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HomeMy Public PortalAbout2015 AgreementCT SOLOONS lour r.l.commu,r,.f/on f 1000 NW 57 Court Suite 300 Miami, FL 33126 (Main 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence Mitel Communication Proposal & Agreement For vL aS vesta MiVoice Business Communication Platform Thursday„ May 14, 2015 Approved and Accepted By: Custome CT Solutions: Presented by: Nelson Rodriguez 305.728.0513 nelson(a�ctsolut!ons-inc. corn Mitel NJPA contract #040314-MBS Date: W ! 0/15 Date: DO Mite CT SOLPONS Yo ur Tol•co mmun oeaIto n An s»W r 1000 NW 57Court Suite 300 Miami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence Mitel Communication Proposal & Agreement For veld bazikAdiete, J�E�hd INAnatsr" MiVoice Business Communication Platform Thursday May 14, 2015 Schedule 1 - Primary & Resilient Di Mite! (2) Mitel MiVoice Business Element Software Only 1SS: • Variable Deployment Models • Mitel Standard Linux OS • Network Based Administration Client • Multiprotocol Endpoint Support • File Based Music On Hold • Conferencing • Web -based Diagnostics UCC Entry User License includes MiVoice Configuration: 80 UCC Entry Enterprise License 47 MiVoice Business Enterprise User License NuPoint Unified Messaging: 120 Voice Mailbox License MiCotlab Configuration: 1 MiColtab Deskphone & Softphone MiVoice Business Software Configuration 50 SIP Trunks (Primary & Secondary) Mitel Border Gateway Base Software 50 SIP Trunking Channel Proxy Mltel Border Gateway Base SRC Software 6 Recording Licenses for Existing Voice Print Recorder • MiVoice Business Enterprise User License. • Single Number Reach — Enables a user to answer an incoming call at their desktop phone or on a mobile phone • Single identify calling. Calls placed from a Mobile (or other associated device) are routed through the PBX; the users business identity is presented to the called party. • Voice mai; box with Advanced Unified Messaging. Basic MiCoflab Desktop and Web client. with 1M (Instant Messaging) and IM/Telephcry Presence Approved and Accepted [3y: Customer:_ Mitel NJPA Contract #040314-MBS Date: t. %1O OS CT Solu 'ons: Date: 04 Mitel Schedule 1- IP Telephone Configuration 1000 NW 57 Court Suite 300 Miami, FL 33126 1Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence Device Description Quantity Mitel Model 5360 Enterprise Class Full Duplex IP Speakerphone Color Touchscreen Display Embedded Gigabit Support 18* Mitel 5330E Telephone Mitel Model 5330E Enterprise Class Full Duplex IP Speakerphone with 3 pages of 8 programmable keys and 12 Fixed Keys Embedded Gigabit Support 61* Mitel 5304 Slim -line IP Phone Mite Model 5304 two-line, dual -port IP phone with a 40 -character backlit display. It is specifically suited to be deployed in areas where a small footprint is required. 41* *Customer Provides! POE Switches Ancillary Equipment 1 IP Paging Unit 1 Dual Port Mediatrix Gateway for Analog Phones 3 IP Dect Headset Bundles 1 96 Key DSS Console for Operator Approved and Accepted By: Customer: Mitel NJPA Contract #040314 -MIS Date: / 0 /Ji CT Soluti Date: DO Mite( CT SOLefilitONS Vaal. rehrco m ita irnvcJHafa Ar9fYY1111t Schedule 1— Conference Room Telephone Device *Includes GB Rated Power Adapter 1000 NW 57 Court Suite 300 !vliami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence Mitel MiVoice Conference Unit Mitel MiVoice Conference Unit Audio and in Room Collaboration 5* At its heart, the MiVoice Conference Unit is an audio conferencing device that is designed to provide users with an immersive, exceptional audio conference experience. Through use of Mitel's patented Beamforming technology, the unit's 16 microphones focus only on the individual speaking, while virtually eliminating ail ambient room noise and side conversations. Thus, combined with high -definition audio support (22kHz wideband audio), allows the MiVoice Conference Unit to deliver a superior communications environment with seamless 360 -degree sound pickup and