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ORD16162
BILL NO. 2021-039 SPONSORED BY Councilmember Schreiber ORDINANCE NO. APIlo2 AN ORDINANCE OF THE CITY OF JEFFERSON, MISSOURI, AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE A $430,238.43 AGREEMENT WITH INTRADO LIFE & SAFETY SOLUTIONS CORP FOR THE 911 CALL ANSWERING SYSTEM UPGRADE PROJECT. WHEREAS, Intrado Life & Safety Solutions Corp has been selected as the firm best qualified to provide professional services related to the 911 Call Answering System Upgrade Project by mean of sole source. NOW, THEREFORE, BE IT ENACTED BY THE COUNCIL OF THE CITY OF JEFFERSON, MISSOURI, AS FOLLOWS: Section 1. Intrado Life & Safety Solutions Corp is hereby approved as the best qualified firm to provide professional services and its proposal is hereby accepted. Section 2. The Mayor and City Clerk are hereby authorized to execute an agreement with Intrado Life & Safety Solutions Corp for the 911 Call Answering System Upgrade Project. Section 3. The agreement shall be substantially the same in form and content as that agreement attached hereto as Exhibit A. Section 4. This Ordinance shall be in full force and effect from and after the date of its passage and approval. Passed: i Approved: �-� da-�" 0VVV-'e" — , Presiding Officer Mayor Carrie Tergin 0 ATTEST: APPROVED AS TO FORM: CITY OF JEFFERSON CONTRACT FOR PROFESSIONAL SERVICES THIS CONTRACT, made and entered into the date last executed by a party as indicated below, by and between the City of Jefferson, a municipal corporation of the State of Missouri, hereinafter referred to as "City", and Intrado Life & Safety Solutions Corporation, hereinafter referred to as "Contractor". WITNESSETH: THAT WHEREAS, the City desires to engage the Contractor to render certain services for the 911 call answering system, hereinafter described in Exhibit A. WHEREAS, Contractor has made certain representations and statements to the City with respect to the provision of such services and the City has accepted said proposal to enter into a contract with the Contractor for the performance of services by the Contractor. NOW THEREFORE, for the considerations herein expressed, it is agreed by and between the City and the Contractor as follows: 1. Scope of Services. Contractor agrees to provide all supervision, labor, tools, equipment, materials and supplies for the 911 call answering system, as set forth in Exhibit A, and in accordance with the Web Terms for Services, Software, and Equipment set forth in Exhibit B, and Standard Maintenance and Support Services set forth in Exhibit C. In the event of a conflict between this agreement and any attached exhibits, the provisions of this agreement shall govern and prevail. Contractor shall bear responsibility for any hardware required under this contract until such a time as the hardware has been successfully delivered to and accepted by the representative of the City's Police Department. 2. Payment. The City hereby agrees to pay Contractor for the work done pursuant to this contract according to the payment schedule set forth in the contract documents upon acceptance of said work by an Agent of the City of Jefferson's Police Department and in accordance with the rates and/or amounts stated in the bid of Contractor dated August 6, 2021, which are by reference made a part hereof. No partial payment to Contractor shall operate as approval or acceptance of work done or materials furnished hereunder. No change in compensation shall be made unless there is a substantial and significant difference between the work originally contemplated by this agreement and the work actually required. The total amount for services rendered under this contract shall not exceed Four Hundred Thirty Thousand Two Hundred Thirty - Eight Dollars and Forty -Three Cents ($430,238.43). 3. Term. This contract shall commence on the date last executed by a party as indicated below. The Contractor shall replace the 911 call answering system within one -hundred twenty (120) days of the date last executed by a party below. The Contractor shall also provide maintenance and support services purchased in Exhibit A on such system for five (5) years after successful installation. The parties may agree to extend this contract for two (2) additional one (1) year periods upon expiration of this contract. This agreement is subject to annual appropriation of sufficient funds to pay for the services provided herein. In the event of non - appropriation, this agreement shall automatically terminate. 4. Additional Services. The City may add to Contractor services or delete therefrom activities of a similar nature to those set forth in Exhibit A, provided that the total cost of such work does not exceed the total cost allowance as specified 2 in paragraph 2 hereof. Deletion of any items or services from the Contractor quote in Exhibit A will result in changes to the discount amount that has been applied. The Contractor shall undertake such changed activities only upon the direction of the City. All such directives and changes shall be in written form and approved by the City and shall be accepted and countersigned by the Contractor or its agreed representatives. 5. Personnel to be Provided. The Contractor represents that Contractor has or will secure at its expense all personnel required to perform the services called for under this contract by the Contractor. Such personnel shall not be employees of or have any contractual relationship with the City except as employees of the Contractor. All of the services required hereunder will be performed by the Contractor or under the Contractor's direct supervision and all personnel engaged in the work shall be fully qualified and shall be authorized under state and local law to perform such services. None of the work or services covered by this contract shall be subcontracted except as provided in Exhibit A without the written approval of the City. 6. Contractor's Responsibility for Subcontractors. It is further agreed that Contractor shall be as fully responsible to the City for the acts and omissions of its subcontractors, and of persons either directly or indirectly employed by them, as Contractor is for the acts and omissions of persons it directly employs. Contractor shall cause appropriate provisions to be inserted in all subcontracts relating to this work, to bind all subcontractors to Contractor by all the terms herein set forth, insofar as applicable to the work of subcontractors and to give Contractor the same power regarding termination of any subcontract as the City may exercise over Contractor under any provisions of this contract. Nothing contained in this contract shall create any contractual relations between any subcontractor and the City or between any subcontractors. 7. Independent Contractor. The Contractor is an independent contractor and nothing herein shall constitute or designate the Contractor or any of its employees as agents or employees of the City. 8. Benefits not Available. The Contractor shall not be entitled to any of the benefits established for the employees of the City and shall not be covered by the Workmen's Compensation Program of the City. 9. Nondiscrimination. The Contractor agrees in the performance of the contract not to discriminate on the grounds or because of race, creed, color, national origin or ancestry, sex, religion, handicap, age or political affiliation, against any employee of Contractor or applicant for employment and shall include a similar provision in all subcontracts let or awarded hereunder. 10. Illegal Immigration. Prior to commencement of the work: a. Contractor shall, by sworn affidavit and provision of documentation, affirm its enrollment and participation in a federal work authorization program with respect to the employees working in connection with the contracted services. b. Contractor shall sign an affidavit affirming that it does not knowingly employ any person who is an unauthorized alien in connection with the contracted services. C. If Contractor is a sole proprietorship, partnership, or limited partnership, Contractor shall provide proof of citizenship or lawful presence of the owner. 3 11. Notice to Proceed. The services of the Contractor shall commence upon execution of this Agreement, and shall be undertaken and completed in accordance with the schedule contained in Exhibit A. 12. Termination. If, through any cause, the Contractor shall fail to fulfill in timely and proper manner its obligations under this contract, or if the Contractor shall violate any of the covenants, agreements, or stipulations of this contract, the City shall thereupon have the right to terminate this contract by giving written notice to the Contractor of such termination and specifying the effective date thereof, at least five (5) days before the effective day of such termination. The City reserves the right to terminate this contract for convenience by giving at least fourteen (14) days prior written notice to Contractor, without prejudice to any other rights or remedies of the City, provide Contractor shall be entitled to payment for all work completed by Contractor through the date of termination. The Contractor may without cause terminate this contract upon 30 days prior written notice. In either such event all finished or unfinished documents, data, studies, surveys, drawings, maps, models, photographs, and reports or other materials prepared by the Contractor under this contract shall, at the option of the City, become its property, and the compensation for any satisfactory work completed on such documents and other materials shall be determined. Notwithstanding the above, the Contractor shall not be relieved of liability to the City for damages sustained by the City by virtue of any such breach of contract by the Contractor. 13. Waiver of Breach. Failure to insist upon strict compliance with any of the terms covenants or conditions herein shall not be deemed a waiver of any such terms, covenants or conditions, nor shall any failure at one or more times be deemed a waiver or relinquishment at any other time or times by any right under the terms, covenants or conditions herein. 14. Authorship and Enforcement. Parties agree that the production of this document was the joint effort of both parties and that the contract should not be construed as having been drafted by either party. In the event that the City successfully enforces the terms of this contract through litigation, the City shall be entitled to receive, in addition to any other relief, its reasonable attorney's fees, expenses and costs. 15. Severability. If any section, subsection, sentence, or clause of this contract shall be adjudged illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall not affect the legality, validity, or enforceability of the contract as a whole, or of any section, subsection, sentence, clause, or attachment not so adjudged. 16. Assignment. The Contractor shall not assign any interest in this contract, and shall not transfer any interest in the same (whether by assignment or novation), without prior written consent of the City thereto. Any such assignment is expressly subject to all rights and remedies of the City under this agreement, including the right to change or delete activities from the contract or to terminate the same as provided herein, and no such assignment shall require the City to give any notice to any such assignee of any actions which the City may take under this agreement, though City will attempt to so notify any such assignee. 17. Existing Data. All information, data and reports as are existing, available and necessary for the carrying out of the work, shall be furnished to the Contractor without charge by the City, and the City shall cooperate with the 4 Contractor in every reasonable way in carrying out the scope of services. The Contractor shall not be liable for the accuracy of the information furnished by the City. 18. Confidentiality. Any reports, data or similar information given to or prepared or assembled by the Contractor under this contract which the City requests to be kept as confidential shall not be made available to any individual or organization by the Contractor without prior written approval of the City. 19. Indemnity. To the fullest extent permitted by law, the Contractor will defend, indemnify and hold harmless the City, its elected and appointed officials, employees, and agents from and against any and all claims, damages, losses, and expenses including attorneys' fees arising out of or resulting from the performance of the work, provided that any such claim, damage, loss or expense (1) is attributable to bodily injury, sickness, disease, or death, or to injury to or destruction of tangible property (other than the work itself) including the loss of use resulting therefrom and (2) is caused in whole or in part by any negligent act or omission of contractor, any subcontractor, anyone directly or indirectly employed by any of them or anyone for whose acts any of them may be liable, regardless of whether or not it is caused in part by a party indemnified hereunder. Such obligation shall not be construed to negate, abridge, or otherwise reduce any other right or obligation of indemnity which would otherwise exist as to any party or person described in this paragraph. 20. Insurance. Contractor shall provide, at its sole expense, and maintain during the term of this agreement commercial general liability insurance with a reputable, qualified, and financially sound company licensed to do business in the State of Missouri, and unless otherwise approved by the City, with a rating by Best of not less than "A," that shall protect the Contractor, the City, and the City's officials, officers, and employees from claims which may arise from operations under this agreement, whether such operations are by the Contractor, its officers, directors, employees and agents, or any subcontractors of Contractor. This liability insurance shall include, but shall not be limited to, protection against claims arising from bodily and personal injury and damage to property, resulting from all Contractor operations, products, services or use of automobiles, or construction equipment at a limit of $500,000 Each Occurrence, $3,000,000 Annual Aggregate; provided that nothing herein shall be deemed a waiver of the City's sovereign immunity. An endorsement shall be provided which states that the City is named as an additional insured and stating that the policy shall not be cancelled or materially modified so as to be out of compliance with the requirements of this section, or not renewed without 30 days advance written notice of such event being given to the City. 21. Documents. Reproducible copies of tracings and maps prepared or obtained under the terms of this contract shall be delivered upon request to and become the property of the City upon termination or completion of work. Copies of basic survey notes and sketches, charts, computations and other data prepared or obtained under this contract shall be made available, upon request, to the City without restrictions or limitations on their use. When such copies are requested, the City agrees to pay the Contractor its costs of copying and delivering same. 22. Books and Records. The Contractor and all subcontractors shall maintain all books, documents, papers, accounting records and other evidence pertaining to costs incurred in connection with this contract, and shall make such materials available at their respective offices at all reasonable times during the contract and for a period of three (3) years following completion of the contract. 5 23. Nonsolicitation. The Contractor warrants that they have not employed or retained any company or person, other than a bona fide employee working solely for the Contractor, to solicit or secure this contract, and that they have not paid or agreed to pay any company or person, other than a bona fide employee working solely for the Contractor, any fee, commission, percentage, brokerage fee, gifts, or any other consideration, contingent upon or resulting from the award or making of this contract. For breach or violation of this warranty, the City shall have the right to annul this contract without liability, or, in its discretion, to deduct from the contract price or consideration, or otherwise recover the full amount of such fee, commission, percentage, brokerage fee, gifts, or contingent fee. 24. Delays. That the Contractor shall not be liable for delays resulting from causes beyond the reasonable control of the Contractor; that the Contractor has made no warranties, expressed or implied, which are not expressly set forth in this contract; and that under no circumstances will the Contractor be liable for indirect or consequential damages. 