HomeMy Public PortalAboutMCCi - Laserfiche MCCI!
Municipal Code Corporation
SALES DEPARTMENT
PO Box 2235 •Tallahassee, Florida 32316
TELEPHONE (800)342-2633 • FAX(850)701-0715
Logan Di Liello,Account Executive • extension 725 • logan@mccinnovations.com
3 -)
July 21, 2009
Dear Mr. Bodine-
I enjoyed speaking with you recently regarding the Laserfiche software. Pursuant to our discussion we are
pleased to enclose our Professional Services Proposal. While reviewing the proposal please keep in mind the
following advantages of being a customer of MCCi:
> MCCi is a division of Municipal Code Corporation (MCC)- MCC has been serving local governments for more
than 50 years and has a proven track record of developing services to meet local government's needs. MCC's
philosophy includes providing cost effective, easy to use products and providing personalized customer
service that our clients deserve. MCCi has followed this model.
MCCi focuses on Local Governments- MCCi was created by Municipal Code Corporation to focus on
innovative technologies for Local Government. MCCi provides Laserfiche software and services to more
than 250 Cities and Counties.
> MCCi#]L local government ease°oche VAR-Last year, MCCi was ranked as the#1 local government
Laserfiche VAR in the U.S
➢ MCCi offers superior support- MCCi offers support through our help desk, email, and toll free number, and
we also have a phenomenal online support center that gives end users access to training manuals, "how to"
checklists,training videos, a knowledge base, and software updates.
If you have any questions concerning our proposal or desire additional information, please do not hesitate to
contact me on our toll-free number. We appreciate your interest and hope that we will have the pleasure of
working with you and serving the City of Tybee Island.
Sincerely,
Logan Di Liello
Account Executive
Executive Summary
Laserfiche has been a resource for over 21,000 organizations since 1987. Laser-fiche creates elegant document
management solutions that help organizations run smarter. Dedication to customer-driven innovations has built
a suite of products and services that address organization-wide business problems from executive, records
management,and information technology and end-user perspectives.
Laserfiche is a unified solution that manages all your organization's documents and records, regardless of
location or media. Laserfiche strikes a balance between security and accessibility, protecting information while
providing efficient access to keep staff working at maximum productivity. Please keep in mind the following
competitive advantages of Laserfiche:
O Digital Archiving- Digital archiving is the storage of paper and electronic documents in accessible electronic
media with long-term preservation capability. It is cost effective because it saves physical storage space and
it cuts media maintenance costs. Original documents can be stored off-site or destroyed as necessary. This
simplifies the disaster recovery process by allowing you to backup documents on digital media and stores
them off-site.
O Comprehensive Security- Laserfiche Comprehensive Security allows you to control the security of your
documents on many levels.You determine what functions,such as scanning and printing, each staff member
may use. Security features are easy to administer, records managers can administer most security functions
without IT staff assistance.
a User Friendly-Laserfiche is very easy to learn and use. It has a folder tree structure similar to Windows
Explorer to make it easy to use. Your office can begin to scan and retrieve documents almost immediately
after installation.
O Intelligent Search-Laserfiche lets you search your documents based upon full-text search, index search, and
document and folder name searches. The Laserfiche full-text search unlocks the contents of your
documents; if you need to find a word or phrase within a document,the full-text search retrieves it
immediately. There is not any other imaging software that allows you this many searching possibilities.
0 Web Access-Laserfiche allows you to publish your documents on the web with our WebLink software. You
decide which documents you wanted published and WebLink publishes them on the web without having to
use HTML programming. Users can then search the site to find the information they need using the
Intelligent Search feature.
O Integration-Laserfiche is able to integrate with current software and hardware on existing systems.
O Service- Laserfiche understands the importance of a thorough support service. From technical help to the
latest document imaging news, Laserfiche is dedicated to forming a lasting,complete service relationship.
Should you need technical assistance;a qualified professional will be available to help you.
Laserfiche Software Quotation Sheet
*Please check all boxes below for options desired.
DOCUMENT MANAGEMENT SOFTWARE AND USERS Quantity Cost Total
LF Team Server Software 1 $4,745 $4,745
Includes Starter Audit Trail
Q LF Full User 4 $750 $3,000
[� LF Scanconnect *required for each scanner purchased/utilized 2 $165 $330
Document Management Software and Licenses Total $8,075
ANNUAL SOFTWARE SUPPORT-PREMIUM LSAP
Q LF Team Server Software 1 $1,424 $1,424
Includes Starter Audit Trail
• LF Full User 4 $226 $904
Q Managed Services 1 $495 $495
Annual Support Total $2,823
For budgetary purposes, the Client should include$2939.4 in annual budget for renewal of LSAP
and Managed Services of the above quoted software.
MCCi PROFESSIONAL SERVICES
Onsite Installation &Training of software, per day 2 $2,100 $4,200
Travel expenses included
Q Shipping and Handling Fee for Laserfiche Software $50
MCCi Project Management Services $1,500
Total Project Cost $16,648
PAYMENT&BILLING TERMS
MCCi will invoice fifty percent (50%)of the total contract amount upon receipt of the signed contract. Balance
of total project will be invoiced and billed upon completion of installation. Sales Tax will be included where
applicable. Payment will be due upon receipt of an invoice.
Optics ari Software Quotation Sheet
*Please check all boxes below for options desired.
DOCUMENT MANAGEMENT SOFTWARE AND USERS Quaroty Cost Total
❑ Weblink 1 $7,995 $7,995
❑ LF Retrieval User 5 $300 $1,500
Document Management Sof ware and Licenses Total $9,495
ANNUAL SOFTWARE SUPPORT-PREMIUM LSAP
• Weblink 1
$2,390 $2,390
• LF Retrieval User 5 $90 $450
Annual Support Total $2,:40
Total Project Cost $12,335
The terms of this agreement shall remain in force and effect for a period of ninety(90)days from the date
appearing below, unless accepted by the Client.
Submitted by: MCCi,a Limited Liability Company
Date: July 21, 2009
By:
(Signature)
(Printed Name&Title)
Witness:
(Signature)
Noted Items Accepted by: CITY OF TYBEE ISLAND,( A
Date:
By:
(Signature)
(Printed Name&Title)
Witness:
(Signature)
(Printed Name&Title)
LASERFICHE SOFTWARE&HARDWARE
LASERFICHE SOFTWARE. MCCi will provide the Client with a full-featured version of the Laserfiche(LF)Software. This software is a records repository allowing
storage, retrieval and imaging of all documents. Capabilities include an intuitive browse window, index cards,full-text indexing, keyword template search,
fuzzy word search,and virtually unlimited folders,giving users access to any document instantly. Laserfiche provides a truly concurrent licensing structure.
Instead of purchasing a license for every computer with Laserfiche installed,licenses can be purchased to suit the needs of the number of people enterprise-
wide that will use Laserfiche.The number of licenses purchased equals the number of concurrent users of Laserfiche.For example the 12 Retrieval users could
be installed on 20 different PCs but only 12 of them could access the system simultaneously.
• LASERFICHE TEAM: Our entry-level product line uses SQL Express. Laserfiche Team comes with one database,which holds up to a million pages and can
support up to five full and ten retrieval users. Like United,users and databases can be added in increments of one.
• LASERFICHE UNITED: Our premiere suite of products. Laserfiche United will support MSSQL databases (engine not included). You can start with one
database and upgrade to an enterprise version with up to 15 databases.You can add full users,retrieval users and databases in increments of one.
• LASERFICHE RECORDS MANAGEMENT EDITION: The Laserfiche Records Management Edition is a special package that includes Laserfiche 7.0,Advanced
Audit Trail and the Records Management Module. It complies with the Department of Defense records management standard (DoD 5015.2). The DoD
5015.2 standard was created as a best-practices guide for records management within departments in the Department of Defense and has since been
endorsed by the United States National Archives & Records Administration (NARA). The Laserfiche Records Management Edition was designed and
developed around the standard and is a turnkey solution for managing imaged,electronic and physical records. The Records Management Edition is fully
integrated within the Laserfiche interface, presenting a uniform look and feel to all users and simplifying the adherence to formal records management
practices within a subset of a Laserfiche repository.
Standalones:
• EXECUTIVE: Executive is designed to be a standalone version of the full Laserfiche Client/Server, so it offers the full functionality of the Client for one
licensed user. That user can scan and OCR,create as many volumes as necessary,and store as many pages as MSDE allows.
• DESKTOP: Desktop is our standalone solution for small organizations or persons with limited needs. Thus,it allows one user to create only a single volume
with a limit of 16,000 pages,and cannot support any additional Laserfiche modules.
• NOTEBOOK: Notebook is a standalone that is meant to supplement another Laserfiche Client/Server system by allowing workers outside the main office,
such as public service workers out "in the field," to access documents without a connection to the main Laserfiche Server by taking a portion of the
repository with them on a laptop computer. As such, Notebook can allow one user to store as many volumes and pages as MSDE and the computer's
hardware will allow, but it does not include the capability to scan and OCR. Documents are, instead, imported into Notebook from the main system as
briefcases or volumes system already OCRed and indexed.
:Feature Team (United ,Avante Rio ;Comments
SQL Express,
Database SQL Express SQL, Oracle 1SQL, Oracle
SQL, Oracle
Full Users 5 'Unlimited n/a n/a Includes Email and Snapshot
,Retrieval Only Public Only Public
10 Unlimited Includes Email
!Users Portal Web Link Portal Web Link
Full Named 'Includes Workflow, Email and Snapshot for Avante;
Users n/a n/a Unlimited 100 - Unlimited !Includes Workflow, Email, Snapshot, Web Access and
Advanced Audit Trail for Rio.
Retrieval n/a n/a n/a 1000 Includes Email for Rio, minimum purchase of 1,000
Named Users Unlimited iusers
Default 1 1 1 Unlimited
Servers
User License Concurrent Concurrent Named Named
Model
WF automation/
Model Modular Modular BPM Enterprise
Page Limit 1 million Unlimited Unlimited Unlimited
Public Access Concurrent Concurrent Public Portal Public Portal Per Processor(PP) must purchase the same amount of
(25, 75, PP) (PP) CPU on Lf Server
Avante, Rio or Avante or .
Upgrade Path United Rio n/a
Rio
Laserfiche Lf 8.0.1 and
all all Lf 8.1 and later
Versions ;later
LASERFICHE PLUG INS,UTILITIES&TOOLS. MCCi can provide additional Laserfiche Plug-ins Utilities,&Tools software. Laserfiche offers a selection of add-ons
and development tools designed to let you tailor Laserfiche to meet your needs.
Capture Plug Ins:
• Laserfiche Import Agent'" automates document importing and document management within Laserfiche, particularly well-suited to work with multi-
function peripherals
• Laserfiche ScanConnect" Laserfiche ScanConnect allows ISIS scanning.A collection of ISIS scanner drivers is included with Laserfiche ScanConnect.These
drivers allow images to be scanned through supported scanners. ScanConnect 7.x is can be purchased as an add-on to both Laserfiche scanning and Quick
Fields.
• Laserfiche Snapshot''.Laserfiche Snapshot can generate images and text from an electronic file(e.g.a Word document,a web page,a text editor,etc.).The
files generated by Laserfiche Snapshot capture the content of the electronic file at the time that it was processed.In other words,they represent an accurate
portrayal of an electronic file at a given point in time.The images and text created from an electronic file are then stored in a Laserfiche repository.As you
can see, Laserfiche Snapshot can be used as a tool to archive a particular version of an electronic file. Laserfiche Snapshot can process any electronic file
that can be opened with a Windows application that has printing capabilities.
Distribution Plug Ins
• Laserfiche WebLink"'The WebLink module publishes select documents in a Laserfiche repository to an intranet or the Internet in read-only form.
Documents can be made available through the Web almost instantly,and users need only an Internet browser in order to access them. Built on ASP.NET,
WebLink can be customized to match the look and feel of an organization's Internet or intranet site.
• Laserfiche WebAccess Laserfiche Web Access is a Web browser-based thin client offering virtually all of the document management capabilities of the
standard Laserfiche interface.Web Access allows your IT staff to roll out high-volume Laserfiche access without increasing your organization's application
support burden.Authorized users organization-wide enjoy simultaneous access to documents,whether they are using the corporate intranet or logging in
from a branch office.
• Laserfiche Plus'"'Laserfiche Plus allows the information stored in a Laserfiche repository to be portable. Laserfiche documents published by Laserfiche Plus
can be viewed by anybody,regardless of whether they have Laserfiche installed. If these portable Laserfiche documents are sent to a company or site that
already has Laserfiche installed,then that organization can also choose to attach those documents to their repository. This software prepares a copy of the
Laserfiche files (images, text, electronic files, annotations, templates and field data) for burning directly to your removable media or to a temporary
directory.Choosing to publish to a temporary directory allows you to write it to your removable media at your convenience.
• Laserfiche E-Mail Plug-in".allows instant electronic document distribution via standard MAPI-compliant e-mail applications.
Workflow&Process Automation
• Laserfiche Workflow:Efficiency and accountability-enhancing document routing,e-mail notification and audit trail reporting.
• Laserfiche Audit Trail Modules:Three levels of audit reporting to address your specific regulatory compliance and security needs.
• LF Audit Trail—Starter:This edition tracks who accesses data in the repository,as well as changes made to the repository. Users can then generate reports
on the life-cycle of documents,and who has accessed them.
• LF Audit Trail—Standard:Sites with a larger amount of activity in their repository can use this edition to set up event logging according to individual users.
This allows a more finely grained auditing configuration that tracks only the data that a particular customer needs.Standard features the tracking of failed
attempts to change content in the repository,giving more insight into user activities.All the functionality of the Starter edition is also included.
• IF Audit Trail-Advanced: Customers operating in the most demanding regulatory environments find this version ideally suited to their needs.Besides doing
everything that the other two versions do,it also tracks changes in security settings,so not only what a user is looking at or changing is tracked,but who
gave them the right to do so. Searches are also tracked. For additional document security, with this edition users can be required to submit reasons for
printing and exporting documents.Administrators can force printed documents to have Watermarks applied to them.
Batch Processing
• Laserfiche Quick Fields"automates document sorting and indexing for reduced data entry costs and manual indexing errors. Laserfiche Quick Fields is a
collection of image processing and enhancement tools wrapped in an elegant and intuitive interface. We call Quick Fields a document capture platform
because it is so much more than just an offline scanning tool. Because Quick Fields was developed specifically for Laserfiche document imaging and
management solutions,it offers a unique functionality set designed to simplify automated capture and classification of documents. In addition to working
with most production level scanners,Quick Fields supports the Universal Capture plug-in and includes a powerful tool called the Laserfiche Capture Engine.
The basic premise of the Laserfiche Capture Engine is to provide the ability to"scan"documents into Quick Fields from a Laserfiche repository.This fairly
simple idea is extremely powerful because it eliminates dependence on traditional scanners in order to take advantage of automated image processing
technology.With Quick Fields,it does not matter how an organization images their documents.They could be scanned through a networked copier/scanner,
automatically imported from a fax server or converted from an electronic format through Snapshot, and Quick Fields will process them as if they were
scanned in directly.
. Pattern Matching:The Pattern Matching add-on looks for a specified pattern within a user-defined value.This process can be used to identify a document,
validate data,or to save the matching data along with a document. The pattern that will be searched for is defined by the user through predefined criteria
(regular expressions).A regular expression looks for a certain pattern in a string.It can then use this pattern to look for a character or a set of characters.
• QF Real-time look up:look up and extract data from a 3`d party database,verify values extracted from an image matched values in the 31-d party database
. QF Zone OCR: Images that contain clearly printed or typed information can be converted to text files through a process called OCR (Optical Character
Recognition).Once text has been extracted from an image,it can be sent along with the image to the repository.Once the document has been imported into
the repository,the extracted text will be associated with the corresponding image in the document. The International Zone OCR add-on will scan a zone on
an image for text. Only text found within the zone will be extracted. The data returned by this process can be used to identify a page, populate a field,
determine the document name,or determine where the document will be stored. The International Zone OCR add-on can be installed when Quick Fields is
first installed or after it has already been installed.