crisp voice quality that makes conference calls seem as natural as being in the same room. • Exceptional Audio Conference experience • Using the MiVoice Conference Unit to select a file from a cloud -based service (such as Dropbox or Google® Docs"") • Linking to their desktop • Inserting a memory stick directly into the unit • Sharing materials from a personal mobile device, such as a tablet, by accessing a web collaboration service from the MiVoice Conference Units web browser and the mobile device May 14, 2015 Valid till June 30,2015 Quote Prepared by: Nelson Rodriguez 305.728.0513 Approved and Accepted By: Customer: Mitel NJPA Contract #040314-MBS Date:_6/±04,5_ CT Solutions\ 1 Date: DO Mite[ CT SO NS Pouf r.fecommun:�ctlfon r Schedule 1 — Mitel MiCollab 1000 NW 57 Court Suite 300 Miami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence Mitel MiCollab solution would enable all Village of Key Biscayne staff, regardless of their location, to collaborate and communicate seamlessly. Mitel MiCollab blends all the elements together onto a dashboard window console with other favorite applications including contact management, presence and availability, and secure instant messaging. Basic MiCollab Desktop and Web client, with IM (Instant Messaging) and IM/Telephony Presence (80) Entry User MiCollab Desktop (1) Desktop IP Softphone AU a.,•.. F4....41 (ll Rook CAA1,,,sts do R.M• SIR.. e--oryine- :. !p4 AMP My Sc FV•r.irb. fTl AI LQC Ow 1••... "141 w. • 0 O o 1110 ,^ 4 Oo- 0 o ctet O o34 o Miscellaneous Software 1 Mite/ MiCollab 80 Standard User Deskphone/ Softphone MiCollab Base Software for MiVoice Business Approved and Accepted By: Customer: CT Solutions: a.. s.—. . In :n• 0014: • q P •• • . Mml Ken.l. fri.1. III II ed WCOM1441 :. lie }f�+e Sqn M• I Al Belt MWAI! et a • G Mitel NJPA Contract #040314-MBS nit (i/je /13 D(Wet I)ate- CT SOL ONS Your retecommunicatton kswor MiVoice Business Reporter 7. -- • awl MIN. Mom - 4 •M•• .rwr • 1000 NW 57 Court Suite 300 Miami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence MiVoice Business Reporter Pack Software includes: • System Administrators(2) • Extensions Tracking (125) Business Reporter includes Real time reporting, Marquee. Call Costing, Subscriber Module, Traffic Analysis, and Attendant Console Reporting. MiVoice Business Reporter is a comprehensive call costing solution that is available as either a single site or multi -site solution, and can optionally be integrated with Mitel Contact Center Management Robust and reliable, it enables you to monitor and contral telecommunication costs and give you a true picture of how much money is being spent and who is spending it. Business Reporter enables you to: • Monitor usage and establish call patterns for departments and work groups • Track, report, and control telecommunication costs • Perform cost recovery and carrier bill reconciliation • Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers or calling their friends long distance With MiVoice 8usiress Reporter you will be able to: • Incorporate data from multiple telephone systems to get the "big picture" • Manage call flow and schedule staff when they are needed • Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills • Know the availability of your employees, who they are speaking with, and how long they have beer talking • Resolve misuse of the telephone system • Produce flexible rate tables that are tailored to the organization Mitel NJPA Contract #440314-MBS Approved and Accepted By: Customer: f Date:..JD// 0/ 15 CT Solutio Date: DC Mitet CT SOL O NS Wour r@IecOrnmilr cjflon Aninimirt 1000 NW 57 Court Suite 300 Mvliamni, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez. 2014 Operational Excellence Installation f Programming / Training The price below includes complete installation / programming / training of the telephone systems and voicemail systems on customer's existing cable. If additional cable is required, prices will be quoted separately and will