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02 February 28, 2019 Toll Policy and Operations Comments are welcomed by the Commission. If you wish to provide comments to the Commission, please complete and submit a Speaker Card to the Clerk of the Board. MEETING AGENDA Toll Policy and Operations Committee Time: 11:00 a.m. Date: February 28, 2019 Location: Riverside County Transportation Commission County of Riverside Administration Center 4080 Lemon St, Third Floor, Riverside CA 92501 COMMITTEE MEMBERS Brian Berkson, Chair / Chris Barajas, City of Jurupa Valley Lloyd White, Vice Chair/ Julio Martinez, City of Beaumont Larry Smith / Jim Hyatt, City of Calimesa Clint Lorimore / Todd Rigby, City of Eastvale Dana Reed / To Be Appointed, City of Indian Wells Victoria Baca / Carla Thornton, City of Moreno Valley Michael M. Vargas / Rita Rogers, City of Perris Ben J. Benoit / Joseph Morabito, City of Wildomar STAFF Anne Mayer, Executive Director Michael Blomquist, Toll Program Director AREAS OF RESPONSIBILITY Policies involving the Commission’s Toll Facilities Setting Tolls or Rates Considering Contracts with Vendors Working on the Toll Program Statewide and Federal Legislative Issues Regarding Tolling Outreach and Marketing of the Toll Facilities Interactions with Neighboring Jurisdictions Regarding Toll Matters User-Based Funding Programs and Future Opportunities for Toll Facility Development in Riverside County RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE www.rctc.org AGENDA* *Actions may be taken on any item listed on the agenda 11:00 a.m. Thursday, February 28, 2019 March Field Conference Room (Formerly Conference Room A) County of Riverside Administrative Center 4080 Lemon Street, Third Floor Riverside, California In compliance with the Brown Act and Government Code Section 54957.5, agenda materials distributed 72 hours prior to the meeting, which are public records relating to open session agenda items, will be available for inspection by members of the public prior to the meeting at the Commission office, 4080 Lemon Street, Third Floor, Riverside, CA, and on the Commission’s website, www.rctc.org. In compliance with the Americans with Disabilities Act, Government Code Section 54954.2, and the Federal Transit Administration Title VI, please contact the Clerk of the Board at (951) 787-7141 if special assistance is needed to participate in a Commission meeting, including accessibility and translation services. Assistance is provided free of charge. Notification of at least 48 hours prior to the meeting time will assist staff in assuring reasonable arrangements can be made to provide assistance at the meeting. 1. CALL TO ORDER 2. ROLL CALL 3. PLEDGE OF ALLEGIANCE 4. PUBLIC COMMENTS – Each individual speaker is limited to speak three (3) continuous minutes or less. The Committee may, either at the direction of the Chair or by majority vote of the Committee, waive this three minute time limitation. Depending on the number of items on the Agenda and the number of speakers, the Chair may, at his/her discretion, reduce the time of each speaker to two (2) continuous minutes. Also, the Committee may terminate public comments if such comments become repetitious. In addition, the maximum time for public comment for any individual item or topic is thirty (30) minutes. Speakers may not yield their time to others without the consent of the Chair. Any written documents to be distributed or presented to the Committee shall be submitted to the Clerk of the Board. This policy applies to Public Comments and comments on Agenda Items. Under the Brown Act, the Board should not take action on or discuss matters raised during public comment portion of the agenda which are not listed on the agenda. Board members may refer such matters to staff for factual information or to be placed on the subsequent agenda for consideration. Toll Policy and Operations Committee February 28, 2019 Page 2 5. APPROVAL OF MINUTES – AUGUST 23, 2018 6. ADDITIONS/REVISIONS (The Committee may add an item to the Agenda after making a finding that there is a need to take immediate action on the item and that the item came to the attention of the Committee subsequent to the posting of the agenda. An action adding an item to the agenda requires 2/3 vote of the Committee. If there are less than 2/3 of the Committee members present, adding an item to the agenda requires a unanimous vote. Added items will be placed for discussion at the end of the agenda.) 7. 91 EXPRESS LANES MONTHLY STATUS REPORTS Page 1 Overview This item is for the Committee to receive and file the 91 Express Lanes Monthly Reports. 8. 15 EXPRESS LANES CUSTOMER TRANSPONDER ACCOUNT FEE POLICIES AND TOLL POLICIES Page 69 Overview This item is for the Committee to: 1) Adopt Resolution No. 19-003, “Resolution of the Riverside County Transportation Commission Adopting the Amended and Restated Interstate 15 Express Lanes Toll Policy Goals and Toll Policies”; 2) Adopt Resolution No. 19-004, “Resolution of the Riverside County Transportation Commission Regarding the 15 Express Lanes Transponder and Customer Account Fee Policies”; and 3) Forward to the Commission for final action. 9. ELECTION OF OFFICERS Page 120 Overview This item is for the Toll Policy and Operations Committee to conduct an election of officers for 2019 – Chair and Vice Chair. 10. COMMISSIONERS / STAFF REPORT Overview This item provides the opportunity for the Commissioners and staff to report on attended and upcoming meeting/conferences and issues related to Commission activities. Toll Policy and Operations Committee February 28, 2019 Page 3 11. ADJOURNMENT The next Toll Policy and Operations Committee meeting is scheduled to be held at 11:00 a.m., Thursday, May 23, 2019, March Field, Third Floor, County Administrative Center, 4080 Lemon Street, Riverside. AGENDA ITEM 5 MINUTES RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE Thursday, August 23, 2018 MINUTES 1. CALL TO ORDER The meeting of the Toll Policy and Operations Committee was called to order by Commissioner Dana Reed at 11:01 a.m., in the March Field Conference Room at the County of Riverside Administrative Center, 4080 Lemon Street, First Floor, Riverside, California, 92501. 2. ROLL CALL Members/Alternates Present Members Absent Deborah Franklin Victoria Baca Lloyd White Michael Vargas Jim Hyatt Clint Lorimore Dana Reed Brian Berkson Ben J. Benoit* *arrived after meeting was called to order 3. PLEDGE OF ALLEGIANCE Clerk of the Board Lisa Mobley led the Budget and Implementation Committee in a flag salute. 4. ELECTION OF OFFICERS Commissioner Reed led the election of officers by opening nominations for the position of Chair. Commissioner Franklin nominated Commissioner Brian Berkson for the position of Chair for 2018. No other nominations were received. RCTC Toll Policy and Operations Committee Minutes August 23, 2018 Page 2 Motion was made by Commissioner White, seconded by Commissioner Hyatt, to close the nominations and elect Commissioner Berkson as Chair. Commissioner Berkson was elected as the Toll Policy and Operations Committee’s Chair for 2018. At this time, Commissioner Berkson assumed the Chair and opened nominations for the Vice Chair position for 2018. Commissioner Hyatt nominated Commissioner Lloyd White for the Vice Chair position for 2018. No other nominations were received and the Chair closed the nominations. Motion was made by Commissioner Hyatt, seconded by Commissioner Franklin to elect Commissioner Hyatt as the Toll Policy and Operations Committee’s Vice Chair for 2018. 5. PUBLIC COMMENTS There were no requests to speak from the public. 6. ADDITIONS / REVISIONS There were no additions or revisions to the agenda. 7. TOLL PROGRAM OVERVIEW AND FISCAL YEAR 2017-2018 OPERATING RESULTS Michael Blomquist, Toll Programs Director, presented an overview of the Toll Program including its origins, milestones, and summary of results after its full fiscal year. Chair Berkson asked if revenue is generated from violations given, and Mr. Blomquist confirmed revenue is generated and that is included in the overall revenue results and can be broken down in future reports. In response to questions regarding excess revenue, Mr. Blomquist stated gross revenue is used to operate the facility on an annual basis, establish reserve funds for long-term maintenance, a separate one-time reserve fund to satisfy financing requirements, and the debt payment. After all obligations are paid, surplus revenue is statutorily required by the tolling authority to be spent for transportation purposes within the corridor within which it was generated. The Commission will decide how to use any surplus revenue in the future. Anne Mayer, Executive Director, clarified fifty percent of surplus revenue goes towards repayment of the TIFIA loan. Jennifer Crosson, Toll Operations Manager, clarified the Toll Program does not receive any revenue from citations issued by the California Highway Patrol (CHP) as that revenue goes back to the State. The purpose of having a contract with the CHP is to provide a deterrent and to assist with incident management. RCTC Toll Policy and Operations Committee Minutes August 23, 2018 Page 3 At this time, Commissioner Benoit joined the meeting. M/S/C to receive and file a presentation providing an overview of the Commission’s toll program and the results from the latest year of operations. 8. TOLL BUILDING PROJECTS OVERVIEW John Tarascio, Bechtel Toll Building Project Manager presented an overview of the Toll Building Program, including the I-15 Regional Operations Center, 91 Express Lanes Customer Service Center, and the Facilities and Maintenance Building. M/S/C to receive and file a presentation providing an overview of the Commission’s toll building projects. 9. RCTC EXPRESS LANES BRANDING Catherine Larson, Principal Consultant, provided an overview of the branding for the express lanes including naming it the Riverside Express, choosing a color palette, graphic standards and style guide, and logo guidelines. Final logo will be presented at a future meeting. M/S/C to receive and file a presentation regarding brand identity for the express lanes and status of the ongoing process. 10. RCTC 91 EXPRESS LANES TOLL POLICY Jennifer Crosson, Toll Operations Manager, presented an overview of the current Toll Policy, and the proposed changes to the Toll Policy after reviewing challenges over a sixteen-month period. Proposed changes include adjusting level of service volumes to single lane volumes, adjusting super-peak volume triggers, adjusting super-peak toll amounts, and an annual inflation adjustment. Commissioner Lorimore asked if there was a cap to the proposed adjustments, and Ms. Crosson stated there is not. In response to additional questions, Ms. Crosson discussed the congestion credit program in times where there is an accident on the toll lanes. M/S/C (Reed/Hyatt) to: 1) Approve Resolution 18-014, “Amended and Restated Resolution of the Riverside County Transportation Commission Regarding the RCTC 91 Express Lane Toll Policy” 2) Forward to the Commission to hold a public hearing RCTC Toll Policy and Operations Committee Minutes August 23, 2018 Page 4 10. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA There were no items pulled from the consent calendar. 11. COMMISSIONERS / STAFF REPORT Commissioner Lorimore discussed the necessity of looking at rebranding of the Inland Empire region in the future. 12. ADJOURNMENT There being no further business for consideration by the Toll Policy and Operations Committee, the meeting was adjourned at 12:32 p.m. Respectfully submitted, Lisa Mobley Clerk of the Board AGENDA ITEM 7 BLANK Agenda Item 7 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 28, 2019 TO: Toll Policy and Operations Committee FROM: Eric DeHate, Senior Management Analyst THROUGH: Michael Blomquist, Toll Program Director SUBJECT: 91 Express Lanes Monthly Status Reports STAFF RECOMMENDATION: This item is for the Committee to receive and file the 91 Express Lanes Monthly Reports. BACKGROUND INFORMATION: Monthly reports are prepared to document 91 Express Lanes performance. Monthly reports include information for both Orange County Transportation Athorityand RCTC’s segments of the Express Lanes. Prior to Fiscal Year 2019, executive management forwarded the monthly 91 Express Lanes reports to the Commissioners. With the establishment of the Toll Policy and Operations Committee, the monthly reports will be provided through the committee agenda package as a receive and file item. Attachments: 1) 91 Express Lanes Status Report for October 2018 2) 91 Express Lanes Status Report for November 2018 3) 91 Express Lanes Status Report for December 2018 1 BLANK Orange County Transportation Authority Riverside County Transportation Commission Status Report October 2018 As of October 31, 2018 ATTACHMENT 1 2 2 Table of Contents Operations Overview OCTA ....................................................................................................... 3 Traffic and Revenue Statistics for OCTA .................................................................................... 3 OCTA Traffic and Revenue Summary ........................................................................................ 4 OCTA Eastbound Peak-Hour Volumes ...................................................................................... 6 OCTA Westbound Peak-Hour Volumes ..................................................................................... 7 OCTA Operational Highlights ..................................................................................................... 8 Financial Highlights OCTA ......................................................................................................... 9 Operations Overview RCTC ....................................................................................................... 9 Traffic and Revenue Statistics for RCTC ...................................................................................10 RCTC Traffic and Revenue Summary .......................................................................................11 RCTC Peak-Hour Volumes .......................................................................................................13 RCTC Eastbound Peak-Hour Volumes .....................................................................................14 RCTC Westbound Peak-Hour Volumes ....................................................................................16 RCTC Operational Highlights ....................................................................................................18 Financial Highlights RCTC ........................................................................................................19 Joint Agency Trip and Revenue Statistics .................................................................................20 Joint Agency Traffic Statistics ...................................................................................................20 Joint Agency Performance Measures ........................................................................................21 Joint Agency Transponder Distribution ......................................................................................21 Number of Accounts by Fiscal Year ..........................................................................................22 Incoming Email Activity .............................................................................................................22 3 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the OCTA 91 Express Lanes for October 2018 was 1,505,256. This represents a daily average of 48,557. This is a 4.1% increase in total traffic volume from the same period last year when traffic levels totaled 1,446,024. Potential toll revenue for the month was $4,557,905 which represents an increase of 5.6% from the prior year’s total of $4,314,826. Carpool percentage for the month was 24.57% as compared to the previous year’s rate of 22.95%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the month of October 2018. Current Month-to-Date (MTD) as of October 31, 2018 Trips Oct-18 MTD Actual Stantec MTD Projected # Variance % Variance Oct-17 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,135,413 1,156,440 (21,027) (1.8%)1,114,127 1.9% 3+ Lanes 369,843 313,385 56,458 18.0% 331,897 11.4% Total Gross Trips 1,505,256 1,469,825 35,431 2.4% 1,446,024 4.1% Revenue Full Toll Lanes $4,480,483 $4,568,113 ($87,630) (1.9%)$4,247,364 5.5% 3+ Lanes $77,422 $87,146 ($9,724) (11.2%)$67,462 14.8% Total Gross Revenue $4,557,905 $4,655,259 ($97,354) (2.1%)$4,314,826 5.6% Average Revenue per Trip Average Full Toll Lanes $3.95 $3.95 ($0.00) (0.1%)$3.81 3.5% Average 3+ Lanes $0.21 $0.28 ($0.07) (24.7%)$0.20 3.0% Average Gross Revenue $3.03 $3.17 ($0.14) (4.4%)$2.98 1.5% 4 4 The 2019 fiscal year-to-date (YTD) traffic volume is 6.8% higher when compared with the same period last year. The 2019 fiscal year-to-date revenue is 6.7% higher than for the same period last year. Year-to-date average revenue per-trip is $2.97. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2018 through October 2018. FY 2018-19 Year to Date as of October 31 , 2018 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 4,415,720 4,468,915 (53,195) (1.2%)4,215,027 4.8% 3+ Lanes 1,557,263 1,356,908 200,355 14.8% 1,379,609 12.9% Total Gross Trips 5,972,983 5,825,824 147,159 2.5% 5,594,636 6.8% Revenue Full Toll Lanes $17,424,865 $17,753,680 ($87,630) (0.5%)$16,334,619 6.7% 3+ Lanes $305,727 $338,615 ($9,724) (2.9%)$289,083 5.8% Total Gross Revenue $17,730,592 $18,092,295 ($97,354) (0.5%)$16,623,702 6.7% Average Revenue per Trip Average Full Toll Lanes $3.95 $3.97 ($0.03) (0.7%)$3.88 1.8% Average 3+ Lanes $0.20 $0.25 ($0.05) (21.3%)$0.21 (6.3%) Average Gross Revenue $2.97 $3.11 ($0.14) (4.4%)$2.97 (0.1%) 5 5 O CTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. 1,069,688 1,161,329 1,049,290 1,135,413 413,104 406,156 368,160 369,843 0 200,000 400,000 600,000 800,000 1,000,000 1,200,000 1,400,000 1,600,000 1,800,000 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19Volume Month FY 2018-19 Traffic Volume Overview Full Toll Lanes 3+ Lanes $4,214,894 $4,624,936 $4,104,552 $4,480,483 $78,927 $84,776 $64,603 $77,422 $2,500,000 $3,000,000 $3,500,000 $4,000,000 $4,500,000 $5,000,000 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19Revenue Month FY 2018-19 Revenue Summary Full Toll Lanes 3+ Lanes 6 6 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 26 times during the month of October 2018. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 75% of defined capacity. OCTA EASTBOUND PEAK -HOUR VOLUMES PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.05 354 2,476 73% $5.05 398 2,844 84% $5.05 391 2,893 85%$5.20 440 3,150 93% $5.35 516 3,503 103% 1500 - 1600 $5.40 589 2,884 85% $5.65 645 2,891 85%$6.25 630 3,344 98%$6.00 612 3,039 89% $9.65 719 2,833 83% 1600 - 1700 $5.25 489 3,036 89% $5.50 476 2,985 88% $6.75 496 2,961 87% $9.30 410 2,574 76% $9.45 529 3,032 89% 1700 - 1800 $5.20 553 3,204 94%$5.40 500 2,952 87% $6.90 432 2,592 76% $9.20 524 2,767 81% $6.90 534 2,811 83% 1800 - 1900 $5.40 578 2,401 71% $3.85 611 2,878 85% $3.85 696 3,023 89% $4.75 542 2,847 84% $6.40 678 2,811 83% 1900 - 2000 $3.75 478 1,755 52% $3.75 562 2,386 70% $3.75 504 1,993 59% $5.50 721 2,865 84% $5.95 595 2,147 63% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.05 422 2,555 75% $5.05 421 2,923 86% $5.05 450 2,990 88%$5.20 447 3,311 97% $5.35 528 3,569 105% 1500 - 1600 $5.40 622 2,898 85% $5.65 640 2,820 83%$6.25 671 3,184 94% $6.00 630 3,056 90%$9.65 691 2,709 80% 1600 - 1700 $5.25 467 2,838 83% $5.50 464 3,017 89% $6.75 512 2,915 86% $9.30 454 2,592 76% $9.45 494 2,792 82% 1700 - 1800 $5.20 493 3,019 89% $5.40 476 2,858 84% $6.90 434 2,626 77% $9.20 515 2,889 85% $6.90 583 2,856 84% 1800 - 1900 $5.40 619 2,442 72% $3.85 630 2,987 88% $3.85 645 2,922 86% $4.75 661 2,910 86% $6.40 655 2,734 80% 1900 - 2000 $3.75 497 1,726 51% $3.75 604 2,467 73% $3.75 653 2,550 75% $5.50 686 2,674 79% $5.95 675 2,329 69% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.05 376 2,435 72% $5.05 432 2,825 83% $5.05 447 3,011 89%$5.20 478 3,303 97% $5.35 510 3,324 98% 1500 - 1600 $5.40 598 2,942 87% $5.65 575 2,456 72%$6.25 633 3,166 93% $6.00 626 3,106 91%$9.65 699 2,675 79% 1600 - 1700 $5.25 452 2,943 87% $5.50 445 2,915 86% $6.75 470 2,920 86% $9.30 457 2,502 74% $9.45 526 2,933 86% 1700 - 1800 $5.20 512 2,987 88%$5.40 571 3,125 92%$6.90 450 2,514 74% $9.20 501 2,880 85% $6.90 581 2,957 87% 1800 - 1900 $5.40 668 2,645 78%$3.85 659 3,106 91%$3.85 710 3,036 89%$4.75 685 3,071 90%$6.40 661 2,666 78% 1900 - 2000 $3.75 447 1,702 50% $3.75 539 2,185 64% $3.75 567 2,198 65% $5.50 663 2,453 72% $5.95 656 2,305 68% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.05 399 2,564 75% $5.05 441 2,928 86%$5.05 453 3,075 90%$5.20 401 2,701 79%$5.35 545 3,491 103% 1500 - 1600 $5.40 648 3,051 90%$5.65 669 2,849 84%$6.25 668 3,219 95% $6.00 703 3,271 96%$9.65 701 2,906 85% 1600 - 1700 $5.25 439 2,948 87% $5.50 442 2,861 84% $6.75 426 2,548 75% $9.30 454 2,554 75% $9.45 517 2,831 83% 1700 - 1800 $5.20 521 3,048 90% $5.40 556 3,151 93%$6.90 456 2,593 76% $9.20 522 2,939 86% $6.90 559 2,797 82% 1800 - 1900 $5.40 699 2,676 79% $3.85 692 3,024 89% $3.85 651 2,945 87% $4.75 693 2,979 88% $6.40 694 2,865 84% 1900 - 2000 $3.75 471 1,751 52% $3.75 551 2,323 68% $3.75 669 2,565 75% $5.50 657 2,513 74% $5.95 668 2,326 68% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.05 442 2,589 76% $5.05 410 2,875 85%$5.05 537 3,215 95% 1500 - 1600 $5.40 654 3,195 94%$5.65 635 2,715 80%$6.25 653 3,230 95% 1600 - 1700 $5.25 480 2,919 86% $5.50 432 2,894 85% $6.75 522 2,915 86% 1700 - 1800 $5.20 504 2,876 85% $5.40 524 2,982 88% $6.90 484 2,603 77% 1800 - 1900 $5.40 729 2,844 84% $3.85 669 3,002 88%$3.85 631 3,085 91% 1900 - 2000 $3.75 540 2,095 62% $3.75 651 2,514 74% $3.75 405 1,573 46% Thursday 11/01/18 Friday 11/02/18Monday 10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 Thursday 10/25/18 Friday 10/26/18 Thursday 10/18/18 Friday 10/19/18 Monday 10/22/18 Tuesday 10/23/18 Wednesday 10/24/18 Thursday 10/11/18 Friday 10/12/18 Monday 10/15/18 Tuesday 10/16/18 Wednesday 10/17/18 Thursday 10/04/18 Friday 10/05/18 Monday 10/08/18 Tuesday 10/09/18 Wednesday 10/10/18 Monday 10/01/18 Tuesday 10/02/18 Wednesday 10/03/18 7 7 OCTA W ESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.00 752 2,376 70%$3.00 749 2,372 70%$3.00 788 2,369 70% $3.00 726 2,250 66% $3.00 658 1,912 56% 0500 - 0600 $4.85 784 2,401 71% $4.85 874 2,463 72% $4.85 800 2,344 69% $4.85 850 2,375 70% $4.60 597 1,876 55% 0600 - 0700 $5.05 582 1,984 58% $5.05 545 1,955 58% $5.05 577 1,895 56% $5.05 625 1,971 58% $4.85 726 2,302 68% 0700 - 0800 $5.55 523 2,144 63% $5.55 500 2,100 62% $5.55 450 1,960 58% $5.55 477 2,117 62% $5.40 449 1,965 58% 0800 - 0900 $5.05 299 2,016 59% $5.05 318 2,139 63% $5.05 313 2,110 62% $5.05 315 2,111 62% $4.85 275 1,788 53% 0900 - 1000 $4.00 289 1,966 58% $4.00 255 2,030 60% $4.00 287 2,058 61% $4.00 261 1,981 58% $4.00 346 1,824 54% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.00 706 2,266 67% $3.00 761 2,342 69% $3.00 787 2,364 70% $3.00 784 2,309 68% $3.00 666 1,938 57% 0500 - 0600 $4.85 691 2,185 64% $4.85 886 2,539 75% $4.85 815 2,357 69% $4.85 860 2,364 70% $4.60 774 2,324 68% 0600 - 0700 $5.05 553 1,938 57% $5.05 581 1,982 58% $5.05 655 2,067 61% $5.05 628 2,021 59% $4.85 603 1,981 58% 0700 - 0800 $5.55 419 1,849 54% $5.55 498 2,012 59% $5.55 456 2,018 59% $5.55 478 2,130 63% $5.40 432 1,761 52% 0800 - 0900 $5.05 295 1,787 53% $5.05 304 2,096 62% $5.05 304 2,049 60% $5.05 322 2,011 59% $4.85 290 1,725 51% 0900 - 1000 $4.00 285 1,648 48% $4.00 270 1,970 58% $4.00 325 2,273 67% $4.00 282 2,052 60% $4.00 279 1,586 47% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.00 768 2,412 71% $3.00 786 2,339 69% $3.00 788 2,338 69% $3.00 708 2,158 63% $3.00 665 1,982 58% 0500 - 0600 $4.85 825 2,350 69% $4.85 848 2,394 70% $4.85 796 2,340 69% $4.85 874 2,426 71% $4.60 727 2,277 67% 0600 - 0700 $5.05 618 2,010 59% $5.05 572 1,959 58% $5.05 626 1,998 59% $5.05 626 2,007 59% $4.85 615 1,971 58% 0700 - 0800 $5.55 481 1,980 58% $5.55 478 1,988 58% $5.55 483 2,026 60% $5.55 521 2,136 63% $5.40 397 1,705 50% 0800 - 0900 $5.05 290 1,886 55% $5.05 322 2,109 62% $5.05 308 2,011 59% $5.05 302 1,895 56% $4.85 298 1,798 53% 0900 - 1000 $4.00 274 1,942 57% $4.00 267 2,070 61% $4.00 287 1,943 57% $4.00 319 2,246 66% $4.00 300 1,623 48% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.00 764 2,424 71% $3.00 771 2,314 68% $3.00 791 2,377 70% $3.00 776 2,297 68% $3.00 654 1,922 57% 0500 - 0600 $4.85 833 2,368 70% $4.85 927 2,472 73% $4.85 809 2,337 69% $4.85 844 2,403 71% $4.60 731 2,350 69% 0600 - 0700 $5.05 601 2,010 59% $5.05 595 2,016 59% $5.05 617 2,028 60% $5.05 648 1,976 58% $4.85 614 1,985 58% 0700 - 0800 $5.55 496 2,008 59% $5.55 492 2,090 61% $5.55 504 2,183 64% $5.55 518 2,182 64% $5.40 420 1,795 53% 0800 - 0900 $5.05 318 2,046 60% $5.05 308 2,129 63% $5.05 327 2,089 61% $5.05 294 2,136 63% $4.85 307 1,751 52% 0900 - 1000 $4.00 276 1,883 55% $4.00 277 2,101 62% $4.00 293 1,995 59% $4.00 297 2,159 64% $4.00 262 1,589 47% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.00 744 2,444 72% $3.00 769 2,321 68% $3.00 791 2,337 69% 0500 - 0600 $4.85 812 2,334 69% $4.85 889 2,431 72% $4.85 833 2,336 69% 0600 - 0700 $5.05 589 2,018 59% $5.05 569 1,914 56% $5.05 641 2,103 62% 0700 - 0800 $5.55 468 1,978 58% $5.55 523 2,175 64% $5.55 477 2,055 60% 0800 - 0900 $5.05 263 1,888 56% $5.05 346 2,204 65% $5.05 272 1,870 55% 0900 - 1000 $4.00 283 1,910 56% $4.00 272 1,958 58% $4.00 260 1,770 52% Friday 11/02/18 Thursday 10/25/18 Thursday 10/18/18 Monday 10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 10/19/18 Monday 10/22/18 Tuesday 10/23/18 Wednesday 10/24/18 Friday 10/26/18 Thursday 10/11/18 Friday 10/12/18 Monday 10/15/18 Tuesday 10/16/18 Wednesday 10/17/18 Thursday 10/04/18 Friday 10/05/18 Monday 10/08/18 Tuesday 10/09/18 Wednesday 10/10/18 Monday 10/01/18 Tuesday 10/02/18 Wednesday 10/03/18 8 8 OCTA OPERATIONAL HIGHLIGHTS On-road Operations OCTA Customer Assistance Specialists (CAS) responded to 100 calls during the month of October. Of those calls, 78 were to assist disabled vehicles and 11 calls to remove debris. The CAS provided assistance to 9 accidents in the Express Lanes and 2 accidents originating from the SR91 general-purpose lanes. Electronic Toll and Traffic Management System Project Update An agreement with Kapsch TrafficCom USA, Inc., (Kapsch) was executed in June 2018 to provide toll lane system integrator services for the design, installation, operations, and maintenance of the electronic toll and traffic management system for the 91 Express Lanes. During the month of October, Kapsch has developed several project plans and documentations and held monthly coordination meetings with OCTA and Cofiroute in preparation for the transition to the new 6C protocol in January 2019. It is anticipated OCTA lane system equipment at the gantries will be replaced in January 2019. 9 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the four months ending October 31, 2018, capital asset activities included $239;576 for the Electronic Toll and Traffic Management system replacement project. 10 10 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the RCTC 91 Express Lanes for October 2018 was 1,311,938. This represents a daily average of 42,321. This is a 6.4% increase in total traffic volume from the same period last year when traffic levels totaled 1,232,486. Potential toll revenue for the month was $4,913,634 which represents an increase of 25.7% from the prior year’s total of $3,910,198. Carpool percentage for the month was 22.73% as compared to the previous year’s rate of 20.32%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the month of October 2018. Current Month-to-Date (MTD) as of October 31, 2018 Trips OCT-18 MTD Actual Stantec MTD Projected # Variance % Variance OCT-17 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,013,705 657,272 356,433 54.2% 982,081 3.2% 3+ Lanes 298,233 214,285 83,948 39.2% 250,405 19.1% Total Gross Trips 1,311,938 871,557 440,381 50.5% 1,232,486 6.4% Revenue Full Toll Lanes $4,878,737 $1,953,700 $2,925,037 149.7% $3,879,974 25.7% 3+ Lanes $34,897 $0 $34,897 $30,224 15.5% Total Gross Revenue $4,913,634 $1,953,700 $2,959,934 151.5% $3,910,198 25.7% Average Revenue per Trip Average Full Toll Lanes $4.81 $2.97 $1.84 62.0% $3.95 21.8% Average 3+ Lanes $0.12 $0.00 $0.12 $0.12 0.0% Average Gross Revenue $3.75 $2.24 $1.51 67.4% $3.17 18.3% 11 11 The 2019 fiscal year-to-date (YTD) traffic volume is 6.3% higher when compared with the same period last year. The 2019 fiscal year-to-date revenue is 27% higher than for the same period last year. The traffic and revenue increases are attributed to higher demand and increase toll rates to manage the demand. Year-to-date average revenue per-trip is $3.58. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2018 through October 2018. FY 2018-19 Year to Date as of October 31, 2018 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 3,958,575 2,491,557 1,467,018 58.9% 3,856,885 2.6% 3+ Lanes 1,242,339 858,014 384,325 44.8% 1,034,890 20.0% Total Gross Trips 5,200,914 3,349,571 1,851,343 55.3% 4,891,775 6.3% Revenue Full Toll Lanes $18,501,369 $7,486,557 $11,014,812 147.1% $14,556,407 27.1% 3+ Lanes $142,652 $0 $142,652 $125,003 14.1% Total Gross Revenue $18,644,021 $7,486,557 $11,157,464 149.0% $14,681,410 27.0% Average Revenue per Trip Average Full Toll Lanes $4.67 $3.00 $1.67 55.7% $3.77 23.9% Average 3+ Lanes $0.11 $0.00 $0.11 $0.12 (8.3%) Average Gross Revenue $3.58 $2.24 $1.34 59.8% $3.00 19.3% 12 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. The chart below reflects the gross potential revenue breakdown between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. 958,212 1,043,813 942,845 1,013,705 325,279 323,925 294,904 298,233 0 175,000 350,000 525,000 700,000 875,000 1,050,000 1,225,000 1,400,000 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19Volume Month FY 2018-19 Traffic Volume Overview Full Toll Lanes 3+ Lanes $4,450,594 $4,893,862 $4,278,176 $4,878,737 $38,664 $39,292 $29,799 $34,897 $2,000,000 $2,400,000 $2,800,000 $3,200,000 $3,600,000 $4,000,000 $4,400,000 $4,800,000 $5,200,000 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19RevenueMonth FY 2018-19 Revenue Summary Full Toll Lanes 3+ Lanes 13 13 RCTC PEAK-HOUR VOLUMES RCTC regularly evaluates traffic volumes for peak period hours where Express Lanes performance is degraded and either increases or decreases tolls. Toll rates were adjusted once in October to improve the level of service in the peak hours where demand exceeded capacity. Hours highlighted in green were increased and hours highlighted in red were decreased. Hours that are highlighted in yellow were flagged for continued evaluation. 14 BLANK 14 RCTC E ASTBOUND PEAK -HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $4.05 201 961 1,162 D $5.15 208 956 1,164 D $5.15 223 1,053 1,276 E $7.55 239 1,150 1,389 F $16.40 322 1,303 1,625 F 1500 - 1600 $5.05 318 926 1,244 E $5.15 316 953 1,269 E $6.55 328 1,038 1,366 F $9.60 331 947 1,278 E $16.40 398 1,008 1,406 F 1600 - 1700 $4.05 206 885 1,091 D $4.05 212 901 1,113 D $3.95 210 997 1,207 E $8.55 176 862 1,038 D $11.40 267 1,057 1,324 F 1700 - 1800 $4.05 208 888 1,096 D $4.05 208 839 1,047 D $3.95 188 828 1,016 D $3.95 228 861 1,089 D $7.40 278 945 1,223 E 1800 - 1900 $4.05 224 726 950 C $4.05 270 814 1,084 D $3.95 298 893 1,191 D $3.95 261 799 1,060 D $5.05 332 916 1,248 E 1900 - 2000 $2.20 194 510 704 B $4.05 232 705 937 C $3.95 188 550 738 B $4.05 303 829 1,132 D $3.95 292 798 1,090 D PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $4.05 239 969 1,208 E $5.15 226 1,059 1,285 E $5.15 236 1,165 1,401 F $7.55 231 1,224 1,455 F $16.40 324 1,234 1,558 F 1500 - 1600 $5.05 338 945 1,283 E $5.15 320 955 1,275 E $6.55 352 990 1,342 F $9.60 357 988 1,345 F $16.40 406 937 1,343 F 1600 - 1700 $4.05 220 910 1,130 D $4.05 233 971 1,204 E $3.95 242 948 1,190 D $8.55 188 846 1,034 D $11.40 234 964 1,198 D 1700 - 1800 $4.05 245 877 1,122 D $4.05 236 829 1,065 D $3.95 204 839 1,043 D $3.95 226 985 1,211 E $7.40 252 965 1,217 E 1800 - 1900 $4.05 267 734 1,001 D $4.05 289 857 1,146 D $3.95 304 870 1,174 D $3.95 292 956 1,248 E $5.05 299 965 1,264 E 1900 - 2000 $2.20 234 561 795 B $4.05 253 700 953 C $3.95 253 722 975 C $4.05 281 786 1,067 D $3.95 329 862 1,191 D PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $4.05 184 945 1,129 D $5.15 219 1,004 1,223 E $5.15 230 1,154 1,384 F $7.55 257 1,166 1,423 F $16.40 311 1,158 1,469 F 1500 - 1600 $5.05 285 919 1,204 E $5.15 327 833 1,160 D $6.55 370 981 1,351 F $9.60 362 1,005 1,367 F $16.40 362 957 1,319 F 1600 - 1700 $4.05 191 868 1,059 D $4.05 214 1,008 1,222 E $3.95 220 958 1,178 D $8.55 250 1,198 1,448 F $11.40 274 997 1,271 E 1700 - 1800 $4.05 218 885 1,103 D $4.05 246 918 1,164 D $3.95 209 756 965 C $3.95 256 1,412 1,668 F $7.40 288 1,009 1,297 E 1800 - 1900 $4.05 289 725 1,014 D $4.05 308 851 1,159 D $3.95 307 815 1,122 D $3.95 301 933 1,234 E $5.05 294 894 1,188 D 1900 - 2000 $2.20 185 532 717 B $4.05 226 671 897 C $3.95 225 678 903 C $4.05 261 754 1,015 D $3.95 316 836 1,152 D PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $4.05 222 950 1,172 D $5.15 234 991 1,225 E $5.15 240 1,161 1,401 F $7.55 221 1,077 1,298 E $16.40 316 1,220 1,536 F 1500 - 1600 $5.05 342 928 1,270 E $5.15 350 958 1,308 F $6.55 377 1,035 1,412 F $9.60 406 1,077 1,483 F $16.40 368 1,074 1,442 F 1600 - 1700 $4.05 215 937 1,152 D $4.05 215 961 1,176 D $3.95 206 906 1,112 D $8.55 201 814 1,015 D $11.40 257 1,001 1,258 E 1700 - 1800 $4.05 216 892 1,108 D $4.05 233 885 1,118 D $3.95 203 841 1,044 D $3.95 261 929 1,190 D $7.40 274 1,119 1,393 F 1800 - 1900 $4.05 300 696 996 C $4.05 281 856 1,137 D $3.95 294 900 1,194 D $3.95 277 966 1,243 E $5.05 366 1,078 1,444 F 1900 - 2000 $2.20 191 522 713 B $4.05 231 645 876 C $3.95 279 709 988 C $4.05 240 717 957 C $3.95 298 1,010 1,308 F PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $4.05 216 990 1,206 E $5.15 206 990 1,196 D $5.15 252 1,087 1,339 F 1500 - 1600 $5.05 336 999 1,335 F $5.15 345 907 1,252 E $6.55 338 964 1,302 F 1600 - 1700 $4.05 224 942 1,166 D $4.05 195 972 1,167 D $3.95 243 936 1,179 D 1700 - 1800 $4.05 218 835 1,053 D $4.05 226 863 1,089 D $3.95 235 918 1,153 D 1800 - 1900 $4.05 320 783 1,103 D $4.05 261 799 1,060 D $3.95 284 994 1,278 E 1900 - 2000 $2.20 230 599 829 C $4.05 269 748 1,017 D $3.95 188 501 689 B 10/18/18 10/24/18 Thursday 10/25/18 Friday 10/19/18Monday10/15/18 Tuesday 10/16/18 Thursday 11/01/18 Friday 11/02/18Monday10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 Wednesday 10/17/18 Thursday Monday 10/22/18 Tuesday 10/23/18 Wednesday Wednesday 10/03/18 Thursday 10/04/18 Friday 10/05/18Monday10/01/18 Tuesday 10/02/18 10/11/18 Friday 10/12/18Monday10/08/18 Tuesday 10/09/18 Wednesday 10/10/18 Thursday Friday 10/26/18 15 15 Eastbound PM Peak - County Line to I-15 South PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $2.85 94 623 717 B $5.15 101 635 736 B $5.05 102 677 779 B $5.05 113 712 825 C $5.15 152 758 910 C 1500 - 1600 $2.85 145 619 764 B $2.80 157 626 783 B $5.15 162 660 822 C $5.15 162 622 784 B $2.80 167 581 748 B 1600 - 1700 $2.85 113 606 719 B $2.85 127 575 702 B $2.85 111 628 739 B $2.80 104 522 626 B $2.85 119 583 702 B 1700 - 1800 $2.85 115 583 698 B $2.85 125 589 714 B $2.85 93 528 621 B $2.85 104 546 650 B $2.85 96 495 591 B 1800 - 1900 $2.85 134 434 568 B $2.85 134 509 643 B $2.85 124 547 671 B $2.85 114 459 573 B $2.85 174 577 751 B 1900 - 2000 $2.85 109 360 469 B $2.85 158 489 647 B $2.85 130 408 538 B $2.85 178 581 759 B $2.85 169 415 584 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $2.85 98 589 687 B $5.15 108 716 824 C $5.05 132 740 872 C $5.05 127 789 916 C $5.15 134 766 900 C 1500 - 1600 $2.85 139 619 758 B $2.80 137 594 731 B $5.15 171 642 813 C $5.15 159 666 825 C $2.80 157 594 751 B 1600 - 1700 $2.85 145 666 811 C $2.85 112 594 706 B $2.85 110 630 740 B $2.80 106 638 744 B $2.85 125 586 711 B 1700 - 1800 $2.85 81 594 675 B $2.85 105 549 654 B $2.85 100 543 643 B $2.85 109 636 745 B $2.85 152 597 749 B 1800 - 1900 $2.85 148 422 570 B $2.85 146 582 728 B $2.85 120 573 693 B $2.85 140 580 720 B $2.85 159 530 689 B 1900 - 2000 $2.85 117 362 479 B $2.85 161 530 691 B $2.85 170 537 707 B $2.85 170 554 724 B $2.85 189 502 691 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $2.85 108 610 718 B $5.15 112 653 765 B $5.05 139 707 846 C $5.05 130 803 933 C $5.15 128 732 860 C 1500 - 1600 $2.85 160 592 752 B $2.80 139 559 698 B $5.15 142 654 796 B $5.15 144 650 794 B $2.80 179 606 785 B 1600 - 1700 $2.85 112 583 695 B $2.85 98 617 715 B $2.85 116 640 756 B $2.80 26 116 142 A $2.85 121 627 748 B 1700 - 1800 $2.85 113 569 682 B $2.85 136 610 746 B $2.85 108 525 633 B $2.85 131 567 698 B $2.85 139 582 721 B 1800 - 1900 $2.85 154 495 649 B $2.85 137 553 690 B $2.85 146 619 765 B $2.85 167 566 733 B $2.85 162 528 690 B 1900 - 2000 $2.85 118 360 478 B $2.85 141 482 623 B $2.85 154 453 607 B $2.85 177 518 695 B $2.85 162 439 601 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $2.85 110 647 757 B $5.15 116 678 794 B $5.05 127 730 857 C $5.05 95 657 752 B $5.15 138 775 913 C 1500 - 1600 $2.85 156 624 780 B $2.80 172 601 773 B $5.15 153 689 842 C $5.15 169 691 860 C $2.80 158 606 764 B 1600 - 1700 $2.85 110 624 734 B $2.85 108 621 729 B $2.85 98 574 672 B $2.80 124 616 740 B $2.85 118 577 695 B 1700 - 1800 $2.85 129 570 699 B $2.85 129 635 764 B $2.85 116 565 681 B $2.85 112 648 760 B $2.85 115 446 561 B 1800 - 1900 $2.85 156 492 648 B $2.85 160 544 704 B $2.85 147 518 665 B $2.85 145 598 743 B $2.85 137 415 552 B 1900 - 2000 $2.85 117 318 435 B $2.85 140 504 644 B $2.85 171 518 689 B $2.85 183 561 744 B $2.85 163 413 576 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $2.85 126 559 685 B $5.15 127 681 808 C $5.05 168 738 906 C 1500 - 1600 $2.85 154 710 864 C $2.80 138 557 695 B $5.15 159 644 803 C 1600 - 1700 $2.85 119 642 761 B $2.85 114 605 719 B $2.85 117 626 743 B 1700 - 1800 $2.85 127 595 722 B $2.85 118 637 755 B $2.85 123 548 671 B 1800 - 1900 $2.85 150 523 673 B $2.85 147 584 731 B $2.85 126 612 738 B 1900 - 2000 $2.85 155 427 582 B $2.85 143 561 704 B $2.85 89 314 403 B Friday 10/12/18Monday10/08/18 Tuesday 10/09/18 Monday 10/29/18 Tuesday 10/30/18 Thursday 10/18/18 Friday 10/19/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 11/02/18 Monday 10/15/18 Tuesday 10/16/18 Wednesday 10/17/18 Wednesday 10/10/18 Thursday Thursday 10/04/18 10/11/18 Monday 10/22/18 Tuesday 10/23/18 Wednesday 10/24/18 Thursday 10/25/18 Friday 10/26/18 Monday 10/01/18 Tuesday 10/02/18 Wednesday 10/03/18 Friday 10/05/18 16 16 RCTC W ESTBOUND PEAK -HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $6.55 391 1,065 1,456 F $6.55 380 1,067 1,447 F $6.55 411 1,094 1,505 F $6.55 397 1,078 1,475 F $3.95 357 723 1,080 D 0500 - 0600 $17.90 454 799 1,253 E $17.15 562 853 1,415 F $17.15 460 653 1,113 D $16.90 491 702 1,193 D $7.90 378 825 1,203 E 0600 - 0700 $16.55 330 895 1,225 E $16.15 295 813 1,108 D $15.15 382 1,052 1,434 F $15.15 365 965 1,330 E $7.15 544 1,543 2,087 F 0700 - 0800 $11.90 351 1,269 1,620 F $11.90 336 1,286 1,622 F $12.65 290 1,200 1,490 F $10.90 310 1,262 1,572 F $6.70 314 1,252 1,566 F 0800 - 0900 $7.15 190 1,373 1,563 F $7.15 208 1,653 1,861 F $7.15 223 1,410 1,633 F $7.90 228 1,402 1,630 F $5.15 194 1,155 1,349 E 0900 - 1000 $4.05 154 1,055 1,209 E $5.05 147 1,092 1,239 E $3.95 177 1,123 1,300 E $3.95 154 1,134 1,288 E $4.05 192 821 1,013 D AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $6.55 366 1,036 1,402 F $6.55 365 1,062 1,427 F $6.55 430 1,151 1,581 F $6.55 396 1,040 1,436 F $3.95 336 742 1,078 D 0500 - 0600 $17.90 436 805 1,241 E $16.15 566 1,038 1,604 F $17.15 486 629 1,115 D $16.90 479 687 1,166 D $7.90 459 993 1,452 F 0600 - 0700 $16.55 367 916 1,283 E $16.15 317 848 1,165 D $15.15 371 973 1,344 E $15.15 368 1,009 1,377 F $7.15 372 1,130 1,502 F 0700 - 0800 $11.90 331 1,229 1,560 F $11.90 349 1,181 1,530 F $12.65 337 1,233 1,570 F $10.90 336 1,213 1,549 F $5.05 332 1,348 1,680 F 0800 - 0900 $7.15 201 1,357 1,558 F $7.15 234 1,410 1,644 F $7.15 217 1,444 1,661 F $7.90 245 1,355 1,600 F $5.15 226 1,119 1,345 E 0900 - 1000 $4.05 148 990 1,138 D $5.05 168 1,153 1,321 E $3.95 173 1,090 1,263 E $3.95 180 1,201 1,381 F $4.05 175 914 1,089 D AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $6.55 388 1,038 1,426 F $6.55 403 1,001 1,404 F $6.55 432 1,084 1,516 F $6.55 418 1,319 1,737 F $3.95 348 755 1,103 D 0500 - 0600 $17.90 486 786 1,272 E $16.15 572 858 1,430 F $17.15 484 667 1,151 D $16.90 524 680 1,204 E $7.90 405 982 1,387 F 0600 - 0700 $16.55 333 884 1,217 E $16.15 305 768 1,073 D $15.15 366 991 1,357 F $15.15 369 960 1,329 E $7.15 377 1,157 1,534 F 0700 - 0800 $11.90 346 1,188 1,534 F $11.90 317 1,179 1,496 F $12.65 351 1,205 1,556 F $10.90 357 1,193 1,550 F $6.70 296 1,123 1,419 F 0800 - 0900 $7.15 189 1,320 1,509 F $7.15 254 1,384 1,638 F $7.15 204 1,415 1,619 F $7.90 182 1,196 1,378 F $5.15 204 1,035 1,239 E 0900 - 1000 $4.05 175 1,115 1,290 E $5.05 146 1,178 1,324 E $3.95 171 1,053 1,224 E $3.95 186 1,330 1,516 F $4.05 182 908 1,090 D AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $6.55 404 1,042 1,446 F $6.55 404 1,015 1,419 F $6.55 456 1,066 1,522 F $6.55 423 1,079 1,502 F $3.95 334 770 1,104 D 0500 - 0600 $17.90 509 732 1,241 E $16.15 622 907 1,529 F $17.15 482 657 1,139 D $16.90 506 722 1,228 E $7.90 418 1,063 1,481 F 0600 - 0700 $16.55 363 869 1,232 E $16.15 327 886 1,213 E $15.15 378 964 1,342 E $15.15 377 895 1,272 E $7.15 367 1,167 1,534 F 0700 - 0800 $11.90 341 1,176 1,517 F $11.90 332 1,167 1,499 F $12.65 354 1,288 1,642 F $10.90 363 1,206 1,569 F $6.70 323 1,095 1,418 F 0800 - 0900 $7.15 215 1,492 1,707 F $7.15 226 1,408 1,634 F $7.15 235 1,360 1,595 F $7.90 201 1,428 1,629 F $5.15 193 1,079 1,272 E 0900 - 1000 $4.05 155 1,046 1,201 E $5.05 170 1,187 1,357 F $3.95 152 1,101 1,253 E $3.95 168 1,262 1,430 F $4.05 139 795 934 C AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $6.55 407 1,041 1,448 F $6.55 396 1,036 1,432 F $6.55 429 1,073 1,502 F 0500 - 0600 $17.90 492 836 1,328 E $16.15 603 874 1,477 F $17.15 497 661 1,158 D 0600 - 0700 $16.55 298 970 1,268 E $16.15 306 752 1,058 D $15.15 380 987 1,367 F 0700 - 0800 $11.90 325 1,307 1,632 F $11.90 370 1,236 1,606 F $12.65 350 1,236 1,586 F 0800 - 0900 $7.15 202 1,308 1,510 F $7.15 215 1,392 1,607 F $7.15 197 1,270 1,467 F 0900 - 1000 $4.05 175 1,052 1,227 E $5.05 157 1,073 1,230 E $3.95 131 886 1,017 D 10/18/18 10/24/18 Thursday 10/25/18 Friday 10/19/18Monday10/15/18 Tuesday 10/16/18 Thursday 11/01/18 Friday 11/02/18Monday10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 Wednesday 10/17/18 Thursday Monday 10/22/18 Tuesday 10/23/18 Wednesday Wednesday 10/03/18 Thursday 10/04/18 Friday 10/05/18Monday10/01/18 Tuesday 10/02/18 10/11/18 Friday 10/12/18Monday10/08/18 Tuesday 10/09/18 Wednesday 10/10/18 Thursday Friday 10/26/18 17 17 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $5.05 240 744 984 C $5.05 252 728 980 C $5.05 245 717 962 C $5.05 231 690 921 C $2.85 183 600 783 B 0500 - 0600 $16.40 342 984 1,326 E $14.40 335 986 1,321 E $14.40 354 1,106 1,460 F $12.40 359 1,038 1,397 E $5.15 114 299 413 B 0600 - 0700 $15.40 320 1,097 1,417 F $13.40 312 1,120 1,432 F $15.40 327 982 1,309 E $13.40 340 948 1,288 E $6.65 279 886 1,165 D 0700 - 0800 $11.40 245 1,120 1,365 E $9.40 275 1,193 1,468 F $11.40 243 1,134 1,377 E $10.40 255 1,200 1,455 F $5.15 220 1,025 1,245 E 0800 - 0900 $6.50 134 1,184 1,318 E $6.50 144 1,230 1,374 E $6.50 144 1,229 1,373 E $6.65 125 1,123 1,248 E $5.15 128 919 1,047 D 0900 - 1000 $5.05 121 801 922 C $5.15 89 926 1,015 D $5.15 120 832 952 C $5.15 107 813 920 C $2.85 124 691 815 C AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $5.05 234 738 972 C $5.05 252 756 1,008 D $5.05 236 716 952 C $5.05 227 661 888 C $2.85 187 585 772 B 0500 - 0600 $16.40 280 929 1,209 E $14.40 357 1,008 1,365 E $14.40 331 1,073 1,404 F $12.40 363 1,074 1,437 F $5.15 334 949 1,283 E 0600 - 0700 $15.40 307 1,077 1,384 E $13.40 314 1,090 1,404 F $15.40 326 1,053 1,379 E $13.40 346 1,059 1,405 F $6.65 304 868 1,172 D 0700 - 0800 $11.40 183 1,045 1,228 E $9.40 258 1,173 1,431 F $11.40 254 1,173 1,427 F $10.40 237 1,202 1,439 F $5.15 173 870 1,043 D 0800 - 0900 $6.50 109 924 1,033 D $6.50 153 1,248 1,401 F $6.50 152 1,281 1,433 F $6.65 143 1,158 1,301 E $5.15 132 857 989 C 0900 - 1000 $5.05 95 635 730 B $5.15 96 778 874 C $5.15 130 930 1,060 D $5.15 98 840 938 C $2.85 99 575 674 B AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $5.05 238 757 995 C $5.05 238 739 977 C $5.05 247 645 892 C $5.05 257 746 1,003 D $2.85 190 639 829 C 0500 - 0600 $16.40 348 966 1,314 E $14.40 354 978 1,332 E $14.40 331 1,085 1,416 F $12.40 370 1,078 1,448 F $5.15 267 1,021 1,288 E 0600 - 0700 $15.40 342 1,099 1,441 F $13.40 329 1,142 1,471 F $15.40 345 1,007 1,352 E $13.40 353 1,034 1,387 E $6.65 275 937 1,212 E 0700 - 0800 $11.40 246 1,142 1,388 E $9.40 254 1,134 1,388 E $11.40 237 1,131 1,368 E $10.40 236 1,172 1,408 F $5.15 173 921 1,094 D 0800 - 0900 $6.50 126 1,054 1,180 D $6.50 142 1,227 1,369 E $6.50 137 1,116 1,253 E $6.65 146 1,101 1,247 E $5.15 118 844 962 C 0900 - 1000 $5.05 100 762 862 C $5.15 97 812 909 C $5.15 115 880 995 C $5.15 130 947 1,077 D $2.85 122 618 740 B AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $5.05 260 763 1,023 D $5.05 256 741 997 C $5.05 252 736 988 C $5.05 219 663 882 C $2.85 195 618 813 C 0500 - 0600 $16.40 328 994 1,322 E $14.40 373 951 1,324 E $14.40 351 1,048 1,399 E $12.40 364 1,057 1,421 F $5.15 239 1,027 1,266 E 0600 - 0700 $15.40 342 1,088 1,430 F $13.40 337 1,079 1,416 F $15.40 336 961 1,297 E $13.40 362 900 1,262 E $6.65 292 931 1,223 E 0700 - 0800 $11.40 255 1,095 1,350 E $9.40 260 1,148 1,408 F $11.40 254 1,181 1,435 F $10.40 251 1,181 1,432 F $5.15 175 876 1,051 D 0800 - 0900 $6.50 151 1,186 1,337 E $6.50 151 1,305 1,456 F $6.50 143 1,150 1,293 E $6.65 145 1,205 1,350 E $5.15 119 828 947 C 0900 - 1000 $5.05 98 775 873 C $5.15 112 884 996 C $5.15 123 893 1,016 D $5.15 112 894 1,006 D $2.85 104 595 699 B AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $5.05 243 801 1,044 D $5.05 243 728 971 C $5.05 242 693 935 C 0500 - 0600 $16.40 360 939 1,299 E $14.40 361 954 1,315 E $14.40 355 1,077 1,432 F 0600 - 0700 $15.40 268 1,107 1,375 E $13.40 332 1,008 1,340 E $15.40 365 1,051 1,416 F 0700 - 0800 $11.40 201 1,133 1,334 E $9.40 261 1,177 1,438 F $11.40 250 1,120 1,370 E 0800 - 0900 $6.50 138 1,065 1,203 E $6.50 162 1,306 1,468 F $6.50 124 1,036 1,160 D 0900 - 1000 $5.05 104 747 851 C $5.15 106 859 965 C $5.15 101 707 808 C Friday 10/12/18Monday10/08/18 Tuesday 10/09/18 Monday 10/29/18 Tuesday 10/30/18 Thursday 10/18/18 Friday 10/19/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 11/02/18 Monday 10/15/18 Tuesday 10/16/18 Wednesday 10/17/18 Wednesday 10/10/18 Thursday Thursday 10/04/18 10/11/18 Monday 10/22/18 Tuesday 10/23/18 Wednesday 10/24/18 Thursday 10/25/18 Friday 10/26/18 Monday 10/01/18 Tuesday 10/02/18 Wednesday 10/03/18 Friday 10/05/18 18 18 RCTC OP ERATIONAL HIGHLIGHTS On-road Operations RCTC Freeway Service Patrol (FSP) responded to 90 calls during the month of October. Of those calls, 57 were to assist disabled vehicles, 12 were to remove debris, 12 were for traffic breaks, and 9 were in response to accidents. 19 19 FINANCIAL HIGHLIGHTS RCTC 20 20 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS Oct-18 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 729,270 458,500 63% 1,846,736$ RCTC 718,391 458,500 64% 3,198,288$ I-15 313,683 210,266 67% 1,458,588$ McKinley 404,708 248,234 61% 1,739,700$ Eastbound OCTA 775,986 419,017 54% 2,711,169$ RCTC 593,547 419,017 71% 1,715,346$ I-15 216,471 169,047 78% 482,259$ McKinley 377,076 249,970 66% 1,233,087$ 63%54%64%71% - 100,000 200,000 300,000 400,000 500,000 600,000 700,000 800,000 900,000 OCTA RCTC OCTA RCTC Westbound Eastbound Joint Agency Traffic Statistics OCTA Transactions RCTC Transactions % of OCTA Transactions Using Both Segments % of RCTC Transactions Using Both Segments 21 21 JOINT AGENCY PERFORMANCE MEASURES JOINT AGENCY TRANSPONDER DISTRIBUTION Oct-18 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 2 minutes 1:23 Abandon Rate Monthly No more than 4.0% 2.0% Customer Satisfaction Monthly At least 75 outbound calls 75 Convert Violators to Customers Quarterly 8% or more 30% Convert Violators to Customers Annually 10% or more 29% VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.2 **CUSA Violation Collection Rate Quarterly 70% or more NA CUSA Violation Collection Rate Annually 74% or more 66% TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.8 *Plate Misread Errors Monthly Equal to or less than 0.4% 0.01% CAS Response Time Monthly 0:20 (minutes) per call 0:08 ACCOUNTING Monthly No more than 3 0 Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD OCTA Exceptions RCTC Exceptions * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the month of this report. Tags % of Total Tags % of Total Issued To New Accounts 1,441 43.0% 1,590 46.6% 1,670 45.1% Additional Tags to Existing Accounts 915 27.3% 871 25.5% 953 25.8% Replacement Transponders 998 29.8% 954 27.9% 1,076 29.1% Total Issued 3,354 3,415 3,699 Returned Account Closures 382 25.1% 478 27.9% 436 25.9% Accounts Downsizing 309 20.3% 216 12.6% 220 13.0% Defective Transponders 833 54.7% 1,019 59.5% 1,029 61.1% Total Returned 1,524 1,713 1,684 FY 2018-19TRANSPONDER DISTRIBUTION October-18 September-18 Average To-Date 22 22 At the end of October 2018, the 91 Express Lanes had 143,889 active customer accounts, and 218,983 transponders classified as Assigned. Number of Accounts by Fiscal Year As of October 31, 2018 Incoming Email Activity During October, the Anaheim Processing Center received 3,111 emails. 117,888 114,556 114,138 112,584 112,473 112,929 113,672 116,813 119,782 130,048 140,694 143,889 60,000 70,000 80,000 90,000 100,000 110,000 120,000 130,000 140,000 150,000 160,000 Fiscal Year 23 BLANK Orange County Transportation Authority Riverside County Transportation Commission Status Report November 2018 As of November 30, 2018 ATTACHMENT 2 24 2 Table of Contents Operations Overview OCTA ....................................................................................................... 3 Traffic and Revenue Statistics for OCTA .................................................................................... 3 OCTA Traffic and Revenue Summary ........................................................................................ 4 OCTA Eastbound Peak-Hour Volumes ...................................................................................... 6 OCTA Westbound Peak-Hour Volumes ..................................................................................... 7 OCTA Operational Highlights ..................................................................................................... 8 Financial Highlights OCTA ......................................................................................................... 9 Operations Overview RCTC ....................................................................................................... 9 Traffic and Revenue Statistics for RCTC ...................................................................................10 RCTC Traffic and Revenue Summary .......................................................................................11 RCTC Peak-Hour Volumes .......................................................................................................13 RCTC Eastbound Peak-Hour Volumes .....................................................................................14 RCTC Westbound Peak-Hour Volumes ....................................................................................16 RCTC Operational Highlights ....................................................................................................18 Financial Highlights RCTC ........................................................................................................19 Joint Agency Trip and Revenue Statistics .................................................................................20 Joint Agency Traffic Statistics ...................................................................................................20 Joint Agency Performance Measures ........................................................................................21 Joint Agency Transponder Distribution ......................................................................................21 Number of Accounts by Fiscal Year ..........................................................................................22 Incoming Email Activity .............................................................................................................22 25 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the OCTA 91 Express Lanes for November 2018 was 1,415,344. This represents a daily average of 47,178. This is a 5.5% increase in total traffic volume from the same period last year when traffic levels totaled 1,341,424. Potential toll revenue for the month was $4,255,226 which represents an increase of 5.8% from the prior year’s total of $4,029,424. Carpool percentage for the month was 26.65% as compared to the previous year’s rate of 25.2%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the month of November 2018. Current Month-to-Date (MTD) as of November 30, 2018 Trips Nov-18 MTD Actual Stantec MTD Projected # Variance % Variance Nov-17 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,038,190 1,062,440 (24,250) (2.3%)1,003,409 3.5% 3+ Lanes 377,154 320,996 56,158 17.5% 338,015 11.6% Total Gross Trips 1,415,344 1,383,436 31,908 2.3% 1,341,424 5.5% Revenue Full Toll Lanes $4,186,694 $4,254,542 ($67,848) (1.6%)$3,962,952 5.6% 3+ Lanes $68,532 $81,164 ($3,742) (4.6%)$66,471 16.5% Total Gross Revenue $4,255,226 $4,335,707 ($71,590) (1.7%)$4,029,424 5.8% Average Revenue per Trip Average Full Toll Lanes $4.03 $4.00 $0.03 0.7% $3.95 2.1% Average 3+ Lanes $0.21 $0.25 ($0.05) (18.8%)$0.20 4.4% Average Gross Revenue $3.01 $3.13 ($0.12) (3.9%)$3.00 0.3% 26 4 The 2019 fiscal year-to-date traffic volume and revenue are both 6.5% higher when compared with the same period last year. Year-to-date average revenue per-trip is $2.98. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2018 through November 2018. FY 2018-19 Year to Date as of November 30 , 2018 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 5,453,910 5,531,356 (77,446) (1.4%)5,218,436 4.5% 3+ Lanes 1,934,417 1,677,904 256,513 15.3% 1,717,624 12.6% Total Gross Trips 7,388,327 7,209,260 179,067 2.5% 6,936,060 6.5% Revenue Full Toll Lanes $21,611,559 $22,008,223 ($87,630) (0.4%)$20,297,571 6.5% 3+ Lanes $374,259 $419,779 ($9,724) (2.3%)$355,554 5.3% Total Gross Revenue $21,985,819 $22,428,001 ($97,354) (0.4%)$20,653,125 6.5% Average Revenue per Trip Average Full Toll Lanes $3.96 $3.98 ($0.02) (0.4%)$3.89 1.9% Average 3+ Lanes $0.19 $0.25 ($0.06) (22.7%)$0.21 (6.5%) Average Gross Revenue $2.98 $3.11 ($0.14) (4.3%)$2.98 (0.1%) 27 5 O CTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. 1,069,688 1,161,329 1,049,290 1,135,413 1,038,190 413,104 406,156 368,160 369,843 377,154 0 200,000 400,000 600,000 800,000 1,000,000 1,200,000 1,400,000 1,600,000 1,800,000 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19Volume Month FY 2018-19 Traffic Volume Overview Full Toll Lanes 3+ Lanes $4,214,894 $4,624,936 $4,104,552 $4,480,483 $4,186,694 $78,927 $84,776 $64,603 $77,422 $68,532 $2,500,000 $3,000,000 $3,500,000 $4,000,000 $4,500,000 $5,000,000 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19Revenue Month FY 2018-19 Revenue Summary Full Toll Lanes 3+ Lanes 28 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 19 times during the month of November 2018. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 78% of defined capacity. OCTA EASTBOUND PEAK -HOUR VOLUMES Monday 10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 11/02/18 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.20 438 3,307 97% $5.35 533 3,395 100% 1500-1600 $6.00 693 3,455 102% $9.65 733 2,841 84% 1600-1700 $9.30 477 2,610 77% $9.45 493 2,735 80% 1700-1800 $9.20 537 2,833 83% $6.90 547 2,896 85% 1800-1900 $4.75 693 2,848 84% $6.40 755 2,946 87% 1900-2000 $5.50 622 2,293 67% $5.95 692 2,388 70% Monday 11/05/18 Tuesday 11/06/18 Wednesday 11/07/18 Thursday 11/08/18 Friday 11/09/18 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HC / Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 421 2,650 78% $5.05 432 3,030 89% $5.05 451 2,971 87% $5.20 464 3,234 95% $5.35 501 3,309 97% 1500-1600 $5.40 664 3,077 91% $5.65 651 2,855 84% $6.25 639 3,276 96% $6.00 624 2,953 87% $9.65 675 2,606 77% 1600 - 1700 $5.25 486 2,946 87% $5.50 445 2,939 86% $6.75 491 2,831 83% $9.30 462 2,473 73% $9.45 499 2,757 81% 1700-1800 $5.20 621 3,165 93% $5.40 543 2,879 85% $6.90 504 2,519 74% $9.20 579 2,824 83% $6.90 619 2,856 84% 1800-1900 $5.40 714 2,832 83% $3.85 735 3,102 91% $3.85 588 2,532 74% $4.75 702 2,787 82% $6.40 774 2,826 83% 1900-2000 $3.75 517 2,041 60% $3.75 629 2,495 73% 63.75 407 1,590 47% $5.50 719 2,729 80% $5.95 656 2,246 66% Monday 11/12/18 Tuesday 11/13/18 Wednesday 11/14/18 Thursday 11/15/18 Friday 11/16/18 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HCA/ Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.05 480 2,135 63 % $5.05 432 2,814 83% $5.05 438 2,861 84% $5.20 454 3,224 95% $5.35 519 3,403 100% 1500-1600 $5.40 669 2,789 82% $5.65 647 2,803 82% $6.25 616 3,095 91% $6.00 637 3,269 96% $9.65 692 2,669 79% 1600 - 1700 $5.25 483 2,504 74% $5.50 450 2,856 84% $6.75 438 2,728 80% $9.30 446 2,524 74% $9.45 464 2,674 79% 1700 - 1800 $5.20 590 2,491 73% $5.40 607 3,010 89% $6.90 490 2,592 76% $9.20 609 2,814 83% $6.90 564 2,806 83% 1800 - 1900 $5.40 590 1,953 57% $3.85 710 3,035 89% $3.85 719 3,176 93% $4.75 704 2,976 88% $6.40 750 2,788 82% 1900-2000 $3.75 467 1,417 42% $3.75 552 2,198 65% $3.75 641 2,515 74% $5.50 604 2,387 70% $5.95 734 2,581 76% Monday 11/19/18 Tuesday 11/20/18 Wednesday 11/21/18 Thursday 11/22/18 Friday 11/23/18 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 507 2,782 82% $5.05 613 3,166 93% $7.30 615 3,241 95% $5.20 748 1,809 53% $4.85 460 1,371 40% 1500-1600 $5.40 660 2,981 88% $5.65 541 2,306 68% $8.35 619 2,676 79% $4.85 646 1,587 47% $4.85 449 1,319 39% 1600-1700 $5.25 501 2,828 83% $5.50 516 2,758 81% $8.35 610 2,631 77% $4.85 693 1,549 46% $4.85 446 1,246 37% 1700-1800 $5.20 589 2,873 85% $5.40 624 2,838 83% $8.35 646 2,479 73% $4.85 758 1,671 49% $4.85 423 1,154 34% 1800-1900 $5.40 707 2,758 81% $3.85 705 2,851 84% $5.90 578 1,970 58% $5.20 742 1,522 45% $4.85 411 968 28% 1900-2000 $3.75 582 1,998 59% $3.75 704 2,500 74% $5.65 525 1,617 48% $5.20 917 1,732 51% $4.85 386 835 25% Monday 11/26/18 Tuesday 11/27/18 Wednesday 11/28/18 Thursday 11/29/18 Friday 11/30/18 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HCN Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 446 2,649 78% $5.05 439 2,955 87% $5.05 449 2,828 83% $5.20 382 2,755 81% $5.35 555 3,508 103% 1500-1600 $5.40 646 3,037 89% $5.65 690 2,856 84% $6.25 687 3,246 95% $6.00 596 2,992 88% $9.65 697 2,643 78% 1600-1700 $5.25 471 2,860 84% $5.50 463 2,960 87% $6.75 528 3,053 90% $9.30 381 2,236 66% $9.45 434 2,672 79% 1700-18C0 $5.20 609 2,910 86% $5.40 594 3,003 88% $6.90 530 2,666 78% $9.20 487 2,274 67% $6.90 620 2,844 84% 1800-1930 $5.40 689 2,786 82% $3.85 713 2,962 87% $3.85 671 2,941 87% $4.75 623 2,542 75% $6.40 708 2,837 83% 1900-20U) $3.75 447 1,732 51% $3.75 573 2,275 67% $3.75 716 2,797 82% $5.50 445 1,702 50% $5.95 659 2,263 67% r Express A Larses 6 29 OCTA WESTBOUND PEAK -HOUR VOLUMES Monday 10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 (Thursday 11/01/18 Friday 11/02/18 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 755 2,357 69% $3.00 678 1,960 58% 0500-0600 $4.85 824 2,382 70% $4.60 739 2,419 71°/0 0600-0700 $5.05 645 2,069 61% $4.85 602 1,924 57% 0700-0800 $5.55 481 2,098 62% $5.40 452 1,830 54% 0800-0900 $5.05 306 1,864 55% $4.85 308 1,709 50% 0900-1000 $4.00 290 2,193 65% $4.00 294 1,601 47% Monday 11/05/18 Tuesday 11/06/18 Wednesday 11/07/18 Thursday 11/08/18 Friday 11/09/18 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Rice HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 740 2,276 67% $3.00 792 2,470 73°% $3.00 734 2,358 69% $3.00 746 2,281 67% $3.00 668 2,031 60°% 0500-0600 $4.85 881 2,464 72% $4.85 867 2,508 74% $4.85 845 2,376 70% $4.85 833 2,405 71% $4.60 774 2,379 70% 0600-0700 $5.05 587 2,018 59% $5.05 596 2,174 64% $5.05 641 2,064 61% $5.05 697 2,174 64% $4.85 628 2,028 60% 0700-0800 $5.55 512 2,186 64% $5.55 492 2,202 65% $5.55 506 2,262 67% $5.55 525 2,378 70% $5.40 427 1,794 53% 0800-0900 $5.05 347 2,160 64% $5.05 325 2,138 63% $5.05 311 1,950 57% $5.05 322 2,038 60% $4.85 326 1,780 52% 0900-1000 $4.00 314 2,096 62% $4.00 287 2,242 66% $4.00 301 2,040 60% $4.00 284 2,124 62% $4.00 274 1,601 47°% Monday 11/12/18 Tuesday 11/13/18 Wednesday 11/14/18 Thursday 11/15/18 Friday 11/16/18 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 475 1,463 43% $3.00 782 2,399 71% $3.00 798 2,447 72% $3.00 795 2,391 70% $3.00 709 1,981 58% 0500-0600 $4.85 525 1,579 46% $4.85 891 2,497 73% $4.85 816 2,377 70% $4.85 855 2,536 75% $4.60 763 2,467 73% 0600 - 0700 $5.05 331 1,246 37% $5.05 617 2,052 60% $5.05 636 2,166 64% $5.06 588 2,133 63% $4.85 585 1,959 58% 0700 - 0800 $5.55 292 1,207 36% $5.55 514 2,146 63% $5.55 471 2,193 65% $5.55 502 2,167 64% $5.40 406 1,803 53% 0800 - 0900 $5.05 283 1,245 37°% $5.05 332 2,149 63% $5.05 322 1,941 57% $5.05 372 2,027 60% $4.85 312 1,734 51 0900-1000 $4.00 453 1,944 57% $4.00 326 2,158 63% $4.00 287 1,961 58% $4.00 319 2,135 63% $4.00 280 1,731 51% Monday 11/19/18 Tuesday 11/20/18 Wednesday 11/21/18 Thursday 11/22/18 Friday 11/23/18 AM Time Price HOV Vol. Cap. Rice HOV Vol. Cap. Price HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 774 2,493 73% $3.00 766 2,377 70% $3.00 722 1,959 58% $1.65 56 110 3% $1.65 92 219 6% 0500-0600 $4.85 853 2,479 73% $4.85 904 2,551 75% $5.05 785 2,356 69% $1.65 54 147 4% $1.65 133 362 11% 0600-0700 $5.05 525 2,021 59% $5.05 479 1,895 56% $5.20 450 1,826 54% $1.65 49 159 5% $2.45 135 434 13% 0700-0800 $5.55 456 2,037 60% $5.55 429 1,849 54% $5.65 401 1,595 47% $1.65 84 240 7% $3.00 131 457 13% 0800-0900 $5.05 422 2,121 62% $5.05 407 1,938 57% $5.65 337 1,662 49% $1.65 154 403 12% $3.00 156 614 18% 0900-1000 $4.00 425 2,082 61% $4.00 401 2,041 60% $5.20 355 1,403 41% $2.45 320 701 21% $3.75 331 953 28% Monday 11/26/18 Tuesday 11/27/18 Wednesday 11/28/18 Thursday 11/29/18 Friday 11/30/18 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 838 2,577 76% $3.00 796 2,418 71% $3.00 787 2,470 73% $3.00 752 2,329 69% $3.00 698 2,031 60% 0500-0600 $4.85 895 2,522 74% $4.85 975 2,635 78% $4.85 844 2,408 71% $4.85 793 2,391 70% $4.60 766 2,363 70% 0600-0700 $5.05 597 2,056 60% $5.05 575 1,999 59% $5.05 630 2,097 62% $5.05 590 1,989 59% $4.85 591 1,919 56% 0700-0800 $5.55 453 1,960 58% $5.55 500 2,149 63% $5.55 510 2,205 65% $5.55 428 1,859 55% $5.40 412 1,805 53% 0800-0900 $5.05 360 2,007 59% $5.05 346 2,229 66% $5.05 371 2,146 63% $5.05 307 1,874 55% $4.85 311 1,867 55% 0900-1000 $4.00 314 1,974 58% $4.00 305 2,149 63% $4.00 290 2,199 65% $4.00 273 1,839 54% $4.00 261 1,611 47% r Express A Larses 30 OCTA OPERATIONAL HIGHLIGHTS On -road Operations OCTA Customer Assistance Specialists (CAS) responded to 99 calls during the month of November. Of those calls, 80 were to assist disabled vehicles and 10 calls to remove debris. The CAS provided assistance to 6 accidents in the Express Lanes and 3 accidents originating from the SR91 general-purpose lanes. Electronic Toll and Traffic Management System Project Update An agreement with Kapsch TrafficCom USA, Inc., (Kapsch) was executed in June 2018 to provide toll lane system integrator services for the design, installation, operations, and maintenance of the electronic toll and traffic management system for the 91 Express Lanes. During the month of November, Kapsch has developed several project plans and documentations and held weekly coordination meetings with OCTA and Cofiroute in preparation for the transition to the new 6C protocol in 2019. It is anticipated OCTA lane system equipment at the gantries will be replaced in early spring 2019. Express L-arses 8 31 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement YTD as of : 111313121318 YTD Variance Description Actual iil Budget rt1 Dollar $ Percent (%). Operating revenues: Toll revenue $ 19,757,257.88 $ 20,940,456.00 $ (1,183,198.12) (5.7) Fee revenue 3,102,218.04 1,933,7.03.00 1,168,515.04 60.4 Total operating revenues 22,859,475.92 22,87.4,159.00 (14,683.08) (0.1) Operating expenses: Contracted services 2,731,680.25 3,040,450.00 308,769.75 10.2 Administrative fee 1,033,770.00 1,148,285.00 114,515.00 10.0 Other professional services 195,960.61 741,101.00 545,140.39 73.6 Credit card processing fees 554,375.32 545,982.00 (8,393.32) (1.5) Toll road account servicing 295,220_69 239,778.00 (55,442.69) (23.1) Other insurance expense 146,911.09 312,375.00 165,463.91 53.0 Toll road maintenance supply repairs 89,191.60 84,550.00 (4,641.60) (5.5) Patrol services 294,289.42 331,145.00 36,855.58 11.1 Building equipment repairs and maint 59,393.01 122,240.00 62,846.99 51.4 Other services 3,684.00 9,165.00 5,481.00 59.8 Utilities 19,379.16 27,490.00 8,110.84 29.5 Office expense 718.82 54,280.00 53,561.18 98.7 Bad debt expense 66,998.16 - (66,998.16) N/A Miscellaneous €`} 62,016.87 61,680.00 (336.87) (0.5) Leases 219,893.48 191,590.00 (28,303.48) (14.8) Total operating expenses 5,773,482.48 P 6,910,111.00 P 1,136,628.52 16.4 Depreciation and amortization {3} 1,434,050.56 - (1,434,050.56) N/A Operating income f loss),I 15,651,942.88 15,964,048.00 (312,105.12)1 (2.0) Nonoperating revenues texpenses}: Reimbursement from Other Agencies 92,698.08 465,995.00 (373,296.92) (80.1) Interest income 1,109,583.01 924,910.00 184,673.01 20.0 Interest expense (2,064,104.03)r (2,087,480.00) 23,375.97 F 1.1 Other 4,643.81 - 4,643.81 N/A Total nonoperating revenues iexpenses) (857,179.13) (696.575.00) (160,604.13) (23.1) Transfers in - - - N/A Transfers out (382,215.38) (32,354.00) (349,861.38) (1,081.4) Net income {loss}I S 14,412,548.37 I S 15,235,119.0D I S (822,570.63)1 (5.4) 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modlifed accrual basis of accounting. 'Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transpander Materials. 'Depreciation and amortizatian are not budgeted items. Capital Asset Activity During the five months ending November 30, 2018, capital asset activities included $349, 599 for the Electronic Toll and Traffic Management system replacement project. ellik,Express Lanes 9 32 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the RCTC 91 Express Lanes for November 2018 was 1,226,885. This represents a daily average of 40,896. This is a 4.5% increase in total traffic volume from the same period last year when traffic levels totaled 1,173,903. Potential toll revenue for the month was $4,440,392 which represents an increase of 19.1% from the prior year's total of $3,729,796. Carpool percentage for the month was 24.37% as compared to the previous year's rate of 21.99%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the month of November 2018. Current Month -to -Date (MTD) as of November 30, 2018 Trips NOV-18 MTD Actual Stantec MTD Projected # Variance % Variance Nov-17 MTD Actual Yr-to-Yr ok Variance Full Toll Lanes 927,903 624,457 303,446 48.6°/0 915,744 1.3% 3+Lanes 298,982 226,329 72,653 32.1% 258,159 15.8% Total Gross Trips 1,226,885 850,786 376,099 44.2% 1,173,903 4.5% Revenue Full Toll Lanes $4,408,880 $1,856,172 $2,552,708 137.5% $3,701,519 19.1% 3+Lanes $31,512 $0 $31,512 $28,277 11.4% Total Gross Revenue $4,440,392 $1,856,172 $2,584,220 139.2% $3,729,796 19.1% Average Revenue per Trip Average Full Toll Lanes $4.75 $2.97 $1.78 59.9% $4.04 17.6% Average 3+ Lanes $0.11 $0.00 $0.11 $0.11 0.0% Average Gross Revenue $3.62 $2.18 $1.44 66.1% $3.18 13.8% O1P,Express Lanes 10 33 The 2019 fiscal year-to-date (YTD) traffic volume is 6% higher when compared with the same period last year. The 2019 fiscal year-to-date revenue is 25.4% higher than for the same period last year. The traffic and revenue increases are attributed to higher demand and increase toll rates to manage the demand. Year-to-date average revenue per -trip is $3.59. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2018 through November 2018. FY 2018-19 Year to Date as of November 30, 2018 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 4,886,478 3,116,014 1,770,464 56.8% 4,772,629 2.4% 3+ Lanes 1,541,321 1,084,343 456,978 42.1% 1,293,049 19.2% Total Gross Trips 6,427,799 4,200,357 2,227,442 53.0% 6,065,678 6.0% Revenue Full Toll Lanes $22,910,249 $9,342,729 $13,567,520 145.2% $18,257,926 25.5% 3+ Lanes $174,164 $0 $174,164 $153,280 13.6% Total Gross Revenue $23,084,413 $9,342,729 $13,741,684 147.1% $18,411,206 25.4% Average Revenue per Trip Average Full Toll Lanes $4.69 $3.00 $1.69 56.3% $3.83 22.5% Average 3+ Lanes $0.11 $0.00 $0.11 $0.12 (8.3%) Average Gross Revenue $3.59 $2.22 $1.37 61.7% $3.04 18.1% etExpress,Laa> 11 34 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. 1,400,000 1,225,000 1,050,000 875,000 m E 700,000 0 > 525,000 350,000 175,000 0 FY 2018-19 Traffic Volume Overview Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ❑3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. $5,200,000 $4,800,000 $4,400,000 $4,000,000 o 13,600,000 '4d 3,200,000 $2,800,000 $2,400,000 $2,000,000 FY 2018-19 Revenue Summary 4,893,862 $4,878,737 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-1164611-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 OFull Toll Lanes ■3+ Lanes eillikExpress ir Lanes 12 35 RCTC PEAK -HOUR VOLUMES RCTC regularly evaluates traffic volumes for peak period hours where Express Lanes performance is degraded and either increases or decreases tolls. Toll rates were adjusted once in November to improve the level of service in the peak hours where demand exceeded capacity. Hours highlighted in green were increased and hours highlighted in red were decreased. Hours that are highlighted in yellow were flagged for continued evaluation. etExpress,Laa 13 36 RCTC EASTBOUND PEAK -HOUR VOLUMES Eastbound PM Peak - County Line to McKinley Monday 10/29118 Tuesday 10/30/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 11/02/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1530 $7.55 229 1,269 1,498 E $16.40 332 1,197 1,529 E 1500-1630 $9.60 341 1,016 1,357 D $16.40 364 934 1,293 D 1600 -1700 $8.55 1% 786 982 C $11.40 233 931 1,134 C 1700-1800 $3.95 248 923 1,171 C $7.40 246 973 1,219 D 1893-1900 $3.95 304 888 1,192 C $5.05 311 958 1,269 D 1900-2030 $4.05 274 691 965 C $3.95 333 879 1,212 D Monday 11/05/18 Tuesday 11/06/18 Wednesday 11/07/18 Thursday 11/08/18 Friday 11/09/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400.1500 $4.05 240 1,012 1,252 E $5.15 L7 1,093 1,320 F $5.15 259 1,139 1,398 F $7.55 256 1,275 1,531 F $16.40 321 1,196 1,517 F 1500.1600 $5.05 358 982 1,340 F $5.15 362 892 1,254 E $6.55 330 994 1,324 F $9.60 372 975 1,347 F $16.40 351 914 1,295 E 1600.1700 $4.05 224 911 1,135 D $4.05 193 921 1,114 D $3.95 240 970 1,210 E $8.55 224 942 1,166 D $11.40 258 1,019 1,277 E 1700.1800 $4.05 229 882 1,111 D $4.05 250 865 1,115 D $3.95 211 783 994 C $3.95 244 945 1,189 D $7.40 267 953 1,220 E 1800.1900 $4.05 292 754 1,046 D $4,05 318 857 1,175 D $3.95 273 796 1,069 D $3.95 311 934 1,245 E $5.05 369 954 1,323 F 1900-2000 $2.20 220 571 791 B $4.05 254 690 944 C $3.95 253 677 930 C $4,05 315 850 1,165 D $3.95 322 859 1,181 D Monday 11/12/18 Tuesday 11/13/18 Wednesday 11/14/18 Thursday 11/15/18 Friday 11/16/18 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $4.05 252 803 1,055 D $5.15 227 946 1,173 D $5.15 260 1,093 1,359 F $7.55 267 1,186 1,453 F $17.70 311 1,193 1,504 F 1500-1600 $5.05 329 876 1,205 E $5.15 348 916 1,264 E $6.55 337 993 1,330 F $9.60 327 1,019 1,346 F $17.70 367 916 1,283 E 1600-1700 $4.05 219 858 1,077 D $4.05 206 946 1,152 D $3.95 213 928 1,141 D $8.55 211 853 1,064 D $11.40 237 891 1,128 D 1700-1800 $4.05 289 728 1,017 D $4.05 257 854 1,111 D $3.95 220 894 1,114 D $3.95 265 895 1,160 D $6.70 261 980 1,241 E 1800-1900 $4.05 278 585 863 C $4.05 289 914 1,203 E $3.95 298 962 1,260 E $3.95 384 1,2181,602 F $6.70 342 899 1,241 E 1900.2000 $2.20 207 428 635 B $4.05 224 658 882 C $3.95 270 778 1,048 D $4.05 250 680 930 C $5.15 310 936 1,246 E Monday 11/19/18 Tuesday 11/20/18 Wednesday 11/21/18 Thursday 11/22/18 Friday 11/23/18 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400.1500 $4.05 288 1,122 1,410 F $5.15 331 1,194 1,525 F $13.65 615 Z366 2,981 F $4,05 393 766 1,159 D $4.05 233 510 743 B 1500.1600 $5.05 373 981 1,354 F $5.15 311 932 1,243 E $10.60 446 Z228 2,674 F $4.05 313 617 930 C $220 192 462 654 B 1600.1700 $4,05 258 964 1,222 E $4.05 264 1,011 1,275 E $8.55 751 2,352 3,103 F $4.05 352 638 990 C $220 216 404 620 B 1700.1800 $4,05 273 852 1,125 D $4.05 334 971 1,305 F $6.70 760 2213 2,973 F $4.05 351 588 939 C $220 180 352 532 B 1800.1900 $4,05 296 804 1,100 D $4.05 329 920 1,249 E $4.05 418 1,044 1,462 F $4.05 349 498 847 C $2.20 174 260 434 B 1900.2000 $2.20 271 688 959 C $4.05 328 792 1,120 D $4.05 232 541 773 B $4.05 400 529 929 C $1.50 166 216 382 A Monday 11/26/18 Tuesday 11/27/18 Wednesday 11/28/18 Thursday 11/29/18 Friday 11/30118 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $4,05 227 1,006 1,233 E $5.15 225 1,046 1,271 E $5.15 257 1,090 1,347 F $7.55 205 1,034 1,239 E $17.70 291 1,163 1,454 F 1500-1600 $5.05 307 892 1,199 D $5.15 346 903 1,249 E $6.55 375 1,007 1,382 F $9.60 290 862 1,152 D $17.70 358 869 1,227 E 1600-1700 $4.05 222 842 1,064 D $4.05 199 930 1,129 D $3.95 230 974 1,204 E $8.55 148 748 896 C $11.40 195 939 1,134 D 1700-1800 $4.05 242 801 1,043 D $4.05 240 898 1,138 D $3.95 239 852 1,091 D $3.95 186 676 862 C $6.70 275 897 1,172 D 1800-1900 $4.05 293 705 998 C $4.05 272 859 1,131 D $3.95 279 887 1,166 D $3.95 236 762 998 C $6.70 347 866 1,213 E 1900-2000 $2.20 184 510 694 B $4.05 216 669 885 C $3.95 286 841 1,127 D $4.05 190 547 737 B $5.15 294 773 1,067 D ellik,Express Lanes �4 37 Eastbound PM Peak - County Line to 1-15 South Monday 10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 11/02118 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 -1500 $5.05 114 777 891 C $5.15 129 784 913 C 1500-1600 $5.15 184 696 880 C $2.80 163 582 745 B 1600-1700 $2.80 118 590 708 B $2.85 121 562 683 B 1700-1800 $2.85 125 581 766 B $2.85 127 586 713 B 1800-1900 $2.85 144 538 682 B $2.85 180 556 736 B 1900- 2000 $2.85 145 466 611 B $2.85 160 399 559 B Monday 11105118 Tuesday 11/06/18 Wednesday 11/07/18 Thursday 11/08/18 Friday 11/09/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400.1500 $2.85 104 649 753 B $5.15 108 731 839 C $5.05 118 714 832 C $5.05 122 791 913 C $5.15 135 738 873 C 1500.1600 $2.85 180 674 854 C $2.80 150 605 755 B $5.15 156 650 866 C $5.15 140 668 808 C $2.80 171 574 745 B 1600-1700 $2.85 106 645 751 B $2.85 119 595 714 B $2.85 122 633 755 B $2.80 129 551 680 B $2.85 104 571 675 B 1700-1800 $2.85 140 614 754 B $2.85 118 547 665 B $2.85 119 511 630 B $2.85 142 590 732 B $2.85 133 543 676 B 1800-1900 $2.85 154 508 662 B $2.85 153 601 754 B $2.85 132 491 623 B $2.85 142 561 703 B $2.85 171 493 664 B 1900-2000 $2.85 116 361 477 B $2.85 143 532 675 B $2.85 157 454 611 B $2.85 170 562 732 B $2.85 159 449 608 B Monday 11/12/18 Tuesday 11/13/18 Wednesday 11/14/18 Thursday 11/15/18 Friday 11/16/18 PMTime Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400.1500 $2.85 145 502 647 B $5.15 116 638 754 B $5.05 103 658 761 B $5.05 117 866 923 C $5.15 141 754 895 C 1500.1600 $285 192 609 801 C $2.80 152 603 755 B $5.15 157 635 792 B $5.15 152 707 859 C $280 181 632 813 C 1600.1700 $2.85 127 554 681 B $2.85 105 607 712 B $2.85 166 616 722 B $2.80 124 586 710 B $2.85 113 583 696 B 1700.1800 $2.85 131 484 615 B $2.85 142 575 717 B $2.85 123 515 638 B $2.85 139 516 655 B $2.85 158 552 710 B 1800.1900 $2.85 155 399 554 B $2.85 161 558 719 B $2.85 162 584 746 B $2.85 82 238 320 A $2.85 151 537 688 B 1900.2000 $2.85 135 285 420 B $2.85 140 444 584 B $2.85 168 499 667 B $2.85 146 526 672 B $2.85 190 541 731 B Monday 11/19118 Tuesday 11/20/18 Wednesday 11/21/18 Thursday 11/22/18 Friday 11/23/18 PMTime Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $2.85 142 664 806 C $5.15 171 684 855 C $2.85 42 125 167 A $2.85 189 357 546 B $1.90 128 283 411 B 1500-1600 $2.85 178 659 837 C $2.80 128 542 670 B $2.85 109 304 413 B $2.85 169 342 511 B $1.90 139 261 400 A 1600-1700 $2.85 141 620 761 B $2.85 158 591 749 B $2.85 23 44 67 A $2.85 185 346 531 B $1.90 125 214 339 A 1700-1800 $2.85 139 538 677 B $2.85 162 564 726 B $2.85 13 42 55 A $2.85 249 337 586 B $1.90 136 217 353 A 1800.1900 $2.85 156 489 645 B $2.85 172 542 714 B $2.85 110 292 402 B $285 277 314 591 B $1.90 118 157 275 A 1900.2000 $2.85 161 406 567 B $2.85 201 510 711 B $2.85 140 304 444 B $2.85 361 331 692 B $1.90 117 135 252 A Monday 11/26/18 Tuesday 11/27/18 Wednesday 11/28/18 Thursday 11/29/18 Friday 11130118-7 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $2.85 117 646 763 B $5.15 125 716 841 C $5.05 108 653 761 B $5.05 108 643 751 B $5.15 137 762 899 C 1500-1600 $2.85 162 634 7% B $2.80 163 611 774 B $5.15 175 681 856 C $5.15 120 632 752 B $2.80 158 574 732 B 1600-1700 $2.85 122 537 659 B $2.85 108 636 744 B $285 128 694 822 C $2.80 98 520 618 B $2.85 118 581 699 B 1700-1800 $2.85 133 591 724 B $2.85 113 611 724 B $2.85 124 517 641 B $2.85 89 427 516 B $2.85 126 533 659 B 1810-1900 $2.85 136 522 658 B $2.85 123 495 618 B $2.85 130 569 699 B $2.85 132 433 565 B $2.85 161 521 682 B 1900-2000 $2.85 109 355 464 B $2.85 136 502 638 B $2.85 172 595 767 B $2.85 95 372 467 B $2.85 148 455 003 B r Express A Larses 15 38 RCTC WESTBOUND PEAK -HOUR VOLUMES Westbound AM Peak - McKinley to County Line Monday 10129/18 Tuesday 10/30/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 11/02118 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $6.55 392 1,0891,481 E $3.95 366 754 1,120 C 0500-0600 $16.90 442 737 1,179 C $7.90 424 1,103 1,527 E 0600- 0700 $15.15 344 957 1,301 D $7.15 385 1,138 1,523 E 0700-0800 $10.90 344 1,211 1,555 E $6.70 317 1,163 1,480 E 0800.0900 $7.90 189 1,244 1,433 E $5.15 190 %7 1,157 C 0900.1000 $3.95 175 1,333 1,508 E $4.05 148 742 890 C AM Time Monday 11/05/18 Tuesday 11/06/18 Wednesday 11/07/18 Thursday 11/08/18 Friday 11/09/18 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $6.55 395 984 1,379 F $6.55 398 1,098 1,496 F $6.55 392 1,105 1,497 F $6.55 389 945 1,334 E $3.95 383 789 1,172 D 0500-0600 $17.90 548 867 1,415 F $16.15 566 870 1,436 F $17.15 480 662 1,142 D $16.90 474 720 1,194 D $7.90 455 1,025 1,480 F 0600-0700 $16.55 326 785 1,111 D $16.15 356 885 1,241 E $15.15 404 970 1,374 F $15.15 427 964 1,391 F $7.15 401 1,207 1,608 F 0700 - 0800 $11.90 339 1,213 1,552 F $11.90 322 1,324 1,646 F $12.65 380 1,343 1,723 F $10.90 363 1,555 1,918 F $6.70 319 1,092 1,411 F 0800-0900 $7.15 221 1,397 1,618 F $7.15 199 1,273 1,472 F $7.15 224 1,322 1,546 F $7.90 221 1,335 1,556 F $5.15 212 1,017 1,229 E 0900-1000 $4.05 183 1,057 1,240 E $5.05 172 1,219 1,391 F $3.95 150 1,017 1,167 D $3.95 186 1,090 1,276 E $4.05 164 740 904 C Monday 11/12/18 Tuesday 11/13/18 Wednesday 11/14/18 Thursday 11/15/18 Friday 11/16/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $6.55 236 696 932 C $6.55 367 1,019 1,386 F $6.55 446 1,073 1,519 F $6.55 426 1,053 1,479 F $3.95 384 693 1,077 D 0500-0600 $18.90 340 583 923 C $17.45 569 834 1,403 F $18.45 490 655 1,145 D $18.20 501 704 1,205 E $7.90 484 1,092 1,576 F 0600-0700 $17.55 229 679 908 C $17.15 349 765 1,114 D $16.15 409 963 1,372 F $16.15 387 933 1,320 E $7.15 390 1,151 1,541 F 0700-0800 $13.20 231 753 984 C $13.20 335 1,192 1,527 F $13.95 335 1,274 1,609 F $12.20 341 1,292 1,633 F $6.70 301 1,146 1,447 F 0800-0900 $8.45 192 765 957 C $8.45 240 1,368 1,608 F $8.45 249 1,287 1,536 F $9.20 252 1,272 1,524 F $5.15 213 1,088 1,301 E 0900-1000 $4.05 210 702 912 C $5.05 183 1,175 1,358 F $3.95 166 981 1,147 D $3.95 192 1,178 1,370 F $4.05 140 760 900 C Monday 11/19/18 Tuesday 11/20/18 Wednesday 11/21118 Thursday 11/22/18 Friday 11/23/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SON Vol. LC6 0400-0500 $6.55 418 1,116 1,534 F $6.55 380 1,077 1,457 F $7.45 402 701 1,103 D $1.50 13 30 43 A $1.50 40 70 110 A 0500-0600 $18.90 529 900 1,429 F $17.45 587 995 1,582 F $6.70 445 1,090 1,535 F $1.50 22 39 61 A $1.50 71 132 203 A 0600- 0700 $17.55 321 900 1,221 E $17.15 280 836 1,116 D $6.70 324 977 1,301 E $1.50 22 52 74 A $1.50 54 202 256 A 0700- 0800 $13.20 307 1,213 1,520 F $13.20 307 1,154 1,461 F $6.70 257 970 1,227 E $1.50 44 80 124 A $1.50 77 237 314 A 0800-0900 $8.45 250 1,262 1,512 F $8.45 250 1,233 1,483 F $4.05 222 878 1,100 D $1.50 74 136 210 A $1.50 108 275 3.83 A 0900-1000 $4.05 215 997 1,212 E $5.05 199 918 1,117 D $2.20 197 659 856 C $2.20 142 215 357 A $2.20 145 322 467 B Monday 11/26/18 Tuesday 11/27/18 Wednesday 11/28/18 Thursday 11/29/18 Friday 11/30/18 AM -lime Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $6.55 436 1,112 1,548 F $6.55 410 1,032 1,442 F $6.55 403 1,146 1,549 F $6.55 376 1,045 1,421 F $3.95 375 742 1,117 D 0500-0600 $18.90 553 922 1,475 F $17.45 590 875 1,465 F $18.45 526 712 1,238 E $18.20 421 648 1,069 D $7.90 461 981 1,442 F 0600-0700 $17.55 337 890 1,227 E $17.15 318 736 1,054 D $16.15 403 1,113 1,516 F $16.15 329 904 1,233 E $7.15 399 1,146 1,545 F 0700- 0800 $13.20 335 1,164 1,499 F $13.20 361 1,189 1,550 F $13.95 363 1,256 1,619 F $12.20 314 1,071 1,385 F $6.70 302 1,135 1,437 F 0800- 0900 $8.45 242 1,357 1,599 F $8.45 242 1,402 1,644 F $8.45 253 1,390 1,643 F $9.20 226 1,149 1,375 F $5.15 200 1,111 1,311 E 0900-1000 $4.05 160 1,037 1,197 D $5.05 174 1,252 1,426 F $3.95 170 1,175 1,345 E $3.95 172 1,173 1,345 E $4.05 133 773 906 C r Express A Larses i6 39 Westbound AM Peak -1-15 North to County Line Monday 10/29/18 Tuesday 10/30/18 Wednesday 10/31/18 Thursday 11/01/18 Friday 11/02/18 AM Time Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0403- 0500 $5.05 245 713 958 C $2.85 190 613 803 C 0500-0600 $12.40 374 1,083 1,457 E $5.15 235 1,0091,244 D 0600- 0700 $13.40 368 1,024 1,392 D $6.65 281 917 1,198 C 0700- WOO $10.40 223 1,156 1,379 D $5.15 174 870 1,044 C 0800.0900 $6.65 136 1,075 1,211 D $5.15 118 831 949 C 0900.1000 $5.15 112 864 976 C $2.85 112 629 741 B Monday 11/05/18 Tuesday 11/06/18 Wednesday 11/07/18 Thursday 11/08/18 Friday 11/09/18 AM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 0400- 0500 $5.05 260 813 1,073 D $5.05 272 772 1,044 D $5.05 254 730 984 C $5.05 252 722 974 C $285 180 634 814 C 0500-0600 $16.40 375 975 1,350 E $14.40 340 1,029 1,369 E $14.40 381 1,065 1,446 F $12.40 365 1,061 1,426 F $5.15 322 990 1,312 E 0600-0700 $15.40 321 1,070 1,391 E $13.40 348 1,091 1,439 F $15.40 339 981 1,320 E $13.40 374 1,006 1,380 E $6.65 233 945 1,238 E 0700- WOO $11.40 250 1,163 1,413 F $9.40 243 1,198 1,441 F $11.40 245 1,233 1,478 F $10.40 241 1,249 1,490 F $5.15 168 884 1,052 D 0800.0900 $6.50 154 1,200 1,354 E $6.50 180 1,269 1,449 F $6.50 139 1,150 1,289 E $6.65 134 1,104 1,238 E $5.15 114 813 927 C 0900.1000 $5.05 103 862 965 C $5.15 104 966 1,070 D $5.15 102 841 943 C $5.15 120 8E2 1,002 D $2.85 88 563 651 B Monday 11/12/18 Tuesday 11/13/18 Wednesday 11/14/18 Thursday 11/15/18 Friday 11/16/18 AM Time Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 0400- 0500 $5.05 158 458 616 B $5.05 274 795 1,020 D $5.05 257 738 995 C $5.05 262 725 987 C $285 220 644 864 C 0500-0600 $17.40 216 666 882 C $15.40 355 1,029 1,384 E $15.70 324 1,029 1,353 E $13.70 378 1,107 1,485 F $5.15 283 1,016 1,299 E 0600-07W $16.40 201 800 1,001 D $14.70 367 1,107 1,474 F $16.70 352 1,050 1,402 F $14.70 337 1,055 1,392 E $6.65 300 871 1,171 D 0700- 0800 $12.40 123 645 768 B $10.70 265 1,185 1,450 F $12.70 245 1,232 1,477 F $11.70 241 1,168 1,409 F $5.15 179 930 1,109 D 0800-0900 $8.55 109 594 703 B $8.55 155 1,195 1,350 E $8.55 125 1,027 1,152 D $6.65 140 1,058 1,198 D $5.15 108 787 895 C 0900-1000 $5.05 137 507 644 B $5.15 118 875 993 C $5.15 121 827 948 C $5.15 93 877 970 C $2.85 90 5% 686 B Monday 11/19/18 Tuesday 11/20/18 Wednesday 11/21/18 Thursday 11/22/18 Friday 11/23/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 0430- 0500 $5.05 261 774 1,035 D $5.05 273 712 985 C $5.15 229 589 818 C $1.90 26 22 48 A $1.90 29 63 92 A 0530-0600 $17.40 366 959 1,335 E $15.40 382 991 1,373 E $8.55 332 811 1,143 D $1.90 18 49 67 A $1.90 42 125 167 A 0600-0700 $16.40 300 1,154 1,454 F $14.70 280 1,073 1,353 E $5.15 215 884 1,099 D $1.90 16 54 70 A $1.90 57 124 181 A 0700-0800 $12.40 220 1,165 1,385 E $10.70 189 928 1,117 D $285 141 758 899 C $1.90 31 67 98 A $1.90 47 130 177 A 0800- 0900 $8.55 173 1,015 1,188 D $8.55 162 860 1,022 D $2.85 112 692 804 C $1.90 61 114 175 A $1.90 43 213 256 A 0900-1000 $5.05 154 618 772 B $5.15 147 665 812 C $2.85 95 468 553 B $1.90 121 217 338 A $1.90 105 288 393 A Monday 11/26/18 Tuesday 11/27/18 Wednesday 11/28/18 Thursday 11129/18 Friday 11/30/18 AM Time Rice HOV SCN Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 0400.0500 $5.05 276 825 1,101 D $5.05 258 742 1,000 C $5.05 269 768 1,037 D $5.05 245 672 917 C 2285 220 606 826 C 0500.0600 $17.40 375 1,000 1,375 E $15.40 412 1,049 1,461 F $15.70 357 1,050 1,407 F $13.70 300 1,057 1,357 E $5.15 306 893 1,199 D 0600-0700 $16.40 312 1,103 1,415 F $14.70 330 1,132 1,462 F $16.70 345 994 1,339 E $14.70 324 981 1,305 E $6.65 267 805 1,072 D 0700-0800 $12.40 211 1,068 1,279 E $10.70 237 1,125 1,362 E $12.70 242 1,181 1,423 F $11.70 189 868 1,057 D $5.15 159 874 1,033 D 0800-0900 $8.55 154 989 1,143 D $8.55 151 1,198 1,349 E $8.55 173 1,116 1,289 E $6.65 117 932 1,049 D $5.15 136 855 991 C 0900-1000 $5.05 123 727 850 C $5.15 102 795 897 C $5.15 118 833 951 C $5.15 57 443 500 B $2.85 97 601 :4: B r Express A Larsles 17 40 RCTC OPERATIONAL HIGHLIGHTS On -road Operations RCTC Freeway Service Patrol (FSP) responded to 82 calls during the month of November. Of those calls, 56 were to assist disabled vehicles, 8 were to remove debris, 10 were for traffic breaks, and 8 were in response to accidents. 