-«,-...,,..,..._,.....•„-. T .«...,....................._.............e.....«•.................(.......................... Overdrive ; 2211: 2948E 31.90% Children's Attendance ; 1433E 1065! -25.68% DOORCOUNT Pebble Go..:................ ..�..,«,»....,.w«...2. . ......».«...3E«.« %50.00 _ ..«.«.«._ ...w_...... ..__ ..r _ _....._....,t_._............... ... ................._............_..,..•....i:............_..........r,_...:..........._.-I............_..........._........... ....,......................,.,..«..........._...,........._.. _ ................................._.........�.w__.............__.....- 2018, i_ %change Tumblebooks 2B 521 85.71% Teen Programs "15f 12i -20,00% »w....:.«............ :.:«._..«.:............................_...:..i._a«...:..._..w.....«.......«..«..:.....................1........................ .........._......................•.........._................._. ........w.......... ..«...•.w.........1...................w_...°...... 34215 33813 i -L17% eMagazines E 219i 293• 33.79% Teen Attendance 2091 196i -6.22% w ww.. __....._ E ..... •.. 1.w___.w._. _..:.._...........•.......»......m «....................«..........................:.«.........i...«_..................i.. Total; 3633f 47591 30.97% ..............«_..............................._...__»...___•-_-. ........:....«.�_n....«»»..._.....,...._.... Literary Programs F 90f 143E 58-89% REFERENCE QUESTIONS ELECTRONIC RESOURCES Literacy Attendance F ,2162E 2176E 0.65% %change 2017 f......_2018.w....�.....«%change.«,.� ,...........•.........«........................................... ...._. ...i.........................: .....•....................... ..�.. »_..._...2017 ....b..,_..2018 .._,-...._..__. ,..........__...«..__ _....t.....«« ..,.»........ ` ............«E ............................. 2432 : 1852 -23.85% Ancestry Library i 1742E 552! -68.31% Hatch Programs 22. ^^ 34:: 54.55% Heritage Quest :. 1: 3481 34700.00% Hatch Attendance E" 241I _w 3941 63.49% Lynda.com«^ 7661 7601 -0.78% ..................:..........w_.. ......................_.p............._..............._....... ........._....--..........................................-----..--- w.............a.......w..............;..... ..... 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