HomeMy Public PortalAbout2017-11-15 packet
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Board of Directors
Wednesday, November 15, 2017 at 12:15 p.m.
Meeting Location: Boone/Bancroft Room # 200, John G. Christy Municipal Building
320 E. McCarty, Jefferson City, MO 65101 - Enter through Main Lobby
Tentative Agenda
1. Call to order, roll call, and determination of a quorum
2. Public comment
3. Adoption of the agenda as printed or amended
4. Approval of the minutes from the meeting of September 20, 2017
5. Communication Received
6. Old Business
A. System-Wide Transit Assessment – Final Report
Action Requested: Staff recommends a motion to accept the JEFFTRAN System-Wide Assessment as
complete.
Staff Report: Staff will give a presentation on the contents of the Final Report. The report is available on
the CAMPO website at www.jeffersoncitymo.gov/campo.
7. New Business
A. Coordinated Public Transit – Human Services Transportation Plan Update
Action Requested: Staff recommends the Board of Directors open a 25 day public comment period.
Staff Report: Refer to staff memo on changes to the Coordinated Public Transit–Human Services
Transportation Plan.
8. Other Business
A. Status of current work tasks
B. Election of Officers
C. Adopt 2018 Meeting Schedule
9. Next Meeting Date – Wednesday, December 20, 2017 at 12:15 p.m. in the Boone/Bancroft Room #200
10. Adjournment
Please join us for the MPO Listening Session immediately following the Board of Directors Meeting.
NOTES
Sandwiches will be provided from Firehouse Subs.
Capital Area Metropolitan
Planning Organization
Room 120 320 E. McCarty, Jefferson City, MO 65101 Phone 573.634.6410 Fax 573.634.6457
MINUTES
Board of Directors
CAPITAL AREA M ETROPOLITAN PLANNING ORGANIZATION
September 20, 2017
12:15 p.m.
BOARD MEMBERS PRESENT
Roger Fischer, Callaway County
Jeff Hoelscher, Chairman, Cole County
Amy Burec, Designee for Rick Hess, Holts Summit
Ron Fitzwater, Jefferson City
Ken Hussey, Jefferson City
Gerry Stegeman, Designee for Mark Mehmert, Jefferson City
Matt Morasch, Jefferson City
Sonny Sanders, Jefferson City
Erin Wiseman, Jefferson City
Doug Reece, St. Martins, Small Cities Representative
David Silvester, MoDOT
BOARD MEMBERS ABSENT
Larry Benz, P.E., Cole County
Larry Henry, Jefferson City
EX-OFFICIO MEMBERS PRESENT (Non-Voting)
Marty Wilson, Callaway County Economic Development Representative
EX-OFFICIO MEMBERS PRESENT (Non-Voting)
Michael Henderson, MoDOT
Enos Han, FHWA
CAMPO STAFF PRESENT (Non-Voting)
Eric Barron, Planning Manager
Alex Rotenberry, Transportation Planner
Katrina Williams, Transportation Planner
Anne Stratman, Administrative Assistant
1. Call to order, roll call, and determination of a quorum.
Chairman Hoelscher called the meeting to order at 12:15 p.m. and asked Ms. Stratman to call
roll. A quorum was present with 11 of 13 members or their designee present.
2. Public Comment
No comments were received.
3. Adoption of the agenda as printed or amended
Mr. Hussey moved and Ms. Wiseman seconded to adopt the agenda as amended. The motion
passed unanimously.
4. Approval of the minutes from the meeting of August 16, 2017
Mr. Hussey moved and Ms. Wiseman seconded to approve the minutes from the Regular
Meeting of August 16, 2017, 2017 as printed. The motion passed unanimously.
5. Communications Received
• MoDOT Long Range Transportation Plan Survey
Minutes/Capital Area Metropolitan Planning Organization Board of Directors
September 20, 2017 Page 2
6. New Business
A. Administrative Modification to the FY2018 Unified Planning Work Program
Ms. Williams explained that CAMPO staff recommends an administrative modification to the
FY2018 Unified Planning Work Program (UPWP) to accommodate a roll-over of unspent
Surface Transportation Program (STP) funds from FY2017. She stated that a portion of STP
funds, estimated at $7,167 used for staff time, and another portion of STP funds, estimated at
$30,000, designated for consulting services has been incorporated into the FY2018 UPWP
budget. Ms. Williams explained that this administrative modification will increase the UPWP
budget by $30,000, reflective of the consulting services funds. She stated that this
administrative modification will increase the City of Jefferson local match from $56,731 to
$61,231 and the Cole County local match from $18,910 to $20,410. Ms. Williams stated that
this administrative modification will not impact the Consolidated Planning Grant Agreement
between the City of Jefferson and the Missouri Highway and Transportation Commission.
Mr. Hussey moved and Ms. Wiseman seconded to initiate the seven day public comment
period. The motion passed unanimously.
B. JEFFTRAN System-Wide Transit Assessment
Ms. Williams explained that the JEFFTRAN System-Wide Assessment began in March. She
stated that several stakeholder meetings, staff interviews, ride counts, public meeting and survey
was conducted. Ms. Williams discussed the following findings of the Draft Existing Conditions
Report: (1) ridership numbers; (2) peer system review; (3) strength, weakness, opportunity and
threat analysis; and (4) public survey. Ms. Williams explained that a public meeting is scheduled for
October 17, 2017. She stated that the final assessment is expected in late October 2017.
7. Approval of the minutes from the Closed Session on August 16, 2017
Mr. Hussey moved and Mr. Sanders seconded to approve the August 16, 2017 Closed Session
minutes. The motion passed with the following roll call votes:
Aye: Fitzwater, Hoelscher, Hussey, Morasch, Reese, Sanders, Wiseman
8. Other Business
A. Status of current work tasks
• Visioning and Travel Demand Model update
• MTP update is ongoing
• Bicycle Friendly Community Application
• Coordinated Public Transit-Human Services Transportation Plan
Mr. Han explained that Federal Highway Administration staff will be conducting statewide MPO
listening sessions for MPO Boards and staff to garner feedback from any issues or concerns. He
stated that he would like to schedule a listening session for CAMPO at their November Board
meeting.
9. Next Meeting Date – Wednesday, October 18, 2017 at 12:15 p.m. in the Boone/Bancroft Room
#200
10. Adjournment
Mr. Hussey moved and Ms. Wiseman seconded to adjourn the meeting at 12:52 p.m. The motion
passed unanimously.
Respectfully Submitted,
Anne Stratman, Administrative Assistant
Individuals should contact the ADA Coordinator at (573) 634-6570
to request accommodations or alternative formats as required under the Americans with Disabilities Act. Please
allow three business days to process the request.
Capital Area Metropolitan
Planning Organization
Room 120, 320 E. McCarty St., Jefferson City, MO 65101 Phone: 573.634.6410 Fax: 573.634.6457
Memorandum
TO: CAMPO Board of Directors
FROM: Katrina Williams, Transportation Planner
DATE: November 8, 2017
SUBJECT: JEFFTRAN System-Wide Assessment
The JEFFTRAN System-Wide Assessment has concluded as of October 31, 2017. Conducted by
the Lochmueller Group, the assessment began in March 2017. Several stakeholder meetings
were held in March and a survey was deployed in June and July. The survey process included
a large amount of public outreach by CAMPO staff. A final public meeting was held on
October 17.
The Lochmueller Group conducted a Comprehensive Operations Analysis (COA) of
JEFFTRAN. The COA is a wide-ranging review of the routes, schedules, operations, facilities,
and policies of the JEFFTRAN transit system. As part of the COA, Lochmueller produced two
main deliverables; the Existing Conditions Report and the Final Report. The Existing Conditions
Report provides baseline data and analyses of JEFFTRAN’s existing routes and services and is
the basis for the recommendations made in the Final Report. The Final Report presents the key
findings of the Existing Conditions Report, summarizes public input, provides financial forecasts
for the recommendations, and lays out recommendations for improvement. There are five
categories of recommendations:
• Expanded service hours weekday evenings and Saturday
• Route modifications to better serve existing riders
• Strategies to attract choice riders
• Handi-Wheels service economies
• Recommended fare increase and fare increase policy
The completed Existing Conditions Report and Final Report is available to view on the CAMPO
website at www.jeffersoncitymo.gov/campo.
Form of motion
Motion to accept the JEFFTRAN System-Wide Assessment as complete.
If you have questions or comments, please contact Katrina Williams at 573-634-6536 or by email
at kawilliams@jeffcitymo.org.
Agenda Item 6A
Individuals should contact the ADA Coordinator at (573) 634-6570
to request accommodations or alternative formats as required under the Americans with Disabilities Act. Please
allow three business days to process the request.
Capital Area Metropolitan
Planning Organization
Room 120, 320 E. McCarty St., Jefferson City, MO 65101 Phone: 573.634.6410 Fax: 573.634.6457
Memorandum
TO: CAMPO Board of Directors
FROM: Alex Rotenberry, Planner
DATE: November 8, 2017
SUBJECT: Coordinated Public Transit – Human Services Transportation Plan
Federal transit law, as amended by Moving Ahead for Progress in the 21st Century Act (MAP-21), and
continued in the Fixing America's Surface Transportation Act (FAST Act), requires that projects selected for
funding under the Section 5310 program be “included in a locally developed, coordinated public transit-
human services transportation plan” and that the plan be “developed and approved through a process that
included participation by seniors, individuals with disabilities, representatives of public, private, and
nonprofit transportation and human services providers and other members of the public.”
The coordinated plan is made up of four parts:
• An assessment of available services that identifies current transportation providers (public, private,
and nonprofit);
• An assessment of transportation needs for individuals with disabilities and seniors. This assessment
can be based on the experiences and perceptions of the planning partners or on more sophisticated
data collection efforts, and gaps in service;
• Strategies, activities, and/or projects to address the identified gaps between current services and
needs, as well as opportunities to achieve efficiencies in service delivery; and
• Priorities for implementation based on resources (from multiple program sources), time, and
feasibility for implementing specific strategies and/or activities identified.
In 2012, the CAMPO Board of Directors officially adopted an updated Coordinated Public Transit – Human
Services Transportation Plan. This update expanded the plan with new sections discussing what resulted
from the 2012 plan and a community profile. For the 2017 update, CAMPO staff sent surveys to over 100
human service and public transportation agencies and met with stakeholders on August 22 and September 12,
to help fulfill the first three parts of the four listed above. A public meeting was held on October 24 to
prioritize the strategies identified by stakeholders, through a physical and online survey. Presented below
are the prioritized strategies:
1. Promote and secure funding for expansion of services and programs.
2. Develop partnerships with public and private stakeholders to improve access and use of transit.
3. Support development of public and private incentives to increase transit use.
4. Support integration of new technologies that will improve transit use and accessibility.
5. Continue to support coordination among transportation providers, human service agencies, and
other local stakeholder.
