HomeMy Public PortalAboutLTC 038-2022 - 2021 Report for bal Harbour - Miami-Dade Fire RescueBAL HARBOUR
- VILLAGE -
OFFICE OF THE VILLAGE MANAGER LETTER TO COUNCIL
NO. 038-2022
To: Mayor Gabriel Groisman and Members of the Village Council
From: Jorge M. Gonzalez, Village Mana
Date: February 25, 2022
Subject: 2021 Report for Bal Harbour - Miami -Dade Fire Rescue
The purpose of this Letter to Council (LTC) is transmit to you the 2021 Report from
Miami -Dade Fire Rescue (MDFR) regarding services provided to Bal Harbour Village.
The attached report summarizes the services that MDFR provided to the Village
throughout 2021 and includes statistics on structural fires, response times, and medical
emergencies that may have occurred in the Village.
We are in communication with the Fire Chief's office to invite him to a future Council
meeting to provide an overview.
If you have any question or need any additional information, please feel free to contact
me.
JMG/MH
Always Ready, Proud To Serve
February 7, 2022
Honorable Gabriel Groism an, Mayor
Bal Harbour Village
655 — 96th Street
Bal Harbour, FL 33154
Honorable Mayor Groisman:
Miami -Dade Fire Rescue Department
Office of the Fire Chief
9300 NW 41st Street
Doral, Florida 33178-2414
T 786-331-5000 F 786-331-5101
miamidade.gov
I am pleased to present the annual report summarizing the services Miami -Dade Fire Rescue
(MDFR) provided to Bal Harbour Village in 2021. MDFR's overall complement of fire -rescue
response vehicles and personnel provide a service level unrivaled in the Southeast United States for
the benefit and protection of your community.
Bal Harbour Village residents and visitors can rely on the fire -rescue services delivered by a Class
2/2X Public Protection Classification (PPC) Department as rated by the Insurance Services Office,
Inc. (ISO) and Internationally Accredited by the Center for Public Safety Excellence Commission on
Fire Accreditation International (CFAI). MDFR's 2/2X rating places us among an elite group of 2,200
fire departments of 39,200 nationally with a Class 1 or 2 rating. MDFR is one of only 288 agencies
to be accredited by CFAI and remains the largest accredited fire -rescue department in the Southeast
United States and second largest in the Nation.
I welcome the opportunity to present the Department's annual service delivery report to the Village.
Please contact Maria L. Reyes, Division Manager, Business Planning and Financial Services, at 786-
331-5253 to schedule the annual presentation with the Village Council, or if you require additional
information. Enclosed is my contact information. I am always available to address any questions or
concerns that you or your residents may have regarding our services.
Respectfully,
Alan R. Cominsky
Fire Chief
Enclosures
c: Jorge M. Gonzalez, Village Manager
J.D. Patterson, Chief Public Safety Officer, Miami -Dade County
Miami -Dade Fire Rescue Department
Services to
Bal Harbour Village
Miami -Dade Fire Rescue (MDFR) originated as a single -
unit fire patrol in 1935. It has since grown into the largest
fire -rescue department in the Southeast United States
and one of the top ten largest in the nation. Miami -Dade
County spans 2,431 miles and is comprised of 34
municipalities, with an estimated population of 2.7 million
residents. MDFR serves 29 of the 34 municipalities
covering a response territory of 1,904 square miles and
a residential population of nearly 1.9 million. MDFR
responds to more than 270,000 calls for assistance
annually, making it one of the busiest departments in the
nation. More than 2,800 employees staff 155 units in
service throughout 71 fire -rescue stations, and several
administrative facilities serving residents, businesses,
and visitors 24 hours a day, 7 days a week, 365 days a
year. In addition to providing transport services through
60 advanced life support (ALS) rescue units, MDFR
provides emergency air transport service to appropriate
specialized facilities via two full-time rescue helicopters.
Firefighters extinguishing a vehicle fire.
MDFR is accredited by the Commission on Fire
Accreditation International (CFAI), which is part of the
Center for Public Safety Excellence, Inc. The department
is one of only 296 agencies in the world to achieve
International Accreditation Agency status by CFAI and is
the largest accredited fire -rescue department in the
Southeast and the second largest in the nation. MDFR is
considered one of the premier fire -rescue departments in
the country and is recognized around the world for its
exemplary service. Firefighters are cross -trained in fire
suppression as well as emergency medical care,
capable of providing pre -hospital care to trauma
patients, heart -attack patients, and stroke victims.
MDFR is a full -service emergency response agency
providing various specialized response capabilities
including air rescue transport, maritime fire -rescue,
aircraft rescue firefighting, ocean rescue, technical
rescue, hazardous materials mitigation, urban search
and rescue, and maintains the Florida Antivenin Bank.
MDFR's Fire Life Safety Division provides new
construction and annual building inspections as well as
code enforcement services.
MDFR distinguishes itself from other fire -rescue
departments in several areas, offering a high level of
service, providing more ALS suppression units than
most departments and a greater level and grade of
response staff. Over 90% of MDFR's units are staffed
and equipped to provide ALS services. MDFR staffs four
firefighters on suppression units and three firefighter -
paramedics on rescue units. MDFR also protects
Haulover and Crandon Beaches, with a combination of
full-time and part-time professional lifeguards.
Through the efforts of MDFR, Miami -Dade residents also
have the highest survival rates in the nation after
suffering a blocked coronary artery. Over 15 years ago,
MDFR established the Miami -Dade STEMI (ST -
Elevation Myocardial Infarction) Network. STEMI
typically refers to a blocked coronary artery and is the
leading cause of death in the United States. Hospitals
within the network are required to restore blood flow to a
patient's blocked artery within 90 minutes from the initial
patient contact. This timely intervention significantly
reduces a patient's chances for permanent damage or
death and increases their likelihood for survival. The
STEMI network has reduced the time it takes to restore
blood flow to a patient from approximately two hours and
15 minutes to 60 minutes.
Firefighters battle a grass fire in Southwest Miami -Dade.
MDFR is also part of the Countywide Stroke Network, a
coalition consisting of MDFR along with five municipal
fire -rescue departments and area hospitals within Miami -
Dade County. This network is one of the largest for the
treatment and transport of stroke victims in the nation.
The Office of Emergency Management (OEM) is part of
MDFR. OEM manages the County's Emergency
Operations Center (EOC), which coordinates emergency
response, and recovery plans and operation to maximize
the use of resources within Miami -Dade County. The
OEM coordinates its activities with the County's
municipalities, non-profit social services, and medical
care agencies. The OEM is accredited by the
Emergency Management Accreditation Program
(EMAP).
'1iAI. FIMMRoul
Miami -Dade Fire Rescue Department
Services to
Bal Harbour Village
In calendar year 2021, MDFR's 155 frontline rescue and
fire suppression units were dispatched over 457,000
times to more than 270,000 emergencies. Of these,
approximately 224,000 were medical emergencies.
MDFR transported more than 80,000 residents and
visitors to South Florida hospitals and responded to
more than 25,700 fire -related incidents. In addition,
MDFR personnel responded to 20,500 other
emergencies.
Throughout 2021, MDFR's OEM coordinated and
monitored the response to the COVID-19 pandemic
throughout Miami -Dade County. MDFR worked
collaboratively with State and local authorities, the
United States Military, the Florida Department of Health,
and the Office of the Mayor in establishing and
supporting 18 public testing sites throughout Miami -
Dade, eight mobile testing sites using Sprinter vans, and
multiple pop-up sites established through the OEM in
conjunction with public, private and faith -based
partnerships (e.g. schools, churches, consulates, etc.).
MDFR firefighter/paramedic administering COVID vaccine.
When the COVID-19 vaccine became available, MDFR
deployed two COVID-19 mobile teams to administer
vaccines to homebound seniors. As vaccine availability
increased, four mobile teams were deployed daily to
vaccinate homebound residents. MDFR led and worked
collaboratively with strike teams from Miami Beach Fire
Rescue, Coral Gables Fire Rescue, Miami Fire Rescue
and Key Biscayne Fire Rescue to perform 700
homebound vaccination missions from the state
throughout the County for Holocaust and Bay of Pigs
Brigade Survivors. MDFR Infection Control Nurses
tested and monitored other departments within the
County that provided essential services.
MDFR also played a key role in the mass deployment
and administration of the COVID-19 vaccines. MDFR
managed Miami -Dade County's three primary
vaccination sites at Miami -Dade College North, Tropical
Park, and South Dade Government Center, as well as
worked with State and Federal officials in coordinating
the deployment and management of additional
vaccination sites throughout the County.