include all labor and materials. Installation includes any and all necessary after hours installation Factory Warranty Factory warranty is for One (1) year from installation date and covers all phone system parts and labor during normal working hours of M -F, 8-5, excluding normal holidays. All Programming Changes that can be completed remotely via high-speed Internet are covered for a period of one (1) year. May 14, 2015 Valid till June 30.2015 Quote Prepared by: Nelson Rodriguez 305_728 0513 Approved and Accepted By: Custorne Date: CT Soiuty Date: Mitel NJPA Contract #040314-MBS Do Mite!, CT SOLeffiONS ••'O.m I71 ti 0. CJ t}O.t Alligator System Finance Options: 1000 NW 57 Court Suite 300 Miami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence 60 Month Dollar Buyout $2,113 per month + Tax Includes (5) Five Year CT Solutions Managed Services Guarantee Coverage Customer owns the equipment after all payments are made. Lease Terms: Plans available from 12 — 60 months. First and last payments in advance. Prices subject to lease approval. One time documentation fee of $69.50. CT Solutions Managed Services Guarantee Coverage 24x7 (5 year) • Warranty is for five (5) years from purchase / installation date and covers all phone system parts and labor during normal working hours of M -F, 8-5, excluding normal holidays for basic service calls. This agreement is for 24 hour 7 day a week service support CT Solutions Managed Services provides 24/7 live technical support. including remote access assistance. If it is deemed necessary for one of our technicians to visit the property to rectify a service interruption problem afterhours, those calls will be covered by the CT Solution Managed Services 24x7. • Programming Changes/ Remote Support completed remotely via high-speed Internet Electrical surge damage protection • Pricing guarantee, Response time guarantee, • Mitel software assurance & upgrades, etc May 14, 2015 Valid till June 30,2015 Quote Prepared by: Nelson Rodriguez 305.728.0513 Approved and Accepted By: Customer Date: CT Solution Date: Mitel NJPA Contract #040314-MBS /13 XJ Mitel CT SOLOKONS lour a ohcommunicifran ATOSI►!r 1000 NW 57 Court Suite 300 Miami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez System Purchase Options: 2014 Operational Excellence MiVoice Business Powering Connections Promotion Valid till June 30, 2015 NJPA Purchase Price: (Cash Purchase) Less MiVoice Business Powering Connections Promotion $92,407.85 + tax -$10,538 85 Total Investment: $81,869.00 + tax Includes One Year Full Parts and Labor Warranty with Software Assurance Cash Terms: 50% down, 30% at delivery & 20% at completion *Mitel discounted pricing valid until Monday June 30, 2015. CT Solutions must place the order by this date in order for the discount presented to apply. CT Solutions Managed Services Guarantee Coverage (5 year): $5360 / year with initial system purchase. Check one K Include 5 Year coverage; $5360 down, 4 additional annual payments of $5360 on installation anniversary date. Decline option to purchase Managed Services support with initial purchase- Standard Rate for GMA/SWA Coverage $10,828 See Schedule B CT Solutions Managed Services Guarantee CT Solutions Managed Services Guarantee Coverage (5 year) • Warranty is for five (5) years from installation date and covers all phone system parts and labor dunng normal working hours of M -F, 8-5. excluding normal holidays. • 24x7x365 Remote Support Coverage • Programming Changes/ Remote Support completed remotely via high-speed Internet • Electrical surge damage protection • Pricing guarantee, Response time guarantee. • Mitel software assurance & upgrades, etc. May 14, 2015 Valid till June 30, 2015 Quote Prepared by: Nelson Rodriguez 305.728.0513 Approved and Accepted E3y: Customer: Mite! NJPA Contract #040314-MBS Date: l'//0 1/5 CT Solutions: \ l V Date: ao Mite( Key Biscayne Equipment itemization Currency USD Partner CT SOLUTIONS SOUTH. INC. (0000333231) Quote Ref 163044-1431465641 