HomeMy Public PortalAbout09 September 8, 2006 State Route 91 Advisory77842 JS/HS/EH/JH/CB
STATE ROUTE 91 ADVISORY COMMITTEE
AGENDA
Date:
Time:
Where:
Friday, September 8, 2006
9:00 a.m.
City of Corona 7 City Hall
City Council Chambers - First Floor
400 South Vicentia Avenue
Corona, California
pI�C�L�0�G
_ SEP o i 2006
RIVERSIDE COUNTY
TRANSPORTATION COMMISSION
ADVISORY COMMITTEE
Jeff Miller
Chairman
Carolyn Cavecche
Vice Chair
Bob Buster
Committee Member
Bill Campbell
Committee Member
Richard Dixon
Committee Member
i
Michael Duvall
Committee Member
i
i
Frank Hall
Committee Member
B'ob Magee
Committee Member
i
Curt Pringle
Committee Member
John Tavaglione
Committee Member
Ron Roberts
Alternate
Committee Member
Michael A. Perovich
Caltrans District 8
Ci�hdy Quon
Caltrans District 12
Alan Wapner
SANBAG
For further information, please contact W
Clerk of the Board, at (714) 560-5676.
ndy Knowles, Orange County Transportation Authority
HH.35.02
AGENDA
State Rout 91 Advisory Committee Meeting
City of Corona — City Hall
City Council Chambers - First Floor
400 South Vicentia Avenue
Corona, California
Friday, September 8, 2006, at 9:00 a.m.
Any person with a disability who requires a modification or accommodation in order to
participate in this meeting should contact the Orange County Transportation Authority Clerk of
the Board, telephone (714) 560-5676, no less than. two (2) business days prior to this meeting
to enable OCTA to make reasonablearrangements to assure accessibility to this meeting:
Agenda Descriptions
The agenda descriptions are intend to give notice to members of the public of a general
summary of items of business to be transacted or discussed. The posting of the recommended
actions does not indicatewhat action will be taken. The Committee may take any action which it
deems to be appropriate on the agenda item and is not limited in any way by the notice of the
recommended action.
Public Comments on Agenda Items
Members of the public wishing to address the Committee regarding any item appearing on the
agenda may do so by completing a }Speaker's Card and submitting it to the Clerk of the Board.
Speakers will be recognized by the Chairman at the time the agenda item is to be considered. A
speaker's comments shall be limited to three (3) minutes.
Call to Order
Chairman Miller
Pledge of Allegiance
Committee Member Magee
Special Calendar
1. Presentation of Award o Orange County Transportation Authority and
Riverside County Transportation Commission
Rock Miller, Institute of Transportation Engineers
Page 1 of 3
AGENDA
State Route 91 Advisory Committee Meeting,
Consent. Calendar (Items 2 .and 3)
All matters on the Consent Calendar are to be approved in one motion unless a
Committee member or member of the public requests separate action on a specific
item.
2. Approval of Minutes
Of the June 2, 2006, State Route 91 Advisory Committee meeting.
3. 91 Express. Lanes Pavement Maintenance Project
Dipak Roy, P.E., Orange County Transportation Authority, Project Manager
Overview
Pavement maintenance and repairs to the 91 Express Lanes are necessary as
part of routine maintenance. Since the California Department of Transportation
is doing similar work on the main lines of the Riverside .Freeway (State Route
91), it is advantageous to all to combine the two efforts.
Recommendation
Receive and file as an information item.
Regular Calendar
4. 91 Express Lanes Customer Satisfaction Survey
Jose Solorio, Orange County Transportation Authority, Marketing Program
Administrator
Overview
To monitor attitudes, awareness, usage characteristics and satisfaction rates, an
annual survey of 91 Express Lanes customers is implemented. This report
summarizes the results of the June 2006 survey.
Recommendation.
Receive information for discussion and possible action as deemed appropriate
by the Committee.
Page 2of3
AGENDA
State Rout 91 Advisory. Committee Meeting
Other Matters
5. Eastbound Auxiliary Lane From State Route 71 to Serfas Club Drive Update
Jamal Elsaleh, Caltrans District 8, Project Management Area Manager
Haissam Yahya, Caltrans D strict 8, Traffic Operations Design Senior
6. interstate 15 Cajon Pass Rehab Project
Rose Melgoza, Caltrans District 8, Chief of Public and Legislative Affairs
7. Transportation Corridor Agencies/Orange County Transportation Authority
91 Express Lanes Joint Promotion
Stella Lin, Orange County Transportation Authority, Department Manager of
Marketing
8. Renewed Measure M Plan
Paul C. Taylor, Orange County Transportation Authority, Executive Director of
Development
9. General Manager's Report
10. Committee Members' Retorts
11. Public Comments
12. Closed Session
There is no Closed Session scheduled.
