HomeMy Public PortalAbout2015.04.23 Fishers Parks-Rec CopierOOLLIMENT S T S! F AI S
575 E42nd Street
Boise, Idaho 83714
Service Agreement
Main (208)375-4410
Service (208) 947-3600
Supplies (208) 947-3625
Customer Information
Billing Location
Business Name City of McCall
Address 216 E. Park St.
City, State, Zip McCall, ID 83638
Contact Dave Simmonds
Phone Number 634-8547
Fax Number
Email admin@mccall.id.us
Customer p
Equipment Location
Business Name City of McCall -Recreation Dept
Q Same as Billing
Address 336 Deinhard Ln
City, State, Zip McCall, ID 83638
Contact Dave Simmonds
Phone Number 634-8547
Fax Number
Email admin@mccall.id.us
Customer d
Terms
❑ Single Invoice Billing
Effective Date
Contract Number
Term 12 Months Zone 1
Base Billing Period
D Month y ❑ Quarterly ❑ Semt-Annually
B/W
Color
Scans
❑ Annually
Base Billing
Images
Included
Overage Rate
$20.00
1,000
$0.0200
Total Base Billing $ 20.00
Overage Billing Period
0 Monthly ❑ Quarterly
Service Level
❑� Basic
Indudes parts, labor, toner, consumables. Excludes network support, paper, staples, and machine moves.
❑ Standard
Includes NetSource support, parts, labor, toner, consumables. Excludes paper, staples, and machine moves. Annual service level fee of
$ , to be prorated and billed In conjunction with base billing cycle.
❑ Premium
Includes NetSource support, parts, labor, toner, consumables, staples, and machine moves. Excludes paper. Annual service level fee of
$ , to be prorated and billed in conjunction with base billing cycle.
Equipment
Make
Model
Serial Number
Equipfl
B/W Start Meter
Color Start Meter
Canon
3030
SUR01985
Notes
This maint agreement will be subject to an inspection of the copier by a certified
technician from Fisher's service department. The inspection will varify that the
machine is in "contract ready" condition. Customer will be given awritten
estimate of the cost of any parts that need to be installed and invoiced
prior to the machine being placed on contract. The remaining drum life will
also be pro -rated based on how much life it has remaining.
Once the machine is "contract ready" the contract will start and a meter read
will be taken. Customer Is not obligated and the inspection is free.
Acceptance
This agreement, the terms and tonditl ms on reverse side, and referenced
attachments constitute the entire contract of the parties hereto and
supersedes any prior agreement between the parties.
Printed Name
G
Da
Fisher's Authorized Signature Date
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Service Agreement Terms and Conditions
This Agreement (Contract) is between Fisher's Document Systems (FDS) and FDS's servicing client (Client). This Contract shall remain in effect for the
lesser of the service agreement contract term or the term of any associated lease agreement. For service and supplies agreements, the Client will be
billed on a monthly, quarterly, annual or semi-annual basis for the contracted minimum payment (payable in advance of each period) plus overages for
the previous period. Other service charges will be billed on an as -needed basis.
FDS will provide service calls and routine maintenance during its normal business hours (8:00 a.m. — 5:00 p.m.) not Including Saturdays, Sundays, or
Fishers holidays. Special rates are available for service beyond normal business hours.
This Contract will automatically renew on an annual basis unless a written notice of cancellation is received by either party thirty days prior to the
expiration date. FDS reserves the right to escalate service pricing on an annual basis for the base and overage meter charges. FDS reserves the right to
withhold service and supplies or to cancel this agreement if the account is over thirty days past due. In the event of cancellation due to non-payment,
FDS will bill the account for any service or supplies provided up to and including the date of cancellation plus early termination fees. Early termination
may occur unless service Is bundled with a lease or equipment rental and will be calculated based on the annual renewal date. The fees are as follows: 1
to 4 months Into current contract period yields 4 times monthly contract amount; 5 to 8 months into current contract period yields 3 times monthly
contract amount; 9 to 12 months into current contract period yields 2 times monthly contract amount. Any excess parts or supplies provided by FDS
under the terms of the Contract will remain the property of FDS and must be returned at the expiration or termination of this Contract. This Contract
may not be transferred to another individual and/or business without prior written authorization from FDS.
