HomeMy Public PortalAboutORD15897BILL NO. 2018-116
SPONSORED BY Councilman Graham
ORDINANCE NO. /5 q 7
AN ORDINANCE OF THE CITY OF JEFFERSON, MISSOURI, AUTHORIZING THE
MAYOR AND CITY CLERK TO EXECUTE A $124,110 AGREEMENT WITH TYLER
TECHNOLOGIES -NEW WORLD FOR THE UPGRADE OF SOFTWARE USED IN THE
911 CENTER AT THE POLICE DEPARTMENT.
NOW, THEREFORE, BE IT ENACTED BY THE COUNCIL OF THE CITY OF
JEFFERSON, MISSOURI, AS FOLLOWS:
Section 1. The Mayor and City Clerk are hereby authorized and directed to
execute an agreement with Tyler Technologies -New World for the software upgrade in
the 911 Communications Center in the amount $124,110. Funding for this procurement
will come from Sales Tax "G" account number 45-990-575020.
Section 2. The agreement shall be substantially the same in form and content as
that agreement attached hereto as Exhibit A.
Section 3. This Ordinance shall be in full force and effect from and after the date
of its passage and approval.
Passed: % / /#-1'`CM /B) AO/
Presiding Officer
ATTEST:
Approved:(eA CJt (G%� /
Mayor Carrie Tergin
APPROVED AS TO FORM:
City C•,: selor
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AMENDMENT
EXHIBIT A
This amendment ("Amendment") is effective as of the date of signature of the last party to sign as indicated below
("Amendment Effective Date") by and between Tyler Technologies, Inc., a Delaware corporation with offices at 840 West
Long Lake Road, Troy, MI 48098 ("Tyler") and Jefferson City, with offices at 401 Monroe St, Jefferson City, MO 65101-
3186 ("Client").
WHEREAS, Tyler and the Client are parties to a License Agreement with an effective date of December 20, 2007 (the
"Agreement");
WHEREAS, Tyler and Client now desire to amend the Agreement;
NOW THEREFORE, in consideration of the mutual promises hereinafter contained, Tyler and the Client agree as follows:
1. The "Deleted Standard Software" set forth in Exhibit 1, Schedule 1, is hereby removed from the Agreement, and
Client's license thereto shall cease when the replacement Tyler Software set forth in Exhibit 1 and identified as
Enterprise Upgrade ("Replacement Standard Software") is hereby added to the Agreement and has been moved
to a live production environment. Project management, implementation and training services associated with
the upgrade will be provided according to the terms of Schedule 1 to Exhibit 2.
2. The following payment terms shall apply:
a. Additional software fees as set forth in Exhibit 1 will be invoiced 100% on the Amendment Effective
Date.
b. Associated maintenance and support fees (including Esri) for the Replacement Standard Software will
remain unchanged from the Deleted Standard Software. Associated maintenance and support fees for
any additional Tyler Software listed in Exhibit 1 will be invoiced on a pro rata basis for the period
beginning on the first day of the month following the Amendment Effective Date through the end of the
current maintenance term and thereafter in a lump sum amount together with Client's then -current
maintenance and support fees for previously licensed software. On an annual basis thereafter, Tyler will
invoice Client its then -current annual maintenance and support fees.
c. Additional Implementation and other professional services (including training) are billed and invoiced as
delivered, at the rates set forth in the Amendment Investment Summary.
d. Except as otherwise provided, other fixed price services are invoiced upon complete delivery of the
service. Project Management services, if any, will be billed monthly in arrears, beginning on the first day
of the month immediately following the Amendment Effective Date.
e. Third Party Software License Fees: License fees for Third Party Software, if any, are invoiced when we
make it available to you for downloading.
f. Travel expenses shall be invoiced as incurred, as applicable.
3. This Amendment shall be governed by and construed in accordance with the terms and conditions of the
Agreement.
4. All other terms and conditions of the Agreement shall remain in full force and effect.
[SIGNATURES ON NEXT PAGE]
Amendment -Jefferson City MO -Ent CAD Upgrd-J W 2.19.19 (2018-24443-2 2.18).doc
IN WITNESS WHEREOF, a duly authorized representative of each party has executed this Amendment as of the date of
signature of the last party to sign as indicated below.
Tyler Technologies, Inc.
Jefferson City, MO
.E� By (1P -111X2 r
Name: Gres Sebastian
Title: President, Public Safety Division
Date: .,7--.7S'—/9
Name: Gyre ( lf VI.)
