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HomeMy Public PortalAboutC-20-071 - Zoho Corporation Software License Agreement, Helpdesk SoftwareZohoSignDocumentID:1FMDRICV7ON-GUIG_UQHDRGDZCE-IYULW_MNYMJVM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600SOFTWARELICENSEAGREEMENTThisSOFTWARELICENSEAGREEMENT,(this‘Agreement”),ismadeandenteredintoasofJun112020(“EffectiveDate”)byandbetweenZohoCorporation,aCaliforniacorporationhavingitsprincipalplaceofbusinessat4141HaciendaDrive,Pleasanton,CA94588,includingitsparent,ZohoCorporationPvt.Ltd.,andaffiliates(togetherhereinafter‘Zoho”),andtheCityofCarson,amunicipalcorporation,havingitsprincipalplaceofbusinessat701EastCarson,CA90745(“Licensee”).1.LicenseGrant:PerpetualLicense:Uponpaymentoftheapplicablelicensefees,,ZohograntsLicenseeanon-exclusive,non-transferable,perpetual,world-widelicensetoUsethesoftwareproductsspecifiedinExhibitA,attachedheretoandincorporatedhereinbyreference(“LicensedSoftware”),includinguserdocumentationthatLicenseehasdownloadedfromorreceivedonmediaprovidedbyZoho,includingallupdates,whereapplicable,providedthatsuchaccessandUseoftheLicensedSoftwareisinaccordancewiththeSingleInstallationLicensegrantedbyZohoMinorReleasesandmajorreleasestotheLicensedSoftwarewillbeprovidedaspartofmaintenanceandsupport.LicensedSoftwareshallprovidetheLicenseewithanincident,problemandservicemanagementplatformtoensuretheLicensee’sInformationTechnologies(“IT”)Departmentisabletoanalyze,trackandresolveITissues.“Use”meansinstalling,executingordisplayingtheLicensedSoftware.“SingleInstallationLicense”meansthatlicensekeysprovidedtoLicenseeshallnotbeusedformorethanoneconcurrentUse.SubscriptionLicense:UponpaymentoftheapplicableLicenseFees,ZohograntsLicenseeanon-exclusive,non-transferable,world-widelicensetoUsetheLicensedSoftware,includinguserdocumentationthatLicenseehasdownloadedorreceivedonmediaprovidedbyZoho,includingallupdates,whereapplicable,providedthatsuchaccessandUseoftheLicensedSoftwareisinaccordancewiththeSingleInstallationLicensegrantedbyZoho.“Use”meansstoring,locating,installing,executingordisplayingtheLicensedSoftware.“SingleInstallationLicense”meansthatthelicensekeysprovidedshallnotbeusedformorethanoneconcurrentUse.UndertheSubscriptionLicense,theLicensedSoftwareislicensedonlyfortheperiodofsubscription(“SubscriptionPeriod”).IfLicenseedoesnotrenewtheSubscriptionbeyondtheSubscriptionPeriod,LicenseeagreestostopusingthesoftwareandremovethesoftwarefromLicensee’ssystems.TocontinueusingtheLicensedSoftwarebeyondtheSubscriptionPeriod,Licenseemustrenewthelicenseatleast10daysbeforetheexpiryoftheSubscriptionPeriod.AspartoftheSubscriptionLicense,allupdates,upgrades,emailsupportforproblemreportingandonlineaccesstoproductdocumentationtotheLicensedSoftwarewillbeprovidedtoLicenseeatnoadditionalcostduringtheSubscriptionPeriod.2.ThirdPartyProducts:TheLicensedSoftwaremaycontainsoftwarewhichoriginatedwiththirdpartyvendors.WithoutlimitingthegeneralapplicabilityoftheotherprovisionsofthisAgreement,Licenseeagreesthat:(a)thetitletoanythirdpartysoftwareincorporatedintheLicensedSoftwareshallremainwiththethirdpartywhichsuppliedthesame;and(b)01007.0001/634058.1vi.0Aug2018 ZohoSignDocumentID:IFMDRICV7ON-GUIG_UQHDRGDZCE-WTTLWMNYM]VM—4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600LicenseewillnotknowinglydistributeanysuchthirdpartysoftwareavailablewiththeLicensedSoftware,unlessthelicensetermsofsuchthirdpartysoftwareprovideotherwise.3.RestrictionsonUse:InadditiontoallothertermsandconditionsofthisAgreement,Licenseeshallnotknowingly:(i)installonecopyoftheLicensedSoftwareonmorethanoneserverormachine;(ii)removeanycopyright,trademarkorotherproprietarynoticesfromtheLicensedSoftwareoritscopies;(iii)makeanycopiesexceptforoneback-uporarchivalcopy,fortemporaryemergencypurpose;(iv)rent,lease,license,sublicenseordistributetheLicensedSoftwareoranyportionsofitonastandalonebasisoraspartofLicensee’sapplication;(v)modifyorenhancetheLicensedSoftware;(vi)decompileordisassembletheLicensedSoftware.