HomeMy Public PortalAboutTOL PR 2011-06-07 Leesburg utility bill notices
Town of Leesburg
News Release
For Immediate Release
Leesburg Eliminates Second Reminder Notices of Past-Due
Water and Sewer Bills
Leesburg, VA (June 7, 2011) – The Town of Leesburg’s Finance Department is changing the
billing process for water and sewer accounts to improve customer service and reduce operating
costs. As of June 13, 2011, the Town will no longer send second reminder notices to past-due
accounts.
Under the new billing process, customers will continue to receive original quarterly water and
sewer bills that are due in full within 30 days. If a bill is not paid within 30 days, a 10% penalty
fee is added to the customer’s account and a shut-off notice will be mailed. If the bill and
penalty fee are not paid within 15 days of the shut-off notice mailing, water service will be
disconnected for non-payment.
Customers have a variety of payment options available for the payment of utility bills, including
automatic payment from their checking or savings accounts. For more information about all of
the payment options available, please visit www.leesburgva.gov/index.aspx?page=267.
“The vast majority of our water and sewer customers will not be affected by this change in the
billing process,” said Amy Wyks, Assistant Director of Finance for Operations. “Our expanded
payment options, including auto-pay and online eCheck or credit card payments, make it easier
for customers to avoid penalty fees and missed payments. Eliminating the second reminder
notice saves printing and postage costs as well as staff processing time.”
Contact:
Amy Wyks
Assistant Director of Finance for Operations
awyks@leesburgva.gov
703-737-7119
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