HomeMy Public PortalAboutAB 09-257 Electronic Bill PayMcCALL CITY COUNCIL
AGENDA BILL
Number
Meeting Date
216 East Park Street
McCall, ID 83638
AB 09-257
November 19, 2009
AGENDA ITEM INFORMATION
SUBJECT:
Electronic Statement Presentment and Online Bill
Pay
Approvals: Department/
Committee/Individual
Initials
Remarks
(Originator/
Support)
Mayor / Council
City Manager
Community Development
Treasurer
s.(
Originator
Clerk, Deputy City Clerk
Police Department
Public Works
Golf Operations
COST IMPACT:
Parks & Recreation
FUNDING SOURCE: Water and Sewer Funds
Airport
Library
TIMELINE: ASAP
City Attorney
Grant Coordinator
SUMMARY STATEMENT:
Quotations from three companies providing electronic statement presentation and online bill pay were
solicited in an effort to provide improved customer service to the City's Utility customers. A summary of
the quotations are presented in the attached memo along with a price comparison based on the number of
statements mailed during the last billing cycle. Assumptions were made regarding the number customers
that would elect electronic statement presentment and also the number that would elect to pay their bills
online.
RECOMMENDED ACTION:
Direct Staff to contract with Billing Document Specialists for document mailing, online statement
presentment, and online bill pay with Council's choice of either:
1. absorbing the merchant account and gateway fees;
or
2. direct staff to hold a public hearing to charge a convenience fee to Utility customers
RECORD OF COUNCIL ACTION
Meeting Date
ACTION