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HomeMy Public PortalAbout2022-56 Approving and adopting a program for public information reportRESOLUTION NO. 2022-56 A RESOLUTION OF THE VILLAGE COUNCIL OF THE VILLAGE OF KEY BISCAYNE, FLORIDA, APPROVING AND ADOPTING A PROGRAM FOR PUBLIC INFORMATION (PPI) REPORT; PROVIDING FOR IMPLEMENTATION; AND PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, the Village of Key Biscayne (the "Village") has participated in the National Flood Insurance Program (NFIP) Community Rating System (CRS) Program since May 1998; and WHEREAS, the Village desires to mitigate flood damage in the community by establishing an effective program for providing pertinent flood -related information to the community; and WHEREAS, the Village has developed a Village Program for Public Information report attached hereto as Exhibit "A" ("PPI") to further strengthen the Village's outreach programs as it relates to dissemination of flood hazard information to the Village's residents; and WHEREAS, the Village Council desires to approve and adopt the PPI Report attached hereto as Exhibit "A"; and WHEREAS, the Village Council finds that this Resolution is in the best interest and welfare of the residents of the Village. NOW, THEREFORE, BE IT RESOLVED BY THE VILLAGE COUNCIL OF THE VILLAGE OF KEY BISCAYNE, FLORIDA, AS FOLLOWS: Section 1. Recitals. That each of the above -stated recitals are hereby adopted, confirmed, and incorporated herein. Section 2. Approval and Adoption. That the Village Council hereby approves and adopts the PPI Report attached hereto as Exhibit "A." Page I oft Section 3. Implementation. That the Village Manager is hereby authorized to take such action as may be necessary to implement the purpose and provisions of this Resolution. Section 4. Effective Date. That this Resolution shall be effective immediately upon adoption. PASSED and ADOPTED this 11th_ day of October , 2022. CHAEL W. DAVEY, MAYOR ATTEST: 13 'A JOCLLYN B. OCH VILLAGE CLERK APPROVED AS TO FORM AND LEGAL SUFFICI WEISS SEROTA HELFMAN COLE & BIERMAN, P.L. VILLAGE ATTORNEY Page 2 of 2 EXHIBIT "A" Village of Key Biscayne, Florida Program for Public Information (PP» August 2022 Background The Village of Key Biscayne has developed an outreach program over the years to educate the community concerning matters pertaining to floodplain management and to highlight the importance of flood mitigation to the community. This outreach has included active participation with Miami -Dade County and input from volunteers and community stakeholders. In accordance with the 2017 CRS Coordinator's Manual, the Village of Key Biscayne determined the importance of developing its own Program for Public Information to further strengthen the Village's outreach program. In May 1998, the Village of Key Biscayne qualified for the Community Rating System (CRS) Program. CRS is a component of the National Flood Insurance Program (NFIP). It provides reductions in flood insurance premiums for residents and businesses within participating communities. The reductions are based on community floodplain management programs, including public information activities. To keep those discounts, communities must continue to implement their programs and provide status reports to the NFIP each year. Since entrance into the CRS Program, the Village has prioritized the dissemination of flood -related information to its residents and businesses. Over the years, the Village has expanded this outreach to include. among other items, a mailout to all buildings in the community and numerous outreach items using electronic media. The Village of Key Biscayne has emphasized not only the life and property protection components of floodplain management but also the natural and beneficial functions of floodplains and the maintenance of open space. Furthermore, it continues active compliance with the MS4 program (Municipal Separate Storm Sewer Systems). The MS4 program is part of the US Environmental Protection Agency's efforts to reduce pollution caused by untreated stormwater runoff. The Village is pleased that its efforts to disseminate flood hazard information can not only prove beneficial to the Key Biscayne community through mitigation of the hazardous effects of flooding, but they can also be beneficial in maximizing credit in the CRS program by conforming to the PPI standard outlined in the 2017 CRS Coordinator's Manual. Page 11 Program for Public Information August 2022 PPI Task Force The Program for Public Information