HomeMy Public PortalAboutAgmt 1998-99OEM
THE CENTER FOR FAMILY SERVICES OF PALM BEACH COUNTY, INC.
EMPLOYEE ASSISTANCE PROGRAM
AGREEMENT made this 1st day of October 1998, between THE CENTER FOR FAMILY
SERVICES OF PALM BEACH COUNTY, INC., hereinafter referred to as "CFS" and the
TOWN OF GULFSTREAM referred to as "the company."
WHEREAS the Company desires to retain CFS with expertise in the Employee Assistance
Program (EAP) and CFS agrees to be retained to provide services as called for in this
agreement; Therefore, in consideration of the mutual promises and covenants contained
herein, the parties hereby agree as follows:
TERM OF AGREEMENT
This Agreement shall be in full force and effect for the period beginning
October 1, 1998 and ending September 30, 1999, unless terminated earlier pursuant
to Section XI.
SERVICES TO BE PERFORMED BY CFS;
A. CFS shall perform for the Company's employees and their eligible family
members, the following EAP services:
1. Marital counseling;
2. Divorce adjustment counseling;
3. Job-related counseling;
4. Parent/child counseling;
5. Substance abuse assessment and counseling or referral;
6. Counseling related to the problems of older persons;
7. Counseling or referral related to physical or developmental
disabilities;
8. Mental Health assessment and counseling;
AND NEW AND EXPANDED SERVICES:
9. One (1) thirty minute legal / financial consultation, up to three (3)
separate matters per contract year;
10. Employees/eligible family members shall be entitled to a
total of six (6) counseling sessions per covered family member per
contract year. Additional services after EAP will be provided at a
flat -rate of $20 per session.
B. CFS further agrees to provide to the Company:
Technical assistance in the development of EAP policies & procedures;
2. Case management (coordination of community resources, follow-up and
case advocacy);
3. Referral to specialized services not offered by CFS, but
required by an employee/eligible family member;
4. One two hour training session for supervisory personnel to sensitize
them to the services of CFS and to instruct them on using the services;
5. Telephone consultation with EAP staff or CFS as necessary;
6. On-site consultation by CFS staff in those cases where CFS
deems it necessary;
7. Priority for EAP appointments.
III. SERVICE LOCATIONS:
The services under this Agreement will be provided at CFS locations or
those of its network agencies.
IV. METHOD OF INTAKE:
Employees/eligible family members desiring counseling or assistance should call be
designated CFS location for their area. Within 24 hours of an initial call, CFS will
notify employees/eligible family members of an appointment time to occur within five
(5) working days. For those employees/eligible family members which CFS
considers to have an emergency, CFS will grant an appointment within 24 hours of
an initial call.
V. EMPLOYEE AWARENESS:
Whenever the Company deems it necessary to communicate the benefits of the
counseling program to the Company's employees/eligible family members, the
Company shall provide for and incur all related mailing expenses. CFS agrees to
provide the printed material to be enclosed.
VI. REPORTING:
CFS agrees to provide annual utilization reports to the Company. The reports will
include statistics for the preceding year including the number of new
employees/eligible family members seen, the number of new cases opened, and the
number of cases closed, as well as year-to-date statistics.
The Company agrees to provide CFS with a quarterly computer print-out of the
names and social security numbers of each of its current employees, in order that
CFS can determine eligibility for counseling.
VII. CONFIDENTIALITY:
Employees/eligible family members who utilize the counseling services are entitled
to privacy. CFS will maintain a confidential relationship with all employees/eligible
family members within the limitations of the law. No reports which contain any
identifying information will be provided to the Company without the knowledge,
approval and written consent of the employee or eligible family member. Likewise,
information learned about the Company, such as salaries, personnel problems, etc.,
are treated in a confidential manner.
VIII. PAYMENT OF CFS:
The company agrees to pay CFS for all services performed pursuant to this
Agreement at the rate of:
$4.60 per employee per month, based upon 15 employees, payable in advance at
the beginning of each service quarter of the year and by the first of each quarter
(October 1, January 1, April 1, July 1.) This amount to four (4) payments of $207 or
$828 per year. If the number of employees varies (+) or (-) 5% the necessary cost
adjustments will be made on a quarterly basis.
