HomeMy Public PortalAbout04 April 8, 2015 ExecutiveTIME:
DATE:
LOCATION:
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
9:00a.m.
EXECUTIVE COMMITTEE
MEETING AGENDA
Wednesday, April 8, 2015
CONFERENCE ROOM A
County of Riverside Administrative Center
4080 Lemon Street, Third Floor, Riverside
~COMMITTEE MEMBERS~
Steven Hernandez, City of Coachella
Karen Spiegel, City of Corona
Scott Matas, City of Desert Hot Springs
Rick Gibbs, City of Murrieta
Daryl Busch, City of Perris
Ben Benoit, City of Wildomar
Kevin Jeffries, County of Riverside, District 1
John F. Tavaglione, County of Riverside, District 2
Chuck Washington, County of Riverside, District 3
John J. Benoit, County of Riverside, District 4
Marion Ashley, County of Riverside, District 5
~ AREAS OF RESPONSIBILITY~
Reviews and makes final decisions on personnel issues
and office operational matters.
Comments are welcomed by the Committee. If you wish to provide comments to the Committee, please
complete and submit a Speaker Card to the Clerk of the Board.
COMM-EC-00016
Tara Byerly
From: Tara Byerly
Sent:
To:
Thursday, April 02, 20152:17 PM
Tara Byerly
Cc: Jennifer Harmon
Subject: RCTC: Executive Committee Agenda -04.08.2015
Importance: High
Good afternoon Executive Committee Members:
The April Executive Committee Agenda for the meeting being held on April 8 @ 9:00 a.m. in RCTC Conference Room A is
posted:
http://www.rctc.org/uploads/media items/executive-committee-agenda-april-8-2015.original.pdf
~
Executive
11mittee Agenda -
I have also attached the Executive Committee agenda as a PDF for your use. Let me know if you have any questions.
Thank you.
Respectfully,
Tara S. Byerly
Senior Administrative Assistant
RCTC
4080 Lemon Street, 3rd Floor
Riverside, CA 92501
(951) 787-7141
1
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
EXECUTIVE COMMITTEE
9:00A.M.
WEDNESDAY, APRIL 8, 2015
County of Riverside Administrative Center
Conference Room A
4080 Lemon Street, Third Floor, Riverside
In compliance with the Brown Act and Government Code Section 54957.5, agenda materials distributed
72 hours prior to the meeting, which are public records relating to open session agenda items, will be
available for inspection by members of the public prior to the meeting at the Commission office, 4080
Lemon Street, Third Floor, Riverside, CA, and on the Commission's website, www.rctc.org.
In compliance with the Americans with Disabilities Act, Government Code Section 54954.2, and the
Federal Transit Administration Title VI, please contact the Clerk of the Board at {951) 787-7141 if special
assistance is needed to participate in a Commission meeting, including accessibility and translation
services. Assistance is provided free of charge. Notification of at least 48 hours prior to the meeting time
will assist staff in assuring reasonable arrangements can be made to provide assistance at the meeting.
1. CALL TO ORDER
2. PUBLIC COMMENTS
3. APPROVAL OF THE MINUTES -MARCH 11, 2015
4. ADDITIONS/REVISIONS -The Committee may add an item to the Agenda after making a
finding that there is a need to take immediate action on the item and that the item came
to the attention of the Committee subsequent to the posting of the agenda. An action
adding an item to the agenda requires 2/3 vote of the Committee. If there are less than
2/3 of the Committee members present, adding an item to the agenda requires a
unanimous vote. Added items will be placed for discussion at the end of the agenda.
5. REQUEST FOR ADDITION OF TOLL PROGRAM POSITIONS
Overview
This item is for the Commission to:
1} Establish a Toll Operations Manager position on range 63 ($11,883 -$16,041 per
month}. This 1.0 full-time equivalent (FTE} is an additional FTE to the
Commission's organization;
2) Establish a Toll Technology Manager on range 53 ($9,310 -$12,569 per month}.
This 1.0 FTE is an additional FTE to the Commission's organization;
RCTC Executive Committee Agenda
April 8, 2015
Page 2
3) Establish a Senior Staff Analyst for the Toll Program on range 43 {$7,295 -$9,848
per month). This 1.0 FTE is an additional FTE to the Commission's organization;
and
4) Approve the revised organization chart to reflect these proposed additions.
