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05 May 30, 2008 SR-91 Advisory84067 JSh/JS/CB/AM/JH STATE ROUTE 91 ADVISORY COMMITTEE AGENDA Date: Time: Friday, May 30, 2008 9:30 a.m. (Note: different time) Where: Orange County Transportation Authority Headquarters — First Floor, Room 154 600 South Main Street Orange, California MEMBERS Carolyn Cavecche Committee Chairman Bob Magee Committee Vice Chairman Bob Buster Curt Pringle RCTC OCTA Bill Campbell OCTA John Tavaglione RCTC Jerry Amante Frank Hall Ron Roberts OCTA RCTC Committee Alternate RCTC Art Brown Jeff Miller OCTA RCTC EX-OFFICIO MEMBERS Michael A. Perovich Cindy Quon Paul Biane Caltrans District 8 Caltrans District 12 SANBAG For further information, please contact Wendy Knowles, Orange County Transportation Authority Clerk of the Board, at (714) 560-5676. HH.35.02 AGENDA State Route 91 Advisory Committee Meeting Orange County Transportation Authority Headquarters 600 South Main Street, First Floor— Room 154 Orange, California Friday, May 30, 2008, at 9:30 a.m. NOTE: different time Any person with a disability who requires a modification or accommodation in order to participate in this meeting should contact the Orange County Transportation Authority Clerk of the Board, telephone (714) 560-5676, no less than two (2) business days prior to this meeting to enable OCTA to make reasonable arrangements to assure accessibility to this meeting. Agenda Descriptions The agenda descriptions are intended to give notice to members of the public a general summary of items of business to be transacted or discussed. The posting of the recommended actions does not indicate what action will be taken. The Committee may take any action, which it deems to be appropriate on the agenda item and is not limited in any way by the notice of the recommended action. Public Comments on Agenda Items Members of the public wishing to address the Committee regarding any item appearing on the agenda may do so by completing a Speaker's Card and submitting it to the Clerk of the Board. Speakers will be recognized by the Chairman at the time the agenda item is to be considered. A speaker's comments shall be limited to three (3) minutes. Call to Order Committee Chairman Cavecche Pledge of Allegiance Committee Member Miller Special Calendar There are no Special Calendar matters Page 1 of 3 • AGENDA State Route 91 Advisory Committee Meeting Consent Calendar (Items 1 through 3) All matters on the Consent Calendar are to be approved in one motion unless a Committee Member or member of the public requests separate action on a specific item. 1. Approval of Minutes Of the March 21, 2008, State Route 91 Advisory Committee meeting. 2. 91 Express Lanes Monthly Status Reports Kirk Avila, General Manager of 91 Express Lanes, Orange County Transportation Authority Overview The 91 Express Lanes status reports for the months of February 2008, March 2008, and April 2008 have been prepared for the State Route 91 Advisory Committee review. The reports highlight operational and financial activities. Recommendation Receive and file the 91 Express Lanes Monthly Status Reports for the months of February 2008, March 2008, and April 2008. 3. 91 Express Lanes Protected License Plates Enforcement Process Kirk Avila, General Manager of 91 Express Lanes, Orange County Transportation Authority Overview In 2007, approximately 3,500 toll violations on the 91 Express Lanes were attributed to protected license plates at an estimated loss of $10,500 in toll revenues. A process has been developed to send violation notices and to collect tolls from the registered owners of vehicles with protected license plates. Recommendation Receive and file as an information item. Page 2 of 3 AGENDA State Route 91 Advisory Committee Meetin, Regular Calendar There are no Regular Calendar items. Discussion Items 4. Status of State Route 91 Legislation Aaron Hake, Government Relations Manager, Riverside County Transportation Commission 5. Riverside Freeway (State Route 91) Lane Addition from State Route 241 to State Route 71 Project Update Jim Bell, Deputy District Director Capital Outlay Program, Caltrans District 12 6. Draft 2008 State Route 91 Implementation Plan Dan Phu, Section Manager, Orange County Transportation Authority 7. Ortega Highway (State Route 74) Operational and Safety Improvement Study Update Charlie Larwood, Section Manager, Orange County Transportation Authority • 8. General Manager's Report 9. Committee Members' Reports 10. Public Comments 11. Closed Session There is no Closed Session scheduled. 12. Adjournment The next regularly scheduled meeting date of this Committee will be held at 9:00 a.m. on Friday, August 15, 2008, at the City of Corona, City Council Chambers, 400 South Vicentia Avenue, Corona, California. 0 Page3of3 1 MINUTES State Route 91 Advisory Committee Meeting Members Present Carolyn Cavecche, Chairman Bob Magee, Vice Chair Jerry Amante Art Brown Bob Buster Bill Campbell Frank Hall Jeff Miller Michael A. Perovich John Tavaglione Cindy Quon Members Absent Paul Biane Curt Pringle Ron Roberts Other Attendees Arthur T. Leahy, OCTA, Chief Executive Officer Anne Mayer, RCTC, Executive Director Kirk Avila, General Manager of 91 Express Lanes Steve DeBaun, RCTC, Legal Counsel Kennard R. Smart, Jr., OCTA, General Counsel Laurena Weinert, OCTA, Assistant Clerk of the Board Mary Burton, OCTA, Deputy Clerk of the Board OCTA and RCTC staff and members of the General Public Call to Order The March 21, 2008, meeting of the State Route 91 Advisory Committee was called to order by Committee Chairman Miller at 9:07 a.m. at the City of Corona — City Hall, City Council Chambers — First Floor, 400 South Vicentia Avenue, Corona, California. Pledge of Allegiance Committee Member Buster led in the Pledge of Allegiance. Special Calendar 1. Election of New State Route 91 Advisory Committee Chairman Committee Chairman Miller opened nominations for the office of Committee Chairman. A motion was made by Member Buster, seconded by Member Campbell, and declared passed by those present, to approve Carolyn Cavecche as the State Route 91 Advisory Committee Chairman. 2. Election of New State Route 91 Advisory Committee Vice Chairman Newly -elected Committee Chairman Cavecche opened nominations for the office of Committee Vice Chairman. A motion was made by Member Tavaglione, seconded by Member Amante, and declared passed by those present, to approve Bob Magee as the State Route 91 Advisory Committee Vice Chairman. March 21, 2008 Page 1 of 5 MINUTES State Route 91 Advisory Committee Meeting') Consent Calendar (Items 3 through 6) 3. Approval of Minutes A motion was made by Member Campbell seconded by Member Amante, and declared passed by those present, to approve minutes of the State Route 91 Advisory Committee meeting of November 30, 2007. Members Brown and Hall abstained on this matter. 4. Proposed State Route 91 Advisory Committee Meeting Calendar for the Year 2008 A motion was made by Member Campbell, seconded by Member Amante, and declared passed by those present, to adopt the State Route 91 Advisory Committee meeting calendar for the year 2008. 5. 91 Express Lanes Monthly Status Reports A motion was made by Member Campbell, seconded by Member Amante, and declared passed by those present, to receive and file the 91 Express Lanes Monthly Status Reports for the months of October 2007, November 2000 December 2007, and January 2008. 6. 91 Express Lanes Financial Statements A motion was made by Member Campbell, seconded by Member Amante, and declared passed by those present, to receive and file the 91 Express Lanes Annual Financial Statements for fiscal year 2007. Regular Calendar There were no Regular Calendar items. Discussion Items 7. Status of State Route 91 Legislation Aaron Hake, Riverside County Transportation Commission (RCTC) Government Relations Manager, provided an update on Senate Bill (SB) 1316 efforts that Orange County Transportation Authority (OCTA) and RCTC are undertaking. Member Campbell commented that OCTA staff and several OCTA Board Members will be in Sacramento on March 26, and the agenda will inclu0 advocacy of SB 1316. March 21, 2008 Page 2 of 5 MINUTES State Route 91 Advisory Committee Meeting 8. 91 Express Lanes Video Stella Lin, OCTA Marketing Manager, showed a video, which featured customers' testimonial on the usage of the 91 Express Lanes. In addition, the Members were provided the 2007 Annual Report, which included pictures and testimonials of a few customers seen in the video. There was additional discussion regarding: • The video and annual report will be mailed to the state and federal legislatures. • Different formats of the video will be used on the OCTA website, cable stations, and for outreach activities. • Transportation Secretary, Mary Peters, recently toured the 91 Express Lanes and was interested in the congestion management pricing. 9. 91 Express Lanes/Foothill-Eastern Transportation Corridor (State Route 241) Connector Feasibility Study Status Report Dan Phu, OCTA Section Manager for Project Development, presented an update on the study status, pros and cons on the State Route 241 two-lane High Occupancy Vehicle/High Occupancy Toll (HOT) connector, four -lane HOT connector, and two-lane reversible concepts to the 91 Express Lanes, and next steps. There was additional discussion regarding: • The westbound State Route (SR) 91 connector to southbound 241 toll road is part of altemative concept number one. • The feasibility study is in process, which will review traffic analysis and preliminary environmental impacts. Once that traffic analysis is received, staff will review the variations of providing connectivity between the 241 toll road and 91 Express Lanes. • Future forecasted traffic volumes will need to be reviewed for the various concepts. • Northbound 241 toll road to eastbound SR-91 could be reviewed. • The study will assume as an existing condition the corridor improvement projects of the SR-91/SR-71 connectors and the extension of the 91 Express Lanes to the Interstate 15. • 91 Express Lanes will near capacity in the future, and the study will review the proposed alternatives impacts on the toll lanes. • The project development process will bring forward a range of alternative concepts, and the next phase would be the conceptual engineering study. March 21, 2008 Page 3 of 5 MINUTES State Route 91 Advisory Committee Meeting 10. 