Supervisory training sessions, other than the initial session provided for in
Section Il. B4, shall be performed at a cost of $175.00 per hour. In addition to those
services performed pursuant to this Agreement, additional services, including
employee seminars on a variety of subjects, may be performed based upon a flat
per -service amount mutually agreed upon in writing by the parties.
IX. RELATIONSHIP BETWEEN THE PARTIES:
CFS's relationship to the Company created by this Agreement is that of an
independent contractor and not an employee, agent, partner or joint venturer with
the Company. The Company is only interested in the results of CFS's performance
under this Agreement. No agent, employee or servant of CFS, including the EAP
Director will be or will be deemed to be, the employee, agent or servant of the
Company and the Company agrees not to hire any such individual during the course
and duration of this Agreement. CFS shall assume all responsibility for the payment
of wages and benefits to its agents, employees, and servants, if any, for services
performed by them under this Agreement. None of the benefits provided by the
Company to its employees, including, with limitation, compensation insurance and
unemployment insurance, will be available to CFS or its agents, employees or
servants. CFS will assume full responsibility for the payment of all federal, state
and local taxes or other contributions imposed or required under unemployment,
social security and income tax laws, with respect to CFS's engagement by the
Company under this Agreement.
X. CONTINUITY OF CARE:
Should the counseling needs exceed the designated number of sessions allowed
pursuant to Section II, employees / eligible family members may continue sessions
without interruption at a flat rate of $20 per session or, should this Agreement
terminate pursuant to Section XI or by non -renewal, employees / eligible family
members may elect to convert to CFS's fees schedule without interruption of
counseling sessions and shall be responsible for their own fees. Upon termination
of an employee, the employee / eligible family member receiving services may also
convert to CFS' fee schedule and shall be responsible for her/his own fees.
XI. TERMINATION:
This Agreement is subject to termination, prior to its expiration, upon either party
delivering to the other a written notice of intention to terminate this Agreement, which
shall become effective ninety (90) days thereafter. Unless otherwise terminated by
either party, this Agreement is to be renegotiated at the end of each contract period.
XII. DEFINITIONS:
"Eligible family member" includes an employee's spouse, an employee's unmarried
children under the age of 19, and an employee's unmarried children under the age
of 21 who are full-time students. "EAP" is the employee assistance program.
XIII. MISCELLANEOUS:
A. Enforceability
If any term or condition of this Agreement shall be invalid or unenforceable to
any extent or in any application, then the remainder of this Agreement, and such
term or condition except to such extent or in such application, shall not be
affected hereby and each and every term and condition of this Agreement shall
be valid and enforced to the fullest extent and in the broadest application
permitted by law.
B. Notice
All notices or other communications required or permitted to be given pursuant
to this Agreement shall be in writing and shall be considered as properly made
if hand delivered, mailed from within the United States by certified or registered
mail or sent by prepaid telegram.
If to the Company in care of
Kristin Garrison
Town Manager
Town of Gulfstream
100 Sea Road, Gulfstream, FL 33484
2. If to CFS in care of
Dorla Leslie
Acting President
The Center For Family Services
471 Spencer Drive
West Palm Beach, Florida 33409
or to such other addresses as any other party may have designated by like
notice forwarded to the other party hereto. Notices other than those dealing
with a change of address shall be deemed given when mailed, telegraphed
or hand delivered. Change of address notices shall be deemed given when
received.
C. Application of Florida Law
This Agreement, and the application or interpretation thereof, shall be governed
exclusively by its terms and by the laws of the State of Florida.
D. Counterparts
This Agreement may be executed by any number of counterparts, each of which
shall be deemed an original, but all of which together shall constitute one and
the same instrument.
E. Assignment
CFS may not assign or subcontract its rights or obligations under this
Agreement without the prior written consent of the Company. The Company
may not assign its rights or obligations without prior written consent of CFS.