Agenda Item 7A
CAMPO Board of Directors Page 2
November 15, 2017
6. Continue to support educating the public, elected officials, local stakeholders, and service agencies
about types of service available. This could be done through the following mechanisms:
o creation of a coordination staff position, directory, or website.
o marketing campaign
o brochures
o press releases and/or public service announcements
7. Develop and maintain a directory of human service agencies and transportation providers, which
will include federal, state, and local government contacts, that incorporates transportation into their
activities. This list will include services, transportation capabilities, and resources.
8. Support development of a transit focus group to support growth of transit use.
Attached to this memorandum is the 2017 Draft Coordinated Public Transit–Human Services Transportation
Plan with the aforementioned strategy prioritization.
Staff recommends the Board of Directors open a 25 day public comment period.
If you have questions or require additional information, please contact Alex Rotenberry at 573-634-6525 or by
email at arotenberry@jeffcitymo.org.
Form of Motion
Motion to open a 25 day public comment period for the Draft 2017 Coordinated Public Transit-Human
Services Transportation Plan.
Agenda Item 7A
-Capital Area Metropolitan Planning Organization-
Coordinated Public Transit-Human
Services Transportation Plan
Adopted XXXXXX
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
i
The preparation of this report was financed in part by the U.S. Department of Transportation, Federal Highway
Administration, and Federal Transit Administration in cooperation with the Missouri Department of Transportation. The
opinions, findings, and conclusions expressed in this report are not necessarily those of the Federal Highway
Administration, Federal Transit Administration, or the Missouri Highway and Transportation Department.
CAMPO Administration is provided by the City of Jefferson
Department of Planning and Protective Services
Room 120 John G. Christy Municipal Building 320 East McCarty
Jefferson City, Missouri
Telephone 573-634-6410, Fax 573-634-6457
http://www.jeffersoncitymo.gov/campo
Plan Produced by: Alex Rotenberry, AICP and Katrina Williams, GISP
CAMPO Staff
Sonny Sanders, AICP – Director, Planning & Protective Services
Eric Barron, AICP – Planning Manager
Katrina Williams, GISP – Transportation Planner
Alex Rotenberry, AICP – Transportation Planner
Anne Stratman – Administrative Assistant
Capital Area Metropolitan Planning Organization
Board of Directors
Chairman – Jeff Hoelscher, Eastern District Commissioner, Cole County
Vice-Chairman – Larry Henry, City Council Member, City of Jefferson
City of Jefferson
Ron Fitzwater, City Council Member
Ken Hussey, City Council Member
Erin Wiseman, City Council Member
Matt Morasch, PE, Director, Public Works
Mark Mehmert, Director, Transit Division
Sonny Sanders, AICP, Director, Planning &
Protective Services
Cole County
Larry Benz, PE, Director, Public Works
Doug Reece, City Administrator, St. Martins
Callaway County
Roger Fischer, Western District Commissioner
Holts Summit
Rick Hess, City Administrator
Missouri Department of Transportation
David Silvester, PE, District Engineer
Ex-Officio Members
Randall Allen, Jefferson City Area Chamber of
Commerce
Cathy Brown, Office of Administration, Facilities
Management, Design and Construction
Marty Wilson, Callaway County Economic
Development
Enos Han, Federal Highway Administration,
Missouri Division
Michael Henderson, AICP, Missouri Department
of Transportation, Transportation Planning
Dion Knipp, Missouri Department of
Transportation, Transit Section
Jeremiah Shuler, Federal Transit Administration,
Region VII
Technical Committee
Chairman – Sonny Sanders, AICP, Director, Planning & Protective Services, City of Jefferson
Vice-Chairman – David Bange, PE, City Engineer, Dept. of Public Works, City of Jefferson
City of Jefferson
Todd Spalding, Director, Parks, Recreation &
Forestry
Matt Morasch, PE, Director of Public Works
Mark Mehmert, Director, Transit Division
Eric Barron, AICP, Planning Manager
Britt Smith, PE, Operations & Maintenance
Cole County
Larry Benz, PE, Director of Public Works
Eric Landwehr, PE, County Engineer
Callaway County
Paul Winkelmann, PE, County Highway
Administrator
Small City Representative - Callaway
Mark Tate, Streets Department, Holts Summit
Small City Representative - Cole
Paul Stonner/Brian Schrimpf, Wardsville
Missouri Department of Transportation
Steve Engelbrecht, PE, District Planning Manager
Michael Henderson, AICP, Transportation
Planning Specialist
Bob Lynch, PE, Area Engineer
Private Transportation Interest
Joe Scheppers, N.H. Scheppers Distributing
Company.
Pedestrian or Biking Interest
Cary Maloney
Ex-Officio Members:
Jeremiah Shuler, Federal Transit Administration,
Region VII
Enos Han, Federal Highway Administration:
Missouri Division
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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Resolution goes here
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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Table of Contents
Introduction ...................................................................................................................................................................... 1
Goals ............................................................................................................................................................................. 1
Analysis of Special Needs Populations......................................................................................................................... 2
Identification of Existing Transportation Services ...................................................................................................... 6
Agencies Providing Public Transportation Services .............................................................................................. 7
Human Service Agencies Survey Results ..................................................................................................................... 8
Identified Unmet Transportation Needs, Gaps, and Overlaps ................................................................................ 9
Needs/Gaps in Service ............................................................................................................................................. 10
Overlaps in Service ................................................................................................................................................... 10
Agency Comments and Concerns .......................................................................................................................... 10
Strategies: Identification and Prioritization ............................................................................................................... 12
Recommendations for Continued Coordination ....................................................................................................... 12
Public Outreach/Public Participation .......................................................................................................................... 13
Appendix 1: Survey Results ......................................................................................................................................... 14
1a: Survey Respondents ........................................................................................................................................... 14
1b: Survey Results ..................................................................................................................................................... 15
Appendix 2: Abbreviations and Acronyms Used ..................................................................................................... 19
Appendix 3: Definitions ................................................................................................................................................ 20
Appendix 4: Affected Programs .................................................................................................................................. 22
Section 5310 ............................................................................................................................................................... 22
Appendix 5: Federal Funding Programs Available from MODOT ........................................................................ 24
Appendix 6: Inventory of Agencies With Vehicles ................................................................................................... 26
Appendix 7: Inventory of Agencies Using Contracts ............................................................................................... 27
Appendix 8: Inventory of Agencies Providing Contracted Transportation .......................................................... 28
Appendix 9: Public Meeting Survey Comments ....................................................................................................... 29
Appendix 10: JEFFTRAN System-Wide Assessment Survey Results .................................................................... 30
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
1
Introduction
The Coordinated Public Transit-Human Services Transportation Plan (Coordinated Plan) is a locally
developed transportation plan. In accordance with Fixing America’s Surface Transportation Act (FAST Act),
the coordinated plan must be in place for agencies to apply for Federal Transit Administration (FTA) Section
5310 funding.
Projects selected for funding under the 5310 Program for Elderly Individuals and Individuals with
Disabilities must be ‘‘derived from a locally developed Coordinated Public Transit human Services
Transportation Plan’’ and that the plan be ‘‘developed through a process that includes representatives of
public, private, and nonprofit transportation and human services providers and participation by the public.’’
The Coordinated Plan was developed through a combination of meetings, surveys, written
recommendations, and discussions with human services agencies that have an interest in transportation, the
clients and users of the transportation services, and with transportation providers and agencies such as the
CAMPO, the Mid-Missouri Regional Planning Commission, the State, and Federal transportation agencies.
Goals
The goal of the Capital Area Metropolitan Planning Organization (CAMPO) Coordinated Plan is to
enhance transportation services through the coordination of existing and future services. In order to achieve
this goal, this plan provides for the following:
1. An assessment of available services that identifies current providers (public, private and nonprofit);
Inventory and evaluate existing transportation services;
2. An assessment of transportation needs for individuals with disabilities, older adults, and people
with low incomes and identification of unmet needs;
3. Strategies and/or activities to address the identified gaps and achieve efficiencies in service delivery,
and;
4. Prioritized implementation strategies that take into account resources, time, and feasibility.
Progress since 2012
The 2012 Coordinated Plan identified the following needs and gaps in service:
1. Additional funds for capital investment and transportation service operation
2. Coordinated programs of transportation providers, employers, and human service agencies
3. Transportation service options in the evening and on the weekend for work, personal, recreational,
and program related transportation
4. Public transportation coverage outside City of Jefferson limits.
5. Concern for overlapping services and a desire to reduce redundancy and increase efficiency.
6. Desire for increased coordination and communication between transportation providers, human
service agencies, and employers; the need for transportation outside of traditional hours provided
by existing transportation providers; the lack of funding for specialized vehicles; and coverage issues
for rural residents.
Three strategies were proposed and prioritized by staff, with the assistance of key stakeholders from the
public transportation and human services agencies. They are as follows:
1. Improve the understanding or “awareness” of what the transportation service providers do for their
clients by health and human service agencies, clients and the public. The idea could be an
Educational Marketing concept that would include who the agencies are and what their services
entail to give a more detailed summary of transportation options available.
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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2. Develop better coordination among transportation providers through a mobility management
concept to optimize all transportation resources in a community to improve specialized
transportation for the elderly, disabled, low-income and others through a range of activities.
3. Develop and maintain a directory of human service agencies and transportation providers, which
will include federal, state, and local Government contacts, that incorporates transportation into their
activities. Include services, transportation capabilities and resources.
In 2015, the Mid-Missouri Regional Planning Commission and Central Missouri Community Action,
working with funding assistance from the Missouri Developmental Disabilities Council, hired a mobility
manager for the Mid-Missouri region (which includes the entire CAMPO region). This position works to
serve the three strategies above. A companion website, www.morides.org, was also created to provide
information for the public and human service agencies.
As of October 1, funding was not renewed for the mobility manager position serving central part of
Missouri, including the CAMPO region, though the website remains available.
Analysis of Special Needs Populations
The Coordinated Plan is designed to address the transportation needs of elderly, low-income, and
disabled residents of the CAMPO region. While the general public also uses public transportation, the
aforementioned demographics are those most impacted by access to transportation services. Without
transportation services, these groups may have limited access to many basic amenities and services. This
section includes analysis of low-income, elderly, and disabled populations in the CAMPO region.
Each map or table is appropriately labeled with the source of the data, with all tables being derived
from 2010 U.S. Decennial Census data, while the maps use data from the 2014 5-year American Community
Survey (ACS). ACS 1-, 3-, and 5-year estimates are period estimates, meaning they represent the
characteristics of the population and housing over a specific data collection period. Data sets are combined
to produce 12 months, 36 months or 60 months of data (referred to as 1-year, 3-year and 5-year data.) The
population of a city or county determines whether the ACS will collect data for a 1-, 3-, or 5-year estimate.
Most of the CAMPO region falls into the 5-year estimate category. For consistency, the 2010-2014 ACS was
used to illustrate and analyze the demographics in this section.
