Loading...
HomeMy Public PortalAbout3M Service AgreementService Agreement Library Systems Agreement Issued To: CRESTVIEW PUBLIC LIBRARY Attn: JEAN LEWIS 1445 COMMERCE DR CRESTVIEW FL 32539 You can place a service call or renew your service contract on line. Visit us at www.3m.com/uslibraryservice for details . You can also call 1-800-328-0067 and select option #1 to place a Service Agreement Number: 3-5110 Coverage Period: 11/28/12 to 11/27/13 This Service Agreement covers the Equipment listed below for the period shown. (Please see additional pages for important terms and conditions) Equipment Located at: CRESTVIEW PUBLIC LIBRARY 1445 COMMERCE DR 3M Account #: CDR7336 CRESTVIEW FL 32539 Model Number Model Serial Number Start Date End Date Annual Fee 3502DM Detection System 3522038 11/28/2012 11/27/2013 $1,523.00 325 Mediacheck 3250213 11/28/2012 11/27/2013 $226.00 Terms and Conditions WHAT WE WILL DO: Hardware: In consideration of payment of the agreement price, 3M will furnish labor and replacement parts necessary to maintain the Equipment specified in this agreement in proper operating condition during the tern of this agreement, provided that the Equipment is installed by an authonzed 3M Service Provider and used as directed. This Service Agreement covers Equipment failure during normal usage. 3M agrees to provide: On -site remedial maintenance during On -Site Coverage Hours When 3M is notified that the Equipment is not in good working order. 3M will provide a toll -free telephone number for Customer to place, and 3M will receive, Equipment maintenance service calls twenty-four (24) hours per day, seven (7) days per Week. All labor, service parts and Equipment modifications 3M deems necessary to maintain the Equipment in good working order. All service parts will be fumished on an exchange basis and will be new parts or parts of equal quality. For certain Equipment, 3M reserves the right to replace the entire unit with new equipment or equipment of equal quality when 3M determines that replacement is more economical than on -site repair. All Equipment and service parts removed for replacement become the property of 3M. Software: In consideration of payment of the agreement pnce, 3M will furnish over -the -phone software support and remote troubleshooting of the 3M Software specified in this agreement as well as updates necessary to maintain the 3M Software specified in this agreement in proper operating condition dunng the term of this agreement, provided that the 3M Software is installed and used as directed. 3M agrees to provide: software configuration modifications 3M deems necessary to maintain the 3M Software in good working order Software updates ;met Filter list updates (as applicable) A toll -free telephone number for Customer to place and 3M to receive software support calls. Over -the -phone software support calls may be placed twenty-four (24) hours per day, seven (7) days per week. Calls will be addressed during 3M Software Support Coverage Hours in the order they were received. WHAT IS NOT COVERED: The basic maintenance fee does not include and 3M is not obligated to provide or perform repair of damage or increase in service time caused by (i) failure of Customer to provide continually a proper operating environment and supply of power as prescribed by the Equipment manufacturer; (ii) accident; (iii) Acts of God, including but not limited to fire, flood, water, wind and lightning; (iv) neglect, abuse or misuse; (v) failure of Customer to follow 3M's published operating instructions; (vi) modification, service or repair of the Equipment by other than 3M authorized personnel; (vii) use of Equipment for purposes other