6C Transponder Technology Planning for the transition to the new transponder technology is underway. The lane system will be upgraded over a series of weekend with completion of that work expected by early spring 2019. The new sticker transponders have been received and are being prepared for distribution. Changes to the back office system to process the new transponders and make changes to the customer account plan are being finalized and will be released to the customer once both the RCTC and OCTA lane system upgrades are performed. A series of customer communication has been prepared to facilitate the process for providing the new transponders to customers. Express Larses 18 41 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement YTD as of : 11134f24 ra YTD Variance Description Actual' Budget Dattar$ Percent4%) Operating revenues: Toll Revenue $ 24,332,234.98 $ 13.374,243.33 $ 6,953,422.65 52.0 Fee Revenue 3.546,215.95 Z1)17,625.44 1,523,594.95 75.3 Total operating revenues 23673,446.93 15.391,333.33 3,436,613.64 55.1 Operating expenses: Salaries and Benefits 172,299.13 251,250.00 73,954.62 31.4 Legal Services 6,131.13 125600.00 113,368.37 95.1 Advisory Serrices 16,343.39 31,254.00 14,946.11 47.3 Audit and Accounting Fees - 19,583.33 19,583.33 100.0 Service Fees - 10,633.33 14,333.33 100.0 Other Professional Services 343,375.31 672683.33 363,21)8.02 54.4 Lease Expense 92,957.55 55,583.33 (34,374.22) (56.7) Operations 1.124,367.36 1.383,533.33 263,215.47 19.4 Utilities 3,345.59 26,666.67 17,821.43 66.3 Supplies and Materials 197.75 2,033.33 1,335.53 94.5 Membership and Subscription Fees 12,296.50 4,166.67 0,129.33) (195.1) Office Equipment&. Furniture (Non -Capital) 22.62 2,433.33 2,064.71 93.9 Maintenance/Repairs 31,771.59 361,291.67 329,524.43 91.2 Training Seminars and Conferences 675.44 3,333.33 2,653.33 79.3 Transportation Expenses 574.31 3,033.33 2,51)652 31.4 Lodging 1,444.37 2,916.67 1,916.30 65.7 Meals 1,143.06 416.67 (691.39) (165.9) Other Staff Expenses 123.44 416.67 293.67 76.5 Advertising 6,335.00 53,333.33 51,993.33 39.1 Program Management 13,716.23 26,625.00 12,943.77 46.5 Program Operations 2.770,359.24 3.634,250.00 363,394.76 23.3 Furniture & Equipment 125,435.64 316,666.67 191,131.03 64.4 Improvements 324,423.61 723,979.17 399,955.56 55.2 Depreciation 2657,273.33 - (2,657,273.33) N/A. Bad Debt Expense 3.91 - (3.91) N/A. Total operating) expenses 7.674,747.67 7,713,479.17 47,731.54 4.6 Operating income (loss) 16.247,699.26 7673,354.17 3,534,345.09 111.2 Nonoperating revenues (expenses): Interest Revenue 131,-6 5.07 53,375.00 73, 410.07 (124.4) Gain(Loss) an Sale of Capital Assets p.=4,669.52) 2 (2,224,669.52) N/A. Other Miscellaneous Revenue 2,411.21 3.541,703.33 (3,539,697.12) 99.9 Payment to Escrow Agent - (3,333,333.33) 3,333,333.33 (144.4) Interest Expense (6.954,493.39) (2,966,625.40) (3,9,37,36639) 134.4 Total nonoperating revenues (expenses) M.445,266.63) (7,699,375.00) (1,:345,391.63) (17.5) Transfers In - - - N/A Transfers Out (94,900.00) (2.623,440.00) 2,533,100.00 (96.4) Net income (loss) I $ 7,067,532.63 I $ (2,654,020.133)1 $ 9,721,553.46 I (366.3) ' Unaudited ' Gain (loss) an sale of capital assets - Loss on sale of capital assets reflects the loss on sale of excess land purchased for the SR-91 Project. Loss on sale is not a cash -related item and not included in the F e18r18 budget. ellik,Express Lanes 19 42 JOINT AGENCY TRIP AND REVENUE STATISTICS Nov-18 MTD Transactions by Agency Transactions Using Both Segments %Using Both Segments Revenue Westbound OCTA 684,793 429,667 63% $ 1,735,050 RCTC 659,672 429,667 65% $ 2,803,117 1-15 284,743 193,709 68% $ 1,266,792 McKinley 374,929 235,958 63% $ 1,536,325 Eastbound OCTA 730,551 398,432 55% $ 2,520,176 RCTC 567,213 398,432 70% $ 1,637,275 1-15 203,975 157,960 77% $ 438,546 McKinley 363,238 240,472 66% $ 1,198,729 JOINT AGENCY TRAFFIC STATISTICS 800,000 700,000 600,000 500,000 400,000 300,000 200,000 100,000 Joint Agency Traffic Statistics 63% 65% 55% 70% OCTA RCTC OCTA RCTC Westbound Eastbound OCTA Transactions RCTC Transactions % of OCTA Transactions Using Both Segments % of RCTC Transactions Using Both Segments ellOA, Express Larses 20 43 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT RePeeling I PERFORMANCE STANDARD Period Nov-1 8 Performante CUSTOMER SERVICE Cali Waft Time AbLandon Rate Mam..•r, N artHy Customer Satisfaction Convert Violators to Customers Convert Violators to Customers VIOLATION PROCESSING Response Time L L CUSA Violation Collection Rate CUSA Violation Collection Rate w Matialy M arite Qmrieiy Armay N of to exceed 2 minutes No more than 4.0% ? At least 75 outbound calls 8% or more 10% or more Within 2 business days of receipt 7.D% or more 74%or more TRAFFIC OPERATIONS 1:04 1.6% 7A 1m_ J Initial8. Secondary Reviews * Plate tlisread Errors CAS Response Tine ACCOUNTING CCTA Exceptions ROTC Exceptions u Egualto or lessthan 15days Morin. Equal to or less than 0.4% vorift 0:20 (minutes) per cal u ariltr IA ariliy INFORMATION TECHNOLOGY Back -office System Uptime MariHy Network Uptime klartHy CUSA =CofxouteUSA ; CAS =CCTACastomerAss.istarKeSpecialists No more than 3 No more than 3 913% Availability 913% Availability 0.01% OtO7 O 0 100% 100% -P late kl isread Error park)mrance is current after a CD-daytio Id -back period;therefare, percentage mporied here is far 2 months prior to the month o f this report. JOINT AGENCY TRANSPONDER DISTRIBUTION TRANSPONDER DISTRIBUTION November-18 I October-18 Tags I % of Total I Tags FY 2018-19 of Total I Average To -Date Issued To New Accounts Additional Tags to Existing Accounts Replacement Transponders Total Issued 1,253 809 794 2,856 43.9% 28.3% 27.8% 1,441 915 998 3,354 43.0% 27.3% 29.8% 1,587 924 1,020 3,531 44.9% 26.2% 28.9% Returned Account Closures Accounts Downsizing Defective Transponders Total Returned 321 129 679 1,129 28.4% 11.4% 60.1 % 382 309 833 1,524 25.1 % 20.3% 54.7% 413 201 959 1,573 26.3% 12.8% 60.9% eillikExpress ir Lanes 21 44 At the end of November 2018, the 91 Express Lanes had 144,359 active customer accounts, and 219,842 transponders classified as Assigned. Number of Accounts by Fiscal Year As of November 30, 2018 160,000 - 150,000 - 140,000 - 130,000 - 120,000 - 110,000 - 100,000 - 90,000 - 80,000 - 70,000 60,000 117,888 f 114,556 114,138 112,584112,473 112,929 113,672 130,048 116,813 04' 00 y0 titi yl N. ''yi` ti� 1' V A, A. L00�000' L0�0 A. A. L0�5' y0,� Fiscal Year 119,782 ', ', LO,h LO�� 144,359 140,694 —•-r-- %' , ti0 cN/ yO' ' � Incoming Email Activity During November, the Anaheim Processing Center received 2,528 emails. O1P,Express Lanes 22 45 ATTACHMENT 3 OCTA Orange County Transportation Authority Riverside County Transportation Commission co pN. Lames Status Report December 2018 As of December 31, 2018 46 Table of Contents Operations Overview OCTA 3 Traffic and Revenue Statistics for OCTA 3 OCTA Traffic and Revenue Summary 5 OCTA Eastbound Peak -Hour Volumes 6 OCTA Westbound Peak -Hour Volumes 7 OCTA Operational Highlights 8 Financial Highlights OCTA 10 Operations Overview RCTC 11 Traffic and Revenue Statistics for RCTC 11 RCTC Traffic and Revenue Summary 13 RCTC Peak -Hour Volumes 14 RCTC Eastbound Peak -Hour Volumes 15 RCTC Westbound Peak -Hour Volumes 17 RCTC Operational Highlights 19 Financial Highlights RCTC 20 Joint Agency Trip and Revenue Statistics* 21 Joint Agency Performance Measures 21 Joint Agency Transponder Distribution 22 Number of Accounts by Fiscal Year 22 Incoming Email Activity 23 Express A Lames z 47 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the OCTA 91 Express Lanes for December 2018 was 1,420,288. This represents a daily average of 45,816. This is a 4.8% increase in total traffic volume from the same period last year when traffic levels totaled 1,354,612. Potential toll revenue for the month was $4,082,589 which represents an increase of 4.7% from the prior year's total of $3,901,082. Carpool percentage for the month was 28.22% as compared to the previous year's rate of 26.72%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the month of December 2018. Current Month -to -Date (MTD) as of December 31, 2018 Trips Dec-18 MTD Actual Sta me c MTD Projected # Variance % Variance Dec-17 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,019,435 1,057,092 (37,657) (3.6%) 992,583 2.7% 3+ Lanes 400,853 331,110 69,743 21.1 % 362,019 10.7% Total Gross Trips 1,420,288 1,388,201 32,087 2.3% 1,354,612 4.8% Revenue Full Toll Lanes $4,006,933 $4,210,011 ($203,078) (4.8%) $3,829,052 4.6% 3+ Lanes $75,656 $80,315 ($4,659) (5.8%) $72,031 5.0% Total Gross Revenue $4,082,589 $4,290,326 ($207,737) (4.8%) $3,901,082 4.7% Average Revenue Per Trip i Average Full Toll Lanes $3.93 $3.98 ($0.05) (1.3%) $3.86 1.8% Average 3+ Lanes $0.19 $0.24 ($0.05) (20.8%) $0.20 (5.0%) Average Revenue Per Trip $2.87 $3.09 ($0.22) (7.1 %) $2.88 (0.3%) O1P,Express Lanes 3 48 The 2019 fiscal year-to-date traffic volume and revenue are both 6.2% higher when compared with the same period last year. Year-to-date average revenue per -trip is $2.96. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2018 through December 2018. FY 2018-19 Year to Date as of December 31, 2018 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 6,473,345 6,588,447 (115,102) (1.7%) 6,211,029 4.2% 3+ Lanes 2,335,270 2,009,014 326,256 16.2% 2,079,643 12.3% Total Gross Trips 8,808,615 8,597,461 211,154 2.5% 8,290,672 6.2% Revenue Full Toll Lanes $25,618,492 $26,218,234 ($599,742) (2.3%) $24,126,623 6.2% 3+ Lanes $449,916 $500,094 ($50,178) (10.0%) $427,585 5.2% Total Gross Revenue $26,068,408 $26,718,327 ($649,919) (2.4%) $24,554,208 6.2% Average Revenue Per Trip Average Full Toll Lanes $3.96 $3.98 ($0.02) (0.5%) $3.88 2.1% Average 3+ Lanes $0.19 $0.25 ($0.06) (24.0%) $0.21 (9.5%) Average Revenue Per Trip $2.96 $3.11 ($0.15) (4.8%) $2.96 0.0% i Express A Larsles 4 49 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. 1,800,000 1,600,000 1,400,000 1,200,000 E 1,000,000 Z. 800,000 600,000 400,000 200,000 0 FY 2018-19 Traffic Volume Overview Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month ❑Full Toll Lanes 03+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. $5,000,000 $4,500,000 $4,000,000 m 3 C N $3,500,000 $3,000,000 $2,500,000 FY 2018-19 Revenue Summary 77 422 E 84 776 E,.-,.� 3:1;11,*y E 78 927 3k1[4.11 • 24,936 4,480,483 $41= . Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ■3+ Lanes O1P,Express Lanes 5 50 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 16 times during the month of December 2018. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 82% of defined capacity. OCTA EASTBOUND PEAK -HOUR VOLUMES Monday 12/03/18 Tuesday 12/04/18 Wednesday 12/05/18 Thursday 12/06/18 Friday 12/07/18 PM Time Price HOV Vol. Cap. Price HC/ Vol. Cap. Rice HOV Vol. Cap. Price HOV Vol. Cap. Price HC/ Vol. Cap. 1400-1500 $5.05 406 2,512 74% $5.05 409 2,908 86% $5.05 386 2,681 79% $5.20 375 2,645 78% $5.35 505 3,367 99% 1500-1600 $5.40 588 3,076 90% $5.65 625 2,870 84% $6.25 624 3,183 94% $6.00 557 2,764 81% $9.65 694 2,649 78% 1600-1700 $5.25 469 2,901 85% $5.50 413 2,816 83% $6.75 442 2,613 77% $9.30 442 2,270 67% $9.45 399 2,618 77% 1700-1800 $5.20 581 3,117 92% $5.40 508 2,950 87% $6.90 432 2,203 65% $9.20 529 2,617 77% $6.90 600 2,930 86% 1800-1900 $5.40 675 2,720 80% $3.85 627 3,083 91% $3.85 565 2,376 70% $4.75 618 2,725 80% $6.40 713 2,878 85% 1900-2000 $3.75 588 2,247 66% $3.75 692 2,793 82% $3.75 432 1,558 46% $5.50 484 2,027 60% $5.95 661 2,298 68% Monday 12/10/18 Tuesday 12/11/18 Wednesday 12/12/18 Thursday 12/13/18 Friday 12/14/18 PM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 1400-1500 $5.05 454 2,655 78% $5.05 462 2,969 87% $5.05 425 2,988 88% $5.20 391 2,946 87% $5.35 524 3,397 100% 1500 -1600 $5.40 648 3,084 91% $5.65 649 2,763 81% $6.25 674 3,347 98% $6.00 653 3,105 91% $9.65 748 2,760 81% 1600-1700 $5.25 453 2,918 86% $5.50 400 2,736 80% $6.75 504 2,841 84% $9.30 487 2,636 78% $9.45 512 2,771 82% 1700-1800 $5.20 569 2,954 87% $5.40 537 2,812 83% $6.20 455 2,131 63% $9.20 521 2,815 83% $6.90 634 2,978 88% 1800-1900 $5.40 701 2,777 82% $3.85 654 2,948 87% $3.85 676 2,990 88% $4.75 478 2,177 64% $6.40 700 2,826 83% 1900 - 2000 $3.75 631 2,255 66% $3.75 770 2,936 86% $3.75 778 2,936 86% $5.50 755 3,153 93% $5.95 653 2,139 63% Monday 12/17/18 Tuesday 12/18/18 Wednesday 12/19/18 Thursday 12/20/18 Friday 12/21/18 PM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 1400-1500 $5.05 443 2,700 79°/ $5.05 478 2,957 87% $5.05 461 2,935 86% $5.20 502 3,328 98% $5.35 611 3,519 104% 1500-1600 $5.40 627 3,035 89% $5.65 650 2,755 81% $6.25 653 3,110 91% $6.00 634 3,022 89% $9.65 676 2,634 77% 1600 - 1700 $5.25 506 3,049 90% $5.50 484 2,890 85% $6.75 530 2,866 84% $9.30 455 2,484 73% $9.45 479 2,641 78% 1700-1800 $5.20 558 2,892 85% $5.40 597 2,969 87% $6.90 497 2,600 76% $9.20 602 2,827 83% $6.90 598 2,790 82% 1800-1900 $5.40 650 2,697 79% $3.85 625 2,814 83% $3.85 699 3,196 94% $4.75 671 2,861 84% $6.40 630 2,355 69% 1900-2000 $3.75 631 2,225 65% $3.75 691 2,678 79% $3.75 737 2,754 81% $5.50 742 2,887 85% $5.95 562 1,816 53% Monday 12/24/18 Tuesday 12/25✓18 Wednesday 12/26/18 Thursday 12/27/18 Friday 12/28/18 PM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HCV Vol. Cap. 1400-1500 $5.35 694 2,106 62% $5.90 824 1,839 54% $5.05 588 2,602 77% $5.20 602 2,963 87% $5.35 620 3,142 92% 1500-1600 $9.65 847 2,182 64% $5.90 629 1,484 44% $6.25 710 2,935 86% $6.00 731 3,024 89% $9.65 723 2,612 77% 1600-1700 $9.45 699 1,840 54% $5.90 594 1,268 37% $6.75 513 2,257 66% $9.30 555 2,442 72% $9.45 454 2,321 68% 1700-1800 $6.90 732 1,731 51% $5.90 695 1,321 39% $6.90 491 1,940 57% $9.20 648 2,550 75% $6.90 554 2,324 68% 1800-1900 $6.40 736 1,720 51% $5.90 742 1,412 42% $3.85 611 1,941 57% $4.75 709 2,312 68% $6.40 640 2,057 61% 1900-2000 $5.95 672 1,370 40% $5.90 803 1,452 43% $3.75 429 1,205 35% $5.50 499 1,467 43% $5.95 546 1,473 43% Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03✓19 Friday 01/04/19 PM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HCN Vol. Cap. Rice HOV Vol. Cap. 1400-1500 $5.35 435 1,680 49% 1500-16C0 $9.65 561 1,766 52% 1600-1700 $9.45 446 1,481 44% 1700-1800 $6.90 515 1,455 43% 1800-1900 $6.40 500 1,236 36% 1900-21UU $5.95 448 1,038 31% r Express A Larses 6 51 OCTA WESTBOUND PEAK -HOUR VOLUMES Monday 12/03/18 Tuesday 12/04/18 Wednesday 12/05/18 Thursday 12/06/18 Friday 12/07/18 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HMV Vol. Cap. 0400-0500 $3.00 795 2,501 74% $3.00 790 2,577 76% $3.00 758 2,438 72% $3.00 748 2,288 67% $3.00 637 1,904 56% 0500-0600 $4.85 868 2,512 74% $4.85 924 2,585 76% $4.85 760 2,325 68% $4.85 783 2,221 65% $4.60 737 2,395 70% 0600-0700 $5.05 589 2,089 61% $5.05 601 2,128 63% $5.05 603 1,969 58% $5.05 594 1,902 56% $4.85 582 2,014 59% 0700-0800 $5.55 499 2,178 64% $5.55 489 2,192 64% $5.55 426 1,932 57% $5.55 410 1,831 54% $5.40 501 2,057 61% 0800-0900 $5.05 308 2,027 60% $5.06 326 2,349 69% $5.05 230 1,597 47% $5.05 285 1,786 53% $4.85 284 1,865 55% 0900-1000 $4.00 305 2,065 61% $4.00 301 2,236 66% $4.00 313 2,184 64% $4.00 307 1,911 56% $4.00 314 1,897 56% Monday 12/10/18 Tuesday 12/11/18 Wednesday 12/12/18 Thursday 12/13/18 Friday 12/14/18 AM Time Rice HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 830 2,570 76% $3.00 802 2,399 71% $3.00 841 2,585 76% $3.00 841 2,574 76% $3.00 652 1,926 57°% 0500-0600 $4.85 858 2,506 74% $4.85 947 2,626 77% $4.85 834 2,444 72% $4.85 857 2,44.5 72% $4.60 774 2,437 72% 0600 - 0700 $5.05 619 2,140 63% $5.05 645 2,196 65% $5.05 669 2,120 62% $5.05 642 2,106 62% $4.85 621 2,033 60% 0700-0800 $5.55 496 2,034 60% $5.55 550 2,471 73% $5.55 474 2,199 65% $5.55 516 2,272 67% $5.40 500 2,085 61% 0800-0930 $5.05 297 1,989 59% $5.05 344 2,206 65% $5.05 334 2,022 59% $5.05 327 2,097 62% $4.85 358 1,930 57% 0900-1000 $4.00 344 2,017 59% $4.00 325 2,202 65% $4.00 283 2,119 62°% $4.00 336 2,377 70% $4.00 314 1,911 56% Monday 12/17/18 Tuesday 12/18/18 Wednesday 12/19/18 Thursday 12/20/18 Friday 12/21/18 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 848 2,785 82% $3.00 771 2,535 75% $3.00 796 2,546 75% $3.00 767 2,423 71% $3.00 674 1,992 59% 0500-0600 $4.85 833 2,4% 73% $4.85 956 2,624 77% $4.85 854 2,393 70°% $4.85 803 2,355 69% $4.60 713 2,296 68% 0600-0700 $5.05 622 2,047 60% $5.05 617 2,015 59% $5.05 637 2,118 62% $5.05 654 2,209 65% $4.85 540 1,883 55% 0700-0800 $5.55 483 2,061 61% $5.55 479 2,106 62% $5.55 464 2,061 61% $5.55 471 2,005 59% $5.40 403 1,724 51% 0800-0900 $5.05 313 1,994 59% $5.05 325 2,042 60% $5.05 333 2,117 62% $5.05 324 1,968 58% $4.85 304 1,675 49% 0900-1000 $4.00 317 2,084 61% $4.00 318 2,134 63% $4.00 373 2,266 67% $4.00 340 2,237 66% $4.00 363 1,685 50% Monday 12/24/18 Tuesday 12/25/18 Wednesday 12/26/18 Thursday 12/27/18 Friday 12/28/18 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 166 410 12% $1.65 21 40 1% $3.00 495 1,514 45% $3.00 527 1,627 48% $3.00 451 1,306 38% 0500-0600 $4.60 204 506 15% $1.65 25 52 2% $4.85 559 1,575 46% $4.85 635 1,789 53% $4.60 554 1,676 49% 0600-0700 $4.85 177 472 14°% $1.65 24 84 2% $5.05 314 1,080 32% $5.05 355 1,292 38% $4.85 338 1,080 32% 0700-0800 $5.40 194 557 16% $1.65 40 128 4% $5.55 290 1,044 31% $5.55 308 1,108 33% $5.40 262 1,025 30% 0800-0900 $4.85 172 577 17% $3.00 125 308 9% $5.05 245 1,012 30% $5.05 314 1,248 37% $4.85 265 1,197 35% 0900-1000 $4.00 292 840 25% $3.15 284 635 19% $4.00 328 1,298 38% $4.00 399 1,548 46% $4.00 385 1,444 42% Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400 - 0500 $3.00 199 602 18% 0500 - 0600 $4.60 271 720 21% 0600 - 0700 $4.85 172 537 16°% 0700 - 0800 $5.40 152 577 17% 0800 - 0900 $4.85 186 687 20% 0900 -1000 $4.00 214 712 21% r Express A Larses 52 OCTA OPERATIONAL HIGHLIGHTS On -road Operations OCTA Customer Assistance Specialists (CAS) responded to 109 calls during the month of December. Of those calls, 96 were to assist disabled vehicles and 1 call to remove debris. The CAS provided assistance to 7 accidents in the Express Lanes and 5 accidents originating from the SR91 general-purpose lanes. Electronic Toll and Traffic Management System Project Update An agreement with Kapsch TrafficCom USA, Inc., (Kapsch) was executed in June 2018 to provide toll lane system integrator services for the design, installation, operations, and maintenance of the electronic toll and traffic management system for the 91 Express Lanes. In December, Kapsch has developed several project plans and documentations and held weekly coordination meetings with OCTA and Cofiroute in preparation for the transition to the new lane system. This new lane system will be able to read the new 6C protocol as well as the current Title 21 protocol. Following RCTC's completion of their lane system installation on the 91 Express Lanes, OCTA will commence installation on the Orange County segment. It is anticipated the OCTA lane system equipment at the gantries will be replaced in spring 2019. 6C Transition Update In addition to the lane system replacement, the back -office system will need to be modified in order to process the new transponders and changes to the customer account plans. Modification to the back -office system will commence when the lane system installations for both OCTA and RCTC have been completed. Distribution of the new 6C transponders to customers will begin after the back -office system changes have been made. OCTA and RCTC have prepared a series of customer communication to be provided to customers to facilitate the transition to the new protocol and changes to the account plans. Amendment to the Three -Party Operating Agreement As referenced above, due to the back -office system changes, an amendment to the OCTA, RCTC, Cofiroute USA (CUSA) Operating Agreement is required. Staff from both OCTA and RCTC have been in negotiations with CUSA for the amendment. It is 04, Express � 55 8 53 anticipated there will be no change to the maximum obligation of the contract. The amendment is expected to be finalized by early spring 2019. California Highway Patrol Agreement Staff is currently in discussion with the California Highway Patrol (CHP) for a new agreement to provide enforcement services on the OCTA 91 Express Lanes. As a requirement of the Franchise Agreement, OCTA is required to use CHP for enforcement services. Staff will be bringing forth the agreement for Board approval in the next few months. etExpress,Lanes 9 54 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement YTD as of : 12f31f2018 YTD Variance Description Actual {1} Budget {t} Dollar $ Percent M. Operating revenues: Tall revenue $ 23,503,639.03 $ 24,834,736.00 $ (1,331,096.97) (5.4) Fee revenue 3,678,135.41 2,420,394.00 1,257,741.41 52.0 Total operating revenues 27,181,774.44 27,255,130.00 (73,355.56) (0.3) Operating expenses: Contracted services 3,278,016.30 3,773,540.00 495,523.70 13.1 Administrative fee 1,240,524.00 1,377,942.00 137,418.00 10.0 Other professional services 275,908.26 1,792,042.00 1,516,133.74 84.6 Credit card processing fees 666,872.30 650,214.00 (16,658.30) (2.6) Tall road account servicing 353,009.94 319,938.00 (33,071.94) (10.3) Other insurance expense 176,293.30 374,850.00 198,556.70 53.0 Toll road maintenance supply repairs 108,745.28 138,960.00 30,21412 21.7 Patrol services 353,147.31 397,374.00 44,226.69 11.1 Building equipment repairs and maint 73,627.47 209,096.00 135,468.53 64.8 Other services 4,405.00 14,998.00 10,593.00 70.6 Utilities 25,147.90 32,988.00 7,840.10 23.8 Office expense 48,597.33 110,236.00 61,638.67 55.9 Bad debt expense 83,593.41 - (83,593.41) N/A Miscellaneous {z} 73,216.66 419,843.00 346,626.34 82.6 Leases 257,015.54 229,908.00 (27,107.54) (11.8) Total operating expenses. 7,018,120.00 . 9,841,929.00 . 2,823,809.00 28.7 Depreciation and amortization {3} 1,719,605.15 - (1,719,605.15) N/A Operating income Iloss) 18,444,049.29 17,413,201.00 1,030,848.29 5.9 Nonoperating revenues expenses}: Reimbursement from Other Agencies 342,974.97 559,194.00 (216,219.03) (38.7) Interest income 1,418,003.93 1,109,892.00 308,111.93 27.8 Interest expense (2,469,662.34)r (2,504,976.00) 35,313.66 r 1.4 Other 5,756.71 - 5,756.71 N/A Total nonoperating revenues lexpenses) (702,926.73) (835,890.00) 132,963.27 15.9 Transfers in - - - N/A Transfers out (720,635.53) (14,345,295.00) 13,624,659.47 95.0 Net income {loss} $ 17,020,487.03 $ 2,232,0116.00 $14,788,471.01 E€2.6 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. 'hliscellaneous expenses include: Bond Insurance Casts, Bank Service Charge, Transponder Materials. 'Depreciation and amortization are not budgeted items. Capital Asset Activity During the six months ending December 31, 2018, capital asset activities included $349, 599 for the Electronic Toll and Traffic Management system replacement project and $2,487 for transponder purchases. 19111,Express Lanes 10 55 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the RCTC 91 Express Lanes for December 2018 was 1,198,578. This represents a daily average of 38,664. This is a 2% increase in total traffic volume from the same period last year when traffic levels totaled 1,174,690. Potential toll revenue for the month was $4,327,741 which represents an increase of 15.9% from the prior year's total of $3,732,545. RCTC had several weekend closures of the 91 Express Lanes in the eastbound direction to allow for the installation of new roadside toll equipment which resulted in reduced traffic volumes and revenue. Carpool percentage for the month was 25.69% as compared to the previous year's rate of 23.6%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the month of December 2018. Current Month -to -Date (MTD) as of December 31, 2018 Trips DEC-18 MTD Actual Stantec MTD Projected # Variance % Variance Dec-17 MTD Actual Yr-to-Yr ok Variance Full Toll Lanes 890,682 625,000 265,682 42.5% 897,483 (0.8%) 3+ Lanes 307,896 240,000 67,896 28.3% 277,207 11.1% Total Gross Trips 1,198,578 865,000 333,578 38.6% 1,174,690 2.0% Revenue Full Toll Lanes $4,289,378 $1,895,028 $2,394,350 126.3% $3,700,810 15.9% 3+ Lanes $38,363 $0 $38,363 $31,735 20.9% Total Gross Revenue $4,327,741 $1,895,028 $2,432,713 128.4% $3,732,545 15.9% Average Revenue per Trip Average Full Toll Lanes $4.82 $3.03 $1.79 59.1% $4.12 17.0% Average 3+ Lanes $0.12 $0.00 $0.12 $0.11 9.1 % Average Gross Revenue $3.61 $2.19 $1.42 64.8% $3.18 13.5% ellik,Express Lanes 11 56 The 2019 fiscal year-to-date (YTD) traffic volume is 5.3% higher when compared with the same period last year. The 2019 fiscal year-to-date revenue is 23.8% higher than for the same period last year. The traffic and revenue increases are attributed to higher demand and increase toll rates to manage the demand. Year-to-date average revenue per -trip is $3.59. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2018 through December 2018. FY 2018-19 Year to Date as of December 31, 2018 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr Variance Full Toll Lanes 5,777,160 3,741,014 2,036,146 54.4% 5,670,112 1.9% 3+ Lanes 1,849,217 1,324,343 524,874 39.6% 1,570,256 17.8% Total Gross Trips 7,626,377 5,065,357 2,561,020 50.6% 7,240,368 5.3% Revenue Full Toll Lanes $27,199,627 $11,237,757 $15,961,870 142.0% $21,958,737 23.9% 3+ Lanes $212,527 $0 $212,527 $185,015 14.9% Total Gross Revenue $27,412,154 $11,237,757 $16,174,397 143.9% $22,143,751 23.8% Average Revenue per Trip Average Full Toll Lanes $4.71 $3.00 $1.71 57.0% $3.87 21.7% Average 3+ Lanes $0.11 $0.00 $0.11 $0.12 (8.3%) Average Gross Revenue $3.59 $2.22 $1.37 61.7% $3.06 17.3% etExpress,Laa 12 57 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. 1,400,000 1,225,000 1,050,000 875,000 m E 700,000 0 > 525,000 350,000 175,000 0 FY 2018-19 Traffic Volume Overview Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month 0Full Toll Lanes 03+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. m c > d Ce $5,200,000 $4,800,000 $4,400,000 $4,000,000 $3,600,000 $3,200,000 $2,800,000 $2,400,000 $2,000,000 FY 2018-19 Revenue Summary 2 $34,897 $38,664 $29,799 lill 111— Mll I, $4,893,862 $4,878,73 $4,450,594 $4,278,17 ili il Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ■3+ Lanes eillikExpress 1 Lanes 13 58 RCTC PEAK -HOUR VOLUMES RCTC regularly evaluates traffic volumes for peak period hours where Express Lanes performance is degraded and either increases or decreases tolls. There were no toll rates adjusted in December to improve the level of service in the peak hours where demand exceeded capacity. Hours that are highlighted in yellow were flagged for continued evaluation. etExpress,Laa 14 59 RCTC EASTBOUND PEAK -HOUR VOLUMES Eastbound PM Peak - County Line to McKinley Monday 12/03/18 Tuesday 12/04/18 Wednesday 12/05/18 Thursday 12/06/18 Friday 12/07/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LC6 Price HOV SOV Vol. LOS 1400-1500 $4.05 259 1,102 1,361 F $5.15 230 1,112 1,342 F $5.15 214 1,056 1,270 E $7.55 260 1,210 1,470 F $17.70 266 1,484 1,750 F 1500-1603 $5.05 379 1,221 1,600 F $5.15 347 1,052 1,399 F $6.55 335 1,045 1,380 F $9.60 367 1,195 1,562 F $17.70 509 1,404 1,913 F 1600-1700 $4.05 302 1,557 1,859 F $4.05 211 1,035 1,246 E $3.95 211 874 1,085 D $8.55 247 1,037 1,284 E $11.40 361 1,341 1,702 F 1700-1800 $4.05 408 1,458 1,866 F $4.05 237 960 1,197 D $3.95 192 817 1,009 D $3.95 327 1,290 1,617 F $6.70 375 1,3351,710 F 1800-1903 $4.05 423 1,266 1,689 F $4.05 309 903 1,212 E $3.95 239 738 977 C $3.95 3E3 1,410 1,793 F $6.70 468 1,272 1,740 F 1900-2000 $2.20 396 1,119 1,515 F $4.05 311 940 1,251 E $3.95 195 484 679 B $4.05 300 1,012 1,312 F $5.15 466 1,132 1,598 F Monday 12/10/18 Tuesday 12/11/18 Wednesday 12/12/18 Thursday 12/13/18 Friday 12/14/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $4.05 265 1,148 1,413 F $5.15 262 1,105 1,367 F $5.15 260 1,245 1,505 F $7.55 250 1,3E6 1,605 F $17.70 323 1,313 1,636 F 1500.1600 $5.05 378 1,125 1,503 F $5.15 390 1,139 1,529 F $6.55 425 1,209 1,634 F $9.60 436 1,127 1,563 F $17.70 434 1,150 1,584 F 1600.1700 $4.05 248 1,183 1,431 F $4.05 235 1,148 1,383 F $3.95 260 1,2041,464 F $8.55 270 1,147 1,417 F $11.40 292 1,117 1,409 F 1700.1800 $4.05 269 999 1,268 E $4.05 264 972 1,236 E $3.95 255 929 1,184 D $3.95 261 1,023 1,284 E $6.70 349 1,081 1,430 F 1800.1900 $4.05 346 933 1,279 E $4.05 326 1,029 1,355 F $3.95 350 1,047 1,397 F $3.% 251 879 1,130 D $6.70 384 1,127 1,511 F 1900-2000 $2.20 299 761 1,060 D $4.05 352 997 1,349 F $3.95 346 1,076 1,422 F $4.05 417 1,021 1,438 F $5.15 337 831 1,168 D Monday 12/17/18 Tuesday 12/18/18 Wednesday 12/19/18 Thursday 12/20/18 Friday 12/21/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400.1500 $4.05 285 1,304 1,589 F $5.15 275 1,1871,462 F $5.15 288 1,309 1,597 F $7.55 339 1,490 1,829 F $17.70 407 1,342 1,749 F 1500-1600 $5.05 382 1,194 1,576 F $5.15 428 1,157 1,585 F $6.55 429 1,363 1,792 F $9.60 419 1,131 1,550 F $17.70 440 1,148 1,588 F 1600-1700 $4.05 276 1,137 1,413 F $4.05 255 1,1871,442 F $3.95 296 1,445 1,741 F $8.55 264 1,091 1,355 F $11.40 295 1,152 1,447 F 1700-1800 $4.05 287 1,065 1,352 F $4.05 274 1,0781,352 F $3.95 293 1,1141,407 F $3.95 313 1,135 1,448 F $6.70 327 1,100 1,427 F 1800.1900 $4.05 329 953 1,282 E $4.05 367 1,237 1,604 F $3.95 348 1,178 1,526 F $3.95 300 1,143 1,443 F $6.70 338 884 1,222 E 1900.2000 $2.20 325 790 1,115 D $4.05 358 983 1,341 F $3.95 344 1,021 1,365 F $4.05 383 1,029 1,412 F $5.15 298 685 983 C Monday 12/24/18 Tuesday 12/25/18 Wednesday 12/26/18 Thursday 12/27/18 Friday 12/28/18 PM Time Rice HOV SOV Vol. LOS Price HOV SOV Vol. LC6 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400.1500 $17.70 297 688 985 C $4.05 388 744 1,132 D $5.15 367 1,119 1,486 F $7.55 342 1,114 1,456 F $17.70 366 1,064 1,430 F 1500.1600 $17.70 374 688 1,062 D $4.05 282 541 823 C $6.55 394 1,032 1,426 F $9.60 411 978 1,389 F $17.70 368 973 1,341 F 1600 - 1700 $11.40 342 630 972 C $2.20 269 436 705 B $3.95 245 888 1,133 D $8.55 280 871 1,151 D $11.40 240 902 1,142 D 1700-1800 $6.70 345 558 903 C $2.20 286 357 643 B $3.95 242 693 935 C $3.95 301 800 1,101 D $6.70 260 776 1,036 D 1800.1900 $6.70 328 555 883 C $2.20 330 404 734 B $3.95 288 561 849 C $3.95 315 775 1,090 D $6.70 297 627 924 C 1900.2000 $5.15 291 414 705 B $4.05 361 386 747 B $3.95 183 357 540 B $4.05 235 434 669 B $5.15 253 417 670 B Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $17.70 202 507 709 B 1500-1600 $17.70 258 513 771 B 1600 -1700 $11.40 189 465 654 B 1700-1800 $6.70 238 402 694 B 1800-1900 $6.70 248 277 650 B 1900 - 2000 $5.15 194 414 471 B ellik,Express Lanes 15 60 Eastbound PM Peak - County Line to 1-15 South Monday 12/03/18 Tuesday 12/04/18 Wednesday 12/05118 Thursday 12/06/18 Friday 12/07/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HCN SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $2.85 60 479 539 B $5.15 97 603 700 B 35.05 78 471 549 B 55.05 11 106 117 A $5.15 0 166 166 A 1500 -1600 $2.85 67 428 495 B $2.80 159 002 761 B 55.15 98 498 5% B 35.15 15 134 149 A $2.80 0 142 142 A 1600-1700 $285 0 0 0 A $2.85 105 569 674 B 52.85 80 438 518 B 52.80 35 271 306 A $2.85 0 135 135 A 1700-1800 $2.85 0 0 0 A $2.85 87 485 572 B $2.85 81 339 420 B $2.85 12 99 111 A 52.85 0 144 144 A 1800-1900 $2.85 0 0 0 A $285 102 486 588 B $2.85 94 345 439 B $2.85 10 89 99 A $2.85 0 108 108 A 1900 - 2000 $2.85 0 0 0 A $2.85 157 537 694 B $2.85 61 233 294 A $2.85 13 81 94 A $2.85 0 118 118 A Monday 12/10/18 Tuesday 12/11/18 Wednesday 12/12/18 Thursday 12/13/18 Friday 12/14/18 PM Time Price HOV SOV Vol. LCS Price HOV SON Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $2.85 94 470 564 B $5.15 71 531 002 B $5.05 74 585 659 B $5.05 73 550 623 B $5.15 93 564 657 B 1500-1600 $2.85 103 465 568 B $2.80 103 484 587 B $5.15 65 518 583 B $5.15 77 492 569 B $2.80 134 427 561 B 1600-1700 $2.85 92 475 567 B $2.85 68 502 570 B $2.85 63 410 473 B $2.80 87 402 489 B $2.85 87 420 507 B 1700-1800 $2.85 109 432 541 B $2.85 102 458 560 B $2.85 64 342 406 B $285 83 387 470 B $2.85 % 418 514 B 1800-1900 $2.85 123 393 516 B $2.85 105 452 557 B $285 106 418 524 B $2.85 73 286 359 A $2.85 98 346 444 B 1900.2000 $2.85 128 349 477 B $2.85 135 491 626 B $2.85 153 436 589 B $2.85 137 487 624 B $2.85 105 322 427 B Monday 12/17/18 Tuesday 12118/18 Wednesday 12/19/18 Thursday 12/20/18 Friday 12121/18 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400.1500 $2.85 80 463 513 B $5.15 77 474 551 B $5.05 63 498 561 B $5.05 77 526 603 B $5.15 97 546 613 B 1500.1600 $2.85 80 443 523 B $2.80 86 412 498 B $5.15 97 491 588 B $5.15 79 422 501 B $2.80 98 446 544 B 1600.1700 $2.85 91 412 503 B $2.85 56 456 512 B $2.85 72 481 553 B $2.80 82 385 467 B $2.85 80 391 471 B 1700.18)3 $285 66 371 437 B $2.85 109 417 526 B $2.85 86 389 475 B $2.85 107 384 491 B $2.85 95 414 509 B 1800-1900 $2.85 101 372 473 B $2.85 36 126 162 A $2.85 113 476 589 B $2.85 104 389 493 B $2.85 107 327 434 B 1900-2000 $2.85 109 316 425 B $285 122 373 495 B $2.85 106 415 521 B $2.85 148 439 587 B 52.85 104 277 381 A Monday 12/24/18 Tuesday 12/25/18 Wednesday 12/26/18 Thursday 12/27/18 Friday 12/28/18 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LCS 1400-1500 $5.15 2C0 437 637 B $2.85 255 393 648 B $5.05 150 531 681 B $5.05 164 637 801 C $5.15 133 622 755 B 1500-1600 $2.80 229 473 702 B $2.85 190 360 550 B $5.15 185 593 778 B $5.15 187 580 767 B $2.80 166 558 724 B 1E00.1700 $2.85 188 353 541 B $2.85 182 260 442 B $2.85 125 505 630 B $2.80 143 569 712 B $2.85 113 478 591 B 1700.1800 52.85 208 278 486 B $2.85 216 200 416 B $285 127 415 542 B $2.85 153 466 619 B $2.85 151 443 594 B 1800.1900 52.85 211 307 518 B $2.85 247 242 489 B $2.85 155 337 492 B $2.85 172 329 501 B $2.85 138 348 486 B 1900-2000 $2.85 254 285 539 B 52.85 293 197 487 B $2.85 121 225 346 A $2.85 131 294 425 B $2.85 132 231 363 A PM Time Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400.1500 $5.15 128 396 524 B 1500.1600 $2.80 154 416 570 B 1600.1700 $2.85 139 330 469 B 1700 -1800 $2.85 128 302 430 B 1800 -1900 $2.85 120 209 329 A 1900 - 2000 $2.85 101 176 277 A r Express A Larsles 3.6 61 RCTC WESTBOUND PEAK -HOUR VOLUMES Westbound AM Peak - McKinleyto County Line Monday 12/03/19 Tuesday 12/04/19 Wednesday 12/O5/19 Thursday 12/06/19 Friday 12/07/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. L0S 0400-0500 $6.55 402 1,078 1,480 F $6.55 386 1,136 1,522 F $6.55 406 1,104 1,510 F $6.55 385 1,008 1,393 F $3.95 329 752 1,081 D 0500-0600 $18.90 527 822 1,349 E $17.45 591 921 1,512 F $18.45 401 712 1,113 D $18.20 407 649 1,056 D $7.90 458 1,016 1,474 F 0600-0700 $17.55 335 902 1,237 E $17.15 323 881 1,204 E $16.15 335 902 1,237 E $16.15 322 899 1,221 E $7.15 369 1,146 1,515 F 0700-0800 $13.20 351 1,234 1,585 F $13.20 345 1,216 1,561 F $13.95 307 1,165 1,472 F $12.20 244 1,139 1,383 F $6.70 377 1,240 1,617 F 0800-0900 $8.45 240 1,390 1,630 F $8.45 252 1,491 1,743 F $8.45 166 955 1,121 D $9.20 175 1,114 1,289 E $5.15 192 1,121 1,313 E 0900.1000 $4.05 190 1,144 1,334 E $5.05 171 1,209 1,380 F $3.95 178 1,125 1,303 E $3.95 150 9'39 1,109 D $4.05 181 887 1,068 D Monday 12/10/18 Tuesday 12/11/18 Wednesday 12/12/18 Thursday 12/13/18 Friday 12/14/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV_ SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $6.55 436 1,135 1,571 F $6.55 412 1,046 1,458 F $6.55 460 1,181 1,641 F $6.55 463 1,156 1,619 F $3.95 358 780 1,138 D 0500-0600 $18.90 524 917 1,441 F $17.45 635 970 1,605 F $18.45 480 679 1,159 D $18.20 476 742 1,218 E $7.93 467 1,C07 1,474 F 0600-0700 $17.55 357 985 1,342 E $17.15 355 801 1,156 D $16.15 415 1,019 1,434 F $16.15 379 960 1,339 E $7.15 391 1,099 1,490 F 0700-0800 $13.20 342 1,264 1,606 F $13.20 345 1,269 1,614 F $13.95 349 1,264 1,613 F $1220 370 1,325 1,695 F $6.70 377 1,302 1,679 F 0800-0900 $8.45 208 1,371 1,579 F $8.45 243 1,414 1,657 F $8.45 222 1,391 1,613 F $9.20 227 1,362 1,589 F $5.15 224 1,199 1,423 F 0900-1000 $4.05 198 1,057 1,255 E $5.05 203 1,175 1,378 F $3.95 163 1,126 1,295 E $3.95 212 1,308 1,520 F $4.05 183 817 1,030 C Monday 12/17/18 Tuesday 12/18/18 Wednesday 12/19/18 Thursday 12/20/18 Friday 12/21/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $6.55 432 1,171 1,603 F $6.55 416 1,152 1,568 F $6.55 436 1,221 1,657 F $6.55 427 1,050 1,477 F $3.95 369 723 1,092 D 0500-0600 $18.93 513 882 1,425 F $17.45 648 1,044 1,692 F $18.45 504 738 1,242 E $18.20 504 751 1,255 E $7.90 455 1,034 1,489 F 0600-0700 $17.55 358 867 1,225 E $17.15 327 830 1,157 D $16.15 4C6 1,022 1,428 F $16.15 398 1,088 1,486 F $7.15 358 1,111 1,469 F 0700.0800 $13.20 346 1,317 1,663 F $13.20 345 1,332 1,677 F $13.95 374 1,323 1,697 F $12.20 372 1,307 1,679 F $6.70 296 1,171 1,467 F 0800.0900 $8.45 225 1,310 1,535 F $8.45 245 1,389 1,634 F $8.45 268 1,451 1,719 F $9.20 250 1,306 1,556 F $5.15 191 952 1,143 D 0900.1000 $4.05 179 1,018 1,197 D $5.05 184 1,089 1,273 E $3.95 232 1,170 1,402 F $3.95 216 1,128 1,344 E $4.05 193 721 914 C Monday 12/24/18 Tuesday 12/25/18 Wednesday 12/26/18 Thursday 12/27/18 Friday 12/28/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. L0S Price HOV SOV Vol. L06 Price HOV SOV Vol. L06 0400-0500 $3.95 84 163 247 A $1.50 10 8 18 A $6.55 296 772 1,068 D $6.55 314 821 1,135 D $3.95 242 534 776 B 0500.0600 $7.90 103 149 252 A $1.50 16 15 31 A $18.45 317 433 750 B $18.20 320 592 912 C $7.90 325 717 1,042 D 0600- 0700 $7.15 95 188 283 A $1.50 11 25 36 A $16.15 192 619 811 C $16.15 185 640 825 C $7.15 212 607 819 C 0700- 0800 $6.70 111 232 343 A $1.50 20 47 67 A $13.95 200 576 776 B $12.20 217 621 838 C $6.70 194 564 758 B WOO- 0900 $5.15 87 255 342 A $1.50 54 91 145 A $8.45 145 542 687 B $9.20 176 653 829 C $5.15 171 590 761 B 0900-1000 $4.05 151 295 446 B $1.50 116 177 293 A $3.95 181 557 738 B $3.95 215 688 903 C $4.05 191 595 786 B Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.95 101 260 361 A 0500 - 0600 $7.93 152 1% 348 A 0600 - 0700 $7.15 85 241 326 A 0700 - 0800 $6.70 103 3C6 409 B 0800.0900 $5.15 90 281 371 A 0900.1000 $4.05 114 292 406 B r Express A Larses 17 62 Westbound AM Peak -1-15 North to County Line Monday 12/03/18 Tuesday 12/04/18 Wednesday 12/05/18 Thursday 12/06/18 Friday 12/07/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400- 0500 $5.05 258 781 1,039 D $5.05 262 787 1,049 D $5.05 236 685 921 C $5.05 236 642 878 C $2.85 188 571 759 B 0500-0600 $17.40 371 1,009 1,380 E $15.40 379 1,017 1,386 E $15.70 315 1,021 1,336 E $13.70 358 939 1,327 E $5.15 307 1,010 1,317 E 0600-0700 $16.40 356 1,117 1,473 F $14.70 383 1,183 1,566 F $16.70 301 923 1,224 E $14.70 2% 849 1,148 D $6.65 275 813 1,088 D 0700-0800 $12.40 238 1,225 1,463 F $10.70 248 1,219 1,467 F $12.70 180 950 1,130 D $11.70 152 967 1,119 D $5.15 200 944 1,144 D 0800-0900 $8.55 123 1,091 1,214 E $8.55 146 1,237 1,383 E $8.55 110 840 950 C $6.65 98 915 1,013 D $5.15 97 842 939 C 0900 -1000 $5.05 113 771 884 C $5.15 111 767 878 C $5.15 129 945 1,074 D $5.15 110 721 831 C $2.85 84 617 701 B Monday 12/10/18 Tuesday 12/11/18 Wednesday 12112/18 Thursday 12/13/18 Friday 12/14/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $5.05 268 785 1,053 D $5.05 258 736 994 C $5.05 261 745 1,006 D $5.05 257 761 1,018 D $2.85 216 663 879 C 0500.0600 $17.40 360 984 1,324 E $15.40 382 992 1,374 E $15.70 363 1,140 1,503 F $13.70 378 1,066 1,444 F $5.15 328 1,029 1,357 E 0600.0700 $16.40 361 1,123 1,484 F $14.70 325 1,151 1,476 F $16.70 354 1,005 1,359 E $14.70 353 1,053 1,406 F $6.65 319 980 1,299 E 0700-0800 $12.40 254 1,115 1,369 E $10.70 252 1,210 1,462 F $12.70 243 1,229 1,472 F $11.70 248 1,199 1,447 F $5.15 195 987 1,182 D 0800-0900 $8.55 153 1,C62 1,215 E $8.55 175 1,246 1,421 F $8.55 137 1,047 1,184 D $6.65 145 1,066 1,211 E $5.15 151 915 1,066 D 0000.1000 $5.05 112 763 875 C $5.15 88 825 913 C $5.15 111 866 977 C $5.15 112 880 992 C $2.85 110 680 790 B Monday 12/17/18 Tuesday 12/18/18 Wednesday 12119/18 Thursday 12/20/18 Friday 12/21/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400- 0500 $5.05 271 773 1,044 D 55.05 237 774 1,011 D $5.05 230 751 981 C $5.05 233 704 937 C $2.85 193 656 849 C 0500-0600 $17.40 347 962 1,309 E $15.40 361 967 1,328 E $15.70 378 1,018 1,396 E $13.70 342 988 1,330 E $5.15 281 874 1,155 D 0600.0700 $16.40 316 1,087 1,403 F $14.70 348 1,112 1,460 F $16.70 347 1,010 1,357 E $14.70 358 1,043 1,401 F $6.65 233 828 1,061 D 0700.0800 $12.40 250 1,105 1,355 E $10.70 247 1,113 1,360 E $12.70 223 1,038 1,261 E $11.70 202 981 1,183 D $5.15 141 793 931 C 0800.0900 $8.55 131 1,050 1,181 D $8.55 139 1,031 1,170 D $8.55 120 1,044 1,164 D $6.65 115 982 1,097 D $5.15 99 736 835 C 0900-1000 $5.05 103 772 875 C $5.15 92 832 924 C $5.15 109 862 971 C $5.15 110 770 880 C $2.85 113 617 730 B Monday 12/24/18 Tuesday 12/25/18 Wednesday 12/26/18 Thursday 12/27/18 Friday 12/28/18 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $2.85 48 109 157 A $1.90 8 13 21 A $5.05 163 438 601 B $5.05 160 462 622 B $2.85 141 426 567 B 0500.0600 $5.15 84 168 252 A $1.90 4 19 23 A $15.70 228 624 852 C $13.70 218 685 933 C $5.15 204 570 774 B 0600.0700 $6.65 63 171 234 A $1.90 9 36 45 A $16.70 161 463 624 B $14.70 139 567 706 B $6.65 142 438 580 B 0700.0800 $5.15 58 184 242 A $1.90 18 45 63 A $12.70 105 450 555 B $11.70 111 487 598 B $5.15 85 417 502 B 0800-0900 $5.15 71 193 264 A $1.90 43 110 153 A $8.55 84 442 526 B $6.65 123 502 625 B $5.15 100 533 633 B 0900-1000 $2.85 103 235 338 A $1.90 118 183 301 A $5.15 103 446 549 B $5.15 136 514 650 B $2.85 134 476 610 B Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $2.85 63 199 262 A 0500 - 0600 $5.15 96 288 384 A 0600 - 0700 $6.65 74 214 288 A 0700 - 0800 $5.15 60 240 300 A 0800 - 0900 $5.15 69 272 341 A 0900 -1000 $2.85 71 213 284 A r Express A Larsles 3.8 63 RCTC OPERATIONAL HIGHLIGHTS On -road Operations RCTC Freeway Service Patrol (FSP) responded to 65 calls during the month of December. Of those calls, 41 were to assist disabled vehicles, 2 were to remove debris, 13 were for traffic breaks, and 9 were in response to accidents. 6C Transponder Technology Planning for the transition to the new transponder technology is underway. The lane system will be upgraded over a series of weekend with completion of that work expected by early spring 2019. The new sticker transponders have been received and are being prepared for distribution. Changes to the back office system to process the new transponders and make changes to the customer account plan are being finalized and will be released to the customer once both the RCTC and OCTA lane system upgrades are performed. A series of customer communication has been prepared to facilitate the process for providing the new transponders to customers. etExpress,Laa 19 64 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement YTD as of : 12/31/2013 YTD Variance Description Actual' Budget Dollar$ Peroe{'L} Operating revenues: Toll Revenue Fee Revenue $ 23,333,741.65 4,139,666.76 $ 16, 049, 050.00 2,421,150.00 $ 7,734,691.65 1,763,516.76 43.5 73.0 Total operating revenues 23,023,406.41 13,470,200.00 9,553,206.41 51.7 Operating expenses: Salaries and Benefits LegalSerrice.s Advisory Services Audit and Accounting Fees Service Fees Other Professional Services Lease Expense Operations Utilities Supplies and Materials [.Membership and Subscription Fees Office Equipment & Furniture (Non -Capital) maintenance/Repairs Training Seminars and Conferences Transportation Expenses Lodging Meals Other Staff Expenses Advertising Program Management Program Operations Furniture S. Equipment Improvements Depreciation Bad Debt Expense 200,664.20 30,332.W 13,243.69 - 2,799.35 433,365.91 112,744.43 1,591,323.61 24,199.14 197.75 12,296.50 22.62 33,036.36 675.44 343.44 1,389.47 1,153.46 167.74 6,335.44 13,716.23 3,374,750.25 519,673.24 593,732.13 5,315,326.61 16.43 301.500.0.0 1E0.000.00 37.E00.00 23,E00.00 13,cc0.00 846,E-00.00 74,344.H 1,660,300.00 32,000.H 2,500.H 5,000.00 2,500.H 433,550.H 4,000.H 3,700.H 3,500.H 500.H 500.00 70,000.H 31,950.00 4,361,100.00 334,444.44 363,775.44 - - 100,335.30 119,667.12 19,256.31 23,500.00 10,200.65 171,134.49 (42,444.43) 65,476.39 7,304.94 2,342.25 (7,296.50) 2,477.33 395,513.14 3,325.00 2,857.00 2,110.93 (653116) 332.26 63,665.44 13,233.77 436,349.75 (139,675.24) 270,642.37 (5,315,326.61) C16.43) 33.4 79.3 51.4 100.0 73.5 44.1 (64.4) 4.1 24.4 92.1 (145.9) 99.1 91.2 33.1 77.2 60.3 (131.6) 66.5 91.0 57.1 11.2 (36.3) 31.1 N!A NJA Total operating expenses 12,347,513.91 9,262,175.44 C3,535,336.91) (33.7) Operating income (loss) 15,175,394.54 9,243,425.H 5,967,889.54 64.3 Nonoperating revenues (expenses): Interest Revenue Gain(Lass) an Sale of Capital Assets Other Miscellaneous Revenue Payment to Escrow Agent Interest Expense 596,521.69 (2,224,669.52) 2 2,615.42 - (13,906,986.73) 74,654.44 - 4,250,0510E (10,000,000.00) (3,559,950.00) 171,371.49 (2,224,669.52) (4,243,634.53) 10,000,066.00 (10,349,036.73) (744.3) N!A 100.0 (100.0) 290.7 Total nonoperat ngi revenues (expenses} (15,535,119.79) (9,239,250.00) (6,295,869.79) (63.1) Transfers In Transfers Out - (94,900.00) - C3,153,60100) - 3,053,700.00 N/A (97.0) Net income (loss)I $ V151025.291 I $ (3,184,825.66)I $ 2,730,699.71 I (35.7). ' Unaudited ' Gain (lass) on sale of capital assets - Loss on sale of capital assets reflects the loss on sale of excess land purchased for the SR-91 Project. Loss on sale is not a cash -related item and not included in the FY18r19 budget. ellik,Express Lanes 20 65 JOINT AGENCY TRIP AND REVENUE STATISTICS* Dec-18 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 694,261 429,930 62% $ 1,667,561 RCTC 658,228 429,930 65% $ 2,658,677 1-15 282,515 195,281 69% $ 1,185,452 McKinley 375,713 234,649 62% $ 1,473,224 * This information is not available for the eastbound direction due to the work being performed on RCTC's lane system. JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Dec-18 Performance CUSTOM Eft SERVICE Call Wait Time Abandon Rate Customer Satisfaction Convert Violators to Customers Convert Violators to Customers VIOLATION PROCESSING Response Time ** CUSA Violation Collection Rate CUSA Violation Collection Rate TRAFFIC OPERATIONS Initial & Secondary Review s * Plate Misread Errors CAS Response Time Monthly Monthly Monthly Quarterly Annually Not to exceed 2 minutes No more than 4.0% At least 75 outbound calls 8% or more 10% or more Monthly Quarterly Annually Monthly Monthly Monthly ACCOUNTING OCTA Exceptions Monthly RCTC Exceptions Monthly INFORMATION TECHNOLOGY Back -office System Uptime Monthly Netw ork Uptime Monthly CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold -back period month of this report. **CUSA Violation Collection Rate is currently unavailable due to pending report data which impacts the statistics. Within 2 business days of receipt 70% or more 74% or more Equal to or less than 15 days Equal to or less than 0.4% 0:20 (minutes) per call No more than 3 No more than 3 99% Availability 99% Availability 1.6% 76 27% 1.4 NA 1.8 0.01 % 0:08 100% 100% therefore, percentage reported here is for 2 months prior to the ellik,Express Lanes 21 66 JOINT AGENCY TRANSPONDER DISTRIBUTION TRANSPONDER DISTRIBUTION December-18 Tags % of Total November-18 % of Total FY 2018-19 Average To -Date Issued To New Accounts Additional Tags to Existing Accounts Replacement Transponders Total Issued 1,131 48.2% 678 28.9% 537 22.9% 2,346 _ Returned Account Gosures Accounts Dow nsizing Defective Transponders Total Returned 450 34.9% 160 12.4% 681 52.7% 1,291� 1,253 _ 45.7% 1,511 45.3% 809 29.5% 883 26.5% 682 24.9% 939 28.2% 2,744 3,333 321 28.4% 419 27.5% 129 11.4% 195 12.7% 679 60.1 % 912 59.8% 1,129 1,526 At the end of December 2018, the 91 Express Lanes had 144,633 active customer accounts, and 220,313 transponders classified as Assigned. Number of Accounts by Fiscal Year As of December 31, 2018 160,000 - 150,000 - 140,000 - 130,000 - 120,000 - 110,000 - 100,000 - 90,000 - 80,000 - 70,000 - 60,000 114,138 584 473 11 7 979 113.672 116,813 117,888 114,556 i i P 130,048 119,782 or OW O� N• '. '. '. '. ', N, Nco 1 Fiscal Year 144,633 140,694 el/12 Express A Lanes 22 67 Incoming Email Activity During December, the Anaheim Processing Center received 2,689 emails. etExpress,Laa 23 68 AGENDA ITEM 8 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 28, 2019 TO: Toll Policy and Operations Committee FROM: Jennifer Crosson, Toll Operations Manager THROUGH: Michael Blomquist, Toll Program Director SUBJECT: 15 Express Lanes Customer Transponder Account Fee Policies and Toll Policies STAFF RECOMMENDATION: This item is for the Committee to: 1) Adopt Resolution No. 19-003, "Resolution of the Riverside County Transportation Commission Adopting the Amended and Restated Interstate 15 Express Lanes Toll Policy Goals and Toll Policies"; 2) Adopt Resolution No. 19-004, "Resolution of the Riverside County Transportation Commission Regarding the 15 Express Lanes Transponder and Customer Account Fee Policies"; and 3) Forward to the Commission for final action. BACKGROUND INFORMATION: Resolution 19-003 — Amended and Restated Interstate 15 Express Lanes Toll Policy Goals and Toll Policies In June 2016, the Commission adopted Resolution No. 16-011, "Resolution of the Riverside County Transportation Commission Regarding Interstate 15 Express Lanes Toll Policy Goals and Toll Policies". Resolution No. 16-011 included overarching toll policies. As development of the toll system progresses, the need to revise one of the toll policies adopted as a part of Resolution No. 16-011 arose as did the need to adopt transponder and account fee policies. Resolution No. 16-011 provided for a 50 percent toll discount for zero emission vehicles three months following the opening of the 15 Express Lanes. At the time the resolution was adopted, the Commission had no technical solution for uniquely identifying zero emission vehicles, so they were to be treated the same as vehicles with three or more passengers (HOV3+). Since that time, staff has worked, as part of the California Toll Operators Committee, to develop a method for identifying qualified zero emission vehicles to address concerns over the impact of heavily discounted zero emission vehicles on express lanes' performance. The 15 Express Lanes toll system will be able to identify qualified zero emission vehicles through their FasTrak® account, allowing for a unique zero emission vehicle toll discount. Staff Agenda Item 8 69 recommends that Resolution No. 19-003 be adopted to amend the discount for qualified zero emission vehicles to 15 percent. This discount is to be applied commencing upon the 15 Express Lanes opening. Zero emission vehicle owners will be required to register their zero emission vehicle with the 15 Express Lanes Customer Service Center, or with their account holding agency if other than the 15 Express Lanes, so they can receive a discount on the 15 Express Lanes. On March 1, 2019, the Los Angeles Metro Express Lanes will commence a 15 percent discount for qualified zero emission vehicles. Workshops with other California express lanes operators indicate that they will be seeking to enact a discount of 10 percent to 15 percent for qualified zero emission vehicles. Resolution 19-004 —15 Express Lanes Transponder and Customer Account Fee Policies Adoption of Resolution No. 19-004 will establish the transponder and customer account fees for 15 Express Lanes account holders. The 15 Express Lanes will open FasTrak® accounts for new customers who do not already have a FasTrak® account with another California toll agency, including the 91 Express Lanes. 15 Express Lanes account holders will be able to use the transponder they obtain from the 15 Express Lane customer service center on any toll facility in California for a seamless experience. The 15 Express Lanes accounts will be prepaid accounts, requiring a customer to deposit a prepaid toll amount for use in the payment of tolls. Accounts secured with a debit or credit card will auto -replenish when the account funds become low. Accounts replenished with cash will be required to make payment to maintain the required prepaid balance. The amount of prepaid tolls is based on the amount of monthly toll usage and will vary from one customer to another. The Commission must adopt a resolution for fees it will charge customers. The 15 Express Lanes accounts are structured in a simple format with few fees to provide a transparent and simple approach for customers. The 15 Express Lanes Transponder and Customer Account Fee Table 1 below provides a listing of the fees for approval by the Commission. Table 1- 15 Express Lanes Transponder and Customer Account Fee Schedule Fee Type Fee Amount Sticker Transponder Fee (internal and external) $5.00 Switchable Transponder Fee (includes a sticker transponder) $15.00 Mailed Paper Statement Fee $2.00 Monthly Account Fee $2.00 Non -Sufficient Fund Check Fee $25.00 Account Suspension Fee $25.00 Pay -by -Plate Fee $2.00 Agenda Item 8 70 Transponder Fees The 15 Express Lanes will issue two types of transponders: sticker transponders and switchable transponders. The recommended price is $5.00 for the sticker transponders and $15.00 for switchable transponders. The price covers the Commission's cost to purchase, inventory and distribute transponders. A switchable transponder will be accompanied by a sticker transponder as the goal is to have a sticker transponder in every vehicle and a switchable transponder in vehicles wishing to earn a discount for carpooling. Business rules have been created to address the replacement of faulty transponders at no cost to the customer. Mailed Paper Statement Fee As is common in the customer service industry, the 15 Express Lanes will be striving for the delivery of statements electronically to reduce paper use and associated costs. Customers will be defaulted to the e-statement method of delivery but will be given the option for a printed statement on demand, monthly or quarterly, for $2 a statement. Statements will be available on the 15 Express Lanes customer website allowing a customer to download and print a statement at any time for no charge. Monthly Account Fee A monthly fee of $2 per account has been included to cover the cost of establishing and maintaining the customer account system. Non -Sufficient Fund Check Fee The 15 Express Lanes will accept checks for both FasTrak® account payments and violation payments. A check not honored by a customer's bank will result in a fee charged by the Commission's bank and additional processing by the Commission and its contractor. A $25 fee is proposed to cover the Commission's cost. Account Suspension Fee If a customer fails to maintain a positive prepaid balance, the account will be suspended. Prior to suspension, the customer will receive written, electronic and telephonic notifications regarding the status of the account. If the customer fails to respond to such notification and continues to use the transponder, the account will be suspended to prevent the account from creating outstanding debt with the Commission. If a customer's account is suspended twice in a twelve- month period, a $25 fee will be assessed. Pay -by -Plate Fee The 15 Express Lanes will require the use of a properly mounted transponder. If a customer uses the 15 Express Lanes without a transponder more times than allowed, a $2 fee will be attached Agenda Item 8 71 to each transaction to cover the Commission's cost. The customer service center will work with customers to ensure they have a transponder for each of their vehicles, and that transponders are properly mounted and functioning correctly prior to the assessment of the pay -by -plate fee. SUMMARY: The proposed 15 Express Lanes account fees are similar to those used on the 91 Express Lanes and to the account fees imposed by other toll agencies in California. The revenue generated from the proposed account fees was included in the financial model used to secure financing for the 15 Express Lanes. The fees represent a simple approach to account management and are based on fiscally responsible principles with the fees closely matching the Commission's cost to provide account management services. The revised toll discount for qualified zero emission vehicles is also in line with the discount to be applied by Los Angeles Metro Express Lanes and being considered by other toll agencies in California. Staff recommends that the Committee approve Resolutions No. 19-003 and 19-004 and forward to the Commission for final action. There is no fiscal impact related to the adoption of the toll policy goals and toll policies. Attachments: 1) RCTC Resolution No. 19-003 2) 1-15 Express Lanes Project — Toll Policy Report Adopted March 2019 3) RCTC Resolution No. 19-004 Agenda Item 8 72 ATTACHMENT 1 RESOLUTION NO. 19-003 RESOLUTION OF THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION ADOPTING THE AMENDED AND RESTATED INTERSTATE 15 EXPRESS LANES TOLL POLICY GOALS AND TOLL POLICIES WHEREAS, the Riverside County Transportation Commission (the "Commission") is preparing to operate the 1-15 Express Lanes. WHEREAS, the Commission adopted its original 1-15 Express Lanes Toll Policy Goals and Toll Policies on June 8, 2016 pursuant to adoption of Resolution No. 16-011. WHEREAS, the Commission retains the authority to add, delete, or otherwise modify its policies and procedures. WHEREAS, the Commission desires to amend and restate, in its entirety, the original 1-15 Express Lanes Toll Policy Goals and Toll Policies in order to reduce the toll discount offered to qualified zero emission vehicles from 50% to 15%. WHEREAS, the proposed amendment to the policy is intended to address concern over the impact of qualified zero emission vehicles on 1-15 Express Lanes performance, and is made possible because of advancements in tolling technology that allow for application of a unique toll discount to these vehicles, as further detailed in the agenda report accompanying this Resolution. NOW, THEREFORE, be it resolved by the Riverside County Transportation Commission as follows: Section 1. The Riverside County Transportation Commission hereby adopts the Amended and Restated Interstate 15 Express Lanes Toll Policy Goals and Toll Policies attached as Exhibit A. The details of the policy have been approved by the Commission, following the conduct of a public hearing, and shall be communicated to the financial community, toll facility users, and the general public. 73 APPROVED AND ADOPTED this 13th day of March, 2019. Chuck Washington, Chair Riverside County Transportation Commission ATTEST: Lisa Mobley Clerk of the Board 74 EXHIBIT A AMENDED AND RESTATED INTERSTATE 15 EXPRESS LANES TOLL POLICY GOALS AND TOLL POLICIES [attached behind this page] 75 ATTACHMENT 2 EXPIIESS LANES 1-15 EXPRESS LANE PROJECT Toll Policy Report Adopted March 2019 r l n l it l m n n rT I n n _.. n n n n r 1-15 Express Lanes Project Toll Policy Report EXPRESS LRNES Table of Contents Introduction 1 Toll Policy Goals 2 Toll Policy Summary 4 Toll Policy Descriptions 6 1— 2. Toll Pricing Objectives 6 3. Hours of Operation 7 4. Carpool Occupancy Requirement 8 5 — 6. Toll Interoperability 10 7. Project Development Costs 12 8. Operations and Maintenance Costs 14 9. Project Repayment 16 10. Use of Revenue 17 11. Enforcement 18 12 — 14. Operations and Maintenance Responsibilities 20 15. Signage 22 16. Express Bus Integration 23 17. Design — Facility Ingress and Egress 25 18. Design — Number of Lanes 27 19. Toll Pricing Method 28 20. Toll Exemptions and Discounts 30 21. Toll Payment Method 33 22. Mobile Interface 35 23. High Occupancy Vehicle Declaration Options 36 24. Express Lane Operations Facility 38 1-15 Express Lanes Project 77 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES Introduction This report provides a description of the toll policies that form the basis for the Concept of Operations, which serves as the framework for the ultimate design of the 1-15 Express Lanes Project. These toll policies will also be used as key assumptions for the 1-15 Express Lanes Traffic and Revenue Study prepared separately. The 1-15 Express Lanes Project will generally include two tolled express lanes in each direction on Interstate 15 (1-15) in Riverside County between Cajalco Road in Corona and the State Route 60 (SR-60) interchange, a distance of approximately 15 miles. The Project is being developed by the Riverside County Transportation Commission (RCTC) in partnership with the California Department of Transportation (Caltrans) and the Federal Highway Administration (FHWA). The Express Lanes are intended to improve current and projected future congestion by adding capacity that can be managed and operated in a manner consistent with the policies described in this document. RCTC developed a set of toll policy goals that provided a foundation for the development of the policies described in this document. These goals are described in the next section, followed by a table summarizing each of the toll policies and how each policy achieves the stated goals. 1-15 Express Lanes Project 1 78 1-15 Express Lanes Project Toll Policy Report EXPRESS LINES Toll Policy Goals Description: In partnership with federal, state, regional, and local agencies, RCTC develops and oversees transportation plans, policies, funding programs, and both short-term and long-range solutions that address the county's increasing mobility, accessibility, and environmental needs. The establishment of Express Lanes on 1-15 within the County has the potential to assist Riverside County in meeting many of its mobility, air quality, and funding challenges. Vital to this effort are toll policies which fulfill RCTC's goals and objectives for transportation system performance and revenue sustainability. RCTC's toll policy goals and objectives are guidelines for developing specific policies and business rules that inform the toll collection aspects of the design and operation of the 1-15 Express Lanes. Given the corridor's adjacency to the SR-91 corridor, and the more recent effort by RCTC in setting policies and goals for Express Lanes in that corridor, the toll policy goals for 1-15 are similar to those developed by RCTC for the Riverside 91 Express Lanes to provide for regional consistency. EXPRESS !PIES Background: RCTC, in cooperation with the Caltrans, is proposing a project to improve traffic flow and reduce congestion on a portion of 1-15. The project proposes to construct two tolled Express Lanes generally in each direction between the I-15/Cajalco Road interchange and the I-15/SR-60 interchange. All proposed improvements are anticipated to be constructed within existing Caltrans right of way, with the majority of the improvements occurring within the existing 1-15 median. According to the 1-15 Tolled Express Lane Corridor Improvement Program Draft Forecast Traffic Volume Development Report, the primary purpose of the project is to address current and future (2040) travel demand and improve traffic operations on the 1-15 corridor, which has been identified as a corridor that needs capacity improvements to address existing and projected capacity deficiencies from the accelerated growth and development that has taken place in communities along the 1-15 corridor and is expected to continue. As a result of the on -going accelerated growth and development, the 1-15 corridor will experience increased congestion, longer commute times, increased energy consumption, air pollution, higher accident rates and the degradation of the freeway mainline, local interchanges, and the adjacent local arterials. The operational breakdown of these facilities is expected to have significant adverse impacts on the economic vitality of the region and the transport of goods and services along this corridor. 1-15 Express Lanes Project 2 79 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES Recommendation: RCTC staff recommends the following goals for the 1-15 Express Lanes: 1. Provide Express Lane customers with a safe, reliable, and congestion free trip. 2. Deliver exceptional, consistent, and responsive customer service. 3. Enact toll policies that balance commute choice and lane availability for all customers. 4. Provide the infrastructure and an incentive for ridesharing and increased transit use as an alternative to driving alone. 5. Generate sufficient revenue to meet Express Lane financial obligations to pay current and long- term costs. 6. Use surplus revenues for transportation improvements exclusively within the Interstate 15 corridor. 1-15 Express Lanes Project 3 80 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES Toll Policy Summary # Policy Topic Area Policy Recommendation Toll Policy Goal(s) Met 1411 6 1 Toll Pricing Objectives Optimize person throughput in the corridor while meeting debt obligations. 1,3,4,5 2 Toll Pricing Objectives Establish toll pricing to routinely achieve free -flow speeds of 60-65 mph, always exceeding the 45 mph federal minimum requirement. 1 6 3 Hours of Operation Charge tolls 24 hours a day, seven days a week. 3,5 7 4 Carpool Occupancy Requirement Define carpools as vehicles occupied by 3 or more persons. 3,4 8 5 Toll lnteroperability Adopt the national interoperability standard for automated toll collection systems when adopted by the toll industry. 2 10 6 Toll lnteroperability Adopt the new state interoperability standard for automated toll collection systems when adopted by the California Toll Operators Committee. 2 10 7 Project Development Costs Fund project development costs by current and future Measure A sales tax, toll revenue, and state and federal grants. 3,5 12 8 Operations and Maintenance Costs Fund operations, maintenance, and toll enforcement costs by toll revenue. 2,5 14 9 Project Repayment Repay Measure A sales tax bonds and toll revenue bonds with future Measure A and toll revenue, respectively. 5 16 10 Use of Revenue Use surplus revenue to fund Interstate 15 corridor transportation investments. 2,3,6 17 11 Enforcement Enforce I-15 Express Lanes toll violations through agreement with the California Highway Patrol and any future state or federal toll violation laws. 1,2 18 12 Operations and Maintenance Responsibilities Maintain Express Lanes and toll systems as a responsibility of RCTC. 1,2 20 1-15 Express Lanes Project 81 4 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES # Policy Topic Area Policy Recommendation Toll Policy Goal(s) Met Page 13 Operations and Maintenance Responsibilities Perform customer service patrol and incident management as a responsibility of RCTC in cooperation with Caltrans and other jurisdictions. 1,2 20 14 Operations and Maintenance Responsibilities Provide customer service and the account relationships as a responsibility of RCTC. 2,5 20 15 Signage Provide toll signage meeting the latest California Manual of Uniform Traffic Control Devices Standards. 1,2 22 16 Express Bus Integration Encourage express bus use through toll policies and Express Lane operations. 3,4,6 23 17 Design — Facility Ingress and Egress Design the roadway and ingress and egress locations meeting Caltrans design standards where feasible and practical. 1,2 25 18 Design — Number of Lanes Construct and operate two Express Lanes in each direction where possible. 1,2,5 27 19 Toll Pricing Method Use Dynamic Pricing to determine the toll price. 1,3,5 28 20 Toll Exemptions and Discounts Provide toll discounts according to legislation and for operations and maintenance vehicles. 1,2 30 21 Toll Payment Method Require all vehicles to have a transponder at time of travel. 1,2,4 33 22 Mobile Interface Implement Mobile Web for FasTrak® customers, but defer the Mobile Toll Payment Application. 1,2,3 35 23 High Occupancy Vehicle Declaration Options Identify HOV3+ carpool customers via a switchable transponder. 1,2,4 36 24 Express Lane Operations Facility Locate the call center, customer service center and traffic management center and administration in close proximity to the Express Lanes. 2 38 1-15 Express Lanes Project 82 5 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 1— 2. Toll Pricing Objectives Description: Express lane pricing serves as a tool to regulate demand and preserve optimal operating conditions. A primary goal of express lanes is to maintain priority access for high occupancy vehicles (HOVs), buses and vanpools to achieve high person throughput. In addition, federal requirements specify minimum operating conditions for HOV and express lanes and prescribe the use of pricing as a means of meeting those requirements. Express lane pricing also generates revenue that can be used to support project development, operating and maintenance costs, and other improvements. Recommendation: 1. Optimize person throughput in the corridor while meeting debt obligations. 2. Establish toll pricing to routinely achieve free flow speeds of 60-65 mph, always exceeding the 45 mph federal minimum requirement Background: A common goal of express lane projects around the country is to optimize the performance of the lanes using pricing. The performance of express lanes can be measured in a number of ways, including person throughput. And although not often stated as a primary goal of express lanes, revenue generation is another measure of performance. Optimizing person throughput in express lanes is achieved by maintaining priority service for HOVs, buses and vanpools by offering toll discounts and ensuring that the express lanes maintain free -flow conditions for these vehicles. Federal requirements define a degraded HOV or express lane facility as one that does not meet a minimum average operating speed of 45 mph for 90 percent of the time over a 180-day monitoring period during weekday peak hours. The requirements specify varying the toll charged to vehicles to bring a degraded facility into compliance. As described in Section 19, dynamic pricing will be used to manage demand in the Express Lanes. The pricing algorithm used to calculate the toll rates can be calibrated to ensure that free -flow speeds of 60-65 mph are routinely achieved in the Express Lanes. Additionally, tolls can be set to ensure that the project generates revenue that will be used to service debt obligations. Assessment: Optimizing person throughput is a common goal of express lane projects and is achieved by using pricing as a mechanism to maintain priority access for vehicles carrying multiple occupants. Pricing will also be used to ensure that the federal minimum operating requirements are met and that the Express Lanes generate revenue necessary to service debt obligations. 1-15 Express Lanes Project 6 83 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 3. Hours of Operation Description: Express lane hours of operation define when toll collection will occur. Toll collection can occur during traditionally defined peak periods or extended peak periods (part time), or can occur 24 hours a day, 7 days a week (full-time). Under part-time operations, all passenger vehicles would be allowed to access the Express Lanes during off-peak hours. Under full-time operations, a minimum toll rate would be charged during off-peak hours. Recommendation: Charge tolls 24 hours a day, seven days a week. Background: Express lanes hours of operation generally fall into one of the following categories: 1. Part-time operations — Toll collection occurs during defined periods of the day. When toll collection is not in effect, the express lanes are open to all vehicles. Toll collection can occur during defined morning and evening peak periods (e.g., 5am-9am and 3pm-7pm) or during extended daytime hours (e.g., 5am-7pm). 2. Full time operations — Toll collection is in effect 24 hours a day, 7 days a week. During non - peak times, the toll rate is often set to a minimum rate. All HOV lanes in the Southern California region operate full time, with the exception of SR-14 between Santa Clarita and Palmdale and SR-60 from Day Street to Redlands Boulevard. This is because Southern California freeways experience sustained hours of congestion, with relatively short off-peak hours. Under such conditions, part-time HOV operation would not be viable. Similar to the region's HOV facilities, all current and planned express lane facilities within the SCAG region are operating or will be operating with full-time tolling. The 91 Express Lanes in Orange County and the extension into Riverside County operate 24/7, and the I-15 Express Lanes project planned in San Bernardino County has also adopted a 24/7 policy. Having consistent policy helps enforcement and may contribute to a better understanding and reliance on the express lanes network whenever congestion occurs. Assessment: Full-time tolling on the I-15 Express Lanes is recommended to maximize efficient operation of the Express Lanes and general purpose lanes, and to be consistent with adjoining express lane facilities on the SR 91 and the planned 1-15 Express Lanes in San Bernardino County. 1-15 Express Lanes Project 7 84 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 4. Carpool Occupancy Requirement Description: The HOV occupancy definition establishes the minimum occupancy requirements for discounted and/or free travel within express lanes. This is important because there will be different traffic and revenue results if carpools are defined as two or more persons per vehicle (HOV-2+) or three or more persons per vehicle (HOV-3+). Recommendation: Define carpools as vehicles occupied by 3 or more persons. Background: Under Federal requirement (23 USC § 166), HOV and express lanes facilities must maintain a minimum speed of 45 mph. Caltrans has the responsibility of maintaining operations for the state's HOV lanes, which includes the authority to make operational changes (including occupancy) provided they are compliant with federal and state regulations. Multiple sections of California law pertain to HOV policies on express lanes. The specific legislative authorization given to each facility in the state typically provides that particular entity the authority to set rates and HOV policies on the respective facilities. RCTC's application for the 1-15 Express Lanes Project approved by the California Transportation Commission (CTC) states that vehicles with three or more occupants will be allowed entry into the Express Lanes at no cost initially. The Application acknowledges that it may be necessary to charge for HOV-3+ in the future as demand for the Express Lanes increases. 0 H{- + 3 OR MORE PERSONS PER VEHICLE According to the 2013 CA HOV Lane Degradation Report published by Caltrans, many HOV facilities in the Southern California region are currently experiencing various degrees of performance degradation with a HOV-2+ minimum occupancy requirement. As the region's express lanes network expands, and demand increases, the need to increase the minimum occupancy requirement becomes more apparent. Currently, there are three existing and four planned (excluding this Project) express lane facilities in southern California. The current practices for carpool occupancy policy are summarized as follows: Existing Facilities • Metro 1-10 ExpressLanes — HOV-3+ toll -free during peak periods; HOV-2+ toll -free all other times • Metro 1-110 ExpressLanes — HOV-2+ toll -free 1-15 Express Lanes Project 85 8 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES • OCTA 91 Express Lanes — HOV-3+ toll -free, with the exception of eastbound PM peak period operating with discount toll rates for HOV-3+ Planned Facilities • OCTA 405 Express Lanes —Pending results of the Traffic and Revenue Study • SANBAG 1-10 Express Lanes — HOV-3+ toll -free • SANBAG 1-15 Express Lanes — HOV-3+ toll -free • Riverside 91 Express Lanes — HOV-3+ toll -free, with the exception of eastbound PM peak period operating with discount toll rates for HOV-3+ Assessment: HOV-3+ is recommended as the minimum occupancy requirement for discounted travel for the 1-15 Express Lanes. This is consistent with policy recommendations in the SCAG Regional Express Lanes Concept of Operations and the adjoining SR-91 in Orange/Riverside Counties and future 1-15 Express Lanes in San Bernardino County. 1-15 Express Lanes Project 9 86 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 5 — 6. Toll Interoperability Description: Toll interoperability refers to the ability for customers to use multiple toll facilities with a single toll account. Currently, there are various tolling protocols used across the United States to communicate between the in -vehicle toll transponders and roadside toll readers and only a few of the systems allow a customer to use the same toll transponder at other facilities across state lines. There are national and state initiatives to adopt new interoperability standards. Recommendation: 5. Adopt the national interoperability standard for automated toll collection systems when adopted by the toll industry. 6. Adopt the new state interoperability standard for automated toll collection systems when adopted by the California Toll Operators Committee. Background: The protocol for the exchange of transponder information for toll facilities in California is specified by Title 21 of the California Code of Regulations. The transponders used by California toll agencies are commonly referred to as Title 21 transponders. These transponders are branded as FasTrak® and can be used on any of the California toll facilities. California is the only state currently using the Title 21 transponders. Switchable Title 21 49301111111111111111111 WSDOT 6C Sticker Legacy Title 21 In 2012, the federal government passed Moving Ahead for Progress in the 21sY Century, MAP-21, calling for a national toll interoperability by 2016. The International Bridge, Tunnel, and Turnpike, Authority (IBTTA) is the worldwide association representing toll facility owners and operators and the businesses that that serve them. IBTTA has formed an Interoperability Committee that is working to advance the goal of achieving national interoperability by 2016. They are in the process of selecting the transponder protocols that will undergo further testing and analysis. The Title 21 transponders are not being considered for the national standard. Concurrent with the efforts of IBTTA, the California Toll Operators Committee (CTOC), which was formed to facilitate interoperability within California, has developed a Transition Plan to replace the legacy California protocol (referred to as "Title 21") with a newer and less expensive protocol (referred to as "6C"). This plan proposes that all toll facilities in the state be able to recognize the 6C protocol by 2018 1-15 Express Lanes Project 10 87 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES with full transition by 2020. The 6C protocol is also one of the final protocols being evaluated for the national standard and CTOC is represented in the discussions regarding national interoperability. Assessment: The 1-15 Express Lanes will be consistent with the interoperability standards currently being assessed at the national and state levels. In doing so, 1-15 Express Lanes customers will only have to establish a single toll account to travel on all toll facilities in the state and, depending on the outcome of the national interoperability discussions, may be able to use their account to travel on toll facilities across the country. 1-15 Express Lanes Project 11 88 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 7. Project Development Costs Description: The 1-15 Express Lanes will require funding for project capital costs, necessary for the final design, construction, and initial deployment of the Express Lanes. Capital costs include all items necessary to build new lanes or retrofit existing lanes in order to provide an Express Lane facility, including infrastructure construction, toll collection implementation, and equipment. The funds for capital costs may come from a number of sources, including Riverside County "Measure A" sales tax revenue or state and federal grants. In addition, bonds could be issued or a federal loan obtained for capital costs that are leveraged based on these dedicated tax revenue sources and/or toll revenues from the actual Express Lane facility. EXPRESS LANES Recommendation: Fund project development costs by current and future Measure A sales tax, toll revenue, and state and federal grants. Background: Riverside County Measure A Sales Tax Measure A is a Riverside County half -cent sales tax dedicated to transportation. Voters approved the Measure A program in 1988, which has raised over $1 billion for major highway and local road projects throughout Riverside County. Voters extended Measure A in 2002, ensuring that the program will continue to fund transportation improvements through 2039. Federal Funding In addition to local funding through Measure A, there are multiple federal programs facilitated through the FHWA that could potentially be used to fund the 1-15 Express Lanes. These programs are intended to award funds to projects that upgrade facilities in order to reduce congestion or improve safety. These sources could include, but are not limited to, the Surface Transportation Program, the Highway Safety Improvement Program, Congestion Mitigation and Air Quality funds, or a loan awarded through the Transportation Infrastructure Finance and Innovation Act (TIFIA). 1-15 Express Lanes Project 12 89 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES State Funding California state funding could potentially be available through the State Transportation Improvement Program (STIP). The CTC administers the STIP, which awards funds to eligible highway projects programmed by county transportation agencies. Bonds Many express lane projects throughout the country require some level of financing or debt. A limited tax obligation bond is issued by a government entity which is secured by a pledge of a specific tax revenue and can be used to fund certain capital improvements. However, the ability of a priced managed lane to collect toll revenue creates a dedicated funding source, which could be used to issue and repay a bond. These toll revenue bonds are the most popular to be issued by toll facilities. The authorizing statute for the 1-15 Express Lanes (Streets & Highways Code Section 149.8) permits RCTC to issue bonds to finance the project. Assessment: Financing a project through the issuance of bonds or other means, allows for projects to offer the public more immediate benefits of transportation infrastructure, while spreading the costs of that infrastructure over the life of a project. In this way, the additional interest cost paid by the agency is outweighed by the mobility and economic benefits of having the project available more quickly. Capital costs for the 1-15 Express Lanes are to be funded through current and future Riverside County Measure A sales tax revenues and project toll revenues through bond and TIFIA loan financing. Specifically, the recommendation is that sales tax revenue bonds may be issued by RCTC and repaid through Measure A sales tax revenues, while toll revenue bonds may also be issued and a TIFIA loan executed with repayment ensured through toll revenues collected by the 1-15 Express Lane facility. In addition, it is recommended that additional State and Federal discretionary grant opportunities are sought to supplement project funding. RCTC's project plan of finance is currently being developed as part of project financing activities and will be brought for Board approval in the future. 1-15 Express Lanes Project 13 90 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 8. Operations and Maintenance Costs Description: The 1-15 Express Lanes will require funding for ongoing operation and maintenance costs associated with the project. Toll collection and dedication to enhanced traveler benefits make express lanes unique when compared to other highway projects, and often require greater resources and funding for the operation and maintenance of these services. The cost of express lane operations includes toll collection, standard operations, enhanced enforcement, incident response services, and toll system and facility maintenance. Operation and maintenance activities require a dedicated funding source in order to be viable, which could include local, state, or federal revenues, in addition to actual toll revenues collected as part of the project. Recommendation: Fund operations, maintenance, and toll enforcement costs by toll revenue. Background: As with all transportation infrastructure, a dependable and dedicated source of funding is necessary for operations and maintenance. This is especially true for express lanes, where enhanced services can be necessary to offer reliable travel time savings to toll paying customers. Express lanes are also unique in that the revenue collected from tolls is able to be used as a dedicated source of operation and maintenance funding. The following are general express lanes operations and maintenance costs: Toll Collection Costs Toll collection costs include all costs associated with processing tolls payments, including the labor and materials required to manage customer accounts, perform license plate image reviews, process toll violations and provide general customer service. In addition, the cost of distributing and managing transponder inventory is included. Standard Operation Costs Standard operation includes costs associated with labor and equipment necessary to manage express lane operations, including personnel to monitor traffic and toll operations, generate reports, public outreach, management and oversight, etc. 1-15 Express Lanes Project 14 91 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES Enhanced Enforcement In order to manage express lanes demand, it is important that the vehicles using express lanes are either paying the posted toll or meeting the HOV requirement. A thorough enforcement program including the presence of the California Highway Patrol (CHP) is necessary to maintain motorist compliance. Incident Response Services In order to offer a dependable travel time savings, it is important that incident response resources be available to remove any disabled vehicles or objects which may prevent free -flow conditions. Toll System and Facility Maintenance Maintenance costs associated with express lanes include the inspection, upkeep, and replacement of the facility itself and items necessary for toll operation including roadside toll collection equipment and infrastructure, communications infrastructure, and all other hardware and software elements. Assessment: It is recommended that operation and maintenance costs for the 1-15 Express Lanes be funded through toll revenue. Under this assumption, the resources and services necessary for Express Lanes operations will be funded from the project itself. Funding operations through project revenue will require that Express Lane tolls are set at a rate that ensures mobility and travel time benefits to customers, while also generating sufficient revenue to effectively operate the Express Lanes and meet debt obligations. 1-15 Express Lanes Project 15 92 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 9. Project Repayment Description: As described in Section 7, sales tax and toll revenue bonds are anticipated to be issued by RCTC and a federal TIFIA loan executed to finance the 1-15 Express Lanes development costs. Sales tax revenue bonds are to be backed by future Measure A tax revenues and toll revenue bonds are to be backed by future revenues generated by the Express Lanes. Therefore, funds for the repayment of these bonds will be obtained through revenues to be generated by the Measure A sales tax and operation of the Express Lanes. Recommendation: Repay Measure A sales tax bonds and toll revenue bonds with future Measure A and toll revenue, respectively. Background: The authorizing statute for the 1-15 Express Lanes (Streets & Highways Code Section 149.8) permits RCTC to issue bonds to finance the project. It is RCTC's intent to issue bonds backed by both Measure A sales tax revenues and future toll revenues and to repay the bonds using these revenue sources. Assessment: Consistent with the obligations of issuing bonds, RCTC will repay bonds using revenues generated by Measure A sales taxes and Express Lane tolls. 1-15 Express Lanes Project 16 93 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 10. Use of Revenue Description: Express lanes charge tolls and generate toll revenue as a normal function of operation. The 1-15 Express Lanes will require an expenditure plan for all revenue, outlining what activities or functions will be funded from collected toll payments. As stated in Section 9, it is recommended that toll revenues should be used toward repayment of bond debt issued on behalf of the project and also to fund facility operations, maintenance, and enforcement. However, net excess revenue may remain after payments toward operation and maintenance costs and debt service obligations. There are multiple projects and programs which could be funded through the net excess toll revenue from the 1-15 Express Lanes. Recommendation: Use surplus revenue to fund Interstate 15 corridor transportation investments. Background: The goal of most express lane facilities is to generate enough revenue to cover basic operations and maintenance, meet debt obligations (if applicable), as well as to fund replacement and upkeep to the extent that adequate revenue is available. Other facilities dedicate portions of net excess revenue to fund enhanced transit operations within the express lane facility, such as 1-15 in San Diego and 1-95 in South Florida. Statutes for the Metro 1-110 and 1-10 ExpressLanes in Los Angeles County state that toll revenue must first cover the costs incurred in connection with implementation/operation of the program. Metro reinvests surplus toll revenue into the corridor through a grant program. In addition, the 91 Express Lanes in Orange County have adopted the policy of directing net excess revenues to capital improvements within the SR-91 corridor. The authorizing statute for the I-15 Express Lanes (Streets & Highways Code Section 149.8) permits excess toll revenues to be used for the following purposes: (A) To enhance transit service designed to reduce traffic congestion on 1-15 or to expand travel options along 1-15. Eligible expenses include transit operating costs, acquisition of transit vehicles and transit capital improvements. (B) To make operational or capacity improvements designed to reduce congestion or improve the flow of traffic on 1-15. Eligible expenses include any phase of project delivery to make capital improvements to onramps, connector roads, roadways, bridges, or other structures on 1-15. Assessment: The toll revenue collected as part of the 1-15 Express Lanes operations will be used primarily to fund operation, maintenance, and enforcement costs of the facility, as well as to meet debt obligations for any revenue bonds issued as part of the project. Any remaining net excess revenue will be used to fund transportation improvements within the 1-15 Express Lanes corridor consistent with authorizing statute. 1-15 Express Lanes Project 17 94 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 11. Enforcement Description: Express lanes require effective enforcement policies and programs to operate successfully. Enforcement of vehicle occupancy requirements and toll payment is critical to protecting eligible vehicles' travel time savings and safety. Visible and effective enforcement promotes fairness and maintains the integrity of the facility to help gain acceptance among users and nonusers. Recommendation: Enforce 1-15 Express Lane toll violations through agreement with the California Highway Patrol and any future state or federal toll violation laws. Background: Adequate and effective enforcement policies and incident management are integral elements to express lanes operations to ensure that the facilities are operating at the intended level of performance. Enforcement of vehicle occupancy and/or toll payment requirements is critical to protecting eligible users' travel -time savings and safety. Visible and effective enforcement promotes fairness and maintains the integrity of the facility to help gain acceptance among users and non -users. The enforcement concept for many express lane facilities around the country involves a combination of manual and automated enforcement strategies. Manual enforcement requires CHP officers to be present during the peak hours to serve as a visual deterrent and to monitor vehicles to ensure they are complying with express lane operating policies. Observation areas are provided at strategic locations for officers to park and monitor beacons that illuminate when a vehicle passes through with a switchable transponder (see Section 23 of this report) set to a high -occupancy setting. Beacon lights provide a visual cue for officers to visually inspect the vehicle to verify whether it meets the occupancy requirement. The beacons can also be used to indicate when no transponder or an invalid transponder was detected and can be strategically placed to support stationary enforcement as well as enforcement by officers driving the corridor. CHP will also be relied upon to enforce all other moving violations, including illegal crossing of the express lanes buffer and the requirement for vehicles to have properly mounted license plates. In addition to manual enforcement, License Plate Recognition (LPR) cameras will be located at toll points to capture the license plates of vehicles for which no transponder was detected. If the license plate is able 1-15 Express Lanes Project 95 18 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES to be matched to an account, then the toll amount will be deducted from the account. Otherwise, the license plate information is sent to the Department of Motor Vehicles (DMV) to determine the address of the registered owner for issuance of a toll violation. In the Southern California region, HOV and express lanes enforcements are generally conducted by the CHP in conjunction with automatic tolling systems. The four operating express lane facilities in Southern California, Metro 1-10 ExpressLanes, Metro 1-110 ExpressLanes, OCTA 91 Express Lanes, and SANDAG's I- 15 Express Lanes are all under contract with CHP to conduct violation enforcement. These facilities also employ beacon lights and CHP observation areas where possible. Assessment: Given national experience, including experience with the four express lanes operated in Southern California, manual enforcement is a proven component of successful express lane operations. The presence of CHP vehicles instills confidence to customers and serves as a deterrent for those that may violate. RCTC will establish an agreement with CHP officers to enforce the 1-15 Express Lanes and provide CHP the necessary tools such as enforcement beacon lights and access to transponder information to effectively enforce. In addition, LPR cameras will be used to enforce the requirement for vehicles to carry a transponder. 1-15 Express Lanes Project 19 96 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 12 —14. Operations and Maintenance Responsibilities Description: Express lanes operations and maintenance responsibilities can be managed in a number of ways. These responsibilities include the maintenance of all equipment associated with the toll system, providing oversight of operations and incident management, and providing customer service to manage customer accounts. Each of these responsibilities is integral to the overall performance and operation of the express lanes. Express lane implementing agencies can use agency staff, contract staff or share responsibilities with other agencies. Recommendations: 12. Maintain Express Lanes and toll systems as a responsibility of RCTC. 13. Perform customer service patrol and incident management as a responsibility of RCTC in cooperation with Caltrans and other jurisdictions. 14. Provide customer service and the account relationships as a responsibility of RCTC. Background: Express lane operation and maintenance functions require dedicated resources to maintain hardware and software, monitor performance and manage customer accounts. These functions are described in more detail below. Toll Systems Maintenance The maintenance of toll systems includes the inspection, upkeep, and replacement of the items necessary for toll operations and the supporting infrastructure. Roadside toll collection equipment, communication network components, servers and workstations are all elements of a working toll system that require routine maintenance. Most express lane operating agencies enter into contracts with toll service providers to not only design and construct the toll systems, but also to operate and maintain them for some period of time. The toll system providers are required to develop maintenance tracking systems that keep track of the maintenance requirements for all elements of the toll system. These systems send alerts when there is an equipment malfunction, track maintenance response times, and keep track of equipment inventory. Performance Monitoring and Incident Management An important component of express lane operations is the ability to monitor traffic performance in real- time to ensure that the express lanes are maintaining optimum conditions. This is accomplished using roadside vehicle detection equipment and closed-circuit television cameras that send real time information to a facility where operators can monitor. Operators have the ability to override the toll system (e.g., display a message such as "HOV ONLY") when conditions warrant and to coordinate with 1-15 Express Lanes Project 20 97 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES Caltrans, CHP and other jurisdictions as needed. In addition, operators have the ability to dispatch tow trucks to clear incidents. Some express lane operators choose to co -locate their express lane monitoring functions within a regional monitoring center and others choose to establish a dedicated monitoring facility. An example of a regional monitoring center is the Inland Empire Transportation Management Center (IETMC), which serves as an intermodal traffic management facility for San Bernardino and Riverside Counties and is staffed by both Caltrans and CHP personnel. The IETMC opened to service in 2011 and is located in the City of Fontana at the interchange of the 1-15 and 1-210. Customer Service Inland Empire Transportation Customer service includes all of the functions related to account management, payment processing, transponder distribution, violation processing and providing general customer support. Some of these support activities, often referred to as "back office" activities, can take place at offsite facilities. Examples of activities that can be performed offsite include call taking and license plate image review. However, the location(s) of some customer service functions are ideally located in close proximity to the express lanes, including walk-in customer service, customer call center and transponder distribution. Assessment: Express lane operating agencies typically procure a contractor to carry out customer service responsibilities due to the amount of specialized systems and labor required. RCTC will contract with a toll services provider to design, implement, operate and maintain all aspects of the 1-15 Express Lanes toll system. The RCTC Operations Center (see Section 24) will serve as the hub of all customer, maintenance, and operating activities. 1-15 Express Lanes Project 21 98 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 15. Signage Description: The California Manual of Uniform Traffic Control Devices (California MUTCD) provides uniform standards and specifications for all traffic signage in California. The most recent version of the California MUTCD, published in 2014, includes signing guidelines and requirements for express lane facilities. These requirements are intended to standardize the way that express lanes throughout the state are signed to make it easier for the traveling public to understand express lane operating requirements. Recommendation: Provide toll signage meeting the latest California Manual of Uniform Traffic Control Devices standards. Background: The general signing requirements for all new highway projects, including express lanes, must comply with the 2014 California MUTCD. The California MUTCD includes requirements for different types of express lane configurations and operating requirements. Of particular relevance to the 1-15 Express Lanes, are those signs that depict a restricted access facility where all vehicles in the express lanes are required to have a FasTrak° account. Example Pricing Sign Express lane signs included in the California MUTCD generally fall into the following categories: • Overhead -mounted signs designating the start and end of the express lanes as well as intermediate access points. • Overhead -mounted pricing signs that display the toll amount to given downstream locations. In accordance with the guidance in the MUTCD, pricing signs display the current toll to no more than two downstream destinations. Changeable message elements will be used to indicate the toll rate to travel to the destination shown. These signs will also specify the HOV occupancy requirement and that a FasTrak° account is required for vehicles to use the facility. • Median mounted and overhead signs that display the carpool occupancy requirement, the FasTrak° account requirement and hours of operation. Assessment: The 1-15 Express Lanes signage will conform to the standards in the California MUTCD. The design and implementation of the signage will be the result of several sign workshops and plan reviews that will include Caltrans and the FHWA. 1-15 Express Lanes Project 22 99 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 16. Express Bus Integration Description: Transit is an important component in express lanes. If managed through variable pricing to maintain a minimum level of service, express lanes create efficient and reliable transit corridors compared to previously congested freeways. Of the existing HOV and express lanes facilities in the southern California region, most are already served by express bus services. Operating express bus service on express lanes offers several key benefits: • Shortens Travel Times • Improves Travel Time Reliability • Lowers Operating Costs • Increases Person Throughput • Encourages Carpooling and Transit Use • Addresses Equity Concerns • Builds Public Support Recommendations: Encourage express bus use through toll policies and Express Lane operations. Background: Currently, the Riverside Transit Agency (RTA) provides eight express bus services throughout Riverside County, with one route (CommuterLink Express 206) providing service along 1-15 between Temecula and Corona. The CommuterLink Express— Route 206 (Temecula-Murrieta-Lake Elsinore - North Main Corona Metrolink Station) runs daily during weekdays on approximately 30-minute headways, and the general fare costs $3.00 each way (free with valid Metrolink Pass). Route 206 provides connections for commuters travelling from Riverside County to other regions via the North Main Corona Metrolink station. RTA CommuterLink Express services Nicholas Ventrone/The Transit Coalition In anticipation of the 91 Express Lanes extension in Riverside County, the RTA already has two new RapidLink express bus routes programmed for deployment in 2017. These two routes, RapidLink 200 and 205, will provide connections between Riverside and Anaheim as well as Temecula and Anaheim via the 91 Express Lanes. The proposed 1-15 Express Lanes will provide the opportunity for further expansion of express bus services along the corridor. Similar to express bus benefits, the 1-15 Express Lanes can provide opportunities for enhancing and promoting carpoolinevanpooling by commuters. Currently, there are eight Caltrans Park and Ride lots along the 1-15 corridor within Riverside County. Of the eight existing lots, three are located within the I- 15 Express Lanes Project corridor: 1-15 Express Lanes Project 100 23 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES • Canyon Community Church Park And Ride (1504 Taber Street, Corona) — 75 spaces • Norco @ 6th Street Park And Ride (3945 Old Hamner Road, Norco) — 100 spaces • Mira Loma Park and Ride (12105 Limonite Avenue, Mira Loma) — 76 spaces Specialized Transit Services It should be noted that not only will the fixed route bus service discussed benefit from the 1-15 Express Lanes, but also the Specialized Transportation Program funded by RCTC via Measure A funding along with federal funding from the Job Access Reverse Commute (JARC) and New Freedom (NF) programs. These specialized transit services (Dial -A -Ride paratransit) will most likely use the I-15 Express Lanes. In addition, a handful of non-profit and special criteria providers that operate specialized transportation will also benefit from using the 1-15 Express Lanes. Physical and Policy Considerations Many of the physical design considerations for integrating bus service are similar to express lanes and HOV lanes, which have well -established design criteria. Besides the physical design, each express lane project has a unique set of policies in place that influences how well transit is integrated in a particular corridor. Establishing a set of policies that improves transit service and capacity is also often essential in building public support for often controversial toll lane projects and helps to neutralize the perception that Express Lanes are "Lexus Lanes" that primarily benefit those with higher incomes. Assessment: Encouraging transit and offering benefits for express bus service is a key component of the 1-15 Express Lanes project. Coordination with RTA will take place during the design of the Express Lanes to ensure that transit needs are taken into consideration. 1-15 Express Lanes Project 24 101 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 17. Design — Facility Ingress and Egress Description: This policy is related to the design of access locations, where vehicles can enter and exit the 1-15 Express Lanes. Regulating access is one of the fundamental tools to manage traffic flow in the express lanes, and therefore, it is important to select the access points and design treatment early in the planning phase along with the separation type to help minimize weaving conditions. Recommendation: Design the roadway and ingress and egress locations meeting Caltrans design standards where feasible and practical. Background: Access treatments for express lane facilities fall into the following three categories: Grade -separated direct access drop ramps Grade -separated drop ramps provide access to and from the express lanes using dedicated grade direct access ramps. These types of ramps generally provide access from adjacent freeways/arterials and park and ride facilities for express bus operations, and are desirable where sufficient right-of-way and high traffic volumes in both the express lanes and general purpose lanes warrant the need for such exclusive access. An example of a grade -separated drop ramp is the SR-91 eastbound direct connector to the southbound 1-15 and vice versa being constructed as part of RCTC's SR- 91 Corridor Improvement Project. At -grade limited access At -grade limited access provides access to and from the express lanes at designated locations, typically through at -grade access openings that serve as ingress, egress or combined ingress and egress. Physical barriers or painted striping separates the express lanes from the adjacent general purpose lanes between access locations. Three different approaches for providing at -grade limited access include: • Weave zones — provides combined ingress and egress by short breaks to the physical barriers or striping at designated locations. • Weave lanes — similar to weave zones, except movement is facilitated by a change lane, which isolates the weaving from both the express lanes and the general purpose lanes, thereby minimizing the potential for unstable flow. At -grade limited access configuration on LA Metro ExpressLanes • Merge lanes — provide dedicated and separated ingress and egress (acceleration and deceleration) lanes. The merge lanes allow drivers the opportunity to adjust their speeds to match 1-15 Express Lanes Project 102 25 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES the lane they are merging into. This design treatment further reduces the potential for unstable flow, as conflicts are avoided in the access lane. Continuous access Continuous access allows vehicles to enter and exit the express lanes for the entire stretch without any specific ingress/egress treatments. The striping that separates the express lanes from the general purpose lanes are generally skip striped. Assessment: A limited access configuration is recommended for the 1-15 Express Lanes because it can reduce toll evasion, ensure greater access control, and is consistent with the access configuration of existing Southern California HOV and express lanes. Further, a limited access configuration is less complicated to design and has a far lower construction cost than direct access ramps and does not require as much toll equipment as may be required for continuous access. Vehicles will be able to access the express lanes at intermediate access points that provide access to local exits and interchanges. Between these points, access will be restricted to prevent weaving and improve overall mobility. A map of proposed access locations is accessible at http://i15project.info/express_lanes_access.php. 1-15 Express Lanes Project 26 103 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 18. Design — Number of Lanes Description: The number of express lanes to be implemented for a particular project is dependent upon several variables, including traffic congestion, occupancy requirements and availability of existing right of way. The Project Approval Document for the 1-15 Express Lanes generally includes a two lane configuration in each direction based on traffic and engineering analysis. This configuration is intended to add capacity, improve operations and fits within existing right of way. Recommendation: Construct and operate two Express Lanes in each direction where possible. Background: A number of criteria must be considered when evaluating the capacity needs of an express lanes project. These include existing and projected traffic congestion, toll discount policies, and the cost and availability of right of way. Some express lane projects simply convert an existing HOV lane to an express lane, others convert an existing lane and construct an additional lane (e.g., LA Metro 1-10 ExpressLanes), and others construct an entirely new lane or lanes (e.g., 1-680SB Express Lane in the Bay Area). Two lane configuration on LA Metro 1-10 There are currently no existing HOV lanes within the 1-15 ExpressLanes project limits. The preliminary engineering performed as part of the project identified a need for a two lane configuration in each direction to serve future traffic demand. This configuration fits within the existing right of way and helps to ensure that the facility will be able to sustain a high level of service. Assessment: The recommendation for a two lane configuration in each direction where possible is consistent with the project schematics and serves projected traffic demand while fitting within existing right of way. 1-15 Express Lanes Project 27 104 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 19. Toll Pricing Method Description: Express lanes use pricing to manage the number of toll paying customers using the facility. Managing the number of users allows the express lanes to meet performance goals such as those described in Section 1 and Section 2. Variable pricing is to be used to manage traffic, whereby the cost to use the express lanes is directly related to the level of demand for the express lanes. As demand increases, raising the tolls will help manage demand in order to maintain federal performance requirements. Conversely, the price decreases as demand decreases to incentivize more vehicles to utilize the available capacity. Two variable pricing methods are currently in use on facilities across the country: time -of -day pricing and dynamic pricing. Recommendation: Use Dynamic Pricing to determine the toll price. Background: Time -of -Day Pricing Time -of -day pricing employs a fixed toll rate schedule with different toll rates by travel direction, time of day and day of the week. Time - of -day pricing is actively used on the 91 Express Lanes and on express lanes in Denver and Houston. Time -of -day pricing is effective when traffic patterns remain relatively consistent over time. For instance, if congestion reaches the same level at the same time every Monday, then a static price that is capable of maintaining the desired level of traffic volume can be used for that time period. 91 Express Lames TOLL $ .50 F4s77RAKOnly—No Cash i With time -of -day pricing, tolls vary according to a fixed schedule, with different prices charged based on direction of travel, day of the week, and hour of the day. The toll rates are determined based on historical travel conditions in the corridor, and vary according to demand and congestion. The performance of express lane facilities using time -of -day pricing requires evaluation on a regular basis to ensure that free flow conditions are being maintained in the express lanes. If travel conditions on the express lanes deteriorate overtime, the rates should be increased. Similarly, rates can also be lowered when the express lanes are found to have excess capacity that is not being used effectively. On the 91 Express Lanes, performance is monitored daily and evaluated every three months. 1-15 Express Lanes Project 105 28 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES Dynamic Pricing Dynamic pricing employs toll rates that vary in real time based on actual travel conditions detected in the corridor. Dynamic pricing is actively used on most California express lanes, including 1-10 and 1-110 (Los Angeles), 1-15 (San Diego), 1-680 (Alameda County), and 1-880 / SR-237 (San Jose). Dynamic pricing is effective on facilities that have a high level of variability in congestion throughout each day and from day to day. For instance, if a facility does not have a peak period that is consistent from one day to the next or has a high rate of incidents that impact traffic, dynamic pricing allows for the adjustment of the price to match the actual real-time traffic conditions. IAFNINEUhi TOLL; 5 Li, Dynamic pricing provides a real-time monitoring and response capability for express lane operations. Dynamic pricing requires capital investment for both the algorithm and the traffic detection system and also requires ongoing monitoring and maintenance of the pricing algorithm and traffic detection system. Like the time -of -day pricing, dynamic pricing requires variable message signs to communicate price to customers. Assessment: In order to be responsive to real-time traffic conditions that may vary from day to day, it is recommended that the I-15 Express Lanes use dynamic pricing. Despite the higher capital costs of deployment as compared to time -of -day pricing, dynamic pricing will be valuable to manage traffic and ensure the facility provides reliable travel at all times. The ability to readily adjust pricing and manage demand through dynamic pricing will allow for flexibility, particular in the critical area of overlap with the 91 Express Lanes that use time -of -day pricing. 1-15 Express Lanes Project 29 106 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 20. Toll Exemptions and Discounts Description: Toll discounts and exemptions are required by legislation, law and by agreement with project partners. Discounts have an impact on revenue, operations, customer service center systems and enforcement. It is important to establish toll discounts or exemptions at an early stage to allow for the evaluation of operational impacts and for inclusion in system design. Recommendation: Provide toll discounts according to legislation and for operations and maintenance vehicles. Background: A review of project agreements and legislation suggested that the following vehicle types require evaluation for toll discounts. Transit One of the primary goals of express lane facilities is to offer enhanced transit service. California Vehicle Code defines qualifying mass transit, paratransit and vanpool vehicles, including those that are publically or privately funded. These vehicles will be allowed to travel toll -free in the 1-15 Express Lanes at all times. With the passage of the Fixing America's Surface Transportation Act (the FAST Act) on December 4, 2015, U.S. Code was amended to enable privately -owned buses servicing the public to utilize toll facilities under the same rates, terms and conditions as other public transportation vehicles. RCTC will establish agreements with operators to facilitate toll -free travel at all times. High -Occupancy Vehicles The application for the 1-15 Express Lanes project approved by the CTC and the Federal Agreement between RCTC, FHWA and Caltrans provide direction with regard to the tolling of HOVs. In both instances, HOVs are defined as vehicles with three or more occupants (HOV-3+). The authorizing statute for the Express Lanes (Streets & Highways Code Section 149.8) also specifies free travel for HOV-3+ vehicles initially upon opening. There is no mechanism to regulate the demand of HOV-3+ vehicles when there is a 100% toll discount. As the HOV-3+ volume becomes an increasingly larger percentage of the total 1-15 Express Lanes traffic, it will become increasingly difficult for the dynamic pricing algorithm to effectively manage demand and preserve free flow operations in the 1-15 Express Lanes. Therefore, it is recommended that the speeds in the 1-15 Express Lanes be monitored to determine when the lanes are being degraded. If the average speed in the Express Lanes drops to 60 mph three or more times in a thirty day period after three months of operation, the HOV-3+ discount will be reduced to 50%. The 100% discount will be in place for at least 1-15 Express Lanes Project 30 107 1-15 Express Lanes Project Toll Policy Report EXPRESS LRNES the first three months of operation to allow for customers to adjust to the new facility and to incentivize use of the 1-15 Express Lanes by carpoolers. Motorcycles California Vehicle Code 21655.5(b) provides for free passage on preferential lanes for motorcycles. Motorcycle toll transactions will be processed either through a transponder or by reading their license plate. Zero Emission Vehicles (ZEVs) Legislation (AB 1721), enacted as California Vehicle Code Section 5205.5, allows motorists driving ZEVs displaying a DMV-issued Clean Air Vehicle decal to travel in express lanes with a toll -free or reduced rate toll. The statute does not mandate the rate of reduction. The existing legislation is set to expire January 1, 2019 ahead of the 1-15 Express Lanes planned opening. Similar to the tr atment of HOV 3+ vehicles, Tthe toll discount for ZEVs will be 15% upon opening of the Express Lanesseduccd to 50% if average speeds drop below 60 mph more than three times in a thirty day period after three months of operation. Emergency Vehicles QACCESS DIY' CALIFtARRNA EAN AIF7 VEHICLE CC -� White and Green Clean Air Vehicle Decals for HOV Lane Use State of California/Dept. of Motor Vehicles California Vehicle Code 23301.5 provides for toll exemption for specifically identifiable emergency vehicles being driven while responding to or returning from an urgent or emergency call, engaged in an urgent or emergency response, or engaging in a fire station coverage assignment directly related to an emergency response. The common method of processing these tolls is through a "non -revenue" account where the transaction is processed by the back office and posted to the account in order to provide a method of monitoring usage. RCTC will establish agreements with the local emergency providers that will outline the specific rules for these non -revenue accounts. Maintenance and Operation Vehicles In order to facilitate access to express lanes for the purposes of performing various maintenance tasks or performing operational checks and testing, it is common for tolling authorities to grant toll -exemption for vehicles being driven for these maintenance purposes. The common method of processing these tolls is through a "non -revenue" account where the transaction is processed by the back office and posted to the account in order to provide a method of monitoring usage. Assessment: In general, vehicles that are eligible to utilize HOV lanes in accordance with applicable federal or state law will be allowed discounted access to the 1-15 Express Lanes. This includes buses (public transit and 1-15 Express Lanes Project 31 108 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES privately operated tour buses), vanpools, motorcycles, HOV 3+ vehicles, ZEVs, emergency vehicles, law enforcement vehicles, and operation and maintenance vehicles. The following discount policies are recommended for each of these vehicle types: • In-service public transit vehicles, private buses, vanpools, and motorcycles will be 100% discounted (toll free) at all times. • All HOV-3+ and zero -emission vehicles (ZEVs) will be 100% discounted (toll free) for the first three months of operation. The discount will be reduced to 50% if the average speed in the Express Lanes drops below 60 mph three or more times in a thirty day period after three months of operation. • Emergency, law enforcement and Express Lanes maintenance vehicles will be 100% discounted (toll free) at all times. 1-15 Express Lanes Project 32 109 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 21. Toll Payment Method Description: Electronic toll collection systems use automatic vehicle identification (AVI) technology to toll vehicles. These AVI systems use in -vehicle transponders and/or LPR cameras to identify vehicles for toll payment. Some facilities require that all vehicles have a transponder as the primary means of toll collection and use LPR cameras as a backup to capture vehicles that don't have a transponder or that have a transponder that fails to be detected. Other facilities allow vehicles to travel without a transponder and use LPR cameras as the primary means of toll collection; this system is known as pay by plate tolling. License -plate tolling equipment Craig F. Walker/The Denver Post Recommendation: Require all vehicles to have a transponder at time of travel. Background: Transponder -Based Toll Collection Electronic toll collection using transponders is a proven technology with high accuracy. The cost associated with the systems needed to process transponder transactions is lower than systems which allow for toll payment by license plate. In addition, as California transitions from the legacy battery - operated transponders to the new, less expensive 6C transponders, the cost for a transponder based toll collection system will decrease even further making transponder based toll collection a far more efficient method of collecting tolls. Most toll facilities that rely on transponders for toll collection also include LPR cameras to capture vehicles without a transponder to minimize revenue leakage. The license plate images are used to associate the transaction with a toll account when a transponder is not read or to look up the registered owner's address for collection of the toll through a toll violation process. As described in Section 23, HOVs are able to use switchable transponders to indicate their vehicle occupancy status and receive the appropriate toll discount. Pay by Plate Pay by plate utilizes LPR cameras and Optical Character Recognition technology to identify a vehicle's license plate number. The automatically generated plate number is independently verified and validated by toll operators in the customer service center, thereby increasing operational costs per toll transaction. This technology is currently being used on Transportation Corridor Agencies (TCA) toll facilities in Orange County, on all toll facilities in the Denver Metro Area (including express lanes), all Dallas / Ft. Worth area toll facilities (including express lanes), Loop 375 express lanes in El Paso, and on the SR-520 and 1-405 1-15 Express Lanes Project 33 110 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES express lanes in the Seattle area. The license plate numbers are collected and the name and addresses of the registered users are requested from the state DMV, from which bills for all the tolls incurred during a specific period are aggregated and sent out to collect payment. Pay by plate tolling not only requires more processing costs, but it results in more revenue loss due to unidentifiable plates and registered owners and lengthens the amount of time to collect toll revenue. In a pay by plate scenario, HOVs are required to register their license plate in advance of making a trip so the toll system can apply the appropriate toll discount. Assessment: Because toll payment by transponder is a proven, accurate solution with a lower transaction cost as compared to pay by plate, it is recommended that RCTC open the 1-15 Express Lanes with a requirement that all vehicles have a transponder. Opening with a transponder requirement will encourage motorists to open an account and obtain a transponder. LPR cameras will be used to enforce this requirement and identify vehicles that don't carry a transponder. This policy also allows HOVs to declare their status using a switchable transponder as described in Section 23. 1-15 Express Lanes Project 34 111 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 22. Mobile Interface Description: Easy access to express lanes information is important to gain customer understanding and compliance. Most toll facilities across the country maintain a website where users can find information about the toll policies and access account information and many of these websites are accessible in a mobile format. In addition, some facilities provide mobile applications that allow users to review recent toll activity and pay tolls without a transponder. Recommendation: Implement Mobile Web for FasTrak® customers, but defer the Mobile Toll Payment Application. Background: Toll facilities across the country provide different mobile interfaces for customers as described below. Mobile Website Many websites currently include desktop and mobile versions. The mobile versions are intended to be viewed from a mobile device such as a smartphone or tablet and typically include the same functionality as the desktop site. A mobile website for express lanes could allow customers to access general express lane information (operating policies, requirements for use, etc.) and to access account information. Mobile Toll Payment Application Depending upon business rules, some toll facilities allow users to user mobile devices to pay tolls without the use of a transponder. For example, the TCA facilities in Southern California allow users to pay tolls from a mobile application within five days before or after a trip is made. Transportation Corridor Agency Mobile Application Interface Assessment: RCTC will require all users to carry a transponder (see Section 21), which is inconsistent with the idea of allowing users to pay tolls using a mobile application. Therefore, a Mobile Payment Application will not be deployed. However, users will have access to a mobile website to access Express Lanes information and to make changes or payments to their account. 1-15 Express Lanes Project 35 112 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 23. High Occupancy Vehicle Declaration Options Description: The primary function of HOV declaration is two -fold: 1) provide a mechanism to easily separate toll payers from those eligible to receive toll discounts, and 2) enable the efficient and effective enforcement of occupancy violations. Two methods of occupancy declaration were considered: the use of self -declaration lanes and switchable transponders. Recommendation: Identify HOV-3+ carpool customers via a switchable transponder. Background: There are different ways that express lanes can require toll -paying and toll -free vehicles to use the express lanes. In Southern California, the carpool declaration options generally fall under the "declaration lane" method (as used by the OCTA 91 Express Lanes and the Riverside 91 Express Lanes currently under construction), and the switchable transponder method (as deployed on the 1-110 and 1-10 ExpressLanes in Los Angeles County). Self -Declaration Lanes Many first generation express lanes involved conversion of pre-existing, barrier -separated HOV lanes with adequate right-of-way for positive separation between toll payers and carpoolers. Known as the "declaration lane" option, this was the mechanism designed and implemented on SR-91 in Orange County, the first express lanes facility which opened in 1995. It will also be utilized on the 91 Express Lanes that are under construction in Riverside County. Declaration lane solutions require eligible carpools to diverge from the main travel lanes to a separated lane at toll zones. These vehicles are charged an appropriate discounted or zero -value toll, and NOV a GOV a Single occupancy vehicles (SOV) lane tolling zone with separate declaration lane FHWA Office of Operation/ Proposed 1-95 (if present) occupancy is validated by enforcement personnel Managed Lanes via visual scan. Vehicles without a transponder are considered violators — the same as if they traveled through the main toll lanes without a transponder. Switchable Transponders This method provides a technological method for declaring carpool status on the express lanes through a "switchable" transponder, as implemented on 1-10 and 1-110 in Los Angeles. Switchable transponders allow the customer to self -declare their occupancy status on the transponder itself. The Los Angeles transponder transmits multiple identifications (IDs), in order to associate the correct toll for a vehicle 1-15 Express Lanes Project 36 113 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES based upon its occupancy status. These IDs can be associated with a single occupancy vehicle, HOV-2, and HOV-3+ setting directly on the transponder. For compliant HOVs, the user declares the vehicle's status on the transponder (e.g., sliding the switch to "HOV2" or "HOV3+"), and the appropriate toll rate would be collected. If the same vehicle is being operated without the required occupancy, it would be required to declare appropriately on the transponder and the correct toll would be collected. If no transponder is present (or if it is malfunctioning), LPR (mounted on gantries or median poles) would be used to collect full toll payment from the user (regardless of occupancy status). Example Switchable Transponder Assessment: It is recommended that the 1-15 Express Lanes use switchable transponders for declaring occupancy. Switchable transponders have been successfully deployed on other toll facilities in the state and nationally. Also, as compared to declaration lanes, switchable transponders are more inexpensive to deploy and do not require drivers to make weaving maneuvers while in the Express Lanes, which may improve operational efficiency. With the enforcement strategy described in Section 11, CHP will have the tools necessary to enforce the proper use of the switchable transponder so that violation rates can be kept to a minimum. 1-15 Express Lanes Project 37 114 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES 24. Express Lane Operations Facility Description: The 1-15 Express Lanes will require a facility to house various components of the operations, including a walk-in customer service center, customer call center, back office operations, image processing, finance and administration, system administration and maintenance and traffic management center. RCTC will provide the facility and the toll systems provider will supply the equipment, systems and staff to perform the services. Recommendation: Locate the call center, customer service center and traffic management center and administration in close proximity to the Express Lanes. Background: As described in Sections 12-14, RCTC will have the responsibility for 1-15 Express Lanes maintenance, traffic management and customer service functions. These functions would ideally be located in a single facility to centralize 1-15 Express Lanes operations and create synergies associated with co -located services. Four toll agencies operate in Southern California and each of them has a facility or facilities which house the toll operations functions. Toll programs across the nation have experimented with remote staff working from a contractor owned or sub -contracted facility. While this model has been successful for some, it has the potential to degrade service, complicate supervisory functions and prohibit the synergy gained from co -location of services. The 91 Express Lanes toll operations staff is being provided under a joint agreement with OCTA. The 91 Express Lanes call center and walk in staff are located at a leased facility near SR-91 and McKinley Street in the city of Corona. The other toll operation services are located in a leased facility near SR-91 and Weir Canyon Road in the city of Anaheim. RCTC's agreement with OCTA to share toll operation services expires in June of 2021. RCTC is currently procuring a toll operator for the 1-15 Express Lanes which will require operations staff, equipment and walk-in customer service location. a facility to house the toll operator and RCTC toll 1-15 Express Lanes Project 38 115 1-15 Express Lanes Project Toll Policy Report EXPRESS LRHES Assessment: 1-15 Express Lanes operations and maintenance are the responsibility of RCTC. To ensure that the goals for the 1-15 Express Lanes are met, RCTC will be best served by co -locating the required services in a facility in close proximity to the 1-15 Express Lanes. The 91 Express Lanes have set the precedent for local operations and customer service. Therefore, it is recommended that the customer service, traffic management and other administrative functions be located in the local area adjacent to the 1-15 corridor, with a specific site to be determined. This facility will be referred to as the RCTC Operations Center, or ROC. 1-15 Express Lanes Project 39 116 ATTACHMENT 3 RESOLUTION NO. 19-004 RESOLUTION OF THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION REGARDING THE 15 EXPRESS LANES TRANSPONDER AND CUSTOMER ACCOUNT FEE POLICIES WHEREAS, the Riverside County Transportation Commission (the "Commission") is preparing to operate the 15 Express Lanes. WHEREAS, the Commission secured financing for the 15 Express Lanes based on certain assumptions regarding transponder and customer account fee revenue., WHEREAS, the intent of this Resolution is to establish the charge for providing transponders and other customer account related items and services ("Account Fee Policies"). WHEREAS, the Commission has the authority to adopt the Account Fee Policies as described herein. NOW, THEREFORE, be it resolved by the Riverside County Transportation Commission as follows. Section 1. The recitals set forth above are true and correct and are incorporated by reference as if fully set forth herein. Section 2. The Riverside County Transportation Commission hereby adopts the Account Fee Policies attached as Exhibit A to this Resolution. 117 APPROVED AND ADOPTED this 13TH day of March, 2019. ATTEST: Lisa Mobley Clerk of the Board Chuck Washington, Chair Riverside County Transportation Commission J N 2 118 Exhibit A 15 Express Lanes Transponder and Account Fee Policies Fee Type Fee Amount Sticker Transponder Fee (internal and external) $5.00 Switchable Transponder Fee (includes a sticker transponder) $15.00 Mailed Paper Statement Fee $2.00 Monthly Account Fee $2.00 Non -sufficient Fund Check Fee $25.00 Account Suspension Fee $25.00 Pay -by -plate Fee $2.00 ), 3 119 AGENDA ITEM 9 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 28, 2019 TO: Toll Policy and Operations Committee FROM: Lisa Mobley, Clerk of the Board THROUGH: John Standiford, Deputy Executive Director SUBJECT: Election of Officers STAFF RECOMMENDATION: This item is for the Toll Policy and Operations Committee to conduct an election of officers for 2019 — Chair and Vice Chair. BACKGROUND INFORMATION: The election of officers for the full Commission and its Committees are held on an annual basis. Commissioners Brian Berkson (Chair) and Lloyd White (Vice Chair) were elected as the Toll Policy and Operations Committee's officers in August 2018. Once the election for 2019 is conducted, the new Chair and Vice Chair will immediately assume the positions. Past Chairs of the Toll Policy and Operations Committee are as follows: 2018 — Brian Berkson, City of Jurupa Valley Agenda Item 9 120