Promotion MiVoice Business Powering Connections Promotion Report Created 14 -May -2015 12:38:01 Quote Created 12 -Feb -2015 04:25:01 MiVoice Business Virtual Primary Part Description dg Src Qty Price Ext. Price %Discount NJPA Price Ext. N1PA Price MiVoice Business - Core Hardware and Software 50001754 5485 IP PAGING UNIT GD M 1 650.00 650.00 38.00 403.00 403.00 54005064 MiVolte Business License -IDS Connection 02 M 1 1,500.00 1,500.00 38.00 930.00 930.00 54005330 Enterprise License Group G2 M 1 1,000.00 1,000.00 38.00 620.00 620.00 54005970 MiVolce Bus Enterprise 155 SW (no users) G2 M 1 1,495.00 1,495.00 38.00 926.90 926.90 MiVoice Business Solution Licenses 54000297 MCD Mailbox license G2 M 1 50.00 50.00 38.00 31.00 31.00 54005401 MlVoice Business SIP Trunks x50 02 M 1 4,000.00 4,000.00 38.00 2,480.00 2,480.00 Desktop Devices - IP/SIP Phones and Accessories 50002824 5448 PKM FRU (48 KEY) DARK GRAY GD M 1 390.00 390.00 38.00 241.80 241.80 50005300 24VDC IP PWR ADPT 100-240V 50-60hRZ( GD M 1 40.00 40.00 38.00 24.80 24.80 50005712 Cordless Headset & Module Bundle NA DEC GO M 3 470.00 1,410.00 38.00 291.40 874.20 50005915 PKM KIT - 48 KEY (for 85xx/53xx Phones) GO M 1 430.00 430.00 38.00 266.60 266.60 50005991 5360 IP PHONE GD M 18 595.00 10,710.00 38.00 368.90 6,640.20 50006476 5330E IP PHONE GD M 61 395.00 24,095.00 38.00 244.90 14,938.90 50006580 MiV ConferencePhone(UC360 CollabPt InRr GD M 5 995.00 4,975.00 38.00 616.90 3,084.50 51005172 PWR CRD C7 2.54 125V -NA PLUG NON POL GD M 6 5.00 30.00 38.00 3.10 18.60 51011571 5304 IP PHONE GO M 41 165.00 6,765.00 38.00 102.30 4,194.30 51016170 LIVE CONTENT SUITE (5320/30/40/60) G2 M 1 0.00 0.00 0.00 0.00 0.00 51301151 Gb 802.3at Pwr Adptr Unveil 90-264Vdc C8 GD M 5 120.00 600.00 38.00 74.40 372.00 User Licenses 54004975 MiVoice Bus License - Enterprise User G2 M 47 180.00 8,460.00 38.00 111.60 5,245.20 54005831 MICClientlicnse DeskPh/SoftPh&SIP SoftPh G8 M 1 150.00 150.00 38.00 93.00 93.00 54006128 UCCv3 Entry User for Enterprise xl G2 M 30 245.00 7,350.00 38.00 151.90 4,557.00 Includes: UCC Basic User w simple twinning 12 dev) Voice mailbox with Standard, Advanced UM MiCollab Desktop/Web Client with IM, Presence 54006129 UCCv3 Entry User Enterprise x50 G2 M 1 10,413.00 10,413.00 38.00 6,456.06 6,456.06 Each license includes: UCC Basic User w simple twinning (2 dev) Voice mailbox with Standard, Advanced UM MiCollab Desktop/Web Client with M. Presence MiCollab, MiCollab Client 54005441 MiCollab Base Software 02 M 1 995.00 995.00 38.00 616.90 616.90 Includes:.MCA Base.MBG Base.UC Mobile Base.UC Base.NuPoint Base.Mitel 5000 SIP Peering (6).MCD App Connection Lc (6). 54005610 MiCollab NPUM MIVBus Mailbox Licensesx. 02 M 4 350.00 1,400.00 38.00 217.00 868.00 MiVoice Border Gateway 54004491 SIPTRUNKINGCHANNELPROXY G2 M 50 50.00 2,500.00 38.00 31.00 1,550.00 Software Assurance and Supoort 54005195 54005197 54005201 54005202 54005219 54005222 54005223 54005419 54005654 54005657 54005566 54005669 54005670 54005671 Prem 5/W Assurance MiCClient Softphone 54005673 Prem S/W Assur MiCollab UM Mailbox 54005689 Prem S/W Assur Designated License Mgr 54005992 Stnd S/W Assurance UCCv2 Entry 54005995 Prem S/W Assurance UCCv2 Entry Extended Warranty 50001754EW60 EXT WAR 5485 IP PAGING UNIT 50005991EW60 50006476E W 60 50006580E W60 51011571EW60 Sub Total EXT WAR 5360 IP PHONE EXT WAR 5330E IP Phone Ext War MiVoice Conference Phone EXT WAR 5304 IP Phone Stnd S/W Assur MIVoice Bus Base Usersx16 Stnd S/W Assur MiVoice Business User Stnd S/W Assurance MiCClient Desk Ph Stnd S/W Assurance MiCClient Softph Standard S/W Assur MBG 51P Connect Stnd S/W Assurance MiCollab Base Stnd S/W Assurance MiCollab UM Mailbox Stnd S/W Assur Designated License Mgr Prem SW Assur MiVBUS Base vu/Monitor Prem 5/W Assurance MiVoice Bus User Prem S/W Assur MBG SIP Connect Prem SW Assur MICOLLAB Base w/Monitor Prem 5/W Assurance MiCClient Desk Phone WG WG WG WG WG WG WG M 5 125.00 625.00 38.00 77.50 WG M 235 9.00 2,115.00 38.00 