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Home My Public Portal About09-7910 Civicplus Response Sponsored by: City Manager RESOLUTION NO, 09-791 0 A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF OPA-LOCKA, FLORIDA, ACCEPTING THE PROPOSAL FROM CIVICPLUS IN RESPONSE TO RFP NO. 09-0327 FOR CITY WEBSITE DESIGN SERVICES; FURTHER AUTHORIZING THE CITY MANAGER TO ENTER INTO AND EXECUTE AN AGREEMENT WITH ICON ENTERPRISES INC. OF KANSAS,DB/A CIVICPLUS, TO PROVIDE WEBSITE DESIGN SERVICES TO THE CITY OF OPA-LOCKA, FLORIDA, IN A CONTRACT FORM ACCEPTABLE TO THE CITY ATTORNEY WHEREAS,the City Commission of the City Opa-locka("City Commission")is interested in the design of a website that will offer more services and information to persons utilizing the City of Opa-locka ("City")website; and WHEREAS,the current website structure and design was developed years ago and requires significant redesign to take advantage of new design elements and the growing demand for online services; and WHEREAS, the City Commission adopted Resolution 09-7440, authorizing the City Manager to issue a Request for Proposals (RFP) for Website Design Services; and WHEREAS,RFP No. 09-0327 requested proposals from qualified firms to provide website design services to the City; and WHEREAS, the RFP review committee evaluated the proposals submitted to the City in response to RFP No. 09-0327 and selected Icon Enterprises Inc. of Kansas, d/b/a CivicPlus ("CivicPlus") as the most responsive proposal for website design services; and WHEREAS, the City Manager is recommending that the City Commission accept the proposal from CivicPlus., and further authorize the City Manager to enter into and execute an Resolution No. 0 9-7 91 0 agreement with CivicPlus for providing website design services to the City,in a form acceptable to the City Attorney. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF OPA-LOCKA, FLORIDA: Section 1. The recitals to the preamble herein are incorporated by reference. Section 2. The City Commission of the City of Opa-locka hereby accepts the proposal submitted by Icon Enterprises Inc. of Kansas, d/b/a CivicPlus, in response to RFP No. 09-0327 for city Website Design Services. Section 3. The City Commission of the City of Opa-locka hereby authorizes the City Manager to enter into and execute an agreement with CivicPlus, for the provision of website design services to the City, in a contract form acceptable to the City Attorney. Section 4. The City Manager is further authorized to take all necessary and expedient action to effectuate the intent of this Resolution. Section 5. This resolution shall take effect immediately upon adoption. PASSED AND ADOPTED this 9 day of SEPTEMBER , 2009. JOSEP " K EY MAYOR Attest: Approved as to form and legal sufficie cy: b/, Debo h S. Irby Burnadette Noriis»Weeks City Clerk City Attorney Resolution No. 0 9—7 91 0 Moved by: JOHNSON Seconded by: TAYLOR Commission Vote: 3-2 Commissioner Holmes: YES Commissioner Johnson: NO Commissioner Tydus: YES Vice-Mayor Taylor: NO Mayor Kelley: YES OQ LOCkO S 9 0 a OO9"OHntE pv Memorandum TO: Mayor Joseph L. Kelley Vice Mayor Mayra L. Taylor Commissioner Timothy Holmes Commissioner Dorothy Johnson Commissioner Rose, . s FROM: Bryan K. Finnie •rim City Manager DATE: Au ust g J , RE: • WEBSITE DESIGN AND DEVELOPMENT Request: APPROVAL OF A RESOLUTION AUTHORIZING THE CITY MANAGER TO ENTER INTO AGREEMENT WITH CIVIC PLUS FOR DESIGN AND HOSTING OF CITY WEBSITE FOR NINETEEN THOUSAND FIVE HUNDRED SIXTY NINE DOLLARS ($19,569.00) AND A YEARLY HOSTING AND SUPPORT COST OF THREE THOUSAND EIGHT HUNDRED DOLLARS ($3,800.00) Description: It is the City wish to redesign the existing website in order to provide a greater level of e-government services. The redesigned website will create a unified theme and professional appearance for the City. The goal of the redesign process is to facilitate our citizens with access to City services, public information and streamline the City business process. The City Commission approved Resolution #09-7440 authorizing the City Manager to request proposals for a qualified company to provide design services for the City website. Proposals were received and a review committee was established to evaluate and rate the proposals. Civic Plus was determined to be the most responsive proposer. Financial Impact: Account 14-512340 Other Professional Services Implementation Time Line: Approximately 90 days Legislative History: Resolution#09-7440 Recommendation(s): Staff recommends approval of Civic Plus F < a 9 O`pa°�ON>E Attachment(s): 1. Civic Plus RFP proposal 2. RFP Evaluation Form 3. Resolution 09-7440 4. RFP 09-0327 Prepared by: Bernardo Larralde, Information Technology Director End of Memorandum Sponsored by: City Manager RESOLUTION NO. 09—7 4 4 0 A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF OPA-LOCKA, FLORIDA, AUTHORIZING THE CITY MANAGER TO ISSUE A REQUEST FOR PROPOSALS (RFP) FOR CITY WEBSITE DESIGN SERVICES WHEREAS,the City Commission of the City Opa-locka("City Commission")is interested in having a website that will offer more services and information to residents of the City of Opa- locka("City")and to other interested parties; and WHEREAS,the current website structure and design was developed years ago and requires significant redesign to take advantage of new design elements and the growing demand for electronic services; and WHEREAS, the City's goal in issuing a Request for Proposals (RFP) is to provide electronic access to public services; serve as a user-friendly public communications tool; reduce transaction costs for the City and its citizens; and streamline business operations; and WHEREAS, issuance of a Request for Proposals (RFP)would allow the City to consider proposals from qualified individuals or firms. WHEREAS,the City Commission desires to issue an RFP for City website design services. NOW,THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF OPA-LOCKA, FLORIDA: Section 1. The recitals to the preamble herein are incorporated by reference. Section 2. The City Commission of the City of Opa-locka hereby authorizes the City Manager to issue a Request for Proposals (RFP) for City website design services from qualified individuals or firms. Resolution No. 0 9-7 4 4 0 Section 3. The City Manager is further authorized to take all necessary and expedient action to effectuate the intent of this Resolution. Section 4. This resolution shall take effect immediately upon adoption. PASSED AND ADOPTED this 25 day of FEBRUARY , 2009. r+ JO`4, . ti LLEY YOR Attest: Approved as to form and legal sufficiency: Norris-Weeks eborah S. Tray B •ette City Clerk City Attorney Moved by: HOLMES Seconded by: JOHNSON Commission Vote: 5-0 Commissioner Tydus: YES Commissioner Holmes: YES Commissioner Johnson: YES Vice-Mayor Taylor: YES Mayor Kelley: YES re.L&i. ,+gip: (3I/ �/. .• ,. 4v _ +�!' 4, .,?,, ot tgifOred& Memorandum TO: Mayor Joseph Kelley Vice-Mayor Myra L. Taylor Commissioner Dorothy Johnson Commissioner Timothy Holmes Commissioner Rose Tydus FROM: Bryan K. Finnie,Interim City Manager DATE: February 6, 2009 ,/° RE: WEBSITE DE !:s..` ERVICES f�► Request: AUT 0'`ZE MANAGEMENT TO ADVERTISE A REQUEST FOR PROPOSALS FOR A QUALIFIED FIRM TO PROVIDE CITY WEBSITE DESIGN SERVICES, PAYABLE FROM ACCOUNT NO. 16-512491 Description: It is the City's wish to redesign the site to support usual e-government transactions. The redesigned site will have a theme promoting the City with a friendly and professional feel. Our goal is to provide simple electronic access to public services, serve as a public communications tool, reduce transaction costs for the City and citizens, and to streamline business operations. Financial Impact: This service was not included in the FY 2009 Adopted Budget. However, this is a project that we recommend in order to provide better service and information to the residents. We will include the cost of this project in the FY 2009 Budget Amendment. Implementation Timeline: A recommendation will be brought to the City Commission within 60 days of advertisement. Legislative History:None. Recommendation(): Staff recommends approval. Analysis: The current site structure and design was developed years ago and requires significant redesign to take advantage of new design elements and the growing demand for electronic services. The new website will provide easy access to City services, be adaptable to current and changing technology, provide content management capability for City Staff and be used as a public communications tool. ATTACHMENTS'): Request for Proposal—City Website Design PREPARED BY: Dr. Ezekiel Orii,CPA CITY WEBSITE DESIGN COST UNDERSTA EXPERIENCE MAX 20 APPROACH NDING REFERENC CRITERIA MAX 50 PTS PTS** MAX 20 PTS MAX 5 PTS E MAX 5 PTS TOTAL GRAND NETROSTAR BERNIE 12 12 15 5 5 49 OCTAVIEN 10 11 15 4 4 44 CHRISTINA 15 10 15 4 4 48 37 33 45 13 13 141 141 TRANSHIRE, INC BERNIE 6 9 10 2 3 30 OCTAVIEN 8 10 12 3 3 36 CHRISTINA 10 15 15 3 3 46 24 34 37 8 9 112 112 WIRED SOLUTIONS BERNIE 25 15 15 5 5 65 OCTAVIEN 29 15 17 5 5 71 CHRISTINA 20 15' 15 4 4 58 74 45 47 14 14 194 194 BCT CONSULTING BERNIE 25 20 10 2 3 60 OCTAVIEN 29 20 15 3 3 70 CHRISTINA 30 15 15 4 4 68 84 55 40 9 10 198 198 BLUVEO INC BERNIE 20 10 20 2 3 55 OCTAVIEN 25 10 20 3 3 61 CHRISTINA 25 15 20 4 4 68 70 35 60 9 10 184 184 GOLD &ASSOC BERNIE 30 20 15 5 5 75 OCTAVIEN 30 20 17 4' 4 75 CHRISTINA 40 20 20 4 4 88 100 60 52 13 13 238 238 PARTHENON BERNIE 12 20 15 2 2 51 OCTAVIEN 15 20 15 2 2 54 CHRISTINA 20 20 20 3 3 66 47 60 50 7 7 171 171 QSCEND TECH BERNIE 3 5 5 5 5 23 OCTAVIEN 4 5 6 5 5 25 CHRISTINA 10 10 10 4 4 38 17 20 21 14 14 86 86 IN COMMAND CITY WEBSITE DESIGN BERNIE 6 20 15 5 5 51 OCTAVIEN 5 20 15 5 5 50 CHRISTINA 10 15 10 4 4 43 21 55 40 14 14 144 144 VISION BERNIE 30 9 15 5 5 64 OCTAVIEN 30 8 18 5 5 66 CHRISTINA 40 10 25 5 5 85 100 27 58 15 15 215 215 BABA BERNIE 3 5 5 5 5 23 OCTAVIEN 5 5 5 5 5 25` CHRISTINA 8 8 8 5 5 34 16 18 18 15 15 82 82 FREEDOM BERNIE 3 2 10 2' 2 19 OCTAVIEN 5 3 13 2 2 25 CHRISTINA 5 5 5 3 3 21 13 10 28 7 7 65 85 ECITY BERNIE 10 15 10 5 5 45 OCTAVIEN 9 17 13 5 5 49 CHRISTINA 10 10 10 4 4 38 29 42 33 14 14 132 132 CIVIC BERNIE 50 20 20 5 5 100 OCTAVIEN 50 20 20 5 5 100 CHRISTINA 45 20 20. 5 5 95 145 60 60 15 15 295 295 TOTAL CONCLUSION (1) CIVIC (2) GOLD & ASSOC (3) VISION � C v Plus us Next Generation Government Websites Dear Website Selection Committee, When you choose to partner with CivicPlus,responsible lead vendor on this project,you will receive a distinctive,easy-to-maintain website,featuring advanced communication tools and enhanced functionality.We are excited about this opportunity and eager to share our comprehensive knowledge of government sector communications.Your smooth transition into the next phase of your website is ensured by our first-hand expertise. With our website management system,daily processes that once seemed onerous,such as content updates,calendar updates,online forms and surveys,job postings and every day notifications, will be less of a burden. Even your non-technical staff members will be able to efficiently maintain a website-- one that is deliberately constructed to promote the City of Opa-Locka's professional image. Better yet, ease of use will extend to present and future users of your website,regardless of age or familiarity with internet functions. Serving more than 400 municipalities for over a decade,CivicPlus'success as the nation's leading authority on local government websites is based on the following elements: You Work with Experienced Professionals. Your website will be produced by a team of experienced designers,programmers,content developers,and project managers. Your Website Is Custom Designed for You.Your team will create an award-winning site that specifically reflects the unique qualities of your community,while keeping your communication goals and objectives at the forefront of the process. Your Website Is Custom Programmed for You. Our programmers will provide a website that satisfies your exact specifications. You Control the Cost. Meeting your fiscal obligations and being a good steward of available resources is vital to your administration's success. Our staff openly identifies cost options,fostering a trusting relationship that maximizes your community's resource dollars, and eliminating the risk of"project creep." You Aren't Surprised by Costly Software Updates. You will not experience cost confusion;we have created an"ultimate service plan option"that provides cutting-edge applications,features,and modules to ensure your site stays at the forefront of Internet communication. You Are Never Alone. You will have access to an unlimited support system including a monthly newsletter,support website,24-hr phone line,and an annual Website Management Conference. You Avoid RISK.To ensure minimal risk to your organization,we provide a LIFETIME WARRANTY. The enclosed proposal delineates your personalized solution that will reduce Opa-Locka staff's workload, respect budget constraints and,most importantly,provide your citizens with a sophisticated online resource that promotes 24/7 interaction with your municipal offices. You can count on CivicPlus as the "smart choice." Choose experience. Choose the CivicPlus solution. Thank you for considering our offer,and I sincerely welcome any opportunity to elaborate on this proposal and our overall services. Respectfully, jej i 7/kh/0,,di Reece Hammitt• Eastern Region Representative • 888-228-2233, Ext. 341 •Fax 785-587-8951 Hammitt @CivicPlus.com ACivic Plus Proposal for the City of Opa-Locka, FL Next Generation Government Websifes EXECUTIVE SUMMARY 2 UNLEASHING YOUR WEBSITE'S COMMUNICATION POWER 3 Introduction 3 What Can You Expect When Partnering With CivicPlus? 4 ABOUT CIVICPLUS 6 DEDICATED PROJECT TEAM 7 References 11 PROPOSED APPROACH AND DELIVERABLES 12 Project Approach 12 Collection of Information 12 Objective 1:Understanding Your Audience:Establishing Your Site's Focus 13 Phase 1:Analysis and Timeline Development 13 Phase 2&3:Website Design and Navigation Architecture 14 Phase 4:Modules and Site Set-Up 16 Objective 2:Content Development and Page Layout 19 Phase 5:Content Development 19 Phase 6:Review and Testing 20 Objective 3:Equipping Your Staff for Successful Website Maintenance 21 Phase 7:Training 21 Objective 4:Website Deployment 22 Phase 8:Go-Live and Project Review 22 Phase 9&10:Marketing and Ongoing Consultation 23 RELIABLE MAINTENANCE, SUPPORT,AND HOSTING 24 Hosting and Security Features 25 EFFORTLESS CONTENT MANAGEMENT SYSTEM 27 Front-End Edit Feature 29 Project Timeline 30 PROJECT ESTIMATE 31 ANNUAL SUPPORT,MAINTENANCE&HOSTING SERVICES 36 Rates for Additional Services 36 Upgrades 37 CONCLUSION 38 Exceptions 39 Proposer Qualifications 42 Florida Business License 45 Insurance 46 CivicPlus Contract 47 Appendix A-Employee Qualifications 51 Client Testimonials 60 Case Studies 61 -1- `Civic P l u s Proposal for the City of Opa-Locka, FL Neal Generation Government Websites Executive Summary The City of Opa-Locka has initiated a Request for Proposals to transform its website with an innovative design that aids visitors in finding the services and information they need.This city, serving more than 15,376 residents, seeks a website that is user friendly and utilizes the latest technology to provide a convenient source of information to better communicate with citizens. With 11 years experience and more than 475 clients,CivicPlus is the leader in website management and government communication.At CivicPlus,we view our relationship with you as a partnership.You will experience top-notch,personal service from the beginning phases of project development through your new site's deployment and beyond.What makes CivicPlus different is that we: • Develop Your Content with Usability Expertise As we develop your website,you can be assured the latest trends in usability and web writing are applied to your website. • Identify Ways to Re-engineer Government with Web Applications Web applications allow your staff to simplify processes for site visitors and to automate internal procedures. • Provide Support Staff Who Really Answer the Phone and Answer Your Questions After we develop your website,we don't stop.We continually provide awesome phone support and consulting 24/7/365. • Continually Set the Standards for Government Websites with Your Website Services You may decide,like many of our clients,to take advantage of our Ultimate Support and Service Plan. Your site continually responds to the trends in e-government with the unlimited upgrades that are included in the Ultimate Support and Service Plan. As a CivicPlus partner you'll receive a website that adheres to the Three Factors of Effective Government Websites, ensuring the website serves as a valuable communication resource.In order to guarantee that your website will serve as a valuable communication resource for your audiences,we provide your staff with dynamic tools and,most importantly,our continued service and consultation. The following proposal contents address specifications per RFP#09-0327.The contents include: • CivicPlus'Capabilities,Experience and Commitment to Clients • Approach and Methodology to Transform your Site • On-going Training and Consultation • Creativity and Recommended Add-On Modules to Engage and Attract Site Visitors • Price Estimate These requirements are demonstrated through an overview of recommended design,functionality and content management solutions as well as our successes with relevant projects. The recommendations for Opa-Locka were developed to address your defined needs.All estimates are negotiable based on client requests,thus you determine the price structure by adding or removing features.We encourage you to schedule a 45 minute demonstration to visually show all our services can do for your organization by an overview of the latest site developments and the administrative interface that allows non-technical users the ability to update their website as frequently as needed. -2- A-Civic Plus Proposal for the City of Opa-Locka, FL Unleashing Your Website's Communication Power Introduction After working with municipalities for more than 11 years, the consultants at CivicPlus have an intimate understanding of the importance of a strong web presence in serving any community.Through our experience and ongoing research on web standards and communication,we have developed the Three Essential Factors of Effective Government Websites. These factors drive the creation of successful,award- winning websites through consultation services,design,development,training,maintenance and hosting services. Three Essential Factors of Effective Government Websites 1. Engaging and Easy to Navigate The presence of a graphically pleasing website is an essential factor in reflecting a credible and professional image for any organization.The design and format of websites set the overall impression visitors form of the organization. Good design,clean navigation and thoughtful page layout guarantees visitors leave with not only the information they seek but with a positive impression of the organization. { 2. Interactive Functionality Since websites are such an important communication resource,it is essential they are engaging and provide opportunities for two-way communication.An effective website is more than an informational brochure;it should also enhance the interaction and communication with the organization's community. 