HomeMy Public PortalAbout702.1 - Business and Financial Services - Information Technology - Strategic SupportAdministrative Services Department
Technology Management Bureau Section 702.1
702.1 SUBJECT: STRATEGIC SUPPORT
:1 OBJECTIVE:
Strategic support is responsible for developing strategic and tactical plans with departmental users
for the selection and implementation of technology within their particular departments and
provides for enterprise coordination of technology implementation. This function provides for
management of strategic projects, research and development on emerging technologies, and for
coordinating with technology vendors.
:2 AUTHORITY:
This procedure adopted by City Council on April 3, 2000, Item 2PPP.
:3 DIRECTION:
The Deputy Chief Information Officer is responsible for the Strategic Support function and serves
at the pleasure of the Mayor, and receives direction from the Chief Information Officer.
:4 FUNCTIONS:
A. Department Technology Consultants
1. Responsible for strategic and tactical planning of technology initiatives within
each department.
2. Identifies viable opportunities for technology to enable departmental users to
conduct business more effectively and efficiently, and thus reducing operating
costs and/or improving service to citizens.
3. First point of contact for the user department in matters of technology planning,
initiatives, projects, training, and problems.
4. Works with departmental users, Technology Management, purchasing, and
vendors to plan, develop, and execute purchasing "Request For Proposals"
(RFPs) for technology related hardware, software and services.
5. Develops business cases for proposed technology projects and initiatives.
6. Coordinates project implementation with project managers, users, vendors, etc.
7. Recommends policy and procedures to improve the Technology Management
Bureau's ability to service its clients.
B. Strategic Projects
Identify, coordinate and implement strategic enterprise-wide technology initiatives.
C. Emerging Technologies
Provide for the research and development of new emerging technology that has potential
to improve City operations, reduce cost and/or improve service to citizens. When
appropriate, develop a business case for implementation of new technology and present
to the Information Technology Executive Committee (ITEC).
D. Project Management
Provide professional project management for major projects to ensure effective
implementation of technology on time and within budget.
E. Vendor Relations
1. Maintain and manage technology vendor relationships to ensure the timely
delivery of quality services and products at the best possible cost.
2. Track, manage and administer technology related vendor contracts and billing.
Policies and Procedures Manual Page 1
Administrative Services Department
Technology Management Bureau Section 702.1
Policies and Procedures Manual Page 2
:5 FORMS:
None.
:6 COMMITTEE RESPONSIBILITIES:
None.
:7 REFERENCE:
This procedure adopted by City Council August 31, 1998, Item 3K; amended April 3, 2000, Item
2PPP.
:8 EFFECTIVE DATE:
This procedure effective April 3, 2000.