13. Adjournment
The next regularly scheduled meeting of the State Route 91 Advisory Committee
will be held at 9:00 a.m. on Friday, December 1, 2006, at the Orange County
Transportation Authority Headquarters at 600 South Main Street, First Floor —
Room 154, Orange, California
Page 3 of 3
Item 2
Committee Members Present
Jeff Miller, Chairman
Carolyn Cavecche, Vice Chair
Bob Buster
Bill Campbell
Michael Duvall
Frank Hall
Bob Magee
Michael A. Perovich
Cindy Quon
Committee Members Absent
Richard Dixon
Curt Pringle
John Tavaglione
Ron Roberts
Alan Wapner
Call to Order
MINUTES
State Route 91 Advisory Committee Meeting
Staff Present
Eric Haley, RCTC, Executive Director
Arthur T. Leahy, OCTA, Chief Executive Officer
Daryl Watkins, General Manager, 91 Express Lanes
Steve DeBaun, RCTC, Legal Counsel
Jenard R. Smart, Jr., OCTA, General Counsel
Laurena Weinert, OCTA, Assistant Clerk of the Board
Mary Burton, OCTA, Deputy Clerk of the Board
OCTA and RCTC staff and members of the General Public
The June 2, 2006, regular meeting of the State Route 91 Advisory Committee
was called to order by Committee Chairman Campbell at 9:01 a.m. at the
Orange County Transportation Authority Headquarters, First Floor - Room 154.
Pledge of Allegiance
Committee Member Duval
flag of the United States o
Special Calendar
1..
led the assembly in the Pledge of Allegiance to the
America.
Introduction of New Committee Members
Committee Chairman Campbell gave opening comments and asked each
Committee Member to introduced themselves.
2. Election of New State Route 91 Advisory Committee Chairman
Committee Chairman Campbell opened nominations for the office of Committee
Chairman. A motion was made by Committee Member Magee, seconded by
Committee Member Duval , and declared passed by those present, to approve
Jeff Miller as the State Route 91 Advisory Committee Chairman.
3. Election of New State Rote 91 Advisory Committee Vice Chairman
Newly -elected Committee Chairman Miller opened nominations for the office of
Committee Vice Chair. A motion was made by Committee Member Duvall,
seconded by Committee Member Campbell, and declared passed by those
present, to approve Carolyn Cavecche as the State Route 91 Advisory
Committee Vice Chair.
June 2, 2006
Page 1of7
MINUTES
State Route 91 Advisory Committee Meeting
4. Committee Meetings Days and Times
A motion was made by Committee Member Campbell, seconded by Committee
Member Duvall, and declared passed by those present, to theapprove the 2006
State Route 91 Advisory Committee meeting dates and time.
Consent Calendar (Item 5)
5. Approval of Minutes
A motion was made by Committee Member Duvall, seconded by Committee
Member Buster, and declared passed by those present, to approve the minutes
of the November 18, 2005, State Route 91 Advisory Committee meeting.
Committee Member Hall was not present to vote on Items 2 through 5.
Regular Calendar
6. Performance Monitoring and Pricing Pilot Project Update
Daryl Watkins, General Manager, 91 Express Lanes, gave a verbal update on
the pilot project goals and benefits, what has been completed to date, Federal
Highways Administration (FHWA) grant, and next steps.
There was discussion and comments between staff and the Committee
regarding:
• What the FHWA grant would buy.
• The acceptance of the re -scope would not require dynamic -pricing.
• Toll fee and travel time display device enhancements.
• Safety concerns about 'customers existing into the general-purpose lanes
once they have seen the toll fee and travel time.
• Travel time and speed -monitoring system predictability and accuracy.
• If the dynamic -pricing does not work, it can be discontinued.
• The monitoring sensor- technology would be poll -mounted radars.
• The tollroad is self sufficient, and no OCTA money would be used for .the
performance -monitoring system.
• OCTA toll revenue funds will provide a 25 percent match to the FHWA grant.
A motion was made by Committee Member Buster, seconded by Committee
Member Campbell, and declared passed by those present, to receive and file as
an information item.