3. Relevant and Timely Websites serving municipalities have the obligation to provide useful and relevant information to thousands of community members daily.A website must be dynamic,yet easy to update in order to assure the communication of important information to its visitors.Providing pertinent information that is readily accessible at anytime will serve as a timesaver and a convenience for site visitors and staff members alike. Transformation into a Communication Resource Applying these three essential factors transforms a website into a valuable communication resource. Transformation is obtained through collaboration with industry experts to provide design,programming, consultative and technological resources that will ensure maintaining an effective website is easy. The criteria above serve as a constant reference throughout all phases of any CivicPlus web project.We continually research web standards,principles, and trends in order to develop effective websites. Furthermore, we share our knowledge with our clients — we want you to be equipped with the necessary skills to continue to maintain an effective website and powerful communication resource. -3- • )'(C ivi c P 1 u s Proposal for the City of Opa-Locka, FL Next Gene,vfon Government Webs*es What Can You Expect When Partnering With CivicPlus? Award-Winning Expertise in Government Communication CivicPlus has been partnering with municipalities for the last 11 years and currently serves more than 475 clients nationwide. In fact,our commitment to providing the highest quality consultation,design and functionality has garnered some of the most prestigious awards in the industry: 2008 Awards Winners: • 3CMA 2008 Savvy Award: • West Valley City,UT • Santa Fe,NM • Blue Springs,MO • San Mateo,CA • Montrose,CO • American Association of Webmasters 2008,Gold Award of Excellence:Santa Fe,NM • Communicator Award 2008 Silver Award of Distinction:Riverdale,GA we ars `=w • Communicator Award 2008 Silver Award of Distinction:New Braunfels,TX • Communicator Award 2008 Silver Award of Distinction:Wellington,OH • CAPIO 2008 Honorable Mention Award,Pismo Beach,CA o ErcuESC- • 2008 Creativity Award Winner:Hutto,TX • Digital Governance Leadership in Digital Access Award 2008: Frederick County,MD • Silver Horizon Interactive Award 2008:Riverdale,GA • Bronze Horizon Interactive Award 2008: Pismo Beach,CA ; x • NACIO 2008,Superior Award of Excellence,Delta County,CO • NACIO 2008,Meritorious Award of Excellence,Williamson County,TN • NAGW,2008 Award of Excellence:Montrose,CO • Common Cause of Massachusetts 2008 E-Government Award Super Star:Needham,MA • Common Cause of Massachusetts 2008 E-Government Award:Woburn,MA • 1st Place 2008 Digital County Survey Award:Frederick County,MD 2007 Award Winners: • CAPIO 2007 Award of Excellence:Chino Hills,CA DIGITAI. • CAPIO 2007 Award of Merit:Richmond,CA SL ItY 7 • 3CMA 2007 Savvy Award:Chino Hills,CA C)/7h„trr • PRSA Internet Web Site 2007 Polaris Award:Chino Hills,CA • TAMIO 2007:Wichita Falls,TX • Gold Award winners in World Wide Web Awards May 2007 for Heath,TX • WMA Government Standard of Excellence Award 2007:Hallandale Beach,FL 3C • WMA Government Standard of Excellence Award 2007:Chino Hills,CA N o* • WMA Government Standard of Excellence Award 2007:Surprise,AZ (� • WMA Outstanding Website Award 2007:Richmond,CA • WMA Outstanding Website Award 2007:Rio Rancho,NM • 1st Place 2007 Digital County Survey Award:Frederick County,MD • Common Cause of Massachusetts 2007 E-Government Award:Woburn,MA • 5"A"Ratings in a survey of government websites conducted by NPRC • Kennesaw,GA • Manassas,VA • Riley County,KS • Top NPRC Rating for New Mexico,50,000 to 250,000 Category:Rio Rancho,NM -4- `Civic Plus Proposal for the City of Opa-Locka, FL Next GeneraHan Government Websites Exceptional Value We have invested more than$5 million in the development of CivicPlus' service and continue to invest in enhancements and new features.As a result of evolving client needs,redevelopment is ongoing- meaning you receive more than$400,000 in upgrades and enhancements each year at no additional cost. Reliable Products and Services The presence of a quality website is an essential factor in reflecting a credible and professional image.Creating a website "After researching several that meets the Three Factors of Effective Government Websites government website development requires: companies,I found CivicPlus to • Custom Graphic Design have the most knowledgeable staff, • Intuitive Navigation and Page Layout easiest to use content manager,and • Interactive Functionality the most cost effective approach to • Effortless Content Management website development. The established time line and milestones • Reliable Training and Support were realistic and maintained. Our expert team will collaborate with your staff to create a Website activation was as easy as website that is visually engaging,intuitive to use and reflective turning a switch." of the uniqueness of your community. -Regina Brulotle,City of Ledyard,CT Ongoing Support and Consultation When you select CivicPlus as your website management partner, you have the option to receive ongoing maintenance,support, "We're excited about our website's and hosting services for the duration of your contract.Our clients potential.There's no limit to our are reassured by our proven commitment to customer service cre,tivity with the tools CivicPlus and ongoing consultation exhibited by the following services: has given us!" • Around-the-Clock Technical Support Robert Crain,City of Blythe,CA • Automatic CivicPlus Software and Module Updates • Continued Communication&Consultation: o Monthly e-Newsletters o Annual Web Usability Conference o Annual Site Review -5- `Civic P l u s Proposal for the City of Opa-Locka, FL Ned Generation Government Websies About CivicPlus History of CivicPlus At CivicPlus,we consider it a privilege to partner with municipalities to provide the individuals,families and organizations of your community a website that serves as a primary,interactive communication tool. Since our inception,CivicPlus has been capturing the passion our clients have for their organization with quality,cutting-edge websites. CivicPlus is a division of Icon Enterprises,Inc.Operating under the divisional names of Networks Plus and CivicPlus,incorporated in Kansas in 1998,they began providing technical-related services in 1994. In the beginning,four cities wanted a progressive way to maintain their websites without the burden of employing a continual webmaster.They wanted a system that would allow routine maintenance and changes implemented by city staff. After close consultation with these four initial cities, an innovative tool that automated the process of updating website content was developed. Today,under the leadership of its founder,Ward Morgan,CivicPlus employs more than 70 staff members and continues to implement new technologies and services to maintain the highest standards of excellence and efficiency.Our commitment to setting the standard in website design,management and government communication has been instrumental in making CivicPlus a leader in web design, programming,hosting and serving the communication market. Our technical staff holds a variety of certifications including:Microsoft Certified System Engineer,Cisco Certified Engineer,Microsoft Certified Software Developer, and Microsoft Office User Specialist. Company and Contact Information Primary Point of Contact: Reece Hammitt—Regional Account Rep Hammitt@CivicPlus.com Toll Free 888-228-2233,Ext.341 Founder. Ward Morgan—CEO Legal Name: Icon Enterprises,Inc.,d/b/a CivicPlus Company Website: www.CivicPlus.com Primary Company Office: 317 Houston Street,Suite E Manhattan,KS 66502 Toll Free 888-228-2233 Fax 785-587-8951 Additional Office Locations: 3003 SW Van Buren Topeka,KS 66611 753 N.12th Salina,KS 67401 -6- • )(.CivicPlus Proposal for the City of Opa-Locka, FL Next Generation Govemment Websfes Dedicated Project Team CivicPlus'employees are an elite team of specialists who have spent years learning their specific field through education and experience. Each team member specializes in a detailed area,from color specialists to personal computer technology experts, and offers their skills to provide our customers 100% satisfaction.Only CivicPlus can provide a team that is tailored to your exact needs and has the abilities you need. CivicPlus matches you and your needs to our highly qualified specialists who work directly with you throughout the entire project.Your team is listed below. (Upon conclusion of the sales process and analysis,this team may change.) Your Regional Account Manager Reece Hammitt provides consultation and turnkey solutions for city and county government websites She recognizes the potential a superior website can provide. Her main focus is to provide government sites that open doors for opportunities in customer service,economic development, and market presence. She ensures your website goals are addressed as you work together to develop a project budget. Prior to her position at CivicPlus,Reece developed,coordinated, and implemented comprehensive multi- year plans;established and reviewed priorities,goals and objectives for the North Carolina Blumenthal Performing Arts Center,The Repertory Theatre,and Presbyterian Hospital (PresPlus Program). Reece holds a B.S.in Business and was a Development Director for over 7 years before entering the technology industry.She brings with her the ability to understand the importance of procurement and retention of clients. Your Project Manager As the Director of Project Management, Cindy Peters holds the necessary PMP 44 3 t (Project Management Professional)certification from the Project Management ik Institute that it takes to effectively oversee a team of project managers that ensures the successful development and implementation of all e-government website solutions.Peters'fine tuned project management techniques have ‘11‘, allowed her and her staff to effectively manage more than 85 website projects at y, any given time. Prior to joining CivicPlus,Cindy worked as an IT Specialist for the Sunquest Bulb Co.,where she designed and maintained the company's website;designed and implemented a new database;and provided support and training for staff. Previous to Sunquest Bulb Co.,Peters owned and operated her own business for seven years. Cindy is a member of the Project Management Institute and holds a Certificate in Project Management from Kaplan University.In addition,Peters graduated with honors from Kaplan University in Davenport,Indiana,with a bachelor's degree in information technology management. -7- )(.CivicPlus Proposal for the City of Opa-Locka, FL Neat Generation Government Websties Your Graphic Design Team Your website will reap the benefits of an experienced staff of six designers with over 50 years of experience.One designer may take the lead on the project; however, as part of the CivicPlus process,the whole design team provides input to ensure your site accurately reflects your community. Att Creative Director,Tammy Irvine,teaches that unity,contrast,balance,emphasis, .fl movement, and variety are fundamental to providing a professional and engaging image for Opa-Locka. She believes these guiding principles stay ' constant across commercial endeavors and despite market trends.So,while 0°"• your website"look" will be fresh and appealing,it will also age well. With her BA in Fine Art/Minor in Biological Science,and 20 years of proven design work to support her artistic eye,Tammy ensures that identity development for your site will not only meet your goals,but will also be interactive in a surprising and pleasing manner.Other members of the design team possess a great deal of experience ranging from commercial print design to cartoon images to logo development. To ensure your website receives the best design options in the industry,our designers endure a rigorous interview process. Understanding the design is the face of your community and the most visible part of the website,all designs are scrutinized by the rest of the design staff and the other employees in the company.Having a thick skin and the ability to listen to clients and others are essential for our designers to continually improve our design quality. Your Website Consultant Deb McNew,Director of Consulting and Training,holds a Bachelor of Science degree in Management Science and Computer Based Systems from Oklahoma State University and a Bachelor of Science degree in Secondary Education from Kansas State University. Deb is also a certified in Microsoft Programs,Novell and Adult and Continuing Education. She has held formal teaching positions on a variety of levels from secondary to collegiate. Deb's 25 years of experience with database development and providing customer- service-driven design provides your departments with the level of expertise that , ensures your website project identifies government processes that can be more fluid and more user- friendly.Her warm smile and witty humor will engage your staff and make consulting time enjoyable,as well as successful. -8- • ''(Civic Plus Proposal for the City of Opa-Locka, FL Next Generation Government Weasties Your Content Development Lead Typically,the biggest part of the project is redeveloping the content areas of your website.Your site benefits from our content department's focus on usability and scannability.Keeping up with the latest government trends and usability standards is important to this department. Constantly analyzing how your pages can be redeveloped for maximum usability,Amy Horan accepts this as a fun challenge. Amy's background and degree in Computer Science ensure your website is developed with high-tech goals in mind,while 70, remaining simple to use for your site visitors.She creates easy communication to and from your constituents. Her Content Development team of 11 members is dedicated to content development and no project is too large.For your project a content lead is assigned and is responsible for communicating with your staff.As your existing content is reviewed for your redesigned website,content may also be developed to ensure the website visitor"gets it" as they attempt to complete processes online. Your Trainer Harlan Bryan,Lead Trainer,joined the CivicPlus team in November,2006. He has 11 years of teaching experience,ranging from elementary education to corporate training. Along with teaching,he also served as Assistant Technology Coordinator for several school systems. "Patience in training your site administrators is a walk in the park because of my experience as a middle school band teacher," states Harlan. Harlan loves the travelin g p art of his work with CivicPlus,being particularly enthusiastic about the chance to visit the City of Opa-Locka. His training goals for your City would be to assist in identifying appropriate learning tasks,to offer an efficient,flexible schedule and ultimately,to free up your staff to move on to more important work and be comfortable with their interaction with your website. -9- X• / 1C i V i C P l V s Proposal for the City of Opa-Locka, FL Ned Generation Government Weinites Your Support Team Mike Smith,Director of Client Support,attended high school in Germany, and moved to Kansas 14 years ago.He spent 8 years working in call centers as a manager,the last 2 of which he was in charge of the Training and Quality departments. Mike is your organizational point of contact after the exciting moment your site goes live! If you have even the smallest question,Mike is ready and willing to create the correct and expedient answer for your situation.He offers in-depth troubleshooting support and is particularly adept at assisting with functionality issues.In the future,if you desire,he also provides guidance in updating your banner,adding additional features to your website,or consulting about a re- design. His primary goal is making sure you stay happy with your website and our service. Mike leads a team of support staff,ensuring the delivery of quality service and quick response times after your web site goes live.Offering professional and sound advice to you is their specialty and they thrive on ensuring your website is always representing your community in a positive manner. *For a complete employee listing,please refer to Appendix A. -10- • �(C I V I c P l u s Proposal for the City of Opa-Locka, FL Neat Generation Government Websees / References City of Cocoa,FL www.cocoafl.org (Pop. 17,000) Customer since December 2006;Redesign October 2008 --- y- Vincent Allen,IT Manager,321-639-7527, k vallen @cocoafl.org m Karen Kemp,Systems Analyst,321-639-7213,email: N/A Joe Matthews,Systems Analyst,321-639-7213, .. ° ~ ° - jatthews@cocoafl.org City of Jacksonville Beach,FL �"+ (Pop.22,000) Customer since January 2007 Richard Paul,IS Manager,904-247-6293, rpaul @jaxbchfl.net Rhonda Street,Web Administrator,904-247-6293, rstreet@jaxbchfl.net City of Casselbe rry,FL www.casselberry.org (Pop.25,000) Customer since May 2007 407-262-7700, Ext. 1119, Mark Glover,Finance Dir., - mglover @mindspring.com w_. Vicky Gingold,Web/Admin Asst.,407-262-7700,Ext. 1123, _�~ �- LASSL LBE RRY �..... vgingold @casselberry.org -11- )t-CivicPlus Proposal for the City of Opa-Locka, FL Nett GenendWn Govemment Weedles Proposed Approach and Deliverables With CivicPlus,you will receive expertise in all areas of your website project—from consultation,design and usability to programming,hosting and training.We understand that meeting your fiscal obligations is important, and