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Home My Public Portal AboutORD15561 BILL NO. 2016-40 SPONSORED BY COUNCILMAN Graham ORDINANCE NO. /55-- a / AN ORDINANCE OF THE CITY OF JEFFERSON, MISSOURI, AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE A $67,811.65 AGREEMENT WITH BUSCOMM, INC., FOR THE UPGRADE OF RECORDER EQUIPMENT IN THE 911 COMMUNICATIONS CENTER AT THE POLICE DEPARTMENT. BE IT ENACTED BY THE COUNCIL OF THE CITY OF JEFFERSON, MISSOURI, AS FOLLOWS: Section 1. The Mayor and City Clerk are hereby authorized and directed to execute an agreement with BusComm, Inc., for the recorder upgrade in the 911 Communications Center in the amount of $67,811.65. Funding for this procurement will come from Sales Tax "F" account number 44-990-575014. Section 2. The agreement shall be substantially the same in form and content as that agreement attached hereto as Exhibit A. Section 3. This Ordinance shall be in full force and effect from and after the date of its passage and approval. Passed: Cil 1 , Approved: _ 7, at/�, CAAAA-e ( /1n N 60\AA4.: - rt,,,,' Presiding Officer Cr1� Mayor Carrie Terginit- ATTEST: - _ APPROVED AS TO FORM: f). 7. , q,,,::. / / / ity C elk ; • = City ounselor FINANCE DEPARTMENT PURCHASING DIVISION SUBJECT: SS2822—Upgrade of Recorder Equipment Police Department RECOMMENDATION: Staff recommends approval of the sole source procurement to BusComm, Inc. of St. Louis,Missouri for the upgrade of recorder equipment in the 911 Center at the Police Department in the amount of$67,811.65. COST RECEIVED: BusCom, Inc., St. Louis, Missouri $67,811.65 FISCAL NOTE: 44-990-575014 —Phone and Radio Upgrades Sales Tax F—Police Department 2015-2016 Available $ 221,944.35 Cole County Funds 70,884.70 Available Funds $ 293,056.95 SS2822 67,811.65 SS2823 MO Coop. $ 225,017.40 Balance $ 227.90 PAST PERFORMANCE: This request is for the upgrade of recorder equipment currently used in the 911 Center at the Police Department. The company provided the original equipment being upgraded and has provided products and services as specified in the past. ATTACHMENTS - SUPPORTING DOCUMENTATION Signature . 1 / . � '•�, /, FIIII ► r! . u P hasin Ag- t Police (: 'of 'dtifeRsottO, (am . Jefferson City Police Department Memorandum . TO: Chief Roger Schroeder • FR44: Captain Erie Wilde SUBJECT: Radio and Recorder Upgrade DATE; 5/12/2016 After reviewing all of the radio and recorder products that we have been considering, I'd like to recommend that we purchase the Zetron.MaX Dispatch Radio-Console from A&W Communications fel!our primary and backup center and upgrade our current BusComm recorder fertile,main center and backup c enter as well. I have ctutentquotes attached to this memo,buthere is the breakdown ospriceste move forward with this project. letron.Max Dispatch Main Center. - $136;668,60 Backup Center •- $88,348.80 BlisComta Recorder Main Center -$.38530.78 +$6.;Q40.69 for annual maintenance Backup Center - $l9,9925.3;+$ 241.65 for annual maintenance The Zetron Max Dispatch console is available Via State contract,so there is no need to take this out to bid We did look at upgrading out current MODUCOM radio system, but.the Zetron Max Dispatch has many additional capabilities that MODUCOM does not provide, The purchase of the Zenon system would also replace all hardware from.the console to-the radio, The BusComm recorder is what we currently use in Corrirfitinications Center, so this would not be consiOrpd a new puxchase,•but a hardware and software upgrade to our current system.. After working out of the backup center for 6 weeks during the HVAC install;the only Substantial challenges wefaced related to technology was the absence of Theradio consoles which made it Mitch more difficult to hear radio traffic,and the absence of the ability to record the radio and phonetransmissions for evidentiary and quality control purposes.That being said, 1 stiggegthat we do whatever necessary to add this technology to both the main center and the backup center so that we have the same capabilities in both locations. The Cole County Commission has;agreed to contribute 25%toward the purchase of this equipment..I recommend that we move.