HomeMy Public PortalAboutWaste Management Plan - Emergency Plan.pdf91
VILLAGE OF KEY BISCAYNE
TAB 7: Additional Qualifications
Emergency Preparedness Plan
Hurricane/Emergency Preparedness Plan
Waste Management has developed a consolidated
emergency service action plan to prepare for the Hurricane
Season; we begin our yearly preparations in April of every
year. The purpose of the early planning and preparation is
to minimize the impact of potential service interruptions to
our customers and municipalities. The local Waste
Management facility has a generator that is tested monthly;
this generator is capable of supplying electricity to run the
whole facility_ This generator allows us to run our fuel
pumps, computers, maintenance shop etc. Waste
Management's plan does not only include safely securing our building but also planning
for the impact on the most important part of our business which is our employees. The
local Waste Management facility has a supply of food and water on hand for our
employees so that they can stay hydrated and fed. Waste Management understands
that if our area is impacted by a hurricane that our employees will also be impacted so
we have created the GREEN TEAM. The GREEN TEAM is made up of over 300
drivers, mechanics and supervisors from all over the country who can be dispatched
within 48 hours to the affected location. This team comes into town with GPS systems
so that they will be able to service our customers during the recovery after a hurricane.
Waste Management has signed agreements with local hotels so that the members of
the GREEN TEAM will have safe locations to stay while they are in our area helping us
recover. Our local phone system can be answered at other Waste Management
locations so that customers will still be able to get through to our customer service
department. This offsite customer service department will also have access to all of our
customer information along with individual municipal contract information. This is
possible because all of our customer information is stored on secure servers and can be
accessed from anywhere in our network. This is just a short summary of the steps
taken by Waste Management in preparing for a natural disaster, below is a more
detailed description of our plan.
Pre Planning Steps:
Design Employee phone/address information tree, which will become a
networking system for contacting employees.
Prepare photo id badges for employees with an expiration date, during recovery
officials may require identification to enter affected areas.
Update Hurricane preparedness contact sheet that includes all managers and
their employees.
- Update all customer contact list that includes addresses and phone numbers.
- Create a list of customers with contact names and numbers that are likely to
need expanded services and contact them right after the event ex: Hospitals,
EMS, utilities.
Collection, Transportation and Disposalof Solid Waste and
Recycling Services for ResidentialAreas
RFP No. PW•2015-1
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VILLAGE OF KEY BISCAYNE
Collection, Transportation and Disposal of Solid Waste and
Recycling Services for Res ident ialAreas
RFP No. PW-2015-1
- Maintenance Manager will assess the fleet condition and create an emergency
service list to ensure proper functioning of the equipment.
Market Area President will outline, describe and communicate the plan to all the
District Managers and coordinate training exercise.
Test all site generators; all Waste Management facilities are equipped with
generators capable of supplying all the electrical needs of the district.
Test all satellite phones.
Business Considerations:
Review and retain agreements with companies that provide emergency service,
ex: fuel, meals, security, electricians, generators etc.
Legal department will complete a review of the public sector contracts to create a
legal extract of key terms, ex: service requirements post storms, debris
requirements etc.
Identify back up WM locations for support, ex: storage, relocation of offices,
maintenance shop, billing etc.
- Review and retain options for securing the building, insurance requirements and
storage needs.
- Area President and District Managers will discuss and establish proper protocols
for tracking and monitoring of Service Machine and Customer Service Metrics.
Review all routes, maps, and back up protocols.
Create an equipment mobilization plan to store our equipment in a safe location
during the storm.
- Negotiate and sign an agreement for the following services:
o Employee Transportation; Contract Labor; Fuel back up; Contractors
Preparation Phase;
Activities that are taking place days before the storm. When South Florida is in the
projected path of the storm, Waste Management will initiate the 7 -day preparing phase
of our Hurricane Preparation and Recovery Plan. The 7 -day activities are described
below.
Day 7 before the storm activities:
o Initiate Facility shutdown checklist.
o District Manager will work with corporate communications to set up conference
calls and message services for the employees and customers
Day 6 before the storm activities:
o Continue facility shutdown checklist.
o District Manager will review and finalize communication of plan to resolve critical
customer issues.
Day 5 before the storm activities:
o Continue facility shutdown checklist.
o Corporate will conduct a test of the message services for employees and
customers.
o Initiates daily conference call to plan for the storm; Arrange delivery of supplies,
ice, water, safety kits, MRE's
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WASTE MANAGEMENT
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VILLAGE OF KEY BI SCAYNE
Collection, Transportation and Disposatof Solid Waste and
Recycling Services for ResidentialAreas
RFP No, PW-2O15-1
o Begin to communicate with all Cities, Communities and major customers as to
the work schedule and shut down plans.
Day 4 before the storm activities:
o Will review emergency telephone messages to customer and employees.
o Daily conference call to communicate with all Cities, Communities and major
customers as to the work schedule and shut down plans.
Day 3 before the storm activities:
o Book rooms in area hotels to secure lodging.
o Daily conference call to communicate with all Cities, Communities and major
customers as to the work schedule and shut down plans.
Day 2 before the storm activities:
o Legal Department will distribute letters to State and Local Governments that will
include: 1) Priorities of fuel, 2) Waivers for out of State Vehicles, 3) Waivers for
drivers licenses, 4) Curfew letters.
o Daily conference call to communicate with all Cities, Communities and major
customers as to the work schedule and shut down plans.
o Run route sheets and roll off orders for one week and perform a full back up of
the computer servers.
Day 1 before the storm activities:
o Daily conference call to communicate with all Cities, Communities and major
customers as to the work schedule and shut down plans.
o Fuel and arrange trucks, containers in a secured area to minimize damage and
power down facility.
Recovery:
Immediately after the storm we will call all numbers in our phone tree to ensure that
all the employees are safe.
- Immediately after the storm the group will hold a conference call to assess the
situation and determine if there is a need of activating the GREEN TEAM.
- Will perform a survey of each facility to determine damage, safety and integrity of the
structures.
WiII communicate with local authorities to inquire about road closures and disaster
areas.
- A thorough inspection will be conducted on each vehicle before it is put back in
service on the road.
- Determine status of contracted vendors, hotels and supplies.
- Communicate functional capabilities to counties, cities and customers.
Once the roads are declared safe for travel a plan will be developed to determine
which major accounts need emergency service.
Conduct Safety briefing with employees concerning conditions in the communities
and the dangers that they will encounter on the streets and roadways at least daily.
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