Service and Supplies Agreement The services covered under a service and supplies agreement include parts, labor, emergency calls (during normal
business hours), product maintenance required to keep the equipment operating properly, initial networking of network -connected devices, and
training of the Client's key operators. The services covered under thls agreement do not include: Paper, staples, exterior hardware (doors, covers,
operation panels, paper cassettes, lost manuals), in -shop rebuilds on equipment over five years old or that have surpassed the manufacturers
recommended useful life, labor to clean toner spills, additional counting or monitoring devices (i.e.: Equitrac, eCopy, or Hecon), equipment relocation,
or any service required due to accident, abuse, misuse, theft, neglect or damage caused by moving companies, fire, flood or any other force of nature.
Toner yield is based on 6% page coverage per meter click for black and white and 20% coverage for color images. FDS may bill for additional toner if
toner consumption exceeds these yields. Networked devices, driver upgrades/reinstalls, printing and scanning issues are not covered under this
Contract for ongoing services unless the STANDARD or PREMIUM service level agreement is purchased. Client locations that are twenty-five miles
beyond the closest FDS location will be subject to an additional trip charge if not specifically included in base contract fee and may be subject to the cost
of freight for toner and parts. FDS retains the option to Include a fuel surcharge for any contract or services provided and/or a supplies delivery charge.
Minimum billings for the machine meter count (print, copy, scan) and any excess meter charges will be invoiced to the Client and due upon receipt. The
meter will advance once for each 816 x 11 (letter) page and twice for each 11 x 17 (ledger) page. When in duplex mode, the meter will advance twice
for each letter page and four times for each ledger page. The minimum and excess charges include all emergency service, routine maintenance and
required parts and/or supplies as dictated by selected service level agreement.
NetSource Support Agreement . Standard and Premium packages cover post -Installation network engineering services such as: Software drivers, driver
updates, network cables, and hub/switches (if provided by FDS). Also Included is telephone support and support for printing or scanning issues directly
related to the contracted equipment. These agreements are sold at a flat rate annual price as listed on front side of this Contract. Products and services
not included in Standard and Premium plans are: Service required after end -user Installation of software, software updates, changes to the operating
systems or additional workstations, servers, any change to the network environment, or network support for hardware and software not provided by
FDS. FDS will provide technical assistance at an hourly service rate for any labor required to repair or service Items not covered by these agreements
plus the cost of required parts.
Software Support Agreement. Support for software applications and equipment add-ons is available for the rates and terms listed on the front side of
this Contract. Specific terms and conditions of any software support agreements will be detailed in an attached document.
Client Responsibility. It is the Client's responsibility to provide an electrical power source that meets the manufacturers specifications without the
need of adaptors or extension cords. Surge protectors/power filters will be required on all contracts. Equipment sold by FDS will include a surge
protector which will remain the property of FDS. The Client will also be responsible for performing normal operator care and cleaning as outlined in the
user manual. This includes but is not limited to: Color calibration, cleaning of slit and contact glass, removal of paper jams, installation of toner, image
units, waste tanks and staples, and disposal of waste hole punch, trimmed staples, and toner waste tanks. The Client is solely responsible for normal
operator functions such as system backups, virus scans, and network security. If certain repair Items become unavailable from the manufacturer, this
Contract can be terminated by either party or remain in effect and continue to provide the services described above except to exclude those parts that
are no longer available.
Meter Collection Obligations . The Client agrees to provide FDS with accurate and timely meter readings at the end of the billing period. Several
options for meter read collection are available Including automated remote meter collection (which may carry an additional software cost), email,
webslte, fax, or telephone meter collection. In the case of automated remote meter collection, the Client agrees to accept the accuracy of such readings
at the time of billing and reserves the right to audit those readings at any time.
No Liability for Consequenti al Damages. FDS will, at the request of the Client, install network copiers/printers and other related products, on the
Client's designated network, servers or workstations. In no event shall FDS be liable for any damages whatsoever (including without limitation, damages
for loss of business profits, business Interruption, loss of business Information, or any other pecuniary loss) arising out of the Installation process of
these software and hardware products.
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