6. ADJOURNMENT
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
EXECUTIVE COMMITTEE SIGN-IN SHEET
APRIL 8, 2015
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RIVERSIDE COUNTY TRANSPORTATION COMMISSION
EXECUTIVE COMMITTEE
County of Riverside, District I
County of Riverside, District II
County of Riverside, District Ill
County of Riverside, District IV
County of Riverside, District V
City of Coachella
City of Corona
City of Desert Hot Springs
City of Murrieta
City of Perris
City of Wildomar
ROLL CALL
APRIL 8, 2015
Present
CJ
CJ
CJ
~ ~ ~ ~
Absent
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AGENDA ITEM 3
MINUTES
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
1. CALL TO ORDER
EXECUTIVE COMMITTEE
MARCH 11, 2015
Minutes
The meeting of the Executive Committee was called to order by
Chair Daryl Busch at 9:00 a.m. in Conference Room A at the County of Riverside
Administrative Center, 4080 Lemon Street, Third Floor, Riverside, California, 92501.
Commissioners Present
Marion Ashley*
Ben Benoit
John J. Benoit
Daryl Busch
Rick Gibbs*
Steven Hernandez
Scott Matas
Karen Spiegel
John Tavaglione
*Arrived after the meeting was called to order
2. PUBLIC COMMENTS
Commissioners Absent
Kevin Jeffries
Chuck Washington
There were no requests to speak from the public.
3. APPROVAL OF MINUTES
M/S/C (B. Benoit/Tavaglione) to approve the minutes of January 14, 2015, as
submitted.
4. ADDITIONS/REVISIONS
There were no additions or revisions to the agenda.
5. CALIFORNIA PUBLIC EMPLOYEES' RETIREMENT SYSTEM AUDIT REGARDING PAY
SCHEDULE REQUIREMENTS AND ADJUSTMENT OF EMPLOYER-PAID MEMBER
CONTRIBUTIONS REPORTING
At this time, Commissioners Marion Ashley and Rick Gibbs joined the meeting.
RCTC Executive Committee Minutes
March 11, 2015
Page 2
John Standiford, Deputy Executive Director, presented the California Public Employees'
Retirement system audit regarding pay schedule requirements and adjustment of
employer-paid member contributions reporting.
M/S/C (Spiegel/Gibbs) to:
1) Adopt Resolution No. 15-002, "Resolution of Riverside County
Transportation Commission Adopting the Fiscal Year 2012/2013 Publicly
Available Pay Schedule as Required by Ca/PERS";
2) Adopt Resolution No. 15-003, "Resolution of Riverside County
Transportation Commission Adopting the Fiscal Year 2013/2014 Publicly
Available Pay Schedule as Required by Ca/PERS";
3) Adopt Resolution No. 15-004, "Resolution of Riverside County
Transportation Commission Adopting the Fiscal Year 2014/2015 Publicly
Available Pay Schedule as Required by Ca/PERS";
4) Adopt Resolution No. 15-005, "Resolution of Riverside County
Transportation Commission Adjusting Reporting of Employer Paid
Member Contributions"; and
S) Forward to the Commission for final action.
6. ADJOURNMENT
There being no other items to be considered, the Executive Committee meeting
adjourned at 9:13 a.m.
Respectfully submitted,
Jennifer Harmon
Clerk of the Board
AGENDA ITEM 5
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
DATE: April 8, 2015
TO: Executive Committee
FROM: Beth Gutierrez, Human Resources Administrator
THROUGH: Anne Mayer, Executive Director
SUBJECT: Request for Addition of Toll Program Positions
STAFF RECOMMENDATION:
This item is for the Committee to:
1) Establish a Toll Operations Manager position on range 63 ($11,883 -$16,041 per
month). This 1.0 full-time equivalent (FTE) is an additional FTE to the Commission's
organization;
2) Establish a Toll Technology Manager on range 53 ($9,310 -$12,569 per month). This 1.0
FTE is an additional FTE to the Commission's organization;
3) Establish a Senior Staff Analyst for the Toll Program on range 43 ($7,295 -$9,848 per
month). This 1.0 FTE is an additional FTE to the Commission's organization; and
4) Approve the revised organization chart to reflect these proposed additions.
BACKGROUND INFORMATION:
In December 2006, the Commission adopted the 10-Year Western Riverside County Highway
Delivery Plan, which calls for the development of tolled express lane corridors within State
Route 91 and Interstate 15. Upon opening the 91 Express Lanes in 2017 and the 1-15 Express
Lanes planned for 2020, the Commission will operate and maintain over 70 lane-miles of tolled
express lanes, be responsive to express lane customer issues, make debt payments, collect toll
revenue, process transactions, and be responsible for express lane safety and motorist
assistance.