91 Express Lanes Variable Rate Debt Kirk Avila, General Manager of the 91 Express Lanes, provided background and an update on the 91 Express Lanes bonds. There was additional discussion regarding: • Status on the accumulated surplus account. • Bear Sterns is responsible for 25 percent of the asset management portfolio, and a third party custodian holds the securities for that portfolio. 11. General Manager's Report Kirk Avila, General Manager of the 91 Express Lanes, reported on the 91 Express Lanes: • As of March 18, 2008, the traffic volumes are down six percent compared to last fiscal year. • As of February 2008, revenues are flat compared to last fiscal year. • The fiscal year 2009 budget assumptions will show a zero percent growth in revenues. • A toll increase is scheduled for April 1, 2008; however, currently there is 4111 increase. There was additional discussion by the Members and Mr. Avila regarding: • There is a provision in the toll policy to lower rates if the traffic volumes go lower than 80 percent of maximum capacity, which would trigger a fifty -cent decrease in tolls. • At this time, the three plus rider free policy has not been re -analyzed. Currently, three plus riders pay half the toll from 4:00 to 6:00 p.m. Monday through Friday, eastbound only, and any other time they are free in both directions. • Consider marketing the three plus ride free as an incentive to increase ridership on the facility. OCTA Chief Executive Officer, Arthur T. Leahy, reported: • Riverside and Orange counties have agreed that the tunnel geotechnical efforts (i.e. soil testing and preliminary engineering) will be included in the constrained component of the Southern California Association of Governments (SCAG) Regional Transportation Plan (RTP). • The Orangeline Authority has sought to place the Orangeline project in constrained SCAG RTP. The OCTA Board opposes the project due to us of OCTA's Pacific Electric Rail Right -of -Way (PE ROW) in Orange County. March 21, 2008 . Page 4 of 5 MINUTES State Route 91 Advisory Committee Meeting 12. Committee Members' Reports Member Amante commented that the OCTA Board has made it clear that the Orangeline Authority is not to use OCTA's PE ROW for their project and that it needs to be in the SCAG RTP strategic plan. Member Amante also thanked the Members (as a Foothill/Eastern Transportation Corridor Agency Board Member) for their support in regards to the 241 toll road extension project. The Coastal Commission's ruling is being appealed and has been forwarded to the United States Secretary of Commerce. Member Quon provided an update on SR-91 eastbound lane addition from the 241 toll road to the SR-71 and Ortega Highway projects. Member Miller announced that the eastbound lane addition at Serfas Club Drive in Riverside County was opened. He thanked Caltrans, RCTC, OCTA, and City of Corona for their partnerships and cooperation on this project. 13. Public Comments There were no public comments. 14. Closed Session There was no Closed Session conducted. 15. Adjournment The meeting adjourned at 10:30 a.m. The next regularly scheduled meeting of the State Route 91 Advisory Committee is scheduled for Friday, May 30, 2008, and will be held at the Orange County Transportation Authority Headquarters, 600 South Main Street, First Floor — Room 154, Orange, California. ATTEST Laurena Weinert OCTA Assistant Clerk of the Board Carolyn Cavecche Committee Chairman March 21, 2008 Page 5 of 5 2. • FR OCTA May 30, 2008 To: State Route 91 Advisory Committee From: Kirk Avila, General Manager, 91 Express Lanes Subject: 91 Express Lanes Monthly Status Reports Overview The 91 Express Lanes status reports for the months of February 2008, March 2008, and April 2008 have been prepared for State Route 91 Advisory Committee review. The reports highlight operational and financial activities. Recommendation Receive and file the 91 Express Lanes Monthly Status Reports for the months of February 2008, March 2008, and April 2008. Background Monthly status reports are prepared to document 91 Express Lanes activity and provided for State Route 91 Advisory Committee review. Discussion The February 2008, status report for the 91 Express Lanes is provided in Attachment A. In February 2008, traffic volume in the 91 Express Lanes decreased 9.4 percent over the same period in 2007 and gross potential toll revenue decreased by 2.1 percent over the prior year. The March 2008, status report for the 91 Express Lanes is provided in Attachment B. In March 2008, traffic volume declined by 12.4 percent over the same period in 2007 with gross potential toll revenue decreasing by 9.4 percent. The April 2008, status report for the 91 Express Lanes is provided in Attachment C. In April 2008, traffic volume in the 91 Express Lanes decreased by 8.4 percent over the same period in 2007 and gross potential toll revenue decreased by 1.5 percent as compared to the prior year. Orange County Transportation Authority 550 South Main Street/ P.O. Box 14184 / Orange / Califomia 92863-1584 / (714) 560-OCTA (6282) 91 Express Lanes Monthly Status Reports Page 2 • Fiscal year 2008 year-to-date (YTD) traffic volume as of the end of April 2008 was down by 6.3 percent with YTD gross potential toll revenue down 0.4 percent. The decrease in traffic volumes and the resulting slowdown in the growth of revenues can be attributed to various factors affecting the regional economy. Gasoline prices are at record levels, gasoline consumption is flat, and the unemployment rate is rising in Orange County. Staff will continue to closely monitor traffic and revenue data and report back to the State Route 91 Advisory Committee regularly. Summary The 91 Express Lanes status report for the months of February 2008, March 2008, and April 2008 are provided for review. The report highlights operational and financial activities. Attachments A. 91 Express Lanes Monthly Status Report — As of February 29, 2008 B. 91 Express Lanes Monthly Status Report As of March 31, 2008 C. 91 Express Lanes Monthly Status Report — As of April30, 2008 • • ATTACHMENT A • • OCTA Orange County Transportation Authority Status_ Report February 2008 As of February 29, 2008 • ® Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for February 2008 was 1,043,269. This represents a daily average of 35,975. This is a 9.4% decrease in total traffic volume from the same period last year when traffic levels totaled 1,151,732. Potential toll revenue for the month was $3,219,659 which represents a decrease of 2.1 % from the prior year's total of $3,288,381. The slowdown in the economy has directly impacted traffic volumes and revenues. Carpool percentage for the month was 20.44% compared to the previous year's rate of 19.70%. Average hourly revenue per trip is $0.05 or 1.6% more than projected by Vollmer. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of February 2008. Current Month -to -Date as of February 29, 2008 (2006/2007 data is for the con'esponding month in that fiscal year) JF � (10.3%) Full Toll Lanesry 830,041 973,057 (143,016) (14.7%) 924,871 3+ Lanes 213,228 222,100 (8,672) (4.09/0) 226,861 (6.0%) Total Gross Trips 1,043,269 1,195,157 (151,688) (12.7% 1,151,732 (9.4%) i�V"§rr '.� a � any ; N _ � .. Y , _); .%.o _ t e $3,214,076 (2.3%) Full Toll Lanes $3,140,875 $3,563,371 ($422,496) (11.9%) 3+ Lanes $78,784 $73,900 $4,884 6.6% $74,305 6.0%0 Total Gross Revenue $3219,659 $3,637,271 ($417,613) (11.50/0) $3,288,381 (2.1%) . x $3.48 v 8.6% Average Full Toll Lanes $3.78 $3.66 $0.12 3.3% Average 3+ Lanes $0.37 $0.33 $0.04 12.1% $0.33 12.1% Average Gross Revenue $3.09 $3.04 $0.05 1.6% $2.86 8.0% The 2007/2008 fiscal year-to-date traffic volume is 5.3% lower than the same period last year. The 2007/2008 fiscal year-to-date revenue is 1.0% higher than for the same period last year and is below Vollmer's projections by 8.4%. Year-to-date average hourly revenue per -trip is $0.11 or 3.6% Tess than projected by Vollmer. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2007 through February 2008. Fiscal Year 2007/2008 to ®ate as of February 29, 2008 (2007/2008 data is for the period July 1, 2007 through February 29, 2008; 2006/2007 data is for the corresponding period in that fiscal year) • • . � t 'iv, n€ JI f f,/S ® ' f ��Mw��r� ;J �'.•Te7'xn ✓ '�} it alY¢'£c� b ia, � A vi' Ia-ti. Full Toll Lanes 7,195,012 7,713,857 (518,845) (6.7%) 7,664,055 (6.1%) 3+Lanes 1,981,827 1,936,400 45,427 2.3% 2,021,566 (2.0%) Total Gross Trips 9,176,839 9,650,257 (473,418) (4.9%) 9,685,621 (5.3%) y 1� VK .v ..r� N .. .$��•0} q xM'+i."RS v.¢�15 a �I ?'.'4'''' , n�� .;rL3r2 +vG FGF d['i.i� vS i v �� �� Y �`N' �•:) Full Toll Lanes $26227,956 $28,783,186 ($2,555,229) (8.9%) $26,014,898 0.8% 3+Lanes $660,614 $586,157 $74,457 12.7% $603255 9.5% Total Gross Revenue $26,888,571 $29,369,343 ($2,480,772) (8.4%) $26,618,154 1.0% M gven /A ri s a �.