we are committed to delivering solutions that will yield the most for your funds. The success of CivicPlus is attributed to the collaboration of our staff and clients.In order to provide a website that adheres to the Three Factors of Effective Government Websites,CivicPlus has developed an efficient project approach that delivers all the solutions necessary to create a valuable communication resource for your visitors.The section below provides an overview of our project approach while the subsequent pages will guide you through the process, providing detail on key deliverables for each objective. "CivicPlus has completely Project Approach transformed the way our city Objective 1:Understanding Your Audience:Establishing Your views website communications. The simple user interface allows Site's Focus our staff to easily make changes, • Phase 1 -Analysis and Timeline Development keeping our site current and up-to- • Phase 2&3-Website Design and Navigation Architecture date. Our website has become an • Phase 4-Modules and Site Set-Up invaluable tool to communicate with our residents and provide the Objective 2:Content Development and Page Layout information they want,when they • Phase 5-Content Development want it." • Phase 6-Review and Testing -Aaron Crim,City of West Valley City,UT Objective 3:Equipping Your Staff for Successful Website Maintenance "Yes I would recommend • Phase 7—Training CivicPlus,the eat, of which the Objective 4:Website Deployment whole process took place was great,the city was able to have a lot • Phase 8-Go-Live and Project Review of say as to what went on our site, • Phase 9& 10-Marketing and On-Going Consultation CivicPlus is proactive and doesn't Collection of Information just sit back and wait for stuff to happen,they keep us updated and CivicPlus has developed a thorough process to collect information are constantly making im pro v'ernents." from your staff and existing website.During the first three phases of i -Barry Levy,City of Wichita Falls,TX the project,your responsibility is to answer questions,fill out worksheets, and provide CivicPlus with the information necessary to " —`- develop recommendations for your website design,navigation, and content.Our goal is to learn about your city and the services you provide,then translate it into usable website content. As experts in the industry,we understand city government and the needs of your site visitors.We mold data collected from call logs,interviews,and worksheets into a premier, service-centered website designed for ease of use and intuitive navigation. If necessary,we will examine content from your existing website;however,we typically recommend developing content that follows the latest website usability standards. CivicPlus content developers will then evaluate the pages from a usability perspective and provide an updated version of the page, constantly striving for action-based and self-service government. The assistance we require from you is to respond to information requests and upon completion of the content process,review and provide feedback.We prefer documentation in Word or.pdf files. -12- tivicPlus Proposal for the City of Opa-Locka, FL Next Generation Government Websifes / Objective 1: .�T Understanding Your Audience:Establishing Your Site's Focus Communication is key for websites and every organization has different communication goals.Before developing or redesigning your website your project manager will identify the unique needs of your site's visitors. Using several exercises to define your specific goals the information collected will drive your website's design,navigation,page layout and overall focus. Strategic Planning: Getting to Know You and Understanding Your Audience Getting To Know the City of Opa-Locka Your image and impression on the Internet are very similar to a"first impression"in an interview or meeting.Strategically planning the position and image you would like to portray to each site visitor is critical to the success of your website. Our trained professionals will explore and discover: • What image does Opa-Locka desire • What services and tasks will the site deliver • For the community as a whole,what are the key messages or themes • For individual departments and services,what are the key messages and themes • Why is this important to your community • What data needs to be presented on the website for self-service Five Basic Functions of Your Site 1. Identify the site,establish a brand 2. Set tone and personality of the site 3. Help people get a sense of what that site is about 4. Let people start key tasks immediately 5. Guide people on the right way,effectively and efficiently Phase 1:Analysis and Timeline Development Step 1:Information Gathering and Brainstorming Your Project Manager directs you to other sites to find desirable design elements and functionality. Additional information gathering techniques will be suggested at the kick-off of the project. Step 2:Communication Goals Development Once your team has gathered basic information that will help establish your site's focus,your project manager will help organize the information into specific goals and solutions.Further exercises will be required in this phase in order to ensure the established communication goals are met throughout the project. Step 3:Collaboration and Implementation Together with the information obtained and organized from the steps above and collaboration with experts in design,page layout and functionality,your website will begin to take the shape of an effective communication resource. -13- )'(Civic Plus Proposal for the City of Opa-Locka, FL Next Generation Government Webs tes Phase 2&3:Website Design and Navigation Architecture The presence of a quality website is an essential factor in reflecting a credible and professional image for any Objective 1:Understanding Your Audience: municipality.The design and format of your site will set the Establishing Your Site's Focus overall impression site visitors have of your organization. • Phase 1-Analysis and Timeline Good design,clean navigation and thoughtful page layout will Development guarantee that your visitors leave with not only the • Phase 2-Website Design• information they seek,but also a positive impression of your • Phase 3 Navigation Architecture 4 • Phase 4-Modules and Site Set-Up community. Objective 2:Content Development and Page Layout At CivicPlus our designers will collaborate with your staff to • Phase 5-Content Development create a website that is visually engaging,intuitive to use and ▪ Phase 6 Review and Consulting Objective 3:Equipping Your Staff for reflective of the uniqueness of your community.This is Successful Website Maintenance achieved through the following process: • Phase 7-Training Collaborative Planning and Development:Your Objective 4:Website Deployment • Phase 8-Go-Live and Project Review CivicPlus project manager will lead a kick-off meeting • Phases 9&10- Marketing and On- between your staff and our designers to identify specific Going Consultation design elements,navigational structures and the overall focus of your site. "I've designed websites for more Custom Design:Together with expertise in web usability,the latest in than a decade and I must say, graphic design techniques and your objectives in mind,our designers your new design is outstanding. Understated,tasteful and will develop an attractive,custom design that delivers on all of your effective use of color combined expectations. Since you are part of the team at CivicPlus,you will have with standardized layout as much input as you would like—we will not stop until you are techniques produced a very completely satisfied. attractive and useable website. Intuitive Usability:Simple navigation and consistent page layout will Awesome!" - be used throughout the site to ensure your visitors will find the Shannon Gowan,Temple,TX information they seek easily.Again, we will work with you to select the navigational structure and page layout you desire. "Having the full CivicPlus ADA Compliant(Section 508):Our designers and programmers will system in place has proven to be automatically implement all the features necessary to ensure your site a great benefit for both city staff is compliant with the specifications within Section 508. and residents.The system is extremely easy to learn and use, and is an invaluable time- saving tool for our employees." -Rami Altherr,Deerfield Beach,FL -14- • )'(Civic P l u s Proposal for the City of Opa-Locka, FL Next Generation Government W ebsfles ■ Regarding Our Vision of Your Home Page We wish we could supply each potential prospect with a custom design of how we envision their site.A design that represents your unique image,message,and brand comes about only through the time we take in our pre-design meetings to truly listen to your desires and assess your specific needs.We currently showcase custom designs for over 400 clients,each done to their specifications;not using a cookie-cutter,template approach.We believe our portfolio adequately exemplifies the vast creative ability of our design team and will be glad to provide additional links to real,live client websites or additional samples from our portfolio upon request ss tA.:;' . , -.1.. R: I ,-,!,, -17.-:ritl.:4-4witl ! . _ 7,--0 *..,c-N,— cam. �r Air rte` c. t t vi www.ci.dania-beach.fl.us www.co.maui.hi.us -. ! 1 '1 1 Temple a .w .Mit -. _ a r : d . " Tti, mws `"r" ,4 d .a¢ P I S ..._r � � - 1 ' 1 .-,_ . 'GG d. .xe+z "wte.ao.# weraaia aeatr a '.va..cx;.�sY...:�. _ -- -.-7 . _, _-..,.,....M...,:.. .., .F. www.augustaga.gov www.ci.temple.tx.us 0 u ' :"; MURRAY CITY,UTAH ��`�� 1 0rrrs C s...,.yj r..„'n,rut �21wit r to - x :.- -^ ..{ --G4'HdF v f. a ti ea•o CJhf NR( , "� • + q o — www.burnettcounty.com -15- www.murray.utah.gov At-' Civic P l u s Proposal for the City of Opa-Locka, FL Next Generation Government WebsNes Phase 4: Modules and Site Set-Up CivicPlus has developed several functionality modules to meet Objective 1:Understanding Your Audience: the diverse needs of our clients.Based on the specifications for Establishing Your Site's Focus , • Phase 1-Analysis and Timeline your web project,we recommend incorporating a combination Development of several of the CivicPlus modules into the graphical redesign • Phase 2-Website Design i of your site. • Phase 3-Navigation Architecture 1 • Phase 4-Modules and Site Set-Up• Objective 2:Content Development and Page ! Additional functionality modules are available(reference Layout Appendix I for a complete description of all available modules) • Phase 5-Content Development and may be customized for your needs.While the modules • Phase 6-Review and Consulting s shown in the conceptual design comp are what we recommend Objective 3:Equipping Your Staff for Successful Website Maintenance based on the needs listed in your RFP and an analysis of your • Phase 7-Training I current site,you ultimately control the functionality that your Objective 4:Website Deployment P site offers and the cost by selecting which modules to include. • Phase 8-Go-Live and Project Review e i • Phases 9&10- Marketing and On- Going Consultation I Additionally, with CivicPlus you will receive upgrades and enhancements made to your selected modules instantly, "My favorite thing about our automatically and at no additional cost throughout your contract. website is the ease of This ensures your site is constantly evolving to meet the ever- maintenance,it's so easy to i changing needs of your web audience without the hassle of make updates to the pages additional budgeting or annual upgrading. and the modules.It is easy to keep your site fresh when it is t Additionally,your project manager will work with you throughout easy to update." all phases of your website project to ensure you are taking advantage Laurene saathoff,Cedar Falls,IA of our expertise in web communication as well as meeting your - { "The CivicPlus designs really stood i specific communication goals.This will be done through a series of out for us.Some sites you open up G reviews and testing. and feel lost immediately,but you do not experience that with Design Review CivicPlus. [heir itnplenentation Immediately following the design approval and functionality of usability practice and the shear development,we conduct a review ensuring your expectations are talent of their designers combine met and best website practices are upheld.This review includes our to produce an outstanding product quality control team as well as your internal project manager. that is both clean and simple." q -Wayne Nation Jr.,Montrose,CO i a -16- i w " 1) V O p �. o 0 o p o ° � oco Ct Q 0 ..0C, t10 O CJ cC O vi L cn 5 m 1 1 S n 2•;,' 1 t . y 0 d ' 0 � f w a $ E ' c E -c m u '0 ! II 0 s �V Z 1 E111. L .2 w m c 7 S P r- v1 S r. S 1}1 E�- E E t3 l,r :u Z aZ -a8 EiE " N1 ? O a . vi U vi ,. °n o m s$ &g SP a ,~ Em'ng ,¢fs o G C cum F- m . ry D ,- e m s ? N 5 M v E c A E g"EN • G v Z , Q O Vt N } a .E '" O •u e-', ,__, 't 1\'' '''' i `, N'.., z1 D. ,A. PO 2;1 U "-r: 't x # .` , z1 D. 4, O R w ''> s - < .ti o 0 ° O c1. 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Y O D, " a v v E y8Oaam ' '0 ' ro CE Lo d L a' v 4 Eo cl a NEe -• ∎∎∎ c ,000 v � � ,NOC N 44 O O N w Pc* w ai d gv °b. am .1 E -aE my a 'aoa v 1, i o g aEc" o a N w •,t y rol 8 nN 7, 0., a (n v 8 ti C E t :?n t x.0 ,s.3 a r 8 N %o 'O � a x ao v, �4ya > (1);' �, av Oa w.So a CI) CI)3 0 NN ,E . R, V 0 ( rtf -. s o ° 1 +0 *g 4 •w r W 1J La CU •—° v 3 O Cn 5 CJ Qom. o ov N cu • ` o 3 ',7` g O„ -O ^" o tea, v ��` v pq W 0 v cd v O sue. N MI O E[ J o Z L'-t )(*CivicPlus Proposal for the City of Opa-Locka, FL Next Generation Government Websaes Objective 2: Content Development and Page Layout As part of your contract,CivicPlus will create a pre-defined number of pages for your site to ensure necessary content is available for your site visitors upon deployment.Your project manager will work with you to identify what content should be migrated from your current site and/or if new pages should be developed to fit within your new site.There is no limit to the pages you can create after training. Phase 5: Content Development Objective 1:Understanding Your Audience: Understanding today's website visitor is a vital step in the content Establishing Your Site's Focus development and page layout phase.There are specific Phase 1 Analysis and Timeline Development characteristics of web users in the way they obtain information. • Phase 2-Website Design Based on that, specific web usability guidelines are in place. • Phase 3-Navigation Architecture • Phase 4-Modules and Site Set-Up When you partner with CivicPlus you receive expertise in web Objective 2:Content Development and Page Layout writing.Following website principles documented by Steve Krug • Phase 5-Content Development in Don't Make Me Think, Ginny Redish in Letting Go of the Words, • Phase 6-Review and Consulting and Jakob Nielsen in Designing Web Usability and Homepage Objective 3:Equipping Your Staff for Successful Website Maintenance Usability,CivicPlus'content developers may adjust your content to 9 • Phase 7-Training align with the premise of these authors.Website visitors are Objective 4:Website Deployment skimmers;content should be laid out in a way that is easy for the • Phase 8-Go-Live and Project Review visitor to quickly scan and retrieve their desired information.See • Phases 9&10- Marketing and On- the example below: Going Consultation Initial Content Vehicle Abatement Report an Abandoned Car on Public Street or Highway Vehicles can be parked on the street but must be in running condition for a maximum of 72 hours.H not operable,i.e.no wheels,engine,etc,they can be towed by the City.They must also have curve license and registration.The vehicle may also be towed if the registration is expired for longer than.1 months. To report an abandoned car on the roadway call the abandoned vehicle Hot Line at 5104204644 Reformatted Content Report an Abandoned Car on Private Property Vehicles can be parked in the driveway but most be in running condition.If the vehicle appears Vehicle Abatement abandoned,wrecked,dismantled,unregistered and declared a public nuisance.You may be askei repair or remove them;or you will be cited and they will be towed at your expense.Per RMC secti 11.76 Report an Abandoned Car on Public Street or Highway Report a Vehicle To report an abandoned car on private property call the vehicle abatement officer at If a vehicle is parked on streets for more than 72 hours,then report 510521-1278 the vehicle. Vehicle on the Roadway 510-620-6644 Vehicles may be towed by City if vehicle Vehicle Abatement Fees • Is Inoperable,i.e.no wheels,engine,etc. Vehicle on Private Release fee from public highway $125.00 • Has no current licenses Property • First vehicle found on private property Has no current registration 510-621-1278 abandoned,wrecked,dismantled, unregistered and declared a public $325.00 Report an Abandoned Car on Private Property nuisance. lithe vehicle appears Each additional vehicle found on • Abandoned • Unregistered same private property as above • Wrecked • A Public Nuisance" abandoned,wrecked,dismantled, $200 Dismantled • unregistered and declared a public nuisance. Then the city may request the car is repaired or removed.The vehicle will be towed at your expense,per RMC section 11.76 l lc tat;A:4-f; foes � • Ensured action item is near the top and obvious �._._.�..� _ .- .,,��,a�u�:,,,T��.,s,,,�-�.�_ ,< �� a.�.�.