Title: // / /J
Date: 3 — 14461
I
APPROVED AS TO FORM:
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19,19 (2018-24443-2 2.18).doc
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Exhibit 1
Amendment Investment Summary
The following Amendment Investment Summary details the software, products, and services to be delivered by us to
you under the Agreement. This Amendment Investment Summary is effective as of the Amendment Effective Date.
REMAINDER OF PAGE INTENTIONALLY LEFT BLANK
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2.18).doe
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Sales Quotation For
City of Jefferson City Police Department
401 Monroe St
Jefferson City , MO 65101-3186
Phone +1 (573) 634-6400
T ler Software and Related. Services
Description
Computer Aided Dispatch
Date:
Quote Expiration
Quote Name:
Quote Number:
Quote Description:
2/1012019
6121/2019
Jefferson City Police- Enterprise CAD upgrade
2010-24443-2
Enterprise CAD upgrade
New World Enterprise Upgrade Combined LE/Eire/EMS CAD
Enterprise Upgrade CAD AVL
Enterpnse Upgrade Service Vehicle Rotation (Wrecker, Ambulance)
Enterpnse Upgrade Web CAD Monitor
Enterprise Upgrade CAD Paging Interface
Enterprise Upgrade E-911 Interface
Enterpnse Upgrade On -Line CAD Interface to State/NCIC
Encoder Interface
0
$0 0
$0 0
30 0
30 0
$0 0
$0 0
$7,000 0
30 SO
$0 SO
$0 SO
30 SO
SO 30
$0 SO
30 SO
$0 37,000
SO
$0
$0
$0
$0
$0
$0
$1,176
Other Software
Workstation License
Law Enforcement Records Management Data Mart 1 Includes 2 users
Fire Records Management Data Mart / Includes 2 users
CAD Data Mart / Includes 2 users
Sub -Total:
Less Discount.
TOTAL:
Services
Project Management
Standard Environment (HyperV or VMWare) Installation and Configuration
Enterprise Upgrade Message Switch Installation Support
30 0
$2,000 0
$2,000 0
32,000 0
$13.000
52.600
310.400 0
Quantity
1
1
$0 $0
$O 32,000
$0 32,000
30 32,000
50 513,000
Sri 52.600
SO 310,400
Unit Price Unit Discount
$6,400
$13,200
34,400
Amendment -Jefferson City MO -Ent CAD Upfgrd-JW 2.19.]9 (2018-24443-22.18).doc
$0
$0
SO
$0
$336
3336
$336
.32,164
SO
32,184
Extended Price
36,400
313,200
34,400
Enterprise Upgrade Data File Migration 1 CAD/Calls for Service 1 $4,400 $0 $4,400
Enterprise Upgrade NCIC Parsing (CAD) 1 52,640 50 $2,640
Enterprise Upgrade Interface Go -Live Support 1 5880 50 $880
Enterpnse Upgrade Interface Post -Live Support 1 5880 $0 $880
Enterprise Upgrade Migrate LERMS Interfaces 1 $1,760 $0 51,760
Enterprise Upgrade GIS Implementation Fee 1 58,800 SO 58,800
Enterprise CAD Upgrade Implementation Services including Software Tailoring and Set- 1 519.800 50 519,800
up, Training, and Go -Live Support
Decision Support Software Implementation Fee
Enterpnse Upgrade Web CAD Monitor Installation
Enterprise Upgrade CAD Paging Installation
Enterprise Upgrade E-911 Interface Installation
Enterpnse Upgrade On -Line CAD Interface Installation
Encoder Interface Installation
3
1
1
1
1
1
513,050
5440
5440
5880
$1.760
53.480
50
50
$0
$0
50
50
513,050
$440
$440
$880
51,760
$3,480
TOTAL:
Third Party Hardware, Software and Services
583.210
Description
Year One
Quantity Unit Price Total Price Unit Maintenance Maintenance
Esri Version Upgrade
3rd Party Hardware Sub -Total:
3rd Party Software Sub -Total:
TOTAL:
Summary
Total Tyler Software
Total Tyler Services
Total Other Costs
Total Third Party Hardware, Software and Services
Travel and Living Expenses
Summary Total
1
$6,500
One Time Fees
$10,400
$83,210
50
$6,500
$24,000
5124.110
$6,500
50
56,500
56.500
Recurring Fees
52,184
$1,365
$3.549
$1,365
$1,365
50
51.365
51.365
T
ler Discount Detail
Description
Licen
- Discount License Net Maintenance
Computer Aided Dispatch
New World Enterprise Upgrade Combined LE/Fire/EMS CAD
$0
$0
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2.18).doc
$0
$0
Enterprise Upgrade CAD AVL $0 $0 $0 $0
Enterprise Upgrade Service Vehicle Rotation (Wrecker, Ambulance) $0 $0 $0 $0
Enterprise Upgrade Web CAD Monitor 50 $0 $0 $0
Enterprise Upgrade CAD Paging Interface $0 $0 $0 50
Enterprise Upgrade E-911 Interface $0 $0 $0 $0
Enterprise Upgrade On -Line CAD Interface to StateINCIC $0 $0 $0 $0
Encoder Interface 57,000 $1,400 $5,600 $1,176
