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Home My Public Portal About2018.02.08 PCM-G Office 365 Migration Project AgreementOffice 365 Migration - Project Statement of Work MGo�C•ra City of McCall Statement of Work Office 365 Migration Project SOW Version Number: SOW Version,Date: Solution for: Presented by: PCMG Sales, Inc. Contact: Ramsey Tarazi Account Executive ramsey.tarazi@pcm.com (408) 309-5456 1.8. 12/21/2017 8:36 AM City of McCall 216 E Park St. McCall, ID. 83638 PCMG Sales, Inc. 1940 E. Mariposa Ave. El Segundo, CA 90245 Tel: (800) 700-1000 Website: www.PCMG.com CMAS Contract # 3-15-70-0965B City of McCall Contact: Chris Curtain Network Administrator ccurtin@mccall.id.us (208) 634-8999 i City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 1 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 , Rev 1.8 Office 365 Migration - Project Statement of Work DEUVEREW STANDARD TERMS AND CONDITIONS PCMG Sales, Inc. shall perform in accordance with this Statement of Work (the 'SOW) effective on the date agreed upon by and between PCMGG Sales, Inc., a California corporation with principal offices located at 1940 E. Mariposa Avenue, El Segundo, Califomia 90245 ("Provider") and City of McCall, a corporation with its principal office located at 216 E Park St., McCall, ID. 83638 ("Customer"). When mutually signed (executed), this SOW becomes contractually binding on Provider and Customer under the terms and conditions herein. Any information, whether protected by patent or copyright, including, but not limited to, programs, files, specifications, plans, business information, technical information, or other data either written or otherwise (hereinafter "Information"), which has been fumished or disclosed by Customer to Provider (or Provider delivery partners), or by Provider to Customer, its employees, or agents shall remain property of the originating party and shall be considered proprietary Information by the receiving party, its employees, or agents. Information shall not be reproduced, published, or disclosed to any third party (except as noted Provider delivery partners) without prior consent of the originating party. All copies of any and all Information furnished or disclosed (except for 'Deliverables' listed by this SOW) shall be retumed to the -originating party immediately upon written notice. Subject to any specific limitations under applicable law each party hereby agrees to indemnify and hold the other party harmless from and against any and all claims, demands, actions, losses, liabilities, costs and expenses (including reasonable attomey's fees) arising out of or resulting from a breach of this SOW by the indemnifying party. The representations made here shall survive for one (1) year from the termination of this SOW and all claims for indemnification must be made within that one (1) year period. Provider's liability is based on a deliverable site basis, and will not exceed the total amount (fixed cost or cost estimate) of this SOW. Provider shall not be liable to Customer for any delay or failure by Provider to fulfill its obligations under this SOW or otherwise if such delay or failure arises from any cause or causes due to Force Majeure. Provider makes no warranties as to any software and /or hardware manufactured by a third party which it uses to provide services pursuant to the terms of this SOW. In no case will Provider be liable for any loss of business.data, use or interruption. If Customer does not pay the amount due hereunder or breaches any of the terms of this SOW, Provider may, in addition to any other legal remedies it may have, either suspend or refuse to continue to service the equipment. Customer also agrees to pay Provider's cost and expenses of collection, including the maximum attomey's fee permitted by law. DEFINITIONS Deliverable: For the purposes of this SOW, the term 'deliverable' refers to one specific work product that is the outcome of the engagement. Collectively, deliverables are the product for which the price of this SOW is exchanged. Services or activities (work) will be performed as a part of this SOW in order to produce the deliverables (work product). Documentation: The terms 'document' and 'documentation' as they relate to this SOW are intended to mean any notes, charts, graphs, diagrams, report outputs, network addresses, passwords, configuration logs, or any other discretionary information deemed by Provider to be, relevant to this effort. Documentation is not intended to be, or considered to be, complete, comprehensive, or exhaustive as it relates to the overall customer network or information systems environment. Any documentation provided as a part of the execution of this SOW will be limited to systems, items, or topics specifically referenced in this SOW. Knowledge Transfer: The term 'knowledge transfer, as it relates to this SOW, is intended to mean conversational discussions about various technical aspects of this effort. Knowledge transfer is not intended to be, expected to be, or considered to be complete, comprehensive, or exhaustive as it relates to the overall customer network or information systems environment Additionally, knowledge transfer is not intended to replace the need for formal instruction or vendor -supplied training in the operation of any systems installed or configured as part of this SOW. Training: Unless otherwise specifically stated in this SOW, Provider supplied training is not intended to convey any formal certification or credential and is provided on a 'best effort' basis as a courtesy to the customer. Best Effort: The term 'best effort' as it relates to this SOW is intended to mean services provided by Provider to the customer with no express warrantee or guarantee implied. A particular outcome of best effort service is not guaranteed, but every effort will be made to ensure the best result possible within the time allowed and with the resources available. IN SCOPE: The work described in the Activities section of this document, and effort toward the fulfillment and delivery of items described in the Deliverables section of this document are considered to be 'IN SCOPE' as they relate to this effort. The contents of the Assumptions sections of this document provide specific clarification of the scope. OUT OF SCOPE: Any items, components, materials, efforts, objectives, tasks, or services not described in either the Activities or Deliverables section of this document are considered 'OUT OF SCOPE as they relate to this effort OUT OF SCOPE work will not be performed without written authorization by the customer via the project change control process described herein. Testing, Validation, Verification: The terms 'testing', 'validation' and 'verification' refer to the process of comparing measurements and observations of specific information systems to customer provided expectations or criteria. The customer is responsible to confirm that tests, validation, or verification is successful. City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 2 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 3O5Migration 'Project Statement of Work PCM-G. TECHNOLOGY, neFUGHT � Revision HISTORY 4 CMGConbacts 4 .Introduction 5 �Client Environment 5 Project Scope 5- Client Goals ' ` `5 In Scope ' G Out cfScope 7 Operational Model 7 Resource Descriptions D Solution Approach . 8 ` Project/ Engagement Preparation &Planning 9 / 0 Project Kickoff Project Plan Preparation and Review Q Phaea|—D and Analysis S phnoeU—PlanningondDeoign 11 Phase U|—Syobam Implementation 12 Phase K/—Data Migration 14 PhaooV—Know|edgoTraneferondCkmura 14 Deliverables 14 Assumptions 15 Customer Responsibilities 17 PCMGRoeponoibi|itieo 17 Pricing 18 Billing Terns 19 Project Completion 30 Acceptance 30 Addendum A: ProjecChange ORDER ZZ Addendum B: Project COMPLETION 33 City of McCall City ofMcCall LAST REV|GED2/7/2O188:52PM8YBanientou.Abraham Solutions Architect: Preston Thornhill PAGE 3OF23 SOW ID: 84O12152O17PTGO1 SOW Created on- 1245-2017 Office 365 Migration - Project Statement of Work DEUVEigir 216 E Park St. McCall, ID. 83638 Chris Curtain Network Administrator (208) 634-8999 ccurtin@mccall.id.us REVISION HISTORY Date 1'2-1'5 2017. Version_ . 1.3 Description SOW Written for City; of McCall .. Author Preston Thornhill 12-21-2017 1.4 , Updates Per PMO Preston Thornhill ti 12-21-2017.7 , : 1.5 :' . °Update,Request from AE Preston Thornhill. 12-28-2017 1.6 Update Per PMO Preston Thornhill 02-02-2018 1.7 : Customer'; Request Verbiage Change ',Preston Thornhill, 02-07-2018 1.8 PMO Changes Requested Preston Thornhill PCMG CONTACTS Ramsey Tarazi Account Executive (408) 309-5456 ramsey.tarazi@pcm.corn Todd Pekats Vice President of Microsoft Services (914) 813-0417 todd.pekats@pcm.com Preston Thornhill Principal Microsoft Architect (424) 331-1197 preston thornhill@pcm.corn City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 4 OF 23 - SOW ID: 54012152017PTS01 SOW Created on: 12-15-2017 Rev1.8 Office 365 Migration - Project Statement of Work pcmea INTRODUCTION This Statement of Work ("SOW") is entered into by and between the PCMG Sales, Inc. ("PCMG") and City of McCall ("City of McCall") in support of Office 365 Migration - Project ("Services") to. be provided by PCMG.? The purpose of this SOW is to document the services to be delivered, the price of the requested services to be delivered as well as the responsibilities of the various parties responsible for their delivery. Upon acceptance of this SOW PCMG Sales, Inc. and City of McCall agree that any changes or modifications to the SOW must be submitted via the Change Request Form attached to this document. All approved changes will.become attachments to this document, which will then form the new baseline upon which future changes will be measured. Client Environment The current environmentrat City of McCall consists of the following: • Windows Active Directory 2008R2 running in 2008R2 Domain and Forest functional level • -100 users . • —100 mailboxes totaling 1.2TB data . PROJECT SCOPE Client Goals City of McCall currently faces the following challenges within their computing environment: • Migrate to Office 365 to Support Exchange Online • Migrate and Deploy Skype for Business Phone System • Migrate and Deploy Skype for Business Conferencing City of McCall has requested the professional services of PCMG to assist with implementation of a Office 365 Migration solution to address these challenges. Key features of the solution to be implemented are outlined by this statement of work. The overall effort will consist of planning and migration of the necessary Exchange 2010 components to provide seamless deployment and a successful migration from Exchange. The project will conclude and be considered complete once the new Exchange Online deployment, and Skype for Business Phone System and Conferencing and the included. in. Scope Items are complete and the migration of up to 100 mailboxes are complete. PCMG Sales, Inc. recommends configuring Microsoft ,Exchange 2010 Hybrid. in parallel to the current Office environment. Exact details will be defined in Phase II — Planning and Design of this project. City of McCall PAGE 5 OF 23 LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham SOW ID: S4012152017PTS01 Solutions Architect: Preston Thornhill SOW Created on: 12-15-2017 Rev 1.8- Office 365 Migration - Project Statement. of Work nCNI• G DEtNERECe THE RIGHT The services may be provided remotely (unless otherwise required by funding options) to keep costs down as well as meet City of McCall's schedule or can be conducted on site if required by City of McCall and/ or funding options chosen. . In Scope • High-level health -check of clients Active Directory • High-level health -check of clients Exchange Environment • High-level health -check of clients current Unified Communications environment • High-level health -check of clients current Network environment • High-level health -check of clients current IP Segmentation • In-depth understanding of clients communications requirements • In-depth understanding of clients physical locations and connectivity • In-depth understanding of client's QOS strategy • In-depth understanding of current Telco provider and the services provided • In-depth understanding of client's voice requirements • In-depth understanding of clients end user device requirements • In-depth understanding of DNS environment . • Deployment of Skype for Business in Office 365 • Configuration of Skype Tenant. • Internal and External IM/Presence • Conferencing o Audio/Video o Instant meetings , o Application sharing o Skype Broadcast meetings • User external access o Mobility o Federation • SIP Federation • XMPP Federation ■ PIC Federation • Enterprise Voice o Dial plan o Voice Policies o Response groups o Cloud Connector Edition o Unassigned Numbers o E911 (Emergency Services). PSTN Conferencing Configuration • . • Monitoring • Call Quality Dashboard • Validation and Testing of Skype for Business Environment • .Pilot Migration —10 Users • Migration of remaining 90 users. • Documents outlined in the Document Deliverables Section City of McCall . LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 6 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project . Statement.of Work Out of Scope Tasks that are considered to be Out of Scope for this Statement of work include: _ • PCMG Sales, Inc. will not be responsible for any existing remediation work for outstanding issues. Including but not limited to: o LAN/WAN o DNS/WINS/DHCP o Network and Active Directory Replication o Network Connectivity / Bandwidth o • Outlook Anywhere / Outlook Connectivity (Must be functioning properly prior to project start) o Issues caused from Server / Application Patch's • Configuration of SharePoint, One Drive, or other 0365 components beyond Exchange 2010 • Integration / Migration / Troubleshooting of Third Party applications • Deployment of any SMTP Servers • . Migration of Service Accounts • Migration of Dynamic Distribution Groups - Azure Connect does not SYNC these • .. Migration of Address Lists —Azure Connect does not SYNC these • Migration of user accounts beyond what's called out in Scope • Migration of Local PST's or Archives • Deployment of any Client Software or Patch's • Application compatibility or User Acceptance Testing (UAT), unless otherwise specified, is not within the scope of this statementof work. • . Remediation of application compatibility issues . • Configuration of any Firewall, Networking, Load Balancing, or Storage infrastructure Any activity not mentioned explicitly "In scope" section is considered Out of Scope and hence will not be considered. Any additional requirements will be treated as change request: and will follow the standard change request mechanism and will be estimated accordingly. - OPERATIONAL MODEL Estimated Project Timeline In order to manage and drive this project to a successful completion, a dedicated PCMG consultant will be responsible for providing the services as described here in. Any costs beyond the scope of this proposal to complete the project must be pre -approved in writing by City of McCall and PCMG. Estimated Project Start Date The start date for this project has not been determined. PCMG will work with Customer upon execution of this, statement of work to determine a project start date based on mutual availability of resources and • scheduling constraints. Estimated Project Duration This engagement is expected to be approximately twenty calendar daysfrom the project start date. City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 7OF23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work pcm.G HE KIG LOGY, DEUVEREO. Estimated Project Completion Date The completion date for this project has not been determined. PCMG will work with Customer upon execution of this statement of work to determine a project completion date based on the customers requirements and mutual availability of resources. Resource Descriptions Resource Responsibilities Sr. MS Solution Architect • Assessment of Current AD / Exchange Environment • Knowledge Transfer Assessment. of Current AD / Exchange Environment • Design of Migration Environment • Build out of Environment • Migration of Mailboxes • Knowledge Transfer Project Manager • Kick-off Meeting • Project Update Communication • Project Resource Planning • Project Escalations • Project Hours and Budget Tracking • Other Project Management Duties and Tasks as needed SOLUTION APPROACH PCMG Sales, Inc. recommends a thorough review of the existing AD and Exchange environment in preparation of the transition to Exchange 2010. This engagement will be conducted in five phases based on Microsoft Best Practices and a standard Microsoft project delivery methodology. PCMG Sales, Inc. recommends the following phases to accomplish City of McCall goals: Phase I — Discovery and Analysis Phase II — Planning and Design Phase III — System Implementation and Deployment Phase IV — Data Migration Phase V - Knowledge Transfer and Closure City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 8 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work PC ♦!i THEE N ■(� TtHOLTECHNOLOGY. DEUVERED' Project/ Engagement Preparation & Planning Project Kickoff The purpose of this activity is to identify the project team members, and facilitate a common understanding of the project objectives, roles and responsibilities within the scope of the Services covered by this SOW. PCMG Sales, Inc. will conduct a kick off meeting to: • ' Review and validate the project objectives and scope • Discuss project activities and milestones • Create a contact list of parties and members involved in the project • Discuss and prepare remote connectivity requirements and needs Project Plan Preparation and Review PCMG Sales, Inc. will assign a Project Manager who will provide the following: NOTE: Project Management (PM) is required on all PCMG Sales, Inc. engagements in excess of 40 hours. If City of McCall is to provide their own internal PM resource, that resource must provide the following items during the entire project/ engagement in addition to any internal City of McCall requirements. • Formalized Project Plan, including timeline, schedule, milestones, and projected closure date(s) • Mapping of project/ engagement resources according to the project plan • Coordinate and facilitate project/ engagement kickoff, status and close out calls at agreed upon intervals • Document and distribute meeting notes/action items for all scheduled project management status calls • Create and distribute escalation and contact lists • Conduct weekly status meetings to proactively identify any issues that may arise in order to mitigate risk • Facilitate any necessary change orders and administrative tasks when needed • Set, Monitor, and Manage project/ engagement scope and expectations • Identify and manage project/ engagement risks • Monitor the status and progress of the project/ engagement as well as the quality of items provided • Communicate with PCMG Sales, Inc. internal and customer resources at regular intervals as agreed Phase I — Discovery and Analysis The primary activities for Phase I are to validate requirements, understand the current environment and goals,revalidate any design work completed to date, and discuss various design options. PCMG Sales, Inc. will conduct a discovery session with City of McCall stakeholders to determine the readiness of Active Directory and Exchange in preparation for the Exchange 2010 environment, and discuss any remediation steps that may be necessary to improve system optimization based on Microsoft and industry best practices. PCMG Sales, Inc. will review the pertinent technical information provided by City of McCall. This information may include, but may not be limited to the following: City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 9 OF 23 SOW ID: 54012152017PT501 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work PcmrM+ DEU EKED • Desktop management practices • Network security requirements • Administration requirements (geographically, departmentally, etc.) • Organizational structure and hierarchy • Messaging requirements o Dependencies on functionality unique to Exchange o Desired functionality absent from the current Exchange o Migration requirements o Validate existing Service Level Agreements o Data Retention, Archiving and Journaling Requirements o -Data Loss Protection Requirements o Encryption Requirements o Archiving Requirements o Client Access Requirements • Support requirements • End user impact assessment • Organizational re -structuring plans • Exchange system health • Mailbox health • Logical network diagram • . Wide Area Network diagram with links and bandwidth • Active Directory Forest and Domain structure • IP subnet design and future plans • Microsoft Exchange design o Exchange platform and geographic distribution o Client or end -point platform and geographic distribution o . Exchange applications and/or features o External or third party applications which depend on the Exchange - o This design must meet the requirements of auto DAG failover with two servers at primary site single server at DR. • - • Review Skype for Business Functionality o Internal and External IM/Presence o Internal and External•Conferencing - • Audio/Video • Instant meetings • Application sharing • Desktop sharing • Application Sharing • Skype Broadcast meetings o User external access • Mobility • Federation • SIP Federation • XMPP Federation • PIC Federation o Enterprise Voice (PSTN Calling) • Dial plan City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 10 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work •pcmGz.rDELIVERED' • Voice Policies • Call routing • Response. groups • Unassigned Numbers • Cloud Connector Edition • E911 (Emergency Services) ' o PSTN Conferencing Configuration • .Configuration and Country Selection PCMG Sales, Inc. will use existing City of McCall documentation and management tools, where available. Should thesprovided information be inadequate, PCMG Sales, Inc. will require an onsite audit to investigate and document the necessary components. An onsite audit is beyond the scope of this proposal and excluded from PCMG Sales, Inc.'s effort and fee estimates quoted herein. Discussion with City of McCall that all Office Clients and Desktop / Operating Systems and Exchange Servers are patched to the most current versions. PCMG Sales, Inc. will notify City of McCall of any items that are uncovered during this phase which could cause project issues or delays. Phase II — Planning and Design PCMG Sales, Inc. will work with the appropriate project team members and stakeholders from your company in a series of informal workshops and discussions regarding the current and end -state design of your infrastructure. Active participation and presence from key members of your staff is imperative during this time to ensure requirements are clearly defined and validated and that the design is based upon those requirements. PCMG Sales, Inc. will leverage industry leading practices and our extensive experience to develop a comprehensive, scalable, robust, and secure end state design. This planning session will identify timelines and ownership of tasks. Develop a Design based on the requirements gathered in Phase I that will meet the expectations of City of McCall. The solution will be built around Microsoft Best Practices. The Strategy for the migration in this SOW is assuming that a standard Migration approach will work. If after completion of the Phase 1 — Discovery and Analysis Phase another migration strategy is required PCMG Sales, Inc. will stop the project to work with City of McCall to identify if any changes to this SOW are required before proceeding. Any Mailboxes over 50GB or Mail items over 150Mb may require special treatment and additional project time to migrate. Additional time can be added via the change order/change request process. During the planning and design phase, PCMG Subject Matter Experts will perform Architectural Design task to meet the in -scope objectives of the project using the following tools and approach. • Design for the Skype for Business Office 365 Tenant • Firewall requirements • DNS Requirements City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 11 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work � ��rR. p U EREO • Microsoft Licensing Requirements • Hardware and Phone Devices Requirements During this phase, handset and headset quotes will be compiled, tasks will be defined, resources will be assigned and timelines will be created for the deployment of the solution. It will be the responsibility of Customer to provide quotes or pricing for any of the identified resources if those resources are to be provided by a third -party other than PCMG. At the conclusion of this phase the Customer will have a clear understanding of the costs that will be incurred to implement the solution as well as a timeline for the complete deployment. • Milestones & timeline • Resource Allocation Effort and Duration Estimates • Dependencies • Bill of Materials PCMG Sales, Inc. will provide a Project Plan for this project. The Project Plan may be updated after the completion of each Phase of this project. Phase III — System Implementation During implementation, PCMG Sales, Inc. will provide, on a regular basis, a written progress report in accordance with PCMG Sales, Inc. standards, detailed work undertaken to date, progress against plan, future work for the next reporting period, and any issues or problems encountered. PCMG Sales, Inc. can assist with remediation of the existing Active Directory and/or Exchange 2013 systems. If this effort is required, then additional project time can be allocated by leveraging the Change Request Form. Validate and configure the Exchange 2010 environment. This will be determined by planning session referenced in Phase II Planning and Design. Three email domains will be transferred to Office 365. Additional domains will require additional project time that can be allocated by leveraging the Change Request Form. City of McCall will be responsible to ensure that their environment is ready for this update. Troubleshooting any issues after this update is performed is not part of this SOW. A typical Skype for business deployment will consist of: Use of approved and supported hardware Use of approved and supported software Use of approved and supported networking devices Use of approved and supported private and public certificates Use of approved and supported end -user devices Validate and configure the Skype for Business environment. This will be determined by planning session referenced in Phase II Planning and Design. City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 12 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work P R DfWEREO One SIP domain will be transferred to Skype for Business Environment. Additional domains will require additional project time that can be allocated by leveraging the Change Request Form. Install and configure Skype for Business Front End Pool, Edge Pool, Reverse Proxy and Office Web Application Server. This will be determined by planning session referenced in Phase II Planning and Design. Deployment Strategy for Skype for Business Deploy Instant Messaging and Presence to Internal and External Network 1. Configure internal DNS records 2. Configure external DNS records 3. Configure Skype for Business Office 365 Tenant 4. Provide port requirement for City of McCall internal users (if required) 5. Deploy Monitoring feature -set —Port 80 Only 6. Perform testing and monitoring of Skype for business functionality 7. Enable Test User for pilot testing Deploy Enterprise Voice (PSTN Calling) Functionality 1. PCM SME will work with City of McCall engineers for supported VOIP scenarios for City of McCall organization. 2. PCM SME will execute Skype Operations Framework to determine the correct outcome 3. PCM SME will require documentation of current DIDs to User Accounts 4. PCM SME will identify the compatibility and supportability with already deployed IP PBX. 5. PBX Replacement - PCMG will design and plan a migration strategy that will initiate a cutover from client's PBX system to a Skype for Business in Office 365. 6. Based on project requirements PCMG's SME's will: a. Configure a PSTN Calling features in Office 365. Locations will be assigned to allow for E911 b. Configure a City of McCall Global/Site/User level Voice Dial Plan for users as required by organization. c. Configure a City of McCall Global Voice Route. d. Configure City of McCall Global/Site/User level Voice Policy. 7. PCMG SME will configure test response group and verify the functionality. 8. PCMG SME will configure advance voice features Unassigned number (If required). 9. Assist in the configuration of the City of McCall users Active Directory Phone attributes for use with enterprise voice. City of McCall engineers will perform the actual work. 10. PCMG SME's will configure all users 11. Perform testing and monitoring of skype for business server 2015 infrastructure for functionality and basic call functionality. Note: PCMG SME has right to recommend additional work based on the required EV configuration for multiple sites and advance features. Change Order will be required for additional level of effort. City of McCall • PAGE 13 OF 23 LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham SOW ID: 54012152017PTS01 Solutions Architect: Preston Thornhill SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work ' DELIVERED' Phase IV — Data Migration Many variables could affect the order of these tasks, as well as the timeframes for task completion. Every implementation has its own specific issues. Therefore, Exchange 2010 migrations and Installations have no hard and fast rules. Many factors will determine the velocity of the migration including customer readiness, bandwidth availability, toolset selection, etc. PCMG Sales, Inc. will test migration aspects from Exchange 2010 to Office 365 and perform the migration of up to 100 mailboxes that are under 100GB in size. Larger Mailbox sizes can be included in this group by adding additional project time via the'change order/change control process, currently these mailboxes are not included in this scope. Once 100 Mailboxes and users have been migrated to Office365 this will complete this phase. Phase V — Knowledge Transfer and Closure PCMG Sales, Inc. will conduct an overview session with City of McCall staff to review the project milestones and ensure that all project requirements have been addressed. Knowledge transfer will be ongoing throughout the project as over the shoulder training." This training will cover topics in relation to the basic administration of the Office 365 environment. PCMG will host a 2 hour close out session to answer any remaining questions regarding aspects of the project. PCMG Sales, Inc. will seek to close the project and City of McCall will be sent a Project Completion Form to sign located in Addendum B. DELIVERABLES The following items will be delivered to Customer and shall constitute the work product of this engagement. This section outlines any formal documents provided during each phase. Items listed as Out of Scope can be added by increasing required project time. Deliverables by phase listed below: Phase I — Discovery and Analysis • Discovery Document Phase II — Planning and Design • Project Plan Phase III — System Implementation and Deployment • "As Built" Guide — Exchange 2010 Hybrid Phase IV — Data Migration City of McCall LAST REVISED 2/7/2018 8:52 PM -BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 14 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project. Statement of Work PC THE RIGHT' TECHNOLOGY DELIVERED. • Migration Schedule Phase V — Knowledge Transfer and Closure • Skills Transfer • Signed Project Completion Form - PCMG The work effort for this SOW will be performed on an hourly basis. The only deliverables of this engagement are the specified number of service hours worked and best effort toward the desired results outlined in the sections above. Items 1) and 2) in this section serve to document that the deliverable (service time) was received by Customer. ASSUMPTIONS PCMG has identified the following assumptions that are relevant to the scope of this work effort: 1) It is assumed that all work related to this engagement will be performed during normal business hours (Monday through Friday 8 a.m. — 6 p.m. customer local time). 2) All documentation will be provided in Microsoft WordTM, Microsoft ExcelTM, Microsoft VisioTM' or Adobe PDFTM electronic file formats at PCMG's discretion or in any format otherwise agreed by PCMG and Customer. 3) A project kick-off meeting will occur prior to the project start date. Additional responsibilities" from City of McCall may be identified at that meeting (e.g. site plans, areas of investigation, requirements changes, etc.), and may affect the project timeline or pricing. 4) City of McCall will provide hardware and software required for the implementation of this project, as well as connectivity and security authorization. to allow consultant(s) to, access City of McCall's network and systems in a timely fashion, as per the project schedule. " 5) Equipment staging and deployment will occur at the customer's facility or remotely 6) City of McCall will provide physical and remote access to equipment as necessary to perform functions/tasks pertinent to this project 7) City of McCall will provide resource and information as necessary to perform tasks pertinent to this project 8) City of McCall shall facilitate management and end -user communication with regards to cut - over, migration and/or potential outages as necessary 9) Otherwise stated by the Customer, cutovers are scheduled for after-hours (non -business hours). Any cutover performed during business hours are subject to business, and/or organizational interruption and the Customer understands and acknowledges the- risks involved. 10) City of McCall will acquire an appropriate number of licenses of the product to support this project. . 11) PCMG Sales, Inc. will utilize City of McCall's hardware and software licenses, where applicable, during the engagement. 12) City of McCall will acquire any. 3rd party SSL certificates required by this project - 13) City of McCall staff will be responsible for all network changes required for this project including but not limited to switches, routers, firewalls, external DNS and load balancers City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 15OF23 SOW ID: 54012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work PMnG 14) City of McCall will be responsible for all client -side software upgrades and configurations including but not limited to Outlook, Apple IOS Mail, Android Mail, etc. 15) City of McCall maintains proactive backup procedures and will perform necessary backups of the environment prior to any changes within the environment occurring. 16) PCMG Sales, Inc. is not responsible for any data loss or consequences of lost or incorrect data due to any factors including but not limited to server outages, software failures, hard drive bad sector areas, network outages, backup failures, or from lack of laboratory testing. 17) The IT infrastructure is stable and there are no known issues. 18) Effort estimates are based on available information and experiences. Upon completion of each phase, these estimates will be updated (if required) and communicated to City of McCall for authorization. 19) PCMG Sales, Inc. requires a minimum of three weeks' notice prior to the project start date to schedule resources accordingly and ensure that travel costs are kept to a minimum. 20) All services performed above and beyond the scope denoted within the Scope of Work of this proposal will be handled with a formal Change Order. 21) The time line that has been developed is based upon contiguous • business days and is dependent on the ability to obtain free and clear access and authority to required areas of City of McCall's network and facilities. Delays caused by City of McCall will be invoiced at the hourly rates shown. 22) City of McCall will provide a dedicated resource or resources, as determined by the project 'schedule requirements and the engagement delivery date, to act as an interface with the PCMG Sales, Inc. project team for the duration of the engagement. Requests for information will- be serviced in a timely manner, and in any event within one business day. City of McCall project personnel will have the personnel available, on a•daily basis, to meet, speak, and collaborate with PCMG Sales, Inc., to achieve the critical path deadlines and engagement delivery target date. 23) City of McCall project personnel will be in position to attend all project meetings or interviews that have been scheduled. If City of McCall resources cannot attend a scheduled meeting or interview, backup personnel will be provided by City of McCall, authorized to speak on behalf of City of McCall during the scheduled meeting. 24) PCMG Sales, Inc. assumes that City of McCall project manager has City of McCall Senior Management authority and can create an environment that is conducive of rapid information exchange between City of McCall and the PCMG Sales, Inc. project team and other City of McCall organizations, to achieve the critical path deadlines and engagement delivery target date. 25) Suitable WAN links exist for migrating Exchange mailboxes in a reasonable timeframe. 26) PCMG Sales, Inc. will not migrate or transition any third party . applications to the new environment. If such work is desired a Change Request can be completed after the discovery phase has been completed. 27) PCMG Sales, Inc. uses a forty (40) hour billable work week as its standard. On -site services are generally delivered over a five (5) day, eight (8) hours/day work week, Monday through Friday, unless otherwise mutually agreed. At PCMG Sales, Inc.'s discretion, PCMG Sales, Inc. may require a four (4) day, ten (10) hours/day work week to accommodate longer projects or special circumstances. Weekend and holiday hours may be available at an additional charge. City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 16 OF-23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365.Migration - Project ..Statement of Work THE RIGM .'JHERIOLOGY DEUVERED` CUSTOMER RESPONSIBILITIES 1) Customer is responsible to provide PCMG reasonable. access (including remote access) to all facilities and equipment as needed to perform the engagement and accomplish the stated objectives. 2) Customer is responsible to provide PCMG complete and accurate documentation of Customer systems and .policies as requested throughout the engagement, so long as such requests comply with Customer stated security policies. . 3) Customer is fully responsible to maintain any and all needed backups of company information, data, and system states throughout the entire engagement. PCMG will make every effort to avoid the possibility of data loss, but PCMG is not responsible for any data loss that may occur during this engagement. 4) - Assign a single Point of Contact who is: a. Responsible for all City of McCall aspects of this project b. Authorized to make all decisions relative to the project, including identification and assignment of City of McCall resources. c. .Available to PCMG Sales, Inc. consulting personnel throughout the delivery of the Services d. Is authorized to sign acceptance forms, approve consultant hours, and approve project changes . e. Will coordinate all interviews or meeting schedules 5) All Project requests and changes must be communicated and negotiated through the PCMG Sales, Inc. project coordinator in writing. Refer to the change request form attached to this document. 6) . Provide User ID and passwords to the PCMG Sales, Inc. engineers for all existing systems that needs to be configured as part of this project 7) Assign personnel as appropriate to work with PCMG Sales,. Inc. for the duration of the project. Delays in providing this staffing may lead to a Change Order, and result in additional cost and/or delay in completion of the Services 8) .Provide a suitable work area commensurate with the number of on -site PCMG Sales, Inc. engineers. The work area will include -desks, chairs, and telephones, and internet access 9) Perform any backups required to systems affected by the project - 10) Provide accurate, complete and timely information, business and technical data or documentation as requested by PCMG Sales, Inc. to perform the Services 11) If PCMG Sales, Inc.'s performance under. this. SOW depends upon services, hardware or software being supplied by -third parties. City of McCall is responsible for obtaining all such third -party hardware, software, and consulting services, which are a prerequisite or dependency to PCMG Sales, Ins.'s performance under this SOW. City of McCall "is also responsible for any such third -party product and/or service charges and fees 12) City of McCall is responsible for ensuring all necessary cabling infrastructure is installed and functional prior to cutover. PCMG. RESPONSIBILITIES 1) PCMG is responsible to make any requests for information or systems access in a reasonably timely fashion, so as not to cause project delays or missed deadlines: City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 17 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work • DEUVEREO. 2) PCMG is responsible.to make any requests for information or -systems access in a way that complies with stated Customer security policies. 3) PCMG is responsible to provide a project timeline (upon request) and reasonable justification for any missed deadlines or project delays. 4) PCMG is responsible to provide responses to anyreasonable inquiries regarding project status and progress (upon request) throughout the engagement. 5) PCMG is responsible to perform the activities and provide the deliverables herein. 6) Review and, administer a Project Change Control Procedure with City of McCall Point of Contact, as defined in this SOW 7) PCMG Sales, Inc. will assign a Project Manager to manage resources and organization for this engagement: 8) Review the SOW, and any associated documents, with City of McCall Point of Contact 9) Coordinate and manage the technical activities of PCMG Sales, Inc.'s personnel 10) Prepare and maintain theproject plan which lists the activities, tasks,.assignments, milestones and estimates for performance of this SOW - . 11) Help resolve deviations from the • project plan with City of McCall Point of Contact 12) Manage and support services stated under this SOW PRICING. This offer is extended to City of McCall until 02-28-2018 at close of business (5:00 PM Pacific Standard Time). If this offer is not accepted within this time frame PCMG reserves the right to withdraw this SOW. In the event that City of ,McCall does not accept this SOW and PCMG Sales, Inc. exercises its right of withdrawal; this document becomes the sole property of PCMG Sales, Inc. and must be returned in its entirety and is accepted as copyrighted material. PCMG has estimated the costs required to provide the services detailed in this.statement of work. This is an hourly estimate, and as suchonly the actual hours worked will be billed A signaturewithin the pricing section of this Statement of Work (SOW) by an authorized City of McCall representative indicates an acceptance of this SOW and authorizes PCMG to proceed with all necessary actions to start this project / engagement including procurement of the products, services, and resources described in this SOW. Each party warrants and represents that its respective representative whose signature appears below is duly authorized to execute and deliver this SOW. . SERVICES WILL BE INVOICED ON ACTUAL HOURS WORKED* SERVICES WILL BE DELIVERED REMOTE USING ONSHORE AND OFFSHORE PERSONNEL _ — i .Service DescriptionCost Project Manager — - -- -- -7- . Unit .. $170 :, .. ii Un Unit• QTY i' (Hrs=)Ji 24 � Cost _- .__ . $4,080.00 . • t ° ; Totals is I Sr. MS Solution Architect $220 92 • $20,240.00 Off -shore Microsoft Sr. Consultant $95 . 90 $8,550.00 City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill .. PAGE 18OF23 SOW ID: S4012152017PTS01 SOW Created. on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work P THE RIGHT • TECHNOLOGY. OEUVEREO Technical Project Lead I $220 I 0 I . $0.00 ESTIMATED SUBTOTAL $32,870.00 Professional services opportunity investment - ($30) per hour for Project Manager - ($35) per hour for Sr. MS Solution Architect - ($10) per hour for Off -shore Microsoft Sr. Consultant $720.00 $3,220.00 $900.00 Professional services opportunity investment estimated subtotal • $4,840.00 Travel and Expense **Invoiced at actual, cost (approx.,$2,200/week per resource) 0 $0.00 ' Weeks Net Customer Cost after Funding Options and Discounts $28,030.00 *Total price and Unit QTY (Hrs.) are estimates ONLY. Actual cost may be more or less than the amounts shown. SOW Reviewed by: Abe- 8arrce tv-sr Billing Terms The Customer will be invoiced monthly for hours worked and for all project related services, actual travel costs and expenses. Travel Costs and Expenses. Customer shall reimburse Provider for reasonable out-of-pocket travel, lodging and meal expenses as Provider may incur as necessary for its performance of the Services and in accordance with Provider travel and expense policy. Provider will provide documentation related to expenses, upon written request. The expense for authorized air travel will be reimbursed at cost. Provider attempts, when feasible, to book the flight at least two (2) weeks in advance. Air Travel expense will be reimbursed for coach fare only. If the project is expedited within two (2) weeks, Customer will be charged increased travel fair accordingly. The expense for authorized rental car and other transportation fees (train, taxi, subway) will be reimbursed at actual cost. Customer will not be responsible for, nor reimburse, any type of insurance on the rental car. Provider does have preferred rates with many hotels, based on lodging availability. If Customer has pre -negotiates rates with local hotels, upon request Provider will agree to use these hotels as appropriate and based on availability. A per -diem rate of $60 per day for meal expenses is allowed and will be charged accordingly for Technicians\Engineers traveling to the Customer location. City of'McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 19 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work, pogGTIII Customer does not reimburse for the following: Customer will:not.be responsible for reimbursement of any personal goods (cigarettes;. magazines, newspapers and toiletries); nor personal entertainment (theater,rriovies, sports events, including movies on demand). Project Completion This project will be considered complete when all expected deliverables have. been received by Customer, as: acknowledged and agreed to by the parties through a Project Completion form, in accordance with the procedures set forth in this paragraph. At the completion of the project, PCMG will provide the Customer with a Project Completion form. Customer will have 7 calendar days from thedate of receipt of the Project Completion form either (I) to accept it by:signing and returning it to PCMG, or, (ii) to articulate its objections in writing to PCMG If Customer does not timely provide PCMG. with written. acceptance or objection(s) within such 7 calendar day period, Customer will be deemed to have ACCEPTED the project and all associated deliverables without any further action by either party. ACCEPTANCE I, the undersigned, have read and agree to the terms of this SOW titled 'Statement of.Work for Office 365.Migration. 1 am an authorized representative of my organization, and l agree that once mutually signed all pages of this SOW will have full force and effect for execution by all parties. Customer authorizes PCMG to perform the services detailed herein, and agrees to the fee schedule also defined herein. PCMG agrees to perform the activities and provide the deliverables defined herein. Upon completion of services and Customer acceptance, Customer authorizes PCMG to invoice for services performed under this Statement of Work. Customer agrees to pay PCMG by the due date set forth in the PCMG invoice (including all applicable taxes). . City of McCall uthorized Signature (Above name printed) CO 4: v c - f ?re SLCiikvd- Title (printed) Date City of McCall . . LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PCMG Sales, Inc. Authorized Signature Todd Pekats (Above name printed) Vice President Title (printed) 2/20/2018 Date PAGE 20 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work . DELIVERED' Customer does not reimburse for the following: Customer will not be responsible for reimbursement of any personal goods (cigarettes, magazines, newspapers and toiletries); nor personal entertainment (theater, movies, sports events, including movies on demand). , Project Completion This project will be considered complete when all expected deliverables have been received by Customer, as acknowledged and agreed to by the parties through a Project Completion, form, in accordance with the procedures set forth in this paragraph. At the completion of the project, PCMG will provide the Customer with a Project Completion form. Customer will have 7 calendar days from the date of receipt of the Project Completion form either (i) to accept it by signing and returning it to PCMG, or. (ii) to articulate its objections in writing to PCMG If Customer does not timely provide PCMG with written. acceptance or objection(s) within such 7 calendar day period, Customer will be deemed to have ACCEPTED the project and all associated deliverables without any further action by either party. ACCEPTANCE I, the undersigned, have read and agree to the terms of this SOW titled 'Statement of Work for Office 365 Migration. I am an authorized representative of my organization, and I agree that once mutually signed all pages of this SOW will have full force and effect for execution by all parties. Customer authorizes PCMG to perform the services detailed herein, and agrees to the fee schedule also defined herein. PCMG agrees to perform the activities and provide the deliverables defined herein. Upon completion of services and Customer acceptance, Customer authorizes PCMG to invoice for services performed under this Statement of Work. Customer agrees to pay PCMG by the due date set forth in the PCMG invoice (including all applicable taxes). City, of McCall Authorized Signature Soh leS (Above name printed) CC tc.. r C f Pre S t C O Title (printed) 91 Date PCMG Sales;anc. Authorized Signature (Above name printed) Title (printed) Date City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 20 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 . Rev 1.8 Office 365 Migration - Project Statement of Work P THE RIGHT ■ TECHNOLOGY, • DELIVERED' .Please initial one option to indicate Purchase`Order requirement: ` Initial One Option Purchase Order #: Hard copy Purchase Orderattached Purchase Order # to be provided at later date Purchase Order not required At the discretion of PCMG, this SOW may be subject to change in pricing and/or terms if not signed and returned on or before 02-28-2018. City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 21 OF 23 SOW ID: S4012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work P THE RIGHT TECHNOLOGY. DEUVERED' ADDENDUM A: PROJECT CHANGE ORDER Throughout the project it may be necessary to amend this scope of work or request approval for additional project related costs. Such requests will be submitted to City of McCall (Customer) via the following project change order. PROJECT CHANGE ORDER 1. Project Information 1.1. Project Name: 1.2. Account Manager: `./ 1.3. Project Manager: 1.4. CustomerSponsor: 1.5. Governing SOW: This change request shall serve as an extension of service SOW `Statement of Work for [PROJECT NAME] executed between PCMG and Customer on [DATE]. 2. Change Request 2.1. Change. Category ■ Regulatory Requirement • Requirements Omission ■Scheduling Issue ■Technical Issue • Business Need • Design Omission • Procurement Issue • Other 2.2. Change Description: 2.3. Change Justification: 2.4. Change Impact 2.4.1. Effective Date: • 2.4.2. Estimated Duration: 2.4.3. Estimated Cost: 3. Acceptance - CUSTOMER ACCEPTANCE OF PROPOSED CHANGE: The Customer project team has reviewed and accepts the proposed change to the project scope and modification of the terms of the governing SOW. Signature: Customer Name . S A M P L E DO NOT S I G N l &Title: Date: City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE 22 OF 23 SOW ID: 54012152017PTS01 SOW Created on: 12-15-2017 Rev 1.8 Office 365 Migration - Project Statement of Work PCM •THE RIGHT TECHNOLOGY. DELNERED' ADDENDUM B: PROJECT COMPLETION When the project is complete, PCMG will request final acceptance of all services and deliverables from Customer via the following project completion form: PROJECT COMPLETION FORM This document serves to confirm that the [PROJECT NAME] project has been completed and all of its deliverables have been met per the Statement of Work for [PROJECT,NAME]. 1. Project Name: [PROJECT NAME] 2. Customer: . [CUSTOMER NAME] Customer Contact , Title Addressl Address2 City, State, Zip Phone number Email Address 3. Project Number: Internal Use Summa of Deliverables: 4. Phase(s) to be Billed: S.ecific .hase s billed project hours , / • First Deliverable • Second Deliverable • Third Deliverable • Additional Deliverables... Note: Please provide total 5. Acceptance PROJECT COMPLETION DELARATION: The Customer project team has received and reviewed all expected deliverables of the project, accepts all the services provided, and considers the terms of the SOW fulfilled. Customer authorizes PCMG to invoice any outstanding balance for services rendered. Signature: SAMPLE - D O . N•OT SIGN Customer Name & Title: - Date: City of McCall LAST REVISED 2/7/2018 8:52 PM BY Barrientos, Abraham Solutions Architect: Preston Thornhill PAGE23OF23 SOW ID: 54012152017PT501 SOW Created on: 12-15-2017 Rev1.8 Statement of Work for Office 365 Migration PCM ADDENDUM A: PROJECT CHANGE CONTROL 1. Project Information 1.1. Project Name: Office 365 Migration 1.2. Account Manager: Ramsey Tarazi 1.3. Project Manager: Khalil Hamideh, PMP 1.4. Customer Sponsor: David Simmonds 1.5. Governing SOW: This change request shall serve as an extension of service SOW `Statement of Work for Office 365 Migration executed between PCM, Inc. and City of McCall. 2. Change Request 2.1. Change Category ['Regulatory Requirement ['Scheduling Issue ®Business Need ['Procurement Issue 2.2. Change Description: Due to lack of documentation available with Microsoft in regards to government tenants, the following Statement of Work (SOW) deliverables are being removed from this deployment: ❑Requirements Omission ['Technical Issue ['Design Omission ['Other Deploy Enterprise Voice (PSTN Calling) Functionality PCM SME will work with City of McCall engineers for supported VOIP scenarios for City of McCall organization. PCM SME will execute Skype Operations Framework to determine the correct outcome PCM SME will require documentation of current DIDs to User Accounts PCM SME will identify the compatibility and supportability with already deployed IP PBX. PBX Replacement - PCMG will design and plan a migration strategy that will initiate a cutover from client's PBX system to a Skype for Business in Office 365. Based on project requirements PCMG's SME's will: Configure a PSTN Calling features in Office 365. Locations will be assigned to allow for E911 Configure a City of McCall Global/Site/User level Voice Dial Plan for users as required by organization. Configure a City of McCall Global Voice Route. Configure City of McCall Global/Site/User level Voice Policy. PCMG SME will configure test response group and verify the functionality. PCMG SME will configure advance voice features Unassigned number (If required). Assist in the configuration of the City of McCall users Active Directory Phone attributes for use with enterprise voice. City of McCall engineers will perform the actual work. PCMG SME's will configure all users Perform testing and monitoring of skype for business server 2015 infrastructure for functionality and basic call functionality. City of McCall REVISED 09/07/18 BY Khalil Hamideh PAGE 1 OF 2 REV. #1 Statement of Work for Office 365 Migration PCM 2.3. Change Impact 2.3.1. Effective Date: 09/01/2018 2.3.2. Estimated Duration: Removal of deliverables presented above have no impact to project duration. 2.3.3. Estimated Cost: No additional costs will be incurred on the project. The following is a summary of hours available to date: Resource Budget Used Remaining Project Manager 24 17.50 6.50 Solutions Architect 92 59.50 32.50 Offshore Engineer 90 59.50 30.50 3. Acceptance CUSTOMER ACCEPTANCE OF PROPOSED CHANGE: The City of McCall project team has reviewed and accepts the proposed change to the project scope and modification of the terms of the governing SOW. Signature: Customer Name & Title: Jackie J. Aymon, Mayor Date: September 27, 2018 City of McCall REVISED 09/07/18 BY Khalil Hamideh PAGE 2 OF 2 REV. #1