F. Entire Agreement
This Agreement represents the entire agreement and understanding between
the parties and supersedes all prior negotiations, understandings,
representations (if any), and agreements made by and between the parties.
This Agreement shall not be subject to modification or amendment by any oral
representation, or any written statement by either party, except for a dated
written amendment to this Agreement signed by CFS and an authorized
representative of the Company.
G. Litigation
In the event of litigation between the parties hereto arising out of or to settle
issues or disputes arising under this Agreement, the prevailing party in such
litigation shall be entitled to recover against the other party its costs including
reasonable attorney's fees, which shall include any fees and costs attributable
to trial, appellate, or post -judgment proceedings.
IN WITNESS WHEREOF, the parties hereunto executed this Agreement the day and year
first above written.
WITNESSES:
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THE CENTER FOR FAMILY SERVICES OF
PALM BEACH COUNTY, INC.
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Acting Executive Director
"CFS"
DESCRIPTION OF LEGAL AND FINANCIAL SERVICES
OVERVIEW: Most employees have been faced with some type of legal issue during the
last year. We live in an age where the divorce rate exceeds fifty percent and the number
of lawsuits has risen from 12 million in 1982 to over 100 million in 1995.
In order to meet this need, The Center For Family Services, your EAP provider,
contracted to provide professional legal and financial services for your employees. The
company we selected has been providing legal benefits to individuals for more than a
decade and currently serves over two and one-half million people at workplaces like
yours across the nation.
With this new program, your employees will have rapid access to fully credentialed,
competent legal and financial counsel in the areas of marital, child custody, tax, financial,
consumer protection or virtually any other legal issue affecting themselves or their
immediate family. However, any issue where you, the plan sponsor, is involved as an
adverse party is not eligible for legal services.
Now, professional assistance is no longer a privilege only accessible by the wealthy. The
following are a few of the benefits the program has had in the lives of employees:
• Increased employee morale and productivity
• Decreased employee absenteeism
• Enable valued employees to have peace of mind
• Further enhancement ofyour benefits portfolio
Consultations may be accessed via telephone or in person, and the ease of access has
been specially designed to meet the needs of today's employee/family.
WHO IS COVERED?
The program covers not only employees and spouses, but unmarried dependent children
as well.
THE DELIVERY SYSTEM: Preferred providers (attorneys, paralegals, CPA's and
former senior level Internal Revenue Agents and Auditors) are under contract to provide
the covered services in accordance with the parameters of the program. Each of the
providers are thoroughly credentialed and must, as a minimum, meet the following
criteria:
• Minimum of five (5) years in practice
• Must be a member of their local bar association or appropriate
authority in good standing
• Must provide a copy of their license
• Must provide verification of current malpractice coverage
Each employee referred to a network firm is assured of compatibility with the lawyer. In
the event an employee is not able to work with a particular attorney, the employee will be
referred to another provider.
When in need of an attorney or financial consultant, employees simply call The Center
for Family Service's nationwide toll free line, 1-800404-7960, and are walked through a
simple intake process. Employees are given all the necessary information and instruction
concerning their benefits and initial contact with the provider. The employee's case is
tracked for quality assurance, and utilization reports are generated for employers. In the
event of a grievance between an employee and one of the providers, the service will
conduct an investigation obtaining reports from both parties. All information is reviewed
by the service's executive committee, as well as its quality assurance attorney. The
service will use its best efforts to resolve such matters to the mutual satisfaction of the
parties.
Quality of service includes:
• 98% turnaround for immediate referral to a requested professional in the
member's local area
• Other cases are referred within 24/48 hours
• Will recruit specific attorneys for special cases
• Takes the guesswork out of selecting an attorney or financial professional
• Access to an attorney in any city, any state, at any time
• Confidentiality of members is protected
PLUS.......