Figure 1 shows the populations for municipalities and unincorporated areas within the CAMPO
planning area. In 2013, the CAMPO Board of Directors changed the boundaries of the MPO. New
jurisdictions added to the Metropolitan Planning Area now include Wardsville and Taos, while large swaths
of Callaway County were removed. The Village of Lake Mykee was also added, but in 2017 it went through
a de-annexation process and merged with Holts Summit. Figure 2 demonstrates the population density
within the CAMPO region, showing the most densely populated parts of the planning area being found in
the older sections of Jefferson City and diffusing outward. Figure 3 shows the racial and ethnic make-up of
the CAMPO planning area.
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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FIGURE 1 - CAMPO POPULATION BY JURISDICTION
Total
Population
Metropolitan Planning
Area Population
Persons Percent
City of Jefferson (Cole County) 43,057 43,057 59.80%
St. Martins 1,140 1,140 1.58%
Taos 878 878 1.22%
Wardsville 1,506 1,506 2.09%
Unincorporated Cole County 18,507 25.71%
City of Jefferson (Callaway County) 22 22 0.03%
Holts Summit 3,597 3,597 4.99%
Unincorporated Callaway County 3,290 4.57%
Totals 71,997 100.00%
Source: U.S. Census Bureau - 2010 Decennial Census
FIGURE 2 – POPULATION PER SQUARE MILE
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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FIGURE 3 – CAMPO RACIAL AND ETHNIC MAKEUP BY JURISDICTION
Total
One Race
Two or
More
Races
Hispanic White
Black or
African
American
American
Indian
and
Alaska
Native
Asian
Native
Hawaiian
and Other
Pacific
Islander
Some
Other
Callaway County 44,332 40,778 2,032 217 245 17 201 842 707
Cole County 75,990 64,137 8,512 242 966 46 667 1,420 1,795
City of Jefferson 43,079 33,581 7,263 141 755 25 333 959 1,176
City of Holts Summit 3,597 3,330 130 10 18 2 33 74 73
City of St. Martins 1,140 1,087 13 3 8 0 11 18 14
City of Taos 878 867 0 4 2 0 0 5 9
City of Wardsville 1,506 1,471 9 5 4 5 0 12 7
CAMPO MPA 71,997 60,022 8,613 240 957 46 685 1,426 1,855
Source: U.S. Census Bureau - 2010 Decennial Census
Figure 4 shows the distribution of minority populations within the CAMPO planning area. The core,
and historically oldest, sections of Jefferson City has the highest density of minorities. There are some higher
concentrations of minorities that can be found in parts of unincorporated Cole County as well.
FIGURE 4 – PERCENT OF MINORITY POPULATIONS BY CENSUS BLOCK GROUP
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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Low-income or poverty is determined by the federal poverty guidelines and are represented by
individuals living below 185% of the poverty line, which are generated annually based on family size and
composition. Low-income individuals and families may be more likely to seek public transportation or other
transportation alternatives to automobiles. Figure 5 depicts the percent of low-income populations within
the CAMPO planning area.
The inner core of Jefferson City has block groups with significantly higher percentages, 25% to 65%, of
persons living below the poverty line than in the outlying area.
FIGURE 5 - PERCENT OF LOW-INCOME (POVERTY) POPULATIONS BY CENSUS BLOCK GROUP
Figure 6 shows the distribution of the elderly population within the CAMPO planning area.
As the “Baby Boomer” generation (individuals born in the United States between mid-1946 and mid-
1964) continues to reach retirement age, municipalities across the country will be faced with the
transportation needs of an increasingly aging population. The western portion of the planning area and
much of the surrounding rural area has higher percentages of elderly individuals.
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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FIGURE 6 – PERCENT OF ELDERLY (65 YEARS AND OLDER) POPULATION BY CENSUS BLOCK GROUP
Identification of Existing Transportation Services
Contact lists, based on the 2012 update of this plan (made from a list of tax-exempt organizations, a list
of social service agencies, internet searches, and phone book searches), were compiled totaling over 100
agencies. Staff then updated the lists and looked for additional human service and transportation agencies
operating in the CAMPO region. These agencies were identified to participate in the initial survey. The
survey asked about clients served, vehicles owned (if any), and needs for both clients and the agency itself.
One hundred and nine surveys were sent via postal and several agencies were contacted by phone or email
to update their information. Twenty four agencies responded providing almost a 22% return rate.
Twelve private not-for-profit agencies, three state and federal agencies, four public agencies, and five
private for-profit agencies responded to the survey. Nearly 96% of the agencies self-identified as specifically
serving the elderly, disabled or low-income populations. Of the 24 agencies:
• 9 have their own vehicles, five of which have specially equipped vehicles;
• 3 agencies provide reimbursements, vouchers or gas cards to their clients and six agencies buy
third party transportation services;
• Coordinating volunteers is a part of one agencies’ transportation operations, providing contract
transportation services for other agencies is a part of 3 agencies’ transport processes,
Coordinated Public Transit-Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
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• 5 agencies provide transportation services in other ways and;
• 3 offered none of the above.
In addition to the survey sent to human service agencies and public transportation providers, CAMPO
staff worked with a consultant conducting a system-wide assessment of JEFFTRAN, the public transit
agency serving Jefferson City. As a part of that assessment, there was a separate survey given not only to
transit riders, but to the general population of the CAMPO region. The results in their entirety may be found
in Appendix 9. Question 5 asked about the expansion of service for JEFFTRAN. Nearly 57% of respondents
favored adding Saturday service, around 34% wanted to add weekday evening service, and the remainder
wanted faster service (less wait time). Survey respondents living outside the city limits (JEFFTAN is limited
to service inside the city limits), indicated that they would use a service if it was made available to them in
their own community. Slightly over 50% of the survey respondents would consider using such a service and
nearly 50% said they would take advantage of such a service one-to-two times a week, mostly during rush
hour (or sometimes referred to as peak hour) times.
Agencies Providing Public Transportation Services
There are three agencies that provide public transportation services within the CAMPO region. These
agencies contract and coordinate with many human services organizations to best meet the transportation
needs in their respective areas. All agree that funding constraints impede further expansion of services.
However, most organizations and agencies polled are open to coordinated efforts between agencies.
JEFFTRAN
JEFFTRAN is the City of Jefferson’s public transit provider serving the general public inside the city
limits. The system consists of a nine-bus (peak hour) fixed route transit system as well as Handiwheels, a
curb to curb service for eligible individuals with disabilities. All JEFFTRAN services run Monday through
Friday from 6:45am to 5:45pm. JEFFTRAN is a Division within the Department of Public Works, and the
City Council is its governing body. Funding to operate JEFFTRAN comes from the City of Jefferson, Federal
Transit Administration Section 5307 (Urbanized Area Formula Funding program) funding, passenger
fares/ridership fees, and Missouri Department of Transportation (MODOT).
There are six fixed routes and three “tripper” routes. These routes provide transportation for roughly
300,000 passengers per year. 73% of respondents to a 2017 JEFFTRAN needs assessment indicated they work
30 hours or more a week. Fixed route rides cost $1.00 and students can buy a 20-ride bus pass for $18.
Children 5 and under ride for free with an adult, and there is no charge for transfers. People over 60 and/or
those who have Medicare cards are eligible for a half-price fare pass.
Handiwheels regularly operates up to eight accessible cutaway vans, and provides as many as 250
riders each day with curb to curb service. Individuals with disabilities that cannot travel fixed routes are
potentially eligible for Handiwheels. Applications are available at City Hall, at JEFFTRAN’s administrative
offices, or by request via US Mail. The cost to ride Handiwheels is $2 per ride and Medicare passes are
honored. Drivers provide assistance to clients getting into and out of the vehicle as well as securing
wheelchairs. Ridership fees and contracts with Missouri Department of Social Services and Cole County
Residential Services provide some funds for Handiwheels operation. Fares and ridership fees make up 22%
of the operational budget. Capital funds come from a variety of Federal Transit Administration (FTA)
programs. Local funds are required to match these federal programs, and usually comes from the City’s
Capital Improvement Program (CIP) sales tax.
JEFFTRAN transports clients on behalf of many different human service agencies. Among these
agencies are Cole County Special Services, (CCSS), Department of Mental Health, (DMH), Department of
Social Services, (DSS), Easter Seals, Job Point, New Horizons, and Vocational Rehabilitation (VR). Agencies
like Central Missouri Community Action (CMCA), Common Ground Community Center, the Samaritan
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Center, Salvation Army and Jefferson City Nursing & Rehabilitation Center serve clients who regularly use
JEFFTRAN.
In a 2016 survey of transit riders, 95% of respondents rated JEFFTRAN’s service as “good” or better. To
view JEFFTRAN bus schedules and route maps, please visit to www.jefftran.org.
OATS
OATS is a private not-for profit transportation provider for the general public that serves 87 counties in
the state of Missouri including within the CAMPO planning area. OATS provides transportation regardless
of age, disability, or income. Riders use OATS for essential shopping, nutrition, personal business,
recreation, employment, and medical purposes. Using four vehicles in Cole and Callaway Counties, OATS
provided 4,325 trips in FY 2016. To view OATS bus schedules go to www.oatstransit.org.
OATS is funded through FTA grants, Medicaid, Missouri Elderly and Handicapped Transportation
Assistance Program, (MEHTAP), county government, city governments, Department of Mental Health,
service contracts and rider fares. Fares are $5 round trip in city limits, $7 round trip in the county, and $9
round trip to adjacent counties.
SERVETRAN/SERVE, Inc.
SERVETRAN – SERVE, Inc. is a private not-for-profit agency that provides transportation in Callaway
County to qualified elderly, disabled, low-income, and youth Monday through Friday. The fleet of nine
vehicles includes nine wheelchair-equipped buses and two 17 passenger van equipped with mobile radios.
SERVETRAN provides door to door transportation to dialysis, medical appointments, physical therapy,
errands, beauty shops, work, and shopping. SERVETRAN also refers clients to OATS and has a Non-
Emergency Medical Transportation contract to work with taxi cab companies for out of county trips. On
average, SERVETRAN provides 3,000 one-way trips a month and 22,000 miles per month.
SERVETRAN has an annual operating budget of over $400,000 and its funding sources come from State,
Federal and local agencies. Many of the trips SERVETRAN provides are paid for by contracts, grants, and
private pay fees, donations, etc. Their office staff will work with individuals to ascertain eligibility and or
make the proper referrals to the funding sources they already have in place. SERVETRAN also receives
operating assistance funding through FTA Section 5311 (Formula Grants for Rural Areas) that is
administered by MODOT. Their basic service area includes: Fulton, a 30 mile radius into adjacent Audrain,
Boone, and Cole counties, and can travel farther for necessary medical appointments through Non-
Emergency Medical Transportation (NEMT). Individuals who are not eligible for or not enrolled in any of
these funding programs are eligible for transportation services pending the assessment by office staff of
being able to pay the nominal fee. The fare for ambulatory persons residing in Fulton and traveling within
the city limits is $1.50 round trip. Fares for travel within Callaway County are $10 round trip. For
ambulatory persons residing in town and traveling to Columbia, Jefferson City, or Mexico the fee is $20
round trip and must be scheduled ahead of time.