5.58 WG M 5 11.00 55.00 38.00 6.82 WG M 5 8.00 40.00 38.00 4.96 WG M 250 6.00 1,500.00 38.00 3.72 WG M 5 100.00 500.00 38.00 62.00 WG M 200 3.50 700.00 38.00 2.17 WG M 5 0.00 0.00 0.00 0.00 WG M 5 38.00 190.00 38.00 23.56 WG M 235 3.00 705.00 38.00 1.86 WG M 250 2.00 500.00 38.00 1.24 WG M 5 30.00 150.00 38.00 18.60 M 5 3.00 15.00 38.00 1.86 M 5 2.50 12.50 38.00 1.55 M 200 1.00 200.00 38.00 0.62 M 5 0.00 0.00 0.00 0.00 M 400 11.00 4,400.00 38.00 6.82 M 400 3.00 1,200.00 38.00 1.86 M8 M 1 31.00 31.00 16.13 26.00 M8 M 18 43.00 774.00 16.98 35.70 M8 M 61 31.00 1,891.00 22.58 24.00 G5 M 5 60.00 300.00 0.00 60.00 M8 M 41 12.00 492.00 17.50 9.90 105,803.50 387.50 1,311 30 34.10 24.80 930.00 310.00 434.00 0.00 117.80 437.10 310.00 93.00 9.30 7.75 124.00 0.00 2,728.00 744.00 26.00 642.57 1,464.01 300.00 405.90 66,274.10 Part Description M.Vo,ce Business • Core Hardware and Software 54005970 MiVoice Bus Enterprise 155 SW )no users) MiVoice Business - Solution Licenses 54000297 MCI) Mailbox license 54005401 MiVoice Business SIP 'Trunks x50 MiVoice Border Gateway 54004571 MiVoice Border Gateway Base Software Assurance and Support 54005195 Stnd S/W Assur MiVoice Bus Base Usersx16 54005220 Standard S/W Assurance MSG 3ase 54005654 Prem SW Assur MiVBUS Base w/Monitor 54005668 Prem SW Assur MW MBG Base w/Monitor Sub Total dg Src Qty Price Ext. Price %Discount NJPA Price Ext. NJPA Prici G2 M 1 1,495.00 1,495.00 38.00 926.90 926.90 G2 M 1 50.00 50.00 38.00 G2 M 1 4,000.00 4,000.00 38.00 02 M 1 250.00 250.00 38.00 WG M WO M WG M WG M 5 5 5 5 125.00 625.00 25.00 125.00 38.00 190.00 8.00 40.00 6,775.00 MiContact Centers / MiVoice Business Reporter R7.1 Traditional Part Description MiContact Center Solutions 51303024 Business Reporter Starter Pack 51303025 Business Reporter Extensions x50 51303029 Business Reporter Network License Software Assurance and Support 51300648 Prem 5/W Assurance 24/7 MiContact Cente WG Sub Total Part Description MiVoice Border Gateway 54003182 SRC Single License 54004571 MiVoice Border Gateway Base Software Assurance and Support 54005220 Standard S/W Assurance MBG 3ase STD SWAS MBG SRC TAP PREM SWAS MBG SRC TAP Prem SW Assur MW M3G Base w/Monitor 54005388 54005667 54005668 Sub Total 38.00 38.00 38.00 38.00 31.00 31.00 2,480.00 2,480.00 155.00 155.00 77.50 15.50 23.56 4.96 387.50 77.50 117.80 24.80 4,200.50 dg Src Qty Price Ext. Price %Discount NJPA Price Ext. NJPA Prici 62 M 1 G2 M 2 G2 M 1 3,400.00 3,400.00 38.00 300.00 600.00 38.00 1,000.00 1,000.00 38.00 M 768 1.00 768.00 38.00 5,768.00 2,108.00 186.00 620.00 2,108.00 372.00 620.00 0.62 476.16 3,576.16 Secondary, SRC MBG dg Src Qty Price Ext. Price %Discount NJPA Price Ext. NJPA Prici G8 M 6 G2 M 1 75.00 450.00 38.00 46.50 279.00 250.00 250.00 38.00 155.00 155.00 WO M 5 25.00 125.00 WG M 30 6.00 180.00 WC, M 30 2.00 60.00 WG M 5 8.00 40.00 1,105.00 38.00 38.00 38.00 38.00 1550 3.72 1.24 4.96 77.50 111.60 37.20 24.80 685.10 Sub Total 119,451.50 74,735.86 Wei is pleased to announce the MNoice Business Powering Connections Promotion. The MsVoice Business Powering Connections Promotion is designed to provide additional discounts for competitive displacements or Existing Mite, customers in the form of a limited time discount on the MiVoice Business solution when combined with MiCo!!ab and UCC Licensing. Now is the time to maximize your Mitel MlVoce Business opportunities as this promotion is available until the end of second quarter (Q2)- June 30th, 2015! Subtotal - NIPA Hardware/Sofware MlVoice Business Powering Connections Promotion NJPA Hardware/software Price Ancillary Equipment Professional Services TOTAL INVESTMENT Managed Services Coverage Optional 60 Month Managed Services - $5,360 Annually Check one Terms: lst installment due with equipment down payment. 