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HomeMy Public PortalAbout11-20-2001LII• • This Agenda contains a brief general descr-ption of each item to be considered Copies of the Staff reports or other written documentation relating to each item of business referred to on fhe Agenda are on file in the Office of the City C/erk and are available for public inspection A person who has a question concerning any of the agenda items may call the City Manager at (310) 603-0220, ext. 200 ~ Pr`ocedures for Addressing the Council ; IN ORDER TO EXPEDITE CITY COUNCIL BUSINESS, WE ASK THAT ALL PERSONS WISHING TO ADDRESS THE COUNCIL FILL OUT A FORM PROVIDED AT THE DOOR, AND TO TURN IT IN TO THE CITY CLERK PRIOR TO THE START OF THE MEETING FAILURE TO FILL OUT SUCH A FORM WILL PROHIBIT YOU FROM ADDRESSING THE COUNCIL IN THE ABSENCE!OF THE UNANIMOUS CONSENT OF THE COUNCIL. ;:_ AGENDA ITEMS ON FILE FOR CONSIDERATIO ~ ~ AT THE REGULAR MEETING OF ~~~ ~ V E D THE LYNWOOD INFORMATION INC CITY OF LYNWOOV TO BE HELD ON NOVEMBER 20, ZOO'I C~YY C~ FRKS (~FrICE 6 00 P M ~10U ~ 5~nr~ ! COUNCIL CHAMBER p~ 11330 BULLIS ROAD, LYNWOOD, CA 90262 A~ ~ 7~~~~~i~pii61~~1~~~3~~~5~6 PAUL H RICHARDS, II CHAIRMAN RICARDO SANCHEZ VICE-CHAIRMAN ARTURO REYES DIRECTOR , CITY MANAGER ; RALPH W DAVIS, III :, SECRETARY ANDREA L. HOOPER ~OPENING CEREMONIES ~ 1 CALL TO ORDER ; 2 ROLL CALL OF~DIRECTORS Louis Byrd Armandoi Rea Arturo Reyes Ricardo Sanchez Paul Richards TREASURER IRIS PYGATT 3 CERTIfICATION OF AGENDA POSTING BY SECRETARY r PUBLIC ORAL COMMUNICATIONS (Regarding Agenda Items Only) ~ PUBLIC ORAL COMMUNICATIONS IF AN ITEM IS NqT ON THE AGENDA, THERE SHOULD BE NO SUBSTANTIAL DISCUSSION OF THE ISSUE BY THE COUNCIL, BUT IT IS ALL RIGHT FOR COUNCIL TO REFER THE MATTER TO THE STAFF OR SCHEDULE SUBSTANTIVE DISCUSSION FOR A FUTURE MEETING (The Ralph M Brown Act, Government Code Section 54950-54962, Part IIl, Paragraph 5 ) P~.,~-~.~~-- ~~~~ ~~~..~~\~-ic:: :~. `0 ~,. LOUIS BYRD DIRECTOR ARMANDO REA DIRECTOR CITY ATTORNEY SHAN THEVER & ASSOCIATES i r 4 MINUTES OF PREVIOUS MEETING Special Meeting, November 1, 2001 Regular Meeting, November 6, 2001 Special Meeting, November 12, 2001 CONSENT CALENDAR 5 ELECTRONIC GOVERNMENT APPLICATION - SERVICE REQUESTS Comments At a recent technology workshop, members of this body along with staff had the opportunity to receive a presentation from Gov Partner regarding Electronic Government and various Electronic Government Applications offered by this agency The Service Request system, Request Partner, is a software application that allows access for employees and residents via the Internet. Request Partner would enhance the efficiency of the current Service Request process The new software application will in no way alter the current process for residents who currently phone in or walk in there concerns, it would simply provide an additional method of reporting their concerns On September 18`h 2001, this body directed staff to negotiate an agreement for the Request Partner System Recommendation Staff respectfully requests that the Chairman and Members of the Lynwood Information Incorporated to receive and file this item 6 WARRANT REGISTERS Comments ~ City of Lynwood warrant register dated November 20, 2001 for FY 2001- 2002 Recommendation Staff recommends for the Lynwood Information Inc members to approve the. warrant register ADJOURNMENT MOTION TO ADJOURN TO A REGULAR MEETING TO BE HELD ON DECEIVIBER 4, 2001 AT 6 00 P M IN COUNCIL CHAMBER ROOM, CITY HALL, CITY OF LYNWOOD, CAUFORNIA. 2 • • LYNWOOD INFORMATION, INC SPECIAL MEETING NOVEMBER 1, 2001 The Information, Inc of the City of Lynwood met in a Special Meeting at 11330 Bullis Road on the above date at 9 55 a m Chairman Richards presiding Directors Byrd, Rea, Reyes, Sanchez and Richards answered the joint roll call for all agencies Also present were City Manager Davis, City Attorney Thever, Secretary Hooper, and Treasurer Pygatt. Secretary Hooper announced that the agenda had been posted in accordance with the Brown Act. PUBLIC ORAL COMMUNICATIONS (Regarding Agenda Items Only) NONE PUBLIC ORALS COMMUNICATIONS NONE Item #4 CITY OF LYNWOOD COMMUNITY CALENDAR FOR 2002 It was moved by Director Byrd, seconded by Vice Chairman Sanchez to continue with the process of the 2002 Community Calendar ROLL CALL. AYES DIRECTOR BYRD, REYES, SANCHEZ, RICHARDS NOES NONE ABSENT DIRECTOR REA ADJOURNMENT Having no further discussion, it was moved by Director Reyes, seconded by Director Byrd and carried to adjourn the meeting at 12 05 p m Paul H Richards, II, Mayor Andrea L Hooper, City Clerk • • LYNWOOD INFORMATION, INC REGULAR MEETING NOVEMBER 6, 2001 The Information, Inc of the City of Lynwood met in a Regular Meeting at 11330 Bullis Road on the above date at 7 45 p m Chairman Richards presiding Directors Byrd, Rea, Reyes, Sanchez and Richards answered the joint roll call for all agencies Also present were City Manager Davis, City Attorney Thever, Secretary Hooper, and Treasurer Pygatt. Secretary Hooper announced that the agenda had been posted in accordance °~ with the Brown Act. PUBLIC ORAL COMMUNICATIONS (Regarding Agenda Items Only) NONE PUBLIC ORALS COMMUNICATIONS NONE Item #4 MINUTES OF PREVIOUS MEETINGS It was moved by Director Byrd, seconded by Director Reyes and carried to approve the following minutes • Special Meeting - September 24, 2001 • Regular Meeting - October 2, 2001 _ • Special Meeting - October 5, 2001 • Special Meeting - October 8, 2001 • Special Meeting - October 15, 2001 • Regular Meeting - October 16, 2001 • Special Meeting - October 23, 2001 • Special Meeting - October 26, 2001 PUBLIC HEARINGS ~Ifem #5 FY 2001-2002 ANNUAL OPERATING BUDGET It was moved by Councilman Byrd, seconded by Councilman Reyes and carried to open Public Hearing Hearing no further discussion it was moved by Councilman Byrd, seconded by Councilman Reyes and carried to close Public Hearing It was then moved by Director Reyes, seconded by Director Byrd to adopt Resolution RESOLUTION NO 2001 024 ENTITLED A RESOLUTION OF THE LYNWOOD INFORMATION, INC OF THE CITY OF LYNWOOD ADOPTING THE ANNUAL OPERATING BUDGET FOR FISCAL YEAR 2001-2002 • CONSENT CALENDAR ~ It was moved by Director Reyes, seconded by Director Byrd and to receive and file and adopt Resolution Item #6 LOCAL GOVERNMENT REVENUES IN RELATION TO STATE BUDGET Receive and file this information Item #7 WARRANT REGISTER RESOLUTION NO 2001 025 ENTITLED A RESOLUTION OF THE LYNWOOD INFORMATION INC, LYNWOOD, CALIFORNIA ALLOWING AND APPROVING THE DEMANDS AND ORDERING WARRANTS THEREFORE ROLL CALL AYES DIRECTOR BYRD, REA, REYES, SANCHEZ, RICHARDS NOES NONE ABSTAIN NONE ' ADJOURNMENT Having no further discussion, it was moved by Director Byrd, seconded by Councilman Reyes and carried to adjourn the meeting at 7 50 p m Paul H Richards, II, Mayor Andrea L. Hooper, City Clerk ~ ~ LYNWOOD INFORMATION, INC SPECIAL MEETING NOVEMBER 12, 2001 The Information, Inc of the City of Lynwood met in a Special Meeting at 11330 Bullis Road on the above date at 9 20 a m Chairman Richards presiding Directors Byrd, Rea, Reyes, and Richards answered the ~oint roll call for all agencies Vice Chairman Sanchez was absent. Also present were City Manager Davis, City Attorney Thever, Secretary Hooper, and Treasurer Pygatt. Secretary Hooper announced that the agenda had been posted in accordance with the Brown Act. PUBLIC ORAL COMMUNICATIONS (Regarding Agenda Items Only) NONE Vice Chairman Sanchez arrived at 9 25 a m PUBLIC ORALS COMMUNICATIONS Item #4 ELECTRONIC RECORDS MANAGEMENT SYSTEM It was moved by Director Reyes, seconded by Director Byrd and carried to receive and file this item Vice Chairman Sanchez left at 11 20 a m ADJOURNMENT Having no further discussion, it was moved by Director Reyes, seconded by Director Byrd and carried to adjourn the meeting at 11 35 a m Paul H R.ichards, II, Mayor Andrea L. Hooper, City Clerk • MEMORANDUM DATE. November 20, 2001 ~ TO HONORABLE CHAIRMAN AND DIRECTORS OF LYMWOOD INFORMATION INCORPORATED FROM Ralph W Davis, III, City Manager BY Autra C Adams, Project Manager SUB)ECT Electronic Government Application - Service Requests PURPOSE. To have the Chairman and Members of the Lynwood Information Incorporated receive and file this item BACKGROUND• At a recent technology workshop, members of this body along with staff had the opportunity to receive a presentation from Gov Partner regarding Electronic Government and various Electronic Government Applications offered by this agency including their Service Request system Request Partner On September 18~h, this body directed staff to negotiate an agreement for the Request Partner system ANALYSIS. The Service Request system, Request Partner, is a software application