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Home My Public Portal AboutNetwork Innovations - Satellite Phone Agmtal i�vj. J4r�ntT�'� lof6 NETWORK Network Innovations Inc. 4950 West Prospect Rd. Ft. Lauderer dale, FL 33309 INNOVATIONS (Ph)+1 954-973-3100(Fax)+1 954-973-4800 inmarsat www.networkinv.com Email: su000rt(obnetworkinv.com Sign Off NETWORK INNOVATIONS SERVICE AGREEMENT FOR INMARSAT Mini -M MARINE Part 1 ACCOUNT INFORMATION: Please complete all sections, including payment information, ensuring that each page is initialed or signed as indicated. Return the completed form to Network Innovations via mail, fax or email to the addresses shown above. My Network Innovations Sales Representative is: My Equipment Dealer is: Do you authorize your Dealer to have access to view traffic for your account? (Please select and Initial) ❑ Yes ❑ No Initials: Vessel Name (if applicable): Company/ Individual Name: �rl z- 1 rV �7t f lk ➢ . o m Primary Contact: t 1 I 11011, `9 � t1 o,`�Vi 2of6 Part 2a PAYMENT METHOD : (please select one payment method) Y 1. DIRECT BILLING: (Subject to Credit Verification/Approval) - Business/Government customers only. 190 2. AUTOMATIC DEDUCTION FROM CREDIT CARD: (Please provide information requested below) Part2b PAYMENT INFORMATION: Purchase Order Info - Business/Government Customers Only P.O. #: CT*f.I ' P.O. # Amt 0?(Ft l Person responsible for payment of P.O.: wt LI a w H.�l l vW �n �✓ P.O. Exp. Date: Dept: Email:Ph: <�/ 2? 4 SI //, b t��'�S - -Fhva� r�K gu[(-.ol5 Credit Card Type: ❑ VISA ❑ MASTERCARD ❑ AMERICAN EXPRESS Card Number Security Code' Expiration (MM/YY) ('Security Code: M. C. & Visa: on back of Card:- (3 digits); AMEX on Front of card (4 digits) Name as it appears on Credit Card: Billing address is the same as the address in part 1: ❑ YES ❑ NO ( if No, please indicate billing address below): Credit Card Billing: City State Post Code Country I, , hereby authorize Network Innovations, Inc., via this (PRINTED NAME OF CARDHOLDER) signed authorization to charge the above credit card for payment of ALL services requested under this Service Agreement. I further agree that the cardholder bears the responsibility for ensuring the credit card information, including expiration date, is current. If the credit card issuer allows, Network Innovations may obtain any new expiration dates, any new account numbers or other renewal information from the credit card account and use this information to update the account. ignature of Card Holder NOTE: All Foreign Customers (without a United States Social Security number) are subject to a $1000.00 deposit for each Inmarsat terminal. Network Innovations does not accept third party credit cards. Refer to the Terms and Conditions at the end of this agreement for use of Foreign Credit Cards, credit review and deposit requirements. A transaction in the amount of $1000.00 will be charged and immediately voided as a credit card means test. You may see this Network Innovations charge and credit on your credit card statement. Part 3 INVOICE DELIVERY METHOD: P17Pleasg select the way you prefer to receive your billing invoice (initial one): 1 ELECT to receive Free ONLINE BILLING NOTIFICATION sent to the email address(es) in Part 1 above. I understand that upon receipt of the invoice availability notification, I must go to www.networkinv.com to download a copy of my airtime invoice. I DECLINE ONLINE BILLING NOTIFICATION. I understand that I will incur a $4.95 monthly fee for a manually printed and mailed invoice. Mini -M Marine SA V2.1 20140617 Network Innovations Initial w l l W6 Part 4 SERVICE PLANS & RATES: Select Plan ✓ PLAN ACTIVATION RATES PSTN /Fixed 1 $50.00 $2.15 / Min " For calls to Fixed Landlines. Please see below for other destinations. Note that available services are dependent upon terminal type. Calls to other satellite terminals are not included in the service fee and will be billed as follows: Inmarsat Mini -M Mobile to Mobile / Other Carrier Rates Source Destination Price Per Min Mini -M (voice) PSTN $2.15 Mini -M (voice) Cellular $2.40 Mini -M (voice) FBB/SBB/BGAN $4.25 Mini -M (voice) Inmarsat Mini -M / GAN / Fleet / Swift (voice) $4.25 Mini -M (voice) Inmarsat Aero $5.15 Mini -M (voice) Inmarsat B (voice) $5.15 Mini -M (voice) Inmarsat M (voice) $5.15 Mini -M (voice) Globalstar (voice) $5.15 Mini -M (voice) Iridium (voice) $5.15 Mini -M (voice) Other MSS Systems $5.15 Mini -M voice Thura a voice $5.15 An FCC Regulatory Recovery Fee is assessed against service and voice airtime charges for all US based accounts. Part 5 SERVICE PLAN OPTIONS: Optional Incoming Call Plans: EZ -Call Two: Utilizes a US based 800 number & a 10 -digit PIN Code for incoming calls to the satellite number. The account will be billed $2.50 per minute for low speed service and the PIN number is assigned when the service is enabled. EZ -Call One: $15.00 per month / $1.95 per minute for low speed service. This is a US telephone number for Direct Dialing to the satellite number. The phone number is assigned when the service is enabled. Account holder is responsible for all calls to the phone number. Whitelisting/blacklisting options are available upon request. Speak to your Network Innovations sales representative for details. Mini -M Marine SA V2.1 20140617 Network Innovations Initial W ` Part 6 TERMINAL and VESSEL INFORMATION: For internal use only: TERMINAL SERIAL NUMBER (ESN): Mobile Earth Station (MES) Manufacturer: _ Mobile