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HomeMy Public PortalAboutCreating an Online User Profile for Utility Billing City of Riverdale, Iowa 110 Manor Drive, Riverdale, Iowa 52722  (563) 355-2511  www.riverdaleia.org __________________________________ _________________________________ CREATING A USER PROFILE FOR ONLINE UTILITY PAYMENTS 1. Log in to https://riverdaleia.frontdeskgworks.com/. 2. Select "Create Now." 3. Select "Yes." City of Riverdale, Iowa 110 Manor Drive, Riverdale, Iowa 52722  (563) 355-2511  www.riverdaleia.org __________________________________ _________________________________ 4. Enter the account number from your most recent utility bill. Enter the account number again to confirm. Enter the physical address where service is located. This must be typed exactly as it appears on the bill. For example, if the bill reads Road, typing Rd will not associate your bill with your user profile. This entry is not case sensitive. Select "Next." 5. Confirm that the information is correct by selecting "Next." 6. Choose the account type from the choices Citizen or Business. Enter your name, email, phone, select a password, and confirm your acceptance with terms of online payments. Select "Create Account." City of Riverdale, Iowa 110 Manor Drive, Riverdale, Iowa 52722  (563) 355-2511  www.riverdaleia.org __________________________________ _________________________________ 7. Check the email address entered in the profile for a verification link to complete the process. Click on the link in the email. City of Riverdale, Iowa 110 Manor Drive, Riverdale, Iowa 52722  (563) 355-2511  www.riverdaleia.org __________________________________ _________________________________ 8. The link will return you to the FrontDesk Account Setup screen with the message, "Congratulations; your account has been confirmed. You can log in by clicking here." Click "Clicking Here" to log in to your account. 9. Enter the email address and password used to create the online account and select "Login." 10. Once logged in, you can navigate to "Utilities" to make online utility payments. If you experience any issues, please contact City Hall at (563) 355-2511.