25. Amendments. This contract may not be modified, changed or altered by any oral promise or statement by whosoever made; nor shall any modification of it be binding upon the City until such written modification shall have been approved in writing by an authorized officer of the City. Contractor acknowledges that the City may not be responsible for paying for changes or modifications that were not properly authorized. 26. Governing Law. The contract shall be governed by the laws of the State of Missouri. The courts of the State of Missouri shall have jurisdiction over any dispute which arises under this contract, and each of the parties shall submit and hereby consents to such courts exercise of jurisdiction. In any successful action by the City to enforce this contract, the City shall be entitled to recover its attorney's fees and expenses incurred in such action. 27. Notices. All notices required or permitted hereinunder and required to be in writing may be given by first class mail addressed to the following addresses. The date and delivery of any notice shall be the date falling on the second full day after the day of its mailing. If to the City: City of Jefferson Department of Law 320 East McCarty Street Jefferson City, Missouri, 65101 If to the Contractor: Intrado Life & Safety Solutions Corp Attn: Legal Department 1601 Dry Creek Drive Longmont, CO 80503 Legalnotices.lifesafetykintrado.com [Signatures to Follow on Next Page] D ,,B9 n E—v 10. B6N722A-EW"9 VDB,SBB CWED3 6 CITY OF JEFFERSON, MISSOURI INTRADO LIFE d SAFETY SOLUTIONS CORPORATION mm�... w a titul Curie TwgK Mayor -Tides sew Date: Due: Aug -13-2011 ATTEST: ATTEST: M City Clerk con�ncc specialist APPROVED AS TO FORM: Ciry cm CITY OF JEFFERSON, MISSOURI Carrie Tergin, Mayor Date: - 11-2( ATTEST: /�IIi..1J: v APPROVED AS TO FORM: INTRADO LIFE & SAFETY SOLUTIONS CORPORATION Title: Date: ATTEST: Title: Exhibit A Intrado � Intrado Life & Safety Solutions Corp Multi -node VIPER System with MapFlex for Jefferson City, MO — PD Primary and Backup (Direct Sale — HGAC Buy Pricing on Contract #EC07-20) Quote Number: 67623 Version: 2 Issued: August 6, 2021 Expires: February 4, 2022 The terms and conditions available at https://www.intrado.com/legal-privacy/terms/call-handling as of the date of this Quote will apply to this Quote, unless the parties have entered into a separate mutually executed agreement, or Customer is purchasing under a cooperative purchasing agreement. The terms of this Quote will govern any conflict with the above-mentioned terms, and Customer's issuance of a purchase order for any or all of the items described in this Quote will constitute acknowledgement and acceptance of such terms. No additional terms in Customer's purchase order will apply. This document contains confidential and proprietary information of Intrado, and such information may not be used or disclosed without prior written consent. Pricing Summary - All Sites Site Totals - With discount applied Jefferson City PD Primary Jefferson City PD Backup Year VIPER System Professional Recurring Services Services Services Equipment & $315,059.58 $112,540.39 $312,747.23 Install ($6,790.99) $18,492.01 Year 1 ($9,001.98) $4,530.00 Year 2 ($9,059.28) $4,530.00 Year 3 ($9,117.71) $4,530.00 Year 4 ($9,177.30) $4,530.00 Year 5 ($158,000.00) $4,530.00 Totals $315,059.58 $112,540.39 $22,650.00 Optional Recurring & Maintenance Services — Year 6 & 7 Year Year 6 (Optional) Year 7 (Optional) I11t�'IgCi3 _. Cost $303,608.04 $126,630.39 Total: $430,238.43 Maintenance Combined Totals Services Discounts Discounts $4,530.00 ($114,852.74) $312,747.23 $20,753.00 ($6,790.99) $18,492.01 $28,984.64 ($9,001.98) $24,512.66 $29,197.96 ($9,059.28) $24,668.68 $29,415.50 ($9,117.71) $24,827.79 $29,637.36 ($9,177.30) $24,990.06 $137,988.46 ($158,000.00) $430,238.43 Recurring Maintenance Combined Services Services Discounts $4,530.00 $29,863.74 ($9,237.34) $4,530.00 $30,094.60 ($9,297.83) Totals $25,156.40 $25,326.77 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 2 of 23 August 6, 2021 I ntrado l Billing Summary — Both Sites Combined VIPER System & Installation: Annual Recurring Fees/Services: • Power Metrics Reporting Year Hardware & Software Professional Services Combined Discount Totals Equipment & Install $315,059.58 $112,540.39 ($114,852.74) $312,747.23 ($1,216.75) $3,313.25 Adjusted invoicing approved by Intrado Finance: $4,530.00 ($1,216.75) $3,313.25 10% upon Contract or Purchase Order $31,274.72 ($1,216.75) $3,313.25 60% upon Shipping, payment due November 1, 2021 $187,648.3 ($1,216.75) $3,313.25 20% upon Installation $62,549.45 ($1,216.75) $3,313.25 10% upon Acceptance $31,274.72 Annual Recurring Fees/Services: • Power Metrics Reporting Year Recurring Services Recurring Svcs Discount Annual Invoice Totals Year 1 $4,530.00 ($1,216.75) $3,313.25 Year 2 $4,530.00 ($1,216.75) $3,313.25 Year 3 $4,530.00 ($1,216.75) $3,313.25 Year 4 $4,530.00 ($1,216.75) $3,313.25 Year 5 $4,530.00 ($1,216.75) $3,313.25 Year 6 (Optional) $4,530.00 ($1,216.75) $3,313.25 Year 7 (Optional) $4,530.00 ($1,216.75) $3,313.25 Annual Maintenance & Support Services: • Software Protection & Remote Technical Support (Help Desk, remote technical support, minor software releases) • Software Subscription (All major software releases and $0 software with next hardware upgrade) • Hardware Protection (advance replacement of defective parts prior to receiving the failed unit in-house) • MapFlex Licenses • Sentry NOC Monitoring • Antivirus Year Maintenance Services Maintenance Discount Annual Invoice Totals Year 1 $20,753.00 ($5,574.24) $15,178.76 Year 2 $28,984.64 ($7,785.23) $21,199.41 Year 3 $29,197.96 ($7,842.53) $21,355.43 Year 4 $29,415.50 ($7,900.96) $21,514.54 Year 5 $29,637.36 ($7,960.00) $21,676.81 Year 6 (Optional) $29,863.74 ($8,020.59) $21,843.15 Year 7 (Optional) $30,094.60 ($8,081.08) $22,013.52 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 - Jefferson City, MO Page 3 of 23 August 6, 2021 .., I ntrado► � Pricing & Configuration — By Site Pricing Summary - Jefferson City PD Primary Item Cost Hardware & Software Professional Services Annual Recurring Services Maintenance/Support Services Discount $208,922.00 $77,931.76 $17,850.00 $110,400.76 ($111,496.48) Total: $303,608.04 Billing Summary — Jefferson City Primary Year Systems Professional Recurring Maintenance Discount Totals Services Services Services Year 1 $208,922.00 $77,931.76 $3,570.00 $17,098.00 ($82,599.91) $224,921.85 Year 2 $3,570.00 $23,077.60 ($7,157.51) $19,490.09 Year 3 $3,570.00 $23,240.80 ($7,201.34) $19,609.46 Year 4 $3,570.00 $23,407.30 ($7,246.06) $19,731.24 Year 5 $3,570.00 $23,577.06 ($7,291.66) $19,855.40 Totals $208,922.00 $77,931.76 $17,850.00 $110,400.76 ($111,496.48) $303,608.04 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 4 of 23 August 6, 2021 Configuration Details - Jefferson City PD Primary Site Configuration Total Positions 6 Model# Description Qty List Price Selling Price Total VIPER 912817/BB 7 Foot Cabinet Prebuilt Building Block 1 $18,110.00 $18,110.00 $18,110.00 911830 VIPER Gateway Chassis G3 1 $1,320.00 $831.60 $831.60 911831 CIM G3 3 $2,690.00 $1,694.70 $5,084.10 911834 AIM G3 2 $1,400.00 $882.00 $1,764.00 912811 Application Server License 7 $995.00 $626.85 $4,387.95 912812 PBX Access License 6 $645.00 $406.35 $2,438.10 912925 SIP I/F to 3rd Party PBX License - Per Position 6 $495.00 $311.85 $1,871.10 P10008 License to Connect Non-Intrado Recording Device 1 $1,995.00 $1,256.85 $1,256.85 E10642 PowerOps Client Access License 1 $7,500.00 $4,725.00 $4,725.00 P10035 PowerOps Software Media 1 $100.00 $63.00 $63.00 C10036 Power Cord Cable with A/C twist lock connector 3 $150.00 $150.00 $450.00 912716/24 Cisco C2960X-24TS-L 24 port switch (without stacking module) 2 $2,200.00 $2,200.00 $4,400.00 912716/S Cisco Stacking module for C2960 -X 2 $950.00 $950.00 $1,900.00 Subtotal $47,344.70 Power Station Workstations 914121/1 IWS Workstation - Software and Configuration 6 $273.00 $273.00 $1,638.00 911810-1 A9C G3: Bundle 6 $5,680.00 $3,578.40 $21,470.40 911809 A9C G3, Call Handling Accessories 6 $530.00 $333.90 $2,003.40 911801 A9C G3, Desk Mounting Kit 6 $195.00 $122.85 $737.10 P10096 21.5" LED Backlit Monitor 6 $271.00 $271.00 $1,626.00 911785 Position Image - Power Station Gen3 1 $100.00 $63.00 $63.00 *Second Screen Kit not included. Customer will use split screen or oft+Tab on single monitor. Subtotal $27,537.90 Power 911 Software Licenses 913100 Power 911 Client and Server Access License 6 $11,990.00 $7,553.70 $45,322.20 Power 911 Server Hardware Subtotal $45,322.20 914961 IWS Server RACK Bundle - Type B 1 $5,877.00 $5,877.00 $5,877.00 Power Metrics (ECaTS Reporting) - Setup Fees Subtotal $5,877.00 P10193/1 Power Metrics Advanced - Data Collector: single RDDM 1 $4,000.00 $4,000.00 $4,000.00 MapFlex Software Subtotal $4,000.00 MF -SRV -10 MapFlex Server License (6-10 positions) MF-DMSD-10 MapFlex 9-1-1 Client License DS (6-10 Positions) MF -DP -NEW MapFlex GIS Data Prep - New System or Major Version Upgrade 1 6 1 $3,495.00 $3,495.00 $3,795.00 $3,795.00 $2,500.00 $2,500.00 $3,495.00 $22,770.00 $2,500.00 Subtotal $28,765.00 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 5 of 23 August 6, 2021 MapFlex Hardware MF -HW MapFlex Server Hardware 1 $6,500.00 $6,500.00 $6,500.00 MF-HWBU MapFlex Backup Server Hardware 1 $4,500.00 $4,500.00 $4,500.00 Subtotal $4,175.00 Common Hardware Subtotal $11,000.00 Sentry Alarming P10114/13 Backup Disk Solution for Windows Server (Rack -Mount) 1 $3,400.00 $3,400.00 $3,400.00 915101 Sentry Server Console Kit 1 $3,000.00 $3,000.00 $3,000.00 915137/1 Setup Fees 1 $1,500.00 $1,500.00 $1,500.00 P10232 ELM Class 1 4 $690.00 $690.00 $2,760.00 P10233 ELM Class 2 18 $120.00 $120.00 $2,160.00 912833 Router for VIPER 2 $2,080.00 $2,080.00 Subtotal $9,420.00 Sentry Hardware 914961 IWS Server RACK Bundle - Type B 1 $5,877.00 $5,877.00 $5,877.00 Subtotal $5,877.00 TXT29-1-1— Replace 1921 routers with 4300 series, and re -provision TCC for VIPER/Power911 CPE P10063 ITS Equipment 1 $2,475.00 $2,475.00 $2,475.00 TCCOTF4 TCC Provisioning Change Fee per PSAP 1 $1,700.00 $1,700.00 $1,700.00 Subtotal $4,175.00 Common Hardware P10114/13 Backup Disk Solution for Windows Server (Rack -Mount) 1 $3,400.00 $3,400.00 $3,400.00 914102/BB IWS Workstation Prebuilt Building Block 1 $1,668.00 $1,668.00 $1,668.00 P10096 21.5" LED Backlit Monitor 1 $271.00 $271.00 $271.00 E10787 Shelf, rack mount, 19", 1u, adjust 19"-38", vented, 175lbs, black 1 $197.50 $197.50 $197.50 Subtotal Subtotal $5,536.50 PowerOps Digital Wallboard Server Hardware 914102/BB IWS Workstation Prebuilt Building Block 1 $1,668.00 $1,668.00 $1,668.00 *Customer to provide monitor of their choice Subtotal $1,668.00 Peripheral Hardware 915109/P Alarm Panel (Includes Power Supply) 1 $990.00 $990.00 $990.00 600150 Punch Blocks 2 $150.00 $150.00 $300.00 244P000098-001 Cable assembly, connector champ ra male to male, 25 pairs, 25' 2 $150.00 $150.00 $300.00 960103 Network Cabling 20 $250.00 $250.00 $5,000.00 Subtotal $6,590.00 Network Equipment 912833 Router for VIPER 2 $2,080.00 $2,080.00 $4,160.00 *Network provisioning included on the next page 914148 Firewall Appliance 1 $1,450.00 $1,450.00 $1,450.00 Subtotal $5,610.00 Critical Spares 911831 CIM G3 1 $2,690.00 $1,694.70 $1,694.70 911834 AIM G3 1 $1,400.00 $882.00 $882.00 Subtotal $2,576.70 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 6 of 23 August 6, 2021 Staging 950852 Front Room Equipment Staging - Per Position 6 $250.00 $250.00 $1,500.00 950853 Back Room Equipment Staging - Per Cabinet 1 $1,750.00 $1,750.00 $1,750.00 classroom style with projected Ul screen Subtotal $3,250.00 Project Survey Power 911 Administrator Training — (1) day 1 $1,500.00 $1,500.00 $1,500.00 950100 Project Survey (per Site) 1 $1,500.00 $1,500.00 $1,500.00 960575 Living Expense per Day per Person 3 $200.00 $200.00 $600.00 960580 Travel Fee per Person 1 $1,250.00 $1,250.00 $1,250.00 or classroom style with projected mapping screen Subtotal $3,350.00 Customer Configuration Training MapFlex 9-1-1 Administrator Training —(1)day 1 $1,500.00 $1,500.00 P10087 CCS Training 1 $1,500.00 $1,500.00 $1,500.00 960575 Living Expense per Day per Person 3 $200.00 $200.00 $600.00 960580 Travel Fee per Person 1 $1,250.00 $1,250.00 $1,250.00 $1,250.00 Subtotal $3,350.00 Engineering Services for Router Provisioning 950516 Network Provisioning Services per day 2 $1,500.00 $1,500.00 $3,000.00 Subtotal $3,000.00 Installation 950104 Professional Services (per Day) 8 $1,500.00 $1,500.00 $12,000.00 960575 Living Expense per Day per Person 10 $200.00 $200.00 $2,000.00 960580 Travel Fee per Person 1 $1,250.00 $1,250.00 $1,250.00 P10121 Remote MapFlex Configuration 1 $1,500.00 $1,500.00 $1,500.00 Subtotal $16,750.00 Post -Cutover Technician Services 950500 Post -Cutover Services 1 $1,500.00 $1,500.00 $1,500.00 960575 Living Expense per Day per Person 1 $200.00 $200.00 $200.00 Subtotal $1,700.00 Call Taker and Admin Training 960801 Power 911 User Training — (1) day 1 $1,500.00 $1,500.00 $1,500.00 4 hours per session, up to 8 students; 1 workstation for every 2 students or classroom style with projected Ul screen 960780 Power 911 Administrator Training — (1) day 1 $1,500.00 $1,500.00 $1,500.00 6 -hour class, up to 4 students P10089 MapFlex 9-1-1 User Training — (1) day 1 $1,500.00 $1,500.00 $1,500.00 Up to 2 hours duration, 8 students max;1 workstation for every 2 students or classroom style with projected mapping screen P10090 MapFlex 9-1-1 Administrator Training —(1)day 1 $1,500.00 $1,500.00 $1,500.00 6 -hour class, up to 4 students 960575 Living Expense per Day per Person 6 $200.00 $200.00 $1,200.00 960580 Travel Fee per Person 1 $1,250.00 $1,250.00 $1,250.00 Subtotal $8,450.00 Training Cutover Support 950500 Post -Cutover Services 1 $1,500.00 $1,500.00 $1,500.00 960575 Living Expense per Day per Person 1 $200.00 $200.00 $200.00 Subtotal $1,700.00 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 - Jefferson City, MO Page 7 of 23 August 6, 2021 Onsite Maintenance Training 960840 Self Maintenance Training (on Site) 1 $10,000.00 $10,000.00 $10,000.00 960575 Living Expense per Day per Person 7 $200.00 $200.00 $1,400.00 960580 Travel Fee per Person 1 $1,250.00 $1,250.00 $1,250.00 Subtotal $12,650.00 Project Management Services 950510 Project Management Services 1 $0.00 $17,976.76 $17,976.76 Subtotal $17,976.76 Freight Charges - Estimate FREIGHT Shipping and Handling 1 $0.00 $3,572.00 $3,572.00 Subtotal $3,572.00 Annual Recurring Services Power Metrics (ECaTS Reporting) Recurring Services P10207 Power Metrics Advanced - Service Contract - Year 1 1 $2,610.00 $2,610.00 $2,610.00 P10219 Power Metrics Suite - Access Contract - Year 1 1 $960.00 $960.00 $960.00 P10207 Power Metrics Advanced - Service Contract - Year 2 1 $2,610.00 $2,610.00 $2,610.00 P10219 Power Metrics Suite - Access Contract - Year 2 1 $960.00 $960.00 $960.00 P10207 Power Metrics Advanced - Service Contract - Year 3 1 $2,610.00 $2,610.00 $2,610.00 P10219 Power Metrics Suite - Access Contract - Year 3 1 $960.00 $960.00 $960.00 P10207 Power Metrics Advanced - Service Contract - Year 4 1 $2,610.00 $2,610.00 $2,610.00 P10219 Power Metrics Suite - Access Contract - Year 4 1 $960.00 $960.00 $960.00 P10207 Power Metrics Advanced - Service Contract - Year 5 1 $2,610.00 $2,610.00 $2,610.00 P10219 Power Metrics Suite - Access Contract - Year 5 1 $960.00 $960.00 $960.00 Subtotal $17,850.00 Annual Maintenance & Support Services Software Protection and Remote Tech Support - 24x7x365 Help Desk and Minor Software Updates 950999/131101/1 Software Protection/Remote Technical Support/position - Year 1 6 $630.00 $630.00 $3,780.00 950999/PR01/1 Software Protection/Remote Technical Support/position - Year 2 6 $642.60 $642.60 $3,855.60 950999/PR01/1 Software Protection/Remote Technical Support/position - Year 3 6 $655.45 $655.45 $3,932.70 950999/PR01/1 Software Protection/Remote Technical Support/position - Year 4 6 $668.56 $668.56 $4,011.36 950999/PR01/1 Software Protection/Remote Technical Support/position - Year 5 6 $681.93 $681.93 $4,091.58 Subtotal $19,671.24 Software Subscription - All major software releases and $0 software for next hardware upgrade 950999/SUB1/1 Software Subscription Service - /Position - Year 1 6 $1,575.00 $1,575.00 $9,450.00 950999/SUB1/1 Software Subscription Service - /Position - Year 2 6 $1,575.00 $1,575.00 $9,450.00 950999/SU61/1 Software Subscription Service - /Position - Year 3 6 $1,575.00 $1,575.00 $9,450.00 950999/SUB1/1 Software Subscription Service - /Position - Year 4 6 $1,575.00 $1,575.00 $9,450.00 950999/SUB1/1 Software Subscription Service - /Position - Year 5 6 $1,575.00 $1,575.00 $9,450.00 Subtotal $47,250.00 Hardware Protection 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 1 1 