%"> �i'a+..v kp��3 i^ y + ✓✓ z Fib di i, w' Average Full Toll Lanes $3.65 $3.73 ($0.0s) (2.1 %) $3.39 7.7% Average 3+ Lanes $0.33 $0.30 $0.03 10.0% $0.30 10.0% Average Gross Revenue $2.93 $3.04 ($0.11) (3.6%) $2.75 6.5% • • Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for Fiscal Year 2007/08 on a month basis. Fiscal Year 2007-2008 Traffic Volume Overview 244,287 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Month The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for Fiscal Year 2007/08 on a monthly basis. $3,630,000 $3,450,000 2 $3,270,000 c m $3,090,000 $2,910,000 $2,730,000 $2,550,000 Fiscal Year 2007-2008 Revenue Summary Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Month ■ Full Toll Lanes m 3+Lanes Seventeen times during the month of February 2008, peak hour eastbound traffic as reflected in the chart below exceeded 90% or more of defined capacity, with the highest volume at 103% of defined capacity on Friday, February 8th, during the 3:00 pm hour. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 71 % of defined capacity. EASTBOUND PEAK -HOUR VOLUMES PM Time 1400 1500 1500 1600 1600 1700 1700 1800 1800 1900 1900 2000 +41 . F,. 3 'w _. •. a• < / �• =a'« ;, x - `o $5.10 $10.00 S9.50 58.00 $4.90 54.55 402 589 478 451 506 427 2,844 2,982 2,901 2,728 2,655 1,880 84% 88% 85% 80% 78% 55% PM Time Mondry 02/04/08 Tuesday 02/05/08 Wednesday 02/06/08 Thursday 02/07/08 Friday 02/OEM8 1400-1500 1500. 1800 1930-1700 1700 -1800 1800. 1900 1900-2000 $3.80 $4.10 $6.65 sties $4.10 3290 223 481 401 392 481 298 1,841 2,820 2,838 2737 2606 1,528 48% 83% 83% 81% 77% 45% $3.80 235 1,841 54% $8.00 452 3,013 89% 68.50 446 3,005 88% $5.45 529 2,844 84% $2.90 284 1,709 50% $3.80 248 1,955 58% $595 538 2,929 86% '..68.50�` 471 M«w ,J1J79 98%q. $8.50 444 2948 87% $4.95 522 2873 85% 52.90 285 1,671 49% $3.90 65.70 $8.25 $5.75 $4.15 187 2213 65% 530 3,041 89% J,126y 82 t<. 2954 87% 2924 86% tees 56% 438 532 999 $8.00 $4.90 $4.55 466 538 450 2,933 2,728 1,4147 86% 80% 57% Monday 02111/08 Tuesday 02/12/08 Wednesday 02/13/08 Thursday 02/14/08 Friday 02/15/08 PM Time �P„ .'`" - !r�dl�tYa'�prv�`.•"�o;a.c:�rsnav�s�ii"CP4.`a�ap'.,'}' cP.4ib%N�W_�o4'Si�.t1+P":'„ ,xP#k:,t�+`�d.•,-.�a�eIP,ftBa.� .-sy„ 1400-1500 $3.80 324 1,876 55% $3.80 281 1,974 58% 63,80 240 1,880 58% $3.90 305 2,340 69% 65.10 444 2,893 85% 1500. 1600 74.10 537 2,815 83% $4.70 472 2,921 86% $595 508 3,011 69% $570 471 2979 88% 61060 SB2,{ 3,167 1800-1700 $4.85 530 2968 87% 18.00 441 2780 82% $850 471 x, J,235 95%; S9.i5 , a N4;, _J,14�I -_ 81'1; {B.50,,, - 9 „3,U8? j %r, ti 1700. 1800 $6.65 419 2746 81% $8.50 455 3,037 89% $8.50 455 E- ;r108 �1%a« $925 *5 2980 88% $8.00 513 3,028 89% 1800-1900 $4.10 405 1,894 54% $5.45 531 2,714 80% :d088 81%� 65,76 a798�j i1<J,917y 7490 564 2,770 81% ,Si96 ,..- r96 1900-2000 $2.90 515 2,370 70% $2.90 320 1,692 50% 62.90 348 2,160 64% $4.15 3613 1,930 57% 44.55 495 2,143 63% Monday 02/110118 Tuesday 02/19/08 Wednea day 02/20/08 Thursday Friday 02/22108 PM Time ".` }pNr.+d@? ' ,' P .t�"$; ,Gl o-�. ,t ; - y�..02/21/08 Y �. .� r? 1400-1500 63.80 322 1,638 48% $3.80 241 1,930 57% $3,80 218 1,767 52% $3.90 257 21 M3 63% $5.10 328 2,720 80% 1500-1600 64.10 456 2,271 67% $470 487 2,929 86% $5.95 470 2908 85% 166.7032 -4 3,051-, v90*, $10.00 555 2,787 82% 1600-1700 $8.85 403 2,059 81% 6600 476 3.033 89% $0.50 440 2,818 83% $9.25 446 2760 81% $9.50 383 2,836 78% 1700-1800 $8.85 394 2,051 60% $850 405 2,943 87% $8.50 416 2,648 78% 79.25 4/4 2768 81% $8.03 362 2,529 74% 1800-1900 $4.10 453 1,737 51% $5.45 513 2.726 80% $4.95 416 2335 69% $5.75 533 2,739 81% $4.93 446 2,273 67% 1900.2000 $290 374 1,145 34% $290 318 1,546 48% $2.90 279 1,500 44% $4.15 322 1,708 50% $4.55 351 1,557 48% Monday 02/25/08 -Tuesday 02Q6108 Wednee dry 02/27/08 Thursday 02/28/08 Friday 02129108 PM Time A. _ .�.$-ty >"�� C a1?F;-t`�.N'^di•n ..;'�Y. n r4rx^' b+....,vs. Rdc. '?'+�'ivgy3u,�a��'Bs.e .-,. .. .. �e '� e ��sT`Yei=v'A�..+�i �,gt�-• .vs, #t - ':' ... ., '4?... 1400-1500 $3.80 241 1,681 49% 63.80 229 1,971 58% $3.80 263 1,988 58% $3.90 293 2,196 65% $5.10 370 2,799 82% 1500-1603 $4.10 477 2,706 80% $4.70 459 2980 88% $595 478 2,037 86% $5.70 500 2,963 87% O. 839` JT71 *i99%-:. 1800.1703 $6.85 418 2,778 82% $8.00 481 2,937 86% $8.50 453 2,1395 85% 69a$ 61Z 1., 93% $9s8 3,t03 919T4 1700. 1803 $6.65 419 2,822 83% $8.50 441 2,816 83% $8.50 450 2837 83% 119.75 � 4„$ ,063 0P%/ 68.0D 456 2,810 83% 1600-1900 $4.10 482 2,651 78% $5.45 550 2,689 79% $4.95 542 2,834 83% $5.75 483 2755 81% $4.90 527 2,622 77% 1900-2003 $2.90 314 1552 46% $2.90 319 1,721 51% $2.90 343 1,1318 53% $4.15 418 1,994 59% $4.55 488 2,146 63% • • • WESTBOUND PEAK -HOUR VOLUMES AM Time 0400-0500 0500-0600 0600-0700 0700-0800 0800-0900 0900- 1000 Monday 01/28/08 Tuesday 01129/08 Wednesday 01/30M0 Thursday 01131/08 Friday 02/01/08 $2.25 53.55 $3.70 $4.10 $3.70 $3.05 209 410 475 425 217 153 608 1,814 2,111 1,752 1,497 1,078 18% 47% 62% 52% 44% 32% Mondry 02104/0B 01/05/08 Wednesday 02108M8 Thursday 02/07/08 FrMay 0210Bro8 AMTIme P,!k!2 ' 4' 11 yTTuesday .Y �, �. ?ir, y {4i'd�F '77cSrTl4k�Jf.'a,A-, '1`Plios�y'6. .' �*�" ., �.��a�s��iCY� 41-. .,, ., 0400-0500 $2.25 235 655 19% $225 251 817 18% $2.25 257 849 19% 3225 23B 815 18% $2.25 219 590 17% 0500-0800 $3.70 447 1,730 51% $170 471 1,818 53% $3.70 478 1,739 51% 53.70 488 1,803 53% $3.55 442 1,684 50% 0600-0700 53.80 486 2,1813 64% $3.80 487 2240 08% $3.80 498 208 81% 53.80 391 1,725 51% $3.70 478 2,070 61% 0700-0800 $4.20 381 1,777 52% $4.20 434 2,038 80% $420 43B 2,035 60% 54.20 505 2,402 71% 54.10 398 1,837 54% 0800-0000 $3.80 187 1,874 49% 53.80 203 1,775 52% $380 180 1,797 53% $3.80 215 1,907 56% $3.70 216 1,574 48% 0900-1000 $3.05 145 1,310 39% $385 162 1,3113 39% $3.05 175 1,543 45% $3.05 121 1,140 34% 53.05 151 1,225 36% Monday 02/11109 Tuesday 02/12/08 Wednesday 02113108 Thursday 02/14/08 Friday 02115108 AM7I1re as.x.OL".".t�P��'?� .. $\(dbEY.w.�aRw,iFN5.9�'i1%f;%/�u1 ks"X�r.��.sa���1s% �r$.�i/4y�ms:•i 0400-0500 $225 243 701 21% $2.25 259 82B 18% $225 252 877 20% 5225 253 885 20% $2.25 201 500 18% 0500-0800 $3.70 437 1,734 51% $3.70 463 1,778 52% 53.70 4B9 1,824 54% $3,70 458 1,064 55% 63.65 412 1,682 49% 0800-0700 $3,80 438 2,102 02% $350 497 2,270 67% 53.80 522 2,265 87% $3.80 539 2,347 69% $3.70 463 2,082 61% 0700-0800 54.20 385 1,930 57% $4.20 442 2,119 62% $420 452 2,109 62% $4.20 438 Z153 83% $4.10 403 1,823 54% 0800-0900 $3.80 258 1,786 52% 53.80 224 1,766 52% 13.80 217 1,85E 55% $3.80 199 1,579 48% 53.70 237 1,749 51% 0900-1000 $3.05 248 1,418 42% 53.05 154 1,336 39% $3.05 157 1,611 47% $3.05 124 1,320 39% $3.05 233 1,678 49% Monday 02/18/08 T Tuesday 02/19/08 Wednesday 02/20/08 (0, Thursday 02/21108 Friday 02122/08 AM lime 4kS,., .. ' .,., a''^.�s:".s.+`:Q$-,r{?s..`'`+'''§`§.k'*i.°.`lt�_"r'F_i�diOS�.iA!d�...r 0400-0500 $225 186 . 485 14% $225 239 882 19% $2.25 232 544 19% 32.25 227 632 19% 3225 191 656 19% 0500-0600 $3,70 273 1,123 33% 33.70 451 1,813 53% $3.70 434 1,898 50% $3,70 475 1,792 53% $3.55 383 1,666 49% 0600-0700 53.80 155 988 29% 13.80 517 2,240 66% $3,80 476 2,206 85% 53.80 512 2,330 69% 53.70 435 1,990 59% 0700-0800 $4.20 179 891 20% $4.20 458 2,199 65% $420 417 2,132 63% $4.20 415 2,061 61% $4.10 408 1,897 58% 0800-0900 $3.60 173 050 28% $3.80 198 1,752 52% $180 101 1,754 52% 53.80 197 1,493 44% $3.70 242 2,112 52% 0900-1000 $3.05 241 085 29% $3.05 158 1,554 48% $3.05 147 1,574 46% $3.05 147 1,287 38% 53,05 178 1,572 48% 02/25/08 Tuesday 0221y2�6/008�,s+��,, 02/27/0B Thursday 02/28I08 Friday 02I29/08 ^a. AM TigreiYptui43°,T�i�=,3�„4tP?�`%`.ca:Y1!.'4F �Mto�ndayt ,uW.ednesday 0400-0500 $2.25 229 660 113% $2.25 242 854 19% $2.25 246 653 19% 52.25 242 643 19% 52.25 228 609 18% 0500-0600 $170 442 1,735 51% 53.70 509 1,817 53% $9.70 490 1,806 53% 33.70 482 1,750 51% $3.55 451 1,725 51% 0600-0700 $3.80 495 2,216 85% 53.80 524 2337 89% $3.80 502 2217 65% $3.80 513 2,297 68% $3.70 479 2,060 61% 0700-0800 $4.20 435 Z175 54% $4.20 456 2,121 82% 54.20 471 2,200 65% $4.20 494 2,228 85% $4.10 444 1,917 58% 0800-0900 $3.80 190 1,741 51% $3.80 210 1,753 52% $3.80 195 1,792 53% $3.80 233 1,794 53% $3.70 232 1,533 45% 0900. 1000 53.05 152 1,277 30% $3.05 155 1,187 35% $3.05 188 1,347 40% $3.05 153 1,459 43% $3.05 210 1292 38% Customer Service and Violations Processing Since OCTA and Cofiroute are currently working with Integrated Technology and Norte! to develop reports from the new Norte! telephone system, the Customer Service Center phone activity is not available. All other performance levels specked in the operating contract were well within established standards. Incoming E-mail Activity During February, the Anaheim Processing Center received a total of 4,103 e-mails, with a year- to-date total of 32,165 e-mails. Performance Measures REPORTING REQUIREMENT Reporting I PERFORMANCE STANDARD ' Feb'08 Period Performance CUSTOMER SERVICE "Call Wait Time Monthly Not to exceed 120seconds unavailable "Abandon Rate Customer Satisfaction Convert Violators to Customers Convert Violators to Customers VIOLATION PROCESSING Response Time CUSA Violation Collection Rate CUSA Violation Collection Rate TRAFFIC OPERATIONS Monthly Monthly Quatay Annually No more than 4.0% At least 75 outbound calls 8.0%or more 10% or more Monty - within 2 business days of receipt Qualify 70% or more Quarterly Annually 74% or more Annually unavailable 77 Initial & Secondary Reviews 'Plate Misread Errors CAP Response Time tvbnty Monty Monty = to or less than 15 days = to or less than 0.4% 20 minutes per call 2 0.1 % 14_. ACCOUNTING Exceptions Monty No more than 3 0 INFORMATION TECHNOLOGY TollPro Uptlme Network Uptime Monthly Monty 99% Availability 99% Availability i 100% 100% "Plate Msre ad Error performance is accumulated over a 60-day period. Percentage reported 's for December 2007 ""Call Wait Time and Abandon Rate performance is not available due to unresolved issues wit the current phone system • • • Transponder Distribution Status At the end of February 2008, the 91 Express Lanes had 118,974 active customer accounts, with 176,923 transponders assigned to those accounts. Total transponders available for distribution amounted to 12,685 transponders. TRANSPONDER DISTRIBUTION February-08 January-08 FY Tags %of Total Tags, %of Total.; Average Issued To New Accounts 696 34.1 °% 687 27.3% 851 Additional Tags to Existing Accounts 381 Replacement Transponders Total Issued': 962 2,039 Retumed Account Closures Accounts Downsizing Defective Transponders Total Returned 18.7°% 543 472°% 1,282 2,512 21.6% 51.0% 564 1,246 2,660 747 39.8% 697 33.0% 634 203 10.8% 212 10.0% 175 926 49A% ! 1,201 56.9% 1,139 1,676 2,110 1,948 TRANSPONDER INVENTORY STATUS Internal External Total TRANSPONDERS ON -HAND: Available for Distribution: Customer-Retumed Tag Classification 1. Under Warranty- Return to Sirit: 2. Out of Warranty - Destroy: 3. Not yet Classified: 12,575 110 12,685 Total Transponders On -hand: 0 4,236 165 17,086 TRANSPONDERS CURRENTLY ASSIGNED TO ACCOUNTS: 176,923 History of Growing Number of Accounts by Fiscal Year As of February 29, 2008 125,000 105,000 85,000 65,000 45,000 25,000 Expreso 19960 1997 ❑ 1998 0 1999 0 2000 0 200161 2002 0 2003 ® 20040 2005 0 2006 ® 20070 2008 8 Operational Highlights On -road Operations Customer Assistance Specialists (CAS) responded to 117 calls during February. The CAS team received 70 calls to assist disabled vehicles, 15 calls to remove debris and conducted 23 assists or traffic breaks. There were 5 accidents in the Express Lanes and 4 accidents in the general- purpose lanes. • ® Financial Highlights • 91 Express Lanes Operating Statement YTD as of February 29, 2008 YTD Variance Description Actual Budget Dollar $ Percent %) Operating revenues: Toll revenue 25,257,751.81 $ 26,421,194.00 $ (1,163,442.19) (4.4) Fee revenue 5,755 529 82 5,043,260.00 712,269 82 14.1 Total o eratin revenues 31,013 281.63 31,464,454.00 (451,172 37 (1.4) Operating expenses: Contracted services 3,852,263.29 4,043,208.00 190,944.71 4.7 Administrative fee 1,069,145.84 1,674,856.00 605,710.16 36.2 Other professional services 738,537.83 2,402,333.00 1,663,795.17 69.3 Credit card processing fees 740,010.63 732,600.00 (7,410.63) (1.0) Toll road account servicing 483,661.46 682,650.00 198,988.54 29.1 Other insurance expense 264,334.64 250,000.00 (14,334.64) (5.7) Toll road maintenance supply repairs 186,176.86 304,362.00 118,185.14 38.8 Patrol services 282,998.12 279,720.00 (3,278.12) (1.2) Building equipment repairs and maint 337,937.13 698,250.00 360,312.87 51.6 Other services 6,233.68 153,330.00 147,096.32 95.9 Advertising fees 83,250.81 141,500.00 58,249.19 41.2 Utilities 9,693.13 90,833.00 81,139.87 89.3 Office expense 61,155.39 380,324.00 319,168.61 83.9 Bad debt expense 255,390.52 - (255,390.52) N/A Miscellaneous 141,252.26 159,117.00 17,864.74 11.2 Leases 259,925.44 274,728.00 14,802.56 5.4 Property taxes - - N/A Depreciation and amortization 6,242,071.89 - (6,242,071.89) N/A Total operating expenses 15,014,038.92 12,267,811.00 (2,746,227.92) (22.4) Operating income (loss) 15,999,242.71 19,196,643.00 (3,197,400.29)1 (16.7) Nonoperating revenues (expenses): Interest income 2,765,927.04 1,963,368.00 802,559.04 40.9 Interest expense (7,500,910.71) (7,751,502.00) 250,591.29 3.2 Other 40,971.19 35,764.00 5,207.19 (14.6) Total nonoperating revenues (expenses) (4,694,012.48) (5,752,370.00) 1,058,357.52 18.4 Transfers in - - WA Transfers out (21,072.22) (1,571,760.00) 1,550,687.78 98.7 Net income (loss)! $ 11,284,158.01 I $ 11,872,513.00 I $ (588,354.99) (5.0) 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. 'Miscellaneous expenses Include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. 'Depreciation and amortization are not budgeted items. Capital Asset Activity During the eight months ending February 29, 2008, capital asset activities included approximately $76,844 related to the purchase of communication equipment, $13,851 related to leasehold improvements, $506,989 for the purchase of transponders and $32,733 related to the purchase of computer equipment. ATTACHMENT B • m OCTA Orange County Transportation Authority StatusReport March 2008 As of March 31, 2008 • Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for March 2008 was 1,132,153. This represents a daily average of 36,521. This is a 12.4% decrease in total traffic volume from the same period last year when traffic levels totaled 1,292,581. Potential toll revenue for the month was $3,317,500 which represents a decrease of 9.4% from the prior year's total of $3,663,198. The slowdown in the economy has directly impacted traffic volumes and revenues. Carpool percentage for the month was 21.92% compared to the previous year's rate of 19.88%. Average hourly revenue per trip is $0.11 or 3.6% less than projected by Stantec. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of March 2008. Current Month -to -Date as of March 31, 2008 (2006/2007 data is for the corresponding month in that fiscal year) Y �. yP Yi ? S_`tr�pa, 4 A n:ati (14.6%) r-..,.-.%'h-.,i,+F Full Toll Lanes 884,004 1,038,186 (154,182) (14.9%) 1,035,581 3+Lanes 248,149 250,171 (2,022) (0.8%) 257,000 (3.4%) Total Gross Trips 1,132,153 1,288,357 (156,204) (12.1%) 1,292,581 (12.4%) (15.6%) `C.%6 $3,578,911 p (9.50/) Full Toll Lanes $3237,684 $3,835,929 ($598,244) 3+Lanes $79,816 $85,000 ($5,184) (6.1%) $84,287 (5.3%) Total Gross Revenue $3,317,500 $3 920 929 ($603,428) (154%) $3 663198 (9.4%) = _ o m PkV eyReWriye, rr -, k r , � a sn u> 5.8% Average Full Toll Lanes $3.66 $3.69 ($0.03) (0.8%) $3A6 Average 3+ Lanes $0.32 $0.34 (50.02) (5.9%) 50.33 (3.0%) Average Gross Revenue $2.93 $3.04 ($0.11) (3.6%) $2.83 3.5% The 2007/2008 fiscal year-to-date traffic volume is 6.1 % lower than the same period last year. The 2007/2008 fiscal year-to-date revenue is 0.2% lower than for the same period last year and is below Stantec's projections by 9.3%. Year-to-date average hourly revenue per -trip is $0.11 or 3.6% less than projected by Stantec. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2007 through March 2008. Fiscal Year 2007/2008 to Date as of March 31, 2008 (2007/2008 data is for the period July 1, 2007 through March 31, 2008; 2006/2007 data is for the corresponding period in that fiscal year) _.� 'f's;�- `+" ,dam :�:;n .,...7Y; -. �4 .' 1✓.wi[ A .-".-�^ .r7,.'? (7.1%) Full Toll Lanes 8,079,016 8,752,043 (673,027) (7.7%) 8,699,636 3+Lanes 2,229,976 2,186,571 43,405 2.0% 2,278,566 (2.19/0) Gross Trip�sre 10,308,992 10,938,614 (629,622) (5.8%) (6.1%) tTotal ,..y� i.cYrNR_ .t d'.%ai�;� "',`."`":ro ". p10,978202 Full Toll Lanes $29,465,641 $32,619,114 (33,153,474) (9.7%) $29,593,809 (OA%) 3+Lanes $740,431 $671,157 $69,274 10.3% $687,542 7.7% Total Gross Revenue $30206,071 $33,290,271 ($3,084,200) (9.3%) $30,281,352 (02%) ^� �F�' wa 144•! �h�'yt+b�0kp�-r�°(fi�.r�' TiS'�'.•l*L.�'GrQ�:Wi�P!y9±,,.'frs l">�. .. .rt '.r.. n .. �%. 4i �'F' .., } ...�i i.q$ c s�l'✓KS�., ro r a ,. Average Full Toll Lanes $3.65 . $3.73 ($0.08) (2.1 %) $3.40 7A% Average 3+ Lanes $0.33 $0.31 $0.02 6.5% $0.30 10.0% Average Gross Revenue $2.93 $3.04 ($0.11) (3.6%) $2.76 6.2% 1 anesss 3 • r Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for Fiscal Year 2007/08 on a month basis. Fiscal Year 2007-2008 Traffic Volume Overview Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for Fiscal Year 2007/08 on a monthly basis. $3,630,000 $3,450,000 $3,270,000 c m i $3,090,000 $2,910,000 $2.730,000 $2,550,000 Fiscal Year 2007-2008 Revenue Summary Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Month ■ Full Toll Lanes ■ 3+ Lanes Sixteen times during the month of March 2008, peak hour eastbound traffic as reflected in the chart below exceeded 90% or more of defined capacity, with the highest volume at 94% of defined capacity on Thursday, March 27th, during the 5:00 pm hour. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 70% of defined capacity. EASTBOUND PEAK -HOUR VOLUMES Mondry 03/03108 Tuesday 03/04/08 Wednes dry 03/05/08 Thursday 03/06/08 Friday 03/07/08 PM Time1{C3�a., ,.y -Ea-yP!!F$,5?�?�,-., �'�4.°P� 4a278 T,...;°ShdM"r,V:+ei."."`_. 1400. 1500 $3.80 252 1,780 52% $3.80 265 1,926 57% 53.80 2,033 80% $3.90 271 2,185 64% $5.10 402 2,840 84% 1500. 1800 $4.10 479 2731 80% 54.70 409 2,927 86% $5.95 498 2,927 86% 48:701.52!'t. 92%, $10.00 474 2,628 77% 1600. 1700 56.85 425 2753 81% $8.00 470 2,869 84% 58.50 470 2952 87% $9.25 499 3,031 89% $9.50 518 2,896 85% s r, •, ti, - 1700.1800 56.85 384 2734 80% 58.50 420 2,797 82% 58.50 472 2,846 84% $9.25 508 3,027 89% SB 04 „` 3z108 1800. 1900 $4.10 480 2,491 73% $5.45 550 2,787 82% $4.95 541 2,716 80% $5.75 531 2,776 82% $4.90 564 2,658 78% 1900-2000 52.90 317 1,498 44% $2.90 337 1,751 52% 52.90 366 1,816 53% 34.15 365 1,1335 54% 54.55 505 2,271 67% PM Time Monday 03/10/08 Tuesday 03/11108 Wednesday 003/12/0B Thesd4y 03113/08 Friday 03/14/08 1� a ,� !r,, �,`,^ �.x'RR4�Pe� ".. W'-wpT � V;ku cr. 4�.Rt ' s�?F;=" i7-`A€.e ;i::, r, rtiii..`:R 1400-1500 1500-1600 1ow-1700 1700. 1800 1800-1900 1900-2000 $3.80 54.10 56.85 56.65 54.10 $290 239 1,758 52% 480 2747 81% 472 2,858 84% 394 2,789 82% 446 2,559 75% 284 1,543 45% $3.80 34.70 $8.00 $8.50 $5.45 $290 267 495 481 429 489 333 1,880 3,026 3,010 2817 2,588 1699 55% 89% 89% 83% 76% 50% 33.80 264 $5.95 535 $8.50 518 $850 439 $4.95 484 $2.90 335 2,048 3,014 2,968 2,805 2654 1,604 60% 8936 87% 83% 78% 50% $3.90 f570 59.25 $9.25 $5.75 $4.15 304 2,186 ti51J1� M7;, 495 3,026 432 2,942 477 2,755 370 1,006 54% $f9`. 89% 87% 8/% 56% $5.10 392 10.46 63i $8.00 453 $4.90 426 $4.55 378 2,918 86% d,A} yjnBDX 2.920 86% 2,448 72% 1,876 55% Monday 03/17108 Tuesday 03/19108 03/19N8 Thursday 03120/08 Friday 03/21/08 PM Time .... _• nWednesday 4�V.ic � ,�-+{i' .-§`5?`.7strIr -'..- 1400-1500 $3.80 258 1,8713 55% $380 269 1084 58% 33.80 286 2,147 83% $393 310 2,526 74% 15.10 441 2,986 88%� 1500-1600 $4.10 473 2,814 83% $4.70 486 2,880 85% $595 509 3,002 88% $670 4&7 �`'3,.178 r93.A4 $10.00 549 2,990 88% 1600-1700 $8.85 381 2.800 78% $BAS'''''''iMBG� `3.130 52% '.