than for which designed; (vrii) painting or refinishing the equipment; (ix) relocation of the equipment; (x) replacement of broken or damaged cabinetry; to include items such as lattices, base covers, book check covers, etc.; (xi) electrical work external to the Equipment; (xii) cosmetic restoration (e.g., filling of holes in floor or walls, plugging or wire inn openings, removal of tape residue, etc.) after removal or relocation of equipment for any reason; (xiii) restoration of Equipment performance when it has been degraded by placement of unauthorized interference sources within the affected range of said equipment; (xiv) service requests related to use of markers (strips) other than those manufactured by 3M or its authorized distributor(s), (xv) modification, or repair of the 3M Software by other than 3M authorized personnel; (xvi) use of the 3M Software for purposes other than for which designed; (xvii) virus / hacker activity; (xvin) Non-3M Software related updates and upgrades including, but not limited to, Operation System, Anti -Virus, Intrusion Detection. (xix) labor or materials associated with consumables such as receipt pnnter paper, separator jaws, patron counter batteries, and similar items. RENEWAL: This agreement is NOT automatically renewable. If a renewal agreement is offered by 3M, the agreement price quoted will reflect the age of the product and the service costs at the time of renewal. ENTIRE AGREEMENT: This instrument sets forth the entire agreement between the parties, and no representation, promise or condition not contained herein shall modify these terms whether made prior to or subsequent to the execution of this agreement. Library Systems 3M. All rights reserved. 3M Center, Building 225-4N-14 St. Paul, MN 55144-1000 1-800-328-0067 78-8123-7221-3 Rev B www.3M.com/library Printed in U.S.A. Copyright © 2009, 3M is a trademark of 3M. 31111 Invoice PAGE 1 OF 2 DIRECT INQUIRIES TO: CUSTOMER SERVICE DEPT. BLDG 225-3S-06 ST PAUL MN 55144 PURCHASE ORDER..P010304 3M CUSTOM CONTACT CENTER PHONE NO...800-328-0067 FAX NO 888-263-1916 ACCOUNT NO. CHARGE TO: CFM0109 --> SHIP TO: W CRESTVIEW PUBLIC LIBRARY 1445 COMMERCE DR CRESTVIEW FL 32539-6944 ORDER DATE 08/29/2012 SHIP DATE 10/06/2012 CONTRACT NO 3-5110 PARTIAL ORDER NO OF54013 000526 INVOICE NO OF54013 TYPE ORIGINAL DATE 10/06/2012 TERMS OF SALE NET 30 DAYS TERMS DATE 10/06/2012 iIiiinlquriilldiill4441"104" lhnlludnil PHI CITY OF CRESTVIEW PO BOX 1209 CRESTVIEW FL 32536-1209 QUANTITY UNIT DESCRIPTION UNIT PRICE TOTAL AMOUNT LOCATED AT CRESTVIEW PUBLIC LIBRARY 1445 COMMERCE DR CRESTVIEW FL 32539 CDR7336 1 EACH SERVICE AGREEMENT MODEL 325 ANNUAL RENEWAL BILLING MODEL 325 SERIAL 3250213 CONTRACT PERIOD IS 11/28/12 THROUGH 11/27/13 226.00 226.00 1 EACH SRVC AGREEMENT 3502 DBL CORR DET SYS ANNUAL RENE WAL BILLING MODEL 3502DM SERIAL 3522038 CONTRACT PERIOD IS 11/28/12 THROUGH 11/27/13 1523.00 1,523.00 CMS ID: 3-5110-11 Remedy ID: 000000000133447 EXEMPTION CERTIFICATE:GOVERNMENT T DETACH AND RETURN WITH PAYMENT CFM0109 CITY OF CRESTVIEW PO BOX 1209 CRESTVIEW FL 32536-1209 REMIT PAYMENT TO 3M P.O. BOX 844127 DALLAS TX 75284-4127 INVOICE NO OF54013 INVOICE DATE.... 10/06/2012 TERMS DATE 10/06/2012 TOTAL MUST BE RECEIVED BY: INVOICE TOTAL 11/05/2012 1,749.00 AMOUNT ENCLOSED OF54013 MI Invoice PAGE 2 OF 2 PURCHASE 0RDER..P010304 CHARGE TO ACCOUNT NO... CFM0109 CONTRACT NO 3-5110 SHIP TO; CRESTVIEW PUBLIC LIBRARY CRESTVIEW FL 32539-6944 INVOICE NO 0F54013 ORIGINAL DATE 10/06/2012 TYPE QUANTITY UNIT DESCRIPTION UNIT PRICE TOTAL AMOUNT TOTAL MUST BE RECEIVED BY: 11/05/2012 INVOICE TOTAL 1,749.00 Please see reverse side for terms and conditions of sale and address change form.