Included Included $0.00 950999/HPMN1/1 Hardware Protect Multi -Node System/Position - Year 1 6 Included Included $0.00 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 2 1 $2,100.00 $2,100.00 $2,100.00 950999/HPMN1/1 Hardware Protect Multi -Node System/Position - Year 2 6 $367.50 $367.50 $2,205.00 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 3 1 $2,142.00 $2,142.00 $2,142.00 950999/HPMN1/1 Hardware Protect Multi -Node System/Position - Year 3 6 $374.85 $374.85 $2,249.10 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 4 1 $2,184.84 $2,184.84 $2,184.84 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 - Jefferson City, MO Page 8 of 23 August 6, 2021 950999/HPMN1/1 Hardware Protect Multi -Node System/Position - Year 4 6 $382.35 $382.35 $2,294.10 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 5 1 $2,228.54 $2,228.54 $2,228.54 950999/HPMN1/1 Hardware Protect Multi -Node System/Position - Year 5 6 $389.99 $389.99 $2,339.94 Subtotal $17,743.52 MapFlex Licenses MF-DMS-REN10 MapFlex Client License Renewal (6-10 pos) - Year 1 6 Included Included $0 MF-SRV-SUP10 MapFlex Server License Renewal (6-10 pos) - Year 2 1 Included Included $0 MF-DMS-REN10 MapFlex Client License Renewal (6-10 pos) - Year 2 6 $150.00 $150.00 $900.00 MF-SRV-SUP10 MapFlex Server License Renewal (6-10 pos) - Year 2 1 $699.00 $699.00 $699.00 MF-DMS-REN10 MapFlex Client License Renewal (6-10 pos) - Year 3 6 $150.00 $150.00 $900.00 MF-SRV-SUP10 MapFlex Server License Renewal (6-10 pos) - Year 3 1 $699.00 $699.00 $699.00 MF-DMS-REN10 MapFlex Client License Renewal (6-10 pos) - Year 4 6 $150.00 $150.00 $900.00 MF-SRV-SUP10 MapFlex Server License Renewal (6-10 pos) - Year 4 1 $699.00 $699.00 $699.00 MF-DMS-REN10 MapFlex Client License Renewal (6-10 pos) - Year 5 6 $150.00 $150.00 $900.00 MF-SRV-SUP10 MapFlex Server License Renewal (6-10 pos) - Year 5 1 $699.00 $699.00 $699.00 Subtotal $6,396.00 Sentry Monitoring Service - Intrado NOC 915138/1 Sentry Monitoring per Node per Year - Year 1 22 $130.00 $130.00 $2,860.00 915138/1 Sentry Monitoring per Node per Year - Year 2 22 $130.00 $130.00 $2,860.00 915138/1 Sentry Monitoring per Node per Year - Year 3 22 $130.00 $130.00 $2,860.00 915138/1 Sentry Monitoring per Node per Year - Year 4 22 $130.00 $130.00 $2,860.00 915138/1 Sentry Monitoring per Node per Year - Year 5 22 $130.00 $130.00 $2,860.00 $5,040.00 Subtotal $14,300.00 Antivirus Recurring Fees - All Intrado workstations and servers 914143 Symantec End Point Protection Manager (EPM) - 1 year - Year 1 16 $63.00 $63.00 $1,008.00 914143 Symantec End Point Protection Manager (EPM) - 1 year - Year 2 16 $63.00 $63.00 $1,008.00 914143 Symantec End Point Protection Manager (EPM) - 1 year - Year 3 16 $63.00 $63.00 $1,008.00 914143 Symantec End Point Protection Manager (EPM) - 1 year - Year 4 16 $63.00 $63.00 $1,008.00 914143 Symantec End Point Protection Manager (EPM) - 1 year - Year 5 16 $63.00 $63.00 $1,008.00 Subtotal $5,040.00 PowerOps Maintenance Services - For internal use only; no charge to the customer E10643 PowerOps Maintenance - Year 1 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 2 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 3 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 4 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 5 1 $0.00 $0.00 $0.00 Subtotal $0.00 11;i�L�1�L`jl DISCOUNT MNTC Maintenance Discount 1 ($29,653.49) DISCOUNTSVC Service Discount 1 ($20,932.36) DISCOUNT SYST System Discount 1 ($56,116.15) DISCOUNT REC SVC Recurring Services Discount 1 ($4,794.48) Subtotal ($111,496.48) Total - PD Primary $303,608.04 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 - Jefferson City, MO Page 9 of 23 August 6, 2021 Optional Products & Services - Jefferson City Primary Model# Description Qty List Price Selling Price Total VIPER Certification Training P10179 Call Handling Installation and Configuration Certification 2 $6,500.00 $6,500.00 $13,000.00 Subtotal $13,000.00 Position Hardware 914600/3 IWS External Programmable Keypad - 24 Buttons 6 $135.00 $135.00 $810.00 913152 Power 911 Add -On Recorder for Radio (ITRR) 6 $630.00 $396.90 $2,381.40 Backup VPN Laptops 914114/BAK Portable 9-1-1 Position (Back-up) with Power911 License 2 $12,000.00 $7,560.00 $15,120.00 MF-DMS-CBU MapFlex Client License - Backup Position 2 $399.00 $399.00 $798.00 914158 Laptop VPN Support License 2 $995.00 $626.85 $1,253.70 914143 Symantec EnclPoint Protection Manager (EPM) - 1 year 10 $63.00 $63.00 $630.00 950852 Front Room Equipment Staging - Per Position 2 $250.00 $250.00 $500.00 Subtotal $18,301.70 Critical Spares 912802/2 VIPER Primary Application Server 1 $3,650.00 $3,650.00 $3,650.00 912803/2 VIPER Primary VolP Soft Switch 1 $2,650.00 $2,650.00 $2,650.00 911830 VIPER Gateway Chassis G3 1 $1,320.00 $831.60 $831.60 911810-1 A9C G3: Bundle 1 $5,680.00 $3,578.40 $3,578.40 914121/1 IWS Workstation - Software and Configuration 1 $273.00 $273.00 $273.00 911809 A9C G3, Call Handling Accessories 1 $530.00 $333.90 $333.90 912716/48 Cisco C2960X-48TS-L 48 port switch (with stacking module) 1 $4,950.00 $4,950.00 $4,950.00 912716/S Cisco Stacking module for C2960 -X 1 $950.00 $950.00 $950.00 Subtotal $17,216.90 Power Metrics (ECaTS Reporting) Recurring Services P10207 Power Metrics Advanced - Service Contract - Year 6 1 $2,610.00 $2,610.00 $2,610.00 P10219 Power Metrics Suite - Access Contract - Year 6 1 $960.00 $960.00 $960.00 P10207 Power Metrics Advanced - Service Contract - Year 7 1 $2,610.00 $2,610.00 $2,610.00 P10219 Power Metrics Suite - Access Contract - Year 7 1 $960.00 $960.00 $960.00 Subtotal $7,140.00 Software Protection and Remote Tech Support - 24x7x365 Help Desk and Minor Software Updates 950999/PR01/1 Software Protection/Remote Technical Support/position - Year 6 6 $695.57 $695.57 $4,173.42 950999/PR01/1 Software Protection/Remote Technical Support/position - Year 7 6 $709.48 $709.48 $4,256.88 Subtotal $8,430.30 Software Subscription - All major software releases and $0 software for next hardware upgrade 950999/SUB1/1 Software Subscription Service - /Position - Year 6 6 $1,575.00 $1,575.00 $9,450.00 950999/SUB1/1 Software Subscription Service - /Position - Year 7 6 $1,575.00 $1,575.00 $9,450.00 Subtotal $18,900.00 Hardware Protection 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 6 1 $2,273.11 $2,273.11 $2,273.11 950999/HPMN1/1 Hardware Protect Multi -Node System/Position - Year 6 6 $397.79 $397.79 $2,386.74 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 7 1 $2,318.57 $2,318.57 $2,318.57 950999/HPMN1/1 Hardware Protect Multi -Node System/Position - Year 7 6 $405.75 $405.75 $2,434.50 Subtotal $9,412.92 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 10 of 23 August 6, 2021 Optional Products & Services — Jefferson City Primary (continued) MapFlex Licenses MF-DMS-REN10 MapFlex Client License Renewal (6-10 pos) - Year 6 6 $150.00 $150.00 $900.00 MF-SRV-SUP10 MapFlex Server License Renewal (6-10 pos) - Year 6 1 $699.00 $699.00 $699.00 MF-DMS-REN10 MapFlex Client License Renewal (6-10 pos) - Year 7 6 $150.00 $150.00 $900.00 MF-SRV-SUP10 MapFlex Server License Renewal (6-10 pos) - Year 7 1 $699.00 $699.00 $699.00 Subtotal $3,198.00 Sentry Monitoring Service — Intrado NOC 915138/1 Sentry Monitoring per Node per Year - Year 6 22 $130.00 $130.00 $2,860.00 915138/1 Sentry Monitoring per Node per Year - Year 7 22 $130.00 $130.00 $2,860.00 Subtotal $5,720.00 Antivirus Recurring Fees — All Intrado workstations and servers 914143 Symantec EndPoint Protection Manager (EPM) - 1 year - Year 6 16 $63.00 $63.00 $1,008.00 914143 Symantec EndPoint Protection Manager (EPM) - 1 year - Year 7 16 $63.00 $63.00 $1,008.00 Subtotal $2,016.00 PowerOps Maintenance Services — For internal use only; no charge to the customer E10643 PowerOps Maintenance - Year 1 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 2 1 $0.00 $0.00 $0.00 Subtotal $0.00 See Summary page for Discount on optional Year 6 and 7 Maintenance and Recurring Services Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 11 of 23 August 6, 2021 ntradn� Pricing & Configuration — By Site Pricing Summary - Jefferson City Backup PSAP Item Cost Hardware & Software $106,137.58 Installation Services $34,608.63 Power Metrics Reporting $4,800.00 Maintenance $27,587.70 Discount ($46,503.52) Total: $126,630.39 Billing Summary — Jefferson City Backup PSAP Year Systems Professional Recurring Maintenance Discount Totals Services Services Services Year 1 $106,137.58 $34,608.63 $960.00 $3,655.00 ($39,043.81) $106,317.40 Year 2 $960.00 $5,907.04 ($1,844.48) $5,022.56 Year 3 $960.00 $5,957.16 ($1,857.94) $5,059.22 Year 4 $960.00 $6,008.20 ($1,871.65) $5,096.55 Year 5 $960.00 $6,060.30 ($1,885.64) $5,134.66 Totals $106,137.58 $34,608.63 $4,800.00 $27,587.70 ($46,503.52) $126,630.39 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 12 of 23 August 6, 2021 Configuration Details - Jefferson City PD Backup Site Configuration Total Positions 4 $273.00 4 $1,092.00 911810-1 A9C G3: Bundle Model# Description Qty $3,578.40 List Price Selling Price Total VIPER $333.90 $1,335.60 911801 A9C G3, Desk Mounting Kit 4 $195.00 912817/BB 7 Foot Cabinet Prebuilt Building Block 1 $18,110.00 $18,110.00 $18,110.00 911830 VIPER Gateway Chassis G3 1 $1,320.00 $831.60 $831.60 911831 CIM G3 3 $2,690.00 $1,694.70 $5,084.10 911834 AIM G3 2 $1,400.00 $882.00 $1,764.00 912811 Application Server License 5 $995.00 $626.85 $3,134.25 912812 PBX Access License 4 $645.00 $406.35 $1,625.40 912925 SIP I/F to 3rd Party PBX License - Per Position 4 $495.00 $311.85 $1,247.40 P10008 License to Connect Non-Intrado Recording Device 1 $1,995.00 $1,256.85 $1,256.85 E10642 PowerOps Client Access License 1 $7,500.00 $4,725.00 $4,725.00 P10035 PowerOps Software Media 1 $100.00 $63.00 $63.00 C10036 Power Cord Cable with A/C twist lock connector 3 $150.00 $150.00 $450.00 912716/24 Cisco C2960X-24TS-L 24 port switch (without stacking module) 2 $2,200.00 $2,200.00 $4,400.00 912716/S Cisco Stacking module for C2960 -X 2 $950.00 $950.00 $1,900.00 1 $690.00 $690.00 $690.00 Subtotal $44,591.60 Power Station Workstations 914121/1 IWS Workstation - Software and Configuration 4 $273.00 $273.00 $1,092.00 911810-1 A9C G3: Bundle 4 $5,680.00 $3,578.40 $14,313.60 911809 A9C G3, Call Handling Accessories 4 $530.00 $333.90 $1,335.60 911801 A9C G3, Desk Mounting Kit 4 $195.00 $122.85 $491.40 P10096 21.5" LED Backlit Monitor 4 $271.00 $271.00 $1,084.00 911785 Position Image - Power Station Gen3 1 $100.00 $63.00 $63.00 *Second Screen Kit not included. Customer will use split screen layout on single monitor. Subtotal $18,379.60 Power 911 Software Licenses 913100/BAK Power 911 Client and Server Backup License 4 $2,994.00 $1,886.22 $7,544.88 Subtotal $7,544.88 Power Metrics (ECaTS Reporting) - Setup Fees P10193/1 Power Metrics Advanced - Data Collector: single RDDM 1 $4,000.00 $4,000.00 $4,000.00 Subtotal $4,000.00 MapFlex Software MF-DMS-CBU MapFlex Client License - Backup Position 4 $399.00 $399.00 $1,596.00 Subtotal $1,596.00 Sentry Alarming Licenses P10232 ELM Class 1 1 $690.00 $690.00 $690.00 P10233 ELM Class 2 15 $120.00 $120.00 $1,800.00 Subtotal $2,490.00 TXT29-1-1 Setup - Replace 1921 routers with 4300 series and re -provision TCC for VIPER/Power911 CPE P10063 ITS Equipment 1 $2,475.00 $2,475.00 $2,475.00 TCCOTF4 TCC Provisioning Change Fee per PSAP 1 $1,700.00 $1,700.00 $1,700.00 Subtotal $4,175.00 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 13 of 23 August 6, 2021 Object Server Hardware 914121/3 IWS Object Server - Underlying Software 1 $1,398.00 $1,398.00 $1,398.00 914963 IWS Server RACK - Type B 1 $3,250.00 $3,250.00 $3,250.00 Subtotal $4,648.00 Common Hardware 914102/BB IWS Workstation Prebuilt Building Block 1 $1,668.00 $1,668.00 $1,668.00 E10787 Shelf, rack mount, 19", 1u, adjust 19"-38", vented, 175lbs, black 1 $197.50 $197.50 $197.50 P10096 21.5" LED Backlit Monitor 1 $271.00 $271.00 $271.00 Subtotal $2,136.50 UPS Hardware 914414 UPS - RACKMOUNT, 1000VA 3 $1,695.00 $1,695.00 $5,085.00 Q914410 Tower UPS, 1000VA, 670W 4 $740.00 $740.00 $2,960.00 Subtotal $8,045.00 PowerOps Digital Wallboard Server Hardware 914102/BB IWS Workstation Prebuilt Building Block 1 $1,668.00 $1,668.00 $1,668.00 *Customer to provide monitor of their choice Subtotal $1,668.00 Peripheral Hardware 915109/P Alarm Panel (Includes Power Supply) 1 $990.00 $990.00 $990.00 600150 Punch Blocks 2 $150.00 $150.00 $300.00 244P000098-001 Cable assembly, connector champ ra male to male, 25 pairs, 25' 2 $150.00 $150.00 $300.00 960103 Network Cabling 14 $250.00 $250.00 $3,500.00 Subtotal $5,090.00 Network Equipment 912833 Router for VIPER 2 $2,080.00 $2,080.00 $4,160.00 *Network provisioning included on the next page *Firewall not needed at Backup Subtotal $4,160.00 Staging 950852 Front Room Equipment Staging - Per Position 4 $250.00 $250.00 $1,000.00 950853 Back Room Equipment Staging - Per Cabinet 1 $1,750.00 $1,750.00 $1,750.00 Subtotal $2,750.00 Project Survey 950100 Project Survey (per Site) 1 $1,500.00 $1,500.00 $1,500.00 960575 Living Expense per Day per Person 1 $200.00 $200.00 $200.00 *No Travel Fee. Surveys for both sites will be done in the some trip Subtotal $1,700.00 Installation 950104 Professional Services (per Day) 7 $1,500.00 $1,500.00 $10,500.00 960575 Living Expense per Day per Person 9 $200.00 $200.00 $1,800.00 960580 Travel Fee per Person 1 $1,250.00 $1,250.00 $1,250.00 Subtotal $13,550.00 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 14 of 23 August 6, 2021 Engineering Services for Router Provisioning 950516 Network Provisioning Services per day 2 $1,500.00 $1,500.00 $3,000.00 Subtotal $3,000.00 Project Management Services 950510 Project Management Services 1 $0.00 $11,110.43 $11,110.43 Subtotal $11,110.43 Annual Recurring Services Power Metrics (ECaTS Reporting) Recurring Services P10219 Power Metrics Suite - Access contract per PSAP - Year 1 1 $960.00 $960.00 $960.00 P10219 Power Metrics Suite - Access contract per PSAP - Year 2 1 $960.00 $960.00 $960.00 P10219 Power Metrics Suite - Access contract per PSAP - Year 3 1 $960.00 $960.00 $960.00 P10219 Power Metrics Suite - Access contract per PSAP - Year 4 1 $960.00 $960.00 $960.00 P10219 Power Metrics Suite -Access contract per PSAP - Year 5 1 $960.00 $960.00 $960.00 *Service Contract Fee not charged for Backup PSAPs. $36.75 $36.75 $147.00 950999/HPMN1-BRD/1 Subtotal $4,800.00 Annual Maintenance & Support Services $2,142.00 $2,142.00 950999/HPMN1-BU/1 Software Protection and Remote Tech Support - 24x7x365 Help Desk and Minor Software Updates 4 $37.49 950999/PR01-BU/1 Software Protection/Remote Tech Support/backup position - Year 1 4 $63.00 $63.00 $252.00 950999/PR01-BU/1 Software Protection/Remote Tech Support/backup position - Year 2 4 $64.26 $64.26 $257.04 950999/PR01-BU/1 Software Protection/Remote Tech Support/backup position - Year 3 4 $65.55 $65.55 $262.20 950999/PR01-BU/1 Software Protection/Remote Tech Support/backup position - Year 4 4 $66.86 $66.86 $267.44 950999/PRo1-BU/1 Software Protection/Remote Tech Support/backup position - Year 5 4 $68.19 $68.19 $272.76 950999/HPMN1-BU/1 Subtotal $1,311.44 Software Subscription - All major software releases and $0 software for next hardware upgrade $39.00 $156.00 950999/SUB1-BU/1 Software Sub Service - /Position - Back Up Position - Year 1 4 $157.50 $157.50 $630.00 950999/SUB1-BU/1 Software Sub Service - /Position - Back Up Position - Year 2 4 $157.50 $157.50 $630.00 950999/SUB1-BU/1 Software Sub Service - /Position - Back Up Position - Year 3 4 $157.50 $157.50 $630.00 950999/SUB1-BU/1 Software Sub Service - /Position - Back Up Position - Year 4 4 $157.50 $157.50 $630.00 950999/SUB1-BU/1 Software Sub Service - /Position - Back Up Position - Year 5 4 $157.50 $157.50 $630.00 Subtotal $3,150.00 Hardware Protection 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 1 1 Included Included $0.00 950999/HPMN1-BU/1 Hardware Protect Multi -Node System/Position - Year 1 4 Included Included $0.00 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 2 1 $2,100.00 $2,100.00 $2,100.00 950999/HPMN1-BU/1 Hardware Protect Multi -Node System/Position - Year 2 4 $36.75 $36.75 $147.00 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 3 1 $2,142.00 $2,142.00 $2,142.00 950999/HPMN1-BU/1 Hardware Protect Multi -Node System/Position - Year 3 4 $37.49 $37.49 $149.96 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 4 1 $2,184.84 $2,184.84 $2,184.84 950999/HPMN1-BU/1 Hardware Protect Multi -Node System/Position -Year 4 4 $38.23 $38.23 $152.92 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 5 1 $2,228.54 $2,228.54 $2,228.54 950999/HPMN1-BU/1 Hardware Protect Multi -Node System/Position - Year 5 4 $39.00 $39.00 $156.00 Subtotal $9,261.26 MapFlex Licenses - $0 for Backup Sites Subtotal Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 - Jefferson City, MO Page 15 of 23 $0.00 