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HomeMy Public PortalAboutShuttle RFP Answers to QuestionsPleasant St. Shuttle rfp questions. After reviewing the RFP for the Pleasant Street Shuttle Service in Watertown, MA, we have the following questions: 1. The first paragraph on p.2 states "The shuttles will be ADA compliant and open to the general public." a. Exactly what specifications do the shuttles need to comply with this requirement? i. A wheelchair lift and two (2) wheelchair positions? ii. An electronic stop display on the interior and exterior of the shuttle for the hearing impaired? iii. An audio speaker indicating stops for the visually impaired? We will comply with MassDOT requirements. 2. Question 3.2.3 on p. 5 of the RFP states "How will you work with the town to develop and implement a plan for resident, non-member ridership, including fair collection?" a. Does the town wish to allow for cash and credit card payments? We are envisioning a system that is run out of Town Hall where we sell a pass and will take both cash and credit cards. We will work with the shuttle provider on this. b. What rates does the town wish to charge? $2.00/ride. c. Who will be responsible for the credit card fees if credit cards will be accepted? Riders will be buying passes from the Town so it will reduce the Town's income. • "Headways" are the same as a one-way transfer, correct? Therefore in a 7 am — 10 am shift, the driver is expected to make three transfers from the Mews to say the Watertown Yard. And three transfers back. Yes that is correct. Headway refers to the time interval between two vehicles traveling in the same direction on the same route. • Is the 26 passenger backup bus (that was stated in the RFP to be available) also ADA compliant with the capability of transporting folks with wheelchairs? Yes. • Are our shuttle vehicles allowed to park onsite after each shift and overnight? We will find a place to park overnight. • Is there a designated location for the drivers to park their vehicle during the shift, if the program will allow the shuttle vehicles to be parked onsite after the shift? We will find a location for parking shuttle vehicles between shifts. • Is there a preferred location the drivers may use should they need to use the bathroom? If so, where? We will find a bathroom location that can be used by the driver. Town Hall is a possibility. • Is there an age that the vehicles need to be? For example, could you say, "All vehicles must be model year 2013 or newer." We do not have a limit for age of vehicles. • Aside from branding the vehicles, does this program need to have electronic signage visible externally on the side of the vehicle indicating next stop or program? We will want to identify the destination of the shuttle on the exterior. • Does this same signage need to be placed above the driver cabin, visible from the exterior? We do not have a requirement for that. The destination needs to be visible in at least one place, visible from the exterior. • Are there any INTERIOR signage required for this program? No • For Wrapping of a vehicle, there are multiple sizes (full, 3/4 or 1/2 wrap). In order to provide you with the most accurate rates, can you provide a size you would like for this program? We have not determined that yet. Feel free to provide options or make a recommendation. • Which company is providing service for the Arsenal Street program? WeDriveU • Question 3.2.5 asks about the provider ability to adapt vehicle size and capacity as the program changes. What is your fair expectation for the frequency of change that a provider should permit the vehicle to be changed? What time table would you recommend or you are seeking? I think we will re-evaluate every 6 months. The provider will participate in the decision to make changes. • For this program will there be a single Point of Contact at the WTMA and Town or will there be multiple people we will need to be in connection with for any changes or adjustments that are needed? There will be one primary contact. • Can you describe the experience of the team we'd be working with at the WTMA and Town who have marketed similar programs? If any, what have been the challenges these members have faced in the past when working with vendors like ours? The TMA manager is also a shuttle provider.