(vii)allowanythirdpartiestoaccess,useorsupporttheLicensedSoftwareexceptemployees,contractors,consultantsorotherthirdpartiesengagedbyLicenseetodoanyoftheforegoingonbehalfoforforthebenefitofLicensee.4.TechnicalSupport:PerpetualLicense:Uponpaymentofannualmaintenanceandsupportfee,Zohoprovidessupportthatincludesemailsupportforproblemreporting,productupdates,andonlineaccesstoproductdocumentation.ZohoshallperformmaintenanceandsupportservicesassetforthinExhibitB,attachedheretoandincorporatedbythisreference.SubscriptionLicense:Zohoprovidessupportthatincludesemailsupportforproblemreporting,productupgrades,updates,andonlineaccesstoproductdocumentationduringtheSubscriptionPeriod.5.Invoices:ZohoshallfurnishtoLicenseeanoriginalinvoiceforallfeesandexpenseschargedinaformapprovedbyLicensee’sDirectorofFinance.LicenseeshallindependentlyreviewinvoicesubmittedbyZohotodeterminewhethertheworkperformedandexpensesincurredareincompliancewiththeprovisionsofthisAgreement.ExceptastoanychargeswhicharedisputedbyLicensee,LicenseewilluseitsbesteffortstocauseZohotobepaidwithinfortyfive(45)daysofreceiptofZoho’scorrectandundisputedinvoice;however,ZohoacknowledgesandagreesthatduetoLicensee’swarrantrunprocedures,theLicenseecannotguaranteethatpaymentwilloccurwithinthistimeperiod.IntheeventanychargesorexpensesaredisputedbyLicensee,theoriginalinvoiceshallbereturnedbyLicenseetoZohoforcorrectionandresubmission.ReviewandpaymentbytheLicenseeofanyinvoiceprovidedbyZohoshallnotconstituteawaiverofanyrightsorremediesprovidedhereinorbyapplicablelaw.6.OwnershipandIntellectualProperty:Zohoeitherownsallright,titleandinterestinandtotheLicensedSoftwareorisauthorizedtodistributetheLicensedSoftwareunderthetermsofthisAgreement.ZohoexpresslyreservesallrightsnotgrantedtoLicenseeherein,notwithstandingtherighttodiscontinueornottoreleaseanyLicensedSoftwareandtoalterpricesfeatures,specifications,capabilities,functions,licensingterms,releasedates,generalavailabilityorcharacteristicsoftheLicensedSoftware.TheLicensedSoftwareisonlylicensedandnotsoldtoLicenseebyZoho.01007.00011634058.1vi.0Aug2018 ZohoSignDocumentID:_1FMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-96007.Audit:ZohohastherighttoauditLicensee’sUseoftheLicensedSoftwarebyprovidingatleastseven(7)CitybusinessdayspriorwrittennoticeofitsintentiontoconductsuchanauditatLicensee’sfacilitiesduringtheLicensee’snormalbusinesshours,whichareMondaythroughThursday,7:00AMto6:00PM.8.Confidentiality:TheLicensedSoftwarecontainsproprietaryinformationofZoho,andLicenseeherebyagreestotakeallreasonableeffortstomaintaintheconfidentialityoftheLicensedSoftware.LicenseeagreestoreasonablycommunicatethetermsandconditionsofthisAgreementtothosepersonsemployedbyLicenseewhocomeintocontactwithoraccesstheLicensedSoftware,andtousereasonableeffortstoensuretheircompliancewithsuchtermsandconditions,includingbutnotlimitedto,notknowinglypermittingsuchpersonstouseanyportionoftheLicensedSoftwareforapurposethatisnotallowedunderthisAgreement.NotwithstandingtheforegoingoranyotherprovisionofthisAgreement,ZohoandtheLicenseeagreethattheLicenseeisrequitedbylawtoproducenon-exemptpublicrecordsinitspossession,custodyorcontrolpursuanttoarequestforsuchrecordssubmittedtotheLicenseeundertheCaliforniaPublicRecordsAct(Cal.GovtCode§6250etseq.).Accordingly,ZohoandtheLicenseeacknowledgeandagreethatanydocumentprovidedbyZohototheLicenseeinconnectionwiththisAgreementthatconstitutesapublicrecordmaybedisclosedbyLicensee,totheextentrequiredbylaw(whichdeterminationshallbemadebyLicenseeinitssolediscretion),inresponsetoanapplicablepublicrecordsactrequest,withoutliabilityunderthisAgreement.ZohoacknowledgesthatduetothenatureoftheAgreement,Zohowillnothaveaccess,receiveorobtainanyconfidentialdataandinformationfromLicensee.ZohofurtheracknowledgesthatallconfidentialdataandinformationoftheLicenseewillremainwiththeLicenseeandownedbytheLicensee.9.ProhibitionAgainstAssignment:NeitherthisAgreementnoranyinteresthereinmaybeassignedortransferred,voluntarilyorbyoperationoflaw,withoutthepriorwrittenapprovalofLicensee.However,eitherpartymayassign,withoutsuchconsent,itsrightsandobligationsunderthisAgreementto:(i)anAffiliate;or(ii)anyentitywhichacquiresallorsubstantiallyallofitscapitalstockorassetsrelatedtothisAgreementthroughpurchase,merger,consolidation,orotherwise.Anysuchprohibitedassignmentortransfershallbevoid.10.IndependentConsultant:NeithertheLicenseenoranyofitsemployeesshallhaveanycontroloverthemanner,modeormeansbywhichZoho,itsagentsoremployeesperformtheservicesrequiredherein,exceptasotherwisesetforthherein.ZohoshallperformallservicesrequiredhereinasanindependentcontractorofLicenseewithonlysuchobligationsasareconsistentwiththatrole.ZohoshallnotatanytimeorinanymannerrepresentthatitoranyofitsagentsoremployeesareagentsoremployeesofLicensee,orthatitisamemberofajointenterprisewithLicensee.II.WarrantyDisclaimer:ZohodoesnotwarrantthattheLicensedSoftwarewillbeerror-free.Subjecttoapplicablelawsandexceptasprovidedherein,theLicensedSoftwareisfurnished“asis”withoutwarrantyofanykind,includingthewarrantiesofmerchantabilityandfitnessforaparticularpurposeandwithoutwarrantyastotheperformanceorresultsLicenseemayobtainbyusingtheLicensedSoftware.LicenseeissolelyresponsiblefordeterminingtheappropriatenessofusingtheLicensedSoftwareandassumesallrisksassociatedwiththeuseofit,includingbutnotlimitedtotherisksofprogramerrors,damagetoorlossofdata,programsorequipment,andunavailabilityorinterruptionofoperations.01007.0001/634058.1vi.0Aug2018 ZohoSignDocumentID:IFMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVM®4141haciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-960012.LimitationofLiability:Innoeventwilleitherpartybeliabletotheotherortoanythirdpartyforanyspecial,incidental,indirect,punitiveorexemplaryorconsequentialdamages,ordamagesforlossofbusiness,lossofprofits,businessinterruption,orlossofbusinessinformationarisingunderthisAgreementevenifsuchpartyhasbeenadvisedofthepossibilityofsuchdamages.Totheextentpermittedbyapplicablelaws,therespectiveparties’entireliabilitywithrespecttoitsobligationsunderthisagreementorotherwisewithrespecttotheLicensedSoftwareshallnotexceedtheamountspaidbytheLicenseetoZohoinprevious12monthsprecedingtheinitiationofsuchclaim.ThisprovisionshallnotlimitthescopeofanyinsurancecoveragesprovidedbyZohopursuanttoSection14.13.Indemnification:(a)Zohoagreestoindemnify,defendandholdharmlessLicensee,itselectedandappointedofficers,employees,andagents,fromandagainstanyandallclaims,actions,proceedings,damages,losses,costs,fees,expenses,obligations,errors,omissions,forfeitures,penalties,orotherliabilities(hereinafter“claims”)arisingfromZoho’sgrossnegligence,recklessorwillfulmisconductinrelationtosuchservices,operations,oractivitiesprovidedforherein,solongasLicensee:(i)providespromptwrittennoticetoZohoofsuchclaim;(ii)reasonablycooperateswithZohointhedefenseand/orsettlementthereof,atZoho’ssoleexpense;and,(iii)reasonablyallowsZohotocontrolthedefenseandallrelatedsettlementnegotiations.TheapprovalofLicensee’sCityCouncilshallberequiredforsettlementofanysuchclaim.ThisindemnityobligationshallalsoincludeanyclaimbyathirdpartythattheLicensedSoftwareinfringesorviolatesanyUnitedStatesPatent,copyright,ortradesecretrightofanythirdparty,andshallbebindingonsuccessorsandassignsofZohoandshallsurviveterminationofthisAgreement.TheaboveisZoho’ssoleobligationtoLicenseeandshallbeLicensee’ssoleandexclusiveremedypursuanttothisAgreementforintellectualpropertyinfringement.(b)IfZohocontractswithanyotherentitytoperforminwholeorinparttheservicesrequiredhereunder,thenZohowarrantsandagreesthateither:(i)ThecontractbetweenZohoandsuchentityshallrequireboththattheentityindemnifytheLicenseeonthesametermsandconditionsasprovidedforindemnificationinSection13(a)(“Indemnification”)ofthisAgreement,aswellasandthattheentityprovideinsurancecoveragetoLicenseeonthesametermsandconditionsasprovidedforinSections14ofthisAgreement,withcertificatesandendorsementsevidencingsuchcoverageprovidedtoLicensee;or(ii)ZohoshallindemnifytheLicenseeforallactsoromissionsofsuchentityonthesametermsandconditionsasprovidedforinSection13(a)(“Indemnification”)ofthisAgreement.Zohoshallhavenoindemnityobligationforclaimsofinfringementtotheextentresultingorallegedtoresultfromfi)anycombination,operation,oruseoftheLicensedsoftwarewithanyprogramsorequipmentnotsuppliedbyZoho;(ii)anymodificationoftheLicensedSoftwarebyapartyotherthanZoho;and(iii)Licensee’sfailure,withinareasonabletimeframe,toimplementanyreplacementormodificationofLicensedSoftwareprovidedbyZoho.01007.0001/634058.1vl.OAug2018 ZohoSignDocumentID:1FMDRICV7ON-GUIG_UQHDRGDZCE-IYHLW_MNYM]VM—4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-960014.Insurance:Zohoshallprocureandmaintain,atitssolecostandexpense,inaformandcontentsatisfactorytoLicensee,duringtheentiretermofthisAgreementincludinganyextensionthereof,thefollowingpoliciesofinsurance,whichshallcoverallelectedandappointedofficers,employeesandagentsofLicensee:(a)CommercialGeneralLiabilityInsurance(OccurrenceFormCG0001orequivalent).Apolicyofcomprehensivegeneralliabilityinsurancewrittenonaperoccurrencebasisforbodilyinjury,personalinjuryandpropertydamage.Thepolicyofinsuranceshallbeinanamountnotlessthan$1,000,000.00peroccurrenceorifageneralaggregatelimitisused,eitherthegeneralaggregatelimitshallapplyseparatelytothiscontract/location.