Other Software
Workstation License $0 $0 $0 $0
Law Enforcement Records Management Data Mart / Includes 2 users 52,000 $400 $1,600 $336
Fire Records Management Data Mart / Includes 2 users $2,000 5400 $1,600 $336
CAD Data Mart / Includes 2 users $2.000 $400 $1,600 5336
Sub -Total: 513.000 52,.600 510.400 52.164
Total: 513.000 $2,600 510.400 $2.184
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2.181.doc
Assumptions
Personal Computers must meet the minimum hardware requirements for New World products. Microsoft Windows 718.1110 32/64 bit or later is required for all
client machines. Windows Server 2012/2016 and SQL Server 2012/201412016 are required for the Application and Database Server(s)
New World product requires Microsoft Windows Server 2012/2016 and SQL Server 201212016, including required Client Access Licenses (CALs) for applicable
Microsoft products. Servers must meet minimum hardware requirements provided by Tyler. The supported Microsoft operating system and SQL versions are
specific to Tyler's release versions.
New World product requires Microsoft Excel or Windows Search 4.0 for document searching functionality; Microsoft Word is required on the application server for
report formatting
Tyler recommends a 100/1000MB (GB) Ethernet network for the local area network_ Wide area network requirements vary based on system configuration, Tyler
will provide further consultation for this environment.
Does not include servers, workstations, or any required third -party hardware or software unless specified in this Investment Summary. Customer is responsible for
any third -party support.
Licensed Software, and third -party software embedded therein, if any, will be delivered in a machine readable form to Customer via an agreed upon network
connection. Any taxes or fees imposed are the responsibility of the purchaser and will be remitted when imposed.
Tyler's GIS implementation services are to assist the Customer in preparing the required GIS data for use with the Licensed New World Software. Depending
upon the Licensed Software the Customer at a minimum will be required to provide an accurate street centerline layer and the appropnate polygon layers needed
for Unit Recommendations and Run Cards in an industry standard Esri file format (Personal Geodatabase, File Geodatabase, Shape Files). Customer is
responsible for having clearly defined boundaries for Police Beats, EMS Districts and Fire Quadrants. If necessary Tyler will assist Customer in creating the
necessary polygon layers (Police Beats, EMS Districts and Fire Quadrants) for Unit Recommendations and Run Cards. Tyler is not responsible for the accuracy of
or any ongoing maintenance of the GIS data used within the Licensed New World Software.
Client is responsible for any ongoing annual maintenance on third -party products, and is advised to contact the third -party vendor to ensure understanding of and
compliance with all maintenance requirements
All Tyler Customers are required to use Esri's ArcGIS Suite to maintain GIS data. All maintenance, training and ongoing support of this product will be contracted
with and conducted by Esri_ Maintenance for Esri's ArcGIS suite of products that are used for maintaining Customer's GIS data will be contracted by Customer
separately with Esri.
CAD Maintenance includes 24/7 Support.
Custom interface will be operational with existing third party software. Any subsequent changes to third party applications may require additional services.
When State/NCIC is included. Client is responsible for obtaining the necessary State approval and any non -Tyler hardware and software Includes state -specific
standard forms developed by Tyler. Additional forms can be provided for an additional fee
Unless a Workstation License is included, New World CAD includes 6 licenses.
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2.18).doc
Assumptions
Configuration and end user training for Decision Support Software to occur after Client has been live for 3 months or longer on an application. Classes are limited
to 10 trainees maximum; service and travel costs will be incurred for additional classes.