August 6, 2021 Sentry Monitoring Service - Intrado NOC 915138/1 Sentry Monitoring per Node per Year - Year 1 16 $130.00 11 $130.00 $63.00 $2,080.00 914143 Symantec (EPM) - 1 year - Year 3 915138/1 Sentry Monitoring per Node per Year - Year 2 16 $130.00 $63.00 $130.00 $693.00 $2,080.00 11 915138/1 Sentry Monitoring per Node per Year - Year 3 16 $130.00 Subtotal $130.00 PowerOps Maintenance Services - For internal use only; no charge to the customer $2,080.00 915138/1 Sentry Monitoring per Node per Year - Year 4 16 $130.00 1 $130.00 $0.00 $2,080.00 E10648 PowerOps Renewal Year 3rd Party - Year 3 915138/1 Sentry Monitoring per Node per Year - Year 5 16 $130.00 $0.00 $130.00 $0.00 $2,080.00 1 $0.00 $0.00 $0.00 Subtotal Subtotal DISCOUNT $10,400.00 Antivirus Licenses - All Intrado workstations and servers 914143 Symantec (EPM) - 1 year - Year 1 11 $63.00 $63.00 $693.00 914143 Symantec (EPM) - 1 year - Year 2 11 $63.00 $63.00 $693.00 914143 Symantec (EPM) - 1 year - Year 3 11 $63.00 $63.00 $693.00 914143 Symantec (EPM) - 1 year - Year 4 11 $63.00 $63.00 $693.00 914143 Symantec (EPM) - 1 year - Year 5 11 $63.00 $63.00 $693.00 Subtotal $3,465.00 PowerOps Maintenance Services - For internal use only; no charge to the customer E10643 PowerOps Maintenance - Year 1 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 2 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 3 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 4 1 $0.00 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 5 1 $0.00 $0.00 $0.00 Subtotal $0.00 DISCOUNT DISCOUNT MNTC Maintenance Discount 1 ($7,410.02) DISCOUNT SVC Service Discount 1 ($9,295.83) DISCOUNT SYST System Discount 1 ($28,508.40) DISCOUNT REC SVC Recurring Services Discount 1 ($1,289.27) Subtotal ($46,503.52) Total - Backup PSAP: $126,630.39 Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 16 of 23 August 6, 2021 Optional Products & Services -Jefferson City Backup Power Metrics (ECaTS Reporting) Recurring Services P10219 Power Metrics Suite - Access contract per PSAP - Year 6 1 $960.00 $960.00 $960.00 P10219 Power Metrics Suite - Access contract per PSAP - Year 7 1 $960.00 $960.00 $960.00 *Service Contract Fee not charged for Backup PSAPs. Subtotal $1,920.00 Software Protection and Remote Tech Support - 24x7x365 Help Desk and Minor Software Updates 950999/PR01-BU/1 Software Protection/Remote Tech Support/backup position - Year 6 4 $69.56 $69.56 $278.24 950999/PR01-BU/1 Software Protection/Remote Tech Support/backup position - Year 7 4 $70.95 $70.95 $283.80 Subtotal $562.04 Software Subscription - All major software releases and $0 software for next hardware upgrade 950999/SUB1-BU/1 Software Sub Service - /Position - Back Up Position - Year 6 4 $157.50 $157.50 $630.00 950999/SUB1-BU/1 Software Sub Service - /Position - Back Up Position - Year 7 4 $157.50 $157.50 $630.00 Subtotal $1,260.00 Hardware Protection 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 1 1 $2,273.11 $2,273.11 $2,273.11 950999/HPMN1-BU/1 Hardware Protect Multi -Node System/Position - Year 1 4 $39.78 $39.78 $159.12 950999/HPMN1-BRD/1 Hardware Protect Multi -Node System/Back Room - Year 2 1 $2,318.57 $2,318.57 $2,318.57 950999/HPMN1-BU/1 Hardware Protect Multi -Node System/Position - Year 2 4 $40.57 $40.57 $162.28 Subtotal $4,913.08 MapFlex Licenses - $0 for Backup Sites Subtotal $0.00 Sentry Monitoring Service - Intrado NOC 915138/1 Sentry Monitoring per Node per Year - Year 6 16 $130.00 $130.00 $2,080.00 915138/1 Sentry Monitoring per Node per Year - Year 7 16 $130.00 $130.00 $2,080.00 Subtotal $4,160.00 Antivirus Licenses - All Intrado workstations and servers 914143 Symantec (EPM) - 1 year - Year 6 11 $63.00 $63.00 $693.00 914143 Symantec (EPM) - 1 year - Year 7 11 $63.00 $63.00 $693.00 Subtotal $1,386.00 PowerOps Maintenance Services - For internal use only; no charge to the customer E10643 PowerOps Maintenance - Year 6 1 $0.00 $0.00 E10648 PowerOps Renewal Year 3rd Party - Year 7 1 $0.00 $0.00 Subtotal See Summary page for Discount on optional Year 6 and 7 Maintenance and Recurring Services Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 17 of 23 $0.00 $0.00 $0.00 August 6, 2021 ntrad6 l Notes 1 This quote provides pricing for a multi -node VIPER system for Jefferson City, MO PD Primary and Backup PSAPs with the configuration shown herein. 2 All inter -site connectivity is the responsibility of the Customer. WAN equipment, software, and connectivity to be procured, installed, and configured by the Customer Unless otherwise specified in this quotation, routers are not included. Two (2) connections are required between each site and the WAN. WAN Requirements • Layer 3 routing must be provided between all locations • Certified CAT5e/CAT6 between all network switches • Guaranteed Bandwidth for all Intrado applications • Low Latency (< 40ms) • Low Jitter (< 5ms) • Support for DHCP Relay/Forwarding (per RFC 1542) from all VIPER subnets to their associated primary Application Server • Support for QoS (Quality of Service) as needed • Security against intrusion and virus attack • Reliable links (fault tolerant) — no single point of failure may cause a Layer 3 disruption for more than four (4) seconds, multicast may not be disrupted for more than ten (10) seconds. • DNS Caching and forwarding from satellite sites to all VIPER Application Servers • Support for Multicast traffic between all subnets of a discrete VIPER system (however Multicast traffic between satellite subnets is not required). • Multicast traffic must not pass between separate discrete VIPER systems • A Dial -Up Line for Remote Monitoring and Maintenance must be provisioned. 3 Third -Party Recorder Interface Kit provides the following: 1) Physical IP packet -capture solution. This is the mechanism by which the VIPER SIP and RTP packets are securely shared with the 3rd party recorder. 2) VIPER 3rd party recording license. This is the VIPER -side license that enables a 3rd party recorder to have a one-way IP connection to VIPER. One is needed per VIPER node. 3) Packet description document. This document details all of the VIPER SIP/RTP messages that are relevant for a 3rd party recorder. Please note that in all cases. Intrado will not be responsible for the support or provisionine of the 3rd party recorder. 4 MapFlex - MapFlex is a 9-1-1 call mapping application which locates incoming calls on a map display using customer GIS data and call location data received from the call handling system. Customers are required to provide their GIS data for provisioning within MapFlex and are required to maintain their GIS data unless Intrado has been contracted to manage the data on the customer's behalf. Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 18 of 23 August 6, 2021 GIS Services Included with MapFlex Deployment • MapFlex GIS Data Preparation services (creation or re-creation of the customer's GIS data package prior to Final Acceptance) • Remote MapFlex Configuration services Post -Deployment GIS Services Included Under an Active Maintenance Services Agreement • Creation or re-creation of a GIS data package potentially required in support of software "break fix' • Other GIS data professional services potentially required in support of a bug fix related to software Post -Deployment GIS Services Not Included Under an Active Maintenance Services Agreement • MapFlex GIS Data Preparation services (following the initial system setup and installation) • MapFlex Data Update Service (one-time or recurring) Re-creation of the GIS data package or other GIS data professional services performed in support of a MapFlex version upgrade 5 Power Metrics (ECaTS MIS Reporting) —_Power Metrics is a 911 reporting platform that provides web -based access to an incredible volume of reports and metrics to monitor and address PSAP operations. Intrado retains title to all premise -based equipment and software provided to customer in connection with the Power Metrics service (including RDDMs), which will be removed and returned to Intrado at the conclusion of the service. Billing and the term commencement for the services will begin when the Services are first made available for Customer's use and will continue for the designated number of months as stated in this Quote. Power Metrics services will be provided in accordance with the applicable Service Guide at https://www.intrado.com/legal-privacy/terms/call-handling. 6 Power Ops - Power Ops is a highly configurable digital wallboard that provides visibility to call and operator status. Unless otherwise specified in this quotation, Customer is responsible for the large screen monitor on which Power Ops is to be displayed. Regardless of whether Intrado or the customer provides the large -screen monitor, the Customer is responsible for installation of the monitor and connectivity (including cabling) from the Power Ops workstation. Power Ops is mandatory if the VIPER ACD option is selected 7 Sentry—The Sentry Monitoring System has been configured to monitor all Intrado provided hardware which has an IP address. This includes, but is not limited to, Servers, workstations, A9C, network switches, routers, etc. Sentry Monitoring - Sentry base fees do not include Intrado monitoring of the site's performance via the Sentry system. Intrado NOC monitoring is priced separately. The Intrado NOC monitors all IWS products as well as most third -party equipment. The service forwards alarms and alerts to a centralized Intrado. Network Operations Center for monitoring. This service requires the purchase of Sentry hardware from Intrado. Intrado's Technical Support Center receives remote customer alarms and alerts 24x7x365, notifying Intrado. of any irregular behavior including faults and performance threshold crossings requiring attention. Minimum action includes contacting of either the customer directly or the assigned on-site service personnel to provide the appropriate technical response. Automatic remote troubleshooting of the alarm is performed only if Remote Support services are purchased. Dispatching of Intrado technician support after an alarm is received and troubleshooting has been performed is available only if On -Site Support Services are purchased. Intrado Life & Safety Solutions Corporation Responsibilities: • Remote Monitoring of customer based PSAP equipment. • Contacting of either the PSAP directly or their assigned on-site service personnel upon receipt of the alarm. • Clearing of the alarm upon notification of the customer. Customer Responsibilities: • Establish business rules regarding alarm notifications and escalation conditions within the Sentry system. Designation of customer contact points or its assigned on-site service personnel. 7a Devices being monitored by Sentry - The following is a list of system hardware components for which a Sentry license is included, and are being monitored by Intrado NOC monitoring: Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 19 of 23 August 6, 2021 Svstem Component PD Backup Positions 6 4 Obj Servers 1 VIPER servers 4 4 VIPER switches 2 2 VIPER gateways 1 1 Routers 2 2 Firewall 1 Power911 Database Server 1 Ma Flex Server 2 Power Metrics RDDM 1 1 Sentry Server 1 ITS Routers for TXT 1 1 22 16 8 ITS Connection - The Intrado Transport Service (ITS) solution establishes a secure connection between the customer facility and the Intrado Data Center over a VPN using customer -provided Public IP internet connection to deliver TXT calls. More information about ITS can be found in the TXT Service Guide. 9 Professional Services: This quote represents an estimate of labor costs to perform the work described in this quote. If the amount of labor needed to correct the issue can't be accomplished time allotted in this quote, Intrado will contact the customer representative before performing additional labor. If the actual labor to perform the work is significantly less than the amount quoted, the final charge may be adjusted. 10 Project Survey—The Project Survey is intended to identify any additional miscellaneous equipment or services required to ensure smooth installation and operation of the quoted system. Additional costs may be incurred upon completion of the Project Survey. 11 Comprehensive Project Management - This is a service offered to partners that do not have a Project Manager assigned to the project, where Intrado's Comprehensive Project Management (CPM) provides a Project Manager that coordinates all project activity. The CPM provides complete, end-to-end project management support and services that could include on-site support, project documentation, formal reporting, as well as coordination of deliveries both internally as well as with the partner and the end customer. The CPM level of service includes all services in the basic level plus the following: • Site survey is reviewed (or initiated and then reviewed) to verify that site and system environment are ready for installation • Scope of Work is completed (includes a Project Schedule of key dates) • Review system design • Site and/or network diagram are completed as required • 3rd Party contractors included in the sales order are contacted and managed • Project kick-off meeting is scheduled with the end customer and held via conference call or optionally on site • Comprehensive risk assessment and mitigation planning • Overall project coordination • Weekly project status meetings are scheduled, led and documented • Customer configuration for staging is collected and communicated • Equipment staging (if ordered) and shipping is managed" • Coordinate on-site delivery • Equipment receipt and inventory is validated • Intrado resources are scheduled and managed with proiect implementation and cut -over requirements Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 20 of 23 August 6, 2021 • Maintain all project related communications and documentation • Complete Site Book for delivery to end customer at time of handover to service • Variable: Project Manager Presence on-site (with additional per day and travel cost components). This is typically required for project kickoff (if on-site), final site evaluation, and cut -over project management services 12 Software Protection and Remote Technical Support is a coverage requirement with the purchase and ownership of Intrado CPE system equipment. Software Protection and Remote Technical Support cannot be deleted from quotes or system orders. Once a Software Protection and Remote Technical Support service contract is established for the site during system initial purchase, all items subsequently added to the site will not require an additional contract, but the acquisition of additional positions will increase the price of the services. a. For sites with one year coverage contracts, the increased price will be reflected in the quote at the next contract renewal point. b. For sites with multi-year agreements, the customer will be required to retract the remaining years of the original purchase order and issue a new purchase order for the remaining period covering the original system and new positions. If a contract for Software Protection and Remote Technical Support expires without renewal, causing a lapse in coverage, the customer's access to the Support Center will be discontinued and a notification of services termination will be issued. Reinstatement of the lapsed coverage will require the following from the customer: a) Payment in full for the lapsed period at the prevailing per -seat rate b) Purchase of a new maintenance agreement (one-year or five-year) c) System Recertification fees in the form of a Class A inspection at $1,500.00 per day plus related travel and expense charges. Software Protection This offering provides for the availability of software product updates. Installation and training (if needed) are not included. Intrado will publish periodic software release bulletins to customers which announce important product updates for Intrado software. Customers may then request the new update from Intrado based on applicability of the release to customer's system. Customer is responsible for installation of all these releases, unless the On -Site Maintenance Service is purchased. If On -Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will dispatch appropriate personnel to perform the upgrade on a mutually agreed upon date at Intrado's then current prices for such services. Remote Technical Support Support is provided by associates who specialize in the diagnosis and resolution of system performance issues. Remote Technical Support is available 24/7 through both a toll free hotline and a secure customer Internet portal. All service inquiries are tracked by a state-of-the-art CRM trouble ticket system that can be queried by customers through the online portal to obtain the most up-to-date status on their issues. 