To view SERVE bus schedules and to make schedule a ride, please go to
https://serveinc.net/programs/transportation/.
Human Service Agencies Survey Results
According to survey responses, the following agencies provide transportation related services through
four different categories. Due to program and funding restrictions, these agencies provide services only for
their specific client base. Figure 7 shows the services survey respondents offer to their clients.
FIGURE 7 – Services Agencies Provide to Clients
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Identified Unmet Transportation Needs, Gaps, and Overlaps
The surveys provided initial insight into the transportation needs from an agency perspective. Two
stakeholder coordination meetings were held, one on August 22, 2017 and one on September 12, to further
develop a list of identified needs. Seven people attended the first meeting representing seven agencies. The
purpose of the meeting was for agencies to meet each other and become familiar with what a coordinated
plan is, elaborate on their needs, and develop strategies to address those needs. During the discussions,
agency representatives were encouraged to share who their agency serves, how their agency provides
transportation services, and describe the transportation needs of their clients.
State Participating
Agency
Reimburse
/ Gas
Cards
Coordinate
Volunteers/
Referrals
Purchase
Third Party
Services
Owns
Vehicle Other Client Base
Department of Social
Services: Children’s
Division
Elderly, disabled, low-income, youth, parolee
Rehabilitation Services
To the Blind Disabled
Missouri
Developmental
Disabilities Council
Disabled
Assisted Transportation Elderly, Disabled
Churchill Terrace Elderly
Maplewood, Inc.Disabled, Low-Income
Show-Me Medical
Transportation LLC All
American Cancer
Society Cancer patients
Angel Flight Central,
Inc.Elderly, Disabled, Low Income
Bridgeway RCF, Inc.Elderly, Disabled, Veterans
Central Missouri Area
Agency on Aging – Cole
& Callaway Counties
Elderly
Fulton Presbyterian
Manor Elderly, Disabled, Low Income,
Heisinger & St. Joseph
Bluffs Disabled
Jefferson City Day Care
Centers Disabled, Low Income
Missouri Valley Big
Brothers Big Sisters Youth
New Horizons Elderly, disabled
Salvation Army Center
of Hope Disabled, Low Income
Client Base
Elderly, disabled
Disabled
Participating Agency Function
Missouri Dept. of Health & Senior Services Oversee service mandates
Missouri Planning Council for DD Funding
Participating state human service agencies and divisions providing transportation related services for their clients:
Participating private for-profit agencies providing transportation services:
Participating private not-for-profit agencies providing transportation related services for their clients:
Participating agencies providing administrative functions relating to transportation for their respective human services agencies:
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At the first stakeholder meeting, staff presented attendees with the assessment of transportation
needs/gaps in service, overlaps in service, and the strategies developed in 2012.
September 12 Stakeholder Committee Meeting (Photo courtesy of CAMPO staff)
Needs/Gaps in Service
The following unmet transportation needs and gaps in service were identified in 2012 and presented to
stakeholders in August 2017 for discussion. In the discussion that followed, stakeholders stated that the all
four assessments/gaps in service exist today, along with some new additions:
1. Additional funds for capital investment and transportation service operation
2. Coordinated programs of transportation providers, employers, and human service agencies
3. Transportation service options in the evening and on the weekend for work, personal, recreational,
and program related transportation
4. Public transportation coverage outside City of Jefferson limits
5. Public transportation agencies feel that state spending towards public transportation is insufficient
Overlaps in Service
Surveys and questions indicate overlaps in the following areas:
1. Agencies may be operating multiple vehicles for similar purposes and overlapping areas.
Agency Comments and Concerns
Agency representatives expressed the transportation needs and gaps in service on behalf of their
agency and clients. The needs and gaps in services have been discussed by the representatives as being high
priorities they wish to see improvements in. The following are the areas that agencies discussed being major
needs that produce gaps in their services.
Coordination
Agency representatives have expressed a need for more coordination and communication between
transportation providers, human service agencies, and employers. Several of the human service agencies
were introduced to the Central Missouri Community Action Mobility Manager at the first stakeholder
meeting and felt that the position and the accompanying website were helpful. However, they still believe
that there is a need for further coordination between all affected agencies.
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Agencies again emphasized that despite the fact that JEFFTRAN has bus routes through major sections
of Jefferson City there remains a gap in the scope of coordination in transportation, employer, and human
service programs. Business and industry areas have work shifts throughout the twenty-four hour period but
there are limited transportation options for those who work second and third shifts. Some agencies have
program meetings that start after 5:00 pm and they have identified a need for more transportation options
for their clients. OATS runs on a strict schedule, so while they can pick up clients at their front door, the ride
must be scheduled in advance.
Demand
There is a lack of public and private transportation options after 5pm. The highest demand for
transportation is between the hours of 8am and 5pm. Yet, agencies expressed the need for extended hours of
transportation services including on the weekend. Agency participants have communicated that their clients
have a hard time getting to and from work using the public transportation system. Usually they can get to
work but have to find an alternative way of getting home. Others say that their clients have personal and
program activities after 5pm. Activities such as religious services, group meetings, and visiting family tend
to happen after business hours across all demographics. Past survey results show that most agencies have a
peak in their vehicle usage between 8am and 4pm leaving vehicles not in use after 4pm. Ridesharing was
identified as being more or less comparable in cost to a taxi service, which is often too expensive for clients of
many of the human service agencies.
Funding
Additional funding is needed for expanding service operations. For example, some agencies have
outdated wheelchair lifts on their vans and would like to replace them. Agencies that serve people with
disabilities may have difficulty with insurance coverage due to high premiums. Insurance companies and
funding resources restrict usage when the contract is tied to a program instead of a need. This creates a
system in which multiple agencies are providing transportation for the same purposes and to the same
locations but only for their specific client base. This type of duplication may be more efficient for insurers
and agencies dealing with scheduling, but it is an inefficient use of fuel, equipment, labor and it increases
expenses. The restrictions are barriers to coordination in many cases and agency representatives have
identified a need for more funding resources. Public Transportation Agencies also expressed a desire to see
more funding support from the state, via the state legislature. The state of Missouri ranked 44 of 50 in public
transportation funding among the 50 states. The need for funding is felt by all the agencies needing to
expand their capital and operational resources.
Coverage
Several agencies expressed a need for regularly scheduled services to be available for rural residents to
get into Jefferson City for work, shopping, and more distant cities like Columbia, Kansas City, and St. Louis
for medical appointments. There is still a gap in the services available for the general public outside city
limits. SERVETRAN serves elderly, disabled, and low-income populations in Callaway County and
regularly transport them to Jefferson City and Columbia on weekdays by appointment. Cab companies, and
by extension ride sharing services, are often too expensive for regular use and OATS, according to the
agency representative, is often mistaken for a service that just provides rides for older adults.
Agency representatives agree that expansion of geographic coverage or regular scheduled trips from
rural areas to larger cities for medical treatments, personal trips, and job access would require more money
and/or dramatic coordination efforts.
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Unique situations
Agency representatives have communicated many special case transportation needs for their clients.
Human service agencies serve a wide range of demographics which create many unique demands. With
medical research facilities located in larger cities, specialized treatments can be difficult to receive, especially
for those not covered by Medicaid and those who do not have flexible work schedules. The concept of
coordination is seen as a positive approach to addressing the barriers and gaps in service.
Strategies: Identification and Prioritization
This section identifies strategies for addressing the above identified needs, gaps, and overlaps in
existing services. Agency stakeholder meetings were held on August 22 and September 12, 2017 and were
designed for participants to review a draft of the CAMPO coordinated plan and make recommendations for
a final draft. Participants were given the 2012 strategies to initiate conversation and to provide a starting
point for future strategies. The following is the prioritized strategies based on participants’ response at the
public meeting held on October 24, 2017. A survey (both physical and online) was created allowing
attendees, as well as those unable to attend, to prioritize the strategies.
The prioritized strategies that were identified to address the needs within the CAMPO area
transportation systems are as follows:
1. Promote and secure funding for expansion of services and programs.
2. Develop partnerships with public and private stakeholders to improve access and use of transit.
3. Support development of public and private incentives to increase transit use.
4. Support integration of new technologies that will improve transit use and accessibility.
5. Continue to support coordination among transportation providers, human service agencies, and
other local stakeholder.
6. Continue to support educate of the public, elected officials, local stakeholders, and service agencies
about types of service available. This could be done through the following mechanisms:
o creation of a coordination staff position, directory, or website.
o marketing campaign
o brochures
o press releases and/or public service announcements
7. Develop and maintain a directory of human service agencies and transportation providers, which
will include federal, state, and local government contacts, that incorporates transportation into their
activities. This list will include services, transportation capabilities, and resources.
8. Support development of a transit focus group to support growth of transit use.
Recommendations for Continued Coordination
Coordination plays a significant role in the function and purpose of CAMPO. It is also heavily
emphasized at the federal , state, and local levels of transportation planning.
CAMPO will include continuing coordination and planning as described by the Coordinated Plan
through inclusion of coordinated human services transportation planning in the three documents that
CAMPO is required to produce; the Unified Planning Work Program, the Transportation Improvement
Program, and the Metropolitan Transportation Plan. Additionally, staff will continue to support the
mobility manager and corresponding MORIDES website, should funding be secured for the position once
again.
CAMPO will also support utilization of funding under FTA Section 5310 and through projects derived
from the strategies of this Coordinated Plan.
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Public Outreach/Public Participation
A public meeting was held at the City Hall in Jefferson City to solicit input from the public. Surveys
and invitations to a stakeholder meeting on August 2 were sent to human service agencies as well as to
transportation providers. Stakeholders and survey respondents were also invited to a second stakeholder
meeting held on September 12. A public meeting was held on October 24 and advertised online through
social media and through the News Tribune.
The draft plan was presented to the CAMPO Technical Committee and Board of Directors for their
review, and discussion. Provider and client agencies as well as the public were notified that CAMPO was
seeking additional comments and recommendations.
October 24 Public Meeting (Photo courtesy of CAMPO staff)
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Appendix 1: Stakeholder Survey
1a: Survey Respondents
To identify agency background, functions, concerns, and needs, 109 surveys were sent out via post mail
on in early August 2017. Twenty four responses were received. The agencies listed below replied to our
survey providing the following data.
Organizations
American Cancer Society
Angel Flight Central, Inc.
Assisted Transportation
Bridgeway RCF, LLC
Central Missouri Area Agency on Aging
Churchill Terrace
Dept. of Social Services - Cole County
Children's Division
Dreams to Reality
Fulton Presbyterian Manor
Heisinger & St. Joseph Bluffs
Housing Authority
Integrated Benefits, Inc.
Jefferson City Day Care Centers
JEFFTRAN
Liberty Senior Citizen Home, Inc.
