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HomeMy Public PortalAbout11) 10A Proposed Revisions to Strategic Plan ComponentsAGENDA ITEM 10.A . MANAGEMENT SERVICES DEPARTMENT MEMORANDUM DATE: May 15, 2018 TO: The Honorable City Council FROM: Bryan Cook, City Manager By: Brian Haworth , Assistant to the City Manager SUBJECT: PROPOSED REVISIONS TO STRATEGIC PLAN COMPONENTS RECOMMENDATION : The City Council is requested to : 1. Review survey findings regarding proposed revisions to the Strategic Plan's mission statement, vision statement, values and strategic priorities ; 2 . Deliberate and confirm said findings for inclusion into the City's 2018-2021 Strategic Plan Update; 3 . Direct staff to develop a recommended work program for the Strategic Plan Update that reflects Council 's confirmed values and statements, and which supports finalized strategic priorities ; and 4. Direct staff to present said recommended work program for Council review and direction at a budget study session scheduled for May 29 , 2018 . BACKGROUND: 1. On Dec. 8 , 2017, Council convened to discuss a need to update the City's current Strategic Plan (adopted in Oct. 2014). Consensus concluded the exercise would : • Evaluate the effectiveness and value of previously established targets and goals . Address timely factors stemming from constituent needs and external factors. Provide staff with direction on a prioritized set of projects for the coming years . Identify future spending, and necessary budgetary and staffing resources . Furthermore, staff was directed to update the Strategic Plan's values , statements and priorities, as these revised components will inform and guide the City's future strategic direction . City Council May 15, 2018 Page 2 of 5 2. On March 2, 2018, an online survey was sent to Council and the City's management team (Attachment "A"). The survey provided respondents with options for revised mission and vision statements; it also solicited input on future priorities, values, and desired initiatives and programs for the next three years. Survey results are discussed in the following section. 3 . As of last month , staff began development of the City's first-ever Five-Year Capital Improvement Plan (CIP). This best practice provides a comprehensive look at the community's infrastructure needs, and identifies priority projects based on existing conditions and available funding. As it pertains to the Strategic Plan Update, the CIP will inform on infrastructure projects that should be completed over the next three years-particularly as they relate to the City 's future strategic goals, values and priorities. The draft CIP document, along with the recommended Strategic Plan Update work program, will be presented to Council at a budget study session scheduled for May 29, 2018. ANALYSIS: Tonight's discussion will primarily focus on proposed revisions to Strategic Plan values, statements and priorities . Staff is requesting Council input and approval for these final components. Below are key survey findings . SURVEY FINDINGS Mission Statement A mission statement serves as the foundation for the Strategic Plan Update. It concisely states what the City does for the Temple City community. Survey respondents were asked to select an option for a revised mission statement. The following statements each received equal scores. a . "To provide the highest level of effective and responsive municipal services that meets our diverse population ." b. "Furthering local quality of life through responsive and cost-effective municipal services." . Additionally, a number of respondents chose to provide alternate statements: c. "To improve the quality of life for all residents." d. "To provide our diverse community with the highest level of municipal services in a City Council May 15, 201 8 Page 3 of 5 socially and fisca lly responsible manner." e . ''To provide the highest level of municipal services effectively and sustainably to meet the needs of our diverse population ." f. "To provide the highest level of efficient and effective municipa l services." g . "We are committed to improving the quality of life in Temple City by providing responsive and effective municipal services consistent with the community's v alues and character." Staff recommendation : Council should consider options a. or b. as they receive d the highest scores; alternately, Council may also consider statements c. through g., all of which have elements of, or blend with options a. and b. Vision Statement A vision statement communicates future achievements of the Strate g ic Plan Update. It should be realistic, and may incorporate short-and long-term goa ls . Survey respondents were asked to select an option for a proposed vis ion statement. The following statement received the highest number of votes: h. "Temple City will continue to be a safe, family-oriented community wi th a high level of responsive municipal services." Other contenders included : i. "Temple City will continue to be a vibrant hometown to live , work , learn and play." (survey option) j. "Temple City will be a civically-engaged and cultu ra lly diverse community built upon its family-oriented , hometown values ." (other/alternate statement) k. ''Temple City will be a desirable place to live, work and play , with a high quality of life, safe neighborhoods and responsive municipal se rv ices ." (other/alternate statement) Staff recommendation : Council should consider option h . as it received the hig h est score; alternately it may consider option k ., which includes elements of option h . Values Values reflect organizational beliefs. As it pertains to the Strategic Plan Update, it is these values that yield an implementation philosophy to support the v is ion statement. City Council May 15, 2018 Page 4 of 5 Survey respondents were asked to select up to six values that align with the City's co re purpose of providing services to the community. Top votes by ranking were: I. Fiscal Responsibility p. Excellence m. Integrity q . Honesty (tie) n. Responsiveness r. Professionalism (tie) o. Creativity/Innovation Other recommendations for co nsideration: s . Customer-Focused t. Diversity Staff recommendation: Council should consider options I. through r., and incorporate components of s. and t. into final value statements. Priorities Prio rities focus energy and resources on key operations and common goals. In the case for the Strategic Plan Update , identified priorities focus on those most critical for the next three years. Survey respondents were asked to select up to six priorities . Top responses included : u. Safe Community v. Econ . Vitality/Rev. Generation (tie) w. Infrastructure/Facilities (tie) x. Downtown Revitalization Other ranking priorities were: bb. Financial Stability cc. Community Engagement (tie) y . Transparency/Accountability z. Efficient/Effective Services aa . Community Programming/Events dd. Employee Development (tie) ee. Sustainable Development Staff recommendation: Council should consider options u. through aa., and incorporate components of bb. through ee. into final priority statements. NEXT STEPS As part of the online survey, Council provided responses for desired initiatives and programs over the next three years (Attachment "8 "). Those responses will be incorporated into a recommended Strategic Plan Update work program, which is scheduled for Council review and deliberation-along with the proposed CIP-on May 29, 2018. A final draft version of the Strategic Plan Update is tentatively scheduled for Council review and approval on June 19, 2018. City Council May 15, 2018 Page 5 of 5 CITY STRATEGIC GOAL: Actions contained in this report primarily align with the City's strategic goal of good governance. FISCAL IMPACT: None at this time. However, successful implementation of the Strategic Plan Update will require financial resources, which are to be vetted and appropriated as part of the City's annual budget process-and in conjunction with annua l CIP and financial forecasting reviews. ATTACHMENTS : A. Survey Questions B. Survey Results: Council Initiatives and Programs Hello, there. Please provide your name.· Name Wh ich mission statement do you like best?· A T TACHMENT "A" Strateg i c Plan Survey Ma r c h 2018 1\ mission statement describe:. the City's pur pose. It dcfim~s wh:-.l il stands for :md wh:-.t tt will do. To provide the highest l eve l of effective mun i cipal services. To provide the highest level of mun i cipal services effectively and sustainab ly. To provide the highest level of effective municipa l services In a so cially and fisca ll y responsive manner. To provide the highest level of effective and responsive municipa l services that meets our diverse popu l ation. Furthering local quality of life through responsive and cost ·effectlve municipa l services. Providing valued services to the Temple City community. Other (Feel free to propose your own.) Which vision statement do you like best?· A TTACHMENT "A" Strategic Pl an S u rvey M a rch 2018 A vis on statement sets the focus for tht: future. It Is a statement of where the City Is goi ng. TC will continue t o be a vi brant homet own t o live, work, l earn and pl ay. Toget her, we wi ll build an even be tter Temple Ci t y. TC's efficient services will set t he standard for other San Gabriel Va ll ey cities . TC will be the most desi rab le community in the SGV, where high quality of life is the no rm. TC will contin ue to be a safe , family -oriented commun i ty with a high level of responsive municipa l services. Other (Fee l free to propose your own.) ATTACHMENT "A" Strategic Plan Survey March 2018 Please se lect up to six (6) value s that shou ld ali gn w ith the City's co r e purpose of providing services to the community. Honesty Integrity Te arnworl< Customer-Focused Re sponsiveness Fisca l Responsi bility Creativity/Innovation Environmental Responsibility Diversity Professionalism Respect Excellence Other !Feel free to propose your own.) ATTACHMENT "A" Strategic Plan Survey March 2018 Please select up to six (6) priorities that the City should focus on for the next three (3) years. • Transparency/Accountability Improved Governance Economic Vitality/Revenue Generation Downtown Revitalization Efficient/Effective Services Strong Neighborhoods Safe Community Hea lthy Community Community Building/Engagement Community Programm i ng/Events Financial Stability Sustainable Development I nfrastructure/Facllities Employee Development Aging in Place Regionalism Other {Feel free to propose your own.) ATTACHMENT "A" St r ategic Plan Survey Marc h 2 018 Please l ist up to 10 i ni t ia tives or pr ograms that you would li ke the City t o cont i nue or launch over the next three (3) years.· #1 #2 #3 #4 #5 #6 #7 #8 #9 #10 STRATEGIC PLAN SURVEY: INITIATIVES/PROGRAMS Council Responses CIVIC ENGAGEMENT/COMMUNITY EVENTS Expand social media footprint Promote stronger, kinder community values/diversity Continue outstanding community events Autumn Moon Festival and Lunar New Year Festival Bring back Citizens Academy Engage our youth Create senior citizens committee Public outreach and input Increase public information Council in the Parks/Coffee with Council Fourth of Ju ly event (on July 4) More recreation events (bring parks to the people) COLLABORATION/REGIONALISM Develop more community-school partnership opportunities Collaborate with (our) school district ECONOMIC DEVELOPMENT Complete beautification of Las Tunas Las Tunas improvements Development of Primrose properties K-Mart Center redevelopment Downtown revitalization Creative CDBG programming Business attraction/retention Business and parking improvement districts Institutionalized business outreach FISCAL/FINANCIAL Financial responsibility and trans parency INFRASTRUCTURE Rideshare programs (Uber/Lyft like Monrovia) Fixed route (bus line); partner w/ Arcadia Foothill Transit Comprehensive pavement management program NEIGHBORHOODS/QUALITY OF LIFE Programs for Baby Boomers dealing with aging parents (senior master plan) ORGANIZATIONAL Monthly employee recognition programs PARKS/OPEN SPACE Senior center Open space enhancements along Eaton Wash Community garden on city vacant space PUBLIC SAFETY Develop better crime suppression tactics Safe neighborhoods/neighborhood watch ATTACHMENT "B"