ESRI - 1. CAD- 6. Mobile -12
Client curently has a Workstation License which includes 16 MSP CAD users. This Investment Summary upgrades all MSP CAD users to Enterprise CAD users.
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2,18).doc
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Exhibit 1
Schedule 1
Deleted Standard Software
CAD (Workstations included in CAD Base - 6)
1. New World MSP Combined LE/Fire/EMS CAD
- Call Entry
- Call Control Panel
- Unit Recommendations
- Unit Status and Control Panel
- Call Stacking
- CAD Messaging
- Call Scheduling
- Dispatch Questionnaire
- Fire Equipment Search/Fire Equipment Move
- GIS/Geo-File Verification
- Hazard and Location Alerts
- Hazmat Search
-HydrantInventory
- Access to New World LE Records
- Access to New World Fire Records
- Note Pads
- Rip -N -Run Remote Printing
- Run Cards/Response Plans
2. Additional New World MSP Software for Computer Aided Dispatch
- CAD Mapping
- CAD AVL
- Data Analysis/Crime Mapping/Management Reporting (1 application)
- Service Vehicle Rotation (Wrecker, Ambulance)
- Web CAD Monitor
3. New World MSP Third Party CAD Interface Software
- CAD Paging Interface
Supports SNPP, SMTP, Standard TAP, WCTP
- E-911 Interface
On -Line Modules
- On -Line CAD Interface to State/NCIC
Includes state -specific standard forms
- Pre -Arrival Questionnaire Interface (1 questionnaire(s) - EMD)
Supports ProQA for Fire, EMO, Police; PraQA Paramount for Fire, EMO, Police; APCO Meds & Advisor,
PowerPhone
4. Additional CAD Workstations
- 10 workstations
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2.18).doc
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Exhibit 2
Upgrade Services
1. Project Management Services
We shall act as Project Manager to assist you in implementing the Tyler Software. Project Management Services
include:
a) Developing an Implementation Plan;
c) Providing revised Implementation Plans (if required);
d} Providing monthly project status reports; and
e) Facilitating project status meetings
• a project review (kickoff) meeting at your location
• progress status meeting(s) during implementation via telephone conference or at
your location; and
• a project close-out meeting at your location to conclude the project.
f) Consultation with other vendors or third parties, if necessary.
2. implementation and Training Support Services
Implementation and training support services have been allocated for this project as described in the Amendment
Investment Summary. Avoiding or minimizing custom or modified features will aid in keeping the support costs to the
amount allocated. The recommended implementation and training support services include:
a) implementation of the Tyler Software; and
b} Training you or assisting with your training on the Tyler Software.
The project management, implementation and training support services provided by us may be performed at your
premises and/or at our headquarters in Troy, Michigan (e.g., portions of project management are performed in Troy).
We make all reasonable efforts to schedule our personnel for travel, including arranging travel reservations, at least two
(2) weeks in advance of commitments. Therefore, if you cancel services less than two (2) weeks in advance (other than
for Force Majeure or breach by us), you will be liable for all (a) non-refundable expenses incurred by us on your behalf,
and (b) daily fees associated with cancelled professional services if we are unable to reassign our personnel. We will
make all reasonable efforts to reassign personnel in the event you cancel within two (2) weeks of scheduled
commitments.
3. interface and/or Fixed Installation Services
We shall provide interface and/or fixed installation services as described in the Amendment Investment Summary.
Our GIS implementation services are to assist you in preparing the required GIS data for use with the Tyler Software. At
a minimum, you will be required to provide an accurate street centerline layer and the appropriate polygon layers
needed for Unit Recommendations and Run Cards in an industry standard ESRI file format (Personal Geodatabase, File
Amendment -Jefferson City MO -Ent CAD IJpgrd-JW 2.19.19 (2018-24443-2 2.18).doc
Geodatabase, Shape Files). You are responsible for having clearly defined boundaries for Police Beats, EMS Districts and
Fire Quadrants. If necessary, we will assist you in creating the necessary polygon layers (Police Beats, EMS Districts and
Fire Quadrants) for Unit Recommendations and Run Cards. We are not responsible for the accuracy of or any ongoing
maintenance of the GIS data used within the Tyler Software.