5 Year Commitment. Managed Services Solution Includes: o Software Upgrades and Disaster Recovery Provision o Repair Service for the Full Term, all Parts and Labor o 24x7x365 Remote Support Coverage o Onsite System Training for the Life of the Agreement o Free Remote Program Changes with High Speed Internet Access o Electrical Surge and Lightning Coverage Indude 5 Year coverage; $5,360 down, 4 additional annual payments of $5,360 74,735.86 -10,538.85 64,197.01 151.99 17,520.00 $81,869.00 Decline to purchase Managed Services support with initial purchase: Standard Rate for GMA/SWA Coverage: 510,828 Annualy CT SOLPONS 'bur rilecornmunocanon *MUM' 1000 NA57 Court Suite 300 Miami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence Professional Services and Installation For vdiAT VeAd Professional Services Include: IiAwiDu J3P r.i �'rzhn:di.3t Site and facilities assessment: • Network assessment (if applicable) • Wiring and infrastructure assessment • Telco assessment • Analyze and review customers specifications Installation • Install hardware and software for telephone system • Program system to customers specifications • Connect and verify customers provided Telco connectivity System Programming: • Call Routing • Voice Processing • System Database Training • End -users training on telephone systems functionality • System Administrator training May 14, 2015 Vaud till June 30, 2015 Quote Prepared by Nelson Rodriguez 305.728.0513 Approved and Accepted By: Mitel NJPA Contract #040314-MBS Date:.JJJLj%,s DC Mitet 01111111 CT SOL O DVS your ►.JecommunrcaHon anstw► Ka NOTES AND ASSUMPTIONS 88 West McIntyre Street Key Biscayne, FL 33149 1 000 NW 57 Court Suite 300 Miami, FL 33126 (Main 1305.728.0509 (Fax 1305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence / This is a Software Only Solution for Cali Processing for the Village Key Biscayne. Customer will provide appliance in accordance to Mitel Specifications. All cabling per Mitel specifications will be in place prior to installation. Y No telecommunications carrier installation or service charges are included in this proposal. On Site System administration, moves, adds, and changes are billed at a rate of 5110.00 per hour plus a $55 site visit charge. There is a one -hour minimum for on -site services and .25 hours for remote services. This rate also applies to labor required for problem resolution of equipment not supplied by us P At least one 10base-T or 100base-T ports on each LAN will be available at each location for each IPBX. The systom is capable of music/marketing on hold. This quote includes the installation of a customer -supplied musiclmarketing on hold device or audio tile. All VoIP configurations do not support Off Hook Voice Announce OHVA r The system is capable of external paging. However, this quote does not include the provision or installation of an external paging system. Mitel System proposal includes 1 year Software Assurance coverage. 9 This quote does not include sales tax. > Unless specifically stated, this quote does not include the cost of in -line power Ethernet Switch, Patch Panel, in -line device or specific cables for powering IP phones. Vo!P utilizing the public interest is subject to the ever changing configuration, routing, and infrastructure of the various ISP's which can negatively affect voice quality and is outside of the control of CT Solutions. f Unless specifically stated. power bricks for Mitel phones are not included, but can be purchased for 545 each. if POE will not be used. Y Quote is valid for 30 days for all new equipment. Any reconditioned or refurbished items are subject to availability, May 14, 2015 Valid till June 30, 2015 Quote Prepared by Nelson Rodriguez 305.728.0513 Approved and Accepted By Customer: Mitel NJPA Contract #040314-MBS Date: &'/1D /is CT Solutions: \ 1 Date: Do Mite', CT SOLPYVS Taw rolmonteuonfeaVon NN, hat is Covered: CT Solutions Managed Services Guarantee Schedule of Services Agreement for Service and Warranty of Equipment • On -Site Daytime Service during normal hours of M -F, 8-5. • Electrical Surge Protection coverage. • Repair or replacement of defective parts. • Replacement of defective line and handset