June2,2006 Page2of7
MINUTES
State Route 91 Advisory Committee Meeting
7. Riverside County - Orange County Major Investment Study Draft Action
Plan
Paul C. Taylor, OCTA, Executive Director of Planning, Development, and
Commuter Services, briefly summarized the draft three-year action plan for the
initiatives which are referenced in the staff report.
There was discussion and comments between staff and the Committee
regarding:
• Input from three ad -hoc committees, as well as this Committee. The ad -hoc
committees would start meeting in fall 2006.
• Preliminary schedule referenced in Attachment A.
• Ortega Highway Safety and Operational Study - The major investment study
recommended reduced future capacity from four lanes to two.
• The Metropolitan Water District (MWD) applied for permits for two borings,
which are located at the Riverside/Orange County line and in Orange County.
• The MWD has yet to adopt the cooperative agreement approved by Orange
County Transportation Authority (OCTA), Riverside County Transportation
Commission (RCTC), and the Foothill Eastern Transportation Corridor
Agency (TCA) for the Riverside Orange Corridor Authority (ROCA).
A motion was made by Committee Member Campbell, seconded by Committee
Vice Chair Cavecche, and declared passed by those present, to approve the
draft action plan and direct staff to forward the plan to the Riverside County
Transportation Commission and Orange County Transportation Authority Boards
of Directors for approval.
Other Matters
8. 2006 Draft State Route 91
mplementation Plan
Kurt Brotcke, OCTA, Department Manager of Planning and Development,
introduced Steve Huff from RBF Engineering. Mr. Brotcke provided a verbal and
PowerPoint presentation regarding the overview, project summary by years
2011, 2015, 2020, and 2030, traffic analysis, assumptions, eastbound p.m. travel
time and speed, westbound a.m. travel time and speed, traffic summary, and
recommendations.
There was discussion and comments between staff and the Committee
regarding:
• The schedule for an additional eastbound lane between the State Route 241
and State Route 71.
June 2, 2006
Page 3of7
MINUTES
State Route 91 Advisory Committee Meeting
8. (Continued)
• Design -build legislation in Sacramento is being monitored by OCTA staff,
which could benefit the additional eastbound Zane project
• There are opportunities for project advancement for the 2015 projects, and
the estimates and dollars are current year for this report.
• OCTA does not have current funding for the 2015 projects. The State's
initiative and a -potential renewed Measure M could provide funding.
• RCTC. does not have current funding for the 2015 projects. Measure A has
potential opportunities, and they are reviewing a private/public partnership for
supplementing the existing revenues.
• The 2015 Fairmount Boulevard interchangeproject concept includes a
connection to and from the north only and does not assume an extension
frorn•the south:
• The direct connector from the State Route 71 to the State Route 241 is a
project concept in 2030.
• Traffic forecasts are conservative.
A motion was made by Committee Member Buster, seconded by Committee
Campbell, and declared passed by those present, to forward the Draft 2r '
State Route 91 Implementation Plan to the Orange County Transport:.,
Authority Boards of Directors for approval.
Riverside County Transportation Commission Strategic Partnership
Project Overview
Anne Mayer, Deputy Executive Director, RCTC, provided a verbal overview of
the RCTC strategic partnership efforts. RCTC has authorized the use of $200
million from commercial paper proceeds for advancing project development. In.
addition, RCTC is also proceeding with a 2009-2019 delivery plan, which will be
completed within the next six to nine months.
Committee Member Campbell inquired if one of the partnership options is
working with the 91 Express Lanes and teaming up with OCTA. Ms. Mayer
responded that it could be an option and at this time; RCTC is considering all
available options.
Committee Member Campbell requested an update for a future Committee
meeting.
June 2, 2006 Page 4 of 7
MINUTES
State Route 91 Advisory Committee Meeting
10. Proposal for Renewed Measure M
Paul C. Taylor, OCTA, Executive Director of Planning, Development, and
Commuter Services, providled a verbal update. Mr. Taylor referenced page 11 of
the Renewed Measure M Transportation Investment Plan, which was distributed
to the Members.
He stated that as of today, 25 of the 34 Orange, County cities have passed a
resolution endorsing placini the renewed Measure M on the ballot. In July 2006,
OCTA will ask the Orange County Board of Supervisors for approval to place it
on the November 2006 ba lot.