13 Software Subscription Service provides the customer with access to software upgrades including new features. This offering only provides for the availability of the software. Installation and training (if needed) are not included. Any required hardware or operating system changes are also not included. Intrado will provide periodic software release bulletins to customers which announce and explain new feature releases for Intrado software. Customers may then request the new release or version from Intrado based on applicability of the release to customer's system. The customer is responsible for installation of all these releases, unless the On -Site Maintenance Service is purchased. If On -Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will dispatch appropriate personnel to perform the upgrade on a mutually agreed upon date at Intrado's then current prices for such services. 14 Hardware Protection Service provides for the replacement of any non-operating Intrado provided hardware component, with the exception of monitors. This offering only provides for the replacement of the hardware item. Installation services and training (if needed) are not included. This service does not cover items where warranty has been voided due to abuse, Force Majeure or other actions. When the Intrado Technical Support Center concludes that an item is non -operational, a fully functioning new or refurbished unit will be shipped to the customer. This unit will then become the property of the customer and will restore the functionality of the non -working item, but it may not be the exact same model as the original. The shipment of the replacement item will Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 21 of 23 August 6, 2021 include a pre-printed shipping label used for the return of the nonworking item from the customer. 15 Optional Modules - All optional modules in this quote have been priced under the assumption that they will be purchased and installed concurrently with the base system. If these modules are to be installed at a later date, additional travel & living expenses will apply. Unless otherwise stated in this quotation, Installation, Training, Project Management, and Maintenance services have not been included for optional modules. Once the customer has finalized their configuration, a revised quotation will be provided with equipment and services costs revised as necessary. Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 22 of 23 August 6, 2021 _�. Intrad Terms VENDOR NAME Intrado Life & Safety Solutions Corporation Include quote number and customer EIN/Tax Identification Number on P.O. SUBMIT P.O. ordermanagement.safetyservices@west.com PRICING All prices are in USD Taxes, if applicable, are extra. Handling and Shipping charges are extra unless specified on the quote. DISCOUNT Maintenance and Recurring service discounts will be applied proportionately to each year of service purchased. If services are cancelled for future years, no refund or credit will be issued relating to such discount. SHIPPING TERMS FCA (Montreal), INCOTERMS 2010 PAYMENT 10/60/20/10: (10% upon PO or contract; 60% upon Shipping, with payment due November 1, 2021; 20% upon Installation; 10% upon Final Acceptance). Approved by B. Galligan, Intrado Finance. DELIVERY TBD VALIDITY Quote expires on February 4, 2022 However, part numbers beginning with Q, such as QXXXXX, constitute unique third -party components. These components, including model and price, (i) may be subject to change at any time; and (ii) are non -cancellable, non-refundable, and non -exchangeable at any time. COPYRIGHT The information contained in this document is proprietary to Intrado Life & Safety Solutions Corporation and is offered solely for the purpose of evaluation. Revision History Revision Level Proposal Writer Notes Date Revised 1 RSOOR Original June 28, 2021 2 VTAYLOR - Draft Add years 6 and 7 Maintenance and Recurring as optional with discount. August 6, 2021 Approved by R. Sergi VTAYLOR— Draft Updated payment terms. August 10, 2021 Approved by B. Galligan Copyright 2021 Intrado Life & Safety Solutions Corporation 67623 v2 -Jefferson City, MO Page 23 of 23 August 6, 2021 Exhibit B Web Terms for Services, Software, and Equipment as of January 12, 2021 These Website Terms for Services, Software, and Equipment apply to sales made by Intrado Life & Safety Solutions Corp. and Intrado Life & Safety, Inc. (if in the United States) or Intrado Life & Safety Canada, Inc. (if not in the United States) (as applicable, "Intrado") to the customer issuing a purchase order to Intrado ("Customer"), as of the date of such purchase order ("Effective Date"). These "Terms" consist of these terms and conditions, any orders or statements of work referencing these terms or issued by Customer to Intrado, and any quotes from Intrado to Customer on which a purchase order is based (each, an "Order") describing the Intrado services ("Services"), software object code and accompanying documentation ("Software"), and/or hardware or other equipment ("Equipment") that Intrado agrees to provide to Customer. "Affiliate" has the meaning in Rule 405 of the U.S. Securities Act of 1933, as amended. Notwithstanding the foregoing, in no event shall any company or entity owned or controlled by Apollo Global Management, LLC, other than Intrado Corporation and its subsidiaries, be deemed an Intrado "Affiliate" for purposes of these Terms. he terms of any separate agreement executed by the parties and applicable to a purchase will supersede these Terms. 1. Term Customer agrees that Intrado will not be responsible for any of These Terms begin on the Effective Date and do not have a Customer's costs incurred in coo eratin with the audit defined end date; rather, these Terms will apply to any Order for the duration of such Order. Termination of any Order will not affect these Terms or any other Order. 2. Confidentiality Exhibit A: Confidentiality and FOIA applies to disclosure and use of Confidential Information (as defined in Exhibit A) exchanged under these Terms and disclosures required by applicable freedom of information or public records laws. 3. Software 3.1., License Grant Subject to these Terms, Intrado grants to Customer a personal, nonexclusive, nontransferable, non-sublicensable license to use Software at the location ("Site") and on the number of servers, workstations, and users or other applicable metric set forth in the Order, solely for Customer's internal purposes, to copy Software onto a storage device, and to make one copy solely for backup and disaster recovery purposes. 3.2. Restrictions Customer will not itself, or through any Affiliate, agent, or other third party: (a) sell, lease, sublicense, or otherwise transfer Software; (b) decompile, disassemble, reverse engineer, or otherwise attempt to derive source code from Software; (c) modify or enhance Software, or write or develop any derivative software, or any other functionally compatible, substantially similar, or competitive products; (d) network Software or use Software to provide processing services to third parties, commercial timesharing, rental, or sharing arrangements, or otherwise use Software on a service bureau basis; (f) provide, disclose, divulge, or make available to, or permit use of Software by any third party without Intrado's prior written consent; or (g) use or copy Software except as permitted hereunder. 3.3. Audit On 45 days' written notice, Intrado may audit Customer's use of Software. Customer agrees to cooperate with Intrado's audit and provide reasonable assistance and access to information. Any such audit will not unreasonably interfere with Customer's normal business operations. Customer agrees to pay within 30 days of written notification any fees applicable to Customer's use of the programs in excess of Customer's license rights. If Customer does not pay, Intrado can end Customer's maintenance and support, licenses, and these Terms. Page 1 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer V g 4. Maintenance and Support Services To the extent that an Order provides for maintenance and support Services for Equipment and Software, such Services will be provided in accordance with Intrado's then -current Maintenance and Support Services terms located at https://www.west.com/lega]-privacy/terms/#cal]-handIhg. 5. Limited Warranty 5.1. Software and Equipment Limited Warranty Intrado warrants that the Intrado Software and Equipment will perform substantially in accordance with Intrado's specifications for 12 months from Final Acceptance (see Section 13 below). Intrado will, at its sole discretion and as Customer's sole remedy, repair or replace the problem Software and Equipment, provided that the problem can be reproduced on either Intrado's or Customer's systems. Replacement parts are warranted to be free from defects in material and workmanship for 90 days, or for the remainder of the limited warranty period of the Intrado Equipment they are replacing, whichever is longer. The limited warranty includes remote support services (help desk) during the warranty period. Freight costs to ship defective Equipment to Intrado are borne by Customer, with return at Intrado's expense. Intrado will pass through to Customer any third -party manufacturer warranties for products supplied by Intrado. Customer's access to and use of third -party Equipment and Software will be and remain subject to all terms, conditions and licenses imposed by the manufacturers and/or third -party licensors of such third party Equipment or Software. 5.2. Services Limited Warranty Intrado warrants that Services will be provided in a workmanlike manner, in accordance with industry standards and by individuals with suitable skills and abilities. 5.3. Disclaimer Intrado will not be obligated to repair or replace any Software or Equipment which (i) has been repaired by others; (ii) has been abused or improperly handled, stored, altered, or used with third party material or equipment; (iii) has been subject to power failures or surges, lightning, fire, flood, or accident; or (iv) has not been installed by Intrado or an Intrado authorized technician. EXCEPT AS STATED IN THIS SECTION, INTRADO DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR Intrado i PURPOSE, NONINFRINGEMENT, DATA ACCURACY, CONDITION OF DATA, OR LOSS OF DATA, NETWORK CONNECTIVITY, INTEROPERABILITY, OR THAT SOFTWARE, EQUIPMENT, SERVICES, OR RELATED SYSTEMS WILL BE UNINTERRUPTED OR ERROR -FREE. 6. Customer Materials Customer will provide information reasonably requested by Intrado to perform Services, including as applicable: telecommunication or cell site specifications; Customer or third party databases; network architectures and diagrams; performance statistics; interfaces and access to Customer systems, including third party systems; routing and network addresses and configurations ("Customer Materials"). Customer warrants that (a) Customer is solely responsible for the content and rights to Customer Materials; (b) Customer Materials will be accurate; and (c) Intrado's use of Customer Materials will not violate the rights of any third party. Customer will retain ownership of all Customer Materials. 7. Limitation of Liability 7.1. Limitation NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OR LOSS OF GOODWILL, DATA, OR PROFITS, OR COST OF COVER. THE TOTAL LIABILITY OF INTRADO FOR ANY REASON WILL BE LIMITED TO THE AMOUNT PAID BY CUSTOMER UNDER THE RELEVANT ORDER IN THE SIX MONTHS PRIOR TO THE CLAIM. THESE LIMITS ON LIABILITY APPLY WHETHER THE CLAIM ARISES OUT OF BREACH OF WARRANTY, CONTRACT, TORT, OR STRICT LIABILITY, AND EVEN IF THE DAMAGES ARE POSSIBLE OR FORESEEABLE. 7.2. Time Limit ANY SUIT MUST BE FILED WITHIN TWO YEARS AFTER THE CAUSE OF ACTION ACCRUES. 8. Indemnification 8.1. Intrado Indemnity Intrado will indemnify, defend, and hold harmless Customer, from third -party claims, actions, suits, proceedings, costs, expenses, damages, and liabilities, including reasonable attorney fees and expenses (collectively, "Claims") for physical injury or death or tangible property damage to the extent caused by Intrado's gross negligence or willful misconduct. 8.2. Customer Indemnity Except to the extent prohibited by applicable law, Customer will indemnify, defend, and hold harmless Intrado, its Affiliates, and their officers, directors, employees, and agents from Claims (a) relating to Customer Materials or a breach of the Section titled Customer Materials; (b) relating to any Customer product or service; or (c) for physical injury or death or tangible property damage to the extent caused by Customer's gross negligence or willful misconduct. 8.3. Procedures The indemnified party will (a) notify the other party of any Claim; (b) relinquish control of the defense and settlement; and (c) assist the indemnifying party as reasonably requested. The indemnifying party may settle any Claim without the indemnified party's consent if the settlement does not affect the h a,l-C 2 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer rights of the indemnified party. The indemnified party may participate in the defense at its expense. 9. Termination If either party fails to cure a material default within ten days for late payments, or 30 days for other default, after notice specifying the default, the non -defaulting party may terminate the applicable Order, and pursue any other available remedies at law or equity. The cure period will extend for 30 more days if Intrado uses good faith efforts to cure. Software licenses will remain in force until terminated, if at all, due to an uncured material default. On termination of a Software license, Customer will, to the extent applicable, (a) cease using Software, and (b) certify to Intrado within one month after termination that Customer has destroyed or has returned to Intrado the Software and all copies. This requirement applies to copies in all forms, partial and complete, in all types of media and computer memory, and whether or not modified or merged into other materials. 10. Intellectual Property Intrado retains full and exclusive ownership of and all rights in, to and under its trademarks, service marks, tradenames and logos, and any design, data, specification, know-how, software, device, technique, algorithm, method, discovery or invention, whether or not reduced to practice, relating to Services, Software, and Equipment, and any development, enhancement, improvement or derivative works thereto, except for Customer Materials (collectively, including all intellectual property rights, "Intrado IP"). Customer receives no other right, title, or interest in, to, or under Intrado IP. Intrado IP is Intrado's Confidential Information (as defined in Exhibit A hereto). Customer will cooperate to take such actions reasonably requested to vest ownership of Intrado IP in Intrado. Customer will not disclose or allow access to Intrado IP, including without limitation, software and systems, by anyone other than Customer's employees and subcontractors who have a need to access Intrado IP and who are bound by law or written agreement to comply with Customer's duties under these Terms. Neither party will reverse engineer, decompile, disassemble, or translate the other party's intellectual property or confidential information. Each party reserves all rights to its intellectual property and confidential information. 11. Delivery Equipment will be shipped FCA point of origin (Incoterms 2000) on completion of the manufacturing process, and Software will either be shipped using the above method, or made available for download from a site designated by Intrado. All shipping and handling charges will be prepaid by Intrado and charged to Customer. For RMA requests or other returns, Intrado's Defective Equipment Return Policy, Project, and Spares Equipment Return Policy will apply. 12. On -Site Services 12.1. Intrado Obligations If Intrado performs Services at Customer's premises, such as installation ("Installation"), site survey, project management, training, or cutover services (as applicable, "On -Site Services"), Intrado will: Intradoi If Installation is purchased, install and perform acceptance testing on Software and Equipment at the Site in accordance with Intrado's normal installation and testing practices. If training is purchased, perform training as specified in the Order. Designate a project manager with authority, competence, and responsibility to communicate information to Intrado and to act as liaison between Intrado and Customer. 