that allows access for employees and residents via the Internet Request Partner would enhance the efficiency of the current Service Request process The new software application will in no way alter the current process for residents who currently phone in or walk in there concerns, it would simply provide an additional method of reporting their concerns ~ Members of the Lynwood Community would benefit by the new application because it would allow for requests for services and information or reporting of problems to take place 24 hours a day 7 days a week as opposed to the current system when this can only take place during office hours In addition, users of the Request Partner system will have the abitity to go back into the system at a later date and check the status of their particular issue Other benefits of Request Partner include the ability to generate comprehensive, routine or customized reports, which can be used in both the planning and budgeting process Promotions ~ The City of Lynwood's residents and business community will be made aware of the new system via various promotional methods Proposed methods include press releases, utilization of monthly newsletter, and via the Lynwood Chamber of Commerce Fiscal Impact Staff has negotiated a two-year agreement with Gov Partner for the Request Partner system The cost for this system is a$6,500 set up fee and a$750 monthly fee The fee for the cost of the system has been identified in various City of Lynwood accounts • • In addition, to purchasing the system, minor changes in configuration witl be made to the City of Lynwood website where the system will actually be accessed Staff has identified funding in the Lynwood Information Inc budget that can assist in paying for costs associated with updating the website and the cost of promotions Staff is anticipating that the Request Partner system will be online in January of 2002 RECOMMENDATION Staff respectfully requests that the Chairman and Members of the Lynwood Information Incorporated receive and file this item ATTACH M ENT ~ Master Agreement Terms and Conditions Master Agreement No ~_ This Master Agreement Terms and Conditions (the "AgreemenY') is made and entered into this and between GovPartner.com, a Nevada corporation having its principal place of business at 11590 W Ber Diego, California 92127-1624 ("GOVPARTNER") and City of Lynwood (the "CUSTOMER") with an ad aY of , 2001 by Road, Lynwood, CA 90262. nardo Court, San dress of 11330 Bullis This Agreement includes the following Terms and Conditions, as well as those agreements set forth bel by CUSTOMER, all Exhibits to the Agreement, and all future agreements referencing this Agreement w' and CUSTOMER may execute from time to time for the license, support & maintenance, services, and ho t Wh~ch are initialed licensed under this Agreement which is more fully described on Exhibit A, attached hereto and incor hich GOVPARTNER reference (collectively "Products") - ng of the Software porated herein by this Aqre~ments Form No. Professional Services Agreement CUSTOMER's Initials 0001.001 Software License Agreement 0001.002 Application Hosting Agreement 0001.003 This Agreement constitutes the entire agreement between the parties on the subject matter hereof an contemporaneous agreements negotiations, representations and proposals, written or oral between G CUSTOMER. This Agreement is not an acceptance of any conflicting terms and conditions and will y d supersedes all prior or CUSTOMER's terms and conditions Only a writing executed by authorized representatives of the a OVPARTNER and an amendment to this.Agreement may modify supplement, or change this Agreement. p evail over any conflicting BY EXECUTING THIS AGREEMENT, CUSTOMER ACKNOWLEDGES THAT p rt~es and referenced as CONDITIONS ON THE REVERSE SIDE AND FOLLOWING PAGES IN ADDITION TO ANY AGREEM WHICH ARE INITIALED BY CUSTOMER AND AGREES TO BE LEGALLY BOUND IBY THEM EVIEWED THE TERMS AND CUSTOMER, BY ITS SIGNATURE, ACKNOWLEDGES THAT THIS AGREEME ENTS LISTED ABOVE LIABILITY qND CERTAIN WqRRqNTY DISCLAIMERS. NT CONTAINS CERTAIN LIMITATIONS OF GOVPARTNER.COM By ~ O N ~-t . Ro D R 1 GUE~ Z ~~ ~TYpe~r print name) CITY OF LYNWOOD By ~ ~TYpe or prin~ (Signature) Title ~r~sidt.~,-f- ~ Date t l t$ o[ Title Date (Signature) i ; t ; ; r ~ t ;` ; ,. ~ r Form No. 0001.007 192. LVnwoodM~st?rA nroo..~,,... GOVPARTNER • • General Terms and Conditions 1 Payment Terms. GOVPARTNER will invoice CUSTOMER on a one-time or periodic basis for all license fe i 3. Warranties and Representations E h es, ma ntenance and support charges and service fees and hosting fees for the Software (herein . ac party warrants and represents that they are authorized, em "Fees"). The lead time for processing invoices f powered and able to enter into and fuliy perform its or inciusion on the warrant list of the CUSTOMER is obiigations under this Agreement. Each party governed by the rules and regulations established by warrants and represents that neither the pertormance of this Agreement n CUSTOMER s Finance and Administration Department. Payments will be processed and paid in or any materials supplied rn connection herewith (i) violate or breach. any contact or a accordance with the rules, regulations and schedules t l greement to which either party is bound; or (ii) infringe any copyright trade s t es ab ished or revised by the said Finance Department. All a mant , ecre , U.S. patent, or to either party's knowledge, any non-U.S patent or an p y s made under this Agreement shall be paid in United St y other intellectual property of any third party ates doliars. 2. Propriefary Rights and Confidential Information. A. Certain inforrriation and materials supplied by 4 Indemnification GOVPARTNER with the Products such as, without limitation, the Services Deliverables A. Each party hereto shalf indemnify and save manuals, diagrams, drawings, plans, flowcharts harmless the other party and its respective , software, technical processes and formulae Partners, affiliates, subsidiacies, agents, directors , ~source codes product designs, sales costs and , officers and emptoyees from and against all third other unpublished financial information, product pa~Y claims, causes of actions, actions and business plans, usage cates re~ationships damages, losses judgements costs arid projects and data are GOVPARTNER expenses sustained, sufferred paid or incurred confidential or proprietary- trade secrets and bY the indemnified party caused by any act or GOVPARTNER furnishes them solely to assist ommission by the indemnifying party which CUSTOMER in the installation operation and constitutes a breach or an alleged breacfi 6y the use of the Products (the "Confidential ~~demifying party of any of its agreements Information") CUSTOMER must not reproduce , covenants, representations or warranties herein ' , copy or disclose such information except as is reasonable and necessary to properly use the B GOVPARTNER will defend any action, suit or Products. Nothing herein shall restrict Proceeding brought against CUSTOMER if based CUSTOMER from com I m with its obli ations p Y 9 g on a claim that the Products delivered hereunder under the Public Records Act or as otherwise infrin es an United States atent or co g y P pyright of required by law, but CUSTOMER shall ive any third party ("Intelfectual Property') provided GOVPARTNER five days prior notice before said that CUSTOMER promptly notifies release of GOVPARTNER comnfidential information GOVPARTNER of the action and gives GOVPARTNER full authorit i f . y, n ormation and assistance for the action's defense B CUSTOMER acknowledges and agrees that GOVPARTNER wilF pay all damages and costs GOVPARTNER shaU suffer irreparable irtjury not awarded therein against CUSTOMER, but shall ~ compensable by money damages and therefore shall not be responsible for any compromise made not have an adequate remedy at law in the event of without its consent. GOVPARTNER may, at any an unauthorized use of any of GOVPARTNER's time it is concerned over the possibility of such proprietary rights or an unauthorized use or disclosure of any of GOVPARTNER's Co f d an infcingement, at ifs option and expense, repface or modif th n i ential Information in breach of the provisions of this Agreement y e Products so that ~nfringement will not exist, or remove the . Accordingly, GOVPARTNER shall be entided to Products involved and refund to CUSTOMER the injunctive relief to prevent or curtail any such breach price as depreciated by an equal annual amount , provided that GOVPARTNER notifies CUSTOMER in overfive (5) years writing within a reasorible time after GOVPARTNER's discovery of the alleged unauthorized use or disclosure by CUSTOMER C GOVPARTNER