$$8.50 .511 t3,i58 83„ 3925 482 3014 69% $9.50 484 2,593 76% 1700-1800 55.65 441 2,837 83% ;900u z 505p 90% $850 441 2,999 88% 0 487�3,176 9;{%:. 58.OD 351 2,164 64% 1800.1900 $4.10 440 2,479 73% $5.45 430 2,764 81% $4.95 500 2745 81% .:75 '� 9 w3,1181 `9f%wr $4.90 368 1,748 51% 1900-2000 .5290 262 1,483 44% $200 390 2795 82% $290 383 1,800 53% $4.15 400 2,381 70% 34,55 360 1,421 42% PM Time Monday 032006 Tuesday 03/25I08 Wednesday Thursday 0327/08 Friday 03/2908 IP-74.. S4 O.tli-+S?di _ PJ3tr` '^`>'dM i�? 2z03126108 ,`' da�M01/J 9T 1: .h ,� iYJ�-1,'a4 e... e�- .�, :f+r! P'.,.,: 1400-1500 1500-moo 1 B00-1700 1700-1800 1300-1900 1900-2000 33.80 289 1,863 $4.10 497 2710 38.85 486 2873 $6.65 378 2,751 $4.10 411 2305 $290 313 1,920 55% 80% 85% 81% 88% 42% 53.80 $4.70 $8.00 $8.50 $5.45 $2.90 311 528 501 438 524 339 2041 2,958 9,618 2,005 2860 1,733 80% 87% 89%nY850 85% 78% 51% $3.80 323 2,09E 62% $595 522 3025 0936 ��189 r. 5,11dy 92%�: $8.50 456 2,917 86% $4.95 485 2,789 81% $2.90 359 1,839 54% �,8 $3.90 35.74 5925 ,;9,3i 35.75 54.15 329 2282 87% 5S0- 3181nf 9$�s b W el "515�;, 3,00 9Tai4 41,e y� 3,198 84%" 487 3,004 88% 394 2134 83% $5.10 3109Q, $9.50 f8.00 $4.90 $4.55 409 ,0 495 449 444 395 2,851 84% „ `'7,1�g935� 3.015 89% 2732 80% 2,375 70% 1,898 56% PM Time 1400-1600 1530-1800 1800-1710 1700- 1600 1800- 1900 1900. 2000 Mondry 03/31108 53.80 229 1,774 52% $410 522 2078 88% $8.85 457 2,825 83% $8.65 430 2,782 82% 94.10 428 2,230 88% $2.90 297 1,424 42% Wednesday 04/02/08 Friday 04/04108 Tuesday 04101/0B 3�e Thursday 04103/08 #2 5 • • • • • WESTBOUND PEAK -HOUR VOLUMES Monday 03/0308 Tuesday 03104/08 Wednesday 03/05108 Thursday 03/06108 Friday 03/07/08 Am Time 17,Ctria-04%.*:107:4141:041.0:04(Wo:t 7.7:1" fMfRi'k*Z:.§),*f4:W4W4t*qefiit.5t..igitWO:ifM.V. 0400 • 0500 22.25 248 663 20% 22.25 250 630 19% $215 256 675 20% $2.25 261 685 20% 32.25 236 630 19% 0500 - 0600 $9.70 448 1,809 53% 23.70 495 1,825 54% $3.70 504 1,790 53% 23.70 497 1,865 55% $3,55 456 1,771 52% 0600 - 0700 23.80 481 2,059 81% 5 3.80 520 232 8 68% $3.80 520 2,139 63% $3.80 552 2,370 70% 23.70 504 2,212 65% 0700 - 0800 24.20 400 1,774 52% 3 4,20 472 2255 86% $4.20 460 2,010 59% $4.20 469 2,165 64% $4.10 448 1,932 57% 0800 - 0900 $3.80 206 1,775 52% $3.80 221 1,849 54% $3.80 216 1,778 52% $3.80 205 1,825 54% $3.70 248 1,596 47% 0900 - 1000 $3.05 174 1,306 38% $3.05 182 1,51 5 45% $3.05 172 1,460 43% 23.05 207 1.475 43% $3.05 191 1,370 40% Monday 03110108 Tuesday 03/11/08 Wednesday 03/11108 Thursday 03/13108 Friday 03/14108 AM Time ".:f' r, 4.4*0.--7 ".- -7. '3:240.W8.0.-WC4g4FORIAOM-04*-41K044,,Pg.fgk „ . ._"_. ' T-Ogti*tVttiAlrMOXC 0400, 0500 32.25 241 823 18% 2225 252 831 19% $2.25 271 658 18% $2.25 424 842 25% $2.25 206 594 17% 0500 - 0600 $3.70 473 1,791 53% $3.70 522 1,807 53% $3.70 496 1,808 53% $3.70 495 1,799 53% 23.55 484 1,695 50% 0600 - 0700 $3.80 509 2,1 52 63% $3.80 515 2,200 65% $3.80 521 2,168 6 9% $3.80 517 2,173 64% 23.70 5113 2,132 63% 0700 - 0800 $4.20 481 2,204 85% 54.20 457 2.11 1 62% $4.20 459 2,159 64% $4.20 402 1,710 50% $4.10 392 1,788 53% 0800 - 0900 23.80 207 1,694 50% 5 3.80 232 1,708 50% $3.80 249 1,772 52% $3.80 267 1,986 58% 23.70 205 1,439 42°,6 0900 - 10M $3.05 160 1,379 41% 33.05 180 1,423 42% 23.05 171 1,340 39% $3.05 203 1,568 46% $3.05 195 1,225 36% Monday 03/17/08 Tuesday 03/18108 Wednesday 03/19/08 Thursday 0320108 Friday 03121/08 AM Time .,i*4r -,. , -la a 4474W09 ' , - , - ''-'7'.':, *147.44.04::: " :..**.rtil164,41,e4446A01:40WVII 11400 - 0500 $2.25 226 642 19% $2.25 237 627 18% 22.25 249 634 19% $2.25 246 644 19% $2.25 196 548 16% 0500 - 0600 $3.70 466 1,775 52% $3.70 496 1,774 52% 23.70 488 1,795 53% $3.70 51 3 1,782 52% $3.55 378 1,443 42% 0800 - 0700 33.80 519 2,180 84% $3.80 534 2,212 65% 23.80 507 2,148 63% $3.80 532 2,204 65% 23.70 410 1,889 50% 0700 • 0800 $4.20 426 1940 57% $4.20 473 2122 62% 54.20 483 2,110 62% $4.20 481 2,167 64% 24.10 326 1,565 45% 0800 - 0900 23.80 22 3 1,700 50% $3.80 191 1,724 51% 23.80 240 1.799 53% 23.60 235 1,873 55% 23.70 172 1,253 37% 0900 - 1000 PA 165 1,348 90% $3.05 149 1,401 41% 23.05 147 1,335 39% $3.05 174 1,255 46% 23.05 201 1,084 32% AM Time Monday 03124/08 Tuesday 03125108 4.0841P4R8Y.WA,‘"(1,94.7.39Y.re4, Wednesday 0326/08 .9RAF-40724g40---..41 Thursday 03127/08 Friday .P.W11-010VOitSAV*6-W01 03/28108 *11-4.'v"371.- . '.., ' . e'''X 0400 - 0500 $2.25 213 585 17% $2.25 230 599 18% $2.25 250 639 19% 2215 253 657 18% 2215 218 603 18% OW - 0600 23.70 414 1,423 92% $3.70 482 1,748 51% 23.70 488 1,708 50% $3.70 991 1,699 50% 23.55 464 1.861 49% 0600 - 0703 23.80 447 1,841 54% 53.80 497 2,274 67% 5380 486 2,124 62% $3.80 510 2,171 84% 53.70 451 1,960 58% 0 700 - 0800 $4.20 270 1,253 37% $4.20 395 1.936 57% 24.20 395 2097 62% $4.20 404 2,125 83% 34.10 349 1,580 46% 0800 • 0903 $3.80 303 1,918 58% $3.80 262 1,879 49% $3.60 241 1)303 47% $3.80 222 1,552 46% $3.70 237 1A 13 ark ODOO - 1000 $3.05 245 1,869 49% $3 05 226 1,514 45% $3.05 2 29 1,353 40% $3.05 216 1,417 42% 23.05 2213 1.202 35% 6 Customer Service and Violations Processing Since OCTA and Cofiroute are currently working with Integrated Technology and Nortel to develop reports from the new Nortel telephone system, the Customer Service Center phone activity is not available. All other performance levels specified in the operating contract were well within established standards. Incoming E-mail Activity During March, the Anaheim Processing Center received a total of 3,401 e-mails, with a year-to- date total of 35,566 e-mails. Performance Measures REPORTING REQUIREMENT CUSTOMER SERVICE **Call Wait Time I Reporting Penod PERFORMANCE STANDARD montrty Not to exceed 120 seconds March 06 Performance unavailable **Abandon Rate Customer Satisfaction Convert Violators to Customers Convert Violators to Customers Monthy Wildly Quatay Anruary No more than 4.0% At least 75 outbound calls 8.0% or more 10%° or more unavailable 78 12.6% r VIOLATION PROCESSING Response Time CUSA Violation Collection Rate CUSA Violation Collection Rate o-nontlty Quatey Anrualy within 2 business days of receipt 70% or more Quarterly 74% or more Annually 0.7 71.6% TRAFFIC OPERATIONS Initial & Secondary Reviews *Plate Misread Errors CAP Response Time montny monthly emntny = to or less than 15days = to or less than 0.4% 20 minutes per call 2 0.1% 13 ACCOUNTING Exceptions monthly No more than 3 I 0 INFORMATION TECHNOLOGY TollProUptime Network Uptime tvbndty Montlty 99%Availability 99%Availability 100% 100% *Plate Misread Error performance Is accumulated over a 60-day period. Percentage reported is for January2008 **Call Wait Time and Abandon Rate performance is not available due to unresolved issues with the current phone system 7 • • • • Transponder Distribution Status At the end of March 2008, the 91 Express Lanes had 118,721 active customer accounts, with 176,321 transponders assigned to those accounts. Total transponders available for distribution amounted to 10,533 transponders. 125,000 105,000 85,000 65,000 45,000 25,000 TRANSPONDER DISTRIBUTION March-08 6.. February-08 FY • Tags % of Total Tags % of Total Average Issued To New Accounts 709 Additional Tags to Existing Accounts 447 Replacement Transponders 1,064 Total Issued 2,220 Retumed Account Closures 587 Accounts Downsizing 207 Defedive Transponders 942 Total Relurnedl 1,736 31.9% r 696 20.1% 381 47.9% 962 2,039 33.8% 747 11.9% 203 54.3% • 926 1,876 34.1% 18.7% 472% 39.8% 10.8% 494% 835 551 1,225 2,611 629 179 1,117 1,924 TRANSPONDER INVENTORY STATUS Internal Extemal Total TRANSPONDERS ON -HAND: Available for Distribution: Customer -Returned Tag Classification 10,439 94 10,533 1. Under Warranty- Return to Si rit: 0 2. Out of Warranty - Destroy: 202 3. Not yet Classified: 292 Total Transponders On -hand: 11,027 TRANSPONDERS CURRENTLY ASSIGNED TO ACCOUNTS: 176,321 History of Growing Number of Accounts by Fiscal Year As of March 31, 2008 _.„..,..„5,..„„ ^-‘, • 4t1.1V-'4%,7%.14e PN, 3,,,...-._ ,. ---ww—A-.7„1.75i.---m. - . ---„,„. - -4, , - -V41 . , '' - * . '4 s •,-4 --A.%-- : '..,....,ta.-- -020, ' 16'41' e. ,w-wziqfiNTOV ....-.7.- pwAtro 9'..9 ...4,....:,,,:. .',., l'-'6.'71:-- '44 -0,-. ,..„....„ -- A.1"a-4 -f --- 88962 ' '6-7%43-,,-, t-xA7, • --< .--,,.- 4 . as r i, oh.i-., - :t..o..,...k...1-.k„--t,-t 4r40.t„ .4r, i, * ..„ -- ti4 ' ,, ,...b_.. , AV , . ..Z4V- ' ; ,a4,711.p.'''s. , - it_ ' A, '- ' ,,,z• ' , „ . Z.- ,15,5Z1011:_,U - , - .-- , :r0 ' , . , - , ..... ... e, ' 4';',,- - ,,- , - ' 114 ° A' , ,"; .:0 "t• ''V ,. .,, ,„ 1 ,^, '''-' . ' - * If '..,-,..v.:f-.-- - . ' fli:A., „,,,...„.' < t :%,,,,:. „,_,,,„„,,„ A ES 1996 0 1997 0 1998 0 1999E9 2000 to 2001 0 2002 0 200316 2004 0 2005 0 2006 61 2007 0 2008 8 Operational Highlights On -road Operations Customer Assistance Specialists (CAS) responded to 141 calls during March. The CAS team received 85 calls to assist disabled vehicles, 33 calls to remove debris and conducted 17 assists or traffic breaks. There were 6 accidents in the Express Lanes and 0 accidents in the general- purpose lanes. • Financial Highlights 91 Express Lanes Operating Statement YID as of March 31, 2008 YTD Variance Description Actual Bud et Dollar $ Percent % # Operating revenues: Toll revenue 28,504,823.56 $ 30,023,071.00 $ (1,518,247.44) (5.1) Fee revenue 6,515,022.74 5,767,624.00 747,398.74 13.0 Total o eratln revenues 35,019 846.30 35,790,695.00 (770,848.70) (2.2) . yam+ TF ^uc h X k~.. ,t ' tii4 .y. T�� '4 .. X�..'.,E .WpA+xn;��!.'/'. Y e+�-^. ..,u T. 4G'✓«x. Operating expenses: Contracted services 4,342,038.67 4,566,402.00 224,363.33 4.9 Administrative fee 1,202,789.07 1,884,213.00 681,423.93 36.2 Other professional services 827,754.71 2,553,840.00 1,726,085.29 67.6 Credit card processing fees 834,977.18 825,000.00 (9,977.18) (1.2) Toll road account servicing 551,495.81 768,750.00 217,254.19 28.3 Other insurance expense 295,672.85 875,000.00 579,327.15 66.2 Toll road maintenance supply repairs 191,484.85 342,750.00 151,265.15 44.1 Patrol services 383,988.72 315,000.00 (68,988.72) (21.9) Building equipment repairs and maint 339,784.25 772,375.00 432,590.75 56.0 Other services 6,233.68 228,750.00 222,516.32 97.3 Advertising fees 108,206.41 189,750.00 81,543.59 43.0 Utilities 10,658.98 103,380.00 92,721.02 89.7 Office expense 74,456.43 434,660.00 360,203.57 82.9 Bad debt expense 300,480.61 (300,480.61) WA Miscellaneous 155,074.78 189,836.00 34,761.22 18.3 Leases 292,168.31 309,378.00 17,209.69 5.6 Property taxes - - N/A Depreciation and amortization 7,008,540.00 (7,008,540.00) N/A Total operating expenses 16,925,805.31 14,359,084.00 (2,566,721.31) (17.9) Operating income (loss) 18,094,040.99 1 21,431,611.00 (3,337,570.01) (15.6) Nonoperating revenues (expenses): Interest income 3,066,439.14 2,211,000.00 855,439.14 38.7 Interest expense (8,585,074.41) (8,729,169.00) 144,094.59 1.7 Other 77,460.85 40,275.00 37,185.85 (92.3) Total nonoperating revenues (expenses) (5,441,174.42) (6,477,894.00) 1,036,719.58 16.0 Transfers in - - N/A Transfers out (826,500.00) (1,770,000.00) 943,500.00 53.3 Net Income (loss) $ 11,826,366.57 I $ 13,183,717.00 I $ (1,357,350.43) (10.3) 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. 'Miscellaneous expenses include: Bond Insurance Costs, Banc Service Charge, Transponder Materials. 'Depredation and amortization are not budgeted items. Capital Asset Activity During the nine months ending March 31, 2008, capital asset activities included approximately $76,844 related to the purchase of communication equipment, $13,851 related to leasehold improvements, $504,414 for the purchase of transponders and $32,733 related to the purchase of computer equipment. ATTACHMENT C OCTA Orange County Transportation Authority Status Report April 2008 As of April 30, 2008 Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for April 2008 was 1,089,385. This represents a daily average of 36,313. This is a 8.4% decrease in total traffic volume from the same period last year when traffic levels totaled 1,189,594. Potential toll revenue for the month was $3,303,274 which represents a decrease of 1.5% from the prior year's total of $3,353,934. The slowdown in the economy has directly impacted traffic volumes and revenues. Carpool percentage for the month was 21.10% compared to the previous year's rate of 21.17%. Average hourly revenue per trip is $0.01 or 0.3% less than projected by Stantec. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of April 2008. Current Month -to -Date as of April 30, 2008 (2006/2007 data is for the corresponding month in that fiscal year) y . ,N0 ..s R , � Full Toll Lanes 859,497 1,008,971 (149,474) (14.8%) 937,702 (8.3%) 3+Lanes 229,888 248,614 (18,726) (7.5%) 251,892 (8.7%) Total Gross Trips 1,089,385 1,257,586 (168,201) (13.4%) 1,189,594 (8.4%) $3,220,907 $3,749,029 (S528,122) (14.1%) $3,271,199 (1.5%) Full Toll Lanes 3+ Lanes $82,367 $78,229 $4,138 5.3% $82,734 (0.4%) Total Gross Revenue $3,303,274 $3,827,257 ($523,984) (13.7%) $3,353,934 (1.5%) �..., iYvn.VJ'�M �kfl^-ST Hi�.h'R hq.�ZS ��IEP Yi .^•'.5� i�_ ��'�i x .v.�.'� + � .«.. .. � � .. x . Average Full Toll Lanes $3.75 $3.72 $0.03 0.8% $3.49 7.4% Average 3+ Lanes $0.36 $0.31 $0.05 16.1% $0.33 9.1% Average Gross Revenue $3.03 $3.04 ($0.01) (0.3%) $2.82 7A% 2 The 2007/2008 fiscal year-to-date traffic volume is 6.3% lower than the same period last year. The 2007/2008 fiscal year-to-date revenue is 0.4% lower than for the same period last year and is below Stantec's projections by 9.7%. Year-to-date average hourly revenue per -trip is $0.10 or 3.3% less than projected by Stantec. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2007 through April 2008. Fiscal Year 2007/2008 to Date as of April 30, 2008 (2007/2008 data is for the period July 1, 2007 through April 30, 2008; 2006/2007 data is for the corresponding period in that fiscal year) _ .. _ .r. .F.. t 1 •�tr6tyQ��1G4 . RV✓i. ,. i'T.ays i. 3yT..�. �. �q 4a $.� vgr'e&^.i.� �, as r4Er �y$'4^`k "`r* .. n f 1 0 I I ^fit `w �� -t✓,1u D 'L• F' .,... (7,3%) . Full Toll Lanes 8,938,513 9,761,014 (822,501) (8.4%) 9,637,338 3+Lanes 2,459,864 2,435,186 24,678 1.0% 2,530A58 (2.8%) Total Gross Trips 11,398,377 12,196,200 (797,823�)+ (6.5%) 12,167,796 (6.3%) -`c�'t $32,686,547 64 3 v:'a� $36,368,143 ($3,681,596) (10.1%) $32,865,009 (0.5%) Full Toll Lanes 3+Lanes $822,798 $749,386 $73,412 9.8% $770,277 6.8% Total Gross Revenue $33,509,345 $37,117,529 ($3,608,184) (9.7%) $33,635,285 (0.4%) Average Full Toll Lanes $3.66 $3.73 ($0.07) (1.9%) $3.41 7.3% Average 3+ Lanes $0.33 $0.31 $0.02 6.5% $0.30 10.0% Average Gross Revenue $2.94 $3.04 ($0.10) (3.3%) $2.76 6.5% • • • Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for Fiscal Year 2007/08 on a month basis. Fiscal Year 2007-2008 Traffic Volume Overview Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Month The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for Fiscal Year 2007/08 on a monthly basis. $3,630,000 $3,450,000 13 $3,270,000 c m & $3,090,000 $2,910,000 $2,730,000 $2,550,000 Fiscal Year 2007-2008 Revenue Summary Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Month ■ Full Toll Lanes ® 3+ Lanes Twenty-one times during the month of April 2008, peak hour eastbound traffic as reflected in the chart below exceeded 90% or more of defined capacity, with the highest volume at 96% of defined capacity on Friday, April 11t, during the 4:00 pm hour. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 71 % of defined capacity. EASTBOUND PEAK -HOUR VOLUMES PM Time Monday 03101/08 Tuesday 0410008 Wednesday 04./0021N08�y' Thursday 04M3/08 Friday 04/04/08 �,f {vA:#$iYr�G}}�' S, s " •, Y+dy`S'>1 ZW; bif. Gy�'N! fc K 4`Ydq✓ 1400 1500 1500 1700 1800 1900 1500 1600 1700 1800 1900 2000 �' -� 7$ - " +' �,�' .ara' $ r � s 7 �. ` �.°��- �' "" T 7 ,a `k-. 53.80 275 f4.70 635 {H.QO'� P 492 $8.50 446 $5.45 478 $2.90 326 2446 72% 3006 8B% ..£, ,OL Jig 2819 83% 1896 85% 1,788 53% 6380 i595 .1.50.50 $B60 $4.95 62,90 262 v 116 : 471]- 427 445 259 2057 3,OB3 2893 2,637 1,492 61% )90%"* = 85% 78% 44% $390 $5.7 $9 25 $925 65,75 $4.15 280 ---'' 447 385 467 337 2110 S,Yi9 2948 2,764 2,589 1,696 62% 931:7 87% 81% 76% 50% $510 1090 r 50.r $800 $4.90 $455 411 2952 x4Sf �".4 W0 415 2662 475 2,464 432 1,859 87% 90% -91%, 78% 72% 55% Monday 04/07/08 Tun day 04/08108 Wednesday 0/109108 Thursday 04110N1 Friday 0/11/08 PM Tme {$W?Dt..-.4. £::-i ...jQJ'+"'Map.', �£:d'47 "''-, �2..:N' - '19►` 1400-1500 13.80 252 1,814 53% 63.80 276 2,011 59% 63.80 316 2,071 61% 63.90 309 2,314 68% 6510 424 2,996 8B% 1500-1600 64.10 511 2,906 B5% 4x$#'!,pk":, ±d944i4d--r8iii,11 .96� 4i5 w9,178y'9331F ifi i4 5$%�.aar.,'=.ik, 7Fa.9� �D.00W t397��$�s170 ��n,682z�' 1600-1700 6495 439 2,839 84% 6600 505 3,008 88% $8.50 401 2,868 84% $9.25 465 2,669 79% SO 3, "u.. :s,4 1700-1800 6065 408 2,751 81% $8.50 397 2695 79% 0.0 6?�3,150 9iX �S9.7� �. ,.'?,1�f .y? '? $8.00 459 2,924 86%. 1BOO -1900 84.10 411 2,258 66% $5.45 475 2516 74% ';SL45 y.357' 3,,1 63,y83Y,j 65.75 532 2049 81% E4.90 497 2,477 73% 1900-2000 $2110 262 1,369 40% $2.90 288 1,595 47% $2.90 331 1,766 52% 64.15 349 1,776 52% $4.55 414 1,809 53% Monday 04/14/08 Tuesday 04/15108 Wednesday 04/18101 Thursday 04/17/08 Friday 04I18M8 PM Tma 1400-1500. 63,80 249 1,755 52% $3,80 240 2,020 59% $390 261 2,121 62% $390 265 2,225 65% 55.10 403 2,942 87% 1500-1603 $4.10 522 2,990 88% .70v,503 ,J,04¢ 90%�', $5.95 551 2,998 88% ?$370 550 $;200 'SO4%z £$14190d 1600-1700 $6.85 453 2,913 66% $8.00 467 2,909 86% $8.50 471 2,918 86% ,16 R723,u,', Y% 39'SOa BA9T is . 1700-1800 66.65 396 2,779 82% $8.50 453 2,726 80% $8.50 40B 2,789 82% $9.25 456 2813 83% $8.00 446 2,736 80% 1 BCC -1900 $4.10 452 2,264 67% $5,45 470 2,707 80% $4.95 462 2,540 78% $5,75 466 2549 75% $4.90 442 2,332 69% 1900-2000 $2.90 299 1,391 41% $2.90 317 1,737 51% 62.90 326 1,701 50% $4.15 337 1,837 54% $4.55 379 1,774 52% Monday 04/2�1/08z Tuesday 04/22/08 Wednesday 04123/08 Thursday 04/24/08 FFrriidaayy, 04/25/08 PM Tma +z ti'•Ns" "..... #,bar` i .,J '�itdlis.' �tdi. cusP+i#� 'r 7ri-"x �i � 9aGau,^.:• .,,,. ' 1400-1500 $390 240 1,831 54% $380 .",c•.'.-,-4L�'�"eu 256 2,029 60% $3.80 273 2,051 60% 63.90 272 2,225 65% 65.10 465 2060 87% 1500-1600 $4,10 524 2,754 81% $4.70 524 3,018 89% 55.95 526 3,025 89% 4570 gonvor i00,ii,,, AN: �30X,ry 1600-1700 $6,85 433 2,844 84% $8.00 484 3,016 89% $8S0 476 2,978 88% $925 476 3,029 89% $9.50 495 2003 85% 1700-1800 $6.65 398 2,748 B1% $8.50 360 2,328 68% $8.50 402 2,709 BO% $925 428 2,811 83% WOO 410 2,591 76% 1800-1900 64.10 417 2,244 66% 6545 526 3,012 89% $4.95 480 2,689 79% $575 451 2,538 75% $4.90 452. 2297 88% 1900-2000 52.90 261 1281 38% $2.90 287 1,527 45% $2.90 307 1,597 47% $415 335 1,625 48% $4.55 364 1,562 46% Monday 04/28/08 Tuesday 04/29/08 Wednesday 04130103 Thursday 05/0108 Friday 05/02MB PM Tme 1400- 1500 1500-1600 1600-1700 1700-1800 iBCC -1900 1900-2000 63.80 64.10 $6.85 $6.65 $4.10 $2.90 274 490 440 398 465 264 1,855 2,811 2,805 2,696 2,336 1,247 55% 83% 83% 79% 69% 37% $3.80 $4.7D $8.00 68.50 $5.45 62.90 258 539 478 402 450 258 1,981 2,890 2,954 2,667 2,270 1,463 58% 85% 87% 78% 67% 43% $3.80 $595 $950 5850 $4.95 62.90 243 521 441 402 455 306 2,074 2,923 2,887 2,766 2,455 1,539 61% 86% 85% 81% 72% 45% • • WESTBOUND PEAK -HOUR VOLUMES Monday 03/31/O8 Tuesday 04/01/08 Wednesday 04/02/08 Thursday 04/03108 Friday 0410408 AM Time ea 4OY'"r �, -xG�'• +s�x�?,'Xm • 8y2"z. iFFb 215 5B3 17% 0400 - 0500 �,r ' s " 5225 254 835 19% $225 245 557 19% $2.25 238 600 18% $225 0500-0600 tT,g^ y x" '' , � ,�T 53.70 487 1,746 51% $3.70 461 1,716 50% $330 423 1,548 46% $3.55 466 1,600 49% 0600-0700 '* K,a. H $3.80 508 2207 65% $3.80 496 2,162 64% $3.80 515 2,317 68% $3.70 475 1,989 58% 0700-0800 �'vtg a� ;'n n r $4.20 451 2051 60% $4.20 396 1,948 57% $4.20 445 2249 56% $4.10 401 1,679 49% 0800-MO `' ' s`r ""` 53.80 236 1,645 48% 53.93 201 1,545 45% $3.80 258 1,772 52% 5,3.70 218 1,386 41% 0900-1000 1„=ma`s« „:. ,L. i 53.05 204 1,339 39% $3.05 172 1,192 35% $3.05 169 1,302 38% 53.05 195 1,175 35% Monday 04/07/08 Tuesday 04/68818 Wednesday 04/09/08 Thursday 04/10/08 Friday O4/11/08 AMTIme #A�ts . �^? -m " �5 �,- ., ' 3.C.t!r&Rf'' .. . Q%if'-'i�J? t' a:, .� i9:§'^ 1 �o� r , -.°} 'ra: lid ... -..s 0400-0500 $225 241 655 19% $225 259 639 19% $225 247 812 18% 52.25 254 620 /8% $225 214 552 16% 0503-0800 $3.70 475 1,738 51% $3.70 420 1,521 45% 5370 444 1,704 50% $370 473 1,805 53% $9.55 441 1,576 46% 0600-0700 $3.80 468 2,139 63% $3,80 427 1,809 53% 53.80 474 2,198 66% $3.80 465 2135 63% 59.70 459 1,965 58% 0700.0800 $4.20 403 2,X9 59% $4.20 471 2,319 68% 54.20 423 2189 64% $4.20 420 1,871 55% $4.10 388 1,6413 4896 0800-0900 33.80 250 1,628 48% $3.80 264 1,981 58% 43.80 258 1,815 53% $3.80 272 1,670 49% $3.70 250 1,396 41% 0900. 1000 $3.05 209 1,248 37% $3.05 228 1,553 46% 53.05 256 1,549 48% $3.05 264 1,453 43% $3.05 260 1,320 39% Monday 04/14/08 Tuesday 04/15108 Wednesday 04/16/08 Thursday 04117/08 Friday 04118/8 AMTIme 0400-0500 12.25 250 672 20% 5225 258 873 20% 5225 261 626 18% 52.25 277 673 20% 32.25 217 594 17% 0500. 0600 $3.70 454 1,732 51% $3.70 511 1,806 53% $3.70 437 1,622 48% 53.70 495 1,822 54% $3.55 454 1,637 48% 0600. 0700 $3.130 538 2,319 68% 33.80 506 2,271 67% $3.80 561 2,430 71% 53.80 502 2213 65%. $3.70 469 2,024 60% 0700-0800 $4.20 435 2,089 61% $4.20 475 2,333 69% 54.20 449 2,244 66% $4.20 488 2193 B5% $4.10 431 1,982 58%. 0800-0900 $3.80 239 1,948 57% 33.80 218 2,086 61% $3.80 243 1,751 52% $3.80 227 1,890 56% $3.70 218 1,491. 44% 0900-1030 $3.05 203 1,547 48% $3.05 184 1,428 4295 53.05 174 1,240 36% $3.05 191 1,462 43% $3.05 172 1,195 35% Monday 04/21/08 Tuesday 04/22/08 Wednesday 04/23/08 Thursday 04/24/08 Friday 64125108 AM 71 me 4;ddne.`-Sdft'440.4 �,+e x �, .ai%BNa�iY�.�G. .. - �%LirsJ:. �,1,Yb� 1•';1 i-.�11CPti;:, y '�,.. ..i�3 0400-0600 $225 246 663 20% $225 284 632 19% 5225 269 636 19% 52.25 268 551 19% 8225 227 559 16% 0500-0600 $3.70 462 1,723 51% $3,70 484 1,778 52% 53,70 486 1,771 52% 53.70 485 1,794 53% $3.55 426 1,600 47% 0600-D700 $3.80 489 2236 66% 53.80 547 2289 57% $3.80 531 2,257 86% $3.80 522 2,245 66% $3.70 463 1,968 58% 0700-0800 $420 452 2,167 64% 54.20 430 2089 61% $4.20 463 2,179 84% $420 477 2,159 64% 54.10 425 1,781 52% 0800-0930 53,90 196 1,739 51% 53.80 229 1,753 52% $3.80 237 1.762 52% $3.80 223 1,650 4916 $3.70 209 1,363 40% 0900-1000 53.05 158 1,297 38% $3.65 154 1,320 39% $3.05 151 1,247 37% 53.05 164 1,234 36% $3.05 191 1,138 33% AMTIme 0400-0500 0500-0600 0600 - 0700 0700-0800 OEM -MOO 0900 -1000 Monday 04/28108 52.25 33.70 53.80 $4.20 53.80 53.05 249 450 496 483 204 151 842 1,758 2.284 2172 1,689 1,304 Tuesday 04129/08 r Wednaday 04/30/08 19% 52% 67% 84% 50% 36% 52.25 53.70 53.80 54.20 53.80 53.05 250 427 548 483 221 172 872 1,522 2,295 2,184 1,825 1,393 20% 45% 68% 64% 54% 41% $2.25 252 639 19% 53.70 485 1,742 51% 53.80 545 2,407 71% $4.20 510 2.219 65% 53.80 201 1,609 47% $3.05 138 1,279 38% Thursday 0591108 Friday 05/02/0B Customer Service and Violations Processing Since OCTA and Cofiroute are currently working with Integrated Technology and Norte! to develop reports from the new Norte! telephone system, the Customer Service Center phone activity is not available. All other performance levels specified in the operating contract were well within established standards. Incoming E-mail Activity During April, the Anaheim Processing Center received a total of 3,388 e-mails, with a year-to- date total of 38,954 e-mails. Performance Measures REPORTING REQUIREMENT, CUSTOMER SERVICE **Call Wait Time **Abandon Rate Customer Satisfaction Convert Violators to Customers Convert Violators to Customers VIOLATION PROCESSING Response Time CUSA Violation Collection Rate CUSA Violation Collection Rate Reporting Period Mantel), /antNy Monthly Qualify PERFORMANCE STANDARD' Not to exceed 120second s No more than 4.0% At least 75 outbound calls 8.0%or more Annually 10% or more Mantny Quartay Annually within 2 business days of receipt 70% or more Quarterly 74% or more Annually TRAFFIC OPERATIONS Initial & Secondary Reviews *Plate Misread Errors monthly = to or less than 15 days montrly = to or less than 0.4% April '08 Performance unavailable unavailable 2 0.1 % CAP Response Time Monthly 20 minutes per call 13 ACCOUNTING Exceptions INFORMATION TECHNOLOGY TollPro Uptime Network Uptime Monthly No more than 3 I 0 Monthly 99%Availability Monthly 99%Availability • * Plate Misread Error performance is accumulated over a 60-day period. Percentage reported is for February 2006 **Call Wait Time and Abandon Rate performance is not availabdue to reporting issues with the current phone system • • • Transponder Distribution Status At the end of April 2008, the 91 Express Lanes had 118,549 active customer accounts, with 176,101 transponders assigned to those accounts. Total transponders available for distribution amounted to 13,255 transponders. 125,000 105,000 1 85,000 65,000 45,000 25,000 1111 April-08 • • March-08 - , FY . TRAN SPONDER DISTRIBUTION Tags % of Total Tags • %ofTotal . Average — Issued To New Accounts Additional Tags to Existing Accounts 776 489 Replacement Transponders 1,274 Total Issued 2 539 Retumed Account Closures Accounts Downsizing Defedive Transponders Total Retimed 2,057 30.6% 709 31.9% 829 19.3% 447 502% 1,064 2,220 20.1% 47.9% 545 1,230 2,604 769 37.4% 587 33.8% 643 212 10.3% 207 11.9% 182 1,076 52.3% 942 54.3% 1,113 1,736 1,937 TRANSPONDER INVENTORY STATUS Internal Extem al Total TRANSPONDERS ON -HAND: Available for Distribution: Customer-Retumed Tag Classification 1. Under Warranty- Return to Si rit: 0 2. Out of Warranty - Destroy: 2,078 3. Not yet Classified: 442 Total Transponders On -hand: 15,775 13,192 63 13,255 TRANSPONDERS CURRENTLY ASSIGNED TO ACCOUNTS: 176,101 Number of Accounts by Fiscal Year As of April 30, 2008 al 1996 0 1997 0 1998 El 1999 12 2000 C2 2001 al 2002 0 2003s 2004 0 2005 0 2006E3 2007 0 2008 8 Operational Highlights On -road Operations Customer Assistance Specialists (CAS) responded to 113 calls during April. The CAS team received 60 calls to assist disabled vehicles, 23 calls to remove debris and conducted 18 assists or traffic breaks. There were 12 accidents in the Express Lanes and 0 accidents in the general- purpose lanes. 9 • IP • Financial Highlights 91 Express Lanes Operating Statement YTD as of . • ril 30, 2008 YTD Variance Description Actual Budget Dollar $ Percent (°%% Operating revenues: Toll revenue 31,628,059.44 $ 33,457,910.00 $ (1,829,850.56) (5.5) Fee revenue 7,235,363.35 6,537,788.00 697,575.35 10.7 Total o•eratin revenues 38,863,422.79 39,995,698.00 1,132,275.21 (2.8) Operating expenses: Contracted services 4,884,261.27 5,089,596.00 205,334.73 4.0 Administrative fee 1,336,432.30 2,093,570.00 757,137.70 36.2 Other professional services 903,001.15 2,607,254.00 1,704,252.85 65.4 Credit card processing fees 930,912.59 916,300.00 (14,612.59) (1.6) Toll road account servicing 618,341.10 853,825.00 235,483.90 27.6 Other insurance expense 327,011.06 875,000.00 547,988.94 62.6 Toll mad maintenance supply repairs 206,382.71 380,681.00 174,298.29 45.8 Patrol services 416,489.72 349,860.00 (66,629.72) (19.0) Building equipment repairs and maint 412,516.32 772,375.00 359,858.68 46.6 Other services 6,317.62 229,165.00 222,847.38 97.2 Advertising fees 146,248.49 189,750.00 43,501.51 22.9 Utilities 3,665.86 114,585.00 110,919.14 96.8 Office expense 81,895.70 487,711.00 405,815.30 83.2 Bad debt expense 329,378.62 - (329,378.62) N/A Miscellaneous 169,792.47 213,629.00 43,836.53 20.5 Leases 355,994.70 343,616.00 (12,378.70) (3.6) Property taxes - - NIA Depreciation and amortization 7,811,983.40 - (7,811,983.40) N/A Total operating expenses 18,940,625.08 15,516,917.00 (3,423,708.08) (22.1) Operating income (loss) 19,922,797.71 I 24,478,781.00 (4,555,983.29)1 (18.6) Nonoperating revenues (expenses): Interest Income 3,136,027.56 2,455,684.00 680,343.56 27.7 Interest expense (9,686,298.01) (9,695,197.00) 8,898.99 0.1 Other 127,163.33 44,732.00 82,431.33 (184.3) Total nonoperating revenues (expenses) (6,423,107.12) (7,194,781.00) 771,673.88 10.7 Transfers in - - N/A Transfers out (1,965,880.00) 1,965,880.00 100.0 Net Income (loss)I $ 13,499,690.59 I $ 15,318,120.00 1 $ (1,818,429.41)1 (11.9) 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. 'Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. 'Depreciation and amortization are not budgeted items. Capital Asset Activity During the ten months ending April 30, 2008, capital asset activities included approximately $267,728 related to the purchase of communication equipment, $13,851 related to leasehold improvements, $614,441 for the purchase of transponders and $32,733 related to the purchase of computer equipment. 