-forward with this project. JCPD Form 20-3 Iran-Office Memorandum . - — — .ffifi/f/a Miff BUSC0111111 I,NCORPORATED Innovators • coriyounidOtioris August:13Th,2015 • Captain Eric Wilde Jefferson City Police Department 401 Monroe Street Jeffersbri City, MO B5101. Captain Wilde, Thankyou fOr YO6r.interest in-the necessary Upgrade to your current Verint Audiolog syStem.tocoincide -and communicate-with your 911 and radio projects. This is.a true upgrade of theVerint Audiolog platform through eyoUr exiStingVerint comprehensive GMS maintenance/support contraett9B07. This upgrade can only be performed-through the original manufacturer of the product. BusComm Incorporated is the protected Verint VAR for the Missouri and MinOistertitories. This Verint upgrade is also scheduled on the Federal GSA contract#GS-3$F,0117.5:: Please let me know if you have any • questions. tince-rely, Brad Christ Business Development Manager 314-56777755 ,t241-8 • hchristObuscomrninc.cotn $95 Liturn perk a St.Louis,MO 63146 :314.567,7755 a:Fog 314.567.Q863. wiiyw,busportiipino.coit Ad /C51, i min aim BusComm IrlCOR POAAT ED Verint Audiolog Public Safety Recorder For: Jefferson City Police Department April 22, 2016 Presented By: Tim Worth Systems Consultant 314-567-7755, extension 225 tworth@busconnminc.com Jefferson City Police Department 1 Quote Valid for 90 Days www.buscomminc.com April 22, 2016 s �r BUSCOMM INCORPORATED Innovators in Business Communications August 13a',2015 Captain Eric Wilde Jefferson City Police Department 401 Monroe Street Jefferson City,MO 65101 Captain Wilde, Thank you for your interest in the necessary upgrade to your current Verint Audiolog system to coincide and communicate with your 911 and radio projects. This is a true upgrade of the Verint Audiolog platform through your existing Verint Comprehensive GMS maintenance/support contract#9867. This upgrade can only be performed through the original manufacturer of the product. BusComm Incorporated is the protected Verint VAR for the Missouri and Illinois territories. This Verint upgrade is also scheduled on the Federal GSA contract#GS-35F-01175. Please let me know if you have any questions. Sincerely, r Brad Christ Business Development Manager 314-567-7755 x248 bchrist@buscomminc.com I 11696 Lilburn Park•St. Louis, MO 63146•314.567.7755• Fax 314.567.0863 www.buscomminc.com AERINT MU.S.General Services Administration POWERING ACTIONABLE INTELLIGENCE' AUTHORIZED FEDERAL ACQUISITION SERVICE INFORMATION TECHNOLOGY SCHEDULE PRICELIST GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES Special Item No. 132-8 Purchase of Equipment Special Item No. 132-12 Maintenance, Repair Service and Repair Parts/Spare Parts Special Item No. 132-33 Perpetual Software Licenses Special Item No. 132-34 Maintenance of Software Special Item No. 132-50 Training Courses Note: Contractor has been awarded all Special Item Numbers under the cooperative purchasing and Disaster Recovery Programs Verint Technology Inc. 330 South Service Road Melville, NY 11747 Phone: (631) 962-9710 Fax: (631) 962-9702 Internet Address: www.verint.com Contract Number: GS-35F-01175 Period Covered by Contract: December 15, 2005 through December 14, 2015 General Services Administration Federal Supply Service Pricelist current through Modification #PS-0032, dated August 14, 2012. Products and ordering information in this Authorized FAS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Acquisition Service's Home Page via the Internet at http://www.gsa.gov/fas t -- AGREEMENT NUMBER Z01411-TW100582R02 ACCOUNT EXECUTIVE BUSC017' M Tim Worth INCORPORATED DATE PREPARED Innovators in Business Communications 4/22/2016 11696 Lilbum Park SALES AGREEMENT AND GUARANTEED St.Louis,MO 63146 MAINTENANCE SERVICE (GMS) AGREEMENT (314)567-7755 Captain Eric Wilde Same Jefferson City Police Department 401 Monroe Street Jefferson City, MO 65101 CUSTOMER PHONE NUMBER TAX STATUS CUSTOMER STATUS CUSTOMER PURCHASE ORCER NUMBER (573)634-6400 Exempt Existing REQUIRED GMS TY EL NUMBEIZIDESCRIPTION PER UNIT TOTAL EQUIP AMOUN TOTAL ANNUAL RATE •1 Upgrade existing Audiolog rto: $31,996.98 $31,966.98 •Audiclog 6000 Series Max Pro Server •3 x 1TB 720ORPM Hard Disk Drives(RAID 5) ii Channel Analog Recording Card *Upgrade to Audiolog Version 5 Server License *Upgrade 66 Existing recording licenses to Audiolog Operational Recording Licenses *Up buy 3 Audiolog Operational Recording Licenses to Audiolog Operational Recording with QM Licenses *Buffalo LinkStation 2TB Network Attached Storage Device .Touro 1TB Mobile Hard Drive WARRANTY: WARRANTY: None SUB-TOTAL $31,966.98 See Below OPTIONAL FINANCING TERMS: 5,563.80 FINANCE PROPOSAL'. 