Maplewood, Inc.
Missouri Developmental Disabilities
Council
MV: Big Brothers Big Sisters
New Horizons
OATS
Rehabilitation Services for the Blind
Salvation Army Center of Hope
Show-Me Medical Transportation LLC
St. Martins Knights of Columbus
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1b: Survey Results
1. Which of the following best describes your agency?
Agency Description Number of
agencies
Percentage of
Agencies
Private, not-for profit agencies 11 45%
State or Federal agencies 3 13%
Public 4 17%
Private for-profit agency 5 21%
Other-(Municipal Corporation) 1 4%
2. Please identify your affiliation:
Agency Affiliation Number of
agencies
Percentage of
Agencies
Human service agencies with consumers in need of
transportation service 12 50%
Advocacy Organization 2 8%
State associations representing a human service agency 2 8%
Human service transportation provider agencies 0 0%
Foundation 0 0%
Public transportation provider 3 13%
Local government agency 0 0%
Other - Includes an Adult Day Service, Hospice Association, 2
long term care facilities, Public Transit funder, 3 LTC Nursing
Homes, an emergency shelter, an agency overseer
5 21%
3. Which of the following populations do you represent/serve?
Populations represented/served Number of
agencies
Elderly 15
Disabled 19
Low-income 15
Youth 8
Veterans 13
Seeking housing 1
General Public 8
Penal or parolees 5
Pursuing Counseling/substance abuse 6
Seeking Employment/Education 6
Pursuing transportation 6
Other – Including any cancer patient 1
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4. Does your agency charge a fare for providing services?
Yes 5
5. Which of the following best describes how your agency provides transportation services for your clients?
Transportation Service Provided Number of
agencies
Percentage of
Agencies
Operate transportation system with own vehicles 20 44%
Purchase third party transportation services from other provider 7 16%
Provide contract transportation services for other agencies 2 4%
Reimburse clients for transportation services provided by others 6 13%
Coordinate volunteers who provide services with private
vehicles 3 7%
Administer Programs 0%
Other - Includes funder, those who don’t provide, referrals,
OATS, Handiwheels, and those who help their specific
residential only
7 16%
6. Does your agency coordinate with any other transportation providers? Coordination does not have to
happen by contract.
Yes 19
7. What type(s) of vehicle does your agency use to provide transportation service (some have more than one)?
Vehicle Types Number of agencies Percentage of Agencies
Van 6 25%
Specially- Equipped Vehicle 5 21%
Automobile 3 13%
Other 3 13%
Not Applicable 10 42%
8. Which of the following activities is your agency now responsible for that may benefit from improved
coordination?
Possible Benefits with Coordination Number of
agencies
Percentage of
Agencies
Coordinating use of vehicles/vehicle scheduling 5 14%
Shared responsibility for vehicle maintenance 1 3%
Centralized dispatching 3 8%
Identifying/pursuing opportunities for funding 11 31%
Shared use of office space or garage facilities 1 3%
Shared operations/general planning 2 6%
Agency would not benefit 4 11%
Other - Includes childcare services health & wellness
being services, and N/A 9 26%
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Needs Identified for the agency clients and the agency
itself:
Heisinger & St. Joseph Bluffs
Clients - Non-medical evening and weekend
transportation
Agency - Bigger vans with wheelchair capabilities
Liberty Senior Citizen Home, Inc.
Clients - Ride from Taos into Jefferson City for
doctors’ appointments and shopping
Agency - Ride service to Taos. Handi-Wheels in Taos
Central Missouri Area Agency on Aging
Clients - Long distance medical needs. Frequent
medical needs (ie dialysis 3 times a week, therapy 3
times a week). Purely recreational or educational
opportunities.
Agency - Demand response one-on-one transportation
for those too frail to handle multi-passenger
vans/buses.
Fulton Presbyterian Manor
Clients - Having a small van that more people could
drive
Agency - Van and drivers
Show-Me Medical Transportation LLC
Clients - Clients who are low income but don't have
Medicaid, elderly who do not meet the criteria for our
agency on aging (or who fall outside the areas that
provide transportation funding for elderly
Agency - Additional drivers and adding vehicles (we
need funding)
Housing Authority
Clients - Weekend public transit - both buses and
Handiwheels. Evening public transit.
Agency - Van/Bus has high miles and will need to be
replaced.
Jefferson City Day Care Centers
Clients - We do not provide transportation.
Agency - Van for field trips.
Bridgeway RCF, LLC
Clients - To and from medical appointments, no
weekend transportation in Callaway County.
Agency - More support staff to provide support during
meetings.
Rehabilitation Services for the Blind Clients - Evening and weekend transportation.
Dreams to Reality
Clients - Unable to attend appointment due to
transportation barriers.
Agency - Easier access to transportation for our clients.
Maplewood, Inc.
Clients - Clients need to have transport after 6pm and
on weekends, usually for employment purposes.
Agency - After hours and weekend transport so clients
can get to job. But, this is not huge for us because our
clients tend to be too disabled, mentally, to work.
Additional van occasionally for group recreation
purposes.
Dept. of Social Services - Cole County Children's
Division
Clients - Lack of funds for bus fare.
Agency - Bus passes for our clients and families we
serve.
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Salvation Army Center of Hope
Clients - Need buses/transportation that run in the
evening and on weekends. Need buses/transportation
that run further west than Walmart (MO Blvd.)
Agency - Our residents need transportation on
weekends and in the evening to pursue employment.
Residents would also like transportation that goes
further west than Menards.
JEFFTRAN
Clients - Evening and weekend service, Service
outside city limits, including Holts Summit, Service to
Columbia Regional Airport, A means of coordinating
transportation assistance for social service clients,
Although in process of being addressed, an adequate
vehicle location system is also a currently unmet need
Agency - Updated buses, replacement paratransit
software, new farecard system, replacement of video
security systems, updating the current and establishing
additional transfer points with facilities.
American Cancer Society
Clients - We are currently assessing these needs.
Agency - Volunteer drivers or funding for 3rd party
vendors
Missouri Developmental Disabilities Council
Clients - Transportation to employment
Agency - Technical or software
Angel Flight Central, Inc.
Clients - People in wheelchairs/stretchers seeking
charitable, emergency long-distance medical
transportation.
Agency - Community Awareness. We have pilots
ready to assist, but potential passengers are not aware
of us.
OATS
Clients - Evening and weekend transportation
services.
Agency - We currently do not have enough capital
funding to replace aging vehicles.
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Appendix 2: Abbreviations and Acronyms Used:
Coordinated Plan - Coordinated Public Transit Human Services Transportation Plan
CAMPO – Capital Area Metropolitan Planning Organization
COG – Council of Government
FAST Act - Fixing America’s Surface Transportation Act
FFY – Federal Fiscal Year
FTA – Federal Transit Administration
USDOT – United States Dept. of Transportation
JARC – Job Access & Reverse Commute
MODOT – Missouri Dept. of Transportation,
MPO – Metropolitan Planning Organization,
RPC – Regional Planning Commission,
NEMT – Non-Emergency Medical Transportation
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Appendix 3: Definitions
Brokerage (also referred to as Transportation Brokerage) means any entity that takes trip requests and distributes the trips to
more than one service provider.
Brokerages come in all sizes, with different functions and levels of responsibility. Some brokerages are statewide
(either for-profit or state operated); others are regional or “community based” (including many transit agencies). The
regional and community-based broker is typically in charge of all aspects of the local program, including trip and
client eligibility verification, trip assignment, scheduling, billing, and monitoring.
Missouri is one of three states among those surveyed for the TCRP Synthesis 65 study that used a single statewide
broker.1
Chief Executive Officer of a State means the Governor of any of the 50 States or Puerto Rico, the Northern Mariana Islands,
Guam, American Samoa, and the U.S. Virgin Islands, the Mayor of the District of Columbia, or his/her designee.
Complementary Paratransit is a requirement of ADA— each transit system that operates fixed-route service must operate
paratransit within three-quarters of a mile of the fixed route. There are no restrictions on the use of this service other
than an eligibility requirement.
Elderly Individual includes, at a minimum, all persons 65 years of age or older. Grantees may use a definition that extends
eligibility for service to younger (e.g., 62 and older, 60 and over) persons.
Fixed-route service is typically found in most cities and employs buses following a designated route according to a timetable.
Passengers come to the bus stop to wait for the bus. Virtually all fixed-route buses are wheelchair accessible.
Human Service Transportation means transportation services provided by or on behalf of a human service agency to provide
access to agency services and/or to meet the basic, day-to-day mobility needs of transportation-disadvantaged
populations, especially individuals with disabilities, older adults, and people with low incomes.
Individual With a Disability means an individual who, because of illness, injury, age, congenital malfunction, or other
incapacity or temporary or permanent disability (including an individual who is a wheelchair user or has semi-
ambulatory capability), cannot use effectively, without special facilities, planning, or design, public transportation
service or a public transportation facility. 49 U.S.C. 5302(a)(5).
Medicaid - Medicaid is a large funding resource for transportation across the country. In rural areas, NEMT funding is often
greater than public transit funds and virtually dwarfs other human service transportation programs in terms of
funding and priorities. Any coordination effort that does not include Medicaid risks omitting the largest participant.
Mobility Management consists of short-range planning and management activities and projects for improving coordination
among public transportation and other transportation-service providers carried out by a recipient or subrecipient
through an agreement entered into with a person, including a government entity, under 49 U.S.C. Chapter 53 (other
than Section 5309). Mobility management does not include operating public transportation services.
NEMT stands for Non-Emergency Medical Transportation, which is part of Title XIX of the Social Security Act (Medicaid). The
program itself is state run, with each state determining its approach to NEMT. (see brokerage)
New Freedom Program means the FTA formula grant program for new public transportation services and public
transportation alternatives beyond those required by the Americans with Disabilities Act of 1990 (ADA) (42
U.S.C.12101 et seq.) that assist individuals with disabilities with transportation, including transportation to and from
jobs and employment support services. 49 U.S.C. 5317.
Non-profit Organization means a corporation or association determined by the Secretary of the Treasury to be an organization
described by 26 U.S.C. 501(c) which is exempt from taxation under 26 U.S.C. 501(a) or one which has been
determined under State law to be non-profit and for which the designated State agency has received documentation
certifying the status of the non-profit organization.
1 TCRP SYNTHESIS 65. Transit Agency Participation in Medicaid Transportation Programs. A Synthesis of Transit
Practice. CONSULTANTS - KENNETH I. HOSEN and ELISABETH FETTING-KFH Group, Inc. 2006 Transportation
Research Board
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Other than Urbanized (Non-urbanized) Area means any area outside of an urbanized area. The term “non-urbanized area”
includes rural areas and urban areas under 50,000 in population not included in an urbanized area.
Paratransit means comparable transportation service required by the American Disabilities Act (ADA) for individuals with
disabilities who are unable to use fixed route transportation systems.