On April 7, 2021 MDFR celebrated the grand opening of
the new, 11,248 square -foot Sweetwater Fire -Rescue
Station 29 located at 351 SW 107 Avenue. Station 29
houses one 75' ALS Ladder, one Rescue and one
Battalion Chief and provides life-saving services to the
residents of Sweetwater and surrounding areas.
MDFR's Sweetwater Fire -Rescue Station 29
In the early morning hours of June 24, 2021, MDFR
responded to a building collapse at Champlain Towers, a
12 -story, 136 -unit apartment complex located at 8777
Collins Avenue in the Town of Surfside. First arriving
crews discovered that the northeast corridor of the
building had sustained a partial collapse. Approximately
81 apartment units were impacted by the collapse.
MDFR firefighters rescued 37 occupants from the
structure and rubble while initiating a massive, around -
the -clock search and rescue effort to locate residents
who remained unaccounted for. MDFR dispatched a
total of 141 MDFR units and 440 firefighters to the
collapse incident. MDFR's FEMA Urban Search and
Rescue Team (US&R), Florida Task Force 1, along with
seven other State US&R teams, five Federal US&R
teams, the Israeli Defense Force Rescue and Mexican
Cadena teams, and fire crews from neighboring Miami -
Dade, Broward and Palm Beach County municipal fire -
rescue departments, worked tirelessly for nearly a month
o bring closure to all of the families affected by this
ragedy.
MDFR crews search through the rubble of the Champlain Towers.
Miami -Dade Fire Rescue Department
Services to
Bal Harbour Village
During calendar year 2021, MDFR placed one new unit
in service, bringing the total number to 155 frontline
units. Rescue 77 was placed in service at MDFR's
Village of Homestead Fire -Rescue Station 66 on
October 18, 2021. Rescue 77, a new ALS transport unit,
is staffed by three firefighter -paramedics, 24 -hours a
day, and will enhance MDFR's ability to provide
emergency medical services to the City of Homestead
as well as, surrounding areas of unincorporated Miami -
Dade County. Rescue 77 is temporarily housed at
Station 66 until the new temporary station is completed
in the area of SW 288 Street and SW 129 Avenue.
Rescue 77 temporarily housed at Villaae of Homestead Fire -Rescue Station
66.
On October 20, 2021, MDFR broke ground at the future
site of MDFR Dolphin Fire -Rescue Station 68. The new
Station 68, a one-story, 12,300 -square -foot, three -bay
fire -rescue facility, will be the first MDFR station with
solar panels to utilize net metering and substantially
reduce energy consumption. Station 68 will be able to
provide reduced response times and life-saving services
to the residents of Doral, Sweetwater, and
Unincorporated Miami -Dade County.
s3
MDFR Dolphin Fire -Rescue Station 68 groundbreaking ceremony.
Throughout calendar year 2021, MDFR hired four recruit
classes totaling 96 new firefighters. All four recruit
classes graduated at ceremonies held at MDFR's
Training Facility in Doral, Florida.
Every day, MDFR personnel have hundreds of
opportunities to exceed customer expectations while
fulfilling our service demands. MDFR's commitment to
providing the highest quality service to our community
continuously fosters an atmosphere of service
excellence and constant improvement. Employees
routinely "go the extra mile" for our customers. We are
individually committed and collectively exemplify our
mission: Always Ready, Proud to Serve.
To this end, MDFR has been measuring the quality and
effectiveness of our EMS service for the past 12 years.
The survey instrument (Attachment I) is sent to 20% of
MDFR EMS patients monthly, allowing respondents to
rate the quality of their experience between one (1) and
five (5), with one being strongly dissatisfied and five
being strongly satisfied with the service. Unlike other
survey instruments used by Miami -Dade County, MDFR
does not take a "snapshot" of service at any one
particular time, but rather follows -up a month after
service is provided, giving the department a continuous
vision of the community's opinion of its services. The
survey also provides the respondent a section for
additional comments. During fiscal year 2021, 10
percent of patients (or 3,390 respondents) returned
completed surveys yielding an overall score of 4.88.
Respondents rated MDFR's services as follows for each
question during fiscal year 2021:
1) MDFR responded to your needs in a timely manner:
4.90
2) MDFR explained your treatment options to you: 4.82
3) MDFR treated you in a professional manner: 4.92
4) MDFR met your expectations when you requested
assistance: 4.89
During fiscal year 2021, eight (8) residents from the Bal
Harbour Village rated MDFR with an overall score of
4.94, expressing their satisfaction with the service
provided by MDFR. This equates to a 99% satisfaction
rate. Below are a few comments received from Bal
Harbour Village residents. A summary of all surveys
received is presented in Attachment II. Names and
addresses from Bal Harbour Village residents have been
redacted in accordance with Florida Statutes Chapter
119.
"The three Paramedics that responded to my emergency
call could not have been more responsive, caring,
competent and professional. I'm grateful for their service
and feel fortunate for the compassion and care that they
rendered. May God Bless and thank you all."
"My building manager called 911 as I lost my balance
and needed assistance to stand. I wasn't injured and
your team checked me out. We all decided no further aid
was needed. MDFR team was very professional."
AIL i i BoUI
Miami -Dade Fire Rescue Department
Services to
Bal Harbour Village
Bal Harbour Village, located in the northeastern part of
Miami -Dade County, spans an area of 0.6 square miles
and is bordered by the Atlantic Ocean to the east, the
Town of Surfside to the south, the Town Bay Harbor
Islands to the west, and Haulover Beach to the north
(Attachment Ill). The Village incorporated in 1946 and
has been part of the Miami -Dade Fire Rescue Service
District since 1971 when its Fire Department merged
with MDFR. Based on 2020 U.S. Census data, the
Village has a residential population of 3,093, with over
1,424 households.
During calendar year 2021, MDFR responded to 780
emergency calls received from Bal Harbour Village.
Table I depicts incident type and related response times
for incidents MDFR responded to within the Village
during this time period.
Table I
MDFR Responses to Bal Harbour Village
Calendar Year 2021
Incident Type
2021
# of Incidents
MDFR Average
Response Time*
Life Threatening
335
07:00
Non -Life Threatening
212
07:17
Structure and Other Fires
151
06:16
Other Emergency
82
07:00
Total
780
"Incident and response time information was extracted from the Computer Aided Dispatch
(CAD) system. Response times are represented in minutes and seconds.
Note: In 2021, MDFR re -categorized various "Other Emergency" incidents to either "Life
Threatening" or "Non -Life Threatening" incidents, which may have impacted response times for
those categories. Additionally, MDFR excludes false alarms from response time calculations
for "Structure and Other Fire" incidents.
Bal Harbour Village is primarily served by MDFR
Haulover Station 21 and Bay Harbor Station 76, which
responded to 92% of the incidents in the Village during
2021 as depicted in Table II.
Table II
MDFR Stations/Units responding into Bal Harbour Village
Calendar Years 2021
Responses Provided by Station:
2021
# of Incidents
%
Station 21 - Haulover
454
58%
Station 76 - Bay Harbor
262
34%
Other Stations
64
8%
Total
780
100%
As depicted on Attachment Ill, there are eight (8) fire -
rescue stations within five (5) miles of Bal Harbour
Village which house two (2) Battalion Chiefs; seven (7)
Rescues; and seven (7) Suppression units, one (1) of
which is a Basic Life Support (BLS) Engine, three (3)
ALS Engines, one (1) 70 -foot BLS Platform, one (1) 100 -
foot BLS Platform, and one (1) 50 -foot ALS Fire Boat.
(Table Ill). This exceeds the National Fire Protection
Association (NFPA) recommended guideline for
responding to both high and medium occupancies.
Table Ill
MDFR Stations within Five Miles of Sal Harbour Village
Name
Mlles to
Village
Apparatus
Staffing
Station 21 - Haulover
10500 Collins Avenue
0'18
100' BLS Platform -1
Battalion Chief -1
Rescue -1
50' Fire Boat -1
4 FF/EMT
1 FF/PARA
3 FF/PARA
4 FF/PARA
Station 76 -Bay Harbor
9665 Bay Harbor Terrace
068
ALS Engine -1
Rescue- 1
2 FF/PARA
2FF/EMT
3 FF/PARA
Station 10 - Sunny Isles
175 -172 Street
2 47
ALS Engine - 1
Rescue -1
2 FFIPE MA
3 FF/PARA
Station 20 - North Miami East
13000 NE 16 Avenue
2 95
ALS Engine -1
Rescue -1
Battalion Chief - 1
2 FF/PARA
2 FF/EMT
3 FF/PARA
1 FF/PARA
Station 78 - Eastern Shores
16435 NE 35 Avenue
3.50
Rescue - 1
3 FF/PARA
Station 22 - Interama
15655 Biscayne Boulevard
4.47
70' BLS Platform - 1
4 FF/EMT
Station 27 - North Bay Village
7903 East Drive
4 62
BLS Engine - 1
Rescue -1
4 FF/EMT
3 FF/PARA
Temporary Station 18- Biscayne Gardens
13810 NE 5 Avenue
4.90
Rescue -1
3 FF/PARA
Planned Station 18 - Biscayne Gardens
13853 Memorial Hwy
5.01
Rescue -1
3 FF/PARA
Notes: FF/PARA = Firefighter Paramedic, FF/EMT = Firefighter Emergency Medical Technician
Currently, MDFR's closest rescue unit is housed 0.16
miles north of Bal Harbour Village at MDFR Haulover
Station 21. As a result, within five (5) miles of Bal
Harbour Village, MDFR has 16 front-line response units,
13 of which are ALS units including seven (7) rescues,
three (3) suppressions, one (1) Fire Boat, and two (2)
Battalion Chiefs. Daily there are 51 firefighters on duty,
33 of which are certified paramedics assigned to these
units.
Haulover Fire -Rescue Station 21 serving Bal Harbour Village
h)AL I IA1' BOUR
Miami -Dade Fire Rescue Department
Services to
Bal Harbour Village
Station 10
Sunny Isles Sewn
175-172 Simet
Sunny isles Beach, FL 331660
Isles Firn_A c ..e eF,Hn» do servng hu041 LJnrnr 1/11/1114,1n
Structure Fires
Based on structure and unit information provided by the
Miami -Dade County Property Appraiser, Bal Harbour
Village has 178 single-family and duplex units, 3,797
multi -family and condo units, and 27 commercial,
industrial, and other structures. The majority of the
commercial, industrial, and other units would require a
high -hazard response to a structure fire incident in the
City.
Based on MDFR's current dispatch protocol for high -
hazard structure fires, the department would dispatch 46
firefighters, including five (5) suppression units, three (3)
aerials (platform, ladder or aerial), three (3) rescues,
three (3) Battalion Chiefs, and two (2) EMS Captains,
surpassing NFPA's recommended response. If MDFR
determines that it is a working fire, the department would
dispatch an additional Battalion Chief, Safety Officer, Air
Truck, Command Van and Fire Investigator. The
department also exceeds NFPA's recommended
dispatch to a structure fire at a medium -hazard
occupancy, to which MDFR would dispatch three (3)
suppression units, two (2) aerials (platform, ladder or
aerial), two (2) rescues, two (2) Battalion Chiefs, and an
EMS Captain, totaling 29 firefighters. MDFR would
dispatch additional support as noted to a working fire.
During 2021, MDFR dispatched 88 firefighters and 28
units to nine (9) structure fire incidents in Bal Harbour
Village. For example, on February 17, 2021 MDFR
dispatched three (3) units equating to 10 firefighters, one
(1) Platform and two (2) Rescues to a structure fire
alarm for a reported kitchen fire at 9910 Collins Avenue.
Similarly on June 9, 2021, MDFR dispatched five (5)
units, equating to 16 firefighters, two (2) Engines, one (1)
Battalion Chief, one (1) Platform, and one (1) Rescue to
extinguish a structure fire located at 214 Bal Cross
Drive.
Medical Emergencies
NFPA Standard 1710 sets guidelines for service
response to Emergency Medical Services (EMS) and fire
calls. ALS units should, 90 percent of the time, arrive at
an incident within eight (8) minutes from the time an
EMS call is received.
MDFR has 60 frontline rescue units, each staffed by
three (3) State of Florida certified paramedics. MDFR
offers patient transportation options. Patients with life -
threatening emergencies will be transported to the
closest appropriate medical facility within Miami -Dade or
Broward County. MDFR will transport patients without
life -threatening emergencies to the medical facility of
their choice. MDFR also has EMS Captains who act as
patient advocates in ensuring the timely transfer of
patients to Miami -Dade and Broward County medical
facilities.
MDFR's new 50' Fireboat at Haulover Marina.
maacrunent
Page 1 of 4
Miami -Dade Fire Rescue Department
Office of the Fire Chief
9300 N.W, 41st Street
Doral, Florida 331 78-2414
T 786-331-5000 F 786-331-5101
miamidade.gov
Dear Valued Customer:
Recently, Miami -Dade Fire Rescue (MDFR) had the opportunity to serve you in your time of need.
MDFR's mission is to protect people, property, and the environment by providing responsive
professional and humanitarian fire -rescue services essential to public health, safety, and well-
being. Our firefighter paramedics are dedicated to providing the best possible care to Miami -Dade
County's residents and visitors. In order to assure that we continue to achieve our mission and
improve our service to you, we value your opinion regarding your experience with MDFR. Please
take a few minutes to complete the brief survey and return it in the enclosed postage -paid envelope.
Please visit us at www.miamidade.gov/mdfr/ to learn more about the specialized and diverse
services offered by MDFR as well as answers to the most frequently asked questions regarding fire -
rescue services.
As Fire Chief of Miami -Dade Fire Rescue, I thank you for taking the time to complete this survey.
Your responses will ensure we continue to provide you the highest available level of care. As your
fire -rescue department we are Always Ready and Proud to Serve You.
Sincerely,
A � /
Alan R. Cominsky, Fire Chief
Miami -Dade Fire Rescue Department
La traduccion en espanol se encuentra en el reverso de esta carta.
Tanpri gade sou do let sa-a you jwenn vesyon Kreyol la.
125_58-66 8/20
Attachment I
Page 2 of 4
Estimado cliente:
El Departamento de Bomberos y Rescate de Miami -Dade (MDFR, por sus siglas en ingles) tuvo la
oportunidad de prestarle sus servicios cuanclo usted los necesito. El objetivo del MDFR es proteger
a los residentes, a las propiedades y al medio ambiente mediante la prestacion de servicios de
bomberos y rescate profesionales y humanitarios con respuesta a las necesidades de los residentes
del condado que son esencia/es para la salud, la seguridad y bienestar pirblicos. Nuestros bomberos
y paramedicos se dedican a prestar el mejor servicio posible a los residentes y visitantes del Condado
Miami -Dade. Para continuar realizando nuestros objetivos y mejorar aun mas nuestros servicios,
valoramos su opinion sobre la experiencia que usted tuvo con el MDFR. Por favor sirvase dedicarle
unos minutos a llenar la siguiente encuesta y por favor haganosla Ilegar en el sobre adjunto de
franqueo pagado.
Sfrvase acudir a www.miamidade.gov/mdfdpara que se entere de mas detalles acerca de los diversos
servicios especializados que presta el MDFR asf como de las respuestas dadas a las preguntas que
se hacen con mas frecuencia sobre los servicios de bomberos y rescate.
Como Jefe del Cuerpo de Bomberos y Rescate de Miami -Dade, le agradezco el haberse tornado el
tiempo necesario para llenar esta encuesta. Sus respuestas garantizaran que continuemos prestando
el nivel de atencion mas alto posible. Como su departamento de bomberos y rescate, nosotros
siempre estamos listos y orgullosos de prestarle nuestros servicios.
Atentamente,
Alan R. Cominsky, Jefe del Cuerpo de Bomberos y Rescate de Miami -Dade
Tre the 1</iyan:
Resamman, Depatman Ponpye ak Sekou Miami -Dade (MDFR) te jwenn opotinite pou sevi w le w
te nan bezwen. Misyon MDFR se pou pwoteje pep la, pwopriyete yo, ak anviwonnman an nan bay
sevis sekou pwofesyonel rapid e imanite ki esansyel a sante piblik, sekirite ak byennet. Teknisyen
Medikal Ijans Ponpye nou yo konsakre yo a bay pi bon kalite swen posib a rezidan ak vizite Konte
Miami -Dade yo. Pou asire ke nou kontinye akonpli misyon nou ak amelyore sevis nou ba w yo,
opinyon w de eksperyans w ak MDFR enpdtan pou nou. Tanpri pran kelke minit pou ranpli yon ti
sonclaj epi retounen nan anvlop deja tenbre ki akonpaye liya.
Tanpri ale sou www.miamidade.gov/mdfr/pou aprann plis sou dives sevis a/c sevis espesyalize MDFR
ofri yo ak pou jwenn repons a kestyon ki poze pi souvan yo konsenan sevis ponpye ak sekou.
Anlan Chef Ponpye Depatman Ponpye ak Sekou Miami -Dade, mwen remesye w pou tan w pou
ranpli sondaj sa-a. Repons w yo va asire ke nou kontinye ba w pi bon kalite swen posib. An tan
depatman ponpye ak sekou, nou Toujou Pre epi Tye pou Nou Sevi w.
Al< tout respe,
Alan R. Cominsky, Chef Ponpye Depatman ak Sekou Miami -Dade
Miami -Dade Fire Rescue
Attachment I
Page 3 of 4
Survey Encuesta Apercu
Directions: Please take a moment to answer this survey. Your responses will help MDFR improve services
we provide to Miami -Dade County residents. Your identity will remain anonymous unless you provide your
contact information at the bottom of this survey. The postage is paid; simply drop it in the mail, Thank You.
i€tstrucciones: Sfrvase dedicar unos Minutos par`a ci ritgttar eesta ehcoesta. Sus respuestas ayudaran al
Departamento de Bomberos y Restate (MDFR, su sigh en irlgfes) a rnejorar los serviclos.que proportional'
a los residentes del Condado de Miami -Dade. Su identidad permanecerr minima, a no ser- clue usted
provea sus datos personales-pars ser contactado: El porte de orreos estt pagado; solo tiene gtae poner la
encuesta en el buzon. Gracias.
Direksyon: Tanpri pran yon ti moman pou reponn a sondaj sa a. Repons w yo va ede MDFR amelyore
sevis yap bay rezidan Konte Miami -Dade yo. ldantite w ap. ret sekre anmwenske w bay enfomasyon pou
kontakte w anba paj sondaj Ia. St w to vie repons w yo rete sekre s&lman•dekole etiket ki gen adres w a
anba paj-la. Mesi.
1= Strongly Disagree
2= Disagree
3= Neutral
4= Agree
5= Strongly Agree
1= En total desacuerdk
2= En desacuerdo
3= Neutral
4= En acuerdo
5= Muy de a-cuerdo
1= Vreman Padako
2= Padako
3= Neutre
4= Dako
S=Totalman Dako
MDFR responded to your needs in a timely manner.
MDFR atendir sus necesidades a tiernpo.
MDFR te reponn a bezwen w byen. vit.
1
2 3 4
MDFR explained your treatment to you.
MDFR le explic6 su tratamiento.
MDFR to esplike w tretman w yo.
1 2 3 4 5
OPTIONAL/ OPCION / PREFERE
MDFR treated you in a professional manner.
MDFR to trat€ de forma profesional.
MDFR te trete w avek respe.
1 . 3 4 5
MDFR met your expectations when you
requested assistance.
MDFR. lleno sus expectativas en el momento
que tad soilcito asisten.cia.
MDFR pat desi w de sa w te atann deli le
w te mande asistans,
1 2 3 4 5
Name/nornb a/norn
Address/direccion/a res
Cityk:iudad/vil
P hon e/ietefono/telefon
Statelestado/eta Zip/c6digo postaVk3d postai
email/cotreo electronico/imel
125_5? -66 2/09
Miami -Dade Fire Rescue
Attachment I
Page 4 of 4
Survey Encuesta Apercu
Please take:a moment to provide additional comments within the space provided. If you wish to be
contacted, please provide your contact information on the front of this survey.
Sf rvase dedicar un niornento cie su tiempo para proporcionar informaci6n adicional en ef espacio clesignado
abajo. Si usted desea que se le contacte, Fovea sus clatos personales en la cara cle esta encuesta:,
Tanpri pran yon ti moman you ff plis kbmante nan espas pi ba la a. Si w vie yo kontakte w, tanpri ekri
non w, adres telefon ak imel w anba premye pa sondaj la.
Miami -Dade Fire Rescue
Customer Feedback Surveys
Emergency Medical Services Provided to the Village of Bal Harbour in Fiscal Y ear 2020-2021
Attachment II
# of Surveys
Alarm #
Date of Survey
611 '
QZ '
C13'
Q4* 1
Average
C omments
1
0248054
11/27/20
4
5
5
5
4.75
2
1011752
01/15/21
5
5
5
5
5.00
The 3 Paramedics that responded to my emergency call could not have been more responsive, caring, competent, and
professional. I'm grateful for their service and feel fortunate for the compassion and care that they rendered. May God bless
and thank you all .
3
1042207
02/22/21
5
5
5
5
5.00
Very professional, pleasant and reassuring.
4
1066982
03/25/21
5
4
5
5
4.75
My building manager called 911 as I lost my balance and needed assistance to stand. I wasn't injur ed and your team checked
me out. We all decided no further aid was needed . MDFR team was very professional.
5
1116865
05/24/21
5
5
5
5
5 .00
6
1184340
08/12/21
5
5
5
5
5.00
7
1201428
08/30/21
5
5
5
5
5.00
8
1213503
09/13/21
5
5
5
5
5 .00
Average
4 .94
*Refer to Attachmen t I for questions.
Prepared by BPFS 11/19/21 (AMG)
Attachment III
55 5557H ST
NE 14S;TH ST
I
741ST
:F. 527TH ST
„H ST
NE•1�:N rDST
NE 5E)TH
dE 175TH S
MDFR Service Delivery to Bal Harbour Village
�N` I7 Tli-ST1 NE 73RU ST
_. NE17NiD Sr NE, 172N0'ST irn
Sc
Nis toBT' ST
�-. .-
1� n
NE 167TH ST
,_ N'-: 168THj5T�NE-T65THT ER
f•'E. 175TH TER
m
NE 1!4TH' ST
--N., 151TH
128THS T
2.NE 1 07TH S
NE 1057
NE !OiTH ST
NE170TH ST
NEi45TH ST
NE 143RDST
NE 1SJTH ST
-r'1-N+E 7TH ST
lam•
NE10
rye i15T
m -' l— NE' 163RD
1E 1c" 1ST ST
NE1164TH ST
NF -160TH ST
155TH ST NE 159TH ST_
NE' 156TH TER
155TH ST -
NE -16. ,,R0 ST
NE 147TH ST
NE 13975 ST
NE.133TH ST
NE 136TH. TER
NE -1 -35TH ST.
85.1-3350 ST.
NE. 128TH ST
NE 126TH^S?I�
-NE j 44TTR HS HIT
C -"NE 112N D ST
9TH ST
NEJT 16TH ST
13TH 5T
NE 10711 -1ST
MDFR Station Distances To
Bal Harbour Village in Miles
NE -112TH ST
NE110TH ifER
.3O
=' S
�� NE 1i1STST
NE 1465H ST
NE143RD
NE142ND S,
NE 14STHM.ST
N,.1TH O
NEIIOTH ST
Station Closest Point
21
76
10
20
78
22
27
Temporary 18
Planned 18
E°'; ,. �. ':_`-f—NE 85(5'-T
0.16
0.68
2.47
2. 95
3.50
4. 47
4.62
4.90
5.01
NE -99TH ST
NE -95TH ST
NE 104THIST
S HIBISCUS DR.
;TUN EBLV D -='
ENE '1 ,' 1THST
AT TER
entiWA1TR-EtE
NE ST ORE 55 R
C.ALAiS'DR
NE 121ST ST
N TREASURE UR
S TREASURE OR
N,
7rTH ST
pUn'. .
5R1
95TH ST
95TH ST
SURFSI DE BLVD
Legend
4110 MDFR Existing Station
MDFR Planned Station
Municipality
0 01 0.2 0.4 0,6 0.8
Mlles
This map vas prepared by ➢u Miami Dade County
Information Technol ogy Department
Geosp at bl Technologies Divi si on
November. 2021
This map and associ ated information b to be us ed o nly for pubs
business as may be authorised by law and no reprodu ctio n for
c ommercial use or sale S permitted. No expr essed or inpl ed
warranti es Incl udi ng but not li mited t ether impli ed we rran0e a of
hantab➢Ity or fitness for a paro culxr purpose b made. User Is
warned the netanals cont ained herei n are provided Ss is.