Committee Member Buster' inquired if the improvements referenced in page 12
will be coordinated with he Riverside County's improvements. Mr. Taylor
responded that the coordination would happen._
11. Riverside Orange Corridor Authority Cooperative Agreement
Paul C. Taylor, OCTA, Executive Director of Planning, Development, and
Commuter Services, prov ded a verbal update and referenced the cooperative
agreement, which was distributed to the Members. This cooperative agreement
jointly exercises the powers of RCTC, OCTA, TCA, and MWD for the
geotechnical study.
There was discussion and comments between staff and the Committee
regarding:
• The MWD does have money to do the borings; however, they would like to
apply the federal funds to their effort.
• The MWD wants to cooperate, and the cooperative agreement will be
forwarded to their Board of Directors in June 2006.
12. General Manager's Repo
Daryl Watkins, General Manager, 91 Express Lanes, gave a verbal update on:
• Traffic and revenue trends on the 91 Express Lanes.
• Project updates on the traffic management system and phone system
upgrade.
• The 91 Express Lanes could lose 70-140 thousand dollars worth of potential
toll revenues during the State Route 91 maintenance closure periods.
• A packet was distributed to the Members, which included the 91 Express
Lanes toll revenue fact sheet, Caltrans State Route 91 Construction Project,
and 2006 91 Express Lanes Customer Satisfaction Survey.
June 2, 2006
Page 5 of 7
MINUTES
State Route 91 Advisory Committee Meeting
12. (Continued)
• OCTA has a new operating contract with Cofiroute USA.
There was discussion and comments between staff and the Committee
regarding:
• Importance of having .excellent customer service and keeping the public
educated as to what is being planned.
• Committee Member Campbell requested a copy of last year's customer
survey to help evaluate the 2006. survey..
• The revenue rate of increase was down for February, March, and April 2006,
and staff will analyze the cause.
Committee Member Duvall supports the tow truck service on the 91 Express
Lanes because we are charging the customer.
• The Performance Monitoring and Pricing Pilot Project could go forward
without the federal grant funding.
13. Committee Members' Reports
Committee Member Campbell stated that he appreciated being Chairman last
year. He announced that Art Brown, OCTA Chairman, and Arrmeal Moore,
RCTC, served on the Committee last year. The .new Members are R2
Dixon, OCTA, and Ron Roberts, RCTC, is an alternate.
Committee Member Campbell announced that the TCA appointed him as a
voting Board Member for the ROCA. He will be representing the OCTA and TCA
Board of Directors.
Committee Member Quon stated that there has been a good partnership for the
State Route 91 pavement rehab project. In addition, the Ortega Highway safety
project is moving forward, and the closures will be on the low peak hours in the
opposite directions.
Committee Member Hall stated that the 2006 League of California Cities' Annual
Conference could conflict with the September.8 meeting. Committee Chair Miller
requested that OCTA staff poll the Members for alternative dates.
Committee Chair Miller requested that for the next meeting, RCTC, OCTA, and
Caltrans coordinate a presentation on the small project, which will eliminate two
drop lanes from the State Route 71 to Serfas Club Drive. Also, to include in the
presentation• the review of other funding opportunities and streamlining the
environmental process for this project.
June 2, 2006 Page 6 of 7
MINUTES
State Route 91 Advisory Committee Meeting
14. Public Comments
There were no Public Comments.
15. Closed Session
There was no Closed Session conducted at this meeting.
16. Adjournment
The meeting adjoumed at 10:45 a.m. The next regularly scheduled meeting
date of the State Route 91 Advisory Committee is to be determined and will be
held at the City of Corona; City Council Chambers, 400 South Vicentia Avenue,
Corona, California. .
ATTEST
Laurena Weinert
OCTA Assistant Clerk of the Board
Jeff Miller
Committee Chairman
June 2, 2006
Page 7of7
Item 3
OCTA
September 8, 2006
To: State Route 91 A
From: Paul C. Taylor
Subject: 91 Express Lanes
Overview
sory Committee
xecutive Director, Development
Pavement Maintenance Project
Pavement maintenance and repairs to the 91 Express Lanes are necessary as
part of routine maintenance. S nce the California Department of Transportation
is doing similar work on the ma n lines of the Riverside Freeway (State Route 91),
it is advantageous to all to comb ne the two efforts.
Recommendation
Receive and file as an information item.
Background
A Pavement Management Report (PMR) was prepared in April 2004 to
establish recommendations t'egarding maintenance and repair to the
91 Express Lanes. The PMR indicated the pavement is in better condition than
might be expected but recommendswork in several locations, repairing the
joints with the main lanes (general purpose), and replacing the channelizers
between the 91 Express Lanes and the main lanes of the Riverside Freeway
(State Route 91).
