Loading...
01 Jan. 10, 1999 CAC sign in & atti/,d/tr') ATTENDANCE ROSTER 88006 CITIZENS ADVISORY COMMITTEE/SOCIAL SVC TRANPORTATION ADVISORY COUNCIL MONDAY, JANUARY 10, 1999 r REPRESENTIN G;tS A fi J 1(•n irN `-NIPS --r-c Q724- 60 �0�7-7/y C��,�w,r e�oP v e,rr� �t.it�Y"a R—c.v\rc., TELEPHONE -ram �Z cl‘S9S 965 7f� 71g1 35-S-9 760 347-/V/a- Tf. A-'l IS t 7 "IQ (1( 6)V-P2 34 � �. 1 7 B 7- 7/-21/ D/1-Pr` 6.e!-n 80 WC6 er e/Sa?i • 11.36.10 • • DRAFT RIVERSIDE COUNTY TRANSPORTATION COMMISSION SOCIAL SERVICE TRANSPORTATION INVENTORY AND ACTION PLAN DECEMBER, 1999 • • • RIVERSIDE COUNTY TRANSPORTATION COMMISSION SOCIAL SERVICE TRANSPORTATION INVENTORY AND ACTION PLAN DECEMBER, 1999 TABLE OF CONTENTS INTRODUCTION 1 RIVERSIDE COUNTY'S CTSAs 2 INVENTORY OF SOCIAL SERVICE TRANSPORTATION SERVICES 2 REPORTING AND MONITORING OF SERVICES 7 SERVICE PRODUCTIVITY 10 SOCIAL SERVICE RECIPIENTS TO BE SERVED 10 FLEET INFORMATION 10 PROGRESS IN IMPLEMENTING CONSOLIDATED OR COORDINATED SERVICES 13 OBSTACLES ENCOUNTERED IN IMPLEMENTING THE 1997 RCTC SOCIAL SERVICE TRANSPORTATION PLAN 16 ACTION PLAN 17 LIST OF TABLES TABLE 1 — SOCIAL SERVICE RECIPIENT TRIPS PER FISCAL YEAR 3 TABLE 2 — TRIPS BY TRIP TYPE 4 TABLE 3 — FUNDING INFORMATION BY AGENCY 8 TABLE 4 — DISTRIBUTION OF EXPENSES BY CATEGORY 9 TABLE 5 — VEHICLE INVENTORY 11 TABLE 6 — ISSUES AND COMMENTS FROM THE OPERATORS 18 TABLE 7 — COORDINATION ANALYSIS BY TRANSPORTATION AGENCY 19 TABLE 8 — SOCIAL SERVICE TRANSIT PROVIDER CONTACTS 20 APPENDIX A — DIRECTORY OF SPECIALIZED TRANSPORTATION SERVICES 21 • • • THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION SOCIAL SERVICE TRANSPORTATION INVENTORY AND ACTION PLAN DECEMBER 1999 INTRODUCTION Pursuant to AB120 (Chapter 1120, Statutes of 1979), the Social Services Transportation Act, all County transportation commissions in Califomia are required to prepare a bi-annual inventory of social service transportation and an action plan update. "Social Service Agency" was defined as a public or private, nonprofit organization that provides services to any of the following four target groups: seniors, handicapped persons, the young, and the low-income disadvantaged. The purpose of AB120 was to improve the transportation of social services recipients and to enable: • Cost savings through combined purchasing of equipment • Lowered insurance costs through driver training programs • More efficient use of vehicles through centralized dispatching • Reduced costs through centralized vehicle maintenance • More efficient use of funding resources for transportation services This report will update the report of December, 1997 and will indicate progress on action items highlighted in that previous report. 1 • • • RIVERSIDE COUNTY'S CONSOLIDATED TRANSPORTATION SERVICE AGENCIES (CTSAs) Riverside County has two Consolidated Transportation Service Agencies (CTSAs). Riverside Transit Agency is the CTSA in Westem Riverside County, and SunLine Transit Agency is the CTSA for the Coachella Valley. Although SunLine remains the designated CTSA in the Coachella Valley, it has turned over the day-to-day responsibilities to Community Partnerships of the Desert (CPD), which is discussed later in this document. These CTSA designations have not changed in recent years. The CTSA is responsible for providing service either directly or through contractual agreements with other providers and to coordinate services with existing fixed -route systems. Pursuant to AB120 (Chapter 1120, Statutes of 1979), "coordination of transportation services is a way to achieve greater operating and service efficiencies." The CTSAs are charged with this coordination effort. During the period reviewed for this report, both CTSA's coordinated with other agencies and have increased collaborative efforts. INVENTORY OF SOCIAL SERVICE TRANSPORTATION SERVICES Service inventory information was obtained from all known public, non-profit and social service agencies in the county. Some transportation programs are specific to certain types of clients, some are general public and some have restrictions on transportation services. Data presented in this document is as reported by survey participants. Not counting Riverside Transit Agency (RTA) and SunLine Transit (SunLine), most agencies reporting indicated approximately 37% of their riders are persons with disabilities, followed by 24% youth, 20% seniors, 9% low income riders and 10°% special riders, such as those taking specific types of medical - purpose trips. (RTA and SunLine have been shown separately since their data tends to skew the data for the other 32 social service transportation providers.) These riders account for approximately 800,000 trips. The majority of youth trips reported are for specific institutions such as the Braille Institute and other similar facilities. An additional 2 million trips were reported by RTA and SunLine for both fixed route and dial -a -ride services. Their reported trips for seniors, persons with disabilities and youth are approximately 10% of total reported system -wide trips. However, this is difficult to track and these agencies report this data only by farebox and pass sales. There may be more riders in these categories that are not reported. Most agencies reporting restrictions either only take ADA-eligible riders or those with specific medical conditions, such as AIDS, cancer, kidney ailments or other conditions requiring hospital trips. Approximately one-half of the respondents operate Monday -Friday 8:OOa.m.-5:OOp.m. However, the trip reimbursement and volunteer driver programs have more flexibility and are available 24 hours/day. Approximately one third of agencies responding provide the transportation at no cost to the rider. Another one third charge $1.00 or less per trips. Those with higher fares or 'donations' usually are for longer distance trips or multi -county trips. One half of the agencies operate mainly fixed -route services and the other half provide demand -responsive services of one type or another. Excluding RTA and SunLine, the majority of the trips are to school (24°%), work (20%), social service appointments (19%), and medical facilities (18%). These are not normally categorized as 'discretionary' types of trips, indicating the need for these social -service transportation services. Many of these trips are 'subscription services', such as to work or school on a daily basis, but any agency with FTA funding is restricted to no more than 501/0 subscription riders for demand responsive services. 2 • IAtlLt l St7G1AL 5 PER FISCAL YEAR • • AGENCY UNLINKED SENIORS UNLINKED FOR PERSON WTH DISABILITIES UNLINKED YOUTH UNLINKED FOR LOW INCOME RIDERS OTHER (i.e.Med) TOTAL American Cancer Society 250 250 Anqelview 4,380 4,380 2,380 Anza Valley Transit 1,872 508 Banning FR 20,146 4,394 54,819 79,359 Banning Diala-Ride 1,969 6,183 8,152 Beaumont 12,800 15,734 21,210 35,696 85,440 Boys/Girls Club Coachella V 480 480 Braille Institute 12,000 12,000 Care -A -Van 4,320 8,544 991 13,855 College of the Desert 300 300 Corona Dial -a -Ride 13,873 36,330 3,261 53,464 Desert Aids Protect 2,106 2,106 Desert Health Car 20,400 20,400 Desert Council on Aging 400 400 Family Services Assoc. 11,587 2318 1,320 15,225 Five Star Adult Day Care 3,500 3,500 Foundation for the Retarded 43,000 43,000 Friends of Moreno Valley 2,418 531 2,949 Indio Senior Center 1,900 1,900 Inland Aids Society 750 750 Inland Regional Center 5,004 5,004 IGdney Institute 360 360 Lighthouse for the Blind 19,875 19,875 Palm Springs Park/Rec 6,250 6,250 Partnership 30,039 30,039 Riv Co Office of Education 9,700 9,700 Regional Medical Center 5,100 5,100 Riverside Special Transit 56,792 85,336 102 142,230 TSI 18.307 71,874 486 1,046 91,713 UCR 50 000 50,000 Valley Resource Center 1,200 1,200 Veterans Express 2,500 2,500 Volunteer Center 8,274 8,175 34,815 34,815 86,079 TOTAL 157,768 294,419 193,027 72,548 82,588 800,340 Percent of Total Trips 0.20 0.37 0.24 0.09 0.10 1.00 Riverside Transit 465,306 450,989 1,002,198 1,918.493 SunUne Transit 60,760 84,791 124,860 9,384 279,795 Total 683,824 830,199 1.320,085 72,548 91,972 2,998,628 Percent of Total Trips 0.23 0.28 0A4 0.02 0.03 1.00 3 • TABLE 2 - TRIPS BY TRIP TYPE • • AGENCY SHOP MEDICAL SCHOOL WORK SOCIAL SS APPT REC. NUTRITION OTHER TOTAL American Cancer Society 250 250 Angelview 438 438 438 438 438 438 438 438 876 4,380 Anza Valley Transit 1,872 508 2,380 Banning 11,904 11904 15872 28569 2,381 55,551 2,381 3,174 131,736 Beaumont 0 Boys/Girls Club/Coachella V 480 480 Braille Institute 12,000 12,000 Care -A -Van 138 6,927 3,471 138 694 11,368 College of the Desert 300 300 Corona Diala-Ride 3,208 1,604 6,950 1,604 2,673 11,227 27,267 Desert Aids Project 421 1,685 2,106 Desert Health Car 20,400 20,400 Desert Council on Aging 400 400 Family Services Assoc. 3,197 2,893 9,135 15,225 Five Star Adult Day Care 3,500 3,500 Foundation for the Retarded 43,000 43,000 Friends of Moreno Valley 265 1,917 59 708 2,949 Indio Senior Center 1,900 1,900 Inland Aids Society 713 8 8 23 750 Inland Regional Center 5,004 5,004 Kdney Institute 360 360 Lighthouse for the Blind 19 875 19,875 Palm Springs Park/Rec 6,250 6,250 Partnership 9,012 19,525 1,502 30,039 Riv Co Office of Education 9 700 9,700 Regional Medical Center 5,100 5,100 Riverside Special Transit 21,335 35,558 7,112 42,669 7,112 7,112 9,956 4,267 7,112 142,230 TSI 5,503 14,674 56,862 6,420 3,669 1,834 2,751 91,713 UCR 50,000 50,000 Valley Resource Center 1,200 1,200 Vets Express 2,500 2,500 Volunteer Center 6,886 5,165 6,026 68,002 86,079 Total 62,393 128,233 175,115 148,774 , 17,860 137,649 21,553 12,931 25,933 730,441 Percent of Total 0.09 0.18 0.24 0.20 0.02 0.19 0.03 0.02 0.04 1.00 Riverside Transit 230,219 134,294 441 253 633 103 76,740 402,884 1,918,493 SunLine Transit 44,767 13,990 47,565 117,514 21,575 13,990 11,192 270,593 Total 337,379 276,517 663,933 899,391 39,435 137,649 112,283 12,931 440,009 2,919,527 Percent of Total 0.12 0.09 0.23 0.31 0.01 0.05 0.04 0.00 0.15 1.00 Ridership on Tables 1 and 2 may not match due to Agency difficulties in estimating trip types 4 • • • Driver training has been provided by both CTSA's, SunLine and RTA. In addition, Transportation Services, Inc. (fSl) provides driver training for participants in the Service Providers of Riverside County (SPARC). All responding agencies provide defensive driver training and passenger assistance training. Most training is provided in-house or by another agency in Riverside County., Approximately one-half of the respondents provide first -aid training. Aside from the public services provided by cities and by RTA and SunLine, 17 agencies reported having drivers. Of these, 73% are full-time drivers, 21% part-time and 6% volunteer. Almost no maintenance staff were reported by these agencies, who use outside contractors to provide maintenance and inspection services. Although not included in the analysis above, The Partnership to Preserve Independent Living for Seniors and Persons with Disabilities (The Partnership) has approximately 350 active clients who take an average of approximately 7 trips each per month; the volunteer drivers are reimbursed for their mileage. While some clients have only one driver, some have several. After reviewing several months of data, it appears that approximately one third of the clients have 2 or 3 drivers while the remainder have only one driver. This estimate would then indicate approximately 467 volunteer drivers. One of The Partnership's goals is to develop a database of volunteer driver information so that information should be available for the next reporting period. There are several types of transportation providers in Riverside County. Fixed -route services are available in most urban areas and cities, and connecting most urban areas and cities. Demand - responsive services are available within and between most of these areas. Trip reimbursement programs are provided in more remote areas, where no other transit service exists and sometimes for longer trips to other counties. And, some social service agencies provide tickets for use on public transit. Transportation services and service areas, by type of service, include: Agency Area Served Demand Responsive Anza Valley Transit Angelview Banning Dial -a -Ride Beaumont Dial -a -Ride Boys/Gins Club of Coachella Valley Braille Institute Care -a -Van Corona Dial -a -Ride Desert Health Car Foundation for the Retarded Friends of Moreno Valley Family Services of Westem Riverside Co. (Family Services) Indio Senior Center Inland Aids Project Kidney Institute Palm Springs Park & Recreation Riverside Regional Medical Center Riverside Special Transit Anza, Temecula, Hemet, Palm Desert, Aguanga Coachella Valley Banning, Cabazon Beaumont, Cherry Valley Coachella Valley Coachella Valley Hemet, San Jacinto Valley Corona Palm Springs, Desert Hot Springs, Cathedral City, Thousand Palms, Sky Valley, Rancho Mirage and portions of Palm Desert Coachella Valley Moreno Valley area; San Bernardino County Westem Riverside County Indio Coachella Valley; Western Riverside County, SanBemardino County Coachella Valley Palm Springs Riverside County Riverside 5 • • • Agency Demand Responsive Contd.., Riverside Transit Agency (RTA) SunLine Transit Agency (SunLine) Transportation Services Inc. (TSI) Valley Resource Center Veterans Administration Fixed Route Banning Beaumont Braille Institute College of the Desert Family Services Five Star Adult Day Care Foundation for the Retarded Lighthouse for the Blind Palms Springs Parks/Recreation RTA SunLine TSI University of California at Riverside (UCR) Area Served Western Riverside County, San Bemardino County, Orange County Coachella Valley W. Riverside County, San Bernardino County Coachella Valley, Westem Riverside County Coachella Valley, Veterans Hospital, Loma Linda Hospital Banning, Cabazon Beaumont Coachella Valley Coachella Valley Western Riverside County Coachella Valley Coachella Valley Riverside, San Bernardino Counties Palm Springs Western Riverside County, San Bernardino County, Orange County Coachella Valley W. Riverside County, San Bemardino County UCR and vicinity Volunteer Driver Programs (with or without mileage reimbursement) American Cancer Society Desert Council on Aging Family Services Inland Aids Project The Partnership Referral and Ticket Distribution Programs Desert Aids Project Inland Aids Project Inland Regional Center Riverside County Office of Education Riverside Regional Medical Center Volunteer Center Funds used for these services are diverse, and However, most receive public funding either th sources include those shown on Table 3. Coachella Valley Coachella Valley Coachella Valley Coachella Valley; Western Riverside County, San Bemardino County Riverside County; Out -of -County Coachella Valley Coachella Valley; Western Riverside County, San Bernardino County Western Riverside County Westem Riverside County Riverside County Westem Riverside County not all transportation programs have discrete budgets. rough the state or federal government. Major funding 6 • • • For other than RTA and SunLine, approximately 78% of funding is federal, state and local public money, with Inland Regional Center providing an additional 2% of the funding from the Department of Developmental Services, the Riverside County Office on Aging providing 1%, and Riverside Regional Medical Center providing an additional 3% of funding, making public funding of these services 84% of total funding. Adding RTA and SunLine, public funding then accounts for 94% of transportation funding. There was no funding from the United Way, which funds services and programs for these specific categories of consumers, and which has indicated that transportation has become a higher priority. Most private and foundation funding is for very specific types of consumers. Budgets range from a low of approximately $7,000 to a high of $500,000 not including public operator's dial -a -ride services. Fixed route public operators' budgets range from approximately $10 million to $22 million. Increases in budgets over the last two years reflect slight increases in services, mainly due to ADA service implementation and publicly -funded Welfare -to -Work Programs. As shown on Table 4, most expenses are for operator wages, maintenance and contractor expense. Trip denials were only reported by 6 demand -responsive services, ranging from .7% to 7%. Most of those reporting receive FTA funds so they should be using the ADA criteria for trip denials. It is unclear if all agencies use that same criteria for reporting. REPORTING AND MONITORING OF SERVICES All agencies with Local Transportation Funds (LTF) or Measure A funds provide quarterly reports to the Riverside County Transportation Commission, and have annual financial audits performed. Recipients of LTF also have a triennial management and performance audit administered by the RCTC, and those receiving federal funds also have a triennial audit administered by the Federal Transit Administration (FTA). Reports are provided to these operators with suggestions for improvements, as appropriate. In addition, SunLine has a committee, ACCESS, which is advisory to the Board of Directors and is comprised of citizens, social service advocates, system users and business leaders. This group meets on a monthly basis to discuss issues and services, as appropriate. The RCTC has a Social Service Citizens Advisory Committee (SSCAC) which also meets monthly to discuss transportation issues, services and funding. The RTA Board of Directors has an ADA Committee, which meets on a monthly basis, to deal specifically with issues of service provision for ADA-certified riders. The Riverside County Office on Aging and the Partnership also forward reports to agencies on a monthly basis based on complaints received by callers to the Office on Aging's "HelpLink" information & referral service. The Service Providers Association of Riverside County (SPARC) also meets on a monthly basis to discuss transportation issues. This group is comprised of service providers and service consumers and advocates. Applications for Measure A funds are competitive in Westem Riverside County; the Coachella Valley Association of Governments and the RCTC provide Measure A funding directly to SunLine in the Coachella Valley. Although some federal and state funding is provided to public operators on a formula - basis, other applications for FTA funds are still competitive. Each year the recipients of LTF prepare a Short Range Transit Plan indicating the amount and uses of funding requested. Measure A grant funding recipients continue to provide quarterly performance reports to the RCTC. In addition, as a result of a recent study conducted by the RCTC, quarterly meetings are held with all Measure A service providers to improve coordination of services. 7 . IHCLt 3 _I_N 0.00'S • • AGENCY FTA LTF MEAS A OOA GEN SPEC PRIV FARE IRC RGH TOTAL American Cancer Society 1 1 Angelview 74 74 Anza Valley Transit 24 4 28 Banning FR 362 104 466 Banning Dial -a -Ride 69 5 74 Beaumont 455 17 472 Boys/Girls Club Coachella V 15 15 Braille Institute 300 300 Care -A -Van 114 23 3 14 154 College of the Desert 45 45 Corona Dial -a -Ride 445 41 44 47 577 Desert Aids Project 22 22 Desert Health Car 221 221 Desert Council on Aging 0 Family Services Assoc. 72 210 40 322 Five Star 7 7 Foundation for the Retarded 72 72 Friends of Moreno Valley 26 5 2 33 Indio Senior Center 100 100 Inland Aids Society 62 12 170 244 Inland Regional Center 4,134 4,134 Kidney Institute 300 300 Lighthouse for the Blind 93 93 Palm Springs Park/Rec 7 7 Partnership 207 49 0 22 278 Riv Co Office of Education 2 2 Regional Medical Center 500 500 Riverside Special Transit 1,200 98 1,298 TSI 620 150 40 67 21 340 1,238 UCR 90 90 Valley Resource Center 0 Veterans Admin. 40 40 Volunteer Center 0 Total 0 3,223 626 89 4,797 682 890 289 231 380 11,207 Percent of Total 0.00 0.29 0.08 0.01 0.43 0.06 0.08 0.03 0.02 0.03 1.00 Riverside Transit 1,100 16,500 461 441 4,100 22,602 SunLine Transit 340 5.9 1,500 100 2,100 4,046 Total 1,440 19,729 2,587 89 4,897 1,123 890 289 6,431 380 37,855 Percent of Total 0.04 0.52 0.07 0.00 0.13 0.03 0.02 0.01 0.17 0.01 1.00 FUNDING KEY: FTA is Federal Transit Administration LTF is Local Transportation Funds Meas A is Measure A OoA if Office on Aging Spec is Specialized Funding Gen is General Public Funds Priv is Private Funding Fare is Farebox RMC Is Riverside Reg. Medical Center IRC is Inland Regional Center 8 • TABLE 4 DISTRIBUTION OF EXPENSES BY CATEGORY IN 000'S • Agency OperWage DlspWage Fuel Maid hour. Contract Lic. Adman Office Other Total American Cancer Society 0 Angelview 33 18 7 12 4 74 Anza Valley Transit 16 10 2 2 30 Banning FR 144 33 116 25 61 1 100 480 Banning Dial -a -Ride . 22 22 6 17 5 23 95 Beaumont 200 40 25 45 40 4 2 2 358 Boys/Girls Club Coachella V 0 Braille Institute 0 Care -A -Van 51 14 15 12 9 12 1 114 College of the Desert 30 25 45 100 Corona Diala-Ride 500 500 Desert Aids Project 22 22 Desert Health Car 150 50 21 221 Desert Council on Aging 0 Family Services Assoc. 114 20 41 45 22 15 21 19 297 Five Star 7 7 Foundation for the Retarded 72 72 Friends of Moreno Valley 25 3 11 3 3 3 0.3 48 Indio Senior Center 50 25 25 100 Inland Aids Society 110 27 45 17 1 3.4 0.5 204 Inland Regional Center 4,134 4,134 lOdney Institute 0 Lighthouse for the Blind 45 25 23 93 Palm Springs Park/Rec 3 4 7 Partnership 2 43 46 31 154 276 Riv Co Office of Education 1,7 2 Regional Medical Center 0 Riverside Special Transit 903 75 72 77 28 123 1,278 Riverside Transit 7,110 852 1.112 4,794 539 4,537 33 2,688 21,665 SunLine Transit 2,000 530 616 2,900 162 1,000 25 946 90 8,269 TSI 500 16 83 137 78 0.2 71 26 105 1,016 UCR 16 22 25 63 Veterans Admin. 40 40 Volunteer Center 80 80 Total 11,506 1,624 2,260 8,261 944 10,337 80 3,974 194 465 39,645 Percent of Total 0.29 0.04 0.06 0.21 0.02 0.26 0.00 0.10 0.00 0.01 1.00 Distribution of expenses by category may not match total funds shown on Table 1. Data was used as presented by the operators. • SERVICE PRODUCTIVITY 9 • • • As was seen in a recent report comparing Measure A recipients in Western Riverside County, average trip length varies between 3.43 and 24.66 miles. For Measure A funded dial -a -ride providers, recent reports have shown that subsidy per passenger varies between $6.89 and $38.31, with an average subsidy of $15.12; subsidy/mile varies between $.19.00 and $2.80, with an average subsidy of $1.30; subsidy/hour varies between $4.31 and $46.66, with an average subsidy of $23.90. These variances, however, are mainly due to the difference in nature of the service, the service area, and the specific services provided. The least costly and lowest subsidized service is the Anza Valley Transit, which uses volunteer drivers. Unlinked trips for seniors, persons with disabilities, youth and low income individuals on an annual basis for all reporting agencies, reflects: Volunteer driver programs, with or without reimbursement 35,997 Ticket distribution programs 97,885 City transit services 368,645 CTSA dial-a-rides/fixed route services 2,198,904 Non-profit agency/private dial -a -rides 297.197 Total 2,998,628 In addition to these trips, approximately 11,000,000 trips are also taken on an average annual basis in fixed -route public transit services. While agencies currently track ridership for seniors, persons with disabilities and youth, it is difficult to track the number of low-income disadvantaged riders. Many agencies have reported substantial ridership increases since the last report. While average cost per trip is lowest for trip reimbursement programs, these types of programs are available usually only if no other transportation options are viable, such as in rural areas, or when an individual is physically unable to take any other type of transit. The type of funding received for these programs also has restrictions. In addition, many of the smaller programs do not even budget transportation or track expenses, since they are part of overall client services, such as provision of medical, nutritional or referral programs. SOCIAL SERVICE RECIPIENTS TO BE SERVED The elderly and persons with disabilities comprise the majority of individuals accessing the social service transportation services. Some institutions, including those which train the developmentally disabled, or work specifically with AIDS patients and seniors, sometimes require special transportation provisions. Some agencies deal specifically with clientele receiving a variety of services, such as medical care, nutrition programs and other social services. When categorizing the types of social service clients, it should be noted that this is not completely accurate since some categories overlap. For example, a rider with disabilities may also be a senior citizen and have a low income. It is at the discretion of the agency how the riders are categorized. FLEET INFORMATION Of the approximate 300 vehicles in social service transportation services (including public transit buses and dial -a -rides), approximately 14% are model year 1991 or older, which is well past the useful life for this type of equipment. Most of this equipment is usually vans capable of canying 9-14 passengers, with an average life -cycle of approximately 5 years. Another 10% are model year 1992/3, which are nearing the end of normal useful life; and 13% have been purchased since the last report. The remaining 63% of vehicles are model years 1994-97. See Table 5 for fleet listings. All public transit vehicles have wheelchair lifts or ramps. Approximately one third of these vehicles are CNG or electrically -powered, and most of those are operated by RTA and SunLine. However, with the 10 • • • development of additional CNG fueling facilities, other transportation agencies may pursue the purchase of CNG vehicles. The majority of capital funding has been for replacement of these vehicles. The majority of this funding comes from FTA Section 5307 or 5311, Measure A or LTF. Since many vehicles average 5,000 miles per month, vehicle replacement is an ongoing issue for many agencies. TABLE 5 - VEHICLE INVENTORY AGENCY MAKE/MODEL YEAR QUANTITY FUEL LIFT MI/MO Angelview GMC Van 1991 1 Gas Ford Van 1992/3 2 Gas Ford Van 1995/6 2 Gas Dodge Van 1996 2 Gas Ford Van 1996 1 Gas Ford Wagon 1997 1 Gas Ford Van 1997 1 Gas Anza Valley Transit Ford Van 1992 2 Gas Y Banning Dial -a -Ride Ford Collins 1995 1 Gas Y 1,742 Ford Collins 1995 1 Gas Y 217 Eldorado 1998 1 Gas Y 218 Banning FR Gillig 1990 1 Diesel Y 1,670 Bluebird 1995 2 CNG Y 3,153 Eldorado 1999 2 CNG Y 3,880 Beaumont Bluebird 1995 2 Diesel Y 4,000 Bluebird 1991 3 Diesel Y 4,000 Ford S350 1984 2 Gas Y 3,000 Ford S350 1986 1 Gas Y 3,000 Braille Institute Ford Clubvan 1994 1 Gas N 867 Ford Clubvan 1995 1 Gas N 536 Chev Bus 1996 1 Gas N 2,630 Chev Bus 1999 1 Gas N 4,146 Care -A -Van Ford Van 1994 3 Gas Y 2,342 College of the Desert Ford Van 2 Diesel N 1,000 Ford Van 2 Diesel N 1,000 Corona Dial -a -Ride Dodge Ram 1994 3 Gas Y 2,380 Ford Superduty 1996 4 Gas Y 2,643 Ford Superduty 1997 2 Gas Y 2,923 GMC/Goshen 1998 2 CNG Y 1,628 GMC/Goshen 1999 3 CNG Y 0 Desert Health Car GMC Safari 1998 5 Gas N Family Services Assoc. E350 1994 1 Gas Y 3,500 E350 1995 1 Gas Y 2,600 E350 1997 1 Gas Y 2,600 E350 1990 1 D N 2,600 E350 1996 1 Gas Y 2,870 E350 1992 2 Gas Y 2,600 AGENCY MAKE/MODEL YEAR QUANTITY FUEL LIFT MI/MO E350 1999 1 Gas Y 2,600 11 • • • E350 1995 1 Gas Y 6,670 Dodge 1990 1 Gas Y 3,158 Five Star Adult Day Care Ford Van 1 Gas Foundation for the Retarded Ford/Dodge Vans 7 Friends of Moreno Valley Ford MB 1997 1 Gas Y 2,600 Indio Senior Center Ford Van 1 Gas Inland Aids Society Chev Bus 1999 1 Gas 3,000 Dodge Van 1998 1 Gas 5,000 Dodge Van 1997 1 Gas 5,000 Chevy Van 1997 1 Gas 5,000 Chevy Bus 1996 1 Gas 1,000 Dodge Van 1994 1 Gas 4,000 Kidney Institute Dodge Vans 1991/3 2 Gas 350 Lighthouse for the Blind Dodge Vans 6 Gas Palm Springs Park/Rec Ford Econoline 1 Gas Regional Medical Center Vans 5 Gas Riverside Special Transit Ford Van 1998 1 Gas Y 2,500 Ford 350 1997 12 Gas Y 3,000 Ford 350 6 Gas Y 2,000 Riverside Transit GMC RTS 1988-92 25 Diesel Y 4,000 GMC RTS 1993 17 Diesel Y 4,000 Flexible 1995 17 CNG Y 4,000 New Flyer 1997 3 CNG Y 4,000 SuperBus 1994 3 Diesel Y 4,000 Chance Streetcar 1994 5 CNG Y 2,500 Chance Streetcar 1994 1 Diesel Y 2,500 Collins Van/Mini Bus 1991 5 Diesel Y 2,500 Supreme Mini -Bus 1992 4 Diesel Y 2,500 Collins Vans 1994/5 11 Diesel Y 2,500 Startrans 1994 3 CNG Y 2,500 Goshen 1995 8 Diesel Y 2,500 World Trans Commuter 1996/97 21 Diesel Y 2,500 World Trans Commuter 1998 12 Diesel Y 2,500 El Dorado 1909 3 Diesel Y 2,500 Sun Line Transit Thomas MVP 1995 7 CNG Y 4,536 Orion 1994 34 CNG Y Eldorado 1994 5 CNG Y 2,293 Electric Specialty 1993/5 3 Elect Ramp 849 Ford E350 1991 3 CNG/Gas Y 4,888 Ford E350 1992/3 6 CNG/Gas Y 5,381 Ford E350 1996 1 Diesel Y 1,881 Ford Supervan 1996 6 CNG Y 3,346 Dodge 1996 4 CNG Y 8,902 Ford E350 1998 2 CNG Y 7,695 TSI Ford Van 1989 1 Gas Y 1,100 Ford Bus 1990 1 Gas Y 3,300 12 • • • AGENCY MAKE/MODEL YEAR QUANTITY FUEL LIFT MI/MO Ford SB 1991 4 Gas Y 3,500 Ford Van 1992 1 Gas Y 1,200 Ford SB 1993 2 Gas Y 3,500 Ford Van 1994 1 Gas Y 3,500 Ford SB 1994 1 Gas Y 3,700 Ford MB 1996 1 Gas Y 3,800 Ford Van 1997 1 Gas Y 4,100 Ford SB 1997 1 Gas Y 3,600 Ford SB 1998 3 Gas Y 6,000 Ford MB 1998 1 Gas Y 5,700 Ford SB 1999 2 Gas Y 6,100 Ford SB 1999 3 Gas Y UCR Bluebird 1999 2 D N 150 Bluebird 1990 1 D Y 1,800 Bluebird 1994 1 D Y 2,500 Veterans Express Ford Van 1 Y Bluebird 1995 1 CNG Y 1,300 Ford Van 2000 1 Gas N 390 TOTAL 356 Although not actually a part of this study, it was discovered that almost two dozen vehicles have been donated by RTA and SunLine to non-profit agencies for community services. Most of these vehicles are in very limited use, but serve those with no other means of transportation, those with physical constraints or low income individuals without other means of transportation. While it would be difficult to include them in the analysis of the more formal services, it should be noted that there are vehicles in this type of service. Services and the number of vehicles include, but are not limited to: Menifee Valley Community Cupboard California Rehabilitation Center Ability Counts Jurupa Parks & Recreation Boys/Girls Club of Temecula Hope, Incorporated Calvary Chapel Friends of Jefferson House Perris Valley Boxing Club California Family Life Center Navy League Eagles Christian Church Valley -Wide Rec/Park District Vine Life Christian Center Coachella ParldRec Department 1 van 1 van 2 vans 1 van 2 vans 1 van 1 vans 2 vans 1 van 1 van 1 van 1 van 1 van 1 van 1 bus PROGRESS IN IMPLEMENTING CONSOLIDATED TRANSPORTATION SERVICES All Action Items from the prior report have been implemented by the RCTC venue of the quarterly Measure A meetings. These Items include: 13 OR COORDINATED . Most occurred through the • • • 1. "The RCTC will disseminate to social service agencies information obtained from the CTSAs, Ca[trans and CalAct members regarding standard specifications and recent costs for several types of dial -a -ride vehicles. 2. The RCTC will request information from all agencies on type(s) of radio equipment used and any surplus or out -dated office, radio and operating equipment currently in inventory. 3. The RCTC will discuss with both CTSAs and social service agencies standard vehicle maintenance programs to determination if coordination or maintenance garages &/or staff could achieve cost savings. 4. The RCTC will request information from all agencies on year of vehicle replacements and disposal policies for retired vehicles. 5. The RCTC will work with the RTA in development of a map to indicate areas served by provider." The 1997 Action Plan stressed continuation of prior efforts to improve inter -city transportation throughout the county. Considerable progress has been made since the last report. RTA developed a link between Lake Elsinore and Temecula on the Route 24, extended the Route 19 from Moreno Valley to Sun City, increased service on Route 36 between Yucaipa, Calimesa and Beaumont to 6 days/week, and increased service on Route 35 between Banning and Moreno Valley to 6 days/week. SunLine will shortly be implementing commuter service between the Coachella Valley and the downtown Riverside Metrolink Station. On October 21, 1997, SunLine formed a non-profit corporation, Community Partnerships of the Desert, Inc. (CPD), which is currently funded by a grant from the Regional Access Project (RAP). This 501(c)(3) corporation was formed to seek additional funding sources for transportation from foundations and others who only give to private, not -for -profit corporations. CPD now handles the day-to-day CTSA functions for SunLine. In addition, SunLine has taken over the maintenance and operation of the Vet's Express, funded by the Veterans Administration. It also now operates and maintains Five -Star and Foundation of the Retarded vehicles and services. Dispatching for these services has been integrated into SunDial services, which are dispatched by SunLine staff. SunLine has also begun integration of the TRIP program into its services, calling it SunTRIP. Working closely with the Partnership to Preserve Independent Living, SunLine has begun an outreach program to those not currently receiving any transportation services. In addition, current users of SunDial are given the option of the TRIP program in addition to SunDial, which allows them to make more frequent and cost-effective trips. Initial response to this program has been encouraging. SunLine has also donated one bus to the Riverside County Library System, which it continues to maintain, and one bus to the Coachella Park and Recreation department. SunLine is also striving to improve communications within the paratransit service to make it more responsive and to reduce, if not eliminate, `no shows' which are the result of poor communication. SunLine took over the day-to-day operation of the dial -a -ride in July, 1999 and created 'zones' for paratransit services; ridership has increased 21%. Same day service is now available in the Indio/Coachella zone. Both SunLine and RTA have received Welfare to Work funding. SunLine has received funding to extend service hours later in the evening along the trunk line Route 111 to allow for second shift workers to access a deviated -route service. SunLine has also received planning funds for additional Welfare to Work transit services. RTA now provides a fixed route and comparable ADA service link 14 • • • between Hemet/San Jacinto and Temecula, funded by a CalWorks grant. In partnership with the Economic Development Agency, over $3,000,000 has been committed to this project. A new service began operation in the Coachella Valley. Desert Health Car, funded entirely by the Desert Health Care District Foundation, provides transportation for ambulatory persons accessing health care facilities primarily in Palm Springs, Desert Hot Springs, Cathedral City, Thousand Palms, Sky Valley, Rancho Mirage and portions of Palm Desert. This service has been well -received and the organization is interested in coordinating and collaborating with other agencies in all areas of operation. In Western Riverside County, RTA donated 2 vehicles to Anza Valley Transit, which operates a community service provided by volunteer drivers. This service operates between the Anza/Aguanga area and Temecula, Hemet and Palm Desert. Fares range from $.50 for local trips and $3.00 for inter- city trips. During the reporting period, RTA donated a total of 17 vehicles to various agencies desiring to provide services. Due to the significant number of requests received, RTA conducted a 'lottery' to enable non- profit organizations to acquire surplus vehicles. To qualify for the lottery, agencies submitted applications demonstrating their legal, financial and operational capacity for the provision of their proposed non-profit, community -based services. Recipients of vehicles included: Menifee Valley Community Cupboard, California Rehabilitation Center, Ability Counts, Navy League, Jurupa Parks and Recreation, Hope, Inc, Califomia Family Life Center, Calvary Chapel, Vine Life Christian Fellowship, Friends of Jefferson House, Eagles Christian Church, Valley -Wide Recreation and Park District and Vine Life Christian Church. RTA provides maintenance services for 4 Sheriffs Department and 5 UCR vehicles. They provide agencies with copies of vehicle specifications and review other agency's specifications. RTA has centralized dispatching of all dial -a -ride services within RTA, replacing several contractor dispatch systems in different geographic areas. RTA's centralized dispatch also provides inter -jurisdictional trip coordination between local service providers. RTA also provided specialized training sponsored by FTA for RTA employees, passengers, contractors and other public and non-profit agencies in Western Riverside County. These sessions included operator sensitivity training for serving passengers with special needs, introduction and transition to fixed route services for disabled and ADA qualified paratransit riders and clarification of ADA regulations and issues. RTA also provides a vehicle for use by other agencies in the service area when their equipment is unavailable, usually for maintenance reasons. Monthly meetings are held with RTA contractors, many of whom are also social service providers. In January of 1999 the RTA Board of Directors established an ADA subcommittee to establish a channel for direct passenger feedback and to enhance communications with that portion of the community with specialized transportation needs. In addition, RTA continues to expand community level outreach activities by establishing new local chapters of the Transportation NOW Coalition. This Coalition provides community leaders, residents, riders and other interested stakeholders a monthly forum for communication of issues and concerns related to their transportation needs. Chapters have been formed in Corona/Norco, Perris, Lake Elsinore, the Pass Area, Moreno Valley, Anza and Idyl!wild. The Partnership publishes the Meeting the Challenges Quarterly, which contains articles on transportation, health and medical topics and many other subjects designed to assist readers to age more successfully. Each issue of the magazine is read by more than 40,000 people across Riverside County and selected articles are published on-line at the "LivingPartnership.org" website. The organization has jointly developed a portal of resources and information about a variety of subjects, "Vital Connections" (www.vitalco.net), which was recently named the Press Enterprise's "Website of the Week". The Partnership has also begun production of 8 educational videos such as: "In Need of Love: Understanding the Alzheimer's Victim", "How to Recognize, Avoid and Report Elder Abuse", "The Medicare Changes -How You are Affected". Upcoming videos will deal with such topics as "Living Successfully with Diabetes", "Preparing Your Home for the Care of an Alzheimer's Patient", and "In- 15 • • • Home Safety". Over a thousand videos have been distributed to libraries, senior centers, churches, and various support groups. The organization is currently exploring ways to expand the transportation services of TRIP through a volunteer escort and driver referral system. The organization continues to collaborate with the Riverside County Office on Aging and reports any customer complaints received by the Office on Aging to transit operators. TSI has increased its contracting functions and now provides transportation for clients of several medical facilities, including the Psychiatric Resource Institute, Riverside MRI, Open Air MRI, and the VA Hospital. Other contracts include the Office on Aging, Inland Regional Center, RTA and several cities for special events. TSI has also increased its escort service for individuals with special needs. Commuter rail feeder service has been implemented at all stations in Riverside County, with the cooperation of RTA and the City of Corona, who provide the bulk of the service. Schedules of feeder services have been adapted as commuter rail schedules have been modified. Some coordination problems have been encountered with the Southem California Regional Rail Authority (SCRRA) in provision of service changes in a timely manner; however, improvements have been made in the service planning timeframes. Family Services implemented a new route service which serves local activity centers on a frequent basis in the Jurupa area, which has been well received. The Beaumont Dial -a -Ride service has become a fixed -route service, as a result of analysis of origins and destinations of current trips. The Banning fixed -route service began serving the Cabazon Outlet Center and the Morongo Casino and the service has been well -received. The Transportation Access Program continues to distribute bus tickets and transit information to agencies with clients who are seniors, persons with disabilities, and the truly needy. The Volunteer Center, which manages this program, monitors usage on a monthly basis of all participating agencies. Inland Regional Center continues to provide vouchers to its clients for use on transit services, and this ridership signifies a large portion of special service transportation clients. The Inland Regional Center also directly funds some operators, such as Family Services, who provide regularly scheduled service for clients. UCR continues operation of the Highlander Hauler on the campus and to adjacent areas. In Westem Riverside County, some coordination within the area of dispatching has occurred. TSI handles dispatching for its own customers and for Friends of Moreno Valley, for whom it provides contract services. RTA has discussed and budgeted in grant applications coordinated dispatching with the cities of Riverside and Corona, but no such coordination has yet occurred. OBSTACLES ENCOUNTERED IN IMPLEMENTING THE 1997 RCTC SOCIAL SERVICE TRANSPORTATION ACTION PLAN The main obstacles remain the increase in demand for services and the general stagnancy of funding sources. As shown in the Southern California Association of Government (SCAG) Regional Transportation Plan, "Community Link 21°, transportation funding, both for transit and for roadways, is generally insufficient to keep up with demand. Additional funding sources may be required in the future, and/or innovative uses of existing funding sources may need to be developed. The main issues raised by the transit providers are funding, recruiting and retaining drivers, and vehicle acquisition and replacement. Many are already coordinating their service with other providers, and many want improved coordination and collaboration. See Tables 6 and 7 for issues and comments provided by participants in the survey. In the future, it will be difficult to balance basic service provision characterized by low productivity for some less -dense population areas, with provision of regional inter -city services which are also often low productivity. These services, provided for all citizens, must then be balanced with provision of 16 • • specialized services for seniors, persons with disabilities, and ADA-certified individuals, as well as for the truly needy and those welfare recipients retuming to work. Recent surveys completed in the county indicate that the need for transportation for seniors appears to have outstripped available transit resources. Whether perceived or real, there are issues that some agencies are at capacity due to ADA-certified ridership, which precludes ridership for seniors who are not ADA- certified. This issue should be closely followed through outreach efforts throughout the county. ACTION PLAN In achieving this effort, several actions are recommended by the RCTC to take initial leadership to firmly establish a formalized Social Service Agency Action Plan: 1. The CTSA's will continue their efforts at consolidation and coordination. While significant progress has been made during this reporting period, efforts should continue in this area. 2. The RCTC will initiate discussions with both the Office on Aging and the United Way to fund transportation as a part of Program funding. The RCTC will offer to screen eligible transportation programs, monitor the cost effectiveness and other similar actions to encourage funding of transportation to agency -funded programs. 3. The RCTC will add reporting of trip denials & reason for denials to all quarterly reports in order to better coordinate services and review trend analyses. Operators will define trip denials according to ADA criteria. 4. The RCTC will continue to work with operators on Intelligent Transportation Systems (ITS) projects which have the capability to improve communication, increase productivity and improve customer information. 5. RCTC will investigate alternative funding sources for transit services and distribute that information to operators, as appropriate. 17 • TABLE 6 — ISSUES AND COMMENTS FROM THE OPERATORS • • AGENCY ISSUES/COMMENTS American Cancer Society Recruiting and maintaining sufficient number of volunteer drivers and the distance to treatment centers are major problems for patients in outlying areas of the service area. Angelview Always in need of vehicles and funding for vehicles. Banning Difficulty in recruiting and retaining drivers. Beaumont Issues include improvements in providing transit services, expanding fixed routes and expanding operating hours and days. Care -A -Van Current vehicles need to be replaced due to continued excessive maintenance repairs. Corona r Issues include: transitioning part of the service to fixed route so there is more space available on demand response vehicles; gaining more coverage from RTA's fixed route; recuperating an adequate fare ratio. Desert Council on Aging Need more funding. Family Services of Westem Tight restraints on funding is an issue. Riverside County Friends of Moreno Valley It is becoming harder to obtain funds at the very time the service needs to be expanding to two vans. We are having to turn down many people every week. Inland Aids Project An issue is the elimination of trip denials due to the lack of service in that area. Is there any research in progress re the harmful side -effects of cellphones. Lighthouse for the Blind Need less costly and better maintenance. Riverside County Office of Education Per a survey conducted last year, in spite of intensive support and training, few program completers actually use RTA services for travel in the community or for work purposes. Most receive door-to-door services by vendors funded through Inland Regional Center. As a result, the following ideas are under consideration: 1) include district students who are enrolled in ROOE's Transition Partnership Program; 2) intensify training for those students who actually live in areas served by RTA; 3) Start training at an earlier age; or 4) drop the program from our curriculum. Riverside Regional Medical Center Recruiting and maintaining drivers is difficult. Riverside Special Services Difficult to provide all needed ADA services. Will be planning for possible increase in service since RTA has most of their ADA in place in the County. We still provide 50% of RTA ADA eligible service. RTA The need to respond to rapid regional growth and the ability to acquire adequate funding resources. Impacts of legislated requirements that do not include funding support are also issues. The Partnership Most important is the establishment of an effective system for referral of volunteer escort drivers. SunLine The main issue is the development of strategies to meet the increasing demand for services under the ADA while balancing the demand for fixed route services. TSI The most important issue is funding for expansion of services in South County. We have had to greatly reduce our marketing efforts to keep our trip refusals at an acceptable ratio. TSI would appreciate getting recognition and funding support for our training, technical assistance and other coordination activities. UCR The main issues are: cost containment; regulatory and environmental compliance; staffing and vehicle maintenance. Volunteer Center of Riverside County Issues include: 1) there is more regulated paperwork; 2) the need for a closer watch over client/ticket distribution to avoid overlap, duplication & abuse; 3) better outreach to agencies throughout the area. TABLO COORDINATION ANALYSIS BY TRANSPORTATION AGENCO Agency Interest in Coord Type American Cancer Society No Angelview Yes Currently coordinates Maintenance with** Interest in Driver Training and Vehicle provision Banning Yes Current coordinates vehicle purchase: interested in driver training Beaumont Yes Interest in vehicle purchase and vehicle maintenance Boys/Girls Club Coachella V Braille Institute Care -A -Van College of the Desert Corona Dial -a -Ride Yes Currently involved in purchasing mgmt services: interest in vehicle purchase, centralized dispatch, and purchasing) Stroup insurance. Desert Aids Prolect Yes Currently coordinates with the TRIP program. No other interest. Desert Health Car Yes Interest in all types of collaboration. Desert Council on Aging Yes Currently coordinates with ACT ONE. Family Services Assoc. Yes Currenty coordinates vehicle purchase. Interest in coordinating driver training. FISH Foundation for the Retarded Friends of Moreno Valley Yes Currently involved in all types of coordination listed. Indio Senior Center Inland Aids Society Inland Regional Center Kidney Institute Lighthouse for the Blind Yes Interest in all types of collaboration. Palm Springs Park/Rec Partnership Riv Co Office of Education Yes Interest in coordinating vehicle purchases. Regional Medical Center Yes Interest in all types of collaboration. Riverside Special Transit Yes Currently coordinates maintenance services. Interest in vehicle purchases, maintenance services and driver training. Riverside Transit Yes Currently involved in all types of coordination listed. SunLine Transit Yes Currently coordinates purchase and maintenance of vehicles, driver training. Interested in coordination of management services. TSI Yes Currently involved in all types of coordination listed. UCR Yes Interest in vehicle purchase and driver training. Valley Resource Center Volunteer Center 19 s • Organization American Cancer Society Angelview Anza Valley Transit Braille Institute B/G of Coachella Valley City of Banning City of Beaumont City of Corona City of Riverside City of Palm Spgs Park & Rec Desert Aids Project Desert Council on Aging Desert Health Car Family Services of W Riv Co Five Star Adult Day Care Foundation for the Retarded Friends of Moreno Valley HADASSAH Indio Senior Center Inland Aids Project Inland Regional Center Kidney Institute of the Desert Lighthouse for the Blind Palm Springs Park & Rec The Partnership Riverside Co. Office of Educ Riverside General Hospital RTA SunLine TSI UCR Volunteer Center TABLE 8: Address SOCIAL SERVICE ALIT PROVIDER CONTACTS 74-140 El Paseo 66-399 Pierson Blvd. PO Box 391520 70251 Ramon Rd. 42-600 Cook St, Suite 110 P.O. Box 998 500 East 6th St. 815 W. Sixth St. 8095 Lincoln Ave 3200 E. Tahquitz 750 S. Vella Rd. 223 Overlook Rd P.O. Box 2493 5888 Mission Blvd. 42-201 Beacon Hill, Ste A 73-255 Country Club Dr 25075 Fir Ave 420 Santa Elena Road 45-222 Town Street 3756 Elizabeth 674 Brier Dr 81-715 Dr. Carreon Blvd 762 No. Sierra Way 3200 E. Tahquitz Canyon 6296 Rivercrest Dr, #K 3939-13th Street 9851 Magnolia Ave. 1825 3rd Street 32-505 Harry Oliver Trail 6458 Industrial Ave 683 Linden Street P.O. Box 5376 City Palm Desert Desert Hot Springs Anza Rancho Mirage Palm Desert Banning Beaumont Corona Riverside Palm Springs Palm Springs Palm Springs Palm Springs Riverside Palm Desert Palm Desert Moreno Valley Palm Springs Indio Riverside San Bemardino Indio San Bemardino Palm Springs Riverside Riverside Riverside Riverside Thousand Palms Riverside Riverside Riverside 20 Zipcode Phone 92260 92240 92539 92270 92211 92220 92223 91720 92504 92264 92264 92264 92263 92509 92260 92260 92553 92262 92201 92506 92408 92201 92410 92264 92507 92504 92504 92517 92276 92504 92521 92517 760-568-2691 760-329-6471 909-767-9304 760-321-1111 760-836-1160 909-922-3243 909-769-8530 909-736-2261 909-351-6138 760-323-8265 760-323-2118 760-322-0138 760-323-6366 909-275-9620 760-346-3119 760-346-1611 909-413-3430 760-323-7259 760-347-5111 909-784-2437 909-890-3000 760-347-8781 909-884-3121 760-323-8265 909-697-4697 909-369-7858 909-358-7089 909-684-0850 760-343-3456 909-358-9175 909-787-4395 909-686-7417 Contact Anne Coleman Ruth Goodsell Judy Thompson Mark Fajardo Gretchen Perez Chris Millen Mike Pistilli Anne Palatino Helen Wanner _Alan Denfeld Jose Romero Herbert Lazanby Cynthia Clipper -Gray Chris Banducci Nancy Hitchcock Juan Alcantara Dorothy Grzeskowiak Shelley Miller-Mantell Diane Nieto John Salley Fortunato Penilla Lucy Palafox Sandra Woods Alan Denfeld Richard Smith Gerald Peterson Jim Kelly Susan Hafner Ron Williams Judylynn Gries Bill Bingham Ned Cooney • APPENDIX A RIVERSIDE COUNTY TRANSPORTATION COMMISSION DIRECTORY OF SPECIALIZED TRANSPORTATION SERVICES A Directory of Agencies within Riverside County Who Provide or Support Transportation Services to Persons with Specialized Transportation Needs. 21 • COACHELLA VALLEY SUMMARY OF SERVICES BY AREA Demand Responsive Angelview Boys/Girls Club of Coachella Valley Braille Institute Desert Health Car Foundation for the Retarded Indio Senior Center Kidney Institute Palm Springs Park & Recreation SunLine Transit Agency Braille Institute College of the Desert Five Star Adult Day Care foundation for the Retarded alm Springs Park & Recreation Volunteer Driver Programs American Cancer Society Desert Aids Project Desert Council on Aging Family Services Partnership Referral and Ticket Distribution Programs Desert Aids Project • WESTERN RIVERSIDE CO. Anza Valley Transit Banning Dial -a -Ride Beaumont Dial -a -Ride Care -A -Van Corona Dial -a -Ride Family Services Friends of Moreno Valley Inland Aids Project Riverside Regional Medical Riverside Special Transit Riverside Transit Agency Transportation Services, Inc. Fixed Route Banning Fixed Route Beaumont Fixed Route Family Services Lighthouse for the Blind RTA SunLine Transportation Services, Inc University of California, Riverside Inland Aids Project The Partnership Inland Aids Project Inland Regional Center Riverside Co. Office of Education Riverside Regional Medical Ctr. Volunteer Center 22 American Cancer Society 74-140 El Paseo Palm Desert, CA 92260 (760) 568-2691 Fax (760)341-8783 Contact: Anne Coleman PROGRAM DESCRIPTION Transportation is provided for ambulatory cancer patients when no other means of transportation is available. DAYS AND HOURS OF OPERATION Weekdays: 9:00 a.m. to 5:00 p.m. Saturdays: N/A Sundays: N/A ItERVICE AREA: Coachella Valley, east to Blythe and Morongo Basin AGENCY TYPE: Private, non-profit DESCRIPTION OF TRANSPORTATION SERVICE: Privately owned vehicles with volunteer drivers TRANSPORTATION SERVICES PROVIDED TO: Registered & enrolled clients IS PRIORITY GIVEN TO CERTAIN TRIPS?: Cancer -related medical trips PASSENGER FARES: None FLEET SIZE: None NUMBER OF CLIENTS: 10 • 23 • Anza Valley Transit 56481 Hwy 371 Anza, CA 92539 Contact: Judy Thompson (909) 763-0141 PROGRAM DESCRIPTION Demand Responsive service in Anza and to outlying cities. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-4:00 p.m. Saturdays: N/A Sundays: N/A SERVICE AREA: 4111GENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 24 Anza, Aguanga, Hemet, Temecula, Palm Desert Non-profit Demand Responsive General Public No $.50-$3.00 2 100 • Angelview 66-399 Pierson Blvd. Desert Hot Springs, CA 92240 (760) 329-6471 Fax(760)329-2558 Contact: Ruth Goodsell PROGRAM DESCRIPTION The facility proves residential facilities for approximately 90 clients with developmental disabilities. DAYS AND HOURS OF OPERATION Weekdays: 24 hrs Saturdays: 24 hrs Sundays: 24 hrs SERVICE AREA: Coachella Valley AGENCY TYPE: Private, non-profit DESCRIPTION OF TRANSPORTATION SERVICE: Demand Responsive RANSPORTATION SERVICES PROVIDED TO: Residents IS PRIORITY GIVEN TO CERTAIN TRIPS?: Medical PASSENGER FARES: None FLEET SIZE: 10 NUMBER OF CLIENTS: 90 • 25 • Boys and Girls Club of Coachella Valley 42-600 Cook St., Suite 110 Palm Desert, CA 92211 (760) 836-1160 Contact: Gretchen Perez PROGRAM DESCRIPTION The Club is a youth redevelopment agency for children ages 7-18 with program sites in Indio, Coachella & La Quinta. DAYS AND HOURS OF OPERATION Weekdays: 2:00 p.m.-7:30 p.m. during School Session 9:00 a.m.-4:00 p.m. during Summer Session Saturdays: NIA Sundays: N/A SERVICE AREA: litGENCY TYPE: ESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 27 Coachella Valley Private, non-profit Contracting for fixed route. General for field trips No Cost recovery None Not reported • Care -A -Van 305 E. Devonshire Hemet, CA 92545 Contact: Carol Ledbetter (909) 654-1552 Fax (909) 929-1668 PROGRAM DESCRIPTION Care -a -Van serves clients of non-profit agencies in the Hemet and the San Jacinto Valleys. DAYS AND HOURS OF OPERATION Weekdays: 6:00 a.m.-11:00 p.m. Saturdays: 6:00 a.m.-11:00 p.m. Sundays: 6:00 a.m.-11:00 p.m. .ERVICE AREA: GENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 28 Hemet, San Jacinto Valley Private, non-profit Dial -a -Ride Elderly, frail, truly needy No $2.00 donation requested 3 4,400 • City of Banning P.O. Box 998 Banning, CA 92220 Contact: Chris Millen (909) 922-3252 Fax (909) 849-0639 PROGRAM DESCRIPTION The City provides fixed route and dial -a -ride services in Banning and Cabazon DAYS AND HOURS OF OPERATION Weekdays: 6:00 a.m.-6:00 p.m. Saturdays: 8:00 a.m.-6:00 p.m. Sundays: NIA 4111ERVICE AREA: GENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 29 Banning, Cabazon Public Fixed -route, Dial -a -Ride General public No $.50-$.75 5 buses, 3 vans 87,511 trips per year • City of Beaumont 550 E. 6th Street Beaumont, CA 92223 Contact: Mike Pistilli (909)769-8530 Fax (909) 769-8531 PROGRAM DESCRIPTION The City provides dial -a -Ride and fixed -route services in Beaumont and Cherry Valley. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-4:30 p.m. Saturdays: N/A Sundays: N/A litERVICE AREA: GENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 30 Beaumont, Cherry Valley Public Fixed route and Dial -a -Ride General Public No $.50-$1.50 8 45,200 trips per year • City of Corona 815 W. Sixth St. Corona, CA 91720 Contact: Anne Palatino (909) 736-2235 Fax (909) 279-3627 PROGRAM DESCRIPTION The City provides Dial -a -Ride services in Corona. DAYS AND HOURS OF OPERATION Weekdays: 6:30 a.m.-6:00 p.m. Saturdays: 8:00 a.m.-5:00 p.m. Sundays: NIA SERVICE AREA: iGENCY TYPE: ESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 31 Corona Public Dial -a -Ride General Public No $1.00 14 53,464 trips per year • City of Palm Springs Department of Parks and Recreation 3200 E. Tahquitz Canyon Palm Springs, CA 92264 (760) 323-8265 Contact: Alan Denfeld PROGRAM DESCRIPTION The City provides recreation programs students after school. DAYS AND HOURS OF OPERATION Weekdays: 2:00 p.m.-5:00 p.m. Saturdays: Varies Sundays: Varies SERVICE AREA: AGENCY TYPE: 4RESCRIPTION OF TRANSPORTATION SERVICE: RANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 32 Coachella Valley Public Fixed Route Registered, enrolled clients After -school programs None 1 7,000 • College of the Desert 43-500 Monterey Ave Palm Desert, CA 92260 (760) 773-2551 Contact: Steve Renew PROGRAM DESCRIPTION The City provides transportation for students & employees. DAYS AND HOURS OF OPERATION Weekdays: 7:00 a.m.-6:00 p.m. Saturdays: N/A Sundays: N/A SERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: RANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 33 Varies Public Fixed Route Students, employees Field Trips None 4 300 • Desert Aids Project 83-255 Highway 111 Indio, CA 92201 (760)342-4197 Contact: Jose Romero PROGRAM DESCRIPTION The Project provides full medical, transportation and counselling services for HIV patients. DAYS AND HOURS OF OPERATION Weekdays: N/A Saturdays: N/A Sundays: N/A likERVICE AREA: Coachella Valley GENCY TYPE: Private, Non Profit DESCRIPTION OF TRANSPORTATION SERVICE: Demand Responsive TRANSPORTATION SERVICES PROVIDED TO: Clients IS PRIORITY GIVEN TO CERTAIN TRIPS?: Medical PASSENGER FARES: None FLEET SIZE: None NUMBER OF CLIENTS: 1,100 34 • Desert Council on Aging 223 Overlook Rd. Palm Springs, CA 92264 (760) 322-0138 Fax (760) 325-8453 Contact: Herbert Lazenby PROGRAM DESCRIPTION The Council provides education, advocacy and coordination to existing agencies and Meals on Wheels. DAYS AND HOURS OF OPERATION Weekdays: N/A Saturdays: N/A Sundays: N/A SERVICE AREA: IRGENCY TYPE: ESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 35 Coachella Valley Private, non-profit Volunteer drivers Registered, enrolled clients Nutrition Programs N/A N/A 100 • Desert Health Car 1151 No Indian Canyon Drive Palm Springs, CA 92262 760-323-6242 Fax (760) 325-6825 Contact: Cynthia Clipper -Gray PROGRAM DESCRIPTION The agency provides health service transportation. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-5:00 p.m. Saturdays: N/A Sundays: N/A 411ERVICE AREA: GENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 36 Palm Springs area Private, non-profit Demand Responsive Medical Trips Only Medical Trips Only N/A N/A 100 • Family Service Association of Western Riverside County 5888 Mission Blvd Riverside, CA 92509 (909) 275-9620 Fax: (909) 275-9745 Contact: Chris Banducci PROGRAM DESCRIPTION The Association provides care, including general clinic and counseling programs, nutrition and physical activity programs. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-5:00 p.m. Saturdays: N/A Sundays: N/A SERVICE AREA: Jurupa area of unincorporated W. Riverside County AGENCY TYPE: Private, Non Profit DESCRIPTION OF TRANSPORTATION SERVICE: Demand Responsive TRANSPORTATION SERVICES PROVIDED TO: Elderly and persons with disabilities IS PRIORITY GIVEN TO CERTAIN TRIPS?: No PASSENGER FARES: $1.00 each way FLEET SIZE: 10 NUMBER OF CLIENTS: 931 • 37 • Five Star Adult Day Care Eisenhower Memorial Hospital 42-201 Beacon Hill, Suite A Palm Desert, CA 92260 (760) 346-3119 PROGRAM DESCRIPTION Adult Day Care for elderly suffering from dementia diseases DAYS AND HOURS OF OPERATION Weekdays: 7:30 a.m. — 5:00 p.m. Saturdays: N/A Sundays: N/A SERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 38 Coachella Valley Private, for profit Fixed Route, Demand Responsive Clients authorized No None 1 30 Foundation for the Retarded 73-255 Country Club Drive Palm Desert, CA 92260 (760) 346-1611 Contact: Juan Alcantara PROGRAM DESCRIPTION Available for those 18 years of age & older, this is a vocational training program for consumers with mental and physical disabilities. DAYS AND HOURS OF OPERATION Weekdays: 7:30 a.m. - 4:00 p.m. Saturdays: N/A Sundays: N/A ilikERVICE AREA: GENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: Coachella Valley Private, non-profit Fixed Route, Demand Responsive Clients authorized specifi- cally for transportation services IS PRIORITY GIVEN TO CERTAIN TRIPS?: No PASSENGER FARES: None FLEET SIZE: 7* NUMBER OF CLIENTS: 166 39 • • Friends of Moreno Valley Moreno Valley Senior Center 25075 Fir Ave Moreno Valley, CA 92553 Contact: Dorothy Grzeskowiak (909) 413-3430 Fax (909) 275-9745 PROGRAM DESCRIPTION This program provides transportation to seniors living in Moreno Valley to access outlying areas. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-5:00 p.m. Saturdays: N/A Sundays: N/A SERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 40 Moreno Valley Public, non-profit Demand Responsive to outlying areas, such as Loma Linda Hospital Senior residents No $.25 donation 1 1,000 • Indio Senior Center 45222 Town Street Indio, CA 92201 (760) 347-5111 Contact: Diane Nieto PROGRAM DESCRIPTION The Center provides information and recreation to seniors. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-5:00 p.m. Saturdays: N/A Sundays: N/A SERVICE AREA: Indio, Bermuda Dunes AGENCY TYPE: Public DESCRIPTION OF TRANSPORTATION SERVICE: Demand Responsive ORANSPORTATION SERVICES PROVIDED TO: Any person agency serves. S PRIORITY GIVEN TO CERTAIN TRIPS?: Nutrition program PASSENGER FARES: None FLEET SIZE: 1 NUMBER OF CLIENTS: 122 • 41 • • Inland Aids Project 3756 Elizabeth Riverside, CA 92506 Contact: John Salley (909) 784-2437 Fax (909) 369-6514 PROGRAM DESCRIPTION The project provides full medical, transportation and counselling services for HIV patients. DAYS AND HOURS OF OPERATION Weekdays: 24 hr/day helpline Saturdays: 24 hr/day helpline Sundays: 24 hr/day helpline SERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: i 42 Riverside County Private, non-profit Demand Responsive and volunteer driver HIV patients Medical None 5 vans 1,500 • • Inland Regional Center 674 Brier Drive San Bernardino, CA 92408 (909) 890-3000 Fax (909) 890-3001 Contact: Fortunato Penilla PROGRAM DESCRIPTION The Center provides educational and training programs for developmentally disabled individuals. DAYS AND HOURS OF OPERATION Weekdays: 6:30 a.m. — 4:30 p.m. Saturdays: N/A Sundays: N/A SERVICE AREA: Western Riverside Co. AGENCY TYPE: Non -Profit DESCRIPTION OF TRANSPORTATION SERVICE: Contracting with providers TRANSPORTATION SERVICES PROVIDED TO: Clients IS PRIORITY GIVEN TO CERTAIN TRIPS?: No PASSENGER FARES: None FLEET SIZE: None NUMBER OF CLIENTS: 3,500 • 43 Kidney Institute of the Desert 81-715 Dr. Carreon Blvd, Bldg B, Ste B2 Indio, CA 92201 (760) 347-8181 Contact: Lucy Palafox PROGRAM DESCRIPTION The Institute provides treatment for kidney patients. DAYS AND HOURS OF OPERATION Weekdays: 5:00 a.m.-5:00 p.m. Saturdays: 5:00 a.m.-5:00 p.m. Sundays: NIA SERVICE AREA: Blythe GENCY TYPE: ESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 44 Coachella Valley, & E. to Private, for profit Demand Responsive Kidney patients Medical None 2 45 • Lighthouse for the Blind 762 No. Sierra Way San Bernardino, CA 92410 Contact: Sandra Woods (909) 884-3121 Fax (909) 884-2964 PROGRAM DESCRIPTION Transportation provided for students only. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-5:00 p.m. Saturdays: N/A Sundays: N/A lipERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 45 W. Riverside County, San Bernardino County Non -Profit Fixed Route Students only N/A None 6 90 • OERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 46 Palm Springs Parks & Recreation 401 South Pavilion Was Palm Springs, CA 92262 Contact: Vicky Oltean (760) 323-8265 Fax (760) 323-8279 PROGRAM DESCRIPTION Providing transportation for registered students. DAYS AND HOURS OF OPERATION Weekdays: 2:00 p.m.-5:00 p.m. Saturdays: N/A Sundays: N/A Palm Springs Public Fixed Route Students registered in After -school program. N/A None 1 12,000 • Partnership to Preserve Independent Living For Seniors and Persons with Disabilities (The Partnership) 6296 Rivercrest Dr, Suite K Riverside, CA 92504 (909) 6974697 Fax (909) 697-4698 Contact: Richard Smith PROGRAM DESCRIPTION The Transportation Reimbursement and Information Project (TRIP) provides incentives to volunteer drivers for escort and transportation for seniors and persons with disabilities. • SERVICE AREA: DAYS AND HOURS OF OPERATION counties Weekdays: N/A Saturdays: N/A Sundays: N/A AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 47 Riverside and adjacent Private, non-profit Privately owned vehicles with volunteer drivers. Registered & enrolled clients No None None 350 • 411PERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 48 Riverside County Office of Education 3939-13th Street Riverside, CA Contact: Gerald Peterson (909) 369-7858 Fax (909) 369-6406 PROGRAM DESCRIPTION The Program provides mobility training for students. DAYS AND HOURS OF OPERATION Weekdays: School hours Saturdays: N/A Sundays: N/A Riverside County Public Mobility Training on fixed route buses Students in Riverside Co. No None N/A 115 • litERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 49 Riverside Regional Medical Center 26520 Cactus Moreno Valley, CA 92555 (909) 436-4300 Fax (909)486-4300 Contact: Gloria Barraza PROGRAM DESCRIPTION As the public hospital for Riverside County, RGH provides transportation for clients. DAYS AND HOURS OF OPERATION Weekdays: 6:00 a.m.-6:00 p.m. Saturdays: N/A Sundays: N/A Riverside County Public Van services Registered, enrolled clients Yes, hospital only None 5 280 • Riverside Special Transit 8095 Lincoln Ave, Bldg A Riverside, CA 92504 Contact: Helen Wariner (909) 351-6138 Fax (909) 351-6192 PROGRAM DESCRIPTION The City provides dial -a -ride service in the City of Riverside. DAYS AND HOURS OF OPERATION Weekdays: 7:00 a.m.-6:00 p.m. (9:30 p.m. Friday) Saturdays: 7:00 a.m.-9:30 p.m. Sundays: 9:00 a.m.-4:30 p.m. SERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 50 City of Riverside Public Dial -a -Ride Riverside residents No Varies by fare category 19 142,230 trips per year • • Riverside Transit Agency 1825 3rd Street P.O. Box 59968 Riverside, CA 92517-1968 Contact: Susan Hafner (909) 684-0850 Fax (909) 684-1007 PROGRAM DESCRIPTION Riverside Transit provides public fixed route and dial -a -ride services. DAYS AND HOURS OF OPERATION Weekdays: 6:00 a.m.-10:00 p.m. Saturdays: 6:00 a.m.-10:00 p.m. Sundays: 7:00 a.m.-8:30 p.m. SERVICE AREA: AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 51 Western Riverside County Public Dial -a -Ride services General Public No Varies by fare category 49 Dial -a -Ride; 94 buses 7,158,600 trips/year • SunLine Transit 32-505 Harry Oliver Trail Thousand Palms, CA 92276 (760)343-3456 Fax (760) 343-3845 Contact: Ron Williams PROGRAM DESCRIPTION SunLine provide public fixed route and dial -a -ride services in the Coachella Valley. DAYS AND HOURS OF OPERATION Weekdays: 5:30 a.m.-7:30 p.m. Saturdays: 5:30 a.m.-7:30 p.m. Sundays: 5:30 a.m.-7:30 p.m. SERVICE AREA: litGENCY TYPE: ESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 52 Coachella Valley Public Dial -a -Ride and fixed route General Public No Varies by fare category 22 Dial -a -Ride; 40 buses 3,835,000 trips/year • • Transportation Services Inc. (TSI) 6458 Industrial Avenue Riverside, CA 92504 Contact: Judylynn Gries (909) 358-9175 Fax (909) 358-9178 PROGRAM DESCRIPTION TSI provides Dial -a -Ride and escort services for seniors and persons with disabilities. DAYS AND HOURS OF OPERATION Weekdays: 7:30 a.m.-6:00 p.m. Saturdays: 7:30 a.m.-6:00 p.m. Sundays: 7:30 a.m.-6:00 p.m. SERVICE AREA: Western Riverside Co. AGENCY TYPE: Private, non-profit DESCRIPTION OF TRANSPORTATION SERVICE: Dial -a -ride and escort services within W. Riverside Co. and to San Bernardino Co. TRANSPORTATION SERVICES PROVIDED TO: Seniors, persons with disabilities IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 53 No $1 donation 24 1,000 • University of California, Riverside (UCR) 683 Linden Street Riverside, CA 92521 Contact: Bill Bingham (909) 787-4395 Fax (909) 787-2178 PROGRAM DESCRIPTION Fixed Route services on and adjacent to The University of California at Riverside. DAYS AND HOURS OF OPERATION Weekdays: 7:00 a.m. — 5:30 p.m. Saturdays: N/A Sundays: N/A ERVICE AREA: 'AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: • 54 UCR and vicinity University Fixed Route Those affiliated with UCR No None 6 8,000 • Volunteer Center of Greater Riverside P.O. Box 5376 Riverside, CA 92517-5376 Contact: Ned Cooney (909) 686-4402 Fax (909) 686-7417 PROGRAM DESCRIPTION Transportation Access Program (TAP) provides bus tickets to social service agency clients. DAYS AND HOURS OF OPERATION Weekdays: 8:00 a.m.-5:00 p.m. Saturdays: N/A Sundays: N/A ERVICE AREA: 'AGENCY TYPE: DESCRIPTION OF TRANSPORTATION SERVICE: TRANSPORTATION SERVICES PROVIDED TO: IS PRIORITY GIVEN TO CERTAIN TRIPS?: PASSENGER FARES: FLEET SIZE: NUMBER OF CLIENTS: 55 Western Riverside County Public Providing bus tickets Social Service Agency clients No None N/A 12,000