cords. • Repair or replacement of defective PC parts. • Software Assurance, software related problems, software upgrades, software diagnosis & database rebuilds. • Cabling installed by CT Solutions. • 100% manufacturer certified technical support. • Remote programming changes with high-speed Internet access • Remote maintenance and telephone support. • Free end -user training. • Free basic Admin training. • Fixed cost maintenance during term of agreement. • No charge for "no trouble found" service calls. • Labor to remove or replace defective parts. • Labor to diagnose that a covered part is defective. • Travel time to and from the customers' location. • Labor for any other troubleshooting as related to the equipment on the order. • Troubleshooting related to dial tone or long distance (See Note 1). What is Not Covered: • Cabling not installed by CT Solutions. • On -Site Moves, Adds or Changes. • PCs not covered by CT Solutions. • Consumables such as batteries and headsets. • Acts of God or Acts of War. • Misuse and abuse of equipment. Notes: (1) To the extent that the problem is related to the system and does not require the dispatch of a technician or was sold to the customer as part of CT Solutions network services program, there are no charges. if a technician is dispatched and the problem is unrelated to the system, the customer will be invoiced and advised to obtain reimbursement from their dial tone or long distance provider. Guaranteed Emereencv Services Response • On -Site Technician response within 2 hours, during normal business hours, from the time the problem was reported unless remote maintenance cleared the service problem via telephone. • After Hours On -Site Emergency Service is available 7/24/365 provided on an as needed basis at the normal rate for those type services. Guaranteed Routine Services Response • Offered on business days during normal business hours of Monday through Friday, 8:00am to 5:00pm Eastern time excluding normal holidays. • On -Site Technician response within 2 business days from the time the problem was reported unless remote maintenance cleared the service problem via telephone. Moves, Adds and Changes • Offered on business days during normal business hours of Monday through Friday, 8:00am to 5:OOpm Eastern time excluding normal holidays. • Technician on site within 5 business days from the time the request was submitted unless remote maintenance cleared the request via telephone. • Atter Hours On -Site Emergency Service is available and can be provided on an as needed basis at the normal rate for those type services. CT SOLPJNS 'VOW fpl�yommtonlclHUn A CT Solutions Managed Services Guarantee Schedule of Services Agreement for Service and Warranty of Equipment Non-performance Equipment Guarantee: CT Solutions will refund all monies paid and remove the system if notified within the first 30 days that the system is not performing according to manufacturer's published specifications or written claims provided by CT Solutions. Price Guarantee: CT Solutions guarantees that the cost of component parts, including telephones will not increase for a period of sixty (60) months from the date of system installation, provided the system has been protected by the CT Solutions Extended Warranty plan Training Guarantee: Prior to system installation, the Customer Service Representative (CSR) assigned to your account will contact you for the purpose of creating a customized system and station program as well as to discuss specific training requirements The CSR will create a comprehensive and targeted learning experience for your staff. Training consists of small classes of employees who share similar responsibilities or will be utilizing similar types of phones. Pre -training classes are conducted at the customers' office or can be scheduled at the CT Solutions office and are intended to provide special attention to the main and covering operators as well as individuals charged with system administration