Task Force is comprised of both key staff members from pertinent departments as well as community stakeholders representing pertinent professions in the Village. The meetings were held at the Village Hall. including virtual participation via Zoom. The PPI Task Force members included three stakeholders and three Village staff members. PPI Task Force - Village of Key Biscayne Stakeholders: Tatyana Chiocchetti. serves as Executive Director of the Key Biscayne Chamber of Commerce, the primary resource serving the Village of Key Biscayne's business community. Established in 1957. its purpose is to promote local businesses. create strong B2B networks, and foster economic prosperity. Tatyana serves as Chair of the PPI Task Force. Joe Coote, representing The Ritz -Carlton Key Biscayne, Miami, currently serves an as Area Director of Residences for Marriott International, operating out of the Key Biscayne resort but also overseeing the Residential business for the company's 6 South Florida condo hotels. A hotelier / property manager for the last 28 years. Joe has lived and worked in Key Biscayne for the last 21 years. Alejandro Perez Duque. representing the insurance profession. currently serves as CEO of PVG Insurance Group (PVG). Founded in 2002, PVG is a local insurance advisory and brokerage group offering integral solutions. Alejandro through PVG has serviced the Key Biscayne community for 20 years. PPI Task Force - Village of Key Biscayne Staff: Jessica Drouet serves as the Communications & Community Relations Officer for the Village of Key Biscayne and has been on staff for two years. A lifelong Key Biscayne resident, Drouet brings more than a decade of public relations. community relations. and marketing experience in both the private and public sectors in a vast variety of fields including education, healthcare. non -profits. and tourism. Olga M. Garcia serves as Zoning Plans Reviewer/Planner for the Village of Key Biscayne and has been a staff member for 1.5 years. Her previous professional experience has included being the Floodplain Manager for 12 years while working within the Planning and Zoning Department for the City of Hialeah for a total of 15 years. Between 2018 and 2021. she worked as a planner with the Planning and Zoning Department for the City of Doraf. Roland Samimy, PhD, serves as the Chief Resiliency and Sustainability Officer for the Village of Key Biscayne. He is responsible for the development, oversight and delivery of initiatives targeted at adopting sustainable practices and improving the Village's resiliency. A coastal systems and water resources scientist for over 30 years. Dr. Samimy has extensive experience in research, academia and government. Pagel 2 Program for Public Information August 2022 CRS Max Consultants served as facilitator of the PPI process. Assessment of Public Information Needs The Task Force's first meeting was held on July 12. 2022. Following welcome and introductions, the meeting began with a brief introduction concerning the National Flood Insurance Program. the Community Rating System, Activity 330 Outreach Projects and Activity 370 Flood Insurance Promotion. The PPI Task Force then began by assessing the community's public information needs. The Task Force agreed that certain messages addressing various projects are and should continue to be disseminated to the entire community. An assessment of flood insurance coverage will be highlighted later in this PPI Report. The Task Force confirms the need for increased advisement of the flood hazard throughout the community. The Task Force chose the following target area for more intentional directed outreach. Target Area: 1. Target Area #1: Repetitive Loss Areas: The Village has unmitigated repetitive loss properties. These properties are located within repetitive loss areas. which are designated by the PPI Task Force as target areas. At least one special outreach project needs to be completed annually to these areas. 2. Target Area #2: Special Flood Hazard Area: The whole Village is designated by FEMA as a special flood hazard area, especially vulnerable to flooding. Accordingly, this was designated as a target area. Target Audiences: The Task Force recognized several additional target audiences that particularly need flood hazard and flood protection information. 3. Target Audience #3: Real Estate Agencies: Real estate agencies are important because they oversee the sale of properties and can serve to alert buyers to flooding potentials. 