36 Months $1,262.26 Per Month 60 Months $824.56 Per Month e 1,000.00 ADVANCE PAYMENTS: All financing transactions require the first and last payments due upon exewfing the Finance Agreement. 0.00 DOCUMENTATION FEE: A documentation fee equal to$175.00 will be due upon execution of the financing • $,38,530.78 See Below wninacts. The purchase of this upgraded server hardware will allow the Audiolog Recording Solution to return to your previous BusComm Comprehensive Guaranteed Maintenance Service Agreement with no change *interruption in coverage due to the age of your equipment. This amount will be$6,040.69. Any unused portion of the existing contract will be applied to the invoice for the new maintenance agreement. Please include the Sales Agreement number on your purchase order. 50%with order, 50% upon final acceptance. INA Payments made via credit card will be charged a 3.5%convenience fee on the payment. www.buscomminc.com Page 1 of 2 J Terms and Conditions 1. Warranty BusComm Incorporated warrants the equipment against defective parts and workmanship for the period designated on page 1 of the Sales Agreement. Upon notification of a defect,BusComm Incorporated shall have the option to repair or replace the defective part of the equipment,and such repair or replacement shall be Customer's sole and exclusive remedy. All replaced parts shall become the property of BusComm Incorporated. In addition,during the warranty period,BusComm Incorporated shall perform,free of charge,all necessary maintenance to keep the equipment in good working condition and repair,including the furnishings of all necessary labor and materials. BusComm Incorporated furnishes this warranty in lieu of all other warranties;either expressed or implied warranties of merchantability and fitness for a particular purpose. Any and all warranties shall be void as to equipment damaged or rendered unsupportable by negligence of non-BusComm Incorporated personnel,misuse,theft,vandalism,fire,water or other peril,or moving,repair,relocation or alteration of the equipment not authorized by BusComm Incorporated. BusComm Incorporated shall not be liable for any damages,incidental,consequential,or otherwise,or commercial loss from any causes,nor for personal injury or property damage,except as such is caused by negligence of BusComm Incorporated employees. BusComm Incorporated's liability is limited to the repair or replacement of defective parts. 2. General Terms (A) It is in our mutual interest to make installations as efficient as possible. You must provide an installation environment in accordance with the Customer Requirements and Recommendations outlined in your proposal.You should let us know in advance of any unique site problems or if you need assistance preparing your environment so we can provide a quote for additional site preparation work. (B)We do business with you because we can satisfy your needs and understand your ability to meet your obligations to us. If you want to assign your rights or obligations under this agreement,we reserve the right to approve that assignment to make sure that our risks are not being increased. (C)BusComm Incorporated is not liable for incidental or consequential damages for non-performance of any obligation under this agreement. (D)BusComm Incorporated will make every effort to deliver the equipment as soon as possible,but cannot guarantee a specific delivery date. (E)This order becomes a mutually binding agreement upon signature of the purchasing party.Once an order is placed,purchaser has the right to cancel this contract until midnight of the third business day after the day on which the purchaser signs this agreement. 'Third Business Day"shall exclude all intervening Saturdays,Sundays and national and state holidays. Notice of cancellation,if given by mail,is effective when deposited in the mail properly addressed with postage prepaid. No refunds will be given for orders cancelled after the third business day. (F) By signing this agreement,you have created a security agreement and have given BusComm Incorporated a purchase money security interest in the equipment. To protect our right to repossess the equipment if you have not paid for it,we may file a copy of this agreement as a financing statement with the appropriate state authorifies and you agree to sign a financial statement, if requested. You are also representing that you are financially solvent and able to pay for this equipment