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HomeMy Public PortalAboutSummary Bill Customer Requirements Summary Bill Customer Requirements Summary Bill Group invoicing allows our rate payers, with 2 or more accounts, the convenience of managing multiple accounts on one invoice. Each Summary Customer invoice can contain up to 50, but no less than 2 accounts per group. For example, a customer who owns multiple properties can receive one monthly MSD bill for all their properties as opposed to individual monthly bill statements for each property. Customer’s with more than 50 accounts can still request a Summary Bill, however, MSD would send the customer a separate Summary Bill Invoice for every 50 accounts that they add to a summary group. To accurately process your payment(s), it is imperative that the following guidelines are followed if you choose to apply for a Summary Bill invoice with MSD: • The total amount invoiced must be paid in full and on or before the monthly due date. • Remit one check for payment of each Summary Invoice. For accurate payment disbursement, include the remittance stub found at the bottom of the invoice. • We recommend writing your Summary Customer Number on the check. • Please send a separate check for payment of any accounts that are not billed with the Summary Invoice group. • If you wish to add an account to or create a new Summary Invoice group, the account(s) must be at a zero-dollar balance. • All Summary Invoice payments should be mailed to: Metropolitan St. Louis Sewer District Attn: Summary Billing PO Box 771140 St Louis MO 63177-2140 MSD provides this service as a courtesy to our customers. It is our desire to ensure that all payments are processed accurately and in a timely manner. If the above guidelines are not followed, the Summary Invoice group may be dis- continued and separate bills will be mailed for each account. To apply for Summary please complete the Summary Bill registration form attached and send a copy via email to our Summary Bill research email box @summaryresearch@stlmsd.com or by mail to: Metropolitan St. Louis Sewer District Attn: Summary Billing PO Box 771140 St Louis MO 63177-2140 If you require additional information, please contact our Billing Call Center at 1-866-281-5737, Monday through Friday between the hours of 8am-5pm.