In late 2012, staff hired Cambria Solutions, Inc. (Cambria) to perform an organization study to
help the Commission determine the appropriate future structure of the organization. As a
result, Cambria is recommending three new positions. Cambria recommends these positions
be filled significantly ahead of the anticipated 91 Express Lanes opening date in early 2017.
This will allow the new positions to conduct operations planning and necessary pre-
operational/ramp-up activities. The new positions are outlined as follows:
• Toll Operations Manager -This position will be responsible for the operations of the
tolling facilities and will provide input and support for the design and construction of the
Agenda Item 5
1
I
planned toll/express lanes. Staff anticipates recruiting for this position with an
anticipated hire in Summer 2015.
• Toll Technology Manager -This position will be responsible for ensuring toll systems
operate well and, as appropriate, integrate with Commission's enterprise business
technology/systems (finance, reporting, etc.). In addition to providing the Toll Program
with a dedicated, experienced toll technology resource, this position would also
coordinate and serve as liaison between the Toll Program and Commission's information
technology (IT) staff and consultants, to ensure Commission-wide best practices,
economies of scale, and other IT goals are taken into consideration within the Toll
Program. Staff anticipates recruiting for this position with an anticipated hire in Spring
2016.
• Senior Staff Analyst (Toll) -This position will be responsible for providing a variety of
analysis-related tasks for the Toll Program including quantitative and qualitative analysis
of all aspects of toll operations and administration, customer service initiatives, and
policy/legislative analysis. Staff anticipates recruiting for this position with an
anticipated hire no later than Fall 2016.
The approval of these positions, along with the revised organizational chart, is requested in
preparation of the FY 2015/16 budget process. The fiscal impacts for the addition of three FTEs
will be reflected in the FY 2015/16 budget and will increase Commission staff to a total of 49
authorized FTEs. Drafts of the job descriptions for all of these positions are included with this
staff report.
Finally, staff anticipates the need for up to two additional Toll positions in the future and will
return to the Executive Committee with a staff recommendation. Staff is not requesting
establishment of these two additional Toll positions at this time.
Financial Information I
In Fiscal Year Budget: I
Yes
I Year: I FY 2015/16
Amount: I $610,400 (annually) N/A FY 2016/17+
Source of Funds: 12009 Measure A Western County Highway Budget Adjustment: I
No
funds, Toll Revenues (beginning in FY 2017) N/A
GL/Project Accounting No.: 1629199 60001/61XXX 262-31-60001/61XXX
Fiscal Procedures Approved: I~~ I Date: I 03/31/2015
Attachments:
1) RCTC Organizational Chart for FY 2015/16
2) Job Description -Toll Operations Manager
3) Job Description -Toll Technology Manager
4) Job Description -Senior Staff Analyst (Toll)
Agenda Item 5
2
ATTACHMENT 1 .. FY l . Board of • . Commissioners "" 5/16 liYrif!(oootrffillll!IOrtlJ!illl!COOll!lilli!ill Legal Counsel I I Human Resources Administrator I Executive I Director Anne Mayer Deputy Executive Director I I I Chief Financial Officer Planning & Multimodal Services Project Delivery Director Toll Program Director Programming Director Director I I I I l I I Procurement Mgr Finance Mgr/Cntl Planning & Government Office/Board Rail Manager Capital Projs Mgr (3) Toll Projs Mgr (2) Programming Mgr -Relations Mgr ,____ Services Mgr I I I I I Procure. Analyst Sr. Staff Analyst Accounting Supvr Goods Movement Sr. Admin Assistant Staff Analyst ROW Manager -Mgr ,____ -Toll Ops Manager ~ (NEW) I I Accounting Tech Staff Analyst Community Admin Assistant (3) Transit Manager Sr. Staff Analyst -Relations Mgr ~ -Toll Tech Manager I I (NEW) Accounting Tech Staff Analyst Sr. Office Assistant Staff Analyst I Sr. Staff Analyst (Toll) ~ (NEW) Accounting Asst Comm/Motor Assist Mgr Facilities I -Administrator Accounting Asst I Staff Analyst 3
ATTACHMENT 2
Riverside Counfy lronspo~olion Commission
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL OPERATIONS MANAGER
DEFINITION
Under general direction, plans, organizes, oversees, coordinates, and manages the day-to-day operations of
the toll/express lanes programs for the Commission; performs managerial work and provides daily oversight in
organizing, coordinating and controlling the operations of one or more of the Commission's toll/express lanes;
manages the effective use of department resources, contractors and consultants to improve organizational
productivity and customer service; provides highly complex and responsible support to the Toll Program
Director in areas of expertise; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Toll Program Director. Exercises direct and general supervision over
supervisory, professional, technical, and administrative support staff.