Utilization Reports
Summary of Member Satisfaction Surveys
EMPLOYEE MEMBERS
• Referral staff interviews employees to provide education about the plan, and
questions are answered concerning accessing a provider firm
• Eligibility verification
• Assessment of legal matter and referral
• Members are called after each referral to assess satisfaction.
• Compatibility assurance with lawyer
• Staff attorney on call
SERVICES
• No cost to the employee legal and financial consultations (up to three
thirty minute consultations per year, one per problem area). Over 70%
of employee concerns are satisfactorily resolved without the need for
further services.
• Reduced rates for employees wishing to access further services.
• Civil/Consumer Issues
• Personal/Family Legal Service
• Financial Matters
• Business Legal Services
• Real Estate
• IRS matters: These services are performed by former, senior level IRS
employees. These specialists possess the ability to negotiate with the IRS,
whether in an audit environment or to assist with a lien or a balance due, in
order to effect the most favorable outcome
• Consumer credit services: The program provides employees the ability to
obtain valuable information concerning their rights and remedies regarding
consumer credit issues. Whether there are matters involving erroneous
information appearing on a credit report or a employee has simply fallen prey
to a `debt ridden' lifestyle and needs a way out other than filing for
bankruptcy, a toll free telephone call can open the door to the most
appropriate solution.
• Estate Planning Law
• Financial Planning, both personal and business
• Tax Preparation Component (optional and subject to an average fee of $59) —
Employees can call on the phone and have their taxes prepared by phone. All
they have to do is gather their tax information, then call the 800 number. No
appointment is necessary. CPA's are ready and waiting to conduct a
comprehensive interview that averages 15 to 30 minutes. Costs vary
according to the complexity of the return. Preparation of both the federal
form 1040 and one state return is only $59.00 in most cases. Based on the
information provided, the CPA will not only help the employee determine
what income is subject to tax, but help the employee maximize deductions so
that they are taxed at the lowest possible amount. Upon completion of the
interview, the employee will receive a confidential letter that summarizes the
tax information given the CPA. Upon confirmation that the information is
correct, the tax return is finalized. The return can either be filed electronically
with a copy for the employee or mailed to the employee for filing.
LEGAL AND FINANCL4L SERVICES ARE PART OF YOUR EAP
BENEFIT PACKAGE!
Do you need advice from an attorney? Want to talk to a financial
consultant about retirement planning or budgeting?
Now all you need to do is pick up your phone and call 1-800-404-7960,
the nationwide 800 number for The Center For Family Services, choose
the new client option on the menu (#1), and tell the operator you want to
use your legal or financial services benefit. You'll be connected to a
specialized service who will arrange for you to have a 30 minute
consultation at no charge to you.
Don't want to leave home? You can arrange for the consultation to be
held on the telephone. Prefer to meet with an attorney or financial
expert face to face? You can arrange for an in person consultation.
The choice is yours.
You can use this service up to three times a contract year; however,
there is only one consultation provided per problem. If you wish to
continue with the same attorney or financial expert, you can do so at
discounted rates.
The service reports that most people (over 70%) get their needs met
through the consultation and do not need further help. If you are not
happy with the professional assigned to you, you can get another
referral.
Who is covered? The program covers not only employees and spouses,
but unmarried dependent children as well.
Please feel free to contact the EAP at 616-1251, 616-1259, or 616-1263 if
you have any questions about this or any other services. Use the 800
number, 1-800-404-7960 to access your services.
THE CENTER FOR FAMILY SERVICES
�I= OF PALM BEACH COUNTY, INC.
Counseling Program • Emergency Assistance/Shelter Program (REACH)
Employee Assistance Program • Substance Abuse Recovery Program
November 9, 1998
Kristin Kem. Garrison
Town Manager
Town of Gulfstream
100 Sea Road
Gulfstream, FL 33484
Dear Ms. Garrison:
Administrative Office
471 Spencer Drive
West Palm Beach, FL 33409
Telephone: (361) 616-1222
Fax: (561) 616-1230
If you would like to continue with the same services you now have, please sign the approval
below.
We look forward to providing our services to your employees for the next contract year of
October 1, 1998 through September 30, 1999. The administrative fee will be $30 per month. There
will be no increase in the per session fee of $65. The fee for trainings and workshops beyond those
provided for in the contract is $175 an hour. Otherwise, with your approval, all terms and conditions
of your EAP Agreement will remain in effect.
Please sign this letter of continuance below, retaining one copy for your files, and return this
original. We are happy to be your EAP provider, and look forward to providing you with the highest
quality service possible. Your annual utilization report will be forwarded shortly.
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Shirley Hendersor4 LMHC, CEAP, CAP
Dorla Leslie
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Director -Employee Assistance rogram
Acting Executive Director
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471 Spencer Drive 9045 La Fontana Blvd, 11440 Okeechobee Blvd.
772 US Hwy. 1
Program REACH
West Palm Beach, FL 33409 Suite C5 Suite 216
Telephone: 1561) 616-1222 Boca Raton, FL 33434 Royal Palm Beach, FL 33411
Fax: (561)615-1230 Telephone: (561) 451-9212 Telephone: (561) 793-1698
Suite 100
North Palm Beach, FL 33408
Telephone: (800) 404-7960
29 West 14th Street
Riviera Beach, FL 33404
Telephone: (561) 845-0515
Fax: (561) 451-9106 Fax: (561)705-7513
Fax: (561) 616-1230
Fax: (561) 845-7685
United Way of Palm Beach County • Palm Beach Community Chest • Family
Service America
Accredited by the Council on Accreditation of Services for Families and Children • Licensed by the State of Florida, Department of Children and Families
November 6, 1998
THE CENTER FOR FAMII-,Y SERVICES
OF PALM BEACH COUNTY, INC.
Counseling Program • Emergency Assistance/Shelter Program (REACH)
Employee Assistance Program • Substance Abuse Recovery Program
Kristin Garrison
Town Manager
Town of Gulfstream
100 Sea Road, Gulfstream, FL 33484
Dear Ms. Garrison:
Administrative Office
471 Spencer Drive
West Palm Beach, FL 33409
Telephone: (5611616-1222
Fax: (561) 616-1230
I enjoyed our conversation the other day. Enclosed are two options for you which I think you
will find attractive.
Option #1: Continue on an administrative fee per month basis, with the fee reduced to $30 a
month and continuing with $65 a session for counseling services. We will include at no
charge our legal and financial service package.
Enclosed you will find descriptive information about the legal and financial service program
2. Option #2 — Or you can choose our expanded services:
• Each employee and each covered dependent will have six problem -solving sessions per
contract year.
• We guarantee continuity of care — Additional services after EAP will be provided at a flat
rate of $20 per session. This allows for a greater level of confidentiality because your
employee will not have to access his / her insurance and create a record with insurance
diagnosis.
Please select the one you prefer and return the appropriate paperwork.
Sincerely,
Shirley Hender 'n, LMHC, CEAP, CAP
EAP Director
Accredited by the Council on Accreditation of Services for Families and Children • Licensed by the State of Florida, Department of Children and Families
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Branch Offices
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471 Spencer Drive
9045 La Fontana Blvd.
11440 Okeechobee Blvd.
772 US Hwy. 1
Program REACH
West Palm Beach, FL 33409
Suite C5
Suite 216
- Suite 100
29 West 14th Street
Telephone: (561) 616-1222
Boca Raton, FL 33434
Royal Palm Beach, FL 33411
North Palm Beach, FL 33408
Riviera Beach, FL 33404
Fax: (561) 618-1230
Telephone: (561) 451-9212
Telephone: (561) 793-1698
Telephone: (800) 404-7960
Telephone: 1561) 845-0515
Fax: (561)451-9100
Fax: (561) 795-7513
Fax: (561) 616-1230
Fax: (561) 845-7885
United Way of Palm
Beach County
Palm Beach Community Chest • Family
Service America
Accredited by the Council on Accreditation of Services for Families and Children • Licensed by the State of Florida, Department of Children and Families