when you are invoiced for it. (G)The sale price does not include any personal property, use taxes or similar taxes imposed by the purchaser's home state. You are responsible for paying these. Appropriate sales taxes,if applicable,will be collected. (H)In the unlikely event BusComm Incorporated has to take steps to collect payments due beyond invoicing,we can hold your organization responsible for interest at the maximum lawful rate from the due date of payment,costs of collection,and reasonable attorney's fees. 3.Guaranteed Maintenance Support Agreement(GMS) BusComm Incorporated shall provide maintenance support to Customer for the items purchased from BusComm Incorporated. Any accessories will not be covered by the GMS Agreement. Accessories include, but are not limited to, headsets, foot pedals, microphones, SpeechMics, and DPM's. BusComm Incorporated shall begin providing support following the warranty period stated on page 1 of the Sales Agreement. BusComm Incorporated's Comprehensive GMS Agreement provides prompt response to all support calls twenty-four(24)hours per day,seven(7)days a week,and three hundred and sixty-five(365)days a year. The Customer is guaranteed priority support and response to reported system issues within thirty(30)minutes of receipt of Customer's support request. Please see the GMS Agreement for complete details. 4. Uncontrollable Circumstances If the performance of any part of this contract by BusComm Incorporated is prevented,hindered,delayed or otherwise made impractical by reason of any flood,riot,fire,strike,explosion,war or any other cause beyond the control of BusComm Incorporated,BusComm Incorporated shall be excused from such performance to the extent that it is prevented,hindered or delayed by such causes. Upon the occurrence of any such events,BusComm Incorporated shall use its reasonable efforts to notify Customer of the nature and extent of any such condition. It is also understood that all delivery and installation dates are approximate, and BusComm Incorporated shall under no circumstances be liable for damages —special, consequential, or otherwise — resulting from delays in delivery,installation or cutover. GMS PURCHASE ORDER NUMBER CUSTOMERS INITIALS FOR GMS PRO RATE GMS NEW EXISTING i= INFAU=19171WIIIIIIIIIIIIIIII APPROVED BY: PRINT NAME PRINT TITLE X C��1�1�� I Co rr e —ret Ma o www,buscomminc.COM APPROVE STOFO Page 2 of 2 City Counselor l/�°` -- AGREEMENT NUMBER Z01411-TW100583RO2 ACCOUNT EXECUTIVE BUSC01'1' M Tim Worth INCORPORATED DATE PREPARED Innovators in Business Communications 4/22/2016 11696 Lilbum Park SALES AGREEMENT AND GUARANTEED St.Louis,MO 63146 MAINTENANCE SERVICE (GMS) AGREEMENT (314)567-7755 Captain Eric Wilde VEASting Jefferson City Police Department 401 Monroe Street Jefferson City, MO 65101 CUSTOMER PHONE NUMBER TAX STATUS CUSTOMER PURCHASE ORDER NUMBER (573)634-6400 Exempt REQUIRED GMS TY MODEL NUMBERIDESCRIPTION PER UNIT TOTAL EQUIP AMOUNT TOTAL ANNUAL RATE ,1 Audiolog Disaster Recovery Server, including: $9,607.49 $9,607.49 .Audiolog 6000 Series Standard Server •24 Channel Analog Recording Card .Audiolog Version 5 Server License 916Audiolog Operational Recording Licenses •Touro 1TB Mobile Hard Drive 1 lAudiolog Central Archive Server, including: $10,212.50 $10,212.50 •Audiolog 6000 Series Max Server •2 x 1 T Hard Drives(RAID 1) •Audiolog Version 5 Central Archive Server License Less Consideration -$3,465.06 WARRANTY: WARRANTY: One Year SUB-TOTAL $16,354.93 $3,247.65 OPTIONAL FINANCING TERMS: 3,567.60 FINANCE PROPOSAL: 36 Months $653.66 Par Month 60 Months $433.64 Par Month a 70.00 ADVANCE PAYMENTS: All finandng transactions require the first and last payments due upon executing the 0.00 Finance Agreement. DOCUMENTATION FEE. A documentation fee equal to$175.00 will be due upon execution of me fnandng $19,992.53 $3,247.65 conbacts. Please include the Sales Agreement number on your purchase order. 