12.2. Customer Obligations If On -Site Services are ordered, Customer will, at its expense: • Designate a general project coordinator, with authority, competence, and responsibility to communicate information to Intrado and to act as liaison between Customer and Intrado. • Ensure that staff: (i) are available during nonstandard work times as necessary (early, late, and weekends) (ii) monitor acceptance testing; and (iii) are on-site for technical training, if applicable. • Provide unobstructed access for Installation and testing of Software, Equipment and cabling, including obtaining any necessary consents from the landlord, building owner, or others. • Ensure that any Customer equipment meets Intrado's specifications. • Provide, within the Site, suitable and easily accessible secure storage of tools, test sets, lockers and employees' personal effects. • Ensure that the Site will meet all temperature, humidity controlled, air-conditioned, and other environmental requirements set forth in the applicable specifications, and will be dry and free from dust. • Provide all patching, painting, openings, conduits, floor reinforcements, or other furniture or mechanical modifications pertinent to Installation. • Provide ample electric current of proper voltage for any necessary purpose suitably terminated in a room where it is required, including properly grounded copper cold water pipe before meter ground as specified by Intrado. • Provide an exclusive VPN tunnel to allow for remote diagnostics and a modem for establishing the remote access by Intrado. • Dispose of all Equipment packing material. • Maintain, at all times, a procedure, external to Software and Equipment, for the reconstruction of lost or altered files, data, or programs deemed necessary by Customer. • Ensure that Intrado is promptly informed of any problems with Software or Equipment. • Ensure Customer's third party vendors collaborate with Intrado in a reasonable and timely manner. 12.3. Exclusions, Changes If On -Site Services are prevented, interrupted or delayed due to Customer's failure to meet its obligations stated above, or if Customer unexpectedly delays or changes the agreed -on schedule for On -Site Services, Customer will be responsible for applicable travel and lodging costs, charges at Intrado's standard hourly rates for the time during which such On -Site Services were prevented, interrupted or delayed, any other direct costs incurred by Intrado, and Intrado then -current Page 3 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer rescheduling fees (currently $300.00 per person, per day, of time scheduled to be On -Site). Intrado will not be deemed to be in default nor be held responsible for any delays or failures resulting from an event of Force Majeure or for any delays resulting from Customer or any of Customer's third -party vendors or from Customer's obligations stated above. Changes to the design or installation plan by Customer after the original Order will be considered a request for a change order. On receipt of a request for a change order, Intrado will, within ten business days, either accept or refuse the request for a change order. If Intrado accepts the request for a change order, Intrado will issue a new quote to cover any costs, if applicable, associated with the change order. 13. Acceptance If Intrado is not performing Installation, Software and Equipment will be deemed accepted when Intrado has completed its shipping obligations. If Intrado is performing Installation, then Customer will provide Intrado with a written notice of acceptance or rejection, based on a Severity Level 1 or 2 failure (as defined in the Maintenance and Support terms), within ten calendar days after Intrado's notice of System Cutover ("Notification Date"), which acceptance will not be unreasonably withheld or conditioned. If Customer does not accept Software and Equipment, it will notify Intrado in writing within ten calendar days of the Notification Date, and will specify the Severity Level 1 or 2 failure. Intrado will use commercially reasonable efforts to promptly diagnose and correct all identified failures, and the acceptance process will be repeated until acceptance occurs. If Customer fails to provide written notice of rejection as stated above within the time stated above, acceptance will be deemed to have occurred. "System Cutover" will mean the first date that Software and Equipment is used for live call -taking or dispatching. If Software and/or Equipment are being installed at multiple Sites, the above acceptance process will apply to each Site. The date of acceptance of the first Site will be referred to as the "Final Acceptance." Services will be deemed accepted when performed. 14. Payment 14.1. Payment Terms For Equipment and Software sales, the following payment terms will apply: If Installation is not purchased, then all fees will be invoiced on shipment. If Installation is purchased, Customer will be invoiced according to the following terms: • 30% on acceptance of Customer's Order • 30% on shipment • 30% on System Cutover • 10% on Final Acceptance Maintenance and Support Services will be payable as stated in the Order, either (i) in advance according to the above percentage breakdown, or (ii) annually in equal payments, which payments will be due on each anniversary of Final Acceptance. Dedicated On -Site Services will be invoiced when the on-site personnel are first made available to Customer. Other recurring Services, such as TXT29-1-1 and Power Metrics or ECaTS reporting services, will begin invoicing when such Services are Intrado i first made available to Customer. Other Services will be 16. Miscellaneous invoiced when performed. 16.1. Governmental Agencies 14.2. Payment Method Customer will pay all invoices within 30 days of invoice date, without setoff or deduction, preferably via electronic funds (ACH, EFT, or wire transfer). Intrado will apply payments to the oldest outstanding invoice. 14.3. Taxes Customer will bear all applicable taxes, duties, and other government charges relating to Services (including applicable interest and penalties), except taxes based on Intrado's income. Any tax exemption must be supported by appropriate documentation. 14.4, Late Payments Invoices not paid when due will bear interest from the due date at the lower of two percent per month, or the highest allowable rate. Customer will pay all reasonable costs of collection (including attorney fees). Intrado may change payment terms or require a deposit on an adverse change in Customer's financial condition or payment record. 14.5. Cancellation Fees Cancellation of any element of an Order before shipment or performance of Services will result in cancellation charges equal to 25% of the price of the cancelled item. Anything that has been specifically developed for Customer, including any special order or custom Software or Equipment, is not cancellable. Cancellation or rescheduling is not permissible after shipment. Delays by Customer to delivery, Installation Services, or acceptance testing that in the aggregate exceed six months may, in Intrado's discretion, be treated as a cancellation of the Order, and be subject to the greater of the above fees, or Intrado's total expenses allocated to the project through such date. 14.6. Payments Final All amounts paid are final and nonrefundable. Equipment and Software may be returned only pursuant to a valid warranty claim or as permitted as part of Maintenance and Support Services. 15. Insurance Each party will maintain: (a) Workers' Compensation insurance required by law; (b) employer's liability insurance with limits of at least $500,000 for each claim; (c) comprehensive automobile liability insurance if the use of motor vehicles is required, with limits of at least $1,000,000 combined single limit for bodily injury and property damage for each claim; (d) Commercial General Liability insurance, including Blanket Contractual Liability and Broad Form Property Damage, with limits of at least $1,000,000 combined single limit for bodily injury and property damage for each claim; (e) Professional Liability or Errors and Omissions insurance of at least $1,000,000 for each claim; and (f) excess or umbrella liability at a limit of at least $5,000,000 per claim. The CGL, excess or umbrella liability and automobile liability policies will designate the other as an Additional Insured. On request, the other party will furnish certificates evidencing the foregoing insurance. Each party will strive to notify the other at least 30 days before any cancellation or termination of its policy. Page 4 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Use of Intrado Services or products by the United States Government or other governmental agencies will be as "restricted computer software" or "limited rights data" as set forth in 48 CFR 52.227-14, or as "commercial computer software" or "commercial computer software documentation" under DFARS 252.227-7202, or under such other similar applicable terms and conditions to prevent the transfer of rights in and to the technology to the government or such agency other than under normal commercial licensing terms and conditions. Contractor/manufacturer is Intrado Corporation or its affiliates, 11808 Miracle Hills Dr., Omaha NE 68154. 16.2. Force Majeure Neither party is liable for delays or defaults in its performance hereunder (except for its payment obligations) due to causes beyond its reasonable control, including: acts of God or government; war, terrorism, fire, or explosion; flood; extreme weather; epidemic; riots; embargoes; viruses; technology attacks; labor disturbances; failure or unavailability of the Internet, telecommunications, transportation, utilities, or suppliers. 16.3. Independent Contractors, Beneficiaries The parties are independent contractors. No agency, joint venture, or partnership is created under these Terms. These Terms benefit Customer and Intrado only; there are no third party beneficiaries. 16.4. Interpretation, Conflict, Severability "Including" means including, without limitation. "Days" means calendar days. If any terms of these Terms and an Order conflict, the Order will govern for that Order only. No preprinted purchase order or other Customer form terms will apply. Any provision held unenforceable by a court will be enforced to the fullest extent permitted by law and will not affect the other provisions. No course of dealing or failure to exercise any right or obligation is an amendment or waiver. These Terms may be modified or amended only in a writing signed by the parties. 16.5. Assignment These Terms will be binding on the permitted successors and assigns. Neither party may transfer or assign these Terms without the prior written consent of the other, not to be unreasonably withheld, except that Intrado may assign these Terms to an Affiliate or to an acquirer of all or part of its business or assets without consent. 16.6. Applicable Law and Remedies These Terms are governed by Colorado law, without regard to choice of law principles. Each party waives all rights to a jury trial. Injunctive relief will apply to any breach of Sections 2 or 10 above. All rights and remedies are in addition to any other rights or remedies at law or in equity, unless designated as an exclusive remedy in these Terms. Each party will be entitled to the same governmental or other immunity or other protections afforded by any law, rule, or regulation to the other party, and neither party will object to or interfere with the other party's application of this sentence. Intrado i 16.7. Compliance with Laws Each party has or will timely obtain all consents, licenses, permits, and certificates required to perform under these Terms. Each party will comply with laws, rules, regulations, and court orders applicable to it or Services. Intrado may cease or modify Services or these terms as reasonably required to comply with changes in law. Customer recognizes and agrees to comply with Intrado's Code of Ethical Business Conduct located at https://www.intrado.com/legal-privacy/code-of- ethics/. 16.8. Advertising and Publicity Neither party will use the other party's name or marks in any press release, advertisement, promotion, speech, or publicity, without the other party's prior written consent, except that Intrado may use Customer's name and marks in its customer lists, sales or promotional materials without consent. Page 5 0 2021 Intrado Corporation. All rights reserved. EOE/AA Employer 16.9. Affiliates, Changes Services may be provided, in whole or part, by Intrado or its Affiliates. Intrado Life & Safety Communications Inc. may provide regulated portions of Services. Intrado may modify or improve Services, Software, and Equipment during the term. 16.10. Notices, Entire Agreement, Survival All notices must be in writing. Notices are effective on receipt when sent by certified or registered U.S. Mail, charges prepaid, return receipt requested, or when delivered by hand, overnight courier, or fax with confirmed receipt. Notice by email is acceptable, effective 24 hours after receipt (Email for Intrado: legal notices. Iifesafety@intrado.com). These Terms constitute the entire agreement and supersedes any prior written or oral agreements or understandings related to its subject matter. Sections titled Invoice and Payment, Confidentiality, Limited Warranty, Limitation of Liability, Indemnification, Intellectual Property, and Miscellaneous will survive termination of these Terms. Intrado�� Exhibit A: Confidentiality and FOIA Except to the extent disclosures are required under applicable freedom of information or public records laws or regulations, the terms of this Exhibit A -Confidentiality and FOIA will apply to information disclosed under these Terms. Customer may disclose the Intrado's Confidential Information only to the extent required by applicable law or regulation. Customer will give sufficient notice to Intrado to allow Intrado to claim applicable exemptions, make applicable objections, or seek appropriate limits or restrictions on use and disclosure of its Confidential Information. 1. Definitions "Confidential Information" means all information disclosed by or on behalf of either party ("Discloser") to the other party ("Recipient") that is marked as confidential or proprietary or that by its nature or context constitutes information that a reasonable businessperson would treat as proprietary, confidential, or private, even if not so marked. Confidential Information includes, but is not limited to, a party's financial, business, technical, marketing, sales, customer, product, pricing, strategy, personnel, software, systems, methods, processes, practices, intellectual property, trade secrets, software, data, contract terms, or other business information. 2. Exclusions Confidential Information does not include any information that: (a) was or becomes generally available to the public through no breach of this Exhibit; (b) was previously known by Recipient or is disclosed to Recipient by a third party without any obligation of confidentiality; or (c) is independently developed by Recipient without use of Discloser's Confidential Information. 3. Use and Disclosure Recipient and its employees, Affiliates, agents, and contractors will: (a) use Confidential Information only for the Terms; (b) disclose Confidential Information only to its employees, Affiliates, agents, and contractors with a "need to know" for the Terms; (d) use the same standard of care to protect Discloser's Page 6 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Confidential Information as Recipient uses to protect its own similar confidential or proprietary information, but not less than reasonable care appropriate to the type of information; (e) reproduce Discloser's confidentiality or proprietary notices, legends, or markings on all copies or extracts of Confidential Information; and (f) use and disclose Confidential Information as authorized in writing by Discloser. Recipient is responsible for compliance with this Exhibit by its employees, Affiliates, agents, and contractors. 4. Required Disclosure If required to disclose any Confidential Information by law or court order, Recipient will promptly notify the Discloser (unless prohibited by law) and cooperate with Discloser, at Discloser's expense, to seek protective orders or appropriate restrictions on use and disclosure. Confidential Information disclosed under this Section will continue to be subject to all terms of this Exhibit for all other purposes. 