CLASS CHARACTERISTICS
This is a management classification that manages activities related to the operations of the toll/express lane
programs. The incumbent, through RCTC staff or contractors and consultants, organizes, coordinates, controls
and oversees day-to-day traffic flow, roadway services; integration, testing and operations of toll facilities;
revenue collection, customer service and violations program; marketing plans, materials and activities.
Responsibilities include performing diverse, specialized, and complex work involving significant accountability
and decision-making responsibility. The incumbent is responsible for providing professional-level support to
the Toll Program Director in a variety of areas. Successful performance of the work requires an extensive
professional background as well as skill in coordinating program work. This class is distinguished from the Toll
Program Director in that the latter has overall responsibility for all functions of the Toll Program Department
and for developing, implementing, and interpreting public policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only}
Management reserves the right to add, modify, change, or rescind the work assignments of different positions
and to make reasonable accommodations so that qualified employees can perform the essential functions of
the job.
Y Plans, manages, and oversees the daily operations and activities of RCTC's toll/express lane programs
where work may be provided by professional contractors, consultants and/or Commission employees.
Y Recommends, develops and implements goals, objectives, policies, and priorities for the smooth, efficient
and effective operation of the toll/express lanes within the Commissions guidelines and policies;
recommends and administers policies and procedures; updates as required.
4
Toll Operations Manager
Page 2 of5
~ Develops standards and quality service level requirements for acceptable toll/express lane operations,
including roadway operations and maintenance, safe and efficient movement of traffic, revenue collection
and violation processing, customer service, business systems and electronic toll equipment and devices
and motor vehicle service support.
~ Develops, negotiates, and recommends to the Toll Program Director the approval of contracts and
cooperative agreements with other governmental agencies, consultants and private contractors as needed
to provide overall toll facilities operation; ensures standards and quality service levels are built into
contracts and performance is monitored and corrected as needed.
~ Provides leadership in the creation of marketing strategies, goals and objectives including brand creation,
marketing materials and outreach community activities; ensures all efforts are in alignment with KPl's set
for the tolling program; attends and makes presentations at Commission, committee, professional
conferences and community outreach activities to build the RCTC brand; analyzes and responds to
inquiries related to toll program operations; coordinates activities with the Government and Community
Relations function.
~ Provides daily oversight of toll/express lane services provided by RCTC employees, private contractors and
consultants; ensures contractor compliance with RCTC standards and specifications and budget
requirements; provides updates to Toll Program Director; analyzes and resolves complex issues that may
arise; recommends field changes as appropriate.
~ Oversees the analysis of traffic flow, revenue generation and customer service activities; analyzes data,
prepares staff reports and makes recommendations to the Toll Program Director on toll/express lane fees
and fee increases/decreases.
~ Develops and standardizes procedures and methods to improve and continuously monitor the efficiency
and effectiveness of toll/express lane operations and revenue generating programs, service delivery
methods, and procedures, marketing outreach programs and materials; identifies opportunities for
improvement and makes recommendations to the Toll Program Director; implements approved changes.
~ Provides leadership in the generation and analysis of data, prepares reports and makes presentations to
Toll Program Director and other Commission executives on roadway operations, traffic patterns, revenue
generation, violation processing, electronic toll processing, business systems integration and customer
service activities.
~ Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees
on performance issues; takes disciplinary action as required in keeping with RCTC practices and policies.
~ Provides highly complex staff assistance to the Toll Program Director; develops and reviews staff reports
and other necessary correspondence related to assigned activities and services; presents reports to
various commissions, committees, and boards.
~ Participates in on-going project development activities of both planned facilities and future facilities
including operations planning, operations procurements, start-up planning and ramp-up activities
~ Works collaboratively with 91 and 1-15 Project Managers to ensure operational issues are considered in
the planning and building stages; assists in the planning, build strategies, procurement and start-up
activities; ensures system integration is planned and executed effectively.
~ Attends and participates in professional group meetings; stays abreast of new trends and innovations in
the tolling industry; researches emerging trends, directing and improving traffic flow; marketing
approaches, process enhancements and their applicability to toll program and project needs.
~ Monitors changes in regulations and technology that may affect assigned functions and operations;
implements policy and procedural changes after approval.
~ Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional
manner; identifies and reports findings and takes necessary corrective action.
5
Toll Operations Manager
Page 3 of5
Y Through participation in professional meetings, reading materials written concerning state-of-the-art toll
operations, participation in professional organizations and visiting, as appropriate, other toll agencies,
ensures that RCTC stays relevant with new and improved policies, processes, procedures and techniques in
the tolling industry.
Y Performs other duties as assigned.
QUALIFICATIONS
Knowledge of:
Y Administrative principles and practices, including goal setting, toll/express lane program development,
implementation, and evaluation, and project management.
Y Principles and practices of public agency tolling and express lane operations, including toll collection and
violation enforcement technology, roadway operations, fee generation and collection practices; customer
service practices and procedures.
Y Principles and practices of public agency and toll/express lanes budget development and administration
and sound financial management policies and procedures.
Y Principles, practices and techniques used in the conduct of an effective toll program, including contract
management, marketing and community outreach techniques and materials and business and IT system
integration.
Y Professional organizations involved in the tolling industry including International Bridge, Tunnel and
Turnpike Association (IBTTA) and California Toll Operators Committee (CTOC).
Y Principles and practices of employee supervision, including work planning, assignment, review and
evaluation, and the training of staff in work procedures.
Y Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to
assigned area of responsibility.
Y Organization and management practices as applied to the development, analysis, and evaluation of
accounting and finance programs and operational needs of the assigned department.
Y Recent and on-going developments, current literature, and sources of information related to the
toll/express lane program, project development and operations.
Y Record keeping principles and procedures.
Y Modern office practices, methods, and computer equipment and applications related to the work.
Y English usage, grammar, spelling, vocabulary, and punctuation.
Y Techniques for effectively representing RCTC in contacts with governmental agencies, community groups,
and various business, professional, educational, regulatory, and legislative organization.
Y Techniques for providing a high level of customer service by effectively dealing with the public, vendors,
contractors, and RCTC staff.
Ability to:
Y Recommend and implement goals, objectives, and practices for providing effective and efficient
toll/express lane operations.
Y Manage and monitor complex projects, on-time and within budget.
Y Effectively operate in a matrix-style organization. Plan, organize, assign, review, and evaluate the work of
staff; train staff in work procedures.
6
Toll Operations Manager
Page 4 of5
~ Effectively develop and manage contractors and consultants ensuring delivery of agreed upon service
levels, within established costs and time parameters.
~ Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws,
and regulations.
~ Evaluate and develop improvements in operations, procedures, policies, or methods.
~ Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
~ Analyze, interpret, summarize and present technical information and data in an effective manner.
~ Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare
effective technical staff reports.
~ Effectively represent the department and RCTC in meetings with governmental agencies, community
groups, and various businesses, professional, and regulatory organizations, and in meetings with
individuals.
~ Establish and maintain a variety of filing, record keeping, and tracking systems.
~ Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize
own work, set priorities, and meet critical time deadlines.
~ Operate modern office equipment including computer equipment and specialized software applications
programs.
~ Use English effectively to communicate in person, over the telephone, and in writing.
~ Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal
guidelines.
~ Establish, maintain, and foster positive and effective working relationships with those contacted in the
course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is
qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in
transportation planning, transportation engineering, business or public administration, or a closely related
field and eight (8) years of increasingly responsible professional experience in revenue-generating, 24/7
transportation programs and roadway operations management experience, including three (3) years of
supervisory experience.
Licenses and Certifications:
~ Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a
computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials
and a computer screen; and hearing and speech to communicate in person and over the telephone. This is
primarily a sedentary office classification although standing in and walking between work areas may be
required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or
calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach,
push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability
7
Toll Operations Manager
Page 5 of5
to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL ELEMENTS
This is primarily a sedentary classification and the employee works in an office environment with moderate
noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The
employee interfaces with staff, management, other departmental representatives, transportation and
government officials, business representatives, and the general public in explaining RCTC policies and
requesting and providing information.
EFFECTIVE: July 2015
REVISED:
FLSA: Exempt
PAY RANGE: $11,883 -$16,041 per month
8
ATTACHMENT 3
Riverside Counfy Transportation Commission
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL TECHNOLOGY MANAGER
DEFINITION
Under general direction, plans, organizes, oversees, coordinates and serves as liaison between Information
Technology professionals (private contractors, consultants and internal staff) and end users performing
difficult and complex professional and technical support related to the operation of toll systems equipment
and the integration of business and financial (enterprise) systems; ensures toll operations technology, network
security management and business and financial system integration requirements are identified, analyzed and
documented through the development, maintenance and updating of policies and procedures; monitors,
maintains and improves system security and uptime to support 24x7x365 tolling operations; provides highly
complex and responsible support to the Toll Operations Manger in areas of expertise; and performs related
work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Toll Operations Manager. Exercises direct and general supervision over
supervisory, professional, technical, and administrative support staff.
CLASS CHARACTERISTICS
This is a management classification that provides oversight and management of tolling systems equipment
and systems. The incumbent oversees day-to-day tolling systems operations and reporting activities.
Responsibilities include performing diverse, specialized, and complex work involving significant accountability
and decision-making responsibility. The incumbent is responsible for providing professional-level support to
the Toll Operations Manager in a variety of areas. Successful performance of the work requires an extensive
professional background as well as skill in understanding tolling systems architecture, development and
application and enterprise system integration. This class is distinguished from the Toll Operations Manager in
that the latter has overall responsibility for all functions of Tolling Operations function and for developing,
implementing, and interpreting department policy.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions
and to make reasonable accommodations so that qualified employees can perform the essential functions of
the job.
~ Plans, manages, facilitates and oversees identifying, analyzing and documenting toll equipment
operational requirements and enterprise system requirements for services provided by private contractors
and consultants or for work performed directly by RCTC employees.
9
Tolling Technology Manager
Page 2 of5
Y Participates in the development and implementation of goals, objectives, policies, and priorities in support
of the effective and efficient operation of the Commission's tolling facilities.
Y Facilitates and collaborates with private contractors and consultants or internal technology staff on the
design, development, testing, release and maintenance of tolling system equipment; recommends and
oversees the establishment and maintenance of service levels in keeping with RCTC's requirements and
expectations; recommends and administers standard operating policies and procedures.
Y Facilitates and collaborates with private contractors and consultants or internal technology staff on
identifying, analyzing and documenting enterprise system integration requirements and resulting
software/system solutions in support of the Toll Program and Finance Departments; recommends and
administers standard operating policies and procedures.
Y Ensures the development, standardization, implementation and maintenance of systems, documents,
processes and procedures resulting in critical systems being secure, operational and continuously available
24zx7x365 tolling operation.
Y Develops, implements, monitors and updates, independently or through private contractors and
consultants a Disaster Recovery Plan ensuring the ongoing operations of the tolling facilities.
Y Develops and standardizes procedures and methods to improve and continuously monitor the efficiency
and effectiveness of tolling equipment and enterprise system integration policies and procedures; assesses
and monitors workload, administrative and support systems, and internal reporting relationships;
identifies opportunities for improvement and makes recommendations to the Toll Operations Manager.
Y Liaisons with the Finance Manager/Controller to ensure that complete, accurate and timely information is
provided to the Commission's Enterprise Resource Planning (ERP) System resulting in full and accurate
accounting and financial records; works with private contractors, consultants or internal technology staff
during the planning, installation and testing of new releases and system enhancements; provides support
troubleshooting software problems as they pertain to tolling system and ERP integration; coordinates their
resolution with private tolling contractors, consultants and/or vendors.
Y Participates in the identification and evaluation of private contractors, consultants and vendors; develops
evaluation criteria and materials; performs price/cost analyses and assess the quality and suitability of
proposed service contractors; recommends modifications as needed.
Y Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees
on performance issues; recommends discipline to the Toll Operations Manager.
Y Confers with and advises private contractors, consultants and vendors to resolve vendor and contractor
issues and to ensure contract compliance and conformance to applicable laws.
Y Provides highly complex staff assistance to the Toll Operations Manager; develops and reviews staff
reports and other necessary correspondence related to assigned activities and services; presents reports
to various commissions, committees, and boards.
Y Conducts a variety of organizational studies, investigations, and operational studies; recommends
modifications to assigned programs, policies, and procedures, as appropriate.
Y Attends and participates in professional group meetings; stays abreast of new trends and innovations in
the fields of tolling equipment and systems technology and enterprise systems integration; researches
emerging products and enhancements and their applicability to RCTC needs.
Y Monitors changes in regulations and technology that may affect assigned functions and operations;
implements policy and procedural changes after approval.
Y Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional
manner; identifies and reports findings and takes necessary corrective action.
Y Performs other duties as assigned.
QUALIFICATIONS
10
Tolling Technology Manager
Page 3 of5
Knowledge of:
Y Administrative principles and practices, including goal setting, tolling equipment and technology
development, implementation, and evaluation, and project management.
Y Principles and practices of tolling systems architecture and components including single lane and multi-
flow lane system sensing technologies
Y Principles and practices of enterprise systems, transaction framing logic, transaction processing and data
flows
Y Financial database management software and the application to finance and accounting programs,
including report writing and basic SQL.
Y Customer Service software and violation processing software and operations.
Y System development life cycle requirements including requirements analysis, design, development,
testing, implementation; monitoring and maintenance
Y Conceptual and implementation background with Client/Server architecture; web development; SQL
databases; LAN/WAN technologies; routing protocols; server technologies; virtualization technology;
storage technologies; Security and Access Management applications.
Y Microsoft Operations Systems.
Y Principles and practices of employee supervision, including work planning, assignment, review and
evaluation, and the training of staff in work procedures.
Y Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to
assigned area of responsibility.
Y Organization and management practices as applied to the development, analysis, and evaluation of
accounting and finance programs and operational needs of the assigned department.
Y Recent and on-going developments, current literature, and sources of information related to the tolling
technology and enterprise system integration.
Y Record keeping principles and procedures.
Y Modern office practices, methods, and computer equipment and applications related to the work.
Y English usage, grammar, spelling, vocabulary, and punctuation.
Y Techniques for effectively representing RCTC in contacts with governmental agencies, community groups,
and various business, professional, educational, regulatory, and legislative organization.
Y Techniques for providing a high level of customer service by effectively dealing with the public, vendors,
contractors, and RCTC staff.
Ability to:
Y Recommend and implement goals, objectives, and practices for providing effective and efficient
accounting and finance services.
Y Manage and monitor complex projects, on-time and within budget.
y
Y Effectively operate in a matrix-style organization.
Y Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
Y Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws,
and regulations.
Y Evaluate and develop improvements in operations, procedures, policies, or methods.
Y Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Y Analyze, interpret, summarize and present technical information and data in an effective manner.
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Tolling Technology Manager
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~ Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare
effective technical staff reports.
~ Effectively represent the department and RCTC in meetings with governmental agencies, community
groups, and various businesses, professional, and regulatory organizations, and in meetings with
individuals.
~ Establish and maintain a variety of filing, record keeping, and tracking systems.
~ Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize
own work, set priorities, and meet critical time deadlines.
~ Operate modern office equipment including computer equipment and specialized software applications
programs.
~ Use English effectively to communicate in person, over the telephone, and in writing.
~ Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal
guidelines.
~ Establish, maintain, and foster positive and effective working relationships with those contacted in the
course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is
qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in
computer science, information systems technology; software and computer systems technology, or a closely
related field and six {6} years of increasingly responsible professional computer and information systems
experience in a 24/7, mission critical revenue-generating business enterprise, including three (3) years of
supervisory experience.
Licenses and Certifications:
~ Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a
computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials
and a computer screen; and hearing and speech to communicate in person and over the telephone. This is
primarily a sedentary office classification although standing in and walking between work areas may be
required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or
calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach,
push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability
to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL ELEMENTS
This is primarily a sedentary classification and the employee works in an office environment with moderate
noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The
employee interfaces with staff, management, other departmental representatives, transportation and
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Tolling Technology Manager
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government officials, business representatives, and the general public in explaining RCTC policies and
requesting and providing information.
EFFECTIVE: July 2015
REVISED:
FLSA: Exempt
PAY RANGE: $9,310 -$12,569 per month
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ATTACHMENT 4
Riversine (ounfy Tronsportotion Commission
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
SENIOR STAFF ANALYST-TOLL PROGRAM
DEFINITION
Under general supervision of the Toll Operations Manager, the position will provide a variety of tasks for the
Toll Program including quantitative and qualitative analysis of all aspects of toll operations and administration,
customer service initiatives, and policy/legislative analysis to achieve department and RCTC goals; performs
related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Toll Operations Manager. May exercise functional or direct supervision
over assigned staff.
CLASS CHARACTERISTICS
This is the advanced journey-level class in the Staff Analyst series. Incumbents serve as subject matter experts
in assigned functional areas and perform varied research and analysis to support RCTC projects and programs,
including fund administration, budget analysis, and program evaluation. Incumbents support the work of
management staff by providing a professional-level resource for program, budgetary, fund, and operational
analyses and studies. Responsibilities include performing diverse, specialized, and complex work involving
significant accountability and decision-making responsibility. This class is distinguished from the Toll
Operations Manager in that the latter has full management and supervisory authority in directing the full
scope of operations within the division.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS {Illustrative Only}
Management reserves the right to add, modify, change, or rescind the work assignments of different positions
and to make reasonable accommodations so that qualified employees can perform the essential functions of
the job.
Y Conduct analysis of matters related to toll program planning, implementation, administration and
operations including business process reviews, cost effectiveness, and impact assessment of potential or
existing changes in business practices.
Y Perform financial planning and analysis of the toll program including developing cost and revenue
projections, economic modeling, budget development and analysis, requirements for federal state and
local funding.
Y Develop performance management tools to evaluate the efficiency and effectiveness of the toll program's
strategic initiatives, business plans and action steps including the development of KPls and other
performance measures, and the development of a program-wide scorecard. Developing action plans to
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Senior Business Analyst -Toll Operations
Page 2 of 4
address performance issues.
Y Conduct research of best practices of industry specific and cross-industry best practices including
conducting benchmarking of peer tolling agencies. Utilize best practice and benchmarking to recommend
opportunities to improve toll program functions.
Y Perform research and analytical studies on the economic, fiscal, demographic and policy issues related to
Riverside County and southern California and the possible impact on the toll program.
Y Evaluate legislation and policy initiatives to determine the potential impact on the toll program.
Y Communicate and interact with external stakeholders and business contacts including constituents,
contractors, vendors and other regional toll agencies.
Y Assist with the preparation of Requests for Proposals (RFP), calls for projects, budget and/or funding
analysis, program updates, and preparation and presentation of board agenda items.
Y Develop and submit reports to the Board and internal and external committees, including requesting or
recommending funding approval and programming of funds; receives and files reports as needed.
Y Provides on-going support for project development activities of both planned facilities and future facilities
as required.
Y Attends, facilitates, and leads recurring and periodic meetings within and outside the agency including
participating in toll industry events, conferences and meetings. Maintain frequent contact with partner
agencies to determine their respective needs and requirement and serve as a technical resource when
necessary.
Y Responds to inquiries from the general public, local and state government agencies, and other toll
agencies throughout the country.
Y Performs other duties and special projects as assigned or required.
QUALIFICATIONS
Knowledge of:
Y Finance and financial analysis including the principles and practices of sound financial management,
budgeting, financial modeling, financial planning, revenue projection and cost analysis.
Y Advanced project and/or program management, analytical processes, and report preparation techniques.
Y Advanced organizational and operational practices as applied to the analysis, evaluation, development,
and implementation of programs, policies, and procedures.
Y Best practice research and evaluation techniques.
Y Performance management including the development and analysis of KPls and other performance measures.
Y Research and reporting methods, techniques, and procedures.
Y Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to the
tolling industry.
Y Record keeping principles and procedures.
Y Modern office practices, methods, and computer equipment and applications related to the work.
Y English usage, grammar, spelling, vocabulary, and punctuation.
Y Techniques for effectively representing RCTC in contacts with governmental agencies, community groups,
and various business, professional, educational, regulatory, and legislative organizations.
Y Techniques for providing a high level of customer service by effectively dealing with the public, vendors,
contractors, and RCTC staff.
Ability to:
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Senior Business Analyst -Toll Operations
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Y Perform programmatic administrative, budgeting, and fiscal reporting activities.
Y Plan and conduct effective research studies applying appropriate and effective methodology.
Y Plan, organize, and carry out assignments from management staff with minimal direction.
Y Perform difficult and complex research on a wide variety of administrative topics including planning and
program requirements, funding, budget proposals, and operational alternatives.
Y Analyze, interpret, summarize, and present administrative and technical information and data in an
effective manner.
Y Research, analyze, and evaluate new service delivery and improvements in operations, methods,
procedures, and techniques.
Y Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Y Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies,
procedures, laws, and regulations.
Y Effectively represent the department and RCTC in meetings with governmental agencies, community
groups, and various businesses, professional, and regulatory organizations, and in meetings with
individuals.
Y Establish and maintain a variety of filing, record keeping, and tracking systems.
Y Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize
own work, set priorities, and meet critical time deadlines.
Y Operate and maintain modern office equipment, including computer equipment and specialized software
applications programs.
Y Use English effectively to communicate in person, over the telephone, and in writing.
Y Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in
politically sensitive situations.
Y Establish, maintain, and foster positive and effective working relationships with those contacted in the
course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is
qualifying. A typical way to obtain the required qualifications would be:
Equivalent to a Bachelor's degree in business or public administration, urban planning, transportation
planning, geography, environmental studies, economics, or a closely related field and five (5) years of
professional experience involving complex principles and practices of transportation planning and regional
planning practices and knowledge of basic budgeting principles.
Licenses and Certifications:
Y Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a
computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials
and a computer screen; and hearing and speech to communicate in person and over the telephone. This is
primarily a sedentary office classification although standing in and walking between work areas may be
required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or
calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach,
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Senior Business Analyst -Toll Operations
Page 4 of 4
push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability
to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL ELEMENTS
This is primarily a sedentary classification and the employee works in an office environment with moderate
noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The
employee interfaces with staff, management, other departmental representatives, transportation and
government officials, business representatives, and the general public in explaining RCTC policies and
requesting and providing information.
EFFECTIVE: July 2015
REVISED:
FLSA: Exempt
PAY RANGE: $7,295 -$9,848 per month
17