Pre-award Authority means authority given under specific and limited circumstances to incur costs for eligible projects before
a grant is made without prejudice to possible Federal participation in the cost of the project(s). Applicants must
comply with all Federal requirements. Failure to do so will render a project ineligible for FTA financial assistance.
Program of Projects means a list of projects to be funded in a grant application submitted to FTA by a State. The Program of
Projects (POP) lists the sub-recipients and indicates whether they are private non-profit agencies or local
governmental authorities, designates the areas served (including rural areas), and identifies any tribal entities.
Public Transit means Passenger transportation services, usually local in scope that is available to any person who pays a
prescribed fare. It operates on established schedules along designated route or lines with specific stops and is
designed to move relatively large numbers of people at one time.
Public Transit Agencies means a public entity responsible for administering and managing transit activities and services.
Public transit agencies can directly operate transit service or contract out for all or part of the total transit service
provided.
Public Transit System means an organization that provides transportation services owned, operated, or subsidized by any
municipality, county, regional authority, state, or other governmental agency, including those operated or managed
by a private management firm under contract to the government agency owner.
Public Transportation means transportation by bus, rail, or other conveyance, either publicly or privately owned, which
provides to the public general or special service on a regular and continuing basis. Also known as "mass
transportation", "mass transit" and "transit."
Purchased Transportation means transportation service purchased by a public agency from a public or private provider on the
basis of a written contract.
Recipient means a State agency designated by the chief executive officer of a State to receive funds apportioned by formula to
the States under Section 5310(b)(1), or a local government authority when Federal Highway Administration (FHWA)
funds are flexed to Section 5310 to support services for individuals with disabilities.
Sub-recipient means a private non-profit organization, if the public transportation service provided is unavailable, insufficient,
or inappropriate; or a governmental authority that is approved by the State to coordinate services for elderly
individuals and individuals with disabilities or certifies that there are not any non-profit organizations readily
available in the area to provide the services.
Transportation Clearinghouse means a central agency for the collection, classification, and distribution of transportation
information. It is an informal channel for distributing information such as fares, schedules, gas prices, contact
numbers… etc.
Urbanized Area means an area encompassing a population of not less than 50,000 people that has been defined and
designated in the most recent decennial census as an “urbanized area” by the Secretary of Commerce. Small
urbanized areas as used in the context of FTA formula grant programs are urbanized areas with a population of at
least 50,000 but less than 200,000.
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Appendix 4: Affected Programs
Elderly Individuals and Individuals with Disabilities (FTA Section 5310) Program
The goal: Improve mobility of the elderly and disabled individuals in urbanized, small urban and rural areas. This
program provides funds to projects that meet the special transportation needs of these populations. Such projects must be
developed through coordinated transportation plans.
The target population: Elderly individuals include, at a minimum, all persons 65 years of age or older. The second target
population is Individuals with disabilities. According to 49 U.S.C. 5302(a)(5), this means an individual who, because of
illness, injury, age, congenital malfunction, or other incapacity or temporary or permanent disability (including an
individual who is a wheelchair user or has semi-ambulatory capability), cannot use effectively, without special facilities,
planning, or design, public transportation service or a public transportation facility.
The funds: Funds for the FTA Section 5310 program are available for capital expenses as defined in Section 5302(a)(1) to
support the provision of transportation services to meet the special needs of elderly persons and persons with disabilities.
These funds are distributed using a formula based on the amount of elderly persons and persons with disabilities in each
state. For eligible capital projects, the Federal share of costs may not exceed 80% of the net cost of the activity, with a local
share of no less than 20%. Up to 10% of the apportionment may be used to support program administrative costs, and
these funds require no local match.
Eligible sub recipients are private non-profit organizations, Governmental authorities that certify to the chief executive
officer of a State that no non-profit corporations or associations are readily available in an area to provide the service, and
governmental authorities approved by the State to coordinate services for elderly individuals and individuals with
disabilities.
Eligible activities: including, but not limited to:
1. Purchase of:
a. buses
b. vans
c. radios and communication equipment
d. vehicle shelters
e. wheelchair lifts and restraints
f. vehicle rehabilitation; manufacture, or overhaul, or preventive maintenance, as defined in the National
Transit Database (NTD)
g. extended warranties which do not exceed the industry standard
h. computer hardware and software
i. initial component installation costs
j. vehicle procurement, testing, inspection, and acceptance costs
k. lease of equipment when lease is more cost effective than purchase. (State must establish criteria for
determining cost effectiveness in accordance with FTA regulations.)
2. Acquisition of transportation services under a contract, lease, or other arrangement. (Subject to eligibility
determined by MoDOT.)
3. The introduction of new technology, through innovative and improved products, into public transportation
4. Transit related intelligent transportation systems (ITS)
5. Supporting new mobility management and coordination programs among public transportation providers and
other human service agencies providing transportation. Mobility management activities may include:
a. The promotion, enhancement, and facilitation of access to transportation services
b. Support for short term management activities to plan and implement coordinated services
c. The support of State and local coordination policy bodies and councils
d. The operation of transportation brokerages to coordinate providers, funding agencies and customers
e. The provision of coordination services
f. The development and operation of one-stop transportation traveler call centers
g. Operational planning for the acquisition of intelligent transportation technologies
Application Process: Applicants must submit their requests to the MPO. Based on selection criteria, the MPO will
review and select projects for approval and forward this review along with the application to MoDOT.
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
23
Selection Criteria: Pending Mileage (max 25 pts), Number of trips per month (max 25 pts), Types of trips (max 25
pts), Hours of service (0-10 pts).
Section 5310 of Chapter 53, Title 49, U.S.C. Federal Transit Administration
Section 5310 funds provide capital assistance for non-profit organizations that provide service to the elderly or persons
with disabilities. Missouri receives an annual statewide allocation of federal assistance to purchase vehicles, primarily vans.
Capital assistance is funded at a maximum 80% federal and minimum 20%local share match.
MoDOT sub-allocates this allocation to outstate and to urbanized areas of Columbia, City of Jefferson, Joplin, Kansas
City, Springfield, St. Joseph, St. Louis based on their respective elderly and disabled persons populations. Each of the
urbanized areas has established their own project evaluation criteria.
Non-urbanized funds are programmed directly by the department on the basis of trips provided by the recipient
organizations with extra weight given to medical, nutrition and other necessary trips. Replacement vehicles are given a
priority over expansion vehicles.
Financial capability to provide the local match and operate the vehicles must be demonstrated.
.
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
24
Appendix 5: Federal Funding Programs Available from MODOT
Missouri Elderly and Handicapped Transportation Assistance Program
The Missouri Elderly and Handicapped Transportation Assistance Program (MEHTAP) provides state funds to
approximately 200 non-profit organizations statewide who offer transportation services to the elderly and/or disabled at below-
cost rates. State general revenue funds are divided among grantees taking into account ridership, costs, and alternative services
available (208.250 RSMo). Trips weighted by type (medical, essential services, recreation) determine total ridership. Costs are
estimated by total vehicle miles operated by each recipient. Weighted trips and vehicle miles are given equal weights in
computing a preliminary formula division of funds.
The preliminary formula division is adjusted for alternative services available, local resources, and special client needs.
Some discretion is exercised to adjust for inequities stemming from variances between past actual and projected future usage.
Each year, project funding is contingent upon receipt of applications from eligible providers and an appropriation from the
state legislature. Federal, local and private matching funds of over $19,000,000 do not flow through this department.
Section 5303 of Chapter 53, Title 49, U.S.C. Federal Transit Administration
The department administers Federal Transit Administration Section 5303 planning grants for transit planning activities of
the seven metropolitan planning areas of East-West Gateway Coordinating Council (St. Louis area), Mid-America Regional
Council (Kansas City area), and the cities of Joplin, St. Joseph, Springfield, Columbia and Jefferson City.
Funds are distributed to Metropolitan Planning Organizations on the basis of population from 2000 urbanized area Census
data within the State of Missouri.
Section 5307 of Chapter 53, Title 49, U.S.C. Federal Transit Administration
Funds come to Missouri on the basis of a national formula that provides capital assistance to transit systems in urban areas
over 200,000 population and both capital assistance and operating assistance to transit systems in small urbanized areas with
populations between 50,000 – 200,000. The department allocates these federal funds on behalf of the Governor based on
amounts published in the Federal Register to the small urbanized areas of Columbia, Joplin, Jefferson City and St. Joseph on the
basis of the same formula. The Federal Transit Administration allocates funds directly to the St. Louis, Kansas City and
Springfield urbanized areas.
This Federal assistance does not flow through MoDOT. Federal regulations on the use of capital funds for maintenance
have been relaxed. Some traditional operating expenses such as major preventative maintenance are now eligible for capital
funding.
Additionally, State transit assistance funds to urbanized area transit providers are a part of the annual appropriation of
these general revenue funds with 3% held in Governor’s reserve. Mid-year reductions of general revenue based funds may
occur depending upon the actual receipt of revenue s by the state. MoDOT does not handle locally derived matching funds.
Section 5309 of Chapter 53, Title 49, U.S.C. Federal Transit Administration
Section 5309 is a national discretionary capital grant program funded from the Mass Transit Account of the Highway Trust
Fund. It restricts funds to capital assistance for general public transportation systems and/or systems which provide
community-wide assistance to all persons with disabilities. These funds are applicable statewide. Eligible recipients of Section
5309 assistance are public entities and not- for-profit organizations who provide general public transit services. Section 5309
assistance has become the major source of funding transit capital projects throughout the state. Capital purchases are funded at
a maximum 80%federal share and a minimum 20% local share.
Since 1993, (with the exception of 2002) Missouri’s Congressional Delegation has been able to “earmark” some portion of
Missouri’s annual federal appropriation of Section 5309 funds to the State of Missouri. MoDOT administers funding from the
statewide appropriation. Section 5309 funds administered by MoDOT typically assist grantees that usually do not receive these
funds directly, such as non-urban transit systems and not- for-profit transit providers.
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
25
First priority of MoDOT administered Section 5309 funds is given to vehicle purchases, second to vehicle maintenance
equipment and facilities and third to auxiliary equipment.
Within the vehicle category, first priority is given to replacement vehicles that have met federal standards for useful life.
Vehicles to expand service are the second priority.
Availability of local matching funds and sufficient funds to operate vehicles over their useful life must be demonstrated
prior to award.
Section 5311 of Chapter 53, Title 49, U.S.C. Federal Transit Administration
Section 5311 provides capital, operating and planning assistance to public transportation systems in non-urbanized areas.
A non-urbanized area is an area outside a city of 50,000 or more inhabitants and its densely settled fringe areas. Section 5311
projects include planning and technical studies, system design, capital acquisition, and assistance in defraying operating losses.
Eligible recipients of Section 5311 assistance include public bodies, private not- for-profit corporations and operators of
service that provide general public transportation services.
Private for-profit providers of service are eligible through purchase of service agreements with a local public body for the
provision of public transportation services.