5. Return or Destruction Within 30 days after termination of the Terms or written request of Discloser, Recipient will return or destroy Discloser's Confidential Information. Recipient will certify return or destruction if requested by Discloser. Recipient may retain Discloser's Confidential Information to the extent required by law. This Exhibit A will survive and continue to apply to Discloser's Confidential Information that is not reasonable to return or destroy (for example, retained in archive or backup systems) as long as it is retained by or for Recipient. Intrado le Exhibit C Intrado Call Handling CPE Standard Maintenance and Support Services These Maintenance and Support Services terms ("MSS Terms") describe the current offerings for maintenance and support services for Intrado Call Handling equipment and software sold to a customer ("System'). These MSS Terms apply to any of the services described below that appear on an Intrado quote ("Quote"). These terms are in addition to, and do not modify the terms of the applicable agreement between the parties ("Agreement"). If any of these MSS Terms conflict with the Agreement or the Quote, the terms of the Quote will prevail as they relate to the MSS Terms only and the MSS Terms will prevail over the terms of the Agreement. All capitalized terms not defined in these MSS Terms will have the meanings set out for such terms in the Agreement. Intrado's standard limited warranty runs for twelve months from Final Acceptance. The following are the current Intrado service offerings: • Software Protection and Remote Technical Support • Software Subscription Service • On -Site Support Services • Hardware Protection Service • Remote Monitoring of Sentry Alarms Services • VIPER° Alarm Monitoring Service • Remote Operating System Update Service • Remote Anti -Virus Update Service Also included in Table 1 in Section 9 below are Response Time Goals and Severity Levels General Note: Please note that for all services described in these MSS Terms, Intrado will not be obligated to repair or replace any software or equipment which (i) has been repaired by others; (ii) has been abused or improperly handled, stored, altered, or used with third party material or equipment; (iii) has been subject to power failures or surges, lightning, fire, flood or accident; or (iv) has not been installed by Intrado, an Intrado authorized technician, or by customer or its agent in an approved manner. 1. Software Protection and Remote Technical Support 1.1. Availability This service is not included in the standard warranty, and is a mandatory requirement for the receipt of any technical support. 1.2. Offering Summary Bundled offering which provides access to software maintenance releases as well as remote technical support that allow for 24x7x365 assistance from Intrado's centralized Support Center for the Intrado System. Customer may not purchase Software Protection and Remote Technical Support for a subset of the Intrado System; all 911 call taking positions must be covered. 1.3. About Software Protection This offering provides for the availability of software product updates. Installation and training (if needed) are not included. Any required hardware or operating system changes are also not included. Intrado will provide periodic software release bulletins to customers which announce and explain important product updates for Intrado Software. Customers may then request the new release or version from Intrado, based on applicability of the release to customer's System. Customer is responsible for installation of all these releases, unless the On -Site Maintenance Service is purchased. If On -Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will dispatch Page 1 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado n i ludo appropriate personnel to perform the upgrade on a mutually agreed upon date at Intrado's then current prices for such services. The customer is encouraged to periodically install new Software updates. Software releases are available for a limited time. If the System is not maintained to a currently supported equipment and software version, future software releases may not be compatible with customer's existing System. 1.4. Remote Technical Support Support is provided by associates who specialize in the diagnosis and resolution of system performance issues. Remote Technical Support is available 24/7 through both a toll free hotline and a secure customer Internet portal. All service inquiries are tracked by a state-of-the-art CRM trouble ticket system that can be queried by customers through the online portal to obtain the most up-to-date status on their issues. Response times for Remote Technical Support are based on system issue severity levels as defined in Table 1 in Section 9 below. Problems which are not resolved within predefined time limits are automatically escalated to management within Sales, Product Management and Engineering for action. 1.5. Intrado Responsibilities • Respond to service requests based on appropriate severity level response goals • Assess the system issue(s) • Apply technical expertise, knowledge and resources to restore system to functionality, or assist customer to apply the identified fix • Escalate issues for review when required • Communicate progress and resolution with the specific customer contact • Provide to the customer bulletins announcing the availability of software releases, and deliver software in disc form to the customer as requested 1.6. Customer Responsibilities • Log all requests for assistance directly with the Technical Support Center, either through the toll- free hotline or the online portal • Provide the following information when initiating a service request: o Site Name/ID number/Agency Location o Contact Name and Number o Problem Description • Ensure that the individual requesting support is appropriately trained and knowledgeable regarding the operation of the System • Provide additional symptoms and information as they occur pertinent to resolving systems issues • Respond to Intrado communications regarding case status and resolution in a timely manner • Allow Intrado remote access to obtain system availability and performance data. If remote access capability is not available, the purchase of On -Site Support Services may be required. • Notify Intrado before performing any activity that may impact the System (including software installation, hardware upgrades, network upgrades or de -activation) • Store and maintain all software needed to restore the system as well as all system back-ups • Install software 1.7. Conditions not covered under this Service offering Assistance with third -party software or hardware not provided by Intrado Assistance with user configuration, usage scenarios and items covered in standard end user training or operating manuals provided to the customer. This includes any moves, adds or deletes to the user configuration which has resulted in system performance issues. Support for these subjects is available through purchase of end-user training curriculum. Assistance with equipment configuration change requests not associated with problems on the installed Intrado equipment Page 2 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado • Intrado installation support. Installation services can be purchased separately from Intrado. • Assistance with Geographic Information Systems ("GIS") data updates performed by the end user, or resulting problems • Consultation for new software or equipment • Software does not provide new features or functionality upgrades • Corrections of problems, and assistance regarding problems, caused by third party software and operator errors, including the entry of incorrect data and the maintenance of inadequate back-up copies and improper procedures • Upgrade of the customer's operating system, hardware or third party software may be required from time to time to support Maintenance Releases. Intrado will not be responsible for the cost of such upgrade. 1.8. Reinstatement of Intrado Software Protection and Remote Technical Support If Software Protection and Remote Technical Support lapses, the customer's access to the Support Center will be discontinued, and reinstatement fees will apply as follows if the customer desires to receive any technical support services: • Payment for the lapsed period at the prevailing rate; plus • Purchase of Software Protection and Remote Technical Support for the current period; plus • System recertification fees in the form of a Class A inspection at $1,500 per day plus related travel and expense charges. 2. Software Subscription Service 2.1. Availability This service is not included in the standard warranty; available for separate purchase only if (i) customer's System software is current, or (ii) the services are purchased for a new system deployment or for a specific system component purchase. 2.2. Service Description Software Subscription Service provides the customer with access to software upgrades including new features. This offering only provides for the availability of the software. Installation and training (if needed) are not included. Any required hardware or operating system changes are also not included. Intrado will provide periodic software release bulletins to customers which announce and explain new feature releases for Intrado Software. Customers may then request the new release or version from Intrado, based on applicability of the release to customer's System. The customer is responsible for installation of all these releases, unless the On -Site Maintenance Service is purchased. If On -Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will dispatch appropriate personnel to perform the upgrade on a mutually agreed upon date at Intrado's then current prices for such services. The customer is encouraged to periodically install new Software releases because to keep the System current. Software releases are available for a limited time; if the System is not maintained to a currently supported equipment and software version, future software releases may not be compatible with customer's existing System. 2.3. Intrado Responsibilities • Provide to the customer bulletins announcing the availability of software releases, and deliver software in disc form to the customer as requested Page 3 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado i 2.4. Customer Responsibilities • Contact an Intrado Sales account representative to order an available software release • Install the software 2.5. Conditions not covered under this Service offering Consultation for new software or equipment Corrections of problems, and assistance regarding problems, caused by third party software and operator errors, including the entry of incorrect data and the maintenance of inadequate back-up copies and improper procedures Upgrade of the customer's operating system, hardware or third party software may be required from time to time to support New Releases, Maintenance Releases or Upgrades of the Software. Intrado will not be responsible for the cost of such upgrade 3. On -Site Support Services 3.1. Availability This service is not included in the standard warranty; available for separate purchase. 3.2. Service Description On-site Support Services are primarily designed to assist with issues that require System expertise in troubleshooting and restoration at the customer's location. On-site Support Services include travel costs and time and labor related to the service incident. Also included in the service are quarterly on-site preventative and routine maintenance reviews (four per year) of the customer's System. These maintenance visits can include the installation of routine updates to software. Training, configuration changes, reprogramming and System upgrade labor are not included in this offering, but are available for purchase. On -Site Support Services options include the designation of a technician dedicated specifically to the customer's deployment(s), or alternately a non -dedicated resource available for use with other customers. Intrado may engage third -party vendors to provide the On -Site Support Services. Regardless of designation, the response times of On -Site Support Service technicians are based on system issue severity levels as defined in Table 1 in Section 9 below. 3.3. Intrado Responsibilities • Dispatch a technician to customer's site when the issue cannot be resolved remotely • When on-site, assist customer in performing System diagnostics • Provide on-site technician visit on a quarterly basis to perform preventative and routine maintenance activities 3.4. Customer Responsibilities • Perform responsibilities as detailed in the Remote Technical Support section (above) • Brief on-site technician on issue(s) and actions taken • Allow Intrado both on-site and remote access to the System • Validate issue resolution prior to close of the case. • Cooperate with Intrado and perform all acts that are reasonable or necessary to enable Intrado to provide the On -Site Support Services. These include maintaining a suitable environment (heat, light, and power) and providing the technician with full, free, and safe access to the System. All sites must be accessible by standard service vehicles Page 4 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado i 3.5. Conditions not covered under this Service offering • Assistance with third -party software or hardware not provided by Intrado • Assistance with user configuration, usage scenarios and items covered in standard end user training or operating manuals provided to the customer. This includes any moves, adds or deletes to the user configuration which has resulted in system performance issues. Support for these subjects is available through purchase of end-user training curriculum. • Intrado Hardware/Software System Upgrade support (other than associated with a Software Subscription Service). Upgrade services can be purchased separately from Intrado. • Intrado installation support. Installation services can be purchased separately from Intrado. • Assistance with GIS data updates performed by the end user, or resulting problems. 4. Hardware Protection Service 4.1. Availability This service is not included in the standard warranty. It is available for separate purchase. 4.2. Service Description The Hardware Protection Service provides for the replacement of any non-operating Intrado provided hardware component, with the exception of monitors. This offering only provides for the replacement of the hardware item. Installation services and training (if needed) are not included. This service does not cover items where warranty has been voided due to abuse, Force Majeure or other actions. When the Intrado Technical Support Center concludes that an item is non -operational, a fully functioning new or refurbished unit will be shipped to the customer. This unit will then become the property of the customer and will restore the functionality of the non -working item, but it may not be the exact same model as the original. The shipment of the replacement item will include a pre-printed shipping label used for the return of the non -working item from the customer. 4.3. Intrado Responsibilities • Once a hardware item has been determined to be non -operational, initiate the replacement of the item. • Providing a pre-printed return label to the customer for use in their return of the original non- functioning unit back to Intrado. 4.4. Customer Responsibilities • If a replacement unit has been provided by Intrado, the customer will return the non-functioning unit within 30 days of new item receipt. 4.5. Conditions not covered under this Service offering • Replacement of non -operation hardware not provided by Intrado • Replacement of non -operational workstation monitors • Hardware items deemed to be non-functional as a result of abuse, Force Majeure or other actions • Installation of the replacement hardware 4.6. Suspension of Intrado Hardware Protection Coverage If the original non-functioning hardware is not returned within 30 days after receipt of a replacement item, the customer's ability to use service will be suspended. The service will be reinstated upon receipt of the non-functioning hardware. Page 5 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado Suspension of the service can also occur as a result of non-payment for the Hardware Protection maintenance contract. 5. Sentry' Alarm Monitoring Services 5.1. Availability This service is not included in the standard warranty; available for separate purchase. 5.2. Service Description Intrado offers Remote Monitoring of the System through a remote centralized network systems management solution, also known as "Intrado Sentry". Intrado Sentry monitors all Intrado products as well as most third party equipment, and forwards alarms and alerts to a centralized Intrado Network Operations Center for monitoring. This service requires the purchase of Intrado Sentry hardware from Intrado. Intrado's Technical Support Center will receive the remote customer alarms and alerts 24x7x365 notifying Intrado of any irregular behavior including faults and performance threshold crossings requiring attention. Minimum action includes contacting of either the customer directly or the assigned on-site service personnel to provide the appropriate technical response. Automatic remote troubleshooting of the alarm is performed only if Remote Technical Support services are purchased. The dispatching of Intrado technician support after an alarm is received and troubleshooting has been performed is available only if On -Site Support Services are purchased. 