responsibilities. General training classes are held at client facility and all attendees are provided with support material. All relevant features will be demonstrated and all participants wit be given a hands-on experience The assigned CSR is charged with the responsibility of creating trained users. Additional sessions will be scheduled if and when needed. Finally, ongoing training is an important aspect of high quality support. Training is an integral part of the CT Solutions Warranty / Extended Warranty piers. Employee promotions and turnover create the need for training. Just call us, and we will make sure that the required system understanding is achieved. Carrier Interface Guarantee: CT Solutions has created a Carrier Services Division to: 1- analyzes client network requirements, and 2- design the most appropriate and cost effective network. CT Solutions acts as a carrier -neutral advocate for each client to ensure that local. long-distance, and Internet needs are met with quality and reliability. CT Solutions will represent your interests and make sure your network requirements are properly supported. Your business needs will most likely change from time to time. For that reason, CT Solutions will conduct a carrier audit to ensure that your organization has the correct quantity and appropriate type of network services (This audit is included in the CT Solutions Warranty / Extended Warranty Plan) Voice/Data Integration Guarantee: CT Solutions has extensive capabilities in the area of data, data security and networking. Upon request, CT Solutions will analyze your current and future data requirements. Emergency Response Guarantee: In an emergency situation. CT Solutions guarantees to have a certified technician working on the problem within two (2) hours A failure to do so would result in the free extension of an existing CT Solutions Warranty / Extended Warranty Plan for 3 months or an account credit equivalent (Customers' choice). Non -Emergency Response Guarantee: In a non -emergency situation CT Solutions guarantees to respond within the committed time. A failure to do so would result in the free extension of the existing CT Solutions Warranty / Extended Warranty Plan for 1 month or an account credit equivalent. (Customers' choice) Exception: Response guarantee penalties are waived during unusual events that interfere with CT Solutions ability to respond to include: Acts of God such as flood, hurricane, tornado, earthquake. etc. and man-made catastrophes to include war. terrorist attack, national work stoppages (strikes), etc. CT SOL ONS You, relocommumc.rrort anVW. r References Esserman Automotive Peter Zecchini 305.477.6666 adminc75. esserrnan.corn Mintzer Sarowitz Zeris Ledva & Meyers LLP Anita Acebo 305.774.9966 deteHseL'oiiflcr,f...Offi Sony Open Tennis Lisa Koch 305.446.2200 Lisa. Koch a©imgworld. com Higer, Lichter & Givner Michelle Caseres 305.933.9970 mca saves@hlgfawyers. com Criden & Love Nicole Trujillo 305.357.9000 ntrujillo@cnderilove.com Advanced Transportation Zev Naiditch 305.265.3325 znarditch©mtamists. com Jessie Trice Community Health Center Rebeca Kanakis 305.499.1927 rkanakis(aHCNetwork. org Zev Naiditch Miami STS Trasportation 305.502.8252 zriaulitcn@rmrainists. corm Approved and Accepted By: 1000 NW 57 Court Suite 300 Miami, FL 33126 (Main) 305.728.0509 (Fax) 305.675.0279 Prepared by: Nelson Rodriguez 2014 Operational Excellence North American Mining Earon Lee 305.824.2004 earonlee©nacoaf. com Pines Ford Lincoln Jose Santiago 954.443.6964 jsan tiago pinesford. com Miami Beach Community Health Center Igor Benavente 305.538.8835 /lie n a vents©rnbchc. corn Phoenix American Adriam Lobaina 305.266.5665 alobainaCaphoenixec. com Transportation America Bob Beers 305.308.8110 bobia:,/r;(tfkQi70H ivwrz Kenny Nachwalter Leo Roque 305.375.1000 lroque©ke nn ynach walter. corn Richards Tractors Kyle Wingo 305.247.8711 kwingord ritrac. com Wynn's Extended Care Terri Lynskey 800.745.6006 Date: _LQ_� _ mitel Date: