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HomeMy Public PortalAbout10) 8A Adoption of Tenant Relocation PlanAGENDA ITEM B.A. MANAGEMENT SERVICES DEPARTMENT MEMORANDUM DATE: March 7 , 2017 TO: The Honorable City Council FROM: Bryan Cook, City Manager By: Brian Haworth , Assistant to the City Manager SUBJECT: ADOPTION OF TENANT RELOCATION PLAN RECOMMENDATION: The City Council is requested to : 1. Adopt a final relocation plan for the displacement of tenants from C ity-owned properties at 5922 and 5934 Primrose Ave .; 2 . Authorize the City Manager to amend a professional services agreement with Associated Right of Way Services for tenant relocation assistance in an amount not to exceed $31 ,000 ; and 3. Appropriate $215 ,000 from the General Fund reserve for tenant mov ing costs and rent differential payments . BACKGROUND: 1. In February 1965 , the City purchased a parcel at 5940 Primrose Ave . for downtown park ing (APN 8587-014-901). Today , the property provides over 50 public pa rk ing stalls for businesses along Las Tunas Drive and Temple City Boulevard . 2 . In July 2007 , the City purchased an adjacent parcel south of the parking lot at 5934 Primrose Ave . (APN 8587-014-904). The property contains a small five-unit apartment complex , of which two units are occupied . 3 . In February 2014 , the City purchased another southern adjacent parcel at 5922 Primrose Ave . (APN 8587-014-905 ). The property-which contains a similar five- unit apartment complex with three occupied un its-now avails a contiguous one- acre City-owned site for future development (Attachment "A"). 4 . In fa ll 2016 , staff presented the City Manager with an ana lysis of necessary repairs City Council March 7 , 2017 Page 2 of 3 for both apartment complexes , which were purchased in "as is " condition . Although the City has mainta ined these propert ies in decent, safe and sanitary conditions , the buildings have reached t he end of th e ir economic life . Furthermore , the long - term investment of rehabilitating the buildings will exceed the costs of demolition and tenant relocation. 5. In December 2016 , the C ity Manager entered i nto a $24 ,000 agreement with Assoc i ated Right of Way Services (AR/WS) for relocation p lanning services. The scope entai led househo ld interviews and re p lacement housing needs for soon -to- be-d isplaced tenants , as well as the development of a tenant relocation plan (formally known as a Re location Impact Study and Last Resort Housing Plan ). 6 . On January 26 , 20 17 , AR/WS issued the draft relocation plan , which was prepared in accordance with California Relocation Assistan ce Law (Government Code Section 7260 et seq . and California Code of Regulations , Tit le 25). The document was circulated to affected tenants and publically noticed in excess of the lega lly required 30 -day review per iod . No comments were received . ANALYSIS: Provided as Attachment "8 ", the final relocation plan describes the circumstances of potentially displaced tenants and the availability of replacement housing . It also outlines a relocation program , which ava ils : • A re location advisor to assist tenants in locati ng a replacement dwelling unit; and • Tenant financial ass ista nce for moving costs and rent differentia l payments . The probable cost to relocate tenants is estimated at $175 ,000 , however this amount could go as high as $215 ,000. Please note this figure exceeds t he $150 ,000 probable cost estim ate cited in the draft plan , wh ich since has been rev ised to reflect rent increases in the local rea l estate market. Shou ld Council approve the relocation plan , AR/WS-under a contract amendment- w ill work with d isplaced te nants to imp lement the plan 's relocation program . Every reasonable effort will be made to ensure that the relocation process occurs with a minimum of delay and hards h ip . All tenant relocations will be complete before Ju ly 1, 2017 . City Council March 7 , 2017 Page 3 of 3 CITY STRATEGIC GOALS: Actions contained in this report align with the City's strategic goals of good governance, fiscal sustainab i lity and economic development. FISCAL IMPACT: Funding for the $31,000 contract amendment is available in Fund 01-910-42-4231. Monies were recently appropriated in the Second Quarter Budget Amendment, which was approved by Council on January 17 , 2017. The $215 ,000 request from the General Fund reserve (unassigned fund balance) is for one-time moving costs and rent d ifferentials . These figures cannot be determined with certainty until specific benefit claims are made . As such , the requested appropriation is extremely conservative; all unspent monies will be returned to the General Fund reserve . ATTACHMENT: A. Map of City-Owned Properties (Primrose Avenue) B. Final Relocation Plan (Relocation Impact Study and Last Resort Housing Plan ) ATTACHMENT B Relocation Impact Study and Last Resort Housing Plan for the Future Redevelopment of City-Owned Properties at 5922 and 5938 Primrose Ave . Prepared For The City of Temple City March 2017 Subm itted By Table of Contents Executive Summary ...................................................................................................... 1 Relocation Impact. ......................................................................................................... 7 Relocation Site Resources ......................................................................................... 1 0 Relocation Assistance Program ................................................................................. 13 Appendix ...................................................................................................................... 18 Example of General Information Notices Residential Relocat ion Assistance Handbook Executive Summary In 2007 and 2014, the City of Temple City ("C ity") purchased two adjacent properties at 5934 and 5922 Primrose Avenue (APNs 8587-014-904 and 8587-014-905) for redevelopment purposes. Both properties contain multi -dwelling buildings with one and two-bedroom garden apartments. The City is now readying the properties for future development, necessitating the relocation of five on-site households ("Project"). \ ---,.,.,.,- i \ ,__.- \ I \ \ \ -·-, \ \ \ \ \ \ I -·- g ,.-~ \ \ \ \ \ __ _., I \ ' ' -I . l I \ \ \ \ \ \ \ \ tr I \ N' I 'l Property Map The California Relocation Assistance Act of 1970, as amended (California Government Code 7260), and the California Department of Housi ng and Community Development Guideli nes promulgated thereto (California Code of Regu lations, Title 25, Chapter 6) were designed to ensure that uniform, fair and equitab le treatment is afforded persons displaced f rom their homes , businesses or farms as a result of the actions of a public entity in order that such persons shou ld not suffer disproportionate injury as a result of an action taken for the benefit of the public as a whole. The C ity has developed a Relocation Assistance Program (Program) that conforms to State law and regulations to ensure that all eligible households are provided the necessary assistance to secure replacement housing . Page3 The City , through its Relocation Advisor, has gathered information on the occupants living in the identified properties in order to adequately plan for the relocation of the occupants. This Relocation Impact Study and Last Resort Housing Plan ("Plan") has been prepared to p rovide the occupants of the properties, the citizens ofTemple C ity, and the City w ith information concerning the anticipated impacts of the Project and the measures that will be taken to mitigate such impacts. Specifically, this Plan concerns itself with the resources available to relocate the res idential occupants to replacement sites in the greater commun ity . Three principal topics will be highlighted in this relocation p lan . Relocation Impact: Relocation Resources: This section of the Plan describes the effects of the Proj ect on the project occupants . In formation in this section is the result of general research and interviews with sa id occupants . The Relocat io n Impact sect ion will describe the project area , the types and size of affected hous ing , a nd gene ral occupant characteristics . Part icular attentio n has been placed on the occupant interv iews which defi ne the oc cupants ' personal concerns regarding their rep lacemen t site needs . An ana lysis was completed on the ava il ab ility of housing replacement sites in Temple City to determ ine the feas ibility of re locating occupants into the area . Relocation Assistance Program: This section ou tli nes the policies and procedures provided to govern the treatment of a ll proj ect occupants . These po licies and procedures are regulated by State laws and regulations and have been adopted by the City to mitigate the impact of redevelopment ac tivities . Project Assurances . The City is committed to provid ing relocation assistance to all el igible occupants who reside on the properties, and who are required to relocate as a result of the Project. Elig ible residential occupants are defined in part by their length of occupancy and the terms under wh ich they originally rented their apartment. There are five households currently living on the properties. Four of those households have been determined to be fully eligible occupants for purposes of the Relocation Program . One household chose to rent an apartment after being made aware of the City's pending project and that no relocation assistance would be made available at the time of displacement. The City offers the following assurances : 1. Fair and reasonable relocation payments will be provided to e ligible persons as required by Government Code Section 7260, et seq . and the California Code of Regulations , T itle 25, Chapter 6 ("Act and Guidelines"). Page 4 2. The City wi ll adopt a Re location Ass is tance Program in comp li ance with the Act and Guidelines. 3. Al l eligible persons will be adequately informed of the assistance , benefits, policies, practices and procedures, including grievance procedures , provided for in the Act and Guidelines . 4 . Comparable replacement housing will be available within a reasonable period of time prior to displacement, sufficient in number, size and cost for the el igible persons who require them . 5. Adequate prov isions have been made to provide orderly, timely , and efficien t relocation of eli g ible persons to comparab le replacement housing available w ithout regard to race , color, religion , sex , marital status , or nat ional origin w ith m inimum hardship to those affected . 6. This Plan has been prepared to meet the project planning and commun ity participation requ irements of the Ca lifornia Code of Regu lations, Title 25 , Section 6038. 7 . A ll persons who will be displaced , neighborhood groups and any relocation committee shall be given an opportunity and sha ll be encouraged fully and meaningfully to partic ipate in rev iewing the relocation plan and monitoring the relocation assistance program . 8 . A Relocation Advisor will identify comparable replacement dwellings w ith in each tenant household 's financial means that are avai lable to them and w ill prov ide assistance in obtaining housing of the ir cho ice , including ass istance in the referral of complaints of discrimination to the appropriate Federa l, St ate or loca l fa ir housing enforcement agency. 9. The City shall fully in form eligible persons as to the ava il ab ility of the ass istance that is availab le un der the Re locat ion Ass istance Program. Project Scheduling. The Project is scheduled to beg in in the summer of2017. In order to accommodate that schedule and to allow for sufficient time to relocate into the community, the City has already initiated d iscussions with the eligible households and have made the aware of the ava il able assistance. Full assistance will be provided once the City Counc il approves a fina l Plan and directs staff to move forwa rd with the Re location Assistance Program . Th e schedule provides for the facilitation and completion of all relocat ions between March 8 and July 1, 2017 . Basis of Findings. In order to determ in e the project impact and the feasibil ity of relocating the occupants into the surround ing community, the occupants were interviewed to determine their current characteristics and the ir replacement site needs. The Temple C ity housing market was studied to determine the availab ility of housin g to accommodate the needs of the affected households. Project Funding. The City used local funds to acqu ire th e properties, relocate the occupants, and develop th e properties. Funds to provide relocation ass istan ce will be ava ilable as needed . Page 5 Concurrent Residential Displacement. There is no significant concurrent displacement in Temple City that is expected to impact housing options for the households. G iven the current availabil ity of housing in Temple City, these displacements should not signifi cantly impact the avai lability of housing for citizens searching for housing in the Temple City area . Estimate of Project Relocation Costs. The following estimates are for budgeting purposes on ly. These f igures should not be interp reted as firm, "not to exceed" or actual entitlement costs. These figures are based on the data obtained through the occupant interviews , current project scope, replacement site ava il ability, and the judgment and experi ence of the Re location Advisor. The estimates do not include payments to consultants or to contractors . Most Probable Cost High Estimate $175,000 $215 ,000 Page 6 Relocation Impact The proposed Project would affect f ive tenant households living in garden style, sing le level apartments near downtown Temp le C ity. Two of these un its include a detached garage. Four households have been determ ined to be fully eligible to receive re location ass istance under the City 's Relocation Assistance Program. A fifth household , who moved to the property after the City owned the property and with fu ll knowledge of the project , will also be requ ired to relocate but wil l not be provided full relocation assistance. In January of 2017 the City provided each elig ib le household with a General Information Notice that described the Project and provided information regarding the available assistance . A Re location Advisor met with each household in the ir home and provided additional information concern ing the Relocation Program and gathered general household information i n order to consider and address the replacement housing needs of each household . All interviews were conducted on a voluntary basis . Information related to household size and income was requested and utilized in the analys is of the project impact and cost. However, due to the nature of this Plan , no attempt has been made to verify the accuracy of the i nformation disclosed . Such information will be verified as the Project progresses . There are nine people living in the five apartment units who will be required to relocate . Each of the households agreed to be interviewed . The results of those interviews are broadly summarized i n this report to cons ider the relocation impact and the replacement housing needs. Altogether, there are 10 apartment units on the two properties . Each is sing le level and faces a common yard space. The units also have small , fenced rear yards . Five of the apartments are vacant and have been boarded up by the City for safety purposes . There are garages on s ite , but only two of the current tenants have the right to use the garage space. The rema in ing tenants have access to off street parking . Description of Residential Unit One-Bedroom Apartment No G arage On e-Bedroom Apartment With Garage Two-Bedroom Apartment No Gara ge TOTAL Number of Households Occupyi ng Such Units 2 2 1 5 Page 7 Number of Occupants 3 5 2 10 5922 Primrose Ave. {APN 8587-014-905). 5934 Primrose Ave. (APN 8587-014-904) The properties are conveniently located with i n a block of convenience stores, restaurants , and public transportation . Two occupants rely on public transportation and access it along Temple City Boulevard at East Las Tunas Drive or call the local Dial-A-Ride for their transportation needs . Altogether, there are ten people living on the properties. Three of the occupants are 62 or older. There is one child living on the property. The remaining six occupants are adults u nder 61 . Three of the occupants are employed and commute to j obs in the area . There is one fu ll time st udent attending Pasadena C ity College and one ch il d attend ing elementary school in Arcadia. Overcrowded Conditions. None of the households is currently living in overcrowded conditions based upon the City's housing occupancy standards for relocation programs . These occupancy standards reflect accepted U.S. Department of Housing and Urban Development guideli nes for housing assistance that allow for no more than two people per bedroom and one in the liv ing room . Page 8 Accessibility Needs. Two of the households affected by the Project reported that sen ior members had physical limitations that wou ld re qu ire special advisory or housing assistance. In general , the accessibility co n cerns could be mit igated with replacement dwellings situated on the first f loo r and with easy access to public transportation . The City's Relocation Assistance Program can provide the funds needed to help make those accommodations . The Re location Advisor w ill work closely w ith each of the identifi ed househo lds to ensure that rep lacement dwelli ngs meet the specia l needs of these households. Language. All occ upants are able to communicate in English f luently. If ad dit ional language assistance is necessary , the City w ill mak e every attempt to commun icate with those households and to provide the necessary advisory assistance to secure a rep lacement site . Current Rent and Affordability . The City rents to each household on a monthly basis . Rental rates for these dwellings vary based on the s ize and amen ities of the unit. The rents range from $850 to $950 per month . Tenants are responsible to pay all utilities other than wate r, sewer and garbage. Three of the households reported that they were paying more than 30% of their monthly income towards rent. Acco rd in g to State relocat ion regu lati ons , housing that exceeds 30% of a household's adj usted gross monthly income is not "affordable housing" nor is it "w ith in t h e fi nan cia l means of the displaced household as defined in the Cal iforn ia Code of Regulations, T it le 25, Chapter 6 , §6008(c)(5)(A)." Therefore , these households w ill be assisted through the Last Resort Housing Program (as outlined in this Plan) so that rent fo r a comparable rep lacement s ite will not exceed 30% of that household's adjusted gross monthly income . T he market analysis fo r this Relocation Plan has demonstrated that almost all households will be required to pay higher rents for comparable replacement dwellin gs in the area. Househ olds may be eli gib le to receive assistance under the C ity's Last Resort Housi ng Program if their total Rental Assistance exceeds $5 ,250 . Transportation. Two occupants reported that they rely ma inly on pub li c transportation to access places of employment, s hopp ing areas and med ical services. Bus stops are co nveni ently located within one block of the property along Temple City Bou levard at East Las Tunas Drive , and paratransit services are provided by the City's Dial-A -Ride program . Home-based Businesses . No occupants reported thatthey conducted a business f rom their home. Page 9 Relocation Resources The City's Relocation Assistance Program helps fi nd replacement sites in the area that are comparable to the properties being affected . T hi s section of the Relocation Impact Study and Last Resort Hous ing Plan (Plan) identifies potential replacement s ites for all project residents . The information on housing in the area is included as a general representation of available sites. The sites included herein may or may not be available at the time of displacement. Each of the residen ti al occupants will have the opti on to relo cate to an area of thei r ch oice and into w hatever type of housing they choose . The C ity w ill be responsi ble to assist each household to relocate into comparable replacement housing, which , for the purposes of th is Plan , is determined to be housing in the Temple City area that is comparable in size and structure to the existing homes and which accommodates the size of the household being displaced . A ll rep lacement housing must meet decent, safe and san itary requirements. In order to meet these criteria , a replacement s ite must: • Be structurall y sound , weather-t ight and in good repa ir. • Contain a safe electrical wiring system adequate for lighting and other devices. • Contain a safe heating system capab le of sustaining a healthful temperature . • Be adequate i n size with respect to the number of rooms and area of livi ng space needed to accommodate the displaced household. The C ity has determined that no more than two pe rsons should occu py a bedroom at the rep lacement site . • Contain unobstructed egress to safe , open space at ground level. If the dwelling unit is on the second story or above, with access directly from or through a common corridor, the common corridor must have a least two means of egress . • For a person who is mobility impa ired , be free of any barriers that would preclude reasonab le ingress, egress , or use of t he dwelling by such person . T he search for replacement sites was conducted within the c ity of Temple City. Relocation with in the community will ensu re that the occupants w ill have sim il ar access to publi c services , publ ic f acilities , transportation , and employment. Current Housing Type In Number of Units Needed Project Area One-Bedroo m without GaraQe 2 One-Bed roo m wit h Ga rage 2 Two-Be droom with out Garage 1 Tota l Un its Needed 5 Page 10 The following survey of avail able resident ial units was conducted in J anuary of 2017. The survey util ized local newspapers, internet web sites , property management websites, d iscussions with property managers, and driving surveys. It should be noted that not a ll available sites were included in this analysis. Available residential properties that were not listed in traditional advertisements may have been overlooked in the driving survey. There are a significant number of similar, low-density garden-style apartments in Temple City and the surrounding communit ies . These properties are of similar age and provide sim il ar amenities such as single level apartments, off street parking , and laundry hookups. Many other properties in the area have in-law units available for rent on properties w ith s ingle family homes. Nine such units were available for rent durin g the one-week research period. Seven of those were rentals situated in Temple City. The rent fo r one-bedroom units ranges from $1 ,190 to $1,400. These units are genera lly equivalent to the affected proj ect units in terms of quality, condition and amenities. The majority of properties include some utilities in the rent rate. Typically , the landlord pays water, sewer and garbage. However, in most cases the tenant is requ ired to pay for gas and electric charges. Tenants wi ll be compensated for increase in housing costs through the City's Relocation Assistance Program . Four households currently renting will be requ ired to relocate into