50%with order, 50%upon final acceptance. Payments made via credit card will be charged a 3.5%convenience fee on the payment. www.buscomminc.com Page 1 of 2 Terms and Conditions 1. Warranty BusComm Incorporated warrants the equipment against defective parts and workmanship for the period designated on page 1 of the Sales Agreement. Upon notification of a defect,BusComm Incorporated shall have the option to repair or replace the defective part of the equipment,and such repair or replacement shall be Customer's sole and exclusive remedy. All replaced parts shall become the property of BusComm Incorporated. In addition,during the warranty period,BusComm Incorporated shall perform,free of charge,all necessary maintenance to keep the equipment in good working condition and repair,including the furnishings of all necessary labor and materials. BusComm Incorporated furnishes this warranty in lieu of all other warranties:either expressed or implied warranties of merchantability and fitness for a particular purpose. Any and all warranties shall be void as to equipment damaged or rendered unsupportable by negligence of non-BusComm Incorporated personnel,misuse,theft,vandalism,fire,water or other peril,or moving,repair,relocation or alteration of the equipment not authorized by BusComm Incorporated. BusComm Incorporated shall not be liable for any damages,incidental,consequential,or otherwise,or commercial loss from any causes,nor for personal injury or property damage,except as such is caused by negligence of BusComm Incorporated employees. BusComm Incorporated's liability is limited to the repair or replacement of defective parts. 2. General Terms (A)It is in our mutual interest to make installations as efficient as possible. You must provide an installation environment in accordance with the Customer Requirements and Recommendations outlined in your proposal.You should let us know in advance of any unique site problems or if you need assistance preparing your environment so we can provide a quote for additional site preparation work. (B) We do business with you because we can satisfy your needs and understand your ability to meet your obligations to us. If you want to assign your rights or obligations under this agreement,we reserve the right to approve that assignment to make sure that our risks are not being increased. (C)BusComm Incorporated is not liable for incidental or consequential damages for non-performance of any obligation under this agreement. (D)BusComm Incorporated will make every effort to deliver the equipment as soon as possible,but cannot guarantee a specific delivery date. (E)This order becomes a mutually binding agreement upon signature of the purchasing party.Once an order is placed,purchaser has the right to cancel this contract until midnight of the third business day after the day on which the purchaser signs this agreement. 'Third Business Day'shall exclude all intervening Saturdays,Sundays and national and state holidays. Notice of cancellation,if given by mail,is effective when deposited in the mail properly addressed with postage prepaid. No refunds will be given for orders cancelled after the third business day. (F) By signing this agreement, you have created a security agreement and have given BusComm Incorporated a purchase money security interest in the equipment. To protect our right to repossess the equipment if you have not paid for it,we may file a copy of this agreement as a financing statement with the appropriate state authorities and you agree to sign a financial statement, if requested. You are also representing that you are financially solvent and able to pay for this equipment when you are invoiced for it. (G)The sale price does not include any personal property, use taxes or similar taxes imposed by the purchasers home state. You are responsible for paying these. Appropriate sales taxes,if applicable,will be collected. (H)In the unlikely event BusComm Incorporated has to take steps to collect payments due beyond invoicing,we can hold your organization responsible for interest at the maximum lawful rate from the due date of payment,Costs of collection,and reasonable attorney's fees. 3.Guaranteed Maintenance Support Agreement(GMS) BusComm Incorporated shall provide maintenance support to Customer for the items purchased from BusComm Incorporated. Any accessories will not be covered by the GMS Agreement. Accessories include, but are not limited to, headsets, foot pedals, microphones, SpeechMics, and DPM's. BusComm Incorporated shall begin providing support following the warranty period stated on page 1 of the Sales Agreement. BusComm Incorporated's Comprehensive GMS Agreement provides prompt response to all support calls twenty-four(24)hours per day, seven(7)days a week,and three hundred and sixty-five(365)days a year. The Customer is guaranteed priority support and response to reported system issues within thirty(30)minutes of receipt of Customer's support request. Please see the GMS Agreement for complete details. 4. Uncontrollable Circumstances If the performance of any part of this contract by BusComm Incorporated is prevented, hindered,delayed or otherwise made impractical by reason of any flood,riot,fire,strike,explosion,war or any other cause beyond the control of BusComm Incorporated,BusComm Incorporated shall be excused from such performance to the extent that it is prevented,hindered or delayed by such causes. Upon the occurrence of any such events,BusComm Incorporated shall use its reasonable efforts to notify Customer of the nature and extent of any such condition. It is also understood that all delivery and installation dates are approximate, and BusComm Incorporated shall under no circumstances be liable for damages —special, consequential, or otherwise — resulting from delays in delivery,installation or cutover. GMS PURCHASE ORDER NUMBER CUSTOMERS INITIALS FOR GMS PRO RATE GMS it ENTS 21 NOTTIT-1 NEW EXISTING APPROVED BY: PRINT NAME PRINTTITLE X Brie lee nlCL o www.buscomminc.com APPROVEDAS TO RM: Page 2 of 2 City Counselor Verint Audiolog for Public Safety Capture Interactions and Enhance Performance in Mission-critical Environments Today's emergency dispatch facilities, 9-1-1 centers,and other public safety organizations need robust, reliable solutions for recording and — retrieving interactions across a wide range of communications channels. In addition, they need to evaluate call taker and dispatcher performance to provide coaching and training—particularly as new systems, processes and requirements evolve 1 i from NG9-1-1. Verint®Audiolog"is an advanced,digital multimedia recording, `- retrieval,and qua ity assurance solution designed to enhance the performance of emergency response,public safety and control room operations.Audiolog offers superior reliability in mission- critical environments,along with flexible,easy-to-use functional ity that can help agencies,departments and organizations meet the demands of NG9-1-1 by: - - - -- - - - -- -............... • Capturing audio,video,text,screen data,telematics,photos and related data,such as telephone numbers and locations, Key Benefits from a variety of sources. 0 • Live monitoring of PSAP interactions to help ensure adherence to policies and procedures. • Public safety answering points(PSAPs)comply with best practices and government mandates • Reconstructing incident scenarios to understand the chain of events. •Capture and analyze audio,video,text,telematics, • Protecting captured interactions from unauthorized access maps and other data and tampering. •Access information by utilizing data integrations with • Evaluating and enhancing call taker,dispatcher,and manager other core technologies performance at PSAPs. •Share components or complete solutions in multisite • Documenting and reporting results efficiently. or multi-agency environments •Evaluate call taker/dispatcher performance Record and Monitor Traditional,VOIP,and Multiple Media Interactions •Web-enabled solution that is quick to deploy,easy Audiolog provides full-time recording,selective recording, to use and administer,and offers superior security, recording on demand,and dial-in recording across digital and reliability and scalability, analog telephones,trunked and conventional radio systems, telephone lines and trunks,IP phones,short message service ISMS),and PC screens.It can record screens while minimizing network usage and storage requirements and can capture screen changes,including mouse movements and keystrokes,without ..................................................................................................................................................................I....... disrupting call handlers. In addition to recording interactions, Evaluate Interactions for Quality Assurance,Training, Audiolog can tag them with information from radio,ANUALI,CTI, and Compliance ICCS,CAD,SMS,and GIS systems tofacilitate incident To help facilitate compliance with industry standards and reconstruction.'Authorized personnel can monitor multiple government mandates on call handling evaluation,Verint offers channels or calls from their desktops in real time and play back Audiolog Interaction Quality'"an easy-to-use quality assurance contacts in just seconds,helping to quickly confirm details and solution.Audiolog Interaction Quality is a best-of-breed solution