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HomeMy Public PortalAboutTOL PR 2011-04-11 online water account actions Town of Leesburg News Release For Immediate Release Leesburg Launches Online Option to Start or Stop Water and Sewer Service Leesburg, VA (April 11, 2011) – Leesburg’s Finance Department recently launched a function on the Town’s website that allows customers to start or stop water and sewer service online. The new feature is part of a series of planned website enhancements to improve customer service through smarter use of technology. Customers wishing to start or stop service or update their account information can visit www.leesburgva.gov/index.aspx?page=185 and complete an online form. The form can be accessed through the “Quick Links” menu at the top of the Town’s website as well. Requests received before 3:00 p.m. Monday through Friday will be processed on the next business day. Requests received after 3:00 p.m. on Friday or over the weekend will be processed within two business days. “We are focused on giving our customers every opportunity to transact business with the Town without the necessity of coming into Town Hall or playing ‘phone tag’,” explained Norm Butts, Leesburg’s Director of Finance. “Happily, this new Internet-accessible feature is one more step in that direction.” The new online service has proven to be popular with customers already. Within two weeks of launching the online request form, over 100 customers submitted requests. Currently, about half of all start/stop requests are received via the new online form. Contact: Amy Wyks Assistant Director of Finance for Operations awyks@leesburgva.gov 703-771-2701 # # #