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Home My Public Portal AboutComplaints Policy & ProcedureTOWN OF BREWSTER 2198 MAIN STREET BREWSTER, MA 02631 PHONE: (508) 896-3701 EXT 1125 FAX: (508) 896-8089 WWW.BREWSTER-MA.GOV OFFICE OF BUILDING DEPARTMENT COMPLAINTS SUBMITTED TO THE BUILDING DEPARTMENT POLICY & PROCEDURE  Building Official will investigate and report on all signed complaints.  Investigations on signed complaints may result in enforcement action due to violations of the Brewster Zoning Bylaws, Old Kings Highway Regional Historic District regulations or the State Building Code.  If so requested by the complainant the Building Official may write a statement of finding that no violations exists which grants the complainant a right of appeal.  Verbal complaints will be judged by the level of potential danger to public safety and be acted upon accordingly.  Anonymous phone complaints regarding possible Zoning Bylaw violations may be acted upon by a Building Official if the possible violation can be easily observed from a public way. Once a Building Official confirms a zoning violation exists the Building Official then becomes the complainant.  Anonymous phone complaints regarding possible zoning bylaw violations that cannot be readily observed from the public way may not be acted on.  Violation notices shall be sent to the person occupying the property and to the property owner if different.  Violation notices may be sent both by return receipt request and by regular mail.  Violation notices shall outline bylaw or code section infraction, means of corrective action, consequences of inaction and a specific timeline to correct violation.  Once a letter is mailed from the post office the Building Department will then consider this action as equal to being served.  If the building is unsafe or partially unsafe to occupy then the building shall be posted with an ATC-45 placard. Complaint Address __________________________________________________________ New Map _____ Lot _____ Former Map _____ Lot _____ Nature of Complaint ___________________________________________________________ Additional Comments on Reverse Side Complainant ____________________________________ Phone # ______________________ Mailing Address _________________________________ Email ________________________ Signature______________________________________ Date _________________________ Building Department Action ______________________________________________________ ____________________________________________________________________________ Additional Comments on Reverse Side