• Laserfiche Import Agent: Laserfiche Import Agent is a capture tool that can bring files into a Laserfiche repository from the Windows file system. Any file
that can be stored in Laserfiche can also be imported via Import Agent. What's more,Import Agent allows for scheduled and selective imports,so that users
can set up specific criteria for what gets imported when. Import Agent can create fully OCRed and indexed documents,complete with template information
and filed in the repository.
• QF Bar Code Recognition:The Bar Code add-on reads bar codes on a specified page in the document.The value returned by the bar code process can be
used to identify a page,populate a field,determine the document name,or determine where the document will be stored. Bar Code is very powerful when
combined with Real Time Lookup. Supported barcode formats:Codabar,CODE 39,CODE 128,EAN 8,EAN 13,Interleaved 2 of 5,UPCA,and UPCE.
• QF Quick Forms:permits multiple document classification,as well as include advanced capabilities such as form recognition,form registration,form removal
and optical mark recognition.
• QF Document Classification:designed for clients who deal with multiple forms,and will recognize and process multiple document types.
• QF Annotation/Bates Numbering:The Bates stamp option is a document auto-numbering annotation option
• Forms Processing: The Forms Processing add-on consists of four processes,which are Laserfiche Form Extractor,Form Identification,Laserfiche Form
Registration,and Laserfiche Optical Mark Recognition(OMR).Form Extractor removes the layout from an image and leaves data in a region specified on the
page.Form Identification identifies images according to the layout of the page.Form Registration aligns images to match the layout of the form.OMR
detects whether a region has been marked by comparing it with the same region on a master form. This add-on can only process or recognize forms when
processing black&white images. Additional information is available.
Integration
• Datallow Affinity Integration: Datallow Affinity brings the power of Laserfiche document management to the applications you use most. Document
searches can be reduced to a single click of a button. New documents can be added to your Laserfiche repository without manually entering template field
values,file names,or folder locations.Affinity truly makes Laserfiche feel like part of your business software.
• IF Integrator's Toolkit:Tools&documentation necessary for customizing Laserfiche
• LF Integration Express HTE:Laserfiche HTE interface
• GeoDocs: GeoDoc"" is a web-based software that seamlessly integrates ESRI ArcIMS (soon to be ArcGIS Server) and Laserfiche. Utilizing robust search
capabilities,users of GeoDoc can access digital documents stored in a Laserfiche repository from within the web-based GIS program and vice versa,access
spatial information stored in a GIS from within the Laserfiche web client.
MCG,a Limited Liability Company and subsidiary of MUNICIPAL CODE CORPORATION,which is duly organized and existing MCCI Managed Services are included with every support renewal.Managed Services can be utilized for the following
under the laws of the State of Florida,hereinafter referred to as MCCI,hereby offers the Laserfiche Software&Services to the professional services:
City of TYBEE ISLAND,GA a corporation duly organized and existing under state law,hereinafter referred to as the Client,
according to the following terms and conditions. • Additional Training-additional training,via web conferencing,can be conducted to train new users on the use of the
system or as refresher training for existing users.
GAP ANALYSIS • Additional System Set Up Consultation—MCCi offers additional consultation that would include recommendations on
The MCCi Gap Analysis is performed by CDIA-certified MCCi professionals.The CDIA(Certified Document Imaging Architect)is best practices for adding additional departments,additional types of document etc.to your current system.
awarded after a comprehensive and rigorous exam focused on a broad spectrum of document and records management • Remote implementation of software updates—While the standard SAP plan covers free updates for software,
objectives. The MCCI Gap analysis is the study of the differences between two different information systems or applications, implementation of those updates is sometimes overlooked.With the addition of our Managed Services,MCCi is at
often for the purpose of determining how to get from one state to a new state.A gap is sometimes spoken of as"the space your service to directly assist in implementing software updates. Annual System Review&Analysis—MCCi will access
between where we are and where we want to be."Gap analysis is undertaken as a means of bridging that space. MCCi offers your system to review and analyze how your organization is using the System,identify any potential problem areas and
Gap analysis to new and existing MCCI customers,both with similar deliverables. make recommendations for better use of the system.This analysis is designed to be implemented 6 months after the
initial Software installation,and would be performed annually after that date.This is an optional service that will he
New Customers:New customers may be totally new to Records Management/Document Management,or could be completed only if requested by the Client.
transitioning from one system to another. Either way,gap analysis not only serves the consulting needs of a project,but can • Remote Access Support-The se Access to Access allows our aver you staff to time and your y by machines remotely el
also mitigate many risks that are inherent and in a new project.Risks such as scope creep,unforeseen needs(people, resolve problems faster.The use of Remote Access Support saves you both time and money by reducing the delays in
conversions, integrations,equipment),and unknown stakeholders,can he identified and cleared up in the very beginning of resolving software issues without costly on-site visits.
the project. • Expiration&Additional Services-MCCi's Managed Services is an annual package(not to exceed 10 hours)and will
Existing Customers:Existing customers consider expire on the same date as your SAP plan.
gap analysis when looking to expand their system into other departments or
enterprise wide.It is also a great opportunity to investigate and report on how the system is being used vs.how it was RECOMMENDED MINIMUM HARDWARE SPECIFICATIONS
intended to be used-with the result being a plan of action. MCCi will provide necessary consultation as to the compatibility of current hardware with the Laserfiche System.Changes and
recommendations will be made at the time of consultation.See system requirements below.Please keep in mind that these
Deliverables: The gap analysis process involves determining,documenting and approving the variance between business are the minimum system requirements.All scanners also require the ScanConnect Software,which is quoted within our
requirements and current capabilities.MCCI takes it a step further by providing recommendations and an action plan.The pricing section.
final deliverable is a report which will detail the following:
• A summary of the current document flow path,with recommended changes/requirements HARDWARE
• Equipment,software,and staffing recommendations Hardware prices do fluctuate frequently.Pricing will be confirmed prior to order.Support for all Hardware is provided by the
• Storage needs for each department hardware manufacturer and is the responsibility of the Client.Manufacturer warranties can be quoted upon request.
• Recommendations on the timing of phasing in departments(based on needs/complexity)
• Implementation plan SCANNING STATION PC
OS:Windows Professional 2000 or XP
The amount of time/cost of a gap analysis is dependent upon the system site and number of departments to he involved. CPU:800 MHz processor or faster
Memory:256 MB RAM
Payment Terms:MCCi will invoice fifty percent(50%)of the total contract Gap Analysis amount upon receipt Communications:TCP/IP
of the signed contract.Balance will be invoiced and billed upon delivery of GAP report. Payment will be due Web browser:Internet Explorer 6.0 or higher
upon receipt of an invoice.
CLIENT REQUIREMENTS
LASERFICHE SOFTWARE UPGRADE OS:Windows Professional 2000 or XP
When software is upgraded,the old copy of the software must be returned and will no longer be a valid copy.Proof of CPU:Pentium III 700 MHz processor or faster
previous purchase is required to receive upgrade.Upgrade credit applied towards new purchase is 100%of original software Memory:128 MB RAM
purchase price.The difference between the new system(server,full and retrieval users)price and the old system(server,full Communications:TCP/IP
and retrieval users)price must be greater than or equal to 10%of the new system price.Otherwise,a minimum software Web browser Internet Explorer 6.0 or higher
upgrade adjustment will be applied to comply with the 10%price difference requirement. One year of LSAP must be
purchased for new products when upgrading.LSAP of the original product will not be credited.However,remaining months of SERVER REQUIREMENTS
LSAP can be applied towards the new purchase of one year of LSAP for the new products. OS:Windows 2000 or Windows 2003.
CPU:Pentium 41 GHZ processor or faster
LASERFICHE SOFTWARE SUPPORT Memory:512 MB RAM minimum;1 MB per additional user
Software Support for the above software packages is offered by MCCi and Compulink.(developers of Laserfiche software) Communications:TCP/IP
Laserfiche Software Assurance Plan(LSAP)includes:Access to software version updates,Telephone or E-Mail support for
software related issues,24-hour FTP and web site access,technical bulletins and newsletters.Adjustments in annual support FOR LF UNITED VERSION ONLY:
rates may be made to coincide with current U.S.inflation rates.Any updates requiring shipment of software require Client to Database Engine:MS SQL Server 2000(service pack 3 or higher)
pay shipping costs.
WEBUNK REQUIREMENTS
MCG SOFTWARE CUSTOMIZATIONS Windows 2000 with HS 5.0 or Windows 2003 with III 6.0
The customer may elect to contract with MCCI to customize the standard software.As the basic(Laserfiche)software is CPU:Pentium III 650 MHz processor
upgraded,any customizations performed will require support in the form of updating through our Integration Support Memory:256 MB RAM
Assurance Program(ISAP).ISAP most be current to receive updates to the integration at no additional charge. WEBLINK VIEWER REQUIREMENTS
Web Browser(minimum versions):Internet Explorer 5.5;Netscape Version 7.2,Firefox Version 1.0;Safari Version 1.2.4
• Other programs and Effects.Upgrades to existing programs,or the acquisition of new programs from vendors other than
MCCi,may have an effect on customizations made to the software by MCCi.MCCi will not be held responsible if upgrades SCANNERS
or changes made by the customer or another vendor or application preclude the operation of MCCi's customizations. Must utilize ISIS drivers
CLIENT SOFTWARE CUSTOMIZATIONS ADDITIONAL SERVICES
The client may also choose to customize their software intemally,without MCCi's help.MCCi is not responsible for any As an additional service/product under this contact MCC and MCCI can provide the following:
damages caused by the user's customization of the software.MCCI will not be held responsible for correcting any problems • Electronic Agenda and Legislative Management(Legistar).MCCI offers Legistar Software and related services which
that may occur from these customizations.Routine updates to the software may affect any customizations made by the user. provides electronic automation and creation of
Agendas.
If MCCi's help is required to correct/update any customizations made by the client,appropriate charges will apply. • Document Scanning Services(MuniScan).MCCi offers scanning,indexing and integration of hard copy documents with
Laserfiche Software to provide the Client with the most powerful index retrieval search engine available with the
CLIENT INFORMATION TECHNOLOGY ASSISTANCE following features:intuitive browse window,index cards,and fuzzy logic.
In order for MCCi to excel in customer service,the client must provide timely access to technical resources.The client must • Contract Management Software(Contract Assistant).MCCi offers the Contract Assistant Software(developed by
provide adequate technical support for all MCCi installation and support services.If the client does not have"in-house" Blueridge Software)which is a web based solution designed to provide control and automation of the contract
technical support,it is the client's responsibility to make available the appropriate Information Technology management process.
resources/consultant when needed. • Code Supplementation and Codification Services(MuniCode).Municipal Code Corporation offers supplementation of
existing Codes,Codification of Ordinances and Recodification of existing Codes.Our optional services include legal
SOFTWARE INSTALLATION review,republishing,editorial and index work and electronic options(CD,Internet).
MCCi will install all software outlined herein.If additional software is needed to bring the site up to specifications,customer • Utility Billing Services(MuniBills).MCCAdvantage offers billing,statement and remittance processing services as an
will be billed accordingly. additional benefit under this agreement.MCCAdvantage,a subsidiary of MCC,can provide the client with design,
END USER TRAINING printing and mailing services for customer billing/statements of all types.These services also include remittance
payment options,software and other billing solutions.
MCCi will provide instructor-led hands-on training in the operation of the Laserfiche Software.
SYSTEM ADMINISTRATOR TRAINING AGREEMENT EXTENDED TO OTHER GOVERNMENTAL UNITS
MCCI will MCCi agrees to allow any other Government agency to purchase items,at the same terms,conditions and pricing as this
provide a training session for Client's Systems Administrator.The Training will include Configuring Laserfiche contract during the period of time that this contract is in effect.Minor changes in terms and conditions may be negotiated by
System,Database Maintenance,Security Settings,Data Back Up,Methods of Communication for Laserfiche Software Support, MCCi and participating Government agencies.Any orders issued against this agreement shall be the sole responsibility of the
and Solution Development. Government agency placing the order.It is understood that the Client shall incur no financial responsibility g y p g p ty in connection with
SITE PREPARATION any purchase by another Government agency.
The Client site should be ready for installation according to specifications outlined within the Hardware section listed below.If TRAVEL EXPENSES
site is not prepared and results in cancellation,delays,or rescheduling of an installation after MCCi has made travel If the client cancels or reschedules an installation after MCCi has made travel arrangements,travel expenses may be incurred
arrangements,the client may incur expenses due to circumstances such as non-refundable airline tickets,training/install due to circumstances such as non-refundable airline tickets,hotel reservations,rental cars,etc.
charges,hotel reservations,rental cars,etc.
MCG PROJECT MANAGEMENT SERVICES LIMITED LIABILITY
MCCI Project Management services are overseen by CDIA-certified MCCI In no event shall MCG's total liability to the client exceed the project fees paid to MCCi by the client.
g y professionals.MCCI administers these services and
concentrates on defining business requirements and the deliverables that follow. PAYMENT&BILLING TERMS
MCCI will invoice fifty percent(50%)of the total contract amount upon receipt of the signed contract.Sales Tax will be
Initial Implementation-The assigned MCCI Project Manager will perform a remote pre-installation solution development plan included where applicable.Balance of total project will be invoiced and billed upon completion of installation. Payment will
including configuration of security rules for the Client prior to installation and training.This consultation will include a review
of current document organization and retrieval practices to determine desired indexing methods,as well as other basic system be due upon receipt of an invoice.
set up needs.Once this information has been gathered and provided to the MCCI project manager,the basic folder structure, TERMINATION
document naming scheme,scheme,and template set-up will be configured prior to onsite training.Project Management The services provided in this agreement will be in full force and effect for a period of three(3)years from the date of shipment
Services may also be included for special projects,remote training,as well as specific departmental needs. of the completed product to the organization.Thereafter,this agreement will be automatically renewed from year to year,
provided that either party may alter or cancel the terms of this agreement upon sixty(60)days'written notice.
Future Implementations(additional software)—MCCi Project Management services may be included to provide remote
training and/or installation,template creation,specific consultation needs such as security set up,or others needs related to
adding additional software and/or departments for the defined project.
These services are included to ensure the Client is prepared for the final project implementation.
MANAGED SERVICES
RECOMMENDED MINIMUM HARDWARE SPECIFICATIONS
MCCi will provide necessary consultation as to the compatibility of current hardware with the Laserfiche System.
Changes and recommendations will be made at the time of consultation. See system requirements below. Please
keep in mind that these are the minimum system requirements. All scanners also require the ScanConnect
Software,which is quoted within our pricing section.
HARDWARE
Hardware prices do fluctuate frequently. Pricing will be confirmed prior to order. Support for all Hardware is
provided by the hardware manufacturer and is the responsibility of the Client. Manufacturer warranties can be
quoted upon request.
SCANNING STATION PC
OS:Windows Professional 2000 or XP
CPU:800 MHz processor or faster
Memory:256 MB RAM
Communications:TCP/IP
Web browser:Internet Explorer 6.0 or higher
CLIENT REQUIREMENTS
OS:Windows Professional 2000 or XP
CPU:Pentium III 700 MHz processor or faster
Memory: 128 MB RAM
Communications:TCP/IP
Web browser: Internet Explorer 6.0 or higher
SERVER REQUIREMENTS
OS:Windows 2000 or Windows 2003.
CPU: Pentium 4 1 GHz processor or faster
Memory:512 MB RAM minimum; 1 MB per additional user
Communications :TCP/IP
FOR LF UNITED VERSION ONLY:
Database Engine: MS SQL Server 2000(service pack 3 or higher)
WEBLINK REQUIREMENTS
Windows 2000 with IIS 5.0 or Windows 2003 with IIS 6.0
CPU:Pentium III 650 MHz processor
Memory:256 MB RAM
WEBLINK VIEWER REQUIREMENTS
Web Browser(minimum versions): Internet Explorer 5.5; Netscape Version 7.2, Firefox Version 1.0;Safari Version
1.2.4
SCANNERS
Must utilize ISIS drivers