Planning, training and related technical studies are currently funded entirely with federal funds. Capital projects are
funded 80% federal and 20%local match. Operating assistance projects may receive up to 50% of their net loss from the federal
grant.
MoDOT administers these Sec. 5311 federal funds for eligible transit program costs.
Additionally, State transit assistance funds to non-urbanized area transit providers are annually appropriated with 3% held
in Governor’s reserve. Mid-year reductions of general revenue based funds may occur depending upon the actual receipt of
revenues by the state. Changes in individual contract amounts up to 10% may be made as circumstances warrant. MoDOT does
not handle local matching funds.
Section 5311 (b) of Chapter 53, Title 49, U.S.C. Federal Transit Administration
The department administers the Federal Transit Administration Section 5311 (b) Rural Transit Assistance Program for the
development and implementation of training, technical assistance and other support services for use by local transit providers in
nonurbanized areas.
FTA allocates RTAP funds to each state based on an administrative formula. FTA first allocates $65,000 to each state and
then distributes the balance of the annual funding according to the non-urbanized population of each state.
Section 5313 of Chapter 53, Title 49, U.S.C. Federal Transit Administration
The department administers Federal Transit Administration (FTA) state-wide transit planning and other technical
assistance activities grants which can be used for planning support for non-urbanized areas, research, development and
demonstration projects, and fellowships for training in the public transportation field, university research and human resource
development.
Funds are allocated to the department by FTA on the basis of the latest census information and the state’s urbanized area
as compared to the urbanized area of all states.
For these planning and technical assistance activities, the maximum Federal share is 80%and the minimum local non-
federal share is 20%.
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
26
Appendix 6: Inventory of Agencies with Vehicles
Organization Type Population Served Van/
Bus
Specially
Equipped Vehicles
Auto
American Cancer Society Private not for Profit Other X
Assisted Transportation Private for Profit Elderly, Disabled X
Bridgeway Residential Care Facility Private for Profit Elderly, Disabled X
Fulton Presbyterian Manor Private not for Profit Elderly, Disabled X X
Jefferson City Day Care Centers Private not for Profit Youth X
Jefferson City Housing Authority Municipal Corporation Elderly, Disabled X
JEFFTRAN Public All X X
Heisinger & St. Joseph Bluffs Private for Profit Elderly, Disabled X X X
Maplewood Residential Center Private for Profit Elderly, Disabled, Low-Income X
New Horizons Private not for Profit Disabled X X
OATS Inc. Private not for Profit All X X X
Salvation Army Center of Hope Private not for Profit Elderly, Disabled X
SERVETRAN Private not for Profit Elderly, Disabled, Low-Income, & Youth X X
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
27
Appendix 7: Inventory of Agencies Using Contracts
Organization Type Population Served Contracted
Agency
Van/
Bus
Specially
Equipped
Vehicles
Auto
Churchill Terrace Private for Profit Elderly, Disabled SERVE X
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
28
Appendix 8: Agencies Providing Contracted Transportation
Organization Type Population Served Agency Contracts Van/Bus SEV Auto Fare
SERVE Private not-for profit Elderly, Disabled, Low-income & Youth x x y
OATS Inc. Private not-for profit
Elderly, Disabled, Low-income, Veterans, Youth,
General public, Seeking employment/education
Refer calls to other transit
providers x x x n
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
29
Appendix 9: Public Meeting Survey Comments
1. Is there a conflict of philosophy between working with human service organizations, to provide transport and reducing the
eligibility of who can ride Handiwheels. Human services are not available to all. Handiwheels serves a need for seniors and
disabled and reducing the eligibility will limit who can use it without providing an alternative method of transportation.
The map that indicates where elderly lives heed some drill down. People still drive well into the 70s and 80s and still live in
their home. If you remap based on who is over 65 and no longer has a driver’s license or home, the map will show more
elderly in central Jeff City because that is where many senior/retirement communities are found. Focusing on age 65 may be
outdated and not a true reflection of seniors who have had a change of lifestyle. A maps showing who is disabled (across all
age groups) will show more need in central Jeff City.
2. Incentives, funding, and coordination among transportation providers, human services agencies, and other local
stakeholders is most important in my opinion! I think partnerships with medical/dental/health agencies is key. Focus
groups help keep the transportation industry moving in the needed direction.
3. My name is [removed for privacy]. I recently moved here from Columbia, MO and am legally blind. I rely heavily on
public transportation to be a independent, productive member of society. Before moving here I looked at the public transit
website and nowhere on the site did it state that the buses only run Mon-Fri. As a result, I have had to rely on the only taxi
service in the city. I have found this to be unreliable and not cost effective. Not only do they show up 45 min. late after
scheduling a ride 12 hours in advance but I am spending a minimum of $200 for only eight days’ worth of transportation.
Due to not having reliable transportation on weekends my employment could be in jeopardy. For many people (especially
those with disabilities) life, including work, does not stop when the weekend starts. Expanding the bus routes to later hours
and on weekends could benefit me in so many ways and help me to remain independent.
4. Ask for public/private assistance in spreading awareness about transportation success/availability in exchange for bus
passes/gas cards by asking agencies to add the information on pages to existing websites and provide that proof to the
necessary agency to obtain incentives. I would assume most agencies have the manpower/capabilities to update their
websites with this information, especially when it would result in helping serve the transportation needs of their
organization, population. This would be an extremely cost efficient marketing strategy for CAMPO and help service the
immediate unmet needs as well. Informational pamphlets, mailings to seniors and disabled to address lack of internet access
and inability to navigate.
Coordinated Public Transit Human Services Transportation Plan
Capital Area Metropolitan Planning Organization
30
Appendix 10: JEFFTRAN System-Wide Assessment Survey Results
P a g e | 161
9.6 Appendix F – Online Survey Results
This appendix provides detailed tabulations of responses to each survey question.
The online survey directed respondents to answer some (but not all) of the questions in the survey
depending upon their answer to Question 1, “Do you live within the city limits of Jefferson City
(south of the Missouri River)?” There were 278 respondents who answered “Yes” to Question 1. They
were asked to reply to Questions 2 through 24. There were 163 respondents who answered “No” to
Question 1. They were asked to reply to Questions 25 through 35. All respondents had the
opportunity to give general feedback via free text comments in Question 36.
63.04%278
36.96%163
Q1 Do you live within the city limits of
Jefferson City (south of the Missouri
River)?
Answered: 441 Skipped: 0
Total 441
Yes
No
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Yes
No
1 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
38.71%108
61.29%171
Q2 Have you used JEFFTRAN service
(either fixed-route or Handi-Wheels) within
the last year?
Answered: 279 Skipped: 162
Total 279
Yes
No
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Yes
No
2 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
90.74%98
9.26%10
Q3 Which JEFFTRAN service do you use
most?
Answered: 108 Skipped: 333
Total 108
Fixed-route
service.
Handi-Wheels
service.
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Fixed-route service.
Handi-Wheels service.
3 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
42.59%46
6.48%7
19.44%21
31.48%34
Q4 How often have you used JEFFTRAN
service within the last month?
Answered: 108 Skipped: 333
Total 108
Fewer than
four times i...
About once a
week.
Two or three
times a week.
Nearly every
weekday.
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Fewer than four times in the last month.
About once a week.
Two or three times a week.
Nearly every weekday.
4 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
33.96%36
56.60%60
9.43%10
Q5 JEFFTRAN operates between about 6:40
am and 6:00 pm, weekdays only. If
JEFFTRAN expanded service, which option
would you most like to see?
Answered: 106 Skipped: 335
Total 106
Add Weekday
Evening...
Add Saturday
Daytime...
Provide more
frequent...
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Add Weekday Evening Service, operating every 40 minutes.
Add Saturday Daytime Service, operating every 40 minutes.
Provide more frequent service (every 30 minutes), weekdays 6 am to 6 pm only.
5 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
33.98%35
37.86%39
82.52%85
17.48%18
53.40%55
25.24%26
Q6 If JEFFTRAN began to operate weekday
evening service, on which routes would
service be most needed? Pick up to three.
Answered: 103 Skipped: 338
Total Respondents: 103
High Street
West
High Street
East
Missouri
Boulevard
Southwest
Capitol Mall
Business 50
East
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
High Street West
High Street East
Missouri Boulevard
Southwest
Capitol Mall
Business 50 East
6 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
68.63%70
11.76%12
16.67%17
31.37%32
50.00%51
Q7 What kinds of travel would be better
served by adding weekday evening service?
Pick up to two.
Answered: 102 Skipped: 339
Total Respondents: 102
Work
School
Medical
Social/Religiou
s/Personal
Shopping
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Work
School
Medical
Social/Religious/Personal
Shopping
7 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
33.66%34
36.63%37
85.15%86
18.81%19
55.45%56
29.70%30
Q8 If JEFFTRAN began to operate Saturday
daytime service, on which routes would
service be most needed? Pick up to three.
Answered: 101 Skipped: 340
Total Respondents: 101
High Street
West
High Street
East
Missouri
Boulevard
Southwest
Capitol Mall
Business 50
East
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
High Street West
High Street East
Missouri Boulevard
Southwest
Capitol Mall
Business 50 East
8 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
54.00%54
1.00%1
11.00%11
39.00%39
79.00%79
Q9 What kinds of travel would be better
served by Saturday daytime service? Pick
up to two.
Answered: 100 Skipped: 341
Total Respondents: 100
Work
School
Medical
Social/Religiou
s/Personal
Shopping
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Work
School
Medical
Social/Religious/Personal
Shopping
9 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
28.87%28
34.02%33
88.66%86
19.59%19
48.45%47
35.05%34
Q10 If JEFFTRAN began to operate weekday
daytime service every 30 minutes (instead
of the present 40 minutes), on which routes
would more frequent service be most
needed? Pick up to three.
Answered: 97 Skipped: 344
Total Respondents: 97
High Street
West
High Street
East
Missouri
Boulevard
Southwest
Capitol Mall
Business 50
East
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
High Street West
High Street East
Missouri Boulevard
Southwest
Capitol Mall
Business 50 East
10 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
79.17%76
20.83%20
34.38%33
16.67%16
34.38%33
Q11 What kinds of travel would be better
served by more frequent weekday daytime
service? Pick up to two.
Answered: 96 Skipped: 345
Total Respondents: 96
Work
School
Medical
Social/Religiou
s/Personal
Shopping
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Work
School
Medical
Social/Religious/Personal
Shopping
11 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
82.29%79
17.71%17
Q12 If JEFFTRAN improved its days or
hours of service, would you be willing to
pay higher fares?
Answered: 96 Skipped: 345
Total 96
Yes
No
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Yes
No
12 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
32.91%26
27.85%22
39.24%31
Q13 JEFFTRAN bus fares are $1, and 50
cents for senior citizens and the disabled.
How much should JEFFTRAN raise its fares
to help pay for the costs of added service?
Answered: 79 Skipped: 362
Total 79
Raise the
fixed-route...
Raise the
fixed-route...