one-bedroom units . The table below shows a sample of sim il ar one-bedroom rentals that are available for rent. No determinati on has been made as to the d irect comparability of these units to the affected one- bedroom units . That determ ination will be made based on a closer examin ation of both the affected unit and the available rep lacement sites . One-Bedroom Rentals Available For Rent Address Rental Rate 6440 Oak Avenue , Temple City $1 ,150 9002 Pentland Street, Temple City $1 ,2oo· 5026 North Burton Avenue , San Gabriel $1 ,190 154 Genoa Street , Arcadia $1 .400 *If tenant elects to rent available garage , total rent would be $1,350 One household will be seekin g a two-bedroom rental. Following is a sample of sim ilar two - bedroom rentals that are availa ble for rent. No determination has been made as to the direct comparability of these units to the affected one-bedroom un its. That determination will be made based on a closer examination of both the affected unit and the available replacement sites. Two-Bedroom Rentals Available For Rent Address 5919 Camellia Avenue , Temple City Su ltana Avenue , Temple City 9837 Estrella Street , Temple City Sultana Avenue at Las Tunas Street, Tem ple City Rental Rate $1,600 $1 ,880 $2 ,600 $2 ,225 One household is not el igible to receive relocation assistance under the C ity's Prog ra m . That household will have approxim ately three months to secure replacement housi ng . It is reasonable to assume that there w ill be a sufficient number of comparable units for the Page 11 households to consider over that time period . Photos of a sampling of available propert ies are provided below. 9002 Pentland St. (rear unit available) 5919 Camellia Ave. Page 12 Relocation Assistance Program This portion of the Plan summarizes the City 's Re location Assistance Program . This summary of benefits has been provided for general information purposes on ly and shou ld not be interpreted as law. Governing Regulations. This Project is being funded by th e City of Temple City. Therefore , the City will adm ini ster the Relocation Ass istance Program in compliance wi th the Cal iforn ia Re location Assistance Act of 1970, as amended (California Government Code 7260), and by the California Department of Housing and Community Development Guidelines promulgated thereto (California Code of Regulations, Title 25, Chapter 6). An explanation and application of these guidelines follows. This Plan uses various acronyms and j argon that may be unfamili ar to some readers . Therefore, the definitions of va ri ous terms and cond itions have been presented in th is section to provide the reader with a greater understanding of the Re location Assistance Program ava il ab le to the project occupants. Comparable Replacement Dwelling . For the purposes of th is Project, a genera l definition of a comparable replacement dwell i ng is a dwelling that is of sim ilar size and type to the acquired dwelling . A more spec ific definition would include : • Decent, safe and sanitary as described below. • Functionally equivalent to the d isplacement dwelling . The term "functionally equ ivalent " means that it performs the same function , prov ides the same utility , and is capable of contributing to a comparable style of living . • In an area not subject to unreasonable adverse environmental conditions from either natural or human sources . • Currently ava ilable to the project occupants . • Within the financial means of the displaced person , either by their own means or through ass istance from the City . Decent, Safe , and Sanitary (DS&S). In order to meet decent, safe and sanitary requirements , a replacement site must meet the followi ng criteria : • Be structu rall y sound , weathertight and in good repai r. • Contain a safe electrical w iri ng system adequate for lighting and other devises . • Contain a safe heatin g system capable of sustaining a hea lthful temperature . • Be adequate i n size with respect to the number of rooms and area of living space needed to accommodate the displaced person . The C ity has determined that this shall be interpreted to mean that no more than two persons shall occupy a bedroom and one in the living room at the replacement site . Page 13 " Contain unobstructed egress t o safe, open space at grou nd level. If the dwell in g unit is on t he second story o r above, with access d irectly from or through a common corridor, the common corridor must have at least two means of egress . " For a person who is mobility impaired , be free of any barr iers that would preclude reasonable ingress , egress, or use of the dwelling by such person . Eligible Occupant. A ll person who a re leg all y occupying the rental units i n accordance with a rental agreement w ith the City of Temple City and who did not waive their right to claim Relocat ion Assistance at the time of initial occupancy w ill be provided full Relocation Assistance benefits in accordance with the City's Relocation Assistance Program . These occupants mu st have lega lly occupied the property as their primary res idence since October 1, 2016. The City has determined that four households are fully eligible to receive benefits under its Relocation Assistance Program . A. Relocation Advisory Assistance . A Relocat ion Adviser will be assigned to work with each eligible project occupant. The Re lo cat ion Advisor sha ll provide ongoing advisory assistance to the occupant by assisting the occupant in locati ng and securing a rep lacement dwelling . In add ition , the Relocati on Advisor sha ll ensure that each elig i ble occupant receives the following: 1. Each eligible occupant wi ll receive written documentation informing them of their ri ghts and the availability of relocation assistance and benefi ts. 2. Each eligible occupant shall be interviewed by their Relocation Adviso r in order to ascertain replacement needs. The Relocation Advisor shall request documentation concerning length of occupancy , occupant income and public assistance. 3. The Relocation Team will study the ava ilability of replacement housing in the area and prepare a Housing Valuation Study . Consideration wi ll be given to the cond ition of the dwellings and whether o r not they compare favorably to the affected s ite. A determination will then be made as to the reasonable cost for each type of comparable replacement dwelling needed for the proj ect. Each eligible residential occupant will th en receive a Letter of Entitlement that will explain the specific relocation benefits to which they are entitled . 4 . Implementation of this Plan shall be scheduled that no person lawfully occupying a s ite that would be acqu ired by the City shall be required to move from their dwelling without a written 90-day notice from the City of the date by which such a move is required . The 90-Day Notice to Vacate will also include a li st of refe rrals to ava ilable replacement sites in the area . 5. Each eligible occupant shall receive current and continu in g information on th e ava il ab il ity of comparable replacement sites in t he area . 6 . Each eligible occupant shall be assigned a Re location Advisor who shall act as a liaison with prospective landlords , realtors, and the City. The Relocation Advisor shall provide documentation to prospective landlords concern in g residential rent d ifferent ial payments and security deposits. In add it ion , the Relocation Advisor shall help each occupant complete re location claims that w ill be submitted to the C ity . The Relocation Advisor shall also deliver re location payments to the occupants or to their assignee. Page 14 Should an occupant have a grievance aga inst the C ity in regards to re location poli cies and procedures, the Relocation Advisor wi ll provide the occupant w ith information concerning the City's grievance procedu res . 