4. Hardware Quality Assurance Service
We shall provide Hardware Systems Assurance of your server(s).
a) Hardware Quality Assurance Services (Standard Environment):
Hardware Systems Assurance and Software Installation:
- Assist with High Level System Design/Layout
- Validate Hardware Configuration and System Specifications
Validate Network Requirements, including Windows Domain
Physical Installation of our Application Servers
Install Operating System and Apply Updates
- Install SQL Server and Apply Updates
Install New World Applications Software and Apply Updates
Establish Base SQL Database Structure
Install Anti -Virus Software and Configure Exclusions
Install Automated Backup Software and Configure Backup Routines
- Configure System for Electronic Customer Support (i.e. NetMeeting)
- Tune System Performance Including Operating System and SQL Resources
- Test High Availability/Disaster Recovery Scenarios (if applicable)
Provide Basic System Administrator Training and Knowledge Transfer
Document Installation Process and System Configuration
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2.18).doc
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Exhibit 2
Schedule 1
Data File Conversion Assistance
We will provide conversion assistance to you to help convert the existing data files specified below. If additional files
are identified after contract execution, estimates will be provided to you prior to us beginning work on those newly
identified files.
General
1. This conversion effort includes data coming from the New World database, not multiple sources.
2. No data cleansing, consolidation of records, or editing of data will be part of the data conversion effort. Any
data cleansing, removal of duplicate records, or editing must take place by you prior to providing the data to
us.
Our Responsibilities
1. We will provide the data conversion programs to convert your data from a single data source to the Tyler
Software.
2. Tyler will provide warranty coverage for any conversion -procedure -related issue reported by Client to Tyler
within thirty (30) days after the conversion is run in the live database.
Client Responsibilities
1. You will give us access to your current MSP database for extraction of data.
2. You will be responsible for travel expenses as set forth in the Invoicing and Payment Policy.
Files to be Converted:
New World MSP CAD / Call for Service to New World Enterprise CAD Calls for Service.
Amendment -Jefferson City MO -Ent CAD Upgrd-JW 2.19.19 (2018-24443-2 2.18).doc
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Empowering people who serve the public'
Change Request Form
Customer:
Contract Date:
Jefferson City, MO
3/19/19
Submitted by:
Date:
Jody Sansing
9/6/19
Customer Code:
Project Code(s):
JEF1397
Problem/Concern/Reason for Scope Change:
Add to existing 3/19/19 project
Description of Change:
ADD
Third Party Hardware
Red Hat Enterprise Linux Server (3 -year subscription) = $2,500
Invoiced upon delivery.
Your initial subscription fees are invoiced when we make the product available to you for downloading. Subscription
fees are renewable directly through Red Hat Support (renewals@readhat.com)
Special Considerations:
Acknowledged and Agreed to by: (Tyler)
Operations
Name/Title: Kevin Flynn — Vice President of Professional
Services — Public Safety
Date: 9/6/19
Signature:
Acknowledged and Agreed to by: (Customer)
Name/Title:
Date:
Signatur
CONFIDENTIAL
(14eioon S. C rD iW , C i k Ad rv0). S-hat�
y - — J APPROVEDAS TO FO
1 - Jefferson City MO 1397 ADD Red Hat HW C.O. 090619
840 W. Long Lake Road • Troy • Michigan 48098 • 248-269-1000 • www.tylertech.com
••.. new world
Ji t NJutiY ��tlsty liiil(
Sales Quotation For
Jefferson City
401 Monroe St
Jefferson City , MO 65101-3186 Phone:
+1 (573) 634-6400
Services
Date: 7/1/2019
Quote Expiration: 12/28/2019
Quote Name: City of Jefferson City Police Department MO - Virtual
Message Switch
Quote Number: 2019-28440
Quote Description: VM Switch
Descn •tion
Quantity
Unit Price Discount
Total
Replace Existing Message Switch
TOTAL:
Third Pa Hardware, Software and Services
1
$4,350
$0
$4,350
$4,350
Description
Year One
Quantity Unit Price Total Unit Maintenance Maintenance
Red Hat Enterprise Linux Server (3 -year subscription)
3rd Party Hardware Sub -Total:
3rd Party Software Sub -Total:
TOTAL:
Summary
Total Tyler Software
Total Annual Fees
Total Tyler Services
Total Other Costs
Total Third Party Hardware, Software and Services
Travel and Living Expenses
Summary Total
2019-28440 - VM Switch
1
$2,500
$2,500
$0
$2,500
$2,500
One Time Fees Recurring Fees
$0 $0
$0
$4,350
SO
$2,500
$2,000
$8,850
CONFIDENTIAL
$0
$0
$0
$0
$0
$0
$0