HomeMy Public PortalAbout14) 7I Dial-A-Ride Program ChangesCity Council
July 7, 2015
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3. On March 12, 2015 staff mailed a survey to 1,630 current DAR members asking
for input into possible changes to the DAR program including eliminating some
locations outside the city limits. The survey was translated into Chinese. A total of
90 completed surveys were returned to the Parks and Recreation Department by
the April 6, 2015 deadline.
4. On May 26, 2015, the ad hoc committee met again and reviewed results from the
survey and other information provided by the contractor finalizing
recommendations to the Parks and Recreation Commission.
5. On June 17, 2015, the Parks and Recreation Commission considered various
recommendations from staff in regards to the DAR program and recommended
the City Council approve extending weekend hours two additional hours each day
and the addition of the Minute Clinic at 1401 Baldwin Avenue, Arcadia as an
approved location.
ANALYSIS:
For over twenty years, the Parks and Recreation Commission has conducted a public
transportation meeting in February to review and discuss the various transportation
programs and services available to Temple City residents. During the February 2015
meeting, issues and concerns were expressed by DAR members in particular the
difficulty in securing reservations, limited weekend hours, and the desire to include the
Minute-Clinic located in the CVS Store on the corner of Baldwin Avenue and Naomi
Avenue as an approved location. Chairman Haddad and Vice-Chairman Rosso were
appointed to an ad hoc committee to meet with staff and representatives from STI to
discuss issues and concerns brought up by the DAR users.
The ad hoc committee and staff met with representatives from STI to discuss the issues
listed above. STI advised the ad hoc committee that many reservations are currently to
destinations outside the City requiring the rides to take longer than they would if only
within the City's limits, thereby limiting the number of rides available. The ad hoc
committee requested staff develop a survey that would address possible changes to
locations outside the City's limits. The ad hoc committee also requested that staff notify
15 DAR members, currently booked with a weekly standing reservation for other than
medical purposes, as stated in the City's current DAR policy, be notified that their
standing reservation would no longer be available. These members would still be able
to schedule a reservation by calling up to seven days in advance.
Pursuant to direction from the ad hoc committee a survey (in English and Mandarin)
was mailed to 1 ,630 DAR cardholders. The survey asked if members currently use the
DAR service to approved locations outside the City limits, in particular to churches,
adult day care facilities, and convalescent homes, and if they would feel an impact if
City Council
July 7, 2015
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those locations were eliminated. The suNey also requested interest in shared rides to
various locations outside Temple City including the Westfield Mall, Vons Pavilion, and
Los Angeles County Arboretum, all in the City of Arcadia. Finally, members were asked
if they had difficulty in securing reseNations on Sundays.
The findings from the suNey were discussed by the ad hoc committee at their meeting on
May 26, 2015. A summary of suNey results is attached (Attachment "A"). The ad hoc
committee also discussed extending weekend hours to accommodate more DAR users.
Current weekend hours are 9 a.m. - 5 p.m. The ad hoc committee recommended adding
two hours to each day as follows: Saturday, 9 a.m. - 7 p.m., and Sunday 8:30 a.m. -
6:30 p.m. Staff has included funds in the 2015-16 Fiscal Year (FY) budget for this
purpose.
The Parks and Recreation Commission, at their meeting on June 17, 2015 approved two
recommendations from the ad hoc committee as follows:
1. Extend weekend hours as recommended by the ad hoc committee (i.e., Saturday
9 a.m.-7 p.m. and Sunday 8:30a.m.-6:30 p.m.); and
2. Add the Minute Clinic in the CVS store, located at 1401 S. Baldwin Avenue in
Arcadia as an approved location.
CONCLUSION:
The City Council is requested to review and approve the recommendations from the
Parks and Recreation Commission relative to the DAR transportation program. The
recommendations, if approved, are expected to enhance seNice levels by increasing
weekend hours and adding a location requested by several DAR members.
FISCAL IMPACT:
This item does not have an impact on the FY 2015-16 City Budget.
ATTACHMENT:
A. Dial-A-Ride Transportation SuNey Results
ATTACHMENT A
DIAL-A-RIDE TRANSPORTATION SURVEY RESULTS
In an effort to address concerns from the general DAR membership regarding difficulty in booking rides
and Sunday reservations, a DAR Transportation Survey was mailed to current membership. Ninety
completed surveys were received. A total of 1,630 surveys were mailed.
1. I use the service to locations(s) listed below currently offered outside of the city limits to
Arcadia, El Monte, Rosemead and San Gabriel.
Adult Day Care Facilities -17 Convalescent Homes -10 Church/Religious Centers-30
2. Would you feel on impact if the above locations(s) were omitted from the service?
Yes-50 No-33
3. I use the service to go to an Adult Day Care Facility located in the city limits of Temple City.
Yes -13 No-64
Name of Adult Day Care Facility:
TC Adult Day Health Care Center-2 Sunny Day Care Health Care-5
4. I would be interested in participating in a monthly SHARAED ride to:
Westfield Mall, Arcadia-45 Vans Pavilion, Arcadia-40 LA County Arboretum-28
*Vans offers weekly specials on Fridays
* LA County Arboretum offers free admission on the 3'd Tuesday each month
5. 1 have booked a ride to the Home Depot in El Monte.
Yes-20 No-60
6. I have had difficulty in securing a reservation on Sunday.
Mornings (9 a.m.-noon)-27 Afternoons (noon-4:30 p.m.)-20
COMMENTS
• Add banks and legal services to outside city boundaries
• Difficult to secure a ride 7-days in advance during the week
• Difficult to secure a ride on Saturdays
• More drivers needed on weekends
• Need shared rides on Sundays
• Add the Golden Age Club in Arcadia as an approved location