7 . The Relocation Advisor shall inspect each replacement site to ensure that the unit meets decent, safe and sanitary standards . 8. The Relocation Advisor s hall provide any services requ ired to ensu re that the relocation process does not resu lt in different or separate treatment of occupants without regard to race , color, religion, sex , marital status, or national origin w ith min imum hardship to those affected .. 9 . The Relocation Advisor shall provide referra ls to other local assistance p rograms to elig ible persons in order to minimize their hardshi ps. When needed , referra ls to housing , finance, employment, training, health and welfare, and other assistance programs wi ll be provided . B . Moving Cost Assistance. Each e lig i b le household is e nt itled to receive a moving payment from the City to move t heir personal p roperty to their replacement home. Each househ o ld may elect one of the two options for cost reimbursement outlined below: Moving Cost Allowance . A household may choose to move their own property to the replacement s ite. A claim w ill be submitted by the household based on the followi ng Moving Cost Allowance Schedule. This allowance is in accordance w ith a schedule maintained by the Federal Highway Adm i nistration. Occupant Owns Furnitu re Addrl room rooms rooms rooms rooms rooms 1 room s room $725 $930 $1,165 $1,375 $1 ,665 $1,925 $2 ,215 $2,505 $265 Occupant does not own furn iture 1 room/ Additi o nal no turn . room no fum . $475 $90 Professional Moving Assistance. The household may choose to have a professional moving company move their personal property from the ir home to their rep lacement site. The City will pay actual moving expenses based on the lower of at least two acceptable moving bids from quali fied professional moving carrie rs . The C ity w ill pay all reasonable costs to pack , move and unpack all personal property up to 50 miles from the displacement s ite. If an occ upant chooses th is option, a professional moving company w ill be paid directly by the City to perform the move. Page 15 C. Rent Differential Payments. A Rent D ifferential Payment is a payment made to a displaced residential tenant to assist with an in crease in rent at the rep lacement site ; and to make the rep lacement housing affordable to the displaced tenant. The City will make all Rent Differential Payments e ither directly to a tenant or to the tenant's designee. The purpose of a Rent Differential Payment is to allow a household to relocate to a comparab le replacement dwell ing without having to pay an i ncrease in rent for 42 months, and to make the unit affordab le to the tenant. If the household prov ides adequate documentation, the City will calcu late the Rent Differential Payment based on income and current rent. The household w ill be eligible to receive a payme nt based on wh ic hever method proves to provide the greatest ass istance . Each tenant household will receive a Letter of Ent itlement that describes all relocation benefits and the maximum Rent Differential Payment to which the household is entitled . The Letter will also explain the "spend to get'' requirement. The "spend to get• requirement means that benefit payments will be made by the City only when the displacee demonstrates that entitlement amounts have been or will be spent. Rent Differentia l Payments must be used for reasonable and necessary expenses related to replacement housing . If an occupant so chooses , they may use the ir Rent Differential Payment to purchase a replacement dwelling . If the occupant chooses this option and with the assistance of their Relocat ion Advisor, the funds w ill be used for a down payment and for non -recurring closing costs for a decent, safe and san itary replacement dwelling . The C ity will deposit down payments d irectly into the escrow account to purchase the replacement s ite. Last Resort Housing Plan. Housing of Last Resort is a program that allows for the i mplementation of certain regulations if the Rent Differential Paymen t or the Purchase Differential Payment exceeds the standard limits as set by State regulations. These regulations stip ul ate that any tenant occupant who is eligible to receive a Rent Differential Payment in excess of $5 ,250--or any tenant who pays in excess of 30% of their adjusted gross monthly income towards rent-is to be considered for Housing of Last Resort. If project occupants fall into this category, it will be necessary for the City to prov ide Last Resort Housing for the occupants. Several methods to provide last Resort Housing to qualifi ed households a re available to the C ity: 1. Provide supp lemental funds in excess of the standard limit to allow occupant s to replace their current un it with an affordab le dwelling. All payments are based on the most comparable replacement property as approved in the City's Housing Valuat ion Studies. As w ith all other replacement housi ng payments, occupants must meet "spend to get" requ irements in order to claim last Resort Housing Payments. A Rent Differential Payment under last Resort Housing shall be computed for a 42- month period. 2. Build new rep lacement hous ing or rehabilitate existing un its or provide fu nds for private parties to rehabilitate existing units for occupancy by displaced households. Rents wou ld be restricted to an amount per month not to exceed 30% of households' gross monthly income, for a period of 42 months . 3 . Utilize Housin g Authority Section 8 housing vouchers . No tenant would be requ ired to pay in excess of 30% of gross mon thly household income toward rent. Page 16 Recommended Action. The most flexib le of the Last Resort options is for the City to pay Rent D ifferential Payments in excess of $5 ,250. Section 8 vouchers are not currently ava il able from local housing authorities . S in ce there are adequate replacement dwellings vacant and available , building replacement housing units and managing the property is not the City 's pol icy at th is time. Nor is it possible for construction of new replacement un its to be completed to meet the project schedule . A study of the loca l housing market indicat es th at there will be an adequate supply of rep lacement dwellings available to accommodate the displaced households. Some of these un its , however, wou ld not be affordable to some of the households if the standard relocation payments were made. Other Important Program Information The Appeal and Grievance Process. In the event an occupant bel ieves he or she has been denied an eli gib le benefit, or disputes the amount of any payment , or has been d iscrim in ated against in any manner, the occupa nt will be afforded an opportunity to fil e an appea l or grievance with the City. An occupant should fi rs t contact the Re location Adv isor to see if the situat ion can be mutuall y resolved . If that remedy does not satisfy the occupant, he or she can then present the appeal to the City Manager who can decide on the City's response . If the appellant does not agree with the City Manage r's determination, the appellant can submit a request i n writi ng for a hearing before the Re locat ion Appeals Board . The Board shall transm it it s findings and recommendations to the City. The City will promptly issue a final w ri tten decision based on the findings and recommendations of the Relocation Appeals Board. If an occupant chooses to file an appeal , the ir Relocation Advisor can provide add itiona l information on the appea ls process in writing . A ll appeals must be fil ed within 18 months of the date that the occupant vacates the acqu ired s ite. Claim Processing and Distribution of Payments. A ll cla ims are to be fil ed through the Relocation Advisor in accordance w ith State laws and regulations. The Relocation Advisor w ill assist occupants in completing their claim forms and will notify occupants of the documentation needed . Each claim w ill be subm itted to the City for rev iew and process in g . Chec ks wi ll be ava il able for approved cla ims w ithin three weeks of th e date all documentation is subm itted to the Relocat ion Advisor. Checks w ill be delivered to the occupant or to the occupant's designee . The City shall prov ide advance payments whenever a later payment wou ld result in financial hardship. Page 17 Appendix Example of General Information Notices Residential Relocation Handbook Page 18 9 701 LAS TU N AS DR IVE • TEMPL E CITY • CALIFOR NIA 91780-224 9 • (626) 286-2171 January 12, 2017 Tenant Name Address #1 Address #2 via first class and certified mail Re : Initial Contact Letter and General Information Notice 5922 & 5928 Prim rose Ave ., Temple City (APN 8587-014-904 , -905) Dear ____________ _ The City of Temple City ("City") owns the property where you reside on the 5900 block of Primrose Avenue . Plans are underway to soon redeve lop the property, which will require you to relocate to other housing within the vic inity. To that end , the City has retained a consulting firm to help you understand its Re location Assistance Program ("Program"), which will offer adv isory and monetary assistance to secure replacement housing . This notice does not require you to move at this time. You must, however, continue to pay rent and otherwise comply w ith the terms of your tenancy. You are encouraged to meet with our consultant, Karen Eddleman , who can answer questions you may have related to the Program , it s schedule , and your rights to receive benefits . Please contact Ms . Eddleman by January 16 , 2017 to schedule a meeting . She can be reached at (800) 558 -5151 or via email at keddleman@arws .com . During the meeting , she will gather information to determ ine your eligib il ity in receiving relocation advisory services and payments in accordance with State law (Government Code §7260, et seq . and correspond ing regulat ions found in the California Code of Regulations, Title 25, Chapter 6). An overview of these laws wi ll be p rovided in writing and explained to you during a meeting with Ms. Eddleman . The i nformation she receives will help to make up an officia l Relocatio n Impact St udy and Last Resort Hous ing Plan ("Plan ") that the City will adopt. The Plan w ill be the basis for the monetary ass istance and advisory help that w ill be offered under the Program . January 12, 2017 Page 2 of 3 Again , please cont inue to honor the terms of your rental agreement, includ ing making prompt rent payments , in order to maintain eligibility under the Program. And please contact Ms . Eddleman before making any moving plans . If you move pr ior to receiving a Notice of Eligibility from the City, you may ineligible to rece ive relocation benefits . As we proceed with the Program , you will be provided relocation services , including referrals to replacement sites and advance written notice of the date you will be required to move . The following information relates to City 's genera l relocation Program : • Ms . Eddleman will ass ist you with the relocation process . She will provide i nformation concerning your entitlements , relocation scheduling , available housing and cla im processing . City Staff will not have information on the Program and contacting them instead of Ms . Eddleman will only slow things down for you . • You may be elig ib le to receive reimbursement for certain moving expenses to help cover the cost of a professional move or to cover the costs if you choose to move yourself. • You may be elig ible to receive assistance with increased rental cost paymen ts or a payment toward the purchase of a home . To qualify , you will need to meet with Ms . Eddleman and provide documentation that you are an e ligible occupant. • You may receive relocation assistance payments on ly if you purchase o r rent and occupy a replacement dwelling that meets the City's standards fo r decent, safe and sanitary housing . Ms . Eddleman w ill need to in spect your replacement home before you ag ree to rent or buy it. • In order to receive a replacement housing payment, you must occupy a decent, safe and sanitary home within one year after vacating the property where you now live . If you are lawfully occupying the property where you now live , the City will not ask you to move without: (1) giving you a minimum of 90 days' written advance notice ; and (2) identifying adequate decent , safe and san itary replacement housing that you have secured or has been available by the C ity. • Ms . Eddleman w ith work with you to help file claims for payment from th e C ity. The City will be able to provide payment on approved claims within 30 days of the date that you submit a fully document ed claim for paymen t. January 12, 2017 Page 3 of 3 • You may file an appeal with the City if you believe the City has failed to properly determine your el ig ib ility or the amount of payment authorized by State law. You have the right to be represented by legal counsel, but this is not required . If you still believe a proper determ ination has not been made , you may seek jud icia l review. All services and/or benefits to be derived from the City's relocation program will be administered without regard to race , color, national origin , or sex in compliance with Title VI of the 1964 Civil Rights Act. Sincerely, The City ofT emple City cc: Karen Eddleman , ARNVS, Inc. Certification of Delivery 0 This Notice was sent via first class and certified mail on -----0 This Notice was personally delivered on _______ _ S ign ature : Date: Relocation Assistance Handbook Occupa nts of Rental Property This handbook Is presented to you as a courtesy o f Clty of Temple City and Associated Right of Way Services, Inc. and is i ntended to summarize your rights under t he california Reloca tion Assistance Act of 1970 (Gov. COde §7260 tt seq.) and implementing regulations found in the Relocation Assistance and Real Property Acqu isition Guidelines (cal. COde Regs., tit. 25, §6000 et seq.). A Relocation Advisor w ill a lso be ava ilable to help ex plain t h e assistance that Is avai lable through this program. This su mmary has been provided for general information purposes only and it Is not meant to be interpreted as law. Relocation Ass i stance for Occupants of Rental Property This handbook provides information to persons who are r enti ng res idential property that might be devel oped for a public project. Public property acqu isition and relocation efforts are governed by state laws and regulations. These laws and regu lations can be found under the Ca lifornia Re location Assistance Act of 1970 (Gov. Code §7260 et seq.} and implementing regulations found in the Relocation Assistance and Real Property Acqui sition Guidel ines (Cal. Code Regs ., t it. 25, §6000 et seq.). A Reloca tion Advisor w ill also be availab le to work with each affected household to help them to understand the assistance that is ava ilab le to you through this p rogram . It is important that each househo ld meet with a Relocat ion Advisor to understand their rights and responsibilities under the Relocation Assistance Program ("Program"} described herein . If a household is determined to be eligible to rece ive Relocation Assistance under the Program, then the househ old will be given a Notite of Eligibility and later a Conditional Entitlement Letter. Eac h household will also be given a copy of this Relocation Assistante Handbook. These documents will identify all of the benefits and conditions for receipt of bene fits by the househo ld . These benefits and conditions are briefly descri bed be low. Si usted nece si ta una traducci6n de esta carta, favor de llamar AR/WS a 1-800-558-5151. 1 Relocation Advisory Assista nee The City of Temple City ("City'') is prepared to provide the following Relocation Assistance Program in order to provide displaced persons with the benefits to which they are entitled under governing regu lations. The Re location Ass istance Program was deve lope d in compliance with the following laws and regu lations : law: California Government Code Section 7260, et seq . Regulations: Californ ia Code of Regulations, Title 25, Chapter 6, Section 6000, et seq . The State of Ca liforn ia has determ ined that any person being affected by a publ icly funded project has the right to receive ass istan ce in und erstanding the laws and regu lat i ons that protect them if they are required to move for a project. A know led geable Relocation Advisor must be avai la b le to each household to help them throug h the process, to provide them with notices as required, and to prov ide them w ith verbal and written inform at ion. Ms . Karen Edd leman of Associated Right of Way Services, Inc. ("AR/WS") will be prov iding Relocation Advisory Assistance for the households affected by th is project and w ill be availab le to answe r questions and to help the households throughout this process . Dil\T.YR ~&..., fAll\\I!.J SfJMCn INC Ms. Karen Edd leman, Relocation Advisor Assoc iated Right of Way Services, Inc. 2300 Contra Costa Boulevard, Su ite 525 Plea sant Hill, CA 94523 (800) 448 ·5151 • (925) 691-£505/ox keddleman@arws.com A Relocat ion Advisor is ava il able to fin d comparable, decent, safe, and sanitary replacement housing w ith in the financial means of each affected household. The housing must be ava il able to the displaced persons . A Re location Advisor will provide advisory ass istance i n obta ining housi ng of the ir choice , including assistance in the referra l of complaints of discrimination to the appropriate Federal, State or local fair housing enforcement agency . Each affected household should meet with their Relocation Adv is or and provide them with informatio n as requested so that assistance can be provided as needed . A Re location Advisor will also prepa re cla im forms on beha lf of each household and w ill help to f ile those claims for reimbursement under the Relocation Ass istance Program ("Program "). All services w ill be provided in such as way as to en sure that the relocation process does not result in different or separate treatment on account of race, color, religion, nat ional origin , sex, mar ital status, familial status, or any basis protected by state and federal anti -dis crim ination laws, or any other arbitrary circ umstances . 2 Definition of Terms. This Program incorporates certain language that may be unfami liar to the reader. Therefore, the following terms have been defined . Comparable Replacement Dwelling. A defin ition of a comparable replacement dwelling is a dwelling that is of similar size and type to the acquired dwelling. A more specific definition would include : • Decent, safe, and sanitary as described below. • Functionall y equivalent to the displacement dwelling . The term "functionally equivalent'' means that it performs the same function, provides the same utility, and is capable of contributing to a compara bl e style of l iving. • In an area not subject to unreasona ble adverse environmental conditions from either natura l or manmade sou rces . • Ava i lable to all persons regardless of race , color, relig ion, sex, marital status, or nationa l origin . • Within the financial means of the displa ced person (housing costs do not exceed 30% of the household's average monthly income), either by the ir own means or through ass istance from the Relocation Program . Decent, Safe, & Sanitary (DS&S). In order to meet decent, safe, and san itary requirements, a replacement site must meet the following criteria: • Be structurally sound, clean , weathe r tight, in good repair, and adequate ly ma i ntained . • Contain a safe electrica l wiring syste m adequate for l ig hting and other devises . • Contain a safe heating sys tem ca pable of sustaining a healthful temperature. • Be adequate in size with res pect to the number of rooms and area of living space to accommodate the displaced persons. • Have a sepa rate, we ll-lighted and ventilated bathroom that provides privacy to the user and contains a sink, bathtub or shower stall , and a toilet, all in good working order and properly connected to appropriate sources of water and to a sewage drainage system . • Contain unobstructed egress to safe, open space at ground level. If the dwelling unit is on the secon d sto ry or above, with access directly from or thro ugh a common corridor, t he common corridor must have at least two means of egress . • Be free of any barriers which prevent re asonable ingress, egress, or use of the dwe lling by such disp laced person. Displaced Person/Household . Lawful occupants who are req ui red to move from a property that the City of Temp le City owns and is developing. Displaced persons will be eligi ble to receive Relocation Advisory Assistance , Moving Expense Payments, and Replacement Housing Pa yments (eligibil ity for replacement housi ng payments will be determined on a case -by-case basis with consideration given to length of occupancy and income). 3 Moving Cost Assistance Each d isplaced household is en titled to receive a moving payment to cove r the cost to move their pe rs o na l property to their replace ment ho me . The Relocat ion Progra m covers spec if ic cost s re lated to t he move. Each household may elect one of the three options for cost reimbursement as outlined bel ow for each move: Fixed Moving Expense and Dislocation Allowance . A household may choose to mov e their own persona l prope rty to the replaceme nt site and to subm it a claim based on the fo ll owing Moving Expe nse and Dislocation Allowance Schedule published by the Code of Federal Regu lations . Occu~nt Owns Furniture Occu~ntdoesnotown furniture 1 room/ Addit ional Addt'l room no furn . room no fum. S725 $930 $1 ,165 $1,375 S1,665 $1,925 S2,2 15 S2 ,50 5 S265 S475 $90 Actual Reasonable Moving Costs and Related Expenses . Paymentismadeto re imburse actual moving expenses ba se d on the lowe r of at least two acceptable mov ing bids from qualified profession al moving carriers. Compensable co sts inclu de all reasonable costs to pa ck, move, and unpack all personal property. A direct payme nt can be made to the profess ional moving carrier unde r th is option and will allow re im burse ment to the displaced ho useho ld for any one-time util ity reconnection fees, such as phone, gas , electric, and cable . Combination of Options . A displaced p erso n can be reimbursed usi ng a combination of the t wo moving options, depend i ng upon specific ci rcumstance s. Storage Costs. A displaced person may be reim bu rse d for ce rtain co sts to store personal property in a professiona l storage fac i lity for a period not to exceed 12. months. The need for such storage mu st be determined to be reasonable and necessary . Only property that is currently located at the affected site would be eligible for storage cost reimbursement. This option is availab le to persons who do not choose to be reimbursed under the Fixed Moving Paymen t and Dislocation Allowance option. Replacement Housing Payments A Rent Differentia l Payment up to $5 ,2.50 is availab le to ass ist permanen tly di splaced households in either renting or purchasing a replacement dwelling . To qualify for this payment, an eligible disp laced person must have lived in t he affected property as a legal residen t for 90 days prior to the initial written offer to purchase the property. In addition, the person must be able to demonstra te that the property was the ir primary re siden ce for that 90 -day period . To claim t he payment, the disp laced person must occupy a decent, safe , and sanitary replacement dwell i ng within 12 mon ths after moving to a replacement property. 4 The pu r pose of Replacement Hous ing Payments is to provide assistance w ith actual and reasonable increased housing costs so that replacement housing is available with in the financial means of the affected household. The assistance is calculated as shown below and is ava ilable to he lp with actual increased hous ing costs for 42 months. Th is amount w ill be paid directly to the tenant or to the tenant's designee . Ass istance may be paid as a lump sum , monthly installments, or other periodic payments. Computation for Monthly Replacement Housing Payments Lesser of: Cost t o Rent Comparable Replacement Hous ing + Estimated Utility Costs or The Actua l Cost to Rent Comparable Replacement Housing+ Estimated Utility Costs Minus the Lesser of: Current Rent + Average M onth ly Utilities or 30% of the House hold's Ad j ust ed Gross Monthly Income A Housing Va l uation Study will be prepared for the type of housing unit needed to determine the cost of a comparable replacement dwelling. Each househo ld will receive a Conditiona l Entitlement Letter that descr ibes all relocation benefits and the maximum Rent Differential Payment to which the household is entitled. The Letter will also explain the "spend to get'' requirement. The "spend to get" requ i rement means that benefit payments w ill be made only when the household demonstrates that entitlement amou nts have been or will be spent for reasonable and necessary expenses related to replacement housing. A Relocation Adv isor is available to provided specific information about entit lement in writi ng to each eligible household. The Relocation Advisor will also contact property owners, landlords, lenders, and Realtors as needed and as directed by the household to help to secure rep lacement hous i ng and to explain the ass istance that is avai lable under the Re locat ion Program. Any person with specia l needs should communicate these needs to a Relocation Advisor ear ly in the search for housing so that those needs can be accommodated . Purchasing a Replacement Dwelling. If a displaced household chooses to buy (rather than rent) a replacement dwelling, the Replacement Housing Payment cou ld be converted into a down payment to purchase and a decent, safe, and sanitary replacement home within one year of the date the household moves from the affected property. The amount of the down payment shall not exceed the amount of a reasonable down payment for a comparable dwelling plus expenses incident to the purchase. For add itional information regarding this payment option, please contact a Re location Advisor. The Last Resort Housing Program Housing of Last Resort is a program that allows for the implementation of certain regulat ions to ensure that comparable replacement housing is within the financial means of the displaced person . Last Resort Hous ing is a procedure wherein t he Replacement Housing Payment may exceed the $5,250 monetary li mit to enable a displaced person to rent comparab le replacement hous ing w ith in their financial means . Several methods to provide Last Resort Housing to qualified displaced persons are available : 5 1. Provide supplemental funds in excess of the standard limit to allow occupants to rep lace their current home with an affordable dwelling . Al l payments are based on the most comparable rep lacement property as approved in the Hous ing Valuation Study. As with all other rep lacement housing payments, displaced occupants must meet spend to get requ irements in order to claim payments. 2. New replacement housi ng could be constructed, exist ing housing could be rehabi litated , or f unds could be provided for private parties to rehabilitate existing units for occupancy by displaced households . The City of Temple City has determined that it will provide supplemental replacement hous i ng funds to bring the most comparable replacement housing within the financial means of each eligible displaced household . The actual amount of assistance will be determ ined once a Hous i ng Valuation Study has been completed and each household has provided financ ial information . All households who are el igible to receive ass istance under Housing of Last Resort, will be notified in writing. Additional Program Information Appeal and Grievance Process. As requ ired under the relocation guidelines, displaced persons will have the right to ask for administrative review when they believe themselves aggrieved by a determination as to eligib ility, payment amounts, or the failure to provide comparable rep lacement housing referrals or the City of Temple City's property management practices. Eviction Policy. Shou ld an o ccu pant be evicted for failure to meet any tenant obligations or for violating the terms and conditions of their lease or rent agreement, then under the applicab le re location law, the evicted tenant(s) will not be considered a "displaced person " and, therefore, will not be eligible for relocation benefits. Evict ion w ill not affect a tenant's eligibility for relocation benefits if a tenant is evicted as a last resort to remove the tenant from the affected property. Claim Processing and Distribution of Payments. All claims are to be filed through a Relocation Advisor. The Relocation Adviso r w ill assist the displaced person in complet ing the i r claim forms, will notify each displaced person of the documentation needed in order to file the cla im , and will i nspect all replaceme nt properties as needed. Each claim wi ll be submitted along with docume ntatio n to City of Temple City for review and process ing . Chec ks will be available for approved claims within 30 days of the date all documentation is submitted to the Relocat ion Advisor. Chec ks will be delivered to the household or to the household 's designee . Advance payments may be provided whenever a later payment would result in financia l hardship. Relocation Payments are Not Considered Income . Government Code §7269 states that no payment required under the Relocation Assistance Program shall be considered as income for the purposes of Personal Income Tax Law, Part 10 (commencing w ith Section 17001 }. No r are payments considered as i ncome or resou rces to any recipient of public assistance and su ch payments shall not be deducted from the amount of aid to wh ich the recip ient would otherwise be entitled under any other provisions of law. Please consult your tax advisor for additiona l information . 6 This is not a notice to vacate. No eligible househo ld will be required to move until there is comparable replacement hous ing available to within thei r financial means and they have received at least 90 days advance written notice of the date by which they must vacate . Current Rental Agreement . It is important that each household continues to pay rent to City of Temple City. Failure to pay rent to the City can resu lt in a deduction from payments owed to the household and/or eviction . If a household receives a Notic e to Vacate from the City and the City is required to take legal action to move the househo ld from the property, the City of Temple City will seek rent and damages. Please understand that this is a summary of the ass istance that may be available to eligible displaced persons. No handbook summarizing relocation law can anticipate every circumstance or quest ion regarding the Relocation Program . It is important that each household works closely w ith a Re location Advisor to identify any special circumstances that need to be addressed when searching for replacement housing. No household should comm it to renting or purchasing a replacement dwelling until the home has been inspected by a Relocation Advisor. A Relocat ion Advisor is available to assist in the re location process and will explain each person's rights and help to obtain the relocation payments and other assistance for which they are eligible . Notes 7