HomeMy Public PortalAboutTOL PR 2013-05-15 Daily Water Usage Online
Town of Leesburg
News Release
For Immediate Release
Leesburg Utilities Customers Can Now View Daily Water
Usage Online
Leesburg, VA (May 15, 2013) – The Leesburg Department of Utilities recently launched a new
online service that allows customers to view and monitor their daily water usage. The new
service is part of the Town’s Customer Self-Service Portal
(www.leesburgva.gov/customerportal) implemented earlier this year.
New customers to the portal must first register by creating a User ID and password. After
registering, customers can link to their utility account, using the account number and customer
ID printed on their water bill. Once linked, customers will have 24/7 access to their account
information. Existing customer portal users may use this feature without any additional
registration. Water usage can be viewed by day, week, month or year. There is a 48-hour delay
in the availability of water usage data, and data is available for the past three years. Displayed
in a simple bar graph format, usage data can help customers visualize their usage and
determine which water conservation strategies work best.
“The online water usage data is one more way that we are improving our customer service
through technology,” said Amy Wyks, Leesburg’s Director of Utilities. “Previously customers
had to contact Town staff to monitor their water usage after receiving a quarterly bill. Now,
they have the ability to manage and monitor their daily water usage at their convenience.”
Contact:
Amy Wyks, P.E.
Director of Utilities
awyks@leesburgva.gov
703-737-7119
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