The California Department of Transportation (Caltrans) has underway a
pavement rehabilitation project in the main lanes of the State Route 91
(SR-91). All work begins late fat night and ends before the morning commute.
To speed the pace of work, Caltrans allows the closure of more than one lane
at a time. To facilitate the accelerated schedule, the Orange County
Transportation Authority (Authority) has allowed Caltrans to use the 91 Express
Lanes as a detour for non -truck traffic during overnight construction; there are
few Express Lanes customers at those hours.
Orange County Transportation Authority
550 South Main Street / P.O. Box 14184 / Orange / California 92863-1584 / (714) 560-OCTA (6282)
91 Express Lanes Pavement Maintenance Project Page 2
Discussion
The PMR recommended short-term repairs and preventative maintenance
along the 91 Express Lanes. These include:
• Northbound Costa Mesa Freeway (State Route 55) approach ramp
• Bridge deck, heaved asphalt concrete pavement at concrete and asphalt
pavement joint
• 91 Express Lane joints with the general-purpose lanes in both directions
• Replacement of all channelizers in both directions
Also, to maintain a good overall service life, the PMR recommends various
long-term procedures, such as surface grinding to level heaved asphalt (in the
buffer area) and sealing the joint between asphalt concrete and concrete
surfaces.
To minimize the period of inconvenience to motorists in the overnight hours,
Authority staff and Caltrans have discussed having the contractor on the SR-91
main lanes rehabilitation work also perform the repairs. and preventive
maintenance needed by the 91 Express Lanes. Under that approach, the
91 Express Lanes work would occur during the same 264 days as the work in
the main lanes and would cost no more than our engineers had estimated for a
separate contract, saving. the Authority the time and cost of a separat+
procurement process.
Fiscal Impact
This project was approved in the Authority's Fiscal Year 2006-07 Budget,
Development, Account 0036-9023-B3200-BJQ, and is funded by the State
Route 91 Toll Road Fund.
Summary
The Authority Board of Directors approved the plan to accomplish pavement
repairs and maintenance on the 91 Express Lanes in conjunction with the
Caltrans rehabilitation of the general purpose lanes on SR-91.
91 Express Lanes Pavement
Maintenance Project' Page 3
Attachment
None.
Prepared by:
)t-eec.
Dipa oy, P.E.
Project Manager
(714) 560-5863
Item 4
OCTA
September S, 2006
To:
From:
Subject: 91 Express Lane
Overview
State Route 91 Advisory Committee
Ellen S. Burton, Executive Director, External Affairs
Customer Satisfaction Survey
To monitor attitudes, awareness, usage characteristics and satisfaction rates, an
annual survey of 91 Express�Lanes customers is implemented. This report
summarizes the results of the J ne 2006 survey.
Recommendation
Receive information for discussion and possible action as deemed appropriate by
the Committee.
Background
When the California Private ransportation Company owned the 91 Express
Lanes, an annual Customer S tisfaction Survey was conducted to understand
customer usage of and satisfaction with the 91 Express Lanes. Orange County
Transportation Authority (OCTA) has continued this practice, completing
annual surveys since 2003.
Discussion
Insights Worldwide Research of Lake Forest conducted this year's customer
satisfaction research, a teleph ne survey of 400 randomly selected 91 Express
Lanes users. To track trends, survey questions were similar to those of prior
years. Below is a sample of ndings in three categories — overall .satisfaction
levels, transponder and toll road usage, and general customer awareness and
characteristics. More results jfi-om the 2006 Customer Satisfaction Survey are
included as Attachment A.
Orange County Transportation Authority
550 South Main Street / P.O. Box 14184 /Orange /California 92863-1584 / (714) 560-OCTA (6282)
91 Express Lanes Customer Satisfaction Survey Page 2
Overall Satisfaction
Customers of the 91 Express Lanes continue to express a high level of
satisfaction with the toll facility. In 2006, 85 percent of customers said they
were satisfied with the lanes, similar to the 86 percent who expressed high
levels of satisfaction in 2005.
• When asked why respondents were satisfied with the 91 Express Lanes,
"less traffic/quicker trip" was mentioned most often.
• Almost three quarters (73 percent) of respondents perceived the
91 Express Lanes as "very safe" or "safe," similar to the 72 percent level in
the prior year.