(b)Worker’sCompensationInsurance.Apolicyofworker’scompensationinsuranceinsuchamountaswillfullycomplywiththeapplicablelawsandwhichshallindemnify,insureandprovidelegaldefenseforZohoagainstanyloss,claimordamagearisingfromanyinjuriesoroccupationaldiseasesoccurringtoanyworkeremployedbyoranypersonsretainedbyZohointhecourseofcarryingouttheworkorservicescontemplatedinthisAgreement.(c)ProfessionalLiability.ProfessionalliabilityinsuranceappropriatetoZoho’sprofession.Thiscoveragemaybewrittenona‘claimsmade”basisandmustincludecoverageforcontractualliabilityshoulditexist.TheprofessionalliabilityinsurancerequiredbythisAgreementmustbeendorsedtobeapplicabletoclaimsbasedupon,arisingoutoforrelatedtoservicesperformedunderthisAgreement.Theinsurancemustbemaintainedforatleast5consecutiveyearsfollowingtheterminationofthisAgreement.Duringthisadditional5-yearperiod,ZohoshallannuallyanduponrequestoftheLicenseesubmitwrittenevidenceofthiscontinuouscoverage.(d)SubcontractorsandThirdParties.ZohoshallnotcontractwithanyentitytoperforminwholeorinparttheworkorservicesrequiredhereunderwithouttheexpresswrittenapprovaloftheLicensee.IfafterLicenseeapproval,ZohocontractswithanyentitytoperforminwholeorinparttheworkorservicesrequiredbytheAgreement,Zohoshallincludeallsubcontractorsandthirdpartiesinvolvedasinsuredsunderitspolicyorshallfurnishseparatecertificatesandcertifiedendorsementsforeachsuchcontractororthirdparty.AllsuchcoveragesforsubcontractorshallbesubjecttoalloftherequirementsstatedinthisAgreement.15.GeneralInsuranceRequirements:AlloftheabovepoliciesofinsuranceshallbeprimaryinsuranceandshallnametheLicensee,itselectedandappointedofficers,employeesandagentsasadditionalinsuredsandanyinsurancemaintainedbyLicenseeoritsofficers,employeesoragentsmayapplyinexcessof,andnotcontributewithZoho’sinsurance.TheinsurerisdeemedhereoftowaiveallrightsofsubrogationandcontributionitmayhaveagainsttheLicensee,itsofficers,employeesandagentsandtheirrespectiveinsurers.Theinsurancepolicymustspecifythatwheretheprimaryinsureddoesnotsatisfytheself-insuredretention,anyadditionalinsuredmaysatisfytheself-insuredretention.Allofsaidpoliciesofinsuranceshallprovidethatsaidinsurancemaynotbeamendedorcancelledbytheinsureroranypartyheretowithoutprovidingthirty(30)dayspriorwrittennoticebycertifiedmailreturnreceiptrequestedtotheLicensee.Intheeventanyofsaidpoliciesofinsurancearecancelled,Zohoshall,priortothecancellationdate,submitnewevidenceofinsuranceinconformancewiththistotheLicensee.NoworkorservicesunderthisAgreementshallcommenceuntil01007.00011634058.1vi.0Aug2018 ZohoSignDocumentID:1FMDRICV7ON-GUIG_UQHDRGDZCE-IYHLW_MNYM]VM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600ZohohasprovidedtheLicenseewithCertificatesofInsuranceandsaidCertificatesofInsuranceareapprovedbytheLicensee.Zohoshallprovideadditionalinsuredendorsementformsorappropriatebindersevidencingtheaboveinsurancecovetageswithin30daysoftheEffectiveDate.FailuretodososhallconstituteadefaulttriggeringSection17oftheAgreement.Licenseereservestherighttoinspectcomplete,certifiedcopiesofandendorsementtoallrequiredinsurancepoliciesatanytime.AnyfailuretocomplywiththereportingorotherprovisionsofthepoliciesincludingbreachesorwarrantiesshallnotaffectcoverageprovidedtoLicensee.TheinsurancerequiredbythisAgreementshallbesatisfactoryonlyifissuedbycompaniesqualifiedtodobusinessinCalifornia,rated“A”orbetterinthemostrecenteditionofBestRatingGuide,TheKeyRatingGuideorintheFederalRegister,andonlyiftheyareofafinancialcategoryClassVIIorbetter,unlesssuchrequirementsatewaivedbytheLicensee’sRiskManagerorotherdesigneeoftheLicenseeduetouniquecircumstances16.Termination:ThisAgreementiseffectiveuntilterminatedbyeitherparty.LicenseemayterminatethisAgreement,withorwithoutcause,atanytimebydestroyingorreturningtoZohoallcopiesoftheLicensedSoftwareinLicensee’spossession.ZohomayterminatethisAgreementintheeventthatLicenseeisinbreachofanyofthetermsofthisAgreementanddoesnotcuresuchbreachafterthirty(30)calendardaysadvancewrittennotice.Upontermination,LicenseeshalldestroyorreturntoZohoallcopiesoftheLicensedSoftwareandcertifyinwritingthatallknowncopieshavebeendestroyed.Allprovisionsrelatingtoconfidentiality,proprietarytights,non-disclosure,andlimitationofliabilityshallsurvivetheterminationofthisAgreement.17.Disputes;Default:IntheeventthatZohoisindefaultunderthetermsofthisAgreement,theLicenseemaygivenoticetoZohoofthedefaultandthereasonsforthedefault.ThenoticeshallincludethetimeframeinwhichZohomaycurethedefault.Thistimeframeispresumptivelythirtycalendar(30)days,butmaybeextended,ifcircumstanceswarrant.IfZohodoesnotcurethedefault,theLicenseemaytakenecessarystepstoterminatethisAgreement.18.LegalAction:Inadditiontoanyotherrightsorremedies,eitherpartymaytakelegalaction,inlaworinequity,tocure,correctorremedyanydefault,torecoverdamagesforanydefault,tocompelspecificperformanceofthisAgreement,toobtaindeclaratoryorinjunctiverelief,ortoobtainanyotherremedyconsistentwiththepurposesofthisAgreement.Notwithstandinganycontraryprovisionherein,ZohoshallfileastatutoryclaimpursuanttoGovernmentCodeSections905etseq.and910etseq.,inordertopursueanylegalactionunderthisAgreement.ExceptwithrespecttorightsandremediesexpresslydeclaredtobeexclusiveinthisAgreement,therightsandremediesofthepartiesarecumulativeandtheexercisebyeitherpartyofoneormoteofsuchrightsorremediesshallnotprecludetheexercisebyit,atthesameordifferenttimes,ofanyotherrightsorremediesforthesamedefaultoranyotherdefaultbytheotherparty.19.CovenantAgainstDiscrimination:Zohocovenantsthat,byandforitself,itsheirs,executors,assignsandallpersonsclaimingunderorthroughthem,thatthereshallbenodiscriminationagainstorsegregationof,anypersonorgroupofpersonsonaccountofrace,color,creed,religion,sex,gender,sexualorientation,maritalstatus,nationalorigin,01007.0001/634058.1vl.0Aug2018 ZohoSignDocumentID:_1FMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600ancestry,orotherprotectedclassintheperformanceofthisAgreement.Zohoshalltakeaffirmativeactiontoensurethatapplicantsareemployedandthatemployeesaretreatedduringemploymentwithoutregardtotheirrace,color,creed,religion,sex,gender,sexualorientation,maritalstatus,nationalorigin,ancestry,orotherprotectedclass.20.Non-liabilityofLicensee’sOfficersandEmployees:NoofficeroremployeeoftheLicenseeshallbepersonallyliabletoZoho,oranysuccessorininterest,intheeventofanydefaultorbreachbytheLicenseeorforanyamount,whichmaybecomeduetoZohoortoitssuccessor,orforbreachofanyobligationofthetermsofthisAgreement.21.Notice:Anynotice,demand,request,document,consent,approval,orcommunicationeitherpartydesiresorisrequiredtogivetotheotherpartyoranyotherpersonshallbeinwritingandeitherservedpersonally,orsentbyelectronicmail,orsentbyprepaid,first-classmail,inthecaseoftheLicensee,totheLicensee’sCityManagerandtotheattentionofKevinKennedy,InformationTechnologiesManager,CityofCarson,701EastCarson,Carson,California90745andinthecaseofZoho,totheperson(s)attheaddressdesignatedonthetoppageofthisAgreement.Eitherpartymaychangeitsaddressbynotifyingtheotherpartyofthechangeofaddressinwriting.Noticeshallbedeemedcommunicatedatthetimepersonallydeliveredorinseventy-two(72)hoursfromthetimeofmailingifmailedasprovidedinthisSection.22.ContractOfficer:TheContractOfficershallbeKevinKennedy,InformationTechnologiesManager,orsuchpersonasmaybedesignatedbytheLicensee’sCityManager.ItshallbeZoho’sresponsibilitytoassurethattheContractOfficeriskeptinformedoftheprogressoftheperformanceoftheservicesandZohoshallreferanydecisionswhichmustbemadebyLicenseetotheContractOfficer.Unlessotherwisespecifiedherein,anyapprovalofLicenseerequiredhereundershallmeantheapprovaloftheContractOfficer.TheContractOfficershallhaveauthority,ifspecifiedinwritingbytheLicensee’sCityManager,tosignalldocumentsonbehalfoftheLicenseerequiredhereundertocarryoutthetermsofthisAgreement.23.RepresentativesandPersonnelofZoho:ThefollowingprincipalsofZoho(Principals”)areherebydesignatedasbeingtheprincipalsandrepresentativesofZohoauthorizedtoactinitsbehalfwithrespecttotheworkspecifiedhereinandmakealldecisionsinconnectiontherewith:AdhithyaS.SalesExecutive(Name)(Title)Itisexpresslyunderstoodthattheexperience,knowledge,capabilityandreputationoftheforegoingprincipalswereasubstantialinducementforLicenseetoenterintothisAgreement.Therefore,theforegoingprincipalsshallberesponsibleduringthetermofthisAgreementfordirectingallactivitiesofZohoanddevotingsufficienttimetopersonallysupervisetheserviceshereunder.AllpersonnelofZoho,andanyauthorizedagents,shallatalltimesbeundertheexclusivedirectionandcontrolofthePrincipals.ForpurposesofthisAgreement,theforegoingPrincipalsmaynotbereplacednormaytheirresponsibilitiesbesubstantiallyreducedbyZohowithouttheexpresswrittenapprovalofLicensee.Additionally,ZohoshallutilizeonlycompetentpersonneltoperformservicespursuanttothisAgreement.01007.0001/634058.1vi.0Aug2018 ZohoSignDocumentID:_IFMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVMFtX4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600ZohoshallmakeeveryreasonableefforttomaintainthestabilityandcontinuityofZoho’sstaff,thirdpartiesandsubcontractors,ifany,assignedtoperformtheservicesrequitedunderthisAgreement.ZohoshallnotifyLicenseeofanychangesinZoho’sstaff,thirdpartiesandsubcontractors,ifany,assignedtoperformtheservicestequiredunderthisAgreement,priortoandduringanysuchperformance.24.UnauthorizedAliens.ZohoherebypromisesandagreestocomplywithalloftheprovisionsoftheFederalImmigrationandNationalityAct,8U.S.C.A.§S1101,etseq.,asamended,andinconnectiontherewith,shallnotemployunauthorizedaliensasdefinedtherein.ShouldZohosoemploysuchunauthorizedaliensfortheperformanceofworkand/orservicescoveredbythisAgreement,andshouldanyliabilityorsanctionsbeimposedagainsttheLicenseeforsuchuseofunauthorizedaliens,Zohoherebyagreestoandshallindemnify,defendandholdharmlesstheLicenseeforallsuchliabilitiesorsanctionsimposed,togetherwithanyandallcosts,includingattorneys’fees,incurredbytheLicenseeinconnectiontherewith.25.Waiver:Nodelayoromissionintheexerciseofanyrightorremedybynon-defaultingpartyonanydefaultshallimpairsuchrightorremedyorbeconstruedasawaiver.Aparty’sconsenttoorapprovalofanyactbytheotherpartyrequiringtheparty’sconsentorapprovalshallnotbedeemedtowaiveorrenderunnecessarytheotherparty’sconsenttoorapprovalofanysubsequentact.AnywaiverbyeitherpartyofanydefaultmustbeinwritingandshallnotbeawaiverofanyotherdefaultconcerningthesameoranyotherprovisionofthisAgreement.26.Attorneys’Fees:IfeitherpartytothisAgreementisrequiredtoinitiateordefendormadeapartytoanyactionorproceedinginanywayconnectedwiththisAgreement,theprevailingpartyinsuchactionorproceeding,inadditiontoanyotherreliefwhichanybegranted,whetherlegalorequitable,shallbeentitledtoreasonableattorney’sfees,whetherornotthematterproceedstojudgment.27.Counterparts:ThisAgreementmaybeexecutedincounterparts,eachofwhichshallbedeemedtobeanoriginal,andsuchcounterpartsshallconstituteoneandthesameinstrument.28.WarrantyandRepresentationofNon-Collusion.Noofficial,officer,oremployeeofLicenseehasanyfinancialinterest,directorindirect,inthisAgreement,norshallanyofficial,officer,oremployeeoftheLicenseeparticipateinanydecisionrelatingtothisAgreementwhichmayaffecthis/herfinancialinterestorthefinancialinterestofanycorporation,partnership,orassociationinwhichfs)heisdirectlyorindirectlyinterested,orinviolationofanycorporation,partnership,orassociationinwhich(s)heisdirectlyorindirectlyinterested,orinviolationofanyStateormunicipalstatuteorregulation.Thedeterminationof“financialinterest”shallbeconsistentwithStatelawandshallnotincludeinterestsfoundtobe“remote”or“non-interests”pursuanttoGovernmentCodeSections1091or1091.5.Zohowarrantsandrepresentsthatithasnotpaidorgiven,andwillnotpayorgive,toanythirdpartyincluding,butnotlimitedto,anyLicenseeofficial,officer,oremployee,anymoney,consideration,orotherthingofvalueasaresultorconsequenceofobtainingorbeingawardedanyagreement.Zohofurtherwarrantsandrepresentsthatithasnotengagedinanyact(s),omission(s),orotherconductorcollusionthatwouldresultinthepaymentofanymoney,consideration,orotherthingofvaluetoanythirdpartyincluding,butnotlimitedto,anyLicenseeofficial,officer,oremployee,asaresultofconsequenceofobtaining01007.0001/634058.1vl.0Aug2018 ZohoSignDocumentID:1FMDRICV7ON-GUIG_UQHDRGDZCE-IYULW_MNYMJVM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600orbeingawardedanyagreement.Zohoisawareofandunderstandsthatanysuchact(s),omission(s)orotherconductresultinginsuchpaymentofmoney,consideration,orotherthingofvaluewillrenderthisAgreementvoidandofnoforceoreffect.Zoho’sAuthorizedInitials______29.General:ThisAgreementshallbeconstrued,interpretedandgovernedbythelawsoftheStateofCaliforniaexclusiveofitsconflictsoflawprovisions.ThepartiesirrevocablysubmittothejurisdictionofLosAngelesCounty,Californiaandwaiveanyclaiminrespectofinconveniencethereof.ThisAgreementconstitutestheentireagreementbetweentheparties,andsupersedesallpriorcommunications,understandingsoragreementsbetweentheparties.AnywaiverormodificationofthisAgreementshallonlybeeffectiveifitisinwritingandsignedbybothpartieshereto.IfanypartofthisAgreementisfoundinvalidorunenforceable,theremaindershallbeinterpretedsoastoreasonablyeffecttheintentionoftheparties.LicenseeshallnotexporttheLicensedSoftwareorLicensee’sapplicationcontainingtheLicensedSoftwareexceptincompliancewithUnitedStatesexportregulationsandapplicablelawsandregulations.Esignaturesonthefollowingpage]01007.00011634058.1vi.0Aug2018 ZohoSignDocumentID:jFMDRICV7ON-GUIG_UOHDRGDZCE4Y1TLW_MNYMJVMI®4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600INWITNESSWHEREOF,thepartieshavecausedthisAgreementtobeexecutedbytheirrespectivedulyauthorizedrepresentativesasoftheEffectiveDate.ZOHOCORPORATIONSign:__________________________Name:VijaySundaramTitle:ChiefStrategyOfficerSign:_______________Name:JalAnandNTitle:ChiefFinancialOfficerLICENSEEAPPROVEDASTOFORM:7\7’ALESHIRE&WYNDER,LLP,/}t-‘SunnyK.Soltani,CityAttorney[AES;BRJ]01007.0001!634058.1vf.0Aug2018 ZohoSignDocumentD:1FMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVMFjt#’cfl!J4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600ExhibitASoftwarelicensedunderSubscriptionlPerpetualLicenseManageEngineServiceDeskPlusproductfor13Techniciansand500computerstobeselectedbytheLicensee.FortheservicesrenderedpursuanttothisAgreement,Zohoshallbecompensated,inanamountnot-to-exceedthemaximumsumofSixteenThousandEightHundredSeventy-TwoDollars($16,872.00)fortheinitialthree-yeartermofthisAgreement.Thecontractsumconsistsofthefollowing,asmoreparticularlystatedinExhibitA-i:(1)SingleInstallationLicenseFee,whichisaone-timepaymentthatincludesthefeesforalllicensesgrantedinSection1ofthisAgreement,for13technicians-$8,900;(2)AnnualMaintenanceandSupportFee,whichincludestheannualsupportservicesforthelicensesassetforthinSection4ofthisAgreement,for13technicians(500nodes)-$1,780;(3)Singleinstallationlicensefee,whichisaone-timepaymentthatincludesthefeesforalllicensesgrantedinSection1ofthisAgreement,for500computers-$1,645;and(4)AnnualMaintenanceandSupportFee,whichincludestheannualsupportservicesforthelicensesassetforthinSection4ofthisAgreementfor500computers-$329.01007.0001/634058.1vi.0Aug2018 ZohoSignDocumentID:_1FMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVMMiI4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600ExhibitA-IQuotePartNo.DescriptionPrice46139.31NManageEngineServiceDeskPlusProfessionalEdition-8,900.00PerpetualModel—SingleInstallationLicensefeefor13Technicians(500nodes)46139.31MManageEngineServiceDeskPlusProfessionalEdition-AMS1,780.00Model—AnnualMaintenanceandSupportfeefor13Technicians(500nodes)46029.3NTManageEngineServiceDeskPlusProfessionalEdition-1,645.00PerpetualModel—SingleInstallationLicensefeefor500Computers46029.3MTManageEngineServiceDeskPlusProfessionalEdition-AMS329.00Model—AnnualMaintenanceandSupportfeefor500ComputersSubtotal12,654.00GrandTotal(USD$)12,654.0001007.0001/634058.1vi.0Aug2018 ZohoSignDocumentID:_1FMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600ExhibitB24x5MaintenanceandSupportTerms1.Definitions1.1BusinessHours:Zohomaintenanceandsupportshallbeavailable24x5MondaythroughFridayincludingpublicholidaysintheUSA.1.2ServicePack(PatchRelease):AtregularintervalsZohowillreleaseaServicepack(patchrelease)thatwillbethecumulativecollectionofallworkarounds,patchesandbugfixesresolvedatthetimeoftheServicePackrelease.1.3Updates(MinorRelease):AnUpdateorMinorReleaseisthedigittotherightofthefirstandsubsequentdecimalplacesreadingfromlefttotightintheZohoProductNumber.Forinstance,inZohoProductNumberX.aandX.b.c—a,b,andcareUpdatesorMinorReleases.1.4Upgrade(MaiorRelease):AnUpgradeorMajorReleaseisthedigittotheleftofthefirstdecimalplacereadingfromlefttorightintheZohoProductNumber.Forinstance,inZohoNumberX.aandY.a—XandYareUpgradesorMajorReleases.1.5Workaround:WorkaroundisatemporaryresolutionforaproblemthatwillenabletheLicensedSoftwaretoworkwithouttheproblem.ZohowillmakealleffortstoprovideanenhancedandpermanentsolutiontotheproblemintheServicePackthatissubsequentlyreleased.2.SeverityLevels:2.1SeverityLevel1(Si):TheLicensedSoftwaredoesnotfunctionwithoutafixbeingprovidedandtheproblemhassignificanteffectontherevenuesorbusinessoperationsoftheLicensee.2.2SeverityLevel2(S2):TheLicensedSoftwarecanfunction.However,theLicensedSoftwarefunctionsprovidingincorrectresultsoritsperformanceisinconsistentpursuanttotheZohouserdocumentation.2.3SeverityLevel3(S3):ThefunctionalityoftheLicensedSoftwareisnotaffectedbytheproblemorcanbeaccomplishedbyusingotherfeaturesoftheLicensedSoftware.Zohomaychoosetoresolvesuchproblemsinthefollowingmanner:a)ZohomayprovidetheresolutioninafuturereleaseofLicensedSoftwareiftheproblemisidentifiedasafeatureenhancement,b)Zohomayresolvetheproblemusingitssupportprocessandtechnicalsupportasaspecialcase.3.MaintenanceandSupportEntitlement3.1Zohoprovidesmaintenanceandsupporttothemajorreleaseoftheproduct,licensedunderthetermsofthisAgreementandasshowninExhibitA.LicenseemustmaintainvalidAnnualMaintenanceandSupportLicenseasprovidedinSection3.2ofthisAgreementfortheLicensedSoftware.3.2Licenseeisentitledreceivemaintenanceandsupportthatincludesemailsupportforproblemresolution,productupdates,andonlineaccesstotechnicaldocumentation.Thecomponentsofthissupportandmaintenanceprograminclude:3.2.1EmailandPhoneDevelopmentSupport01007.0001/634058.1vi.0Aug2018 ZohoSignDocumentID:_1FMDRICV7ON-GUIG_UQHDRGDZCE-IYTTLW_MNYMJVM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600ZohoprovidesemailandphoneaccesstoZohoproductspecialistsforZohoproductinstallation,usageassistance,problemdiagnosisandresolution,clarificationsindocumentation,andtechnicalguidance.Keyfeaturesofthissupportprogramare:•24hoursresponsewithanoteontheproblemresolutionstatus•ResolvingSilevelproblems.Zohowillmakeallattemptstoarriveataworkaroundsolutionwithin72hoursofproblemreportingforSilevelissues.•Providingworkaroundsforproblemresolution.•ZohoprovidestechnicalassistancebymeansofConferenceCallsandWebexdebuggingsessions,uponrequestfromtheCustomer>todiscusstheproblemtodeterminepriorityoftechnicalissuestogetthestatusofthependingsupportrequests3.2.2EmailandPhoneRuntimeDeploymentSupportE-mailaccess(duringthebusinesshours)toProductspecialistsforLicensedSoftwareinstallation&usageassistance,problemdiagnosisandresolution,clarificationsinProductdocumentation,andtechnicalguidance.TelephoneSupport;TelephoneaccesstoCustomers-•toreportaproblem•gettingtechnicalassistanceontheproblem•followingupontheproblembyprovidingmoreinformation,•communicatingthepriority•gettingthestatus.ServiceTimeframe*LevelAcknowledgementProblemDeterminationtimeProblemWorkaroundandResolutiontimelineforissuesrelatedtoconfigSystemRestorationtimechangesinZOHOproductforissuesrelatedtoManageEngineproductSilevel6Businesshours18Businesshours24Businesshours30Days52level12Businesshours36Businesshours48Hours180DaysS3Level**18Businesshours72BusinessHoursNAWithin2Majorreleases*AverageTimeframeCustomerResponsibilitiesinProblemDeterminationi.Providingallrelevanttechnicalinformationwhilereportingtheproblemii.Providingthenecessaryresources(e.g.,VPNaccesstotheCustomerenvironment,remotedial-inaccess,databaseaccess)requiredbyZohotodiagnosetheProbleminanefficientmanner3.2.3UpdateandUpgradeReleasesZohoAnnualMaintenanceandSupportLicenseFeesislimitedtoprovidingupdates,workarounds,andservicepacksatnoadditionalcost.Upgradesormajorreleasesarenotincludedaspartof01007.0001/634058.1vi.0Aug2018 ZohoSignDocumentID:_1FMDRICV7ON-GUIG_UQHDRGDZCE-IYULW_MNYMJVM4141HaciendaDrive,Pleasanton,CA94588.Tel:(925)924-9500.Fax:(925)924-9600Zoho’sAnnualMaintenanceandSupportLicenseFees.Licenseehastheoptiontopurchaseupgradesseparatelybypayinganupgradelicensefee.3.2.4OnlineAccessZohoprovidesonlineaccesstoitssupportknowledgerepositorythatincludeproductdocumentation,frequentlyaskedquestions,releasenotes,andWhitePapersviaZoho’swebsite.01007.0001/634058.1vi.0Aug2018