HomeMy Public PortalAbout701.1 - Business and Financial Services - Information Technology - Organization and PolicyCity Clerk/General Administration Department
Technology Management Division Section 701.1
Policies and Procedures Manual Page 1
701.1 SUBJECT: ORGANIZATION AND POLICY
:1 OBJECTIVE:
To provide overall executive management and direction to all activities and operations of the
Technology Management Division.
:2 AUTHORITY:
This procedure amended by City Council September 15, 2003.
:3 DIRECTION:
The Chief Information Officer, as an appointed official, serves at the pleasure of, and receives
direction from the Mayor through the City Clerk/General Administration Department Director.
:4 FUNCTIONS:
A. Mission
The Technology Management Division provides technology that supports departmental
users' ability to perform their tasks and ultimately provide effective citizen service. The
organization's goal is to promote innovations in technology products and services,
responsiveness to addressing business needs, and knowledge in the form of consulting
services, courtesy and professionalism in all dealings with each other, internal clients,
citizens, vendors and other government agencies.
B. Management Support
The management support function ensures alignment of the Technology Management
Division's goals and objectives with the overall mission and vision of the city. It
provides strategic long range planning as well as monitoring and maintaining service
levels in the area of technology. This function is also responsible for establishing
Division policies, procedures and standards and recommending enterprise wide
technology policies and solutions to the Information Technology Executive Committee
(ITEC).
C. Strategic Support
Strategic support is responsible for developing strategic and tactical plans with
departmental users for the selection and implementation of technology within their
particular departments. It also provides for enterprise coordination of technology
implementation. This function provides for management of strategic projects, research
and development on emerging technologies, and for coordinating with technology
vendors.
D. Systems & Networks Support
Systems & Networks Support is responsible for enterprise-wide planning, design,
operation and administration of personal computers, servers, computer networks, voice
communications, data communications and internet related technologies.
E. Software Support
Software support is responsible for planning, coordinating, developing, maintaining and
implementing custom and packaged application software utilized to solve the business
needs of the City. This function also provides and administers technology-related
training, and coordinates and assists departmental users with implementation of internet
business applications.
City Clerk/General Administration Department
Technology Management Division Section 701.1
Policies and Procedures Manual Page 2
:5 FORMS:
None.
:6 COMMITTEE RESPONSIBILITIES:
Information Technology Executive Committee (ITEC); City Operations Committee.
:7 REFERENCE:
Procedure adopted by City Council December 18, 1989, Item 16A-47; amended February 4, 1991,
Item 3/50; amended December 9, 1991, Item 6NN; amended October 5, 1992, Item 4GGG;
amended June 14, 1993, Item 4-Q; amended March 20, 1955, Item SS; amended August 31, 1998,
Item 3K; amended April 3, 2000; amended September 15, 2003.
:8 EFFECTIVE DATE:
This procedure effective September 15, 2003.