shall have no liability to CUSTOMER if a , Such notice shall set forth in reasonable detail all defineble facts~relating to ny Intellectual Property infringement or claim thereof is based upon the any aAeged unauthorized use or disclosure The foregoing shall be in addition and ith use of the Products in connection or in combination with equi ment d w out prejudice to such rights that GOVPARTNER may have at law or i p , evices, or software not supplied by GOVPARTNER or used in n equiry However, if GOVPARTNER causes an injunction against CUSTOMER wh i a manner not expressly authorized by this Agreement or in a manner for whi h th P ere t is later determined that there was no reasonable basis for c e roducts were not designed, or if the claim of infringement such injunction, CUSTOMER.shall be entitled to seek Would have been avoided but for CUSTOMER's damages, if any, suffered as a result of the injunction. use of software other than the tatest, unmodified x 2 Form No. 0007.001 _ 192. Lynwood MasterAoreement • . release of Software made available periodicaliy to CUSTOMER by GOVPARTNER 10. Choice of Law The laws of the State of California . D Each party shall indemnify and hold th th will govern the construction and operation of this Agreement without regard to the conflict of la e o er harmiess from any loss, cost or expense suffered ws Provisions thereof or incurred in connection with any claim, suit or proceeding brought against it so far it i 11 Severability The invalidity of any provision of this as s based on a claim that the use, sale or licensing of any P d Agreement will not affect the validity and binding effect of any other ro i i ro ucts delivered hereunder and modified or p v s on altered or combined with any products device, or software not supplied by the indemnified part 12. Notice. Notices hereunder must be sent to the add y hereunder constitutes an infringement because of such dif resses on the face of this Agreement, or to such other addresses as specified b a ti mo ication, alteration or combination. y no ce complying with this provision. Notice is effective on the earlier of actual receipt or five days after deposit in the mail . Notices in the form of a fax or email are acceptable if 5. Taxes. CUSTOMER shall pay all taxes levies and i followed up by a mailed confirmation Notices to GOVPARTNER must be sent to th tt s milar governmental charges, however designated, and all liabilities with res ect th t e a ention of Jon A. Rodriguez. Notices to CUSTOMER must be sent p ere o which may be imposed by any jurisdiction, including, without to the attention of Assistant City Manager limitation, customs, privilege, excise, sales, use value-added and property taxes levied or based on 13. Disputes Any dispute regarding this Agreement shall be resolved by the alternate di gross revenue or operation of this Agreement, (including "tnternet taxes" if any) exce t th spute resolution process stated in this Section 14 First, the Manager of CUSTO p ose taxes based upon GOVPARTNER's gross income or other MER and the President of GOVPARTNER shall meet to resolve the dis ute If th taxes customarily paid by a similarly situated service provider p . at meeting does not resolve the dispute, the parties will refer the 6. Export. CUSTOMER a r dispute to mediation with a mediator mutually nt d r t ' t t g ees that the Products purchased hereunder will not be exported directl or upo a ediat l the partes wilareq e stbhe Judical Arbitration d y indirectly, separately or as part of any system, without first obtaining a license from the U S D an Mediation Service in San Diego California select the mediator If inediation does not . epartment of Commerce or any other appropriate a resolve the dispute, the parties agree to submit the di gency of the U S Government, as required spute to binding arbitration with an arbitrator . mutually selected by them. If the parties are not able 7 Assignment. Neither CUSTOMER nor GOVPARTNER dispute forpa btatonlttotthetJ di i l f r sha~l assign, voluntarily or by operation of law any of its rights or obligations in thi u c al Arbit rato n and Mediation Seroice in San Diego California, which s Agreement except with the other party's prior written shall select the arbitrator Each party will bear its own consent, other than in connection with the sale or other transfer of all or a substantial rti costs of inediation and arbitration, except that the mediator's and arbitrator's fees shall be paid equall po on of such party's business or assets. This Agreement will be y by each party binding on and inure to the benefit of the parties hereto and their respective successors and permitted assigns. 8 Waiver The parties rights and remedies are separate and cumulative Neither parties waiver or failure to exercise in any respect any right or remedy provided in this Agreement is a waiver of any future right or remedy hereunder 9 Force Majeure. If the performance of this Agreement or any obligations hereunder is prevented, restricted or interfered with by reason of fire or other casualty or accident, strikes or labor disputes, war or other violence, any law order, proclamation regulation, ordinance demand or requirement of any government agency or other similar act or condition beyond the reasonable control of the parties hereto, the party so affected upon giving prompt notice to the other party will be excused from such performance during such prevention restriction or interference ~ Form No. 0001.001 192. Lynwood MasterAgreement. • • EXHIBIT A Fees for Software Licenses, Software Maintenance and Support, Professional Services, and Application Hosting Check box to indicate sofiware-licensed in addition to support & maintenance and services requested, if applicable: Professional Services Fee $ 6,500 - fixed fee Application Hostinq Aqreement: [ ] RequestPartner $750 per month - periodic fee AT THE END OF THE INITIAL TWO YEAR TERM, CUSTOMER SHALL HAVE THE OPTION TO EXTEND THE TERM OF THE SERVICES COVERED BY THE APPLICATION HOSTING AGREEMENT FOR AN ADDITIONAL ONE OR TWO YEARS AT CUSTOMER'S DISCRETION, AT A MONTHLY FEE THAT IS NO MORE THAN 12.5% GREATER THAN THE MONTHLY FEE INDICATED IN THIS SECTION OPTION TO BE EXERCISED IN WRITING, 60 DAYS PRIOR TO EXPIRATION OF INTIAL TERM 4 Form No. 0001.001 192: Lynwood Ma sterAgreement. • ~J G~VPARTNER Professional Services reement Master Agreernent No. This Professional Services Agreement (the "Professional Services AgreemenY') by and between GovPartner.com, a Nevada corporation having its principal place of business at 11590 W Bernardo Court, San Diego, California 92127-1624 ("GOVPARTNER") and City of Lynwood with an address of 11330 Bullis Road, Lynwood CA 90262 (the °CUSTOMER") is an addendum to the Master Agreemenf Terms and Conditions between GOVPARTNER and GUSTOMER dated this day of , 2001 (the "Master AgreemenY') and shall govern the provision of Services provided by GOVPARTNER hereunder Capitalized terms not otherwise defined herein shail have the same meaning as defined elsewhere in the Master Agreement. CUSTOMER AGREES TO INTIAL HERE AND fN THE APPROPRIATE SPACE ON THE FACE OF THE MASTER AGREEMENT TO INDICATE ITS INTENTION TO HAVE THIS PROFESSIONAL SERVICES AGREEMENT APPLY CUSTOMER AGREES TO THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS WHICH ARE INCORPORATED IN ;4ND MADE PART OF THE MASTER AGREEMENT CUSTOMER's lnifials 1 Services A. The professional consulting services and defiverables to be perFormed or delivered~ by GOVPARTNER under this Professional Services Agreement may include, but are not limited to consulting, network engineering, systems integration, .hardware instaAation, special studies, installation evaluations, custom modification, ,tools/utilities components, programming and documentation data conversion, application design and development, systems analysis and design conversions, off-site support services (i.e., telephonic) impiementing planning and implementation of the Software pursuant to CUSTOMER's Work Order (collectively referred to as the "Services") ON-site support is available to resolve problems rendering software application inoperable and to perform upgrades where off-site support fails to remedy the problem. B During the term of this Professional Services Agreement, the CUSTOMER may submit orders to GOVPARTNER. Upon acceptance by GOVPARTNER, each order shall become part of and be subject to the terms and conditions of this Professional Services Agreement. GOVPARTNER shall not withhold acceptance unreasonably and shali be reasonably available to satisfy such order. agree to and attach a work order ("WO") with written estimate of the tasks, deliverabies, acceptance of deliverables, and schedule for performance for providing the requested Services. It is understood that the WO may be amended by mutual written agreement. If there is any conflict of terms between this Professiona! Services Agreement and the WO, then the Professional Services Agreement shall control D~Hours of Service Services will be provided during the hours of 8:00 a.m. to 5~00 p.m. Monday through Friday excluding holidays or such holidays as observed localiy by GOVPARTNER. CUSTOMER may request in writing extended hours beyond the norma! hours of service at the prevailing surcharge rates of $175 00 per hour for Senior Consultant services and $150 00 per hour for Senior Software Engineer services. E. CUSTOMER shalf fumish GOVPARTNER, at CUSTOMER's expense, all technical data and information as is reasonably required by GOVPARTNER to furnish the Services in the WO CUSTOMER shall, upon request, grant GOVPARTNER access to the System during norrnal business hours, or any othec mutually agreeable time and, upon reasonable advance notice, so configured as may be required for the adequate delivery of the Services. C For each order GOVPARTNER issued and the parties accepted by shall t ll F GOVPARTNER toois/utilities components , mu ua y and custom modifications (hereinafter Form No. 0001 001 Lynwoo d Pro fess i on a IS e rv ~ ~ "Components") developed by default under any agreement with GOVAARTNER to enhance the functiortality CUSTOMER, CUSTOMER shall pay all of.. GOVPARTNER Software for the i applicable CUSTOMER solution ma be costs involved in collecting its overdue Y accounts including reasonable attorneys' described and the associated fees therefor fees may be set forth in the appiicabie WO The rights to use these Components are granted C All charges and rates are exclusive of all in accordance with Section 7 hereunder In sales, use and like taxes. Such 'taxes are addition, continuing support for the specified the responsibility of the CUSTOMER and wil! Components may be ordered under GOVPARTNER's Software Maintenance and be billed to the CUSTOMER as a separate Support Agreement. line item on each invoice. ` G GOVPARTNER shall use best efforts to 4 Change Orders perform the Services to be provided hereunder Each party shalF be bound by the q, in the event thaY either party desires tb terms of the Force Majeure provision of the change the scope of the Services for any Master Agreement. ,,. reason whicf~ is not within the seope of the WO, such party (referred to for convenience 2. Term as the "requesting party") shall submit to the other party (referred to for convenience a This Professional Services Agreement shall s tf~e receiving party") a request for a change commence effective on the date of acce tance p to the scope of the Services (a "Change Orde~") E h by GOVPARTNER for a period of two e rs At ac Change Order shall set forth y a the end. of the initial two year term CUSTOMER in reasonable detail the nature of the change , shall have the option of extending the term of this ~n the Services being requested, the agreement, free of charge for the period of time recommended increase in personnel or other reasonably required by CUSTOMER i~ resources, if any, and any impact of the Chan e Orde ill connection with CUSTOM~R s a lication PP hosting needs as described in the Application g r w have on the WO schedule, once the Change Order is Hosting Agreement. Completion of any ordered im lemented. The receivin p g party will use Services or the absence of orders for additional commercially reasonable efforts to review Services shaU not terminate this Professional and respond to the Change Order within ten Services Agreement, it being the intent of the (10) business days after receipt of the Chan e O d parties to keep this Professional Services g r er The receiving party may Agreement in effect in the event of future orders approve, propose modifications to or for Services unless otherwise notified b either y disapprove of the requested Change Order party in writing Nether party shall unreasonably disapprove a Change Order presented by the other If 3. Charges the receiving party disapproves of the requested Change Order the receiving pacty A. The CUSTOMER agrees to pay for all shali provide to the requesting party in writing within the ten (10) day res ons requested Services delivered by GOVPARTNER at the rate of $175 00 p e period, the reasons for denying the re per hour for Senior Consultant services and quested Change Order In the event the parties faii to agree on a s ecific Ch $150 00 per hour for Senior Software Engineer servic p ange Order, GOVPARTNER shall continue to es, except for those services on the attached Wock Order No 1 which provide the Services at the service level provided th t , shall be paid in accordance with Exhibit Q of a the WO is mef, un(ess CUSTOMER requests a stop work notice the Master Agreement. Additionally, the CUSTOMER or a request for suspension of performance. agrees to reimburse CUSTOMER will pay for only those Services GOVPARTNER for any speciai or unusuai actually compteted by GOVPARTNER in expenses incurred at the CUSTOMER's specific authorized written re connection with that WO GOVPARTNER quest. shall ,have the right to allocate its resources 8 Unless a p~epaid order is received, to the extent necessary to achieve such mutually agreed to service levels it being CUSTOMER will be invoiced monthly for , understood that GOVPARTNER will make Services rendered in the previous month or itself reasonably available to provide such in accordance with the milestone payment services schedufe in the WO attached ta each order Provided that GOVPARTNER is not in LynwoodProfessionalServ Form.No. 0002.001 s ~- B. If CUSTOMER requests a stop work notice or a request for suspension of performance any resum ti f CUSTOMER. Nothing in this Professional Services Agreement shall be inter ret d p on o the Services in connection p e as with that WO shall require a mutual revi creating the relationship of employer and ew and written acceptance of the applicable WO employee between the GOVPARTNER and any changes or amendments thereto employees or contractors and CUSTOMER. 5. Change Control and Supervision ~ Should a GOVPARTNER employee or contractor be unable to pertorm the A. All changes must be documented in writin scheduled Services under this Professional S i g and signed by the requesting party The erv ces Agreement because the illness, resignation assigned Professional Services Project Manager will analyze these re t or other causes beyond GOVPARTNER's control, GOVPARTNER ques s and generate an initial assessment as to the i ' will attempt to replace such employee or contractor within a reasonabie time mpact on the WO s cost and/or schedule . within five business days. 6. Proprietary information (i) Changes that do not affect the cost and/or schedule f A. In order to perform the Services under this o the Services/Deliverables will be handled Agreement, CUSTOMER may, from time to within the WO The Project Manager time, disclose to GOVPARTNER certain informatio may take three actions: authorize the n respecting CUSTOMER's technical financi l t i proposed change, deny the proposed change or re uest a , s at stical and personnel data (hereinafter "Information') , q additional information. . GOVPARTNER shall keep all such _ Information confidential and shall not (ii) Changes that affect cost and/or disclose any such Information to any third e schedule of the Services/Deliverables ill lnfopmat ont t G'OVaAI at d sc ose E w be reported to the CUSTOMER, with the applicable i i s agents, employees or contractors who have a pr c ng and schedule impact of the requested change to the definable need to know such Information, WO The CUSTOMER may take three provided such parties are under writen obligation f actions. authorize the proposed change/cost den th o confidentialily to GOVPARTNER as a function of employment , y e proposed change/cost; or request additional or otherwise GOVPARTNER shall not be information. required to protect Information which (i) is or becomes publicly available, (ii) is already in (iii) GOVPARTNER shall use best eff rt t GOVPARTNER s or its related companies' o s o provide CUSTOMER with accurate possession, (iii) is independently developed by GOVPARTNER or its related co i timeframes, service requirements and disclose cost-related items in c t mpan es outside the scope of this Professional S onnec ion with the Services, it being understood ervices Agreement, or (iv) is rightFully obtained from third parties that GOVPARTNER shall use best . efforts to provide Services without generating Change Orders unecessaril B GOVPARTNER shall keep confidential CU ' y STOMER s ideas, concepts know-how , or techniques relating to data, electronic document processing and image processin B While g developed or resulting from the Information present on the ~ CUSTOMER's i or the Services provided under this prem ses and performing Services under this Profession l Professional Services Agreement. a Services Agreement, GOVPARTNER GOVPARTNER shall not be required to keep and its Consultant(s) shall conform to CUSTOMER confidential any of the foregoing which (i) is s published policies and procedures and shall abide by o~ becomes publicly available, (ii) is already in GOVPARTNER's or its related ' CUSTOMER's directions which are companies possession (iii) is independently develo ed consistent with the WO p by GOVPARTNER or its related co i C It is the express intention of the parties that mpan es outside the scope of this Professional Services Agreement or (iv) is i htf GOVPARTNER and /or its employees or , r g ully obtained from third parties contractors is an independent contractor and not an employee, agent or partner of LynwoodProfessionalServ Form No. 0002.001 ~ 7 Rights in Software, -Delivera6les & Components Title to and ownership of all written material, including without limitation all software, including tfie Software, the Components and any and alf deliverables created for CUSTOMER under this Professional Services Agreement, including but not limited to software, magnetic and optical disks, tapes, listings and other software documentation (collectively referred to as "Deliverables") first developed or created by GOVPARTNER under this Professional Services Agreement and all proprietary rights therein shall at al6 times remain with GOVPARTNER, however, GOVPARTNER, subject to the payment by CUSTOMER of all charges related to the Services, grants to CUSTOMER a personal, non- exclusiue, non-transferable (except where assignment is permitted), limited license to use Deliverables furnished to CUSTOMER by GOVPARTNER under this Professional Services Agreement, including any extentions thereof and any use of the Deliverables for CUSTOMER's archival purposes. All other Software and related Documentation furnished -hereunder shall be subject to the Master Agreement and the Software License Agreement. Except and to the extent expressly provided in this section, no license or other right is hereby transferred~ or granted to CUSTOMER, including any license by implication, estoppel or otherwise, under any patent, trade secret, trademark or copyright. 8. Employees A. The parties recognize that GQVPARTNER's employees or .contractors provided under this Professional Services Agreement may perform similar services to the Services from time to time for third parties. Accordingly, this Professional Services Agreement shall not prevent GOVPARTNER from performing such sirnilar services or restrict GOVPARTNER's use of the same employees or contractors provided under this Professional Services Agreement, provided however that GOVPARTNER's provision of services to third party's shall in no way delay or adversely affect GOVPARTNER's Services to CUSTOMER. CUSTOMER and GOVPARTNER acknowfedge and agree that GOVPARTNER's employees provided under ~this Professional Services Agreement are highly important to the success of GOVPARTNER in fulfilling the intent of this Professional Services Agreement. Accordingly, CUSTOMER agrees that they will'not, either directly .or indirectly solicit, . divert or hire, or attempt to soiicit, divert or hire any GOVPARTNER employees engaged in providing the Services under this Professional Services Agreement at any time during the term of this Professional Services Agreement and for a period of twelve (12) months after completion of the Services. 9 Termination Either party shall have the right to terminate this Professional Services Agreement upon the occurrence of any of the following events (a) the other party fails to perform or observe any of its obligations under this Professionaf Services Agreement, including, without fimitation, the timely payment of any sums due and/or the performance of any Service, (b) the other party .admits in writing it5 inability to pay its debts generally as they become due, or executes an assignment or similar document for the benefit of creditors, (c) the other party admits in writing its inability to perform under this or any othec agreement reasonalby affecting the Services contemplated herein (c) subject to applicable law, the appointment of a receiver, trustee in bankruptcy or similar officer for the equity or assets of a party, (d) there is an assignment of this Professional Services Agreement .without the prior written consent of the other party; and (e) such event(s} is not remedied or cured to the reasonable satisfaction of the aggrieved party within thirty (30) days after the aggrieved party has sent written notice to the other party Termination shall not be the exclusive remedy and no such termination shall adversely affect any claim, right or action which an aggrieved party may have for damages or otherwise regarding any failure of the other party to perform or observe its obligations herein 10 Proprietary Rights Certain information and materials delivered under the WO by GOVPARTNER hereunder such as, without limitation, the Deliverables, are confidential and propriefary trade secrets of GOVPARTNER and are fumished solely to assist CUSTOMER under the WO All such Confidential Information shall be so marked and CUSTOMER shall treat such information confidential and abide by the terms of such markings, and not reproduce or copy such information except as is reasonable and necessary under the Wp Nothing herein shall restrict CUSTOMER from complying with its obligations under the Public Records Act, but CUSTOMER shall give GOVPARTNER five days prior notice before any release under that Act of GOVPARTNER confidential information. -. k ~. ;:~ LynwoodProfessionalServ , Form No. 0002.001 ~ Work Order No. 1 Master Agreement No 32 Schedule A Implementation Services ~• RequestPartner ~ 1 Conduct pre-implementation meeting to establish intial service requests which wili be made available online. 2. Provide those services described in paragraph 1(A) of the Professional Services Agreement in order to sucessfully configure initial service request forms and setup City users Training 1 Provide onsite administrator and usec training for RequestPartner (1/2 Day) off-site user training (i.e., telephonic training) free of charge. Implementation and Training Schedule Service will be provided in accordance with the attached schedule Customer to Provide a) Dedicated "always on" Internet connection from City's Local Area Network with 128kb/s or higher data rate Any City firewall security device to be configured to permit two-way communication between hosted applications at GovPartner's data center ;~°=~ Form No. 0001.001 LynwoodProfessionalServ 5 ~ ~ G~VPARTNEI~ Software License Agreement Master Agreement No. 33 This Software License Agreement (the "Software License AgreemenY') by and between GovPartner.com, a Nevada corporation having its principal place of business at 11590 W Bernardo Court, San Diego, California 92127-1624 ("GOVPARTNER") and City of Lynwood with an address of 11330 Bullis Road, Lynwood CA 90262 (the "CUSTOMER").is an addendum to the Master Agreement Terms and Conditions between GOVPARTNER and CUSTOMER dated this day of , 2001 (the "Master AgreemenY') Capitalized terms not otherwise defined herein shall have the same meaning as defined elsewhere in the Master Agreement. CUSTOMER AGREES TO INITIAL HERE AND IN THE APPROPRIATE SPACE ON THE FACE OF THE MASTER AGREEMENT TO INDICATE ITS INTENTION TO HAVE TFiIS SOFTWARE LICENSE AGREEMENT APPLY CUSTOMER AGREES TO THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS WHICH ARE INCORPORATED IN AND MADE A PART OF THE MASTER AGREEMENT CUSTOMER's Initials: 1 Grant of License A. Each Software product, including ail data programs or set of programs, or routines and subroutines, consisting of a series of instructions or staternents in machine readable form, and including any documentation relating to or describing such Software such as, but not limited to manuals, online documentation and user instructions, flow charts database schemas and improvements or updates provided by GOVPARTNEa (collectively 'Software") is furnished to CUSTOMER under a personal, non- exclusive, nontransferable, except where assingment is permitted limited license solely for CUSTOMER' reasonably necessary for CUSTOMER to use GOVPARTNER's services or products as contemplated in this and related agreements. C If CUSTOMER is unable to operate the Software on the System due to an equipment malfunction, the license to use the Software may be transferred temporarily to another Client or Server during the period of equiprnent maffunction If GOVPARTNER implements EOSL under the Application Hosting Agreement, CUSTOMER may use the Software in connection with CUSTOMER's in-house and/or third party hosting services as is reasonably required in connection therewith s own internal use on CUSTOMER's servers and client devices D Title to and ownership of the Software and any ("System") in compliance with this license and all li portions (or any modifications, translations, or derivatives thereof even if una th i app cable laws and regulations CUSTOMER , u or zed) and all applicable rights in patent c i h agrees that~ this license does not permit CUSTOMER to (1) us th S s, opyr g ts and trade secrets and any other proprietary rights in the e e oftware for a service bureau application or (2) sublicense the Software shall remain exclusively with Software GOVPARTNER. Software provided hereunder is valuable, proprietary and unique, and B The Software may only be copied in whole or in CUSTOMER agrees to be bound by and observe part (with the proper inclusion of the proprietary nature thereof as provided herein. GOVPARTNER's copyright notice and any other CUSTOMER agrees to take diligent action to designation, required or proprietary notice and/or fulfill its obligations hereunder by instruction or t~ademarks on such Software), as may be agreement with its employees or agents (whose necessary or incidental for archival purposes to confidentiality obligations shall s~rvive , replace a worn or defective copy o~ where termination of employment or agency) who are permitted access to the Software Such access ~ Form No. 0001.002 Lyn Soft Lic.JFM11 12-01.doc ~ shall only be given on a need-to-know basis or where reasonably necessary for CUSTOMER to use GOVPARTNER's services or products as contemplated in this and related agreements. Except as set forth in this Software License ~., Agreement or as may be permitted in writing by GOVPARTNER, CUSTOMER shall not use, provide or otherwise make available the Software or any part or copies thereof to any third party CUSTOMER shall not reverse engineer decompile or disassembie the Software or any portion thereof, nor otherwise attempt to create or tle~ive the source code CUSTOMER acknowledges that unauthorized reproduction, use or disclosure of the Software or any part thereof may cause irreparable injury to GOVPARTNER, who may therefore be entitied to injunctive relief as provided in the Master Agreement to enforce these license restrictions, in addition to any other remedies available at law, in equity 2. License GOVPARTNER grants CtJSTOMER a non-exclusive royalty-free right and limited license to use the Software as comtemplated in this Agreement. All Software will be delivered from GOVPARTNER's facility in San Diego, California to CUSTOMER's place of.business during normal business hours. 3. I~staflation and Acceptance A. CUSTOMER shall be responsible for installation of the Software, however GOVPARTNER shall provide telephonic customer support service in connection therewith free of charge for the term of this license. At CUSTOMER s request and on terms to be agreed upon, GOVPARTtVER will instalt the Software GOVPARTNER's installation services are limited to loading the Software onto properly configured Server and Clients and testing the Software Installation whether performed by GOVPARTNER or CUSTOMER wifl provide for an Acceptance of the installation by the CUSTOMER Acceptance shall mean that the installed/loaded Software has gone through a reasonable testing and acceptance period CUSTOMER shall be responsible for configuring and installing any required disk storage systems, database applications, network software, application servers, systems and computer terminals and workstations prior to installation of the Software, it being understood that GOVPARTNER wilt provide CUSTOMER with information reasonably required to assist CUSTOMER in successful confrguring, installation and tesfing phases of the software Further GOVPARTNER agrees to p~ovide reasonably detailed information to CUSTOMER's designated IT specialist or other appropriate party setting forth the sytems/equipment requirements that CUSTOMER will require in order to install and configure GOVPARTNER's software or other components Installation will be deemed successful and completed when the Software is • Ioaded on a Client and/or Server, has gone through Acceptance and is ready for use (the "Installation Date") B At CUSTOMER's request GOVPARTNER shall provide telephonic pre-installation support, installation support, training, and consulting services for the Software If CUSTOMER requires on-site assistance, GOVPARTNER shall provide additional pre-installation support, installati.on support, training, and consulting services for the Software pursuant to a Software Maintenance and Support Agreement and Professiona~ Services Agreement. Term. The term of the license granted CUSTOMER shall be for as long as the CUSTOMER pays all fees due GOVPARTNER ~nder the Application Hosting Agreement between GOVPARTNER and CUSTOMER, except that the license may be terminated earlier pursuant to Paragraph 6 of this Software License Agreement. Howeve~, in the event there shall be an End of Support Life for any Software product licensed hereunder, the term of the license for such Software product shall be perpetual. 5. Types of Software Licenses. A. For purposes of this Agreement, the following definitions shall apply• 1 Servers are personal computers minicomputers mainframes, workstations and terminal devices that interact with Client Software and have been approved by GOVPARTNER for operation of Software 2. Server Software is a copy of Software residing on a Server or multiple Servers. 3 Clients are personal computers w mrn+computers, mainframes, wockstations > and terminal devices that interact with Server Software and have been approved by GOVPARTNER for operation of Software 4 Client Software is a copy of Software residing on a Client that interacts with Server Software B CUSTOMER agrees to license the Software as follows 1 For Client Software - one copy of Client Software for each Client that accesses any Server Software 2. For Server Software - one copy of Secver Software for each base system C GOVPARTNER may audit CUSTOMER's Software usage remotely or on-site during service calls or upon reasonable notice ciuring standard business hours. 2 Form No. 0001.002 Lyn Soft Lic.JFM11 12-01.doc • 6. Termination. Notwithstanding the foregoing, GOVPARTNER shall have the right to terminate CUSTOMER's license if CUSTOMER fails to comply with these license terms and conditions Upon expiration of the license term or upon notice of such termination, CUSTOMER shall immediately return or destroy the Software and all portions and copies thereof as directed by GOVPARTNER and, if requested by GOVPARTNER, shall certify in writing as to the destruction or return of the same Any termination of the license shall automatically terminate service under a Software Maintenance and Support Agreement or an Application Hosting Agreement between the parties, except where CUSTOMER reasonably requires that the applicable agreement remain in full force and effect for wind- down, conversion archiving or other reasonable purpose All confidentiality and non-disclosure obligations shall survive any such termination CUSTOMER shall have the right to terminate its license for certain GovPartner Software as provided in Exhibit A or where GOVPARTNER fails to perform services or provide the materia~s/deliverables as contemplated herein or otherwise breaches this or related agreements, provided that GOVPARTNER shall have a reasonable opportunity to cure upon receipt of notice by CUSTOMER 7 Limited Warranty A. GOVPARTNER warrants that it has good and clear title to or has the right to sublicense the Software being licensed hereunder, free and clear of all liens and encumbrances B GOVPARTNER warrants that Software used in a manner for which it was designed will generally conform to the applicable GOVPARTNER documentation provided at the completion of implementation GOVPARTNER's sole obligation and liability hereunder shall be to use reasonable efforts to remedy any substantial non- conformance which is reported to GOVPARTNER in writing within the warranty period. The warranty period will expire upon termination of the Master Agreement. C Additional app(icable Warranties and Representations are set forth in the Master Agreement. D THERE ARE NO OTFiER WARRANTIES, EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE. • U.S. Government Restricted Rights. The Software is commercial software and the Software and Documentation are provided with restricted rights. Use, duplication or disclosure by the Government is subject to restrictions as set forth in paragraph (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause at DFARS 252227-7013 of subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights at 48 CFR 52•227-19 as applicable Licensor of the Software is GovPartner com, 11590 W Bernardo Court, San Diego California 92127-1624 3 Form No. 0001 002 Lyn Soft Lic.JFM11 12-01.doc ~ GOVPARTNER Application Hosting Agreement ~J Master Agreement No This Application Hosting Agreement (the "Application Hosting AgreemenY') by and between GovPartner.com, a Nevada corporation having its principal place of business at 11590 W Bernardo Court, San Diego Califomia 92127-1624 ("GOVPARTNER") and City of Lynwood with an address of 11330 Bullis Road, Lynwood, CA 90262 (the "CUSTOMER") is an acidendum to the Master Agreement Terms and Conditions between GOVPARTNER and CUSTOMER dated this day of , 2001 (the "Master AgreemenY') and shall govem the proyision of Services provided by GOVPARTNER hereunder Capitalized terms not otherwise defined herein shall have the same meaning as defined elsewhere in the Master Agreement. CUSTOMER AGREES TO INITIAL HERE AND IN THE APPROPRIA7E SPACE ON THE FACE OF THE MASTER AGREEMENT TO INDICATE ITS INTENTION TO HAVE THIS APPLICATION HOSTING AGREEMENT APPLY CUSTOMER AGREES TO THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS WHICH ARE INCORPORATED IN AND MAQE A PART OF THE MASTER AGREEMENT _ CUSTOMER's Initials Hosting Services A. Provided CUSTOMER is licensed to use GOVPARTNER Software pursuant to an enforceable Software License Agreemenf between GOVPARTNER and CUSTOMER (the "Software"), GOVPARTNER will install and operate the host portion of the Software in GOVPARTNER's host computer system (the "Host Computer System") 'B. GOVPARTNER will provide all equipment, software and services necessary for the operation antl maintenance and support of the Host Computer System and the host portion of the Software GOVPARTNER may contract with third parties for all or part of such equipment, software and services. GOVPARTNER reserves the right to change the configuration of the Host Computer System and the host portion of #he Software and to change or delete such equipment or software at any time, but GOVPARTNER shall make CUSTOMER's application compatible with such change or deletion without additional charge to CUSTOMER, it being understood that such changes or deletions shaU not interfere with CUSTOMER's use of GOVPARTNER's products and/or services as contemplated herein. C GOVPARTNER will provide adequate bandwidth for communication between CUSTOMER and its web usecs involving the Software as provided E h" ' GOVPARTNER will back-uP CUSTOMER's data as provided in Exhibit B. D Installation and training procedures are as, described pursuant to an enforceable Professional Services Agreement between GOVPARTNER and CUSTOMER. If GOVPARTNER is requested to provide custom modification, consulting system integration or other services, the terms for such services shall be provided in such Professional Services Agreement, E. CUSTOMER shall have access to and be permitted to use the Software via lnternet facilities The communications and network interopecability requirements for Internet access are as described in Exhibit B F The Hosting Computer System shall be used by CUSTOMER only for purposes relating to CUSTOMER's own use of the Software Neither party shall assign any of its rights under this Application Hosting Agreement as set forth under the Assignment provision in the Master Agreement, except that GovPartner may assign its right to a third party to receive any fees payable by CUSTOMER to GOVPARTNER under this Agreement. Neither party will be responsible for any delays resulting from circumstances beyond its control as set forth under the Force Majeure provision in the Master Agreement. m x ibit B. G GOVPARTNER will use best efforts to guard against unauthorized access to ~ Form No. 0001,003 196.Lynwood Hosting Agreeme • • CUSTOMER's data that is used or collected by the Software. However, GOVPARTNER ° assumes no responsibility for misuse of Software by a party who is not an officer, employee agent, contractor or affiliate of GOVPARTNER. 2. Maintenance ~,= .r., A. Hours of Support Availability Payment of the standard Software license fees and application hosting fees entitles CUSTOMER to Support during the Principai Period of Maintenance ("PPM"). The PPM is a nine ~' hour continuous daily time period. between the hours of 8:00 AM and 5•00 PM, ~ocal time, Monday through Friday, excluding holidays or such fiolidays as observed localiy by. GOVPARTNER. Ali Support ~ subsequently added shall have the same PPM. Support for severe problems, as defined in the Order Form, wiil be provided outside the PPM B Scope of Support. Support includes the response to and resolution of problems with the Software as reported to GOVPARTNER by CUSTOMER or discovered by GOVPARTNER, and maintenance and operation of the Host Computer System. >., Resolution of these problems shall, where appropriate consist of (1) maintenance provided through telephone or electronic support as described on the Order Form; (2) correction of any defect in the Software program that materially and adversely affects the use of the Software as described in p GOVPARTNER's documentation or (3) del'rvery of bug fixes or workarounds limited to the current or immediate prior Software release, provided that GOVPARTNER made such Software available to CUSTOMER. GOVPARTNER will support licensed Software located on the Host Computer System. GOVPARTNER will use ~ commercially reasonable efforts to respond to CUSTOMER calls according to the priority level of the call described. in the Order Form. GOVPARTNER will resolve the CUSTOMER's call in a commercially reasonable period. Support also includes the use of upgrade Software releases made ` •available by GOVPARTNER from time to time, and which will be provided to CUSTOMER without additional charge Any ~ rendering of supplemental maintenance Support by GOVPARTNER that is not provided for in the Order Form, including consulting, will be performed at GOVPARTNER's discretion upon receipt of a Work Order or appropriate payment, and, if performed, will be charged to CUSTOMER 2 at current prices and terms then in effect. C Support Limitations. Any Suppo~t is dependent upon the use by CUSTOMER of unmodified Software (except as authorized by GOVPARTNER pursuant to a Professional Services Agreement) operated in accordance with GOVPARTNER's documentation. Software Support specifically excludes #he following (1) Support to a version of Software other than the current or immediate prior release, (2) efforts to restore a release of the Software. beyond the current or immediate prio~ release, (3) efforts to restore CUSTOMER data beyond the most recent back-up provided that the most recent back-up was sucessfully performed. D End of Support Life. GOVPARTNER periodically announces the End of Support Life (EOSL) for Software GOVPARTNER will notify the CUSTOMER signatory or designee in writing or by electronic mail a minimum of one hundred and eighty (180) days prior to the Support discontinuance After the EOSL, telephone and or web-based support limited to current available fixes will be avaitab(e on a commercialfy reasonable efforts basis at prevailing prices. If EOSL for Software occurs within three (3) years of the date services are first provided under this Application Hosting Agreement, GOVPARTNER shall refund an amount equal to the product of any one-time license fees for paid for GOVPARTNER CommunityDevelopmentPartner Software multiplied by a fraction the denominator of which is five (5) years and the numerator of , which is the remainder of five (5) years minus the period for which support life was provided. GOVPARTNER acknowledges and agrees that in the event GOVPARTNER announces. EOSL, CUS70MER may seek third party hosting services and/or conduct hosting services in-house to avoid any interruption of its use of the products and/or services provided under the Master ~~ Agreement or related agreements. Further GOVPARTNER will reasonably assist CUSTOMER during the transistion period following EOSL. '- ;;., 3. CUSTOMER's Responsibilities CUSTOMER is responsible for maintenance and installation of any common carrier equipment or communication Support refated to the opera6on of the Software at the CUSTOMER's facilities Form No. 00032.001 196.Lynwood Hosting Agreeme • . and not furnished by GOVPARTNER, however, GOVPARTNER forth in the previous sentence, CUSTOMER at agrees to provide reasonably detailed informatio ' , CUSTOMER's option, may terminate any or ati of n to CUSTOMER s designated IT specialist or other appropriate the related agreements it has with GOVPARTNER (i e M t pa~Y setting forth the equipment~system/instal~ation re uirement th t , as er Agreement, Professional Services Agreement, etc.) and q s a CIJSTOMER will CUSTOMER is an entitled to certain remedies require in connection with GOVPARTNER's hosting services not already such as the a pportioned refund set forth in. P provided in Exhibit B. CUSTOMER is also aragraph 2D herein. CUSTOMER may terminate for convenien e th i responsible for charges incurced for c c e serv ce of any hosted application upon thirty days written noti ommunication facilities at CUSTOMER's facilities, whether incurred'by CUSTOMER or b ce. Notwithstanding anything to the .contrary in this Se y GOVPARTNER Support representatives while ction 5 this Application Hosting Agreement shall terminate immediately upon terminati f pertorming Support on the Software provided on o ` the Software License Agreement that GOVFARTNER reasonably informs . CUSTOMER prior to incurring such charges. 6 Fees GOVPARTNER is responsible for performing . Software and CUSTOMER data back-ups as contemplated herein in accordance with A• CUSTOMER agrees to pay those fees published documentation. CUSTOMER shall specified in Exhibit A of the Master ` notify GOVPARTNER of any Software failure. Agreement. CUSTOMER will make reasonable efforts to place ~support calls .to GOVPARTNER by a B CUSTOMER will be invoiced monthly GOVPARTNER trained contact, as listed in the ,„ CUSTOMER shall pay the fees in CUSTOMER Authorized Contact Information accordance with the Payment Terms set Form. _ ., forth in the Master Agreement which states that The lead time for processing invoices for 4 Software Modification. inclusion on the warrant list of the CUSTOMER is governed by the rules and GOVPARTNER will not be responsibfe to regulations established by CUSTOMER's CUSTOMER for loss of use of the Software or Finance and Administration Department. data or for any other liabilities arising from Payments will be processed and paid in alterations, additions, adjustments or repairs accordance with the rules, regulations and which are made to the Software by third parties schedules established or revised by the said other than authorized representati~es of F~nance Departrrient. CUSTOMER shall pay GOVPARTNER, or at the direction of all costs involved in collecting its overdue GOVPARTNER. GOVFARTNER reserves the accounts including reasonable attocney's fees right to terminate this Agreement upon written . ,. notice to CUSTOMER if ~any such alteration, addition, adjustment or re air ad l + C All charges and rates are excl siv f ll p verse y affects GOVPARTNER's ability to render maintenan u e o a sales, use and like taxes. Such taxes are ce Support to the Software. the responsibility of the CUSTOMER and will be billed to the CUSTOMER as a separate 5. Ter-in. line item on each invoice The initial term of this Application Hosting Agreement shall commence the date the Master Agreement is signed and shall continue untif two years after #he date of successful implementation of the host portion of .the Software, unless a different term is stated in Exhibit A of the Master Agreement. Thereafter, unless CUSTOMER notifies GOVPARTNER in writing at least sixty (60) days in advance of each scheduled expiration date that CUSTOMER elects not to renew, this Application Hosting Agreement shall automatically renew for a period of twelve. months. Notwithstanding the preceding, GOVPARTNER may terminate by giving at least sixty (60) days written notice that GOVPARTNER cannot meet the requirements of Exhibit B'If GOVPARTNER terminates this Agreement as set 7 Control and Supervision CUSTOMER is solely responsible for any fiability arisirig out of or related to the web application, it being understood that this indemnification in no way limits the Indemnification and/or Warranties and Represesntation provisions provided by paragraphs 3 and 4 of the Master Agreemerit. This indemnification will survive #ermination of this Application Hosting Agreement. .. •~E „ 3 Form No. 00032.001 -~:... r:~~; ~~t ,~. 196.Lynwood Hosting Agreeme • ~_ Exhibit B Bandwidth: CUSTOMER wili be provided with the bandwidth from GovPartner's datacenfer necessary for adequate responsiveness for the following application(s) RequestPartner CUSTOMER Software and Equipment: Client Hardware ~~ Any workstation connected to the Internet that is capable of supporting a W3 org compliant HTML 3.2 or 4 0 browser Computers that are five years or older may process information so slowly and may not produce satisfactory results. Client Software Any W3 org, (World Wide Web Consortium) HTML 3.2 or 4 0 compliant browser for access by public City staff must use Microsoft Internet Explorer version 5 or later In order to maintain session state cookies rnust be enabled CUSTOMER'S communications and network interoperability requirements Network Software Environment Industry standard network software envi~onment that utilizes TCP/IP networking protocol, LAN connections to the lnternet, and dial-up connections for public access City Internet access to hosted applications should provide for a dedicated, "always on", connection at 128kb/s oe higher data rate Any City firewall security device to be configured to permit two-way communication between hosted applications at GovPartner's data center and the City's server running the CommunityDevelopmentPartner database GOVpARTNER Backup: GOVPARTNER shall perform a full back-up of CUSTOMER's data files on a weekly basis and an incremental back-up all other working days of the week. An incremental back-up is back-up of all files that have•changed since the previous back-up One copy of the back-up is retained for thirty days before it is recycled GOVPARTNER will use best efforts to~restore CUSTOMER's files from available back-up tapes during the PPM. GOVPARTNER will also use best efforts to prevent the loss of any data from the system. Further, GOVPARTNER will provide CUSTOMER with adequate assuarances that such back ups are perfromed properly and on timely basis upon CUSTOMER's request. 4 Form No. 0007.003 196.Lvnwood Hostino Aoreeme . GOVPARTNER CUSTOMER Sup ort Subscription Order Form CUSTOMER The City of Lynwood CUSTOMER Contact Phone Address ~ E-mail Address Fax City, State or Province Zip Code or PostaT Code Count ~ Description Response Time Support* Level 1 Severe problems rendering Response** within 4 software application substantiaTly hours inoperable Level 2 Problems significantly Response** within 8 affecting operability, but which do not hours render application inoperable Level 3 Problems preventing application Response** within 24 from functioning as designed, but which hours do not significantly affect operability , or render application substantially inoperable Level 9 Less~critical problems for Will be consideredYand which an acceptable work around is addressed as part of developed normal product enhancement cycle *Support s.hall include (1) diagncjstic/troubleshooting at GOVPARTNER's facilities o;f hosted Software, Host Computer Systems, and Internet connectivity, (2) establ"ishment of a FAQ and interactive site for customers; {3) estabTishment of a users group, and (~4) updated documentation provided in online format Telephonic training and support shall be provided free of charge On-site training and ~ustom report development and system **Response means begin actively working on solution Means of Contact Telephone, e- mail, pager/mobile phone Telephone, e- mail Telephone, .e- mail Telephone, e- ~ mail, letter ~ ' S form No. 0001:003 ~ - _ ° 196.Lynwood Hosting Agreeme .~ • • modification and data loading shall be available at an additional fee ;; , T , GOVPARTNER CUSTOMER Authc~ri ~e~ri rr,.,+~..} ~r_.,c_~_~_ __ .-. General Information CUSTOMER The City of L'ynwood E-mail Address ~Primary Technical Contact Phone F +Address City, State or Province Zip Code or Postal Code Country Authqrized Contacts must be GOVPARTNER trained for your installed product configuration Validation of training may be required by GOVPARTNER Only the Trained Contacts listed below or as modified in writing by the CUSTOMER will be eligible for telephone or iaeb support YOUR COMPLETE E-MAIL ADDRESS IS NECESSARY FOR THIS SUPPORT Trained Contact Name Title r 'Phone Number Fax Number E-mail or Internet Addr Pager Number Training Contact Name Title Phone Number Fax Number E-mail of Internet Addr Pager Number ~_ Training Contact t~v y Name , Title Phone Number Fax Number E-mail or Internet Addr Pager Number ~. ~ :~.. ~ I t. 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