10 3. OCTA May 30, 2008 To: State Route 91 Advisory Committee From: Kirk Avila, General Manager, 91 Express Lanes Subject: 91 Express Lanes Protected License Plates Enforcement Process Overview In 2007, approximately 3,500 toll violations on the 91 Express Lanes were attributed to protected license plates at an estimated loss of $10,500 in toll revenues. A process has been developed to send violation notices and to collect tolls from the registered owners of vehicles with protected license plates. Recommendation Receive and file as an information item. Background The California Department of Motor Vehicles (DMV) administers the Confidential Records Program (CRP). This program makes the residence address of certain public officials and employees confidential as specified in California Vehicle Codes (CVC) 1808.2, 1808.4, and 1808.6. At the request of the officials/employees, confidential license plates or "protected license plates" can be issued through the DMV to employees who meet the classification criteria. Thus, in lieu of the home address being provided through a DMV license plate query, the name of the affiliated agency appears instead. Each toll lane on the 91 Express Lanes is equipped with technology that has the capability to record and charge tolls for trips by vehicles which do not have a transponder or have a transponder which is defective. When vehicles pass through the transponder reading devices, infrared cameras capture pictures of the vehicle's license plate. The electronic traffic and toll collection system processes the optical character reading of the license plate numbers and matches the license plate numbers against several databases, including the DMV registration file. Orange County Transportation Authority 550 South Main Street/P.O. Box 14184/Orange/California 92863-1584 / (714) 560-OCTA (6282) 91 Express Lanes Protected License Plates Enforcement Page 2 it Process Any matches to the DMV registration file that do not have a valid transponder account with a California toll agency will result in a toll violation. The DMV database is used to secure a name, vehicle identification, and registration address which are used to record and mail the violation notice(s) to the registered vehicle owner. If the violator does not respond within the timeframe, as specified in the violation notice(s), the violation is then forwarded to the Orange County Transportation Authority's (Authority) collection agency. This process is fully automated through the Authority's systems. If the license plate is a protected license plate, the only information provided by the DMV is the registered owner's name and affiliated agency. Since the address is not provided, the violation notices cannot be sent to these violators and the information is forwarded to the Authority's collection agency. Over the past five years, there have been approximately 14,500 vehicle trips on the 91 Express Lanes that are attributed to protected license plates. During the same period, there were approximately 65 million vehicle trips on the 91 Express Lanes. Of those 14,500 trips, approximately 3,500 occurred in 2007, which equates to an estimated loss of $10,500 in toll revenues. Discussion On April 14, 2008, the Authority's Board of Directors (Board) requested staff to develop a process to send violation notices and collect tolls on the protected license plates. During the past several weeks, a comprehensive agency directory was developed, which lists the agency name and corresponding address. Staff has instructed Northem Lakes Data Corporation, the developer of the 91 Express Lanes' back office customer account management system (TollPro), to augment the violations component system by incorporating the agency directory into the database. Once this protected license plates process has been implemented, the violation notification process will be similar to those of regular violators. If the vehicle has a protected license plate and travels through the 91 Express Lanes without a transponder or has a defective transponder, the license plate will be queried against the DMV database. When the DMV returns the information electronically with the registered owner's name and affiliated agency, TollPro will insert the agency's corresponding address and automatically send the violation notice(s) to the registered owner at the agency address to pursue the payment of unpaid tolls. If no response has been received by the timeframe as set forth in the violation notices, the Authority will escalate the matter to a senior level or commanding • • 91 Express Lanes Protected License Plates Enforcement Page 3 Process officer of the agency to resolve the issue. The Authority's 91 Express Lanes staff will handle the notification process to the senior level or commanding officer internally. The Authority will monitor the cost effectiveness of this notification process and report back to the Board if changes are required. On April 28, 2008, the Board adopted a support and work with authors position on AB 996 (Spitzer, R-Orange and Solorio, D-Santa Ana). This bill would revise the exemptions to the CRP to provide that a governmental agency may obtain a driver's DMV information including the registration address, in order to process the service and collection of a traffic, parking, or toll road violation. The Authority will be working with the authors to authorize an acting agent of a government agency, as specified in CVC 40252, to obtain CRP driver data on behalf of the government agency which manages the toll road. AB 996 would also allow for the toll violator to be served with the citation at the place of employment and would extend the time period a government agency can collect the toll in order to cover the time necessary for the DMV to retrieve and send information to the requesting agency. If passed, the bill would allow the Authority to pursue protected plate violators in the same manner as other toll violators using the 91 Express Lanes. Summary In 2007, approximately 3,500 toll violations on the 91 Express Lanes were attributed to protected license plates at an estimated loss of $10,500 in toll revenues. A process has been developed to send violation notices and to collect tolls from the registered vehicle owners' of protected license plates. Attachment None. State Route 91 Advisory Committee May 30, 2008 Background • Multi -billion plan to improve inter -county travel ▪ Numerous projects are in the development phase ▪ Captures potential SR-91 improvements independent of funding availability ▪ Required by enabling toll road legislation and updated annually ▪ Projects organized by readiness and logical sequencing OCTA 2 Overview • 2008 plan update incorporates: O RCTC 10-Year Delivery Plan O OCTA Renewed Measure M O RCTC Measure A O Proposition 1B O Project development efforts • Projects are grouped by implementation year o Maintains 2007 traffic analysis • Next steps OCTA 3 $ :IemnS 0'9Z 9'08 9'6 ti'9£ £17Z 6L 2iS W 6bZ-21S woaj uoglppy auei punoq}se3 Awnoaplsaanlof kuno0 a6ueap — quawenoadwl sne ssaadx3 ueld uolsuedx3 uuei-pouS 5lullo.4eN }ueweaelda6ulssonJan0 peoH u99.10 aan}on.gs 6upped uo4eyS )IulloAaW euwo0 TaaliS uleW uUoN g ti Z 6 MS) }soo AGewwns pafoad •oN pafoad vIL3o L'97 9' 46 004`4 66 96 pieneinO wowed 4e 861.1ey0104u1 Me 04 enueny ugsn14e euei punoglsaM 46-219 6 qua wanadw! a6uey0ia4u1 welsAs pue '94-1 04 sauei ssexlx34o uo!sugx3 `46-21S/94-14e sao40euuo0 peg] pue speo2d a `417Z-bS4o4se3 uogoana yoe3 u! euei de eu0 AQ 46 bS uaP!M 8 peo i (a0) aoinq!.4ga-ao4oallo0 pue guawanoadw! e6uet.piquI 46-21S/4L-21S L $ uogoama 410e3 u! euei de gig e 6u!pPd Acl uaam4a9 46-219 uaP!M 9 9tOZ aeoA �(g (W$) po0 il • ro pefold 9 596 - 589 $ :1131 InS 00Z 5££ 0£b - 094 $ (W$) po0 slue weAwdual a6uegwaqul 46-2iS/99-21S £4 quewenoadwl uogeIS pue aolnaaS )IulloAaW Z4 Japeuuo0 pol huednoop-y6lHleloNeA huedn000-LAH 46-21S/417Z-2IS 64 OZOZ JeeA A8 i(aeuauans pafoad 'oN pafad ozoz �a L 089`8 $ :pows a S1 096`9 OZL Z $ lle2i paadS-1-161 H 1.100v Ieuo welul ouelu0 0} w!ayeuy 94 peon oalefe0/947104 ££S/417Z-HS woo (8 aopuao0 SIW) AIIIIaeemit S4 9[1 oa 417Z-2iS uaoaj (y a0P11-100 SI W) Alglaed eue1-17 pelenal3 ti4 OCOZ aeeA A8 ('LW }so0 itiewwns ;oafoad 'oN pafoad vJLOo Traffic Analysis Operations model focused primarily on mainline traffic queuing o Shows benefits of major projects o Results presented for existing, interim, and horizon years FIR OCTA 8 Traffic Summary (AM, westbound) Mainline Westbound SR-91 From 1-15 to SR-55 AM Peak Hour Average Travel Time (in Minutes) 80 70 60 50 40 30 20 10 2004 2005 Existing 2011 2015 2020 (2007) 2030 2030 A&B Orange County p Riverside County OCTA 9 Traffic Summary (PM, eastbound) Mainline Eastbound SR-91 from SR-55 to 1-15 PM Peak Hour Average Travel Time (in Minutes) 120 100 80 60 40 20 0 2005 Existing 2007 A 2011 2015 2020 2030 2030 A&B (2007) ❑ Orange County ❑ Rixerside County m OCTA 10 Summary of Projects ▪ Total cost of projects in this plan is approximately $11.25 billion ▪ Not all projects are fully funded O 2011 projects are fully funded Projects beyond 2015 have partial funding for conceptual and preliminary engineering OCTA 11 Recommendation/Next Steps ▪ Approve draft plan o Present to OCTA and ROTC Boards in late June/early July • Forward approved plan to state legislature Continue poject-implementailan effoTts ▪ Continue to seek funding opportunities m OCTA 12 ti • • • .Ortega Highway (State Route 74) Operational and Safety Improvement Study Update State Route 91 Advisory Committee May 30, 2008 Riverside/Orange County Major Investment Study Recommendations included a study of State Route 74 (SR-74) Study began in summer 2007 o Identify safety and operational .options o Jointly funded with Riverside County Transportation Commission O Coordinate with Caltrans and stakeholders 2 n*ie reurop{ '.l;iA p+rawe! aaise4 FiI Un � t oum}did oueJi uenr jsaraj aK �oUisl3 el. i A� OF t i sn r to ttujjtiaA 3 , Cal ��'�I �1�✓z�iY L anie "a au7-2 , .' "f��:�lltif:l�9 S'? 4i SAX fr��L.i}12�4,11C�S' rsm. VJ.00 Assess existing operational conditions Review current planning efforts Identify deficiencies Discuss environmental considerations Recommend potential improvements and next steps FR OCTA 4 Data collection and field investigations complete Analyzing improvement opportunities Developing prioritization for proposed improvements PP OCTA 5 Finalize study Return to the Orange County Transportation Authority's Board of Directors with a final report in summer 2008 OC'TA