• "People cut in after the toll booth" was cited as the top safety concern,
followed by "too many speeders."
• Three reasons customers cite as reasons why they like traveling in the
lanes were: "less/no traffic," "saves time," and "able to travel faster.
• "Extend the 91 Express Lanes," "lower the toll rates," and "reduce traffic,"
continued to be the top three customer recommendations to improve the toll
road.
Transponder and Toll Road Usage
The most notable statistic regarding toll road usage was the percentage of
respondents that indicated they use the 91 Express Lanes during non -rush
hours. In 2006, 41 percent of respondents said they used the lanes during.
non -rush hours, up from 37 percent in 2005 and 27 percent in 2004. This trend
may indicate that OCTA's pricing policies have been effective in incentivizing
travel during non -rush hours. Other transponder and toll road usage results are
below.
• A majority of respondents, 61 percent, said they had only one transponder
in the household. In 2005, 69 percent of households had one transponder.
• More customers reported having multiple transponders in the household
this year: 38 percent versus 30 percent last year.
• More people reported they used the 91 Express Lanes to go home in the
afternoon versus going to work in the moming (42 percent vs. 38 percent).
• A "change in work hours or job" was cited as the most likely trigger for an
increase in 91 Express Lanes usage.
• Greater perceived timesavings were experienced in the afternoon commute
in comparison to the morning commute (38 minutes vs. 29 minutes). These
savings were greater than reported in 2005, when customers said 29
minutes were saved in the afternoon commute compared to 24 minutes
saved in the morning commute.
91 Express Lanes Customer Satisfaction Survey Page 3
Customer Characteristics and Awareness
The characteristics of 91 Express Lanes customers remained similar to
previous years with one exception - average customer age. The average age
of 2006 respondents was 54 years. This was up from 45 years in 2005 and 30
years in 2004. Below are other comparisons regarding customer
characteristics.
• Customers spent an averalge of $25 per month on toll charges on the
91 Express Lanes, similar to last year's levels.
• Forty-three percent of customers worked full-time, down from the 52 percent
that indicated they worked full-time in 2005.
• Seventy-nine percent of customers were married, up from 74 percent in 2005.
• The average annual household income of customers was $78,000, similar
to the $77,325 reported last year.
• Overall awareness of OC1rA as owner of the lanes has increased from
57 percent in 2005 to 77 percent in 2006.
Summary
OCTA.has concluded the 2006 Customer Satisfaction Survey for the 91 Express
Lanes. The survey plays a key role in helping OCTA better understand customer
satisfaction levels, as well as customers' travel behaviors and needs.
Attachment
A. 2006 91 Express Lanes Customer Satisfaction Survey
Prepared by:
Jose Solorio
Marketing Program Administrator
(714) 560-5987
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2006
Mean = 5.60
2005
Mean = 5.66
2004
Mean = 5.88
2003
Mean = 5.79
06� � fly E '4`� 233 a2;
Overall, how would you rate your satisfaction with your
experience in using the 91 Express Lanes toll road?
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® ExtreinIely well • CI Very well '61 Average . t titeiow aiierege Unacepabiii
Providing customer service
Setting policies for use of the
91-Express-Lanes toA toed
Managing the road on a daily
basis
Making improvements to the
91 Express Lanes toll road
Since OCTA purchased the Express Lanes three years
ago, how do you think OCTA is performing?
OCTA
0 Extremely, Well :l1Very AVerage • erage;, < 4�lUnsc��p
Making overall improverinent'to
the 91 freeway corridor
Developing transportation
strategies -for residentsof
Riverside County
Making improvements on the
91 freeway general purpose
lanes
Setting toll rates for use of the
91 Express Lanes toll road
Since OCTA purchased the 91 Express Lanes three
years ago, how do you think OCTA is performing?
Recommendation
Itnpr the Toil
Extend the Express Lanes.
Lower the toll rate
Reduce traffic
More entrances/exits
Eliminate minimum monthly toll
charges
Stop drivers from cutting in
Increase police patrol
5%
5%
2%
'2%
02006
if you could recommend one thing to improve the
91 Express Lanes toll road, whet would you
recommend?
Warn drivers of traffic
Answer calls promptly,
improve service
Stop increasing the rete
Improve billing/statements
3+ free carpool at all times
Unsure / No comment
Zi2%
11%
11%
0t
®2005.
11112004
11112003
If you could recommend one thing to improve the
91 Express Lanes toll road, vvhat would you recommend?
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