Raise the
fixed-route...
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Raise the fixed-route fare to $2.00 for adults ($1.00 for seniors and those with disabilities).
Raise the fixed-route fare to $1.50 for adults ($.75 for seniors and those with disabilities).
Raise the fixed-route fare to $1.25 for adults ($.50 for seniors and those with disabilities).
13 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
27.38%46
13.69%23
14.29%24
8.93%15
10.12%17
79.76%134
3.57%6
1.19%2
Q14 Why haven’t you used JEFFTRAN
service within the last year? Please check
all which apply.
Answered: 168 Skipped: 273
Total Respondents: 168
JEFFTRAN’s
hours of...
JEFFTRAN does
not go to...
It takes too
long to trav...
JEFFTRAN
service is t...
I don’t know
about or...
I have a car
or truck, an...
I prefer to
have family ...
I do not feel
safe using...
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
JEFFTRAN’s hours of service are too limited.
JEFFTRAN does not go to places I need.
It takes too long to travel on JEFFTRAN.
JEFFTRAN service is too far from my home.
I don’t know about or understand JEFFTRAN service.
I have a car or truck, and prefer to drive.
I prefer to have family or friends drive me to places I need to go.
I do not feel safe using JEFFTRAN.
14 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
17.11%45
24.71%65
37.26%98
20.91%55
Q15 How many working vehicles does your
household own?
Answered: 263 Skipped: 178
Total 263
0
1
2
3 or more
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
0
1
2
3 or more
15 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
18.63%49
33.08%87
18.25%48
24.33%64
5.70%15
Q16 How many people (including yourself)
live in your household?
Answered: 263 Skipped: 178
Total 263
1
2
3
4 to 5
6 or more
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
1
2
3
4 to 5
6 or more
16 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
12.64%33
27.20%71
45.98%120
10.73%28
3.45%9
Q17 How many people in your household
(including yourself) are employed?
Answered: 261 Skipped: 180
Total 261
0
1
2
3
4 or more
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
0
1
2
3
4 or more
17 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
73.38%193
6.46%17
9.13%24
6.08%16
4.94%13
Q18 What is your employment status?
Answered: 263 Skipped: 178
Total 263
Employed and
working at...
Employed and
working less...
Retired.
No employed
due to a...
Not employed
for other...
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Employed and working at least 30 hours per week.
Employed and working less than 30 hours per week.
Retired.
No employed due to a disability.
Not employed for other reasons.
18 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
93.87%245
3.45%9
1.15%3
0.00%0
1.53%4
Q19 Are you currently a student?
Answered: 261 Skipped: 180
Total 261
No – I am not
a student.
Yes –
full-time...
Yes –
part-time...
Yes –
vocational o...
Yes – high
school student.
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
No – I am not a student.
Yes – full-time college student.
Yes – part-time college student.
Yes – vocational or trade school student.
Yes – high school student.
19 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
75.19%197
17.94%47
6.11%16
0.76%2
Q20 In the fall of 2017, how many children
will your household have in Grades 9
through 12?
Answered: 262 Skipped: 179
Total 262
0
1
2
3 or more
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
0
1
2
3 or more
20 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
90.08%236
77.86%204
84.35%221
88.93%233
2.29%6
Q21 Please check all that apply to you:
Answered: 262 Skipped: 179
Total Respondents: 262
I have a
checking...
I have a debit
account.
I have a valid
driver’s...
I own a smart
phone.
I have none of
the above.
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
I have a checking account.
I have a debit account.
I have a valid driver’s license.
I own a smart phone.
I have none of the above.
21 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
2.31%6
3.46%9
13.08%34
37.69%98
35.00%91
8.46%22
Q22 Please tell us your age.
Answered: 260 Skipped: 181
Total 260
Under 18
19 to 24
25 to 34
35 to 49
50 to 64
65 or older
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Under 18
19 to 24
25 to 34
35 to 49
50 to 64
65 or older
22 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
58.69%152
38.61%100
2.70%7
Q23 Please tell us your gender.
Answered: 259 Skipped: 182
Total 259
Female
Male
Prefer not to
say
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Female
Male
Prefer not to say
23 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
10.77%28
7.31%19
8.46%22
19.62%51
16.92%44
23.46%61
13.46%35
Q24 Please tell us your household income
in 2016.
Answered: 260 Skipped: 181
Total 260
Under $15,000
$15,000 to
$24,999
$25,000 to
$34,999
$35,000 to
$59,999
$60,000 to
$99,999
$100,000 or
above
Prefer not to
say
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Under $15,000
$15,000 to $24,999
$25,000 to $34,999
$35,000 to $59,999
$60,000 to $99,999
$100,000 or above
Prefer not to say
24 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
30.49%50
6.10%10
1.83%3
9.15%15
32.93%54
4.88%8
14.63%24
Q25 Where do you live?
Answered: 164 Skipped: 277
Total 164
Holts Summit
Wardsville
Taos
St. Martins
Elsewhere in
Cole County
Elsewhere in
Callaway County
Outside of
Cole and...
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Holts Summit
Wardsville
Taos
St. Martins
Elsewhere in Cole County
Elsewhere in Callaway County
Outside of Cole and Callaway counties
25 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
81.01%128
7.59%12
82.28%130
Q26 Do you do any of the following more
than once a week? Please check all which
apply.
Answered: 158 Skipped: 283
Total Respondents: 158
I go to work
within the c...
I attend
school withi...
I conduct
personal...
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
I go to work within the city limits of Jefferson City.
I attend school within the city limits of Jefferson City.
I conduct personal business within the city limits of Jefferson City.
26 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
52.53%83
47.47%75
Q27 Would you consider using bus service
from your community to downtown
Jefferson City to make the trips you
described in Question 3?
Answered: 158 Skipped: 283
Total 158
Yes
No
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Yes
No
27 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
14.46%12
36.14%30
49.40%41
Q28 How often would you want to use bus
service to Jefferson City?
Answered: 83 Skipped: 358
Total 83
Every day,
Monday throu...
Three or four
days a week.
One or two
days a week.
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Every day, Monday through Friday.
Three or four days a week.
One or two days a week.
28 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
69.14%56
56.79%46
69.14%56
Q29 What time of day would you use the
bus? Please check all which apply.
Answered: 81 Skipped: 360
Total Respondents: 81
Morning
(between 6 a...
Midday
(between 9 a...
Afternoon
(between 3 p...
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Morning (between 6 a.m. and 9 a.m.).
Midday (between 9 a.m. and 3 p.m.).
Afternoon (between 3 p.m. and 6 p.m.).
29 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
21.25%17
35.00%28
28.75%23
8.75%7
6.25%5
Q30 What is the highest one-way bus fare
you would pay?
Answered: 80 Skipped: 361
Total 80
$1
$2
$3
$4
$5
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
$1
$2
$3
$4
$5
30 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
1.26%2
19.50%31
44.65%71
34.59%55
Q31 How many working vehicles does your
household own?
Answered: 159 Skipped: 282
Total 159
0
1
2
3 or more
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
0
1
2
3 or more
31 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
13.13%21
33.75%54
15.00%24
35.63%57
2.50%4
Q32 How many people (including yourself)
live in your household?
Answered: 160 Skipped: 281
Total 160
1
2
3
4 to 5
6 or more
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
1
2
3
4 to 5
6 or more
32 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
0.63%1
4.43%7
16.46%26
37.34%59
34.18%54
6.96%11
Q33 Please tell us your age.
Answered: 158 Skipped: 283
Total 158
Under 18
19 to 24
25 to 34
35 to 49
50 to 64
65 or older
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Under 18
19 to 24
25 to 34
35 to 49
50 to 64
65 or older
33 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
58.49%93
36.48%58
5.03%8
Q34 Please tell us your gender.
Answered: 159 Skipped: 282
Total 159
Female
Male
Prefer not to
say
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Female
Male
Prefer not to say
34 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
2.52%4
2.52%4
7.55%12
20.13%32
31.45%50
17.61%28
18.24%29
Q35 Please tell us your household income
in 2016.
Answered: 159 Skipped: 282
Total 159
Under $15,000
$15,000 to
$24,999
$25,000 to
$34,999
$35,000 to
$59,999
$60,000 to
$99,999
$100,000 or
above
Prefer not to
say
0%10%20%30%40%50%60%70%80%90%100%
Answer Choices Responses
Under $15,000
$15,000 to $24,999
$25,000 to $34,999
$35,000 to $59,999
$60,000 to $99,999
$100,000 or above
Prefer not to say
35 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
Q36 Please provide any additional input or
comments in the space below. Thanks very
much for your time and assistance.
Answered: 145 Skipped: 296
36 / 36
JEFFTRAN Transit Needs Assessment SurveyMonkey
Individuals should contact the ADA Coordinator at (573) 634-6570
to request accommodations or alternative formats as required under the Americans with Disabilities Act.
Please allow three business days to process the request.
Capital Area Metropolitan
Planning Organization
Room 120 320 E. McCarty, Jefferson City, MO 65101 Phone 573.634.6410 Fax 573.634.6457
Memorandum
TO: CAMPO Board of Directors
FROM: Katrina Williams, Transportation Planner
DATE: November 8, 2017
SUBJECT: Status of Current Work Tasks
Major active work tasks to be discussed at the November 15, 2017 Board of Directors Meeting
include:
• Visioning and Travel Demand Model Update. The selection committee met in March
to interview qualified consultants. Four consultants were interviewed. The selection
committee chose one consultant to negotiate the scope of services and contract. Staff
is in contract negotiations with the preferred consultant. The contract is undergoing
the final stage of review by MoDOT.
• MTP Update. Staff has begun the process of updating the Metropolitan
Transportation Plan. The Visioning and Travel Demand Model update will feed into
the update process over the next year. Staff will begin Community Viz software
training in November to support analysis used in the update.
• TIP Update. Staff will begin the annual update to the Transportation Improvement
Program this Winter.
• Federal Performance Measures. In 2018, CAMPO will begin reporting various
federal performance measures. The first performance measures will be due in
February 2018.
Agenda Item 8A
Capital Area Metropolitan Planning Organization
Board of Directors 2018 Meeting Schedule
Following is a list of meetings scheduled for the CAMPO Board of Directors through December 31, 2018.
The Board meets the third Wednesday of the month at 12:15 p.m. in the Boone/Bancroft Room (Rm. #200), John G. Christy Municipal Building, 320 E. McCarty. (This is a change from previous years when the Board met on the fourth Wednesday of the month).
CAMPO members and the public will be notified if changes occur.
January 17, 2018 February 21, 2018 March 21, 2018 April 18, 2018 May 16, 2018 June 20, 2018 July 18, 2018 August 15, 2018 September 19, 2018 October 17, 2018 November 21, 2018* December 19, 2018 The November 21, 2018 Board of Directors Meeting falls the day before Thanksgiving. Reschedule to November 14, 2018 to accommodate the November 22, 2018 Thanksgiving Holiday.