HomeMy Public PortalAbout755.1 - Business and Financial Services - Information Technology - Software SupportCity Clerk/General Administration Department
Technology Management Division Section 755.1
755.1 SUBJECT: SOFTWARE SUPPORT
:1 OBJECTIVE:
Software Support is responsible for planning, coordinating, development, maintenance and
implementation of custom and packaged application software utilized to solve the business needs
of the City. This function also provides and administers technology related training, and
coordinates and assists departmental users with implementation of Internet and Intranet business
applications.
:2 AUTHORITY:
This procedure amended by City Council September 15, 2003.
:3 DIRECTION:
The Software Support Senior Manager serves at the pleasure of the City Clerk/General
Administration Department Director, and receives direction from the Technology Management
Division Chief Information Officer.
:4 FUNCTIONS:
A. Application Support
1. Responsible for the coordination, development, maintenance, installation and
implementation of custom and packaged business application software.
2. Recommends standardized desktop software products to include, but not limited
to, work processes, spreadsheets, end-user databases, groupware, etc.
3. Responsible for strategic and tactical planning of application software to ensure
software continues to meet departmental users' business needs.
B. Technology Training
1. Responsible for the maintenance, scheduling and use of the Technical Learning
Center (TLC).
2. Responsible for planning, developing and conducting appropriate training
sessions to allow departmental users to better utilize hardware and software tools.
3. Responsible for identifying enterprise-wide training needs, developing programs
to satisfy the needs, and implementing the programs.
C. Data Base Administration
Responsible for planning and development of data bases that reduce redundancy of data
and permit easy access by Software Support and queries.
D. Internet and Intranet Engineering
Provides departmental users with training, and assistance in the development of internet
and intranet related applications.
:5 FORMS:
None.
:6 COMMITTEE RESPONSIBILITIES:
Policies and Procedures Manual Page 1
City Clerk/General Administration Department
Technology Management Division Section 755.1
Policies and Procedures Manual Page 2
None.
:7 REFERENCE:
Procedure adopted by City Council December 18, 1989, Item 16A-47; amended February 4, 1991,
Item 3/50; amended December 9, 1991, Item 6/NN; amended April 19, 1993, Item VV; amended
March 20, 1995, Item SS; amended August 31, 1998, Item 3K; amended April 3, 2000, Item 2PPP;
amended September 15, 2003.
:8 EFFECTIVE DATE:
This procedure effective September 15, 2003.