��. • Minimized long paragraphs of text Release fee from public highway $125.00 Added bullets for easy scanning First vehicle found on private property abandoned,wrecked,dismantled, $325.00 • y g unregistered and declared a public nuisance. • Created a separate contact info area Each additional vehicle found on same private property as above $20000 abandoned,wrecked,dismantled,unregistered and declared a public • Increased the size of the headings nuisance. • Made a larger/clearer table for fees -19- )(.Civic Plus Proposal for the City of Opa-Locka, FL Next Generoiian Government 1P/ensiles Phase 6:Review and Testing As established earlier,each phase of your project undergoes a Objective 1:Understanding Your Audience: Establishing Your Site's Focus review and testing stage. At the completion of content r • Phase 1-Analysis and Timeline development and page layout,the following reviews will Development take place: • Phase 2-Website Design • Phase 3-Navigation Architecture i Content Development Review Phase 4 Modules and Site Set-Up I At this point in your project,we complete a quality Objective 2:Content Development and Page Layout control review ensuring the content and layout meet web • Phase 5-Content Development usability standards and contain all the information • Phase 6-Review and Consulting• necessary for your site visitors.This is vital to the Objective 3:Equipping Your Staff for 3 Successful Website Maintenance successful launch and maintenance of your site because Phase 7-Training the way content is written and displayed directly affects Objective 4:Website Deployment s usability. • Phase 8-Go-Live and Project Review s • Phases 9&10- Marketing and On- Going Review Going Consultation Pre-training The purpose of this review is to identify any issues (programming, design or content) that need to be addressed "The real success of CivicPlus lies before training.The training phase will provide an opportunity with the people who sell it,teach it, to learn how to maintain the site and therefore,needs to be a and support it.I doubt that you will find another company,which offers replication of what the launched site will-be. the professional support and friendly encouragement that I have Website Planning Review experienced from the employees of The intent of the website planning review is to develop a CivicPlus on a continuing basis." process for your staff to continue development of your website -Bernie Hayen,Manhattan,KS and to plan for your site's on-going development.This review - „ , _.,,,,_ ,__, ___y__e__ _ will include recommendations for training and motivating your staff to make updates that align with your overall communication goals. -20- )(.CivicPlus Proposal for the City of Opa-Locka, FL Next Generation Government Webates Objective 3: Equipping Your Staff for Successful Website Maintenance During this phase,you are thoroughly trained how to manage your site.We believe in equipping our clients to use their sites to the fullest,so training covers more than just the basics of page updates. It focuses on optimal web layout concluding with an opportunity for practical application and consultation. You will be encouraged to bring actual work in order to apply the expertise in web usability standards that are covered during training,directly to your site.Training is done before your site is launched to ensure that once the site is live,your staff will have all the knowledge,tools and comfort level to maintain the site's integrity from day one. Phase 7:Training Objective 1:Understanding Your Audience: Training and consulting are key in the long-term success of your Establishing Your Site's Focus website.Our trainers will equip your team with the skills necessary • Phase 1 Analysis and Timeline Development for maintaining your site's professional image on a daily basis. Phase 2-Website Design •• Phase 3-Navigation Architecture Brainstorming about your internal daily tasks and • Phase 4-Modules and Site Set-Up workflow, CivicPlus consultants will guide your staff to a better Objective 2:Content Development and Page Layout understanding of delivering automated services to your site • Phase 5-Content Development visitors.One-on-one or departmental specific task analysis is • Phase 6-Review and Consulting } included as part of the excellent service you can expect with Objective 3:Equipping Your Staff for CivicPlus. Successful Website Maintenance • Phase 7-Training) Objective 4:Website Deployment Administrative Features&Basics of Back-End Training—Create • Phase 8-Go-Live and Project Review a basic understanding of navigation and page layout and how this • Phases 9&10- Marketing and On- affects the target audiences.Trainers will instruct your staff on Going Consultation creating area rights and back-end features for site administration. Module Training&Page and Menu Creation Training—Trainers will ^} dealt Plus training was great.You dealt with all of the different review all the modules included with your site. Instructions on how to knowledge levels of our staff best use the modules for maximum audience participation will be perfectly." covered.Individual consultation for departments and service areas will be covered to facilitate baseline knowledge for your team. "Training went well,Harlan was Page Development Training—Content is critical to any site. Our great.He checked back with us and made sure we got answers to all our professional trainers cover the basics of website usability.Recognizing the questions." differences between various media,your staff will begin to see that less is more on the Internet.Your staff will learn how to create links,chunk text "Quinton really provided us with a and lay out pages for scannability. lot of great information when he came out here to train us.It wasn't just Each session is created to promote a hands-on experience creating a lasting training but he shared a lot of know- impression with your team.The skills,tips and tricks are easy to how and that was great." understand and implement into your daily tasks. Each session is designed to enhance your team's communication skills and highlight their individual specialties,bringing more to the public you serve. All training schedules are based on the needs of your employees and your selection of modules. Your training schedule may vary. Training manuals are available online and updated on a regular basis. -21- • ''(C Iv1 C P l u s Proposal for the City of Opa-Locka, FL Next Generdion Government WebsItes Objective 4:Website Deployment Upon completion of a final review of the website with you,the website domain name is directed to the developed website. Phase 8: Go-Live and Project Review Objective 1:Understanding Your Audience: 1 During this review we will ensure that your initial Establishing Your Site's Focus communication goals developed in Objective 1 have been met. • Phase 1-Analysis and Timeline Additionally,we will develop a strategic plan to ensure that your Development • Phase 2-Website Design website grows with your city.While this phase marks the launch • Phase 3-Navigation Architecture of your new site,you will continue to receive both technical and • Phase 4-Modules and Site Set-Up consultative support. Objective 2:Content Development and Page ! Layout I • Phase 5-Content Development CivicPlus employees constantly research web standards, • Phase 6-Review and Consulting principles and trends in order to develop effective government Objective 3:Equipping Your Staff for websites.Our philosophy is to share that information with our Successful Website Maintenance j clients to ensure they are capable of maintaining an effective site • Phase 7-Training Objective 4:Website Deployment for years to come.This is accomplished through the following • Phase 8-Go-Live and Project # procedures: Review 1 • Phases 9&10- Marketing and On- On-Going References to Our Research—Throughout all Going Consultation phases of your project we provide the reasoning and explanation of our actions so that you and your staff become < .-, "Civic Plus provided us with communication experts. incredible customer service and technical support through every Opportunities for Peer Communication and Idea Sharing— step of the development process. Throughout the year,there are several opportunities for peers to They demonstrated flexibility and communicate and share ideas.Many of our clients experience patience in the face of the many similar challenges and have similar communication goals. For changes we requested and always this reason,we hold an annual conference,feature client case provided expert guidance and 4 studies and new clients on our website, and provide contact recommendations." information for clients willing to share unique experiences and Jessica Zegler,Marana,AZ the resulting solutions. .- x_,..,, .. . .n._ w.__.._. Continuous Consultation Beyond Site Deployment— Each client can be assured that our Support team members will be available to assist your staff with any questions once the site is deployed.The members of our Support team provide ongoing support and recommendations for maintaining your website in several ways,which are discussed in the following section. -22- )(.CivicPlus Proposal for the City of Opa-Locka, FL Next Gennofon Government Websites Phase 9 &10: Marketing and Ongoing Consultation When you partner with CivicPlus you will receive on-going Objective 1:Understanding Your Audience: Establishing Your Site's Focus consultation and support as part of our Ultimate Service • Phase 1-Analysis and Timeline option.This will be accomplished through the following Development features and benchmarked events: • Phase 2-Website Design • Phase 3-Navigation Architecture • Phase 4-Modules and Site Set-Up Continued Communication:Upon deployment of your Objective 2:Content Development and Page site,you will be provided ongoing support as your site Layout grows.Our support team will ensure that you receive the • Phase 5-Content Development following resources: • Phase 6-Review and Consulting Objective 3:Equipping Your Staff for • Monthly E-Newsletter—Our monthly e-mail Successful Website Maintenance newsletter is complete with tips on general • Phase 7-Training website usability and website management as Objective 4:Website Deployment • Phase 8-Go-Live and Project Review well as specific tips on how to get the most out of • Phases 9&10-Marketing and On- your CivicPlus site. Going Consultation• • Automatic Service Updates—We provide constant updates to our system and these enhancements are part of the CivicPlus Ultimate service.Clients "With CivicPlus,we now have an may request changes any time by contacting a member of easy-to-use,very effective site that our Support team. we can control and update,without • CivicPlus Online Support—As a member of CivicPlus,you having to have a lot of advanced have access to the CivicPlus Online Support site where computer knowledge." we keep you informed about software updates,tutorials john Latta,Delta County,Co and the latest tips to keep your site dynamic.Training -- _--- --- _•-- -«- - -- manuals are also available online as a reference for current and future staff members. "The free enhancements CivicPlus • Annual Site Reviews—Our support team will review your provides allow our back end users with site and provide an annual report complete with statistics no web experience to easily edit their of your site's performance and recommendations for site own department web pages.This growth. makes the IT department's job easier • Annual CivicPlus Website Conference—Discussion topics and reduces our workload.We range from Writing for the Web to ADA Website absolutely love it!" -Brandy Severson,Buckeye,AZ Accessibility to generating ideas for improvement with your peers to private consultations offering suggestions for site improvements. Search Engine Registration: Website optimization and a search engine program may be implemented for an additional fee. Warranty:We are so confident that you will benefit from a partnership with CivicPlus that we provide a 100% satisfaction guarantee throughout all phases of your project. The business strategy for the CivicPlus service is based upon our client's success. We continue to listen to our clients after the sale and strive to constantly improve our service and our products. -23- X• ' `C I vI c P l V$ Proposal for the City of Opa-Locka, FL Meat Generation Government Webates Reliable Maintenance, Support, and Hosting When you select CivicPlus as your website management partner,you have the option to receive ongoing maintenance,support and hosting services for the duration of your contract.Our clients are reassured by our proven commitment to customer service,exhibited by the following services: • Automatic CivicPlus Software and Module Updates— CivicPlus continually strives to provide cutting edge applications, features and modules to ensure your site stays at the forefront of Internet communication.All of our clients receive continual updates and upgrades-meaning you will not have the hassle of updating your site to operate with new software programs or the additional costs of implementing module upgrades— it is all done for you as a part of the CivicPlus Ultimate Service package. • Around-the-Clock Technical Support— Our support personnel are available to answer phone calls and emails from 7 a.m.to 7 p.m. CST. Emergency service is available after regular hours with staff on-call 24/7. CivicPlus is both proactive and reactive in handling support.Through "In working with sales reps,product regularly scheduled reviews of site logs,error messages,servers,router developers,managers and trainers,I activity and the Internet in general,our personnel often identify and have come to believe that CivicPlus correct issues before they even affect our clients' websites.Our really wants to earn and keep a great expertise in website management provides assurance to our clients that reputation for being efficient, their site is in good hands. affordable and customer-oriented." -Gary Mangus,Winfield,KS • Hosting—Web hosting has been a part of CivicPlus since its inception.While hosting your site with CivicPlus is optional,you can be assured that our services will provide "Everyone promises great customer the utmost in reliability and security.To illustrate how service,but then they make the sale seriously we value your site's reliability,security and and it goes away,but with CivicPlus protection;review the features of our hosting services their people are always there,they below. are always nice,and they always have the answer." -Corky Brown,Cedar Hill,TX -24- A-Civic Plus Proposal for the City of Opa-Locka, FL Next Generation Government Webs'les Hosting and Security Features Physical Security • Proximity card key system prevents unauthorized access to servers • High resolution,closed circuit video with time lapse recording covers all secured areas • All visitors require a full-time escort within hosting area • Redundant cooling systems Power • All systems are fed by Uninterruptible Power Supplies(UPS's)with natural gas- powered generator backup Bandwidth • 97Mbps of bandwidth for optimal speed • Multiple carriers(AT&T,Qwest,and Cox)to provide redundancy for continuous connectivity • AT&T:45Mbps fiber optic network • Cox:100Mbps fiber optic network • Qwest:6Mbps over an MLPPP connection • AT&T:6Mbps over an ATM connection • Routers and switches automatically balance Internet load between carriers for optimal speed • Redundant Cisco routers running HSRP(Hot Standby Router Protocol) Monitoring • Round-the-clock(24/7/365)monitoring of all critical components including • Internet connectivity,servers,routers,switches and power systems Backup • Tape backup performed daily • Off-site tape archive Anti Virus • Continuously scan system • Signature files auto-updated every 4 hours from national registry Data Security • Server Operating Systems applied as necessary • Router level port blocking and reporting • Router level packet filtering and reporting • Server level port blocking and logging • Ongoing security analysis by Cisco Security Specialist Data Redundancy • RAID Level 5 data storage array • RAID 1+0 Intrusion Detection • Redundant Cisco ASA multi-service Firewalls that combine Intrusion Detection with Intrusion Prevention Staff Certifications • Full-time Electrical Engineers(EE) • Full-time Microsoft Certified Systems Engineers(MCSE) • Full-time Certified Novell Engineers(CNE) • Full-time Cisco Router Technicians -25- • ' Civic P l u s Proposal for the City of Opa-Locka, FL Ned Generdbn Govemment Websites Server Requirements We give our clients the option to self-host. If that is the option you prefer,below are the requirements: • Microsoft Windows 2003 Server,Standard or Enterprise,32 Bit. • Microsoft SQL 2005 Enterprise,32 Bit is recommended,however Microsoft SQL 2005 Standard,32 Bit can be supported. • Server with at least 4GB RAM and 80GB of useable storage space. For better performance IIS and SQL should run on different servers. • Additional Software dependent upon modules purchased. System Requirements The administrative sides of CivicPlus websites support the following PC operating systems and browsers: • Windows 2000 and higher • Internet Explorer 6.0 and above • Mozilla Firefox 1.5 and above Macintosh operating systems and browsers are also supported: • OS/X 10.1 and higher • Mozilla Firefox 1.5 and above -26- • '(Civic Plus Proposal for the City of Opa-Locka, FL Next Generation Government Websites Effortless Content Management System Developed specifically for municipalities requiring frequent updates to their website,the CivicPlus Content Management System allows your non-technical employees the ability to easily update any portion of your website instantaneously.This includes updating announcements,news flashes, calendar items,page content,drop-down menus,images and much more.Because this system is browser based,any member of your staff can manage their section of the site without installing additional software or requiring the assistance of your valuable technical resource team. CivicPlus Content Management System Administrative Features With extensive web applications in place and continual development,support and training, our clients find that updating their sites using the CivicPlus Content Management System(CMS)ensures that they maintain a website,they can be proud of, with minimal effort. Recognizing that not all site administrators possess similar levels of computer expertise,CivicPlus provides a variety of methods to develop new content: "Civic Plus makes my life a little • Page Wizard provides type-in-a-box ease while eair. Be cause the backend user providing consistencies in content layout and interface is so simple to use,I am graphic layout. able to train non-technical • Online Editor provides full editing toolbar choices personnel from each department to along with a view of the HTML code. be able to administer their own • HTML Upload allows the more technical site pages. Each department now has their own 'Webnxaster': administrator a method to upload more complex -Brandy Severson,Buckeye,AZ pages developed using desktop HTML tools. The CivicPlus Website Management System is browser-based so there is no need for special desktop applications.We recommend using at least Windows 2003 OS.The only software you'll need is an "I would absolutely recommend Internet browser.Our website is viewable with most browsers on the CivicPlus,the whole structure of the way the site works is great,one person public side of the website.The administrative sides of CivicPlus doesn't have to do all of the work and websites support the following PC operating systems and browsers: doing it this way keeps the information • Windows 2003 and higher fresher.Departments can keep all of • Internet Explorer 7.0 and below their own pages up to date which helps • Mozilla Firefox 2.0 with accuracy and making information Macintosh operating systems and browsers are also supported: readily available." • OS/X 10.1 and higher -Corky Brown,Cedar Hill,TX • Mozilla Firefox 2.0 • Allowing Your Website to Grow At CivicPlus,we build your website with growth in mind.Our CMS tool is dynamic, allowing you to make updates and changes to existing pages as well as create new pages and menu items through straightforward administrative features. Each year CivicPlus invests approximately$400,000 in upgrades and enhancements to the CivicPlus system to meet your ever-evolving needs.Some of the features of the CMS system are highlighted in the chart on the following pages. -27- � .� o o 5 a" 0 o > W g.v o v C: o C w al •� co O ' a) v .. N CZ CD cn O G >, MI O O O "O a) 2 O R O ,-yi v ° .0 ^O bC.-4 y = i (J ° a! N eo +Lt, ,, -" p cC 0 a sue. v �: m •C byD a o o 0 cn W et p o .5 co °1 .5 E >, a, ° m v p v o co o co ,►› oO a 1 f aJ v EL) O 71 v v vi +� Ti �,' .. �a • Eq. co � r �. o a 3 3 a e E8 p O a. Cl.) � . o � w be - 3 0 ip o ,0 en Cl) Cl) u0 thu, v 6 c g eo ,-. Q o'. 4o ' ' 5,' o . aoWbz, o e p < 3awv = 0v a' bO '" � m, ct a) ci 0 CU wt , i. 0 0 m 0 ~ ea o p boy o & ee kai .�' v a >,o ~ v -8 72 v CU ar a a, Ts cu a, v QJ y ~ d a . m > .� +o O v I n °:w Cl) Cl) a, p ...o ~ O 0 E o. ° 5 .a ~ ›, ~ ' , E - 7 � . U p0 H ^ . 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N 0 a ,.C1 E ti _ m n _ -‘,.. 1,4:., � En^ omu_ R z • O -, tamE - LLo=ur ov 4 a) -• t: £� t =u 2 I1.!t c,n O a, a' s w >m 7 q CZ w a -t'1i m a1 O _ 1/) 3 a, as - lam. = a s .= e°- , E- ER ^x �zg nE=• /� - `'" a, �,- Z -cc.! o�y a.t� .__..g=u uw[. tea, z i is . . ,.'a e.4 � o- V 3 • 73 c & b a ii i s & - , } II*_ y !34 a"- w'4 4-'7, ;, I , * "tivicPlus Next Generation Government Webutes Proposal for the City of Opa-Locka, FL Project Timeline Project Timeline Needs Assessment and Timeline(may vary based upon on-site meetings) 1-2 weeks Website Design and Navigation Architecture 3 weeks Site Development and Modules Set-up(varies based upon development options) 2-3 weeks Content Development(varies based upon amount of content) 5-6 weeks Reviews and Testing 2 weeks Training(over the phone) 1 week Final Review and Test 1-2 weeks Marketing 1 week Go-Live Up to 20 Weeks* Timelines are made according to your needs and may be modified upon discussion with your project manager.This timeline represents our experience and is based upon the client meeting all deadlines. Many clients indicate a preference toward a more relaxed schedule that allows ample time for each task and review. We know you're eager to get your new site"up and running,"but a shorter timeframe can cause you undue stress.However,if that is your desire,our experts will make sure the process goes as smoothly as possible. • *If you would like for your website to go live in 12 weeks,there would be an additional 15%charge added to the one-time fee. -30- ' CIVICPIUS Next Generation Government Webstes Proposal for the City of Opa-Locka, FL Project Estimate CivicPlus is the responsible lead vendor for this project.We do not anticipate subcontracting any work.Provided below is a project estimate based upon deliverables in your website design. Additional options may be added in phases or as desired. Consulting, Design, Setup, Programming and Training Options One-Time Cost (See Project Details) r $19,569 Included Modules&Functionality O Archive Center 0 Quick links O Bid Posting(1 category) 0 Request Tracker(5 users) 0 Blog 0 RSS O Bulletin Board 0 Real Estate Locator(25 Properties) O Business/Resource Directory 0 Slideshow O Carbon Calculator 0 Staff Directory O Document Center 0 Where Do I... (1 File Upload) ll Dynamic Breadcrumbs D Dynamic Sitemap Admin.Modules&Services O Emergency Alert Notification 0 Audit Trail/History Log O Events Calendar 0 Automated pdf converter O Facilities Locator and Reservations System(50 Facilities) 0 Automatic archiving of content 0 FAQ 0 Broken Link Finder O Forms Development Tool(2 Forms for client to develop) 0 Expiring Items Library O Healthy City Initiative 0 Graphic Link Administration O Intranet(1 Group) 0 Links Redirect O Info/Trivia 0 Online Web Statistics(Available only with CivicPlus hosting) O Job Posting (1 Category) 0 Printer Friendly/E-mail this Page O News Flash 0 Rotating Content O Notify Me Email Subscription 0 Search Engine Registration • Online Job Application(1 Generic Application) 0 Site Search&Entry Log 0 Opinion Poll 0 User/Group Permission System O Photo Gallery (50 Photos) 0 Website Administrative Log Includes Module Upgrades Includes Functionality Upgrades • none Content Management System and Website Management Include: • Mouse-over menu structure,author and publisher rights,options for site layout,rotating content,dynamic page components... • Online Editor—allows for online editing and page creation • Web Page Wizard—create web pages easily with preformatted options • Web Page Upload Utility—allows for the upload of web pages • Site Search log—allows you to research site search entries on your site • Action Items—items that need attention are automatically in a queue • Menu Management—add new menu items easily. -31- • Civic Plus Next Genevoiion Govemmem Websites Proposal for the City of Opa-Locka, FL Project Details Optional Cost Add-On Cost Objective 1: Establishing Your Site's Focus • Phase 1:Analysis and Timeline Development • Identify custom modules and integration • Review current site statistics,if they are available. $1,625 projects. • Establish project timeline. • Phone interviews with departments and gather • Coordinate the DNS details. information. • Deliverable:Project Timeline and worksheets. > Phase 2:Website Design • Creating a professional and attractive"look and • Modify design with input from client. $4,600 feel"for the entire website. • Determine customization of modules or custom • Creating the layout for each page which will development projects and provide estimates for incorporate photographs,graphic illustrations, project changes. topic headings and dynamic components. • Deliverable: Website Design Composition. ➢ Phase 3: Navigation Architecture Development • Develop the global navigation and sub- • Determine optimum taxonomy structure. $540 navigation,persistent navigation,and resource • Deliverable:Navigation structure optimized for links for the client's website. your website. Optional:Onsite Meeting for Individualized Content Planning(up to 12 departments) Optional • 2 days of onsite meetings. • Review functionality and how it applies to • Analysis of call log. individual sections. • Review assignments. • Deliverable:Presentation on best practices, review worksheet assignments and review design • Review individual section's navigation. composite. • Identify services and needs of departments. • Quote includes travel expenses. • Demonstrate best website practices. > Phase 4: Modules and Site set-up • Setup dynamic elements on pages. • Deliverable:Setup a fully functional site,the $3,868 • Additional modules may be established based software that runs the site,and statistical analysis upon recommendations in Phase 1. for the site. -32- i CivicPlus Next Genesolion Government Webster Proposal for the City of Opa-Locka, FL Project Details Optional Cost Add-On Cost Objective 2: Content Development and Page Layout > Phase 5:Content Development • Develop sitemap as pages are being • Approximately 100 standard pages will be Add$1,350 per $2,700 developed. developed.(You will have the ability to create 50 additional • Gather content worksheets from your unlimited pages after training) pages departments and contact departments as • On-going review with your staff as major areas needed for additional content. are developed. • Develop new web pages as needed with • Deliverable:Website content development and assistance from client and migrate existing module content. content. Optional:Secondary Onsite Meeting for Individualized Content Review Varies Optional • Review and gather content from departments. • Deliverable: Assurance that your departments • Identify areas that need additional attention. are completing their tasks and further guidance conceming gathering of content. • Review with client's project manager the status of the project.Identify areas that may need • Report to client's project manager concerning extra attention and content developed. status of project. > Phase 6: Test and Review/Establish Future Expectations • Make final revisions to website. • Review on-going responsibilities of department $1,573 • Quality Assurance review of new website. heads and administrative staff. • Deliverable:List of items that need to be addressed. Objective 3: Equipping Your Staff for Successful Website Maintenance > Phase 7:Consulting and Training for Your Trainers or Website Administrator Basic Page Administration Training Basic Module Administration Training&Use • Basic page development using Page Wizards • Pictures,Document Center,News Flash,Staff • Applying modules to pages Directory,Resource Directory,Calendar,FAQs, • Applied use and usability consulting and QuickLinks,RSS • Effective communication through your website Advanced Module Administration Training&Use •Basic System Administration Training Archive Center,Notify Me,Opinion Poll,Intranet, Emergency Alert Notification(Single Page • Set up groups and users Push). • Establish permissions Train the Trainer-24 hours online phone training and consulting for up to two(2)employees. $3,600 On-Site Training eight-hour days of On-Site Training and Usability Consulting for Optional Content Administrators(up to 10 employees)Quote includes travel expenses Training in Manhattan, KS eight-hour days On-Site Training and Usability Consulting for Content Optional Administrators(up to 10 employees)in our Manhattan,KS office.Client is responsible for all travel-related arrangements and expenses. Additional Option:One day of Onsite Consulting with department administrators to review the website and Add$2,500 Optional additional time for basic leamers.Review website procedures.Must be combined with onsite training above. -33- • CIVICPlus Next Generation Government Websites Proposal for the City of Opa-Locka, FL Objective 4:Website Deployment • Phase 8: Go-live and Project Review • Launch site. • Deliverable: Final project review report. $813 • Gather feedback from staff involved in project Optional:Content Fixes— this is a site review and clean-up;the Quality Control team will clean up the site, Vanes based on Optional correcting any issues found in pages that were created by client staff. number of pages reviewed Optional: Website Presentation —one day of onsite meetings to present website to stakeholders. Quote Add$3,700 Optional includes travel expenses > Phase 9: Marketing • Registration of site with all major search $250 engines. > Phase 10:On-going Consultation • Site review and consulting. • Recommend site enhancements for improved Included • Layout,design and content recommendations. visitor interaction. Total One-Time Cost Varies $19,569 Pre-Implementation Options allow you and your development team to meet with our consultants in a collaborative,brain-storming environment to discuss ways to enhance your message and the effectiveness of your new site. Pre-Implementation ➢ Onsite Kickoff Meeting • Project Kick-off meeting with departments • Assign information gathering tasks. Add$4,900 Optional to provide overview of website project, • Deliverable:A document summarizing the Add$650 and 1 capabilities and introduction of effective meetings,along with analysis,and day for each 3 website communication. recommendations.Design information addt'I deparmtents • One day meeting with website committee to gathered. discuss design goals and review audience • Quote includes all travel expenses. goals. • Discuss design and layout standards with website committee. ➢ Onsite Strategic Planning Meeting with Individual Departments • Interpretation of current departmental • Deliverable:A document summarizing the Add$7,000 Optional processes and services resulting in meetings,along with analysis,and Add$650 and 1/2 recommendations for website solutions. recommendations. Design information day for each 3 • Two days of meetings with up to 12 gathered. addt'l deparmtents departments. • Quote includes all travel expenses. -34- 1 1 'tCivicPlus Next Generation Government Websiles Proposal for the City of Opa-Locka, FL After working with more than 475 clients, we are familiar with the unique challenges municipalities face as they establish and maintain a web presence.We want to help you select or create a custom package to enhance your community's site.The most commonly requested add-on features appear below. Options One-Time Fee Monthly Fee Additional Training Opportunities Graphics and Creative Page Design Training $5,000 if training N/A • Using Adobe Photoshop Elements • Create pages using Word takes place with • (Client is responsible for software.) • 2 days onsite hands-on original ans • Intermediate online editor training training traininn g g • Effective online slideshows • Quote includes travel $8,200 if scheduled expenses. separately Annual Refresher-1 day of consultation,2 days refresher/advanced training $7,000 N/A (3 days total)Quote includes travel expense Three Month Checkup(done 3 months after Go-Live)-2 days of Additional $5,200 N/A Consultation/Training.Quote includes travel expense. m Additional Modules& Services Agenda Creator $8,500 $250 E-Commerce Specialist will help you find the best third party solution to meet Varies Varies your needs GIS Integration and Streaming Video Integration Varies Varies Wireless Emergency Notification System $5,000 Varies Emergency Alert—Site Wide Push $400 Varies Forms—custom developed to meet client's specifications $375 each Varies Live Redundant site at remote host location $12,000 Varies Remote hosting at client location $9,000 Varies Language Translation—hand translation (priced per single language) $125/page or N/A $1,000/10 pages Language Translation—Google $300 Varies Logo Development $1,500 Varies Branding&Graphics $2,500 Varies Logo Development with Branding&Graphics $3,500 Varies Module Upgrade Options Each of these modules is quoted in your One-Time Fee Monthly Fee base price with use limits noted in parentheses.Upgrades are available in Per Upgrade increments noted. Increment Bid Postings(1 category)Upgrade Increment=5 categories 0 $75 Facilities&Reservations(50 facilities)Upgrade Increment=100 facilities 0 $100 Forms Development Tool(2 forms)Upgrade Increment=5 forms 0 $100 Intranet(1 intranet group)Upgrade Increment=1 group 0 $200 Job Postings(1 category)Upgrade Increment=5 categories 0 $75 Online Job Application(generic application form)Upgrade Increment=one $4,400 $150 custom designed application form Photo Gallery(50 photographs)Upgrade Increment=50 photographs 0 $100 Real Estate Locator(25 properties)Upgrade Increment=25 properties 0 $100 Request Tracker(5 users)Upgrade Increment=10 users 0 $50 Where Do I ?(1f ile Upload)Upgrade Increment=1 file upload 0 $50 -35- 1 • )cC V o C P u S Next Generation Government W ebsiies Proposal for the City of Opa-Locka, FL Annual Support, Maintenance & Hosting Services Annual Support, Maintenance& Hosting Fee $5,619 Server Storage Not to Exceed 15GB Optional Monthly Pay Plan(includes$10/monthly surcharge) $478 Annual Support, Maintenance & Hosting Includes: Hosting CivicPlus Application&Modules Support Shared Web/SQL Server Install Service Patches for OS 24/7 Emergency Support DNS Consulting&Maintenance Upgrades Dedicated Support Personnel Monitor Bandwidth-Router Traffic Fixes 3 hour response Redundant ISP Improvements Usability Improvements Redundant Cooling Integration Integrate New&Upgraded Services Natural Gas Powered Generator Testing Proactive support for updates&fixes Daily Tape Backup Development Highly rated by clients Intrusion Detection&Prevention Usage license Online Training Manuals Antivirus Protection Monthly Newsletters Upgrade Hardware Phone Consulting Rates for Additional Services No surprise additional costs! After working with local government clients for over 14 years,we understand it is very important to stick within a planned, set budget for your website on a year-to-year basis.The One-Time Cost and Annual Support,Maintenance and Hosting Services helps you do just that by covering everything you do with us on an on-going basis with one, set fee.Blocks of service hours are available at the rates listed below for additional content and graphic assistance as requested in the RFP. Service Rates Hourly Discounted Programming $150 $125 Graphic Design $150 $145 Logo Development(only) $150 $145 Content Development $95 $81 Content Writing $135 $125 Project Management $170 $145 -36- • I V I C P n U S Newt Generation GovemnmeMwe,ales Proposal for the City of Opa-Locka, FL Upgrades CivicPlus continually seeks to enhance and improve its system based on feedback from clients.In order to provide the highest level of service and value,these applications become modules and are available to all clients for a franction of the cost of development.Keeping up with the latest trends,ADA issues,and technology can be a full- time job—a full-time job CivicPlus clients simply do not have to worry about.Sampels of recently developed modules include: Administrative Logs&Report Notify Me Email Subscription Service Agenda Creator-4 • Import&Export Subscribers Archive Center• • HTML or Text Messages• Auto pdf Conversion• Online Job Application System Auto Archiving• Opinion Poll Bad Links Identification Page Content Queuing Bid Posting Page Redirects • Automatic Notification Page Versioning Blog• Page Wizards Bulletin Board• Password Recovery Calendar Photo Gallery • Feature Events Photo Slideshow • Recurring Events Print this Page • Multiple Calendars Publish Items in Multiple Places • Multiple Views• Quicklinks • Submit to the Calendar Request Tracker • Map Links • Track visitor's request Carbon Calculator• • Generate Reports&Statistics Custom Design Layouts for Dynamic Elements• • Workflow established per request item Document Center Real Estate Locator • Centralized storage of files in folder structure Reset Passwords automatically • Upload multiple files or a folder• Resource/Business Directory Dynamic Breadcrumbs Rotating Banners Dynamic Sitemap Rotating Content E-mail this Page RSS Emergency Alert Notification• Service Directory Facebook Profile Devlopment• Subsite Facilities Locator&Reservations System• Site Search FAQs Site Search Log Forms Spellcheck • Custom Developed to your Specifications SSL Forms Development Tool Staff Directory • Create your own online forms&surveys • Includes biography page • Collect information via database or email Twitter Profile Development• • Spam Protection for online forms• Unlimited Depth of Site Front-End Edit• Website administrative log Graphic Links Administration• Website Statistics by Google Urchin• Healthy City• Where Do I...? Info• Workflow for Content Review Intranet WYSIWYG Editor Job Posting • Automatic Notification LDAP Connectivity Metadata• News Flash • Multiple Instances per page• •Features that have been added in the past 12 months • Pictures• • Notification of Expired Items• -37- • \C ivo c P n u$ Next Generation Government websdes Proposal for the City of Opa-Locka, FL Conclusion As your website committee narrows the search for a partner to create the website for Opa-Locka, CivicPlus would like to be your partner of choice. We believe that in creating the communication infrastructure your city desires,our experienced and knowledgeable professionals will complement your staff's expertise. ✓ We will work with you to create a unique and engaging site that reflects your community. ✓ Opa-Locka will have access to Government Communication Experts while your website is being built and in the future. ✓ Your site will grow and change with you as industry trends and technology changes,keeping your website on the cutting edge,ALWAYS. TOGETHER, WE WILL SET THE PACE AND STANDARDS FOR GOVERNMENT COMMUNICATIONS! -38- • ' CivicPIus Next Genevedien w nt Websae, Proposal for the City of Opa-Locka, FL Exceptions RFP Section 2-2 General Requirements Section Requirement Our Response F. The City anticipates future expansion of its With the CivicPlus Jobs Module(1 category e-government use,and the re-design should included in pricing)and Online Job facilitate future capability of online Applications(1 category included with generic transactions such as permit fee payments, application form included in pricing),online recreation class registration,secure credit job-seekers can automatically receive card payments,business license notification of openings,apply,and upload applications,building permit their resume. applications, and employment applications. We will provide information for a reputable third-party solution to your E-Commerce needs. Track page hits per City function. Locate hit CivicPlus will provide you with Urchin by counter unobtrusively at bottom of each Google Analytics to track and analyze website page.Maintenance software that includes statistics.CivicPlus does not recommend hit reporting functions would be valuable. counters on each page because Urchin tracks this for you. J. Form Printing.A number of static forms will Existing forms can be uploaded to the be available for printing.Website must have Document Center and accessed by the public links or embedded plug-ins such as Java and and,if desired,made available as.pdf files with Adobe for opening and viewing these our automatic pdf converter. (cost reflected in documents. price) Online forms can also be created with the Forms Development Tools (2 forms for you to develop are included in the one-time price). RFP Section 2-3 Service to Be Provided Section Requirement Our Response B. As per the Americans with Disabilities Act, We adhere to the standards set forth in Section the City must provide the same level of 508 of the Rehabilitation Act of 1973.All content service to individuals with visual,hearing, on the website is accessible with a keyboard, motor, or cognitive disability that we do to and screen readers have access to all content via the general public.The City expects alt-tags for images and links.During the content respondents to offer suggestions regarding development phase, all CivicPlus-created accessibility content that may be inaccessible—charts, graphs,tables and uncaptioned videos—will include summary information designed to explain the content as presented. -39- • �C i V o c P n WebMes u$ Next Generation GovemmeM Proposal for the City of Opa-Locka, FL Document dated March 25,2009,Clarification of the Original RFP Item# Requirement Our Response 6. Once the website design is completed,City After working with local government clients for staff will maintain the content of the over 14 years,we understand it is very website.However,as a part of your important to stick within a planned,set budget proposal,please include the cost of content for your website on a year-to-year basis.The and graphic assistance for six months. One-Time Cost and Annual Support, Maintenance and Hosting Services helps you do just that by covering everything you do with us on an ongoing basis with one,set fee. Blocks of service hours are available at the rates listed below for additional content and graphic assistance as requested in the RFP Pricing per hour is noted on Page 37—Under Annual Support(Additional Services—See Discounted Rate) 10. We want our forms in a PDF fillable format. The Forms Development Tool allows you to They include,but are not limited,to the create online forms and information can be following(samples attached)that can be printed,emailed, and/or saved to a database. electronically submitted to the City: Forms you already have created can be stored in employment application,permit the document center where they can be application,water deposit application. downloaded for use by the public. 12. Agendas need to be archived in pdf format Agendas can be archived in the Archive Center. and commission meetings in a compact See Appendix:Additional Modules for more video format. information on functionality. Multicast Media Technologies is an expert in the delivery of live and on-demand video content over the Internet.Multicast offers a comprehensive publishing system designed to manage,monetize and measure targeted Internet TV channels and streaming video libraries.Leveraging battle-tested applications, tools and strategies developed over the last decade,Multicast enables leading brands and content owners to realize the full potential of their media assets.Delivering over 3,500 live Internet broadcasts each month and servicing nearly 1,000 customers around the world, Multicast has uniquely defined itself as an industry leader in the delivery of online video. 14. The time frame for completion of the project The timeline on Page 31 reflects what is is 90 days after execution of contract. Please necessary to meet a 20 week Go-Live deadline. include a schedule of activities and If you select a shorter timeline,your project -40- • )CIVICPlus Next Generation Government Websdes Proposal for the City of Opa-Locka, FL responsibilities to conform to this timeline. manager will help you determine corresponding deadlines. We know you're eager to get your new site"up and running,"but a shorter timeframe can cause you undue stress.However,if that is your desire,our experts will make sure the process goes as smoothly as possible. • If you would like for your website to go live in 12 weeks,there is an additional 15%to the one-time charge. 0 -41- )(eCivicPlus Next Generation Government Wens Proposal for the City of Opa-Locka, FL Proposer Qualifications RFP NO. 09-0327 CITY WEBSITE DESIGN PROPOSER QUALIFICATIONS The Proposer, as a result of this proposal. MUST hold a County and/or Municipal Contractor's Occupational License in the area of their fixed business location. The following information MUST be completed and submitted with the proposal to be considered: 1. Legal Name and Address: Name: Icon Enterprises, Inc, d/a Civicaius J4rldresS: 31'7 Houston St. , Suite E cay,State,Zip: Manhattan, KZ 66502 phon ax: Tol! Tae 811$-228-223,3 Fax 785-587 2. Check One: Corporation rfrc Partnership() individual() 3, if Corporation,state: Date of incorporation: July 5,1/19a State in which incorporated: "gay 4. if an out-of-stale Corporation,currently authorized to do business In Florida,give date of such authorization:July S. 230 3 5. Name and Title of Principal Officers Date Elected: S. Ward Morgan_, Presideot, CEO, Sec`y July I, 200 Note: ward is the founder of our company (1998)and last duly became the sole oiiicer. 6. The length of time in business: El ven (11) years 7. The length of time(continuous)in business as a service organization in ftda: 6 years tAug 2C'91) years 8. Provide a fist of at least five commercial or government references that the bidder has supplied service/commodities meeting the requirements of the City of Ope-locks specification, during the last twenty-fourmonths. Please see References 11f-;red on page l cif the proposal 9. A copy of County andlor Municipal Occupational License(s) :71-vacPlus will be glad to purchase a County and}or Municipal OccupatLonal license upon notice of award to contract. Note:information requested herein and submitted by the prolposers will be analyzed by the City of Opp-locks and wit!be a factor considered in awarding any resulting contract. The pose is to insure that the Contractors,in the sole opinion of the City of Opa-iccka, cen sufficiently and efficiently perform all the!required services in a timely and satisfactory rnanfer as wr7t be required by the cubic. et contract, if there are any Perms and/or conditions that are in conq+ct, the most stringent requirement shall apply. -42- • CIVICPIUS Next Generation Government Websles Proposal for the City of Opa-Locka, FL CITY OF OPA-LOCKA CERTIFICATION REGARDING DEBARMENT, SUSPENSION PROPOSED DEBARMENT AND OTHER MATTERS OF RESPONSIBILITY 1.The Proposer certifies, to the best of its knowledge and belief, that the Proposer and/or any of its Principals: A. Are not presently debarred, suspended, proposed for debarment, or declared ineligible for the award of contracts by any Federal agency. B. Have not, within a three-year period preceding this offer, been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining. attempting to obtain, or performing a public (Federal, state, or local) contract or subcontract; violation of Federal or state antitrust statutes relating to the submission of offers; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, tax evasion, or receiving stolen property; and C. Are not presently indicted for, or otherwise criminally or civilly charged by a governmental entity with, commission of any of the offenses enumerated in paragraph 1-B of this provision. 2. The Proposer has not,within a three-year period preceding this offer, had one or more contracts terminated for default by any City. State or Federal agency. A. "Principals," for the purposes of this certification, means officers; directors; owners; partners; and, persons having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a subsidiary, division, or business segment, and similar positions). This Certification Concerns a Matter Within the Jurisdiction of an Agency of the United States and the Making of a False, Fictitious, or Fraudulent Certification May Render the Maker Subject to Prosecution Under Section 1001,Title 18, United States Code. B. The Proposer shall provide immediate written notice to the Contracting Officer if at any time prior to contract award, the Proposer learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances. C. A certification that any of the items in paragraph (a) of this provision exists will not necessarily result in withholding of an award under this solicitation. However, the certification will be considered in connection with a determination of the Proposers responsibility. Failure of the Proposer to furnish a certification or provide such additional information as requested by the Contracting Officer may render the Proposer non- responsive. D. Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render, in good faith, the certification required by paragraph (a)of this provision_ The knowledge and information of a Proposer is not required to exceed that which Is normally possessed by a prudent person In the ordinary course of business dealings. -43- )(iCivic Plus Proposal for the City of Opa-Locka, FL Next Genem Government Weenies t 3 ne certincation in paragraph (a) of this provision is a material representation of fact upon which reliance was placed when making award. If it is later determined that the Proposer knowingly rendered an erroneous certification, in addition to other remedies available to the Government, the Contracting Officer may terminate the contract resulting from this solicitation for default. AS THE PERSON AlrHORIZED TO SIGN THE STATEMENT, I CERTIFY THAT THIS FIRM COMPLIES FULLY WITH THE ABOVE REQUIREMENTS, Signature t. • Printed Name - -44- )(.CivicPlus Next Generation Goverment Wetnles Proposal for the City of Opa-Locka, FL Florida Business License CivicPlus is licensed to do business in the state of Florida and will be glad to purchase an Opa-Locka business license upon award of contract. 2008 FOR PROFIT CORPORATION ANNUAL REPORT FILED DOCUMENT#F06000006381 Jul 0r of Secretar State of State Entity Name: ICON ENTERPRISES OF KANSAS,INC. Current Principal Place of Business: New Principal Place of Business: 317 HOUSTON,SUITE E MANHATTAN,KS 66502 Current Mailing Address: New Mailing Address: 317 HOUSTON,SUITE E MANHATTAN,KS 66502 FEI Number:48-1202104 FEI Number Applied For( ) FEI Number Not Applicable( ) Certificate of Status Desired( ) Name and Address of Current Registered Agent: Name and Address of New Registered Agent: CORPORATE ACCESS,INC. 236 E.6TH AVE. TALLAHASSEE,FL 32303 US The above named entity submits this statement for the purpose of changing its registered office or registered agent,or both, in the State of Florida. SIGNATURE: Electronic Signature of Registered Agent Date in accordance with s.607.193(2)(b),F.S.,the corporation did not receive the prior notice. Election Campaign Financing Trust Fund Contribution( ). OFFICERS AND DIRECTORS: ADDITIONS/CHANGES TO OFFICERS AND DIRECTORS: Title: CEO ( )Delete Title: ( )Change ( )Addition Name: MORGAN,WARD Name: Address: 317 HOUSTON,SUITE E Address: City-St-Zip: MANHATTAN,KS 66502 City-St-Zip: Title: P ( )Delete Title: ( )Change ( )Addition Name: GAGNON,TONY Name: Address: 317 HOUSTON,SUITE E Address: City-St-Zip: MANHATTAN,KS 88502 City-St-Zip: Title: S ( )Delete Title: ( )Change ( )Addition Name: MUNSCH,LAURA Name: Address: 317 HOUSTON,SUITE E Address: City-St-Zip: MANHATTAN,KS 68502 City-St-Zip: I hereby certify that the information supplied with this filing does not qualify for the exemption stated in Chapter 119,Florida Statutes. I further certify that the information indicated on this report or supplemental report is true and accurate and that my electronic signature shall have the same legal effect as if made under oath;that I am an officer or director of the corporation or the receiver or trustee empowered to execute this report as required by Chapter 607,Florida Statutes;and that my name appears above,or on an attachment with an address,with all other like empowered. SIGNATURE: WARD MORGAN CEO 07/08/2008 Electronic Signature of Signing Officer or Director Date -45- )(•CivicPlus Next Generation Government WebsTes Proposal for the City of Opa-Locka, FL Insurance MAY. 15. 2008. 1:46P1C—CHARLSON&Y/ILSON INS N0. 6981 P. 2 vl.n IrICA B c yr Libusn,ITY INSURANCE I 05/15/2008 "W**2a (785)537-1600 FAX (785)537-1657 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION Cheri son Wilson The Agency ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE 555 Poyntz Avenue, Suite 205 �THTHIS CERTIFICATE E F �NOT THE FOLIOS EXTEND BELOW, P.O. Box 1989 Manhattan, I6 66505-1989 INSURERS AFFORDING COVERAGE NAIL• Immo Ne IPorks Plus, LLC& Civic Plus dark Hart ord Insurance Croup 317 Houston Street MUM D: Manhattan, KS 66502 MUM Nx MURIA CI MUM E COVER/AE THE POWER OF INSURANCE U$rEo BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT.TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS.EXCLUSIONS AND COMMONS OF SUCH POLICIES.AGGREGATE LISTS SHOWN MAY NAVE BEEN REDUCED BY PAID CL11MB. TAW orDaum to PO=SIU11011 GENERAL LAWN 37SBAAM8566 0 7/2008 05/17/2009 EACH OCCURRENCE 1 t, 2,000,000,000,000 X COMMERCIAL weak LNaILRY °ea" ". , e 300.000 Cm3WOE ©occult WO NT°" pia* 10,000 PERSONAL N.AV/INJURY S 2.000,000 GENERAL AOO EGAIS $ 4,000,000 c tLABGMoATELIMTAPPuEBPER PROOUCTE.CCNPeePACC $ 4,000,000 ��n nLoc INIONIONLE UMW 37UECTZ7974 05/17/2008 05/17/2009 ammo; PRY AUTO S 1,000,000 ovaismuros sowPIARY A X SeH13tumWrOS E«w,eH X HJ DAUTOS X amove saute BODILY INJURY 3 PROPERTY WAGE (ARAGEuAMOY AUTOOmY.RAACGOEj$I $ ANTRUM ORT,Mt1 GACC AUTO ONLY: AGO $ EXCOSSONERINAA LMOUT/ EACH OCCURRENCE B OCCUR U wan Wee ACCIREGATE DEDUCT= $ RETENTION S S WORKERS CONPIWATrONAND 37WECPA9652 05/17/2008 05/17/2009 X 1,7,, ;R 1 1°:a EIPLOVEIY UAEUTT A ANY EL Maimanna s 1,000.000 �yp, al_DIUASE.EAEMPLOYE!A 1 000,000 9lCDILPROYMONBr.k., ELOISEASe.P01CYLO r,a 1.000,000 lnology 37S5AAM8566 05/17/2008 05/17/2009 A Omissions Coverage $2,000,000 Occurence Limit oasoSPTIONOP OPYM110/4/LCCILTAI IWIUC.ES/SCSJEIONS ADDED BY ERDOIISEIWW/ PROVISONE State of CA listed under "other states" policy section on "if any" basis. Hired Auto Coverage (i.e. Rental Car) provided in state of CA. CERTIFICATE HOLDER _ CANCELLATION IHOOLD ANY OF TIM ABODE oescra o MUCUS=CANCILUID WORE THE VO RIAT10R GATE THEREOF,THE NEE1O INSURER NU ENDIAVORTO NAIL DAYSWISITI N NOTICE TO THE CERTMICATE HOLDER NAMED TO ME LEPT. BUT PAIL RE 7O NAIL SOON NOTICE SHALL BYOB$MO OMAN OR MUM' OF IOW gNO UPON THE IN 1ER.ITSABENYSORRI9N�ITATWea File copy AMNON=MPRE$WRATWE a` Q I Elizabeth Smol l er (U� 7UO,il��wlaN ACORD 25(2001105) GACORD CORPORATION 1085 -46- 'CIVICPIUS Next Generation Gavemmem Websites Proposal for the City of Opa-Locka, FL CivicPlus Contract Organization FORMALNAME URL Street Address Address 2 City State Postal Code CivicPlus provides telephone support for all trained clients from lam —7pm Central Time, Monday-Friday (excluding holidays). Emergency Support is provided on a 24/7/365 basis for representatives named by the Client.Client is responsible to ensure CivicPlus has current updates. Emergency Contact&Mobile Phone Emergency Contact&Mobile Phone Emergency Contact&Mobile Phone Billing Contact Email Phone Ext. Fax Billing Address Address 2 City State Postal Code Tax ID# Sales Tax Exempt# Billing Terms Account Rep Info Required on Invoice(PO or Job#) Contract Contact Email Phone Ext. Fax Project Contact Email Phone Ext. Fax TERMS & CONDITIONS Client Deliverable 1. CivicPlus will create a unique website for FORMALNAME(Client)that includes all functionality as defined in Exhibit A—Project Development Services,attached hereto. Additional Services 2. Client may contract with CivicPlus for additional Consulting,Website Design,Setup,Programming,and Training services(Project Development Services)that exceed those defined in Exhibit A.CivicPlus will invoice Client for the additional services immediately prior to project Go-Live. 3. Client may contract with CivicPlus for additional Annual Support,Maintenance&Hosting services that exceed those defined in Exhibit B—Annual Support,Maintenance&Hosting Services. CivicPlus will invoice Client for annual services immediately prior to project Go-Live. 4. Services that involve billable time beyond the contracted amount will be documented and invoiced.Written approval by the client is necessary before billable time is incurred. 5. Additional module upgrades may be purchased and activated at any time. Page 47 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 • )CIVICPlus Next Generation Govemment Websites Proposal for the City of Opa-Locka, FL Billing&Payment Terms 6. One-third of the total Project Development fee will be billed upon completion of design;one-third of the total Project Development fee will be billed upon completion of content. The remainder of the Project Development fee and any additional Project Development services will be invoiced upon Go-Live. 7. Invoicing for Annual Support,Maintenance&Hosting will begin four months from the date this contract is signed by the client, or upon project Go-Live whichever happens sooner. 8. Fees for CivicPlus Annual Support,Maintenance&Hosting services are invoiced prior to the year of service and are due by the first of the following month. 9. Project Development invoices are due by the first of the following month. 10. Annual Support,Maintenance&Hosting invoices may be prorated in order to correlate with the Client's budget year. 11. Annual Support,Maintenance&Hosting invoices are due on the date annotated. 12. Service will be discontinued if payment is not made within 30 days after the invoice due date. 13. Payments received will be applied first to finance charges,then to the oldest outstanding invoice. 14. If the account exceeds 60 days past due,the web service will be removed and the data will be erased. Agreement Renewal 15. Either party may terminate the Annual Support,Maintenance&Hosting Agreement at the end of the contract term by providing the other party with 60 days written notice,prior to the contract renewal date. 16. In the event that neither party gives 60 days notice prior to the end of the initial or any subsequent term,this Agreement will automatically renew for an additional contract term. 17. In the event of early termination of this Agreement by the client, full payment of the remainder of the contract is due within 15 days of termination. 18. Each year this Agreement is in effect,charges for Annual Support,Maintenance&Hosting services may be increased by CivicPlus by no more than 5%per annum. Support 19. CivicPlus will provide unlimited telephone support Monday-Friday,7:00 am—7:00 pm(Central Time)excluding holidays,for all trained Client staff.Emergency Support is only provided on a 24/7/365 basis for emergency contacts named by the Client.Client is responsible for providing CivicPlus with contact updates. 20. Support includes providing technical support of the CivicPlus CMS System,application support(pages and modules), and maintenance of Client's website.Following initial setup,additional page design,graphic design,user training, site modification, and custom programming may be contracted separately for an additional fee. 21. Maintenance upgrades and technical problems with the CivicPlus CMS System are addressed throughout the contract period at no charge to the Client. 22. CivicPlus provides online website statistics software at no extra charge.If Client desires to use another website statistic software,CivicPlus will provide the necessary log file access. Page 48 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 'CivucPIus Next Generation Government Webstes Proposal for the City of Opa-Locka, FL Marketing 23. If applicable,Client agrees to work with the CivicPlus Marketing Department to gather information and meet deadlines associated with website award contest entries throughout the term of this Agreement.Client permits CivicPlus to include an example of the Client's home page and a link to the Client's website on the CivicPlus corporate website. 24. Client will cooperate with the CivicPlus Marketing Department to create a news item to be released in conjunction with their project Go-Live date.Client will provide CivicPlus with contact information for local and regional media outlets. CivicPlus may use the press release in any marketing materials as desired throughout the term of this Agreement. 25. Client will cooperate with the CivicPlus Marketing Department to create a case study related to their website. 26. Client agrees to allow CivicPlus to display a"Powered by CivicPlus"insignia and web link at the bottom of their web pages.Client understands that the pricing and any related discount structure provided under this Agreement assumes such perpetual permission. Intellectual Property,Ownership,&Content Responsibility 27. This Agreement is not a sale of the CivicPlus Content Management System(CMS)and its associated applications and modules(the Proprietary System). CivicPlus owns the Proprietary System and provides a right of use to the Client during the period of this Agreement.Rights are non-transferable. 28. Upon full and complete payment of submitted invoices for the development of graphic designs,web content,page designs and banners("Customer Content"),client will own the Customer Content that is incorporated into the Proprietary System in the course of using the Proprietary System. 29. Upon completion of the development of the site,client will assume full responsibility for Web site content maintenance and content administration.Client,not CivicPlus,shall have sole responsibility for the accuracy,quality,integrity, legality,reliability,appropriateness,and intellectual property ownership or right to use of all Customer Content. 30. Client shall not(i) license, sublicense,sell,resell, transfer,assign,distribute or otherwise commercially exploit or make available to any third party the Proprietary System in any way;(ii)modify or make derivative works based upon the Proprietary System; (iii)create Internet"links"to the Proprietary System or"frame"or"mirror"any functionality on any other server or wireless or Internet-based device;or(iv)reverse engineer or access the Proprietary System in order to(a) build a competitive product or service,(b)build a product using similar ideas, features,functions or graphics of the Proprietary System,or(c)copy any ideas,features, functions or graphics of the Proprietary System. 31. The CivicPlus name,the CivicPlus logo,and the product and module names associated with the Proprietary System are trademarks of CivicPlus,and no right or license is granted to use them. Indemnification 32. Client shall defend,indemnify and hold harmless CivicPlus, its partners,employees,and agents from and against any and all lawsuits,claims,demands,penalties, losses, fines,liabilities,damages,and expenses including attorney's fees of any kind, without limitation,in connection with the operations of and installation of software contemplated by this Agreement,or otherwise arising out of or in any way connected with the CivicPlus provision of service and performance under this Agreement.This section shall not apply to the extent that any loss or damage is caused by the gross negligence or willful misconduct on the part of CivicPlus. 33. CivicPlus will not be liable for any act,omission of act,negligence or defect in the quality of service of any underlying carrier or other service provider whose facilities or services are used in furnishing any portion of the service received by the customer. CivicPlus will not be liable for any failure of performance that is caused by or the result of any act or omission by customer or any entity other than CivicPlus that furnishes services,facilities or equipment used in connection with CivicPlus services or facilities. Page 49 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 • )CiviCPlus Nevi Generation Government WebsTes Proposal for the City of Opa-Locka, FL 34. Except as expressly provided in this Agreement,CivicPlus makes no expressed or implied representations or warranties,including any warranties regarding merchantability or fitness for a particular cause. Acceptance We,the undersigned,agreeing to the conditions specified in this document, understand and authorize the provision of services outlined in this Agreement. Name Date FORMAL NAME Name Date CivicPlus Sign and Fax this Copy: And -Mail two(2)Signed Originals: Attn: Contract Manager CivicPlus Contract Manager Fax 785-587-8951 317 Houston St., Suite E Manhattan, KS 66502 We will fax a counter-signed copy of the faxed contract back to you so we can begin your project.Upon receipt of two signed originals,we will counter-sign and return one copy for your files. --Remainder of this page left intentionally blank-- Page 50 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 '(CivicPlus al for the City of Neal Gen•rafion Government Websl Pro es pos o t e C ty o Opa-Locka, FL Appendix A - Employee Qualifications Name Yrs of Experience What We Do for You Exp Your Team of Dedicated Specialists Reece Hammitt 10 B.S.in Business • Determine the best possible solution for Regional Account Rep 8 years of management experience your website and your budget Experience in local and national • Overall account management fundraising for the arts • Ensure satisfaction of clients Background in teaching • Oversee product development and product marketing Cindy Peters,PMP 14 B.S.in Information Technology • Directs all tasks and staff members, Director of Client PMP Certified Project assigns and manages all timelines Services/Director of Management Professional associated with the project Project Management Experience in computer hardware, • Provides consulting,quality assurance networking and databases and quality review of project Logistics management and communication equipment repair Extensive process and logistic management for U.S.Army Tammy Irvine 21 B.A.in Fine Art • Expertise in color coordination and Creative Complete understanding of design management Director/Designer publishing programs,project • Gives direction to the design team and management and prepress programming operation. • Proficient skills in site layout,initial Maintained a freelance illustration design,setup of initial pages and business for 16 years and has had functionality of site designs published nationally. • Responsible for each site's website overview and uniqueness Deb McNew 15 Masters in Adult Learning • Expert in the adult learning process Director of Training B.S.Business Education • Expertise in Microsoft Word,Website and Consultant Microsoft Certified User Specialist Management Systems,module Services More than 20 yrs.experience in functionality,administrative functions computer application training and creating new pages • Responsible for client website review Amy Horan 5 5 years of Leadership and • Expertise in client support Director of Content Programming experience • Specializes in website information Management Highly skilled in various web consulting,module functionality and applications page-model development Page 51 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 • \C Vo GovC Plus tion Nevi Genera Proposal for the City of Opa-Locka, FL ernment Websiles Employee Qualifications (continued) After CivicPlus matches you with your specialized team,the project process goes through a series of steps and people to ensure even the smallest detail is discussed and critiqued.These teams are not necessarily directly involved with you but are an important part of the project process.They offer additional feedback,ex•erience and knowled•e to our •ro'ect. Name Yrs of Experience What We Do for You Exp Design Team: A specific designer is assigned to your project.The entire team reviews all designs before providing to the client. Tammy Irvine 21 B.A.in Fine Art • Expertise in color coordination and Creative Complete understanding of design management Director/Designer publishing programs,project • Gives direction to the design team and management and prepress programming operation • Proficient skills in site layout,initial Maintained a freelance illustration design,setup of initial pages and business for 16 years and has had functionality of site designs published nationally • Responsible for each site's website overview and uniqueness Jameson Sedlacek 5 B.A.in Visual Communications • Expertise in graphical button layout, Designer Produced promotional material for design and placement a wide-range of organizations • Responsible for the brainstorming and including Division 1 Athletic production of initial design and site Department,ESPN,AND1 and layout Kansas State University Jesse Erichsen 7 Commercial/Graphic Arts • Specializes in layout,design,and Designer Expert in commercial and placement marketing graphic arts. • Expertise in the packaging of an all- Produced material within the over cohesive design Colgate-Palmolive product line • Responsible for the brainstorming and production of initial design,site layout and overview Tara Mosier 6 B.S.Journalism and Mass • Specializes in layout,design,and Designer Communications placement Design,focusing on publications • Responsible for the brainstorming and and promotional material for major production of initial design,site layout corporations and overview Ashley Erdman 4 B.A.Fine Art and Graphic Design • Expertise in Adobe Design software, Designer Experience providing promotional Fireworks,HTML,QuarkXPress and creative design solutions under • Responsible for the brainstorming and strict deadlines and working with production of initial design,site layout customers to maintain satisfaction and overview Erin Perry 2 B.S.Landscape Design • Specializes in layout,design,and Designer Experience in company website placement design and sales management • Responsible for the brainstorming and production of initial design,site layout and overview Page 52 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233 •Accounting Ext 215•Support Ext 307•Fax 785-587-8951 )(CivicPlus Next Generallon Government Wbe Proposal for the City of Opa-Locka, FL Employee Qualifications (continued) Name Yrs of Experience What We Do for You Exp Training Team: A specific trainer is assigned based upon your timeline and needs.Our trainers have formal education backgrounds and are dedicated to not only providing an understanding of the Website Content Management System but how your administrators can apply its use on a daily basis. Deb McNew 15 Masters in Adult Learning • Expert in the adult learning process Director of Training B.S.Business Education • Expertise in Microsoft Word,Website and Consultant Microsoft Certified User Specialist Management Systems,module Services functionality,administrative functions More than 20 yrs.experience in tY computer application training and creating new pages • Responsible for client website review Harlan Bryan 9 Masters in Music • Expertise in Microsoft Word,Website Lead Trainer B.A.in Education Management Systems,module Experience with training to a functionality,administrative functions variety of audiences and creating new pages • Proficient in tutoring the fundamental techniques in system learning Quinton Randel 4 Associates of Information • Expertise in Microsoft Word,Website Trainer Assurance and Network Security Management Systems,module Experience with training a variety functionality,administrative functions of audiences and creating new pages • Proficient in tutoring the fundamental techniques in system learning Dustin Brinkman 2 Masters in Education • Expertise in Microsoft Word,Website Trainer B.S in Secondary Education Management Systems,module Experience in teaching,training and functionality,administrative functions coaching a variety of audiences and creating new pages • Proficient in tutoring the fundamental techniques in system learning Melissa Gore 2 B.A.in Journalism and Mass • Expertise in fast-paced,design Trainer Communications development,client-focused skills Specific experience in project • Expertise in Microsoft Word,Website planning and design management Management Systems,module functionality,administrative functions and creating new pages Page 53 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 • \C I V I C Plus n Webs7es Next Generation Government Proposal for the City of Opa-Locka, FL Employee Qualifications (continued) Name Yrs of Experience What We Do for You Exp Page Development/Migration Team: This team transforms your website's content,optimizing it for web usability and interactive processes. Amy Horan 5 5 years of Leadership and • Head content consultant Director of Content Programming experience • Expertise in client consulting Management Content Developers include: • Specializes in website information Amy leads the team Carla Cassel consulting,module functionality and of 11 Content page-model development Developers for your Erin McCormick website. Ethan Sharrigan • Responsible for the overall functionality of the site and providing Jenni Stringham clients the information they need to Jessica Williams have a distinguished site Kiereon Sisney • Content developers specialize in a Amy Vikander variety of areas including:Spanish translation,English grammar,page Mandy Horan layout,and writing for the web Amanda Ebert Kristy Berggren Bryan Malloy Page 54 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 'tCivicPlus Neal Generation Government Websdes Proposal for the City of Opa-Locka, FL Employee Qualifications (continued) Name Yrs of Experience What We Do for You Exp Project Management Team: The Project Management Team's resolve and determination ensures your website will be developed on time and at our very high level of standards.Once on-board as a new client,this team will completely manage your website project until the new site goes live and you are completely satisfied. Cindy Peters 14 B.S.in Information Technology • Directs all tasks and staff members, Director of Client Experience in computer hardware, assigns and manages all timelines Services/Director of networking and databases associated with the project Project Management Logistics management and • Provides consulting,quality assurance communication equipment repair and quality review of project Extensive process and logistic management for U.S.Army Robin Genschorck 4 B.S.in Management and Human • Expertise in personal-relations Project Manager Resources management Specific experience in personnel • Responsible for setting and managing management timelines,website projects and customer satisfaction Pamela Palmer 3 B.A.in Economics • Expertise in customer service and a Project Manager B.A.in Japanese International variety of data management software Trade applications Strong background in project • Responsible for setting and managing management and consulting timelines,website projects and customer satisfaction Chris Fisher 4 B.A.in Political Science • Expertise in management of media Project Manager Highly specialized in a variety of production and advertising initiatives web development applications and with many organizations project management • Developed and implemented advertising campaigns for various organizations Michael Ashford 3 B.S.in Print Journalism • Expertise in writing,editing and layout Project Manager Highly specialised in a variety of of print media and professional web development applications and organizations. project management • Responsible for setting and managing timelines,website projects and customer satisfaction Page 55 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215 •Support Ext 307•Fax 785-587-8951 • )'(CIVICP�US Next Generation Government Websites Proposal for the City of Opa-Locka, FL Name Yrs of Experience What We Do for You Exp Designated Support: After your website is live,you continue to receive live technical and communication support.Our support personnel are dedicated to assisting you with your website. Mike Smith 13 10 yrs in Team Management • Specializes in team management and Director of Client Leadership training,Sykes leadership Support Management Assessment Training • Responsible for setting and managing and Success for Your Team timelines,website projects and Training customer satisfaction between CivicPlus and existing client Arica Sadowsky 4 B.S.in Business • Specializes in customer management Customer Support Management and Customer- • Responsible for existing clients, Service specific experience projects and customer contentment Raul Martinez 4 CCNA certified • Specializes in rapid-response technical Customer Support Provided IT project support for support many major organizations • Responsible for computer support and overall customer satisfaction Paul Stonebreaker 4 B.S in Computer Programming • Specializes in rapid-response technical Customer Support Background in Customer Support support with an emphasis in IT • Responsible for computer support and overall customer satisfaction Page 56 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233 •Accounting Ext 215•Support Ext 307•Fax 785-587-8951 '(CivicPlus Next Generation Government WDVl•s Proposal for the City of Opa-Locka, FL Employee Qualifications (continued) Name Yrs of Experience What We Do for You Exp Programming,Development and Technical Team: The programming team is very active in development of new modules,upgrades and enhancements.We take feedback from our customers very seriously and are constantly working to enhance the way you and your site visitors interact with your website. Brian Rempe 10 Masters of Business • Responsible for the direction and vision Director of Technology Administration of the CivicPlus product Services B.S.in Computer Information • Ensures programming performance Systems Highly skilled in various web development applications Al Wilkinson 14 B.S.in Computer Science • Guides technical approach for Chief Systems Software application engineer for department Architect Intel • Responsible for programming College data integrity analysis CivicPlus applications Jessie Ingram 6 B.S.in Computer Systems • Provides 100%satisfaction for customer Senior Software Technology support and technical questions Analyst Customer service experience • Manage software testing and verification Cameron Dahem 3 Independent coursework in web • Handles software testing and Software Analyst design and development verification Skilled in web designing and • Handles programming support database knowledge requests and questions • Develops specific page wizards to ensure consistency of website Kyle Gach 3 B.S in Mechanical Engineering • Handles software testing and Software Analyst Experience in web design and verification development • Handles programming support requests and questions • Develops specific page wizards to ensure consistency of website Jim Flynn 20 Over 10 years experience in • Develops high quality software based Senior Software developing web-based on specifications following department Developer applications and e-commerce sites guidelines MS Certified Professional • Performs code reviews • Serves as mentor to other developers Kendal Beattie 3 Computer Programming • Develops high quality software based Software Developer Knowledge of database on specifications following department management and computer guidelines technologies,including Java • Responsible for the development of future applications Raja Sanjeev Kumar 2 Masters of Computer Science • Develops high quality software based Nakka B.S.in Computer Science on specifications following department Software Developer Engineering guidelines Sun Certified Java Programmer • Responsible for the development of Skilled in a variety of programming future applications applications Page 57 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233 •Accounting Ext 215•Support Ext 307•Fax 785-587-8951 • �'(CivicPIus Heat Generation Government WebsB•s Proposal for the City of Opa-Locka, FL Vishal Bhatia 2 Masters of Computer Science • Develops high quality software based Software Developer B.S.in Computer Science on specifications following department Advance skills in a variety of guidelines programming applications, • Responsible for the development of including Java future applications Nitesh Reddy 3 Masters in Computer Information • Develops high quality software based Software Developer Science on specifications following department Bachelors of Technology in guidelines Computer Science Engineering • Extensive technical skills and operating systems knowledge Chris Rochford 3 Independent coursework in web • Programming expertise in CivicPlus Senior Systems design and development applications Administrator Skilled in web designing and • Manage server maintenance database knowledge • Manage website and template setup Shane Rockey 10 A.A.S.in Multimedia • Monitor and maintain servers Systems Administrator A.A of Fine Arts • Setup/maintain website wireframes Bruno Tizon 10 B.S in Business,Management and • Monitor and maintain servers Systems Administrator Economics • Setup/maintain website wireframes Experience in web development Page 58 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 'tCIVICPlus Next Generation Government WMsOes Proposal for the City of Opa-Locka, FL Name Yrs of Experience What We Do for You Exp Programming,Development and Technical Team(Continued): Networks Plus 60+ CivicPlus technicians are Microsoft • Maintain,monitor,and support Technical Support Certified Software Engineers with hardware and Internet connection to experience in technical support on a provide maximum up-time of your variety of Local Area Networks, site Wide Area Networks and Internet ■ Supply 100%satisfaction Support Name Yrs of Experience What We Do for You Exp Company Principal: The owner of the company is easily accessible.Ward continues to provide daily direction to the company. Ward Morgan 18 B.S.in Information Systems, • Owner of Icon Enterprises,Inc.and Owner,CEO and MCSE,CNE DNS manager DNS Manager Designed and developed wide-area • Directs the leadership of the company networks and ensures CivicPlus is at the Internet service owner communication forefront Page 59 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 )(eCivicPlus Nevi Generation Government WebsOes Proposal for the City of Opa-Locka, FL Client Testimonials CivicPlus'Unlimited Design Potential "I know HTML and I've used Dreamweaver in the past,but CivicPlus has a truly superior program for our needs. I've never used such an easy,user-friendly web design product.This is great." -Karen Vickers,Kennesaw,GA "Since moving over to CivicPlus to design and host our website,we have seen great improvements and flexibility both internally and externally.Our citizens have told us how much they like the site and how easy it is to navigate." -Tony Casella,Marana,AZ "The look and feel of other CivicPlus sites that we looked at were great,your designs really impressed us and that was why we went with CivicPlus. I would definitely recommend CivicPlus,they listened to what we had to say and really worked to give us the best." -Steve Shaner,Grandview Heights,OH CivicPlus Value "We're excited about our website's potential.There's no limit to our creativity with the tools CivicPlus has given us." -Robert Crain,Blythe,CA "Thank you,CivicPlus,for a great product.User-friendly for those not IT oriented and a constant roll-out of new features has exceeded expectations!" -Lisa Knisley-White,Charleston County Parks and Recreation,SC "We get fewer phone calls because we can put all of our registration forms,rosters,and parks and rec information on our site.It gives the city a place to keep the public informed." -Dan Kornfeld,Brentwood,MO "We didn't want an off-the-shelf website;we wanted something that has not been done before.Our focus is on quality of life and the site is indicative of that." -Valorie Waldon,Greenwood Village,CO "In the development of the web site stage,CivicPlus was very clear on the information they needed from us and were good at reminder emails as deadlines approached,answering questions as we worked through providing the information they needed.When we had needs that were not typical to requests in the past,they had a"let's see what we can do"attitude and found good ways for us to accomplish what we needed." -Kerrie Bacon,KCDC,KS CivicPlus'Worry-Free Support "Support team is too excellent for words.You guys have been the absolute best.You've been completely responsive and I can't say enough good things about it." -Carla Lopez,Santa Fe,NM "Your staff's willingness to volunteer assistance in our severe weather conditions shows that CivicPlus is not just our website vendor but also our'caring partner'in providing the maximum service to our citizens." -Bob Erickson, Watertown,MA "It's great that you(CivicPlus)are just a phone call away.You(CivicPlus)do a great job and the training is really understandable;you make it really easy to learn how to use the system." -Jan Stevens,Dodge City Convention&Visitors Bureau,KS Page 60 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 )(CivicPlus Next Generation Government websiies Proposal for the City of Opa-Locka, FL Case Studies Partner:Chino Hills,CA 001.° x Winner of the 2007 CAPIO Award of '`' {1g. '' ,?1 "' `" _ e magliam7 Excellence,2007 3CMA Savvy welcome( Arlo Award,and 2007 WMA Award of aM •yanwsm.�.>.am® Excellence 1 � acn. a. mks ma N•a P.ma..k.m 21s1 Safest<E w ro�-.caeywr URL:www.chinohills.org 2 •..1S17108 MG.. *;1,4Z ' •• w .msrxme....3y 8 r .nrsm.Y Cloon Hills O000gl,ph$ Project Details:In today's municipal '� ` 360■" environment,instant communication with the community is essential.The City 3emA of Chino Hills realized this need and = smcns partnered with CivicPlus to redevelop (� H0NORL44 �•.e.ca.ev rAnh.t•h y „. their website to offer a comprehensive ,VE. CONM.LNATI NO Internet resource and an advanced communication tool to their community. CivicPlus meticulously analyzed the City's communication needs.Based on these findings,CivicPlus recommended strategic tools and features that would enhance the City's communication capabilities. Providing the community with an Emergency Alert Notification System,the City improved the time it takes to notify the community of emergency conditions or road closures.In addition to the Emergency Alert Notification System, the City implemented the Notify Me feature.Like the Emergency Alert system, this tool automatically notifies subscribed users of City news.Other features implemented were: • Streaming Video • 3600 Video Tours • Employee Intranet • Online Job Applications • Archive Center In 2007,the City was the recipient of the Award of Excellence by the California Association of Public Information Officers.Their first-place website was selected from among several outstanding entries during a year with a record number of participants. "It was a tremendous collaborative effort. CivicPlus and our project team took great pride in developing a website that would provide our community with a 24/7 direct line of communication with our City Council and City Hall," said McClung. "CivicPlus provided us with the expertise,tools and features that give us the ability to maintain our website at such a high standard." Staying connected with the community is a crucial aspect of municipal governments.Chino Hills has achieved this connection and has taken extra steps to provide their community with a first-class communication tool and information resource. "There is no comparison to Contact Information: where we were before.It's not Valerie McClung, Community Affairs Manager comparing apples to oranges. Ph: (909)364-2618 It's not even comparing a fruit to a fruit." —Valerie McClung,Chino Hills,CA 51 of 4 CivicPlus•317 Houston St.,Suite E•Manhattan,I, Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951 • �"(CivicPluS Neal Generalien Government Websilea Proposal for the City of Opa-Locka, FL Email:vmcclung@chinohills.org Case Studies Partner Cumberland County,Pennsylvania Cumberland URL:http://www.ccpa.net County ', . " ., ""t•°_, Project Details: Recognized as one of the top 10 Digital Counties in „. � the United States by the Center for Digital }` ” • Government and the National Association of ;, ; v ;• Counties for the last three years,Cumberland " County,Pennsylvania is accustomed to using information technology to improve their service to x , citizens. When County officials recently redesigned the website they knew they needed more than just an informational website.They needed a website that would interact with site visitors,while allowing them to easily conduct county business online.The only problem for County officials was they wanted the site to be easily maintained.This is where CivicPlus comes into the equation. Using the CivicPlus content management system,the County is able to easily and efficiently maintain their website.This allows novice users the ability to create and update pages,while allowing more technical users the ability to fully utilize their expertise.The new website management system also flawlessly integrates the County's tax databases,civil court document system and record management system with ease. Other features that help make Cumberland County a top Digital County include: • Online Bid Postings with e-mail notifications • A Document Center for 24/7 access to County documents • Online Job Postings With the help of CivicPlus,Cumberland County has seamlessly integrated their internal systems into the new website,creating a complete interactive experience for site visitors.County residents now have access to documents,forms,news and services at a click of a mouse;and it can all be maintained without having to be an expert webmaster.Cumberland County's new website is just another era in their long tradition of pushing the envelope in government information technology Contact Information: Douglas Baughman IS Manager Ph: (717)240-5300 Email:ldbaughman @ccpa.net Page 62 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233 •Accounting Ext 215•Support Ext 307•Fax 785-587-8951 )(.CivicPlus Next Generation Government Webn7es Proposal for the City of Opa-Locka, FL Case Studies Partner Billings,Montana rt„ URL:www.ci.billings.mt.us NABEN"' � 4 BILLtN ' ,MONTAH ¢,k +,°ri}tiriu 'About YwuC .t O.Servlmt r,,gt•itax+ Oni¢,}AusMOS-t Project Details:The City of Billings,Montana has 16 City 7° departments and more than 90,000 residents.Connecting ., 4t, PI their residents with the City has always been a difficult 4,447 it Apn.n my Am.c .+,.yawn. task. So when City administrators decided to redevelop Y A l 1 .It_ miff their website,they knew it was a perfect opportunity to open new lines of communication between their citizens and government. 90l;fns 698,Ca.,t �♦' The goal was to create an online resource that would unite each department under one comprehensive website.Working with CivicPlus,the City of Billings was able to develop five cost-effective sub-sites:the Airport,MET Transit,Parmly Billings Library,Police and Fire;each with their own domain name redirect. � r .° 4:. The sub-site concept allows each department to have their own design and featured areas, while preserving the look .P Th ARMLY"BILLINGS LIBRARY t P g °- �r., °° and feel of the City's overall website. Pa ly B Rings Library Y S I ;pmpt�eYme C�� Each of the sub-sites maintains their own: was IfMkatin • Event Calendar • News&Announcements • FAQs • Navigation Structure • Page Content Every sub-site has a customized global navigation and unique graphic buttons that meet their department's specific goals.This feature enhances the site visitor's navigation and browsing experience. Even though the design of each sub-site varies,the layout remains identical to the City's main website; ensuring site visitors always know where they are on the City's website. The City of Billings website is an excellent example of how to successfully unite a large population with numerous departments.The sub-site feature allows each department to market their own site— along with the main City website—to open new and improved lines of communication with their residents. Contact Information: David Watterson IT Manager Ph: (406)657-8330 Email:wattersond@ci.billings.mt.us Page 63 of 4 CivicPlus•317 Houston St.,Suite E •Manhattan,KS•www.CivicPlus.com Toll Free 888-228-2233•Accounting Ext 215•Support Ext 307•Fax 785-587-8951