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Home My Public Portal AboutPublic Comment Robert Henry Darrah Johnston From: Town of Truckee, CA <webmaster@townoftruckee.com> Sent: Sunday, September 6, 2020 11:55 AM To: Truckee; Hilary Hobbs Subject: *NEW SUBMISSION* Public Comment Form for Short-Term Vacation Rental Ordinance and Permit Program Public Comment Form for Short-Term Vacation Rental Ordinance and Permit Program Submission#: 527351 IP Address: 75.111.79.158 Submission Date: 09/06/2020 11:55 Survey Time: 1 minute, 52 seconds You have a new online form submission. Note: all answers displaying"*****" are marked as sensitive and must be viewed after your login. Name Robert Henry Email deadsurferbob@yahoo.com Phone (optional) Public Comment See attached document.... lf your comment exceeds 2000 characters, please use the attachment function below to attach your comment in a separate document. Attachment STRfeedback2020.docx Please ensure that you enter your email address in the box below and click the SUBMIT button to receive a copy of your submitted responses for Public Comment. Thank you, Town of Truckee This is an automated message generated by the Vision Content Management SystemTM.Please do not reply directly to this email. 1 Dear Sir or Madam, We are responding to the Town of Truckee draft short-term rental + noise ordinance currently under consideration. We fully support all of these rules. As homeowners in Tahoe Donner since 2004, we have seen growing abuses with short- term rentals over the past 16 years. We welcome more structure, rules and stricter enforcements of regulations regarding STR's. Our past experience with complaints submitted to the Tahoe Donner compliance office has been underwhelming.Their after-hours answering service process leaves MUCH to be desired, as calls after 5 P.M. on Friday are not addressed for at least 3 days. Their existing process does nothing to resolve a complaint around noise,garbage, parking or other issues in a timely manner. Hopefully the Town will be able to provide timely, meaningful responses to reports of violations. Our experiences with STR's in our neighborhood revolve primarily around excessive noise after 10 P. M.,garbage issues and excessive numbers of cars (sometimes 8-10 vehicles) parked on the street, dirt areas or unapproved locations around the rental. We have had to listen to loud music, sometimes until after midnight. We have had to clean up garbage ourselves from improperly used recycle bins, old wooden bear boxes that don't prevent bears from breaking into them, and trash left on the ground. It does little good to report garbage spills to TD compliance due to the excessive response time if reported on a weekend, and the bears suffer as well, becoming habituated to human refuse. We, and our neighbors, have had cars parked in our driveway that belong to people renting an STIR. These are all unacceptable events, and we welcome the Town's efforts to bring this situation under control. We wholeheartedly support the Town's efforts to enact rules designed to bring structure and fair rules to operators of STR's to maintain our residential neighborhood. We feel that the penalties being proposed for rule violations are fair, if not too lenient. We would support even stronger financial penalties than are currently proposed in order to better motivate STIR operators to comply with these proposed rules. Also,we think neighbors on each side and across the street from the STIR should be given a contact number for the owner/manager of the STIR business. Thank you for your time and consideration of our comments. We hope this draft ordinance passes and becomes enforceable quickly.Things have gotten out of hand with STR's and we need strong enforcement now! Respectfully Submitted, Robert T. Henry Vicki Ann Henry 11315 Sitzmark Way Truckee, Ca