5.3. Intrado Responsibilities • Remote Monitoring of customer based PSAP Equipment • Contacting of either the PSAP directly or their assigned on-site service personnel upon receipt of the alarm, as appropriate • Clearing of the alarm 5.4. Customer Responsibilities • Establish business rules regarding alarm notifications and escalation conditions within the Sentry system • Designation of Customer contact points or its assigned on-site service personnel 6. VIPER Alarm Monitoring Service 6.1. Availability This service is not included in the standard warranty; available for separate purchase. 6.2. Service Description The VIPER Alarm Monitoring service is a remote problem detection offering. This service monitors the integrated alarm messaging and notifications of the VIPER CPE for irregular behavior, including faults and performance threshold breaches. To enable the monitoring functionality, Intrado will configure the VIPER CPE to transmit alarm messages through an installed firewall, across the Customer's Internet connection, to the Intrado Network Operating Center ("NOC"). The NOC will receive the remote alarms and alerts 24x7x365 notifying Intrado of the health and status of the VIPER CPE. Upon receipt of an alarm, Intrado will contact either the Customer directly or the assigned on-site service personnel to provide the appropriate technical response. Intrado will perform automatic remote troubleshooting of the alarm as part of the Customer's Remote Technical Support service coverage. Page 6 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado The dispatching of an Intrado technician for support after an alarm is received and initial troubleshooting has been performed is available for customers who have purchased On -Site Support Services. 6.3. Intrado Responsibilities • Remote Monitoring of Customer -based VIPER CPE • Contacting either the PSAP directly or its assigned on-site service personnel upon receipt of the alarm, as appropriate • Clearing the alarm 6.4. Customer Responsibilities • Establish business rules regarding alarm notifications and escalation conditions within the VIPER CPE • Designation of contact points or its assigned on-site service personnel • High-speed network access Summary of Monitoring Features VIPER Alarm Monitoring Sentry -based Monitoring Alerting Integrated VIPER Alarm Nearly all aspects of a 9-1-1 system - the Intrado Environment Messages and Notifications. Call Handling Equipment and most 3rd party Primary Alarm Sources: equipment utilized at a PSAP. CAD Router Includes all integrated VIPER alarms, and health CDR Manager status detection of installed equipment. Config Dist Service Monitoring of the hardware equipment for potential Domain Name Server failure (full hard drive, workstation fan malfunction, Third -Party gateways etc.) is a primary driver for use of this service over ALI Server that of VIPER Alarm Monitoring. PMG Console Process Monitor Soft Switch Fault Manager Telephony Server CIM Server Zoo Replication Manager Alarm contact Alert Delivery To the Intrado Network To the Local PSAP Options Operations Center To the Intrado Network Operations Center Local PSAP [none] Audible and Visual Alarm Panel alerts, e-mail, Alert Options pager & SMS messages Hardware Firewall Appliance (1) Firewall Appliance (1) Sentry Server and Console Kit (1) Software Software Media Set (1) Sentry Media Kit (1) ELM Class 1 Application (1) ELM Class 1 App (1 per server) ELM Class 2 Application (1) ELM Class 2 App (1 per Position & IP Agent) Services Viper Alarm Monitoring Sentry Monitoring Service Service (per ELM App installed -each year) (per position workstation - each year) Page 7 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado i Summary of Monitoring Features VIPER Alarm Monitoring Sentry -based Monitoring Alarm Alarms from the VIPER are Alarms from the VIPER and all monitored hardware Handling transmitted directly to the sources are collected at the Sentry server which Process Intrado Network Operations then transmits the alerts to the local PSAP and/or Center. to the Intrado NOC. 7. Remote Operating System ("OS") Update Service 7.1. Availability This service is not included in the standard warranty; available for separate purchase. 7.2. Service Description The OS Update Service provides system administrators who need to manage and distribute Microsoft OS updates the ability to do so directly through the VIPER Primary Domain Controller. When Microsoft issues security updates for its OS software, the OS Update Service makes them quickly available to CPE administrators. Before delivering a Microsoft OS update to a Customer, Intrado will review the OS patch content to understand its relevance to the VIPER product family. Once a patch is determined to be applicable, it is certified by Intrado's Validation Engineering team and packaged for deployment. The deployable OS update is then loaded to the Intrado centralized server. The VIPER Primary Domain Controller is then ready, upon authorization from the Customer's system administrator, to distribute the updates on the applicable Windows equipment, including all servers and position workstations. The deployment process includes the ability for the Customer to track and report on the deployment of updates to the System via the VIPER Primary Domain Controller. 7.3. Intrado Responsibilities • Make available OS updates for deployment which are certified for applicability on VIPER CPE products. 7.4. Customer Responsibilities • Provide high-speed, secure broadband (business grade DSL or T1 link) network access. (Note: Intrado does not quote or provide high speed internet access as a product offering. For network access service, contact a local Internet Service Provider ("ISP")). • Manually synchronize the System with the Intrado Care Access Server to download any available OS Update files. If desired, this function can be programmed to occur on a pre -determined schedule. • Manually trigger the distribution of the OS Updates to the customer machines in the System (servers and workstations). If desired, this function can be programmed to occur on a pre- determined schedule. • Restart the Customer machines on the System as required by the Microsoft update (per the Intrado- defined restart process). Some Microsoft OS updates require a restart of the Customer machines for them to take effect. 7.5. Conditions not covered under this Service offering • The distribution of the OS Update on disc, drive or other hardware media • Replacement of non -operational workstation monitors • Provision of updates to any Intrado software products, or Anti -Virus offerings Page 8 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado i 8. Remote Anti -Virus ("AV") Update Service 8.1. Availability This service is not included in the standard warranty; available for separate purchase. 8.2. Service Description This service provides system administrators who need to manage and distribute Symantec signature updates the ability to do so directly through the VIPER primary domain controller. When new signature updates are issued and certified by Intrado, the AV Update service makes them quickly available to CPE administrators. Before delivering an antivirus signature update to a Customer, Intrado will review the content to understand its relevance to the VIPER product family. Once a signature update is determined to be applicable, it is certified by Intrado's Validation Engineering team and packaged for deployment. The deployable signature update is then loaded onto the Intrado centralized server. The Symantec Endpoint Protection manager running on the premise VIPER primary domain controller receives the updates from the Intrado server and is then able, upon authorization from the Customer's system administrator, to distribute them on the applicable Windows equipment, including all servers and position workstations. The deployment process includes the ability for the Customer to track and report on the deployment of signature updates to all of Customer's System via the VIPER primary domain controller. 8.3. Intrado Responsibilities • Make available antivirus signature updates for deployment which are certified for applicability on VIPER CPE products. 8.4. Customer Responsibilities • Provide high-speed, secure broadband (business grade DSL or T1 link) network access. (Note: Intrado does not quote or provide high speed internet access as a product offering. For network access service, contact a local ISP. • Manually synchronizing the VIPER system with the Intrado Care Access Server to download any available antivirus signature updates. If desired, this function can be programmed to occur on a pre -determined schedule. • Manually trigger the distribution of the antivirus signature updates to the customer machines in the System (servers and workstations). If desired, this function can be programmed to occur on a pre- determined schedule. • Must have a valid Symantec Endpoint Protection Enterprise Edition software license (version 12.1.1 or above) on each customer machine in the System (servers and workstations) that receives the updates. This license can be purchased from Intrado, please see ordering notes below. 8.5. Conditions not covered under this Service offering The distribution of the antivirus signature updates on disc, drive or other hardware. Provision of updates to any antivirus software products other than Symantec Endpoint Protection Enterprise edition (version 12.1.1 or above). Provision of updates to OS or any Intrado software products. Page 9 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado i 9. Response Time Goals and Severity Levels Table 1: Remote Technical and On -Site Support Services Response -Time Goals by Severity Levels. Severity Definition Remote On -Site Problem Correction Level Response Response Time Goal Time Goal* 1 Severity Level 1 problems 15 minutes 4 hours Intrado will provide the Product involve a System failure customer with a program Failure or and a major loss of code correction, program Loss of functionality that renders code patch, or a procedure Service the entire System for the customer to bypass inoperable. or work around the defect in order to continue operations. If a bypass procedure is used, Intrado will continue defect resolution activity, on a high severity basis, until a program correction code or patch is provided to the customer. 2 Severity Level 2 problems 1 hour 4 hours Intrado will provide the Severely involve the failure or loss of customer a program code Impaired functionality of non-critical correction, program code functionality functional components or patch, or a procedure for the (more than features, while the System customer to bypass or work 50%) itself remains operable. around the defect to Severity Level 2 involves a continue operations. If a major impact such as a bypass procedure is used, loss of 50% of call taking Intrado will continue problem capacity or a loss of all of or defect resolution activity, dispatch or the loss of a on a high severity basis, until major functionality (e.g. no a program correction code or delivery of either ANI or patch is provided to the ALI). customer. 3 This class of problem 8 Business Next Intrado will provide the Non -Critical requires action from the hours Business customer with a program System Call Center within a short Day code correction in a Failure (Less time. maintenance release. than 50%) Severity Level 3 problems may cause performance degradation or system components to malfunction. Severity Level 3 may involve one position non- functioning. k'_. Page 10 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado i Severity Level Definition Remote Response Time Goal On -Site Response Time Goal* Problem Correction 4 This class of problem is Next Next Code correction may be Minor Issue non -service Affecting and Business Business provided in a future includes problems such as Day Day maintenance release or a incorrect operation of a commercially reasonable minor functionality or effort to provide a work System component that is around solution. infrequently used, and problems that have feasible work -around available (e.g. incorrect operation of a functionality of 911 without loss of all of dispatch). Core functionality is not affected. 5 This is not a class of 2 Business Does not Does not apply. Inquiry problem, but is an inquiry Days apply only. *On-site response time goal is based on the time from which Intrado determines an on-site technician is necessary. On-site response is only available if Customer has purchased On -Site Services. Page 11 © 2021 Intrado Corporation. All rights reserved. EOE/AA Employer Intrado A o CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) 09/03/2021 I THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Aon Risk Services Central, Inc. Omaha NE Office CONTACT NAME: (A/C.NNo. Ext): (402) 697-1400 (A°� No.): (402) 697-0017 E-MAIL ADDRESS: 17807 Burke Street suite 401 Jefferson city MO 65101 USA Omaha NE 68118 USA 6604PO 7079 INSURER(S) AFFORDING COVERAGE NAIC # INSURED INSURER A: The Phoenix Insurance Company 25623 Intrado Corporation 11808 Miracle Hills Drive INSURER B: Travelers Property Cas Co of America 25674 INSURER C: Omaha NE 68154 USA INSURER D: INSURER E: DAMAGE TO RENTED $300,000 PREMISES Ea occurrence INSURER F: COVERAGES CERTIFICATE NUMBER: 570089056692 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. Limits shown are as requested INSR LTR TYPE OF INSURANCE ADD INSD SUBR WVD POLICY NUMBER POLICY EFF MM/DD/YYYY POLICY EXP MM /DD/ LIMITS A X COMMERCIAL GENERAL LIABILITY Jefferson city MO 65101 USA 6604PO 7079 EACH OCCURRENCE $1,000,000 CLAIMS-MADEX❑ OCCUR DAMAGE TO RENTED $300,000 PREMISES Ea occurrence MED EXP (Any one person) $10,000 PERSONAL& ADV INJURY $1,000,000 GEN'LAGGREGATE LIMITAPPLIES PER: GENERAL AGGREGATE $4,000,000 POLICY � PRO ❑ LOC JECT PRODUCTS - COMP/OPAGG $2,000,000 OTHER: B AUTOMOBILE LIABILITY BA 4P971616 02/01/2021 02/01/2022 COMBINED SINGLE LIMIT $1 000 000 Ea accident BODILY INJURY ( Per person) X ANYAUTO BODILY INJURY (Per accident) OWNED SCHEDULED AUTOS ONLY AUTOS HIREDAUTOS NON -OWNED ONLY AUTOS ONLY PROPERTY DAMAGE Per accident UMBRELLA LIAB EACH OCCURRENCE AGGREGATE EXCESS LIAB HOCCUR CLAIMS -MADE DED RETENTION WORKERS COMPENSATION AND PER STATUTE I OTH- EMPLOYERS' LIABILITY Y / N ER E.L. EACH ACCIDENT ANY PROPRIETOR / PARTNER / EXECUTIVE OFFICER/MEMBER EXCLUDED? ❑ N / A E.L. DISEASE -EA EMPLOYEE (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) City of Jefferson is included as Additional Insured in accordance with the policy provisions of the General Liability policy. CERTIFICATE HOLDER CANCELLATION ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Jefferson AUTHORIZED REPRESENTATIVE 320 E. McCarty St Jefferson city MO 65101 USA ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: 570000031281 LOC #: ADDITIONAL REMARKS SCHEDULE Page _ of _ AGENCY Aon Risk Services Central, Inc. NAMEDINSURED Intrado Corporation POLICY NUMBER See Certificate Number: 570089056692 CARRIER See Certificate Number: 570089056692 NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: ACORD 25 FORM TITLE: Certificate of Liability Insurance Schedule of Named Insureds Coverage applies to the following subsidiaries to the extent of the policy terms and conditions: Intrado Corporation Intrado Facilities, LLC Intrado Interactive Services Corporation Intrado International LLC Intrado IP Communications, Inc. Intrado Digital Media, LLC Intrado Professional Services, Inc. Intrado Safety Communications, Inc. Intrado Safety Communications of Virginia, Inc. Intrado Life & Safety, Inc. Intrado Life & Safety Solutions Corporation Intrado Enterprise Collaboration, Inc. Callpointe.com, Inc. INXPO, Inc. Marketwire, LLC MeetingConnect, LLC MW Holdco (2006) Inc. West Government Systems LLC Intrado Communications Holdings, LLC Intrado Communications, LLC West Command Systems, Inc. West Receivable Services, Inc. zferral, Inc. (dba Ambassador Software) Intrado DM Holdings, L.P. Intrado DM Holdings GP, LLC Intrado DM Holdings, Inc. Intrado DM International Corporation Twenty First Century Communications of Canada, Inc. West Corporation Asparia, Inc Intrado EC Holdings GP, LLC Intrado EC Holdings, L.P. Intrado EC Holdings, Inc Junction Networks Inc Intrado Cloud Communications, Inc Cx360, Inc ACORD 101 (2008101) © 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD