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HomeMy Public PortalAboutCentrex Users Guidecitizens telecom Three -Way Conference You can establish a three -party call without the assistance of an attendant. To Use: Place the original call on hold by pressing the switchhook once; listen for special dial tone. ■ Dial the third party's number. Listen for ring. After third party answers, press the switchhook once. Now all three parties are connected an can talk Individual Speed Calling Lets you create a list of frequently - called numbers, and access the programmed list by dialing a one -or two -digit code instead of the complete number. To Use: Lift the handset; listen for dial tone. ■ Dial * , then the one -or two -digit code assigned to the stored number. To program or change: Individual Short List ■ . Lift handset; listen for dial tone. ■ Dial *74 , Listen for second, special dial tone. Dial the one -digit code (2-9) by which you want the number to be stored. Wait for confirmation tone. Replace handset in cradle. Individual Long List ■ Lift handset; listen for dial tone. ■ Dial *75 , listen for second , special dial tone. ■ Dial the two -digit code (20-49) by which you want the number to be stored and identified. ■ Dial the number to be stored. Wait for confirmation tone. Replace handset in cradle. Shared Speed Calling Allows a designated station controller to create and modify a list of 30 most frequently -called numbers. The controller and all users have access to this list by dialing a two -digit code instead of the complete number. To Use: Lift the handset; listen for dial tone. ■ Dial * , then the two -digit code assigned to the stored number. To program or change: Lift handset; listen for dial tone. ■ Dial *75 ; listen for second, special dial tone. ■ Dial the two -digit code (20-49) by which the number is stored and identified. ■ Dial the number to be stored. Wait for confirmation tone. Replace handset in cradle. This function can only be performed by the designated controller. For further Assistance, 'lease call: citizenstelecom DIGITAL CENTREX User Guide Idaho citizenstelecom citizenstelecom citizenstelecom citizensiel seem Digital Centrex FEATURE ACTIVATION External Calling Allows you to place a call outside of your group (business). To Use: Lift handset; listen for dial tone. • Dial the direct outward dialing access code 9 . Listen for second dial tone. • Dial the desired number. Station -to -Station Calling Allows you to complete calls to other stations in the same group by dialing a one -to -four digit number. To Use: Lift handset; listen for dial tone. • Dial Desired digit extension number. Intercom Dialing Allows a user to complete a call to other stations in the same group by dialing * followed by a two digit number. To Use: Lift handset; dial tone is heard. • Dial * plus the intercom number desired. Refer to Intercom Dialing Table for number assignment. Call Forward All Calls Reroutes all calls to a designated number of your choice. To Use: Lift handset; listen for dial tone. • Dial *72 ; listen for second dial tone. • Dial number to which calls are to be forwarded. When station answers, Call Forward is activated. Should the forwarded station be busy or idle (no answer), repeat the above procedure within two minutes and confirmation is returned to indicate successful activation. To Cancel: Lift handset; listen for dial tone. • Dial *73 ; tone confirms that Call Forward is canceled. Replace handset citizenste; eea CENTREX Call Forward, Busy When your phone is busy, reroutes calls to the designated number Call Forward, No Answer Calls are rerouted to the designated number when not answered after 4 rings. Call Pick -Up Permits you to answer calls that come into other stations within the same group. To Use: Lift handset; listen for dial tone. • Dial *71 . The incoming call is now connected to your phone. Call Hold While on an established call, allows you to place the original call on hold (by a code), consult with third party or use other phone features, then return to the original call. To Use: Place original call on hold by pressing the switchhook; listen for special dial tone. • Dial the Call Hold activation code *99 Listen for confirmation tone followed by regular dial tone. Do not replace handset in cradle. To retrieve: Press the switchhook; listen for special dial tone. • Redial the Call Hold activation code *99 which will reconnect you to original call. Consultation Hold While on an established call, you can place the original call on hold and consult with a third party, then return to the original call. To Use: Place original call on hold by • Pressing the switchhook once; listen for second, special dial tone. • Dial third party's telephone number. Ringing is heard. Third party answers. citizens telecom To reconnect: Press the switchhook once, momentarily, to return to original call. Call Transfer Allows you to transfer incoming calls to another extension/number or attendant. To Use: Advise calling party that you are transferring the call. • Press switchhook; listen for special dial tone. • Dial the new number, ringing is heard. Replace handset in cradle. Call Waiting Informs you, while on a call, that a second call is waiting. To respond: Hear Call Waiting tone during conversation. To answer new call, • Press switchhook. Talk to incoming caller. (if you also have the Call Hold feature on your line, the waiting call can be retrieved by pressing the switchhook, hearing the special dial tone, and then dialing the activation code for Call Hold *99 ). The original call is placed on hold and you are now connected to the waiting party. To alternate between parties, Press the switchhook momentarily. This brings you back to the original party. If you also have Call Hold, dial the Call Hold code first before alternating. Controllable Call Waiting To prevent interruptions of important phone calls or data transmission, you can deactivate call waiting feature (for the duration of a call). To Use: Lift handset; listen for dial tone. ■ Dial *70 ; receive special dial tone, and place the call. Call waiting will be automatically reactivated upon disconnection of the call. citizens eleCTh