review conversations that were difficult to understand.Redaction for measuring,analyzing,documenting and improving the capabilities can enable a beep tone or silence to be inserted into performance of call takers and managers.It's especially helpful for calls to override segments containing sensitive information, training staff on systems and processes arising from NG9-1-1. helping to protect citizen privacy when the recordings are replayed. Audiolog Interaction Quality uses point-and-click templates to simplify the creation of evaluation forms and questions.Managers Benefit from Quick,Secure Storage and Retrieval can play back and score calls easily,with only minimal training.A Insight Center—,Audiolog's powerful,intuitive user interface, unique calibration feature can measure and compare quality makes it easy to reconstruct incidents and scenarios by playing evaluators'scores,showing how they deviate from averages or back multiple interactions simultaneously,all from a single goals to foster more consistent scoring across an organization. workstation.To help secure recordings from unauthorized access, users can assign playback and monitoring rights to each user by Audiolog Interaction Quality also provides comprehensive channel,individual and talkgroup.A playback audit trail can track reporting,making it easy to analyze the performance of call takers unauthorized incidents,alerting to potential abuse.For added and managers.Choose from a variety of standard reports or security,digital fingerprinting shows when a voice or radio customize them to meet specific requirements. Users can also recording has been tampered with,while optional AES-256 view reports on-screen,export them into formats that can be encryption protects voice and radio data. emailed as attachments,print them on demand,or even set up a schedule to deliver reports automatically via email.This can Audiolog can retain large volumes of calls online,as well as reduce administrative burden while fostering information sharing. archive contents to Blu-Ray media,DVD-RAM and network- based storage resources.These flexible storage options offer Benefit from Superior Reliability and Performance ongoing access to interactions and data,enabling users to review Audiolog is built on Verint's state-of-the-art recorder technology actions and assess performance over time. and reflects 20 years of continuous research and development. Users have access to the platform through a browser-based interface that is simple,powerful and intuitive.This helps free organizations from the cost and complexity associated with proprietary systems and can dramatically reduce the cost of hardware,system administration and support. 'Some functionality may require custom integration. .......................................................................................................................................................................... Verint.Powering Actionable Intelligence0o Verint"Systems Inc(NASDAQ:VRNT)is a global leader in Actionable Intelligence*solutions for customer engagement optimization,security intelligence.and fraud risk and compliance. Today,more than 10.000 organizations In over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place.Learn more at www.verintdom Americas Eu rope,Middle East&Africa Asia Pacific W info@verint.com W marketing.emea@verint.com m a r k e I i n g.a p a e m v e r i n t.c o m +(852) 2N7 5678 1-800-4VERINT ` +44(0)1932839500 .............................................................................................................................................................I............ Overintcom twittec<om/verint 1 facebook.com/verint % btog.verint.com Unauthorized use.duplication,or modification of Nis document in whole or in part without the written Consent of Verint Systems Inc.is strictly prohibited.By providing this document,Verint Systems la.is not making any representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without notice.Poatures listed In this dommeat are subject to Change.Not all functionality is rvailable in allconfigurations.Please contact Verint for current productfealureaand specifications All markamferenced heminwith the OorTM symbol are registered trademarks or trademarks of Verint Systems Inc or its subsidiaries.Al rights reserved.All other marks are trademarks of their respective owners.0 2014Verint Systems Inc.All Rights Reserved Worldwide. 01]015