4. Target Audience #4: Insurance Agencies: The PPI Task Force considers the promotion of flood insurance to be crucial in the Village's flood mitigation efforts. Accordingly. insurance agencies are considered an important target audience. 5. Target Audience #5: Banks and Mortgage Companies: Banks and mortgage companies often exert the primary influence to encourage flood insurance. Accordingly, the PPI Task Force considers this to be an effective target audience. Page 13 Program for Public Information August 2022 6. Target Audience #6: Homeowner and Condominium Association Presidents and/or Managers: The number of residents within homeowner and condominium associations in the village is significant. This population can benefit from flood hazard information. One project to this group will include sending the Village's Hurricane and Flood Guide by email to the presidents and/or managers. 7. Target Audience #7: Commercial Property Managers: The Task Force decided that targeting commercial property managers would be an effective way to get flood hazard information out to many businesses. 8. Target Audience #8: Chamber of Commerce Businesses: The business community in the village would be especially vulnerable to flooding. considering the impact of flooding on both the property and the business operations. The Chamber can serye as an additional means to provide outreach to this important target. The fact that the Executive Director of the Key Biscayne 'Chamber of Commerce also serves as Chair of the PPI Task Force will help prioritize the flood mitigation message. 9. Target Audience #9: New Solid Waste Customers: New residents are an important audience to target. Because many new residents typically need to set up solid waste accounts. distribution of pertinent flood awareness information can take place when the new accounts are established. 10. Target Audience #10: Schools: An outreach to schools can be effective both as a means of impacting students and as an additional means of impacting parents. 11. Target Audience #11: Service Clubs_in Village: Service clubs can be effective platforms through which to disseminate helpful flood mitigation information to responsible individuals. The designation of "target audiences" is intended to assist the Village in its determination to focus upon strategic audiences to make the communication efforts as effective as possible. Inventory of Other Public Information Efforts Table 1 is an incomplete listing of other public information efforts, many of which are undertaken by agencies other than those under the direction of the Village government. Some of these may not specifically entail flood mitigation information but may serve as additional avenues to disseminate information. Table 1. Inventory of Other Public information Efforts Organization Project Village of Key Biscayne Annual Hurricane and Flood Guide brochure. Weekly Newspaper Weekly Village of Key Biscayne Handouts and brochures at various locations Page 14 Program for Public Information August 2022 Facebook, Twitter and Instagram illage of Key Biscayne Village Building Department Next Door account Press releases Wehsite Map inquiry service Village Public Works MS4 Projects South Florida Water Management District Numerous flood mitigation outreaches Insurance agencies Handouts on flood insurance Miami -Dade County Numerous flood mitigation outreaches, including website, flood safety map and emergency management outreaches The Task Force recognizes the benefit of utilizing stakeholders to disseminate information.. Insurance companies, for example. can be a particularly effective means of outreach. Topics, Messages and Outcomes After assessing the Community's flooding information needs. the PPI Task Force identified the following topics and priority messages for the PPI. Each message has a desired, measurable, outcome, as shown in Table 2. Page 15 Program for Public Information August 2022 Table 2: Messages and Desired Outcomes Topic _ _Message Outcome 1. Know your flood hazard 1A. Know your zone. Contact Chief Building Official Rene Velazco at (305) 365-8902, or via email at rvelazcoakeybiscayne.fl.gov. More map information inquiries 1 B. The entire Village is in the Special Flood Hazard Area. _ 2. Insure your property for hazard 2A. Everyone in Florida should have flood insurance! 2B. Do not wait until a storm warning is issued to talk to an insurance agent! Increase in the number of rfl°sudrance policies 3. Protect people from the hazard 3A. Stay connected: the Village urges you to sign up at https://kevbiscayne.fl.gov/village services/communications/ Fewer cases of loss of life or exposure to danger resulting from floods. village emails and alerts.php to receive emergency alerts from the Village. 36. Make an emergency supply kit with food. water, clothing, medicine, batteries, radio, flashlights, etc. 3C. Do not drive through a flooded area. 4. Protect your property from the hazard 4A. If you know a flood is coming, shut off the electricity. and elevate valuable contents in your building. 4B You can help to protect a property from flood damage by: • elevating the building and/or utilities and electrical equipment, re -grading the lot to provide better storage of stormwater runoff. building a small earthen berm around the perimeter of the building. Reduced property loss due to flooding 5. Build responsibly 5. Some flood protection methods require a construction permit, so always call the Building Division before altering your property at (305) 365-8902. Reduced number of building department citations 6. Protect natural floodplain functions 6. You can help the Village of Key Biscayne by preserving open public spaces and mangroves. Increased support for protecting natural areas. 7. Evacuate 7. You must evacuate once the order is given. Reduces loss from failure to evacuate 8. Keep storm drains clean 8. Do not place yard clippings. oil, paint or branches near or on top of storm drains. Reduced flooding from clogged storm drains 9. Support resiliency 9. Lean more about climate change at KeyBiscayne.fl.gov and click on Village Services. then "Resiliency & Sustainability". Increased awarenes s of and support for resiliency measures 10. Purchase flood insurance 10. Purchase flood insurance to protect your building and its contents. Increased flood insurance coverage Page 16 Program for Public Information August 2022 Publicity recommendation: One of the recommendations of the PPI Task Force meeting is to revise the primary means of required CRS publicity from the printed format to electronic formats. First, it is noted that effective communications are increasingly conveyed through electronic, rather than through printed, media. Newspapers are being supplanted by news feeds. hardback books are being replaced by electronic books, letters are being replaced by emails. This trend is clear and growing. In light of this movement from print to electronic media, the Task Force recommends the primary media used by the Village for publicity of all required elements be electronic. Not only does this recommendation result from considerations of effectiveness and efficiency, but there is also an economic component. The printing and postal costs for mailing hard copies of flood -related materials to all the buildings in the community is expensive. The Task Force recommends electronic formats, such as emails, social media, website, television, radio and news feeds be the primary means used to publicize the required elements in the CRS program. At a minimum, the following electronic -based media should be utilized for each one of the publicity requirements: • Website • Email blasts • Social media • Government Access TV Channel In essence, the PPI Task Force proposes the replacement of one annual printed publicity brochure with numerous messages disseminated through numerous electronic media platforms. When the CRS Program was first established in 1990, the requirement to provide publicity through a printed mailout made good sense. With the continuing movement in the 21st Century from the printed to the electronic media, the PPI Task Force has determined that this new approach makes sense from the perspective of effectiveness, efficiency. and economy. The PPI Task Force recommends this publicity strategy be utilized for all required publicity elements in the CRS program, including: • Activity 310 — Elevation Certificates • Activity 320 — Map Information Services • Activity 360 — Flood Protection Assistance • Property protection advice (PPA) • Protection advice provided after a site visit (PPV) • Activity 370 — Flood Insurance Promotion • Activity 540 — Drainage System Maintenance • Activity 610 — Flood Warning and Response This revised approach could begin after the summer of 2022. Page 17 Program for Public Information August 2022 Other Public Information Initiatives The PPI Task Force acknowledges the importance of advertising through public information venues the various outreaches that the Village offers, some of which are credited in the CRS program under other activities. In particular, the Village will advertise the following: • Activity 340 (Hazard Disclosure): The PPI Task Force recommends advising real estate agents of the state's hazard disclosure requirement for coastal communities in its annual targeted outreach. • Activity 350 (Flood Protection Information): The PPI Task Force recommends the Village enhance its website to cover all the messages chosen by the Task Force. FEMA publications and locally pertinent documents are cataloged at Miami -Dade Public Libraries. • Activity 360 (Flood Protection Assistance): Village staff members provide one-on-one advice to anyone interested in protecting their building from flood damage. Some of the possible solutions can be inexpensive, such as retrofitting an elevated foundation with proper flood openings of enclosed areas like a garage. Some can be expensive. such as elevating a slab -on -grade structure to meet the current day Design Flood Elevation requirements. Property protection advice also entails a discussion of possible funding mechanisms that are available. Some instances also involve a site visit to allow staff to examine onsite a local drainage condition. The PPI Task Force recommends the Village should continue to offer these services to the community and should advertise the services, including site visits, in the Hurricane and Flood Guide at least annually, on the Village website and through additional electronic -based advisements. • Activity 540 (Drainage System Maintenance): The "No dumping" regulations should be advertised on social media at least annually. It should also be advertised on the Village website. and in the Village's Hurricane and Flood Guide. Projects and Initiatives The PPI Task Force identified 35 projects and initiatives that could be implemented. These are organized by target audience and messages in Table 5. Flood Response Preparations In addition to projects that are implemented every year, there are projects that will be implemented before, during and after a flood. These projects are ready for reproduction and dissemination after a flood warning. The Flood Response Preparations document includes numerous outreach projects the Village could use, as may be deemed appropriate These projects are briefly described in this PPI at the end of Table 5. Implementation, Monitoring and Evaluation The various responsible parties listed in Table 5 will begin immediate implementation of the projects included in the PPI. The CRS Coordinator will monitor the projects as they are developed, as well as their results. He/she will record inputs from PPI Task Force members and suggestions from other Village employees and stakeholders participating in the activities. Page 18 Program for Public Information August 2022 The PPI Task Force will meet at least once each year to review and evaluate the implementation of these projects and initiatives. At that time. the status of the projects will be explained and progress toward the outcomes will be discussed. The Task Force will recommend to the appropriate Village offices and the stakeholders who implement projects whether the projects should be changed or discontinued, or whether additional projects should be added. The evaluation will be recorded in an annual report and submitted to the Village Council. The outcomes and revisions will be submitted as part of the Village's annual recertification package to the Community Rating System. An annual review and evaluation of the Flood Insurance Promotion component of the PPI will be included in this document. Page 19 Program for Public Information August 2022 Flood Insurance Promotion in addition to serving as the Village's Program for Public Information Task Force, the members chose to function as its Flood Insurance Promotion Task Force. The Task Force was structured with this purpose in mind; all CRS Task Force membership requirements are met. Flood Insurance Promotion was the primary subject of the Task Force's second meeting. which was held on July 27. 2022. The Task Force's insurance representative. Alejandro Perez Duque, explained the significant implications of Risk Rating 2.0, which will impact the distribution of flood insurance cost in the country. Because the Village of Key Biscayne is situated on an island in the Atlantic Ocean, all properties are located near water. Because that factor is important in determining the cost of flood insurance under Risk Rating 2.0, this community will likely see significantly higher flood insurance rates over the next years. Some discussion ensued. Following is an assessment of flood insurance in the Village of Key Biscayne. Flood Insurance Coverage Assessment: Tables 3 and 4 below provided helpful information to assess the Village's flood insurance coverage. Table 3: Flood Insurance Coverage by Flood Zone Insurance Zone As of 04/02/2022 `ommutu^: KEY BISCAYNE. VILLAGE OF u"te: FLORIDA c ottnn.-: NIIADMI-DADS COUNTY (I': 120648 Osorkie r Orcupauct• AO I.30.0 .0 Zones is Zones kn Z.ones AH Zones AA Zone, 199 Zones .OI.30 & tt Zon., Zones n Zones B. C .f ti Zone Stanford ?Met fed) Twat Page I10 Policies in Force Pre/Pest FIR M Number of Insurance in Closed Paid S of Closed ,adjustment Premium Force Losses Paid Losses Expense 6.462 $4.306.541 S1.618.571.2_00 1.215 540.817.295.11 $1.311.876.4_2 1 $2.363 $214.500 45 S1.4S8.405.65 $32.850.00 O $0 $0 0 $0.00 $0.00 O $0 $0 3 $65.886.45 $1.975. 0 S0 $0 0 $0.00 $0.00 O S0 SO 0 $0.00 $0.00 O S0 S0 10, $648.828.40 $18.461.66 O SO So 0 $0.00 $0.00 O $0 $0 0 $0.00 $0.00 143 $38.981 535,950.000 2 $882 $700.000 6,608 $4.3.48.767 $1.655.435.700 2 $540.689.03 $15.299.29 0 $0.00 $0.00 1.275 $43.561.107.64 $1.380.462.37 Program for Public Information August 2022 Table 4: Flood Insurance Coverage by Occupancy Insurance Occupancy As of 04412/2022 0' `- ommunin ` KEY BISCAY NE. VILLAGE OF state: [ : MIAMI -D ADE COUNTY TZoue I Pre,Post FIRM Single Fara! 2-4 Fat*, All Other Residential Nou Residential Total f ondo Non condo Total Policies in Insurance in Force Premium Force 913 $2.213.385 $288.659.500 Policies In Force FLORIDA 120648 `umber of Closed Paid S of Closed Losses Paid Losses 69 $74,703 $17,099.100 5.454 $1,517.117 $1,282.733.600 - 119 $427,106 $49.856.500' 6.555 $4.232.311 $L638.348.7001 Insurance in Premium Force 5.552 51.601.642 $1.305,001.400 1.056 $2.747.125 5350.434.300 6.608 $4,348,767 $1,655,435.700 1.0_22 14 135 94 1.265 Number of Closed Paid Losses 147 1,128 1,275 532.440.570.06 5244.962_.47 $4.541.075.16 55.542.664.79 54_2.769? 72.48 S of Closed Paid Losses $4.580.192.36 $38,980,91528 $43.561.107.64 Adjustment Expense $1.043,677.08 $8.511.251 $147,115.981 $152,694.571 $1.351.998.881 Adjustment Expense $159.540.981 $1,_220.921.39 $L380.462.37 Based upon the data shown above and the knowledge of the Task Force members, following are some of the specific assessments made: • The fact that the entire Village is within the Special Flood Hazard Area (SFHA) shows how vulnerable the community is to flooding. Furthermore, the Village is located on an island in the Atlantic Ocean, making it particularly vulnerable to storm surges. • Staff believes the records indicating there are policies located outside the SFHA are inaccurate, considering there are no X Zones in the village. Perhaps the addresses are in error. • Fortunately, there are no V Zones in the village. • With $42,769,272 in paid losses over the years, it is clear that flooding has been a significant problem. • A disproportionate 75% of paid losses ($32.440,570) has been for single family homes claims. • As a community, there is significant, but not exceptionally high flood insurance coverage. With 1,312 single family homes there are 913 policies in force. With 7.215 housing units, there are 6,555 policies in force. • Notwithstanding. there is clearly room for additional flood insurance coverage. Page I 11 Program for Public Information August 2022 Coverage Improvement Plan: Because the Village has elected to incorporate its coverage improvement plan together with its PPI, most of the required elements for the plan have already been covered in the previous pages of this report. Identification of Target Areas and Target Audiences The Task Force elected to follow the recommendations of the PPI to guide the target areas for flood insurance promotion. Accordingly, the Task Force chose the same target areas and audiences. These target groups are listed below: Target Area #1: Repetitive Loss Areas Target Area #2: Special Flood Hazard Area Target Audience #3: Real Estate Agencies Target Audience #4: Insurance Agencies Target Audience #5: Banks and Mortgage Companies Target Audience #6: Homeowner and Condominium Association Presidents and/or Managers Target Audience #7: Commercial Property Managers Target Audience #8: Chamber of Commerce Businesses Target Audience #9: New Solid Waste Customers Target Audience #10: Schools Target Audience #11: Service Clubs in Village In addition to the activities already identified in the previous sections of this PPI document, there are other activities being implemented to promote flood insurance. For example. insurance agents typically promote the purchase of flood insurance. There are typically informative brochures in local offices. and there are incentives to provide flood insurance. Additionally, this community receives FloodSmart commercials on television. Projects Designed to Increase Flood Insurance Participation The Task Force identified the following additional projects designed to increase flood insurance coverage. 1. Letter from Mayor: One key component of the coverage improvement plan is the letter from the Mayor to all properties in the village encouraging residents and businesses to consider purchase of flood insurance. This project can be distributed by printed and/or electronic media. 2. New residents welcome bag: The Village has a Welcome Center. Among other things. new residents are given welcome bags. The Task Force recommends adding flood insurance promotion materials to the welcome bags. 3. Handouts at Building Department: There are numerous significant projects requiring permitting from the Village of Key Biscayne Building Department. The Task Force recommends handing out flood insurance promotion documents at the Building Department. Page 112 Program for Public Information August 2022 Narrative Summary Based upon this analysis. while flood insurance coverage is not particularly low in the Key Biscayne community, there is definitely room for improvement. Accordingly, the Task Force suggested that one key message that should be prioritized in its outreaches is the importance of flood insurance. This message can hopefully serve to increase flood insurance coverage throughout the community. Improvements in flood insurance should include all the items below: • Increasing the number of buildings insured • Increasing the number of properties with contents coverage • Increasing the number of rental properties with contents coverage. In addition to all the projects already listed as a part of the Program for Public Information, the letter from the Mayor, new residents welcome bags. and handouts at the Building Department are recommended to further strengthen the Village's flood insurance promotion. Technical Assistance The Village is committed to providing technical assistance pertaining to advising people who have questions about flood insurance. This service will be advertised to the entire community in the community's Hurricane and Flood Guide Adoption This document will become effective when it is adopted by the Village Council, which is anticipated in September or October 2022. Page 113 Program for Public Information August 2022 Table 5. PPl Projects and Initiatives Outreach Projects (OP) OP Number Target Audience Message(s) (See Table 3) Outcome (See Table 3) Outreach Project Assignment Schedule Stakeholder OP#1 All buildings in the village 1 - 10 1 - 10 Annual Hurricane and Flood Guide distributed CRS Coordinator May OP#2 N/A 1 - 10 1 - 10 Annual Hurricane and Flood Guide made available CRS Coordinator Year - round OP#3 N/A 1 - 10 1 - 10 Twitter tweets of flood information Communications & Community Relations Officer June - October OP#4 N/A 1 - 10 1 - 10 Facebook postings of flood information Communications & Community Relations Officer June - October OP#5 N/A 1 - 10 1 - 10 Government TV channel Communications & Community Relations Officer Year- round OM N/A 1 - 10 1 - 10 Distribution at Electronic Recycling Drive CRS Coordinator Event schedule OP#7 N/A 1 - 10 1 - 10 Distribution at CPR Training CRS Coordinator Event schedule OP#8 N/A 1 - 10 1 - 10 Distribution at 4th of July CRS Coordinator Event schedule OP#9 N/A 1 - 10 1 - 10 Distribution at Stormwater i Drainage/Flood Workshop CRS Coordinator Event schedule OP#10 N/A 1 - 10 1 - 10 Distribution at Vision Board Meeting CRS Coordinator Event schedule OP#11 N/A 1 - 10 1 - 10 Distribution at Active Seniors on the Key (ASK) CRS Coordinator Event schedule OP#12 N/A 3, 4, 7 3, 4, 7 Miami -Dade County advisements pertaining to floods Miami -Dade County Emergency Management Year- round Miami -Dade County OP#13 N/A 1 - 10 1 - 10 Next Door postings CRS Coordinator May — October Page 114 Program for Public Information August 2022 OP Number Target Audience Message(s) (See Table 3) Outcome (See Table 3) Project Assignment Schedule Stakeholder OP#14 N/A 1 - 10 1 - 10 Email blasts CRS Coordinator Year - round as needed OP#15 N/A 1 - 10 1 - 10 Literature available in Village buildings, ' including flood insurance promotion CRS Coordinator Year - round OP#16 N/A 2 2 Flood insurance promotion letter from Mayor (370) printed CRS Coordinator May OP#17 N/A 2 2 Flood insurance promotion letter from Mayor (370) electronic CRS Coordinator May OP#1$ N/A 3, 4, 7 3, 4, 7 Miami -Dade County Hurricane Guide Miami -Dade County Emergency Management May Miami -Dade County OP#19 N/A 1 - 10 1 - 10 Articles and ads in weekly newspaper The Islander News Weekly The Islander News OP#20 N/A 1 - 10 1 - 10 Distribution through welcome bags at Welcome Center Chamber Executive Officer Year- round Chamber of Commerce OP#21 N/A 1 - 10 1 - 10 Distribution at Council meetings CRS Coordinator Monthly OP#22 N/A 3, 4, 7 3, 4, 7 Reverse 911 phone calls — VINS (Everbridge) Communications & Community Relations Officer As needed OP#23 N/A 2 2 Flood Insurance Advice Brochures Distribution CRS Coordinator Year- round FEMA OP#24 N/A 1 - 10 1 - 10 Distribution to contractors at Building Department CRS Coordinator Monthly OP#25 Repetitive Loss property areas 1 — 10 1 — 10 Repetitive Loss Areas Outreach CRS Coordinator May Page 115 Program for Public Information August 2022 OP Number Target Audience Message(s) (See Table 3) Outcome (See Table 3) Project Assignment Schedule Stakeholder ©P#26 Special Flood Hazard Area 1 — 10 1 — 10 Printed or electronic flood mitigation information CRS Coordinator May y OP#27 Schools ' 1 —10 1 — 10 Distribution of flood mitigation information CRS Coordinator May OP#28 Chamber ' Businesses 1 - 10 1 - 10 Chamber posts, emails and newsletters Chamber Executive Officer Year- round Chamber of Commerce OP#29 Realtors 1-10 1-10 Letter to realtors with flood mitigation information CRS Coordinator May OP#30 Insurance agencies 1 —10 1 —10 Letter to agencies with flood mitigation information CRS Coordinator May OP#31 Banks and mortgage companies 1 — 10 1 — 10 Letter to agencies with flood mitigation information CRS Coordinator May OP#32 Condo presidents and/or managers 1-10 1-10 Email or written advisements with flood mitigation information CRS Coordinator May OP#33 Service clubs 1 — 10 1 — 10 Letters sent to clubs with flood mitigation information CRS Coordinator May OP#34 New solid waste customers 1 —10 1 — 10 Information provided when new account is opened CRS Coordinator Year - round OP#35 Commercial property managers 1 — 10 1 — 10 Letters sent with flood mitigation information CRS Coordinator May y Page 1 1 B Program for Public Information August 2022 FRP Number Target Audience Message(s) (See Table 3) Outcome (See Table 3) Project Assignment Schedule Stakeholder FRP#1 N/A 3 3 Facebook PSAs Public Information Officer Before the storm N/A FRP #2 N/A 3, 4 3, 4 Twitter PSAs Public Information Officer Before the storm N/A FRP #3 N/A 2, 3, 4, 10 2, 3, 4, 10 Email PSAs Public Information Officer Before the storm N/A FRP #4 N/A 2, 3, 10 2, 3, 10 Brochure handouts Public Information Officer Before the storm N/A FRP #5 N/A 3, 4 3, 4 TV/ Radio PSAs Public Information Officer Before the storm N/A FRP #6 N/A 3, 4 3, 4 Reverse 911 messages Public Information Officer Before the storm N/A FRP #7 N/A 3, 4, 7, 10 3, 4, 7, 10 Newspaper PSAs Public Information Officer Before the storm N/A FRP#8 N/A 1, 3, 4, 7 1, 3, 4, 7 EOC communications Public Information Officer Before the storm N/A FRP#9 N/A 3 3 Facebook PSAs Public Information Officer During the storm N/A FRP#10 N/A 3 3 Twitter PSAs Public Information Officer During the storm N/A FRP#11 N/A 3 3 Email PSAs Public Information Officer During the stormg N/A FRP#12 N/A 3 3 Brochure handouts Public Information Officer During the storm N/A FRP#13 N/A 3 3 TV/ Radio PSAs Public Information Officer During the storm N/A FRP#14 N/A 3 3 Reverse 911 messages Public Information Officer During the storm N/A FRP#15 N/A Newspaper PSAs Public Information Officer During the storm N/A Page 117 Program for Public Information August 2022 FRP#16 N/A EOC communications Public Information Officer During the storm N/A FRP#17 N/A 2, 3. 4, 5, 10 2, 3. 4, 5, 10 Facebook PSAs Public Information Officer After the storm N/A FRP#18 N/A Twitter PSAs Public Information Officer After the storm NIA. FRP#19 N/A 2, 3. 4, 5, 10 2, 3. 4, 5, 10 Email PSAs Public Information Officer After the storm N/A FRP#20 N/A Brochure handouts Public Information Officer After the storm N/A FRP#21 N/A 10 10 TV/ Radio PSAs Public Information Officer After the storm N/A FRP#23 N/A Newspaper PSAs Public Information Officer After the storm N/A FRP#24 N/A 1 — 5, 10 1 — 5, 10 EOC communications Public Information Officer Aft NIA N/A Pagel 18 Program for Public Information August 2022