Earth Station (MES) Model: Antenna Serial Number: SIM CARD ICC -ID: VOICE 1: FAX: DIRECT/DID: VOICE DID/DIRECT: 4of6 SAFETY AT SEA NOTIFICATION: ElThis terminal is not recognized as a maritime distress device and I understand that it should not be used for "SAFETY at SEA" purposes. Please check in the box to indicate your acknowledgement of this warning. Environmental usage of The System: Maritime ❑ Maritime Fixed ❑ What will be the primary use of the MES? Yachts ❑ Passenger/Cruise ❑ Government K Fishing ❑ Vessel Information: Country of Registration (Flag State): Home Port: Type of Vessel: Passengers & Crew Call Sign: Self -Propelled: Y / N (Circle One) Year vessel built: Commercial ❑ Other ❑ Mini -M Marine SA V2.1 20140617 Network Innovations Offshore ❑ MMSI: Port of Registry: IMO No: AAIC: Gross Tonnage: Sea -Going: Y / N (Circle One) FBB IMEI: Initial V W 5of6 Emergency Contact Information:: Name: uYJ JA)a,,rd Address: 2Mb S ?-&d Town/city: rr�u (� S�,f �, ,� State/province: Y L Post/ZIP code: 3)qf � Country: vS4 Telephone + Country code ( ) Area code Telephone number (�7Z Facsimile + Country Code ( ) Area code ( Sj,1 ) Facsimile number( '2,3;7 0IFF ) 24 hour Emergency Telephone + Country code (* ) Area code ( ,L I ) Telephone number( J773 gi 6D Email address: Certification and Agreement To be signed by the applicant: I, the Owner or Owner's Legal Representative have read, signed and agree to comply with the Terms & Conditions for the use of the Inmarsat space segment, in particular with applicable laws and regulations relating to the use of Inmarsat Mobile Trminals. Signature: l�/WCIw� Date: 26 Print Name: N1 �� u Iw �• I, ��a�h� ✓ Part 7 TERMS and AGREEMENT (Please read and sign where indicated) NETWORK INNOVATIONS US. INC. - Mobile Satellite Services Terns and Agreement All Service Agreements are for a minimum one (1) year term. 1) Availability Of Limited Service: Service is generally available to satellite terminals equipped for this service when within the satellite footprint. Service is furnished to Customer or Customer's authorized user. A telephone number may not appear in more than one terminal. Customer has no property right in such number. Network Innovations reserves the right to assign, designate, or change such number, when, in its sole discretion, such action is reasonably necessary in the conduct of its business. (2) Network Innovations Service: Customer has contracted to have Network Innovations provide the service under the terms detailed within this Agreement. Inmarsat Service is provided via the Inmarsat 14 Satellite Network. Customer agrees to remain as a subscriber of the service for the minimum commitment period indicated for the plan selected, from the date of service activation, and furthermore, agrees to pay any applicable activation, monthly service, service usage fees and any applicable taxes thereon. Network Innovations reserves the right to change rates at any time upon thirty days' notice. (3) Data Transmission Use & Dropped Calls: Due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of operating systems, Network Innovations makes no representation as to the success of data calls through the system. Customer agrees that all data call attempts regardless of ultimate successful transmission and termination will be paid for and no credits will be given in the event of dispute of this nature. Dropped calls will not be credited. Network Innovations can provide data setup technical support beyond the normal provided setup instructions at an additional charge. Please consult with a sales representative for more details. (4) Early terminations: Early cancellation would require the user to pay the remainder of the commitment period indicated for the plan selected and is subject to a $250.00 cancellation fee per terminal. Customer may renew for successive one (1) year service periods at the same terms and conditions contained herein. Notice of termination should be made in writing to the Network Innovations Customer Service Department at 4950 West Prospect Rd. Fort Lauderdale, FL 33309 USA no less than thirty (30) days prior to the expiration of any term of this Agreement. This Service Agreement cannot be assigned without the written consent of Network Innovations. Network Innovations reserves the right to terminate this Contract at any time during the contract period upon thirty days written notice. Mini -M Marine SA V2.1 20140617 Network Innovations Initial vil Bill Thrasher From: Jennifer.Vega@networkinv.com Sent: Tuesday, September 23, 2014 4:29 PM To: Bill Thrasher Subject: RE: [*NBR-117-52764]: Service Agreement - INMARSAT Mini -M Marine Attachments: IsatPhone Pro PP Order 20140611.pdf; IsatPhone Pro -Link SA V4.0 20140611.pdf, Ni - INMARSAT ISATPHONE PRO.PDF; NI - ISATPHONE2.pdf Hi William, Unfortunately, we are not able to activate your terminal 76EB53FE4A54. Inmarsat stopped supporting model 76EB53 in 2013. Please see the Inmarsat Options available: Highly recommended, the Inmarsat IsatPhone 2 is engineered with great features. Such as the Gps, online tracking, the SOS button also known as the "distress button" and much more. Price: $ 999.00 The other option would be the Inmarsat IsatPhone Pro, the phone itself, has less features than the Inmarsat IsatPhone 2, but also a good buy. Price: $610.00 I have attached the brochure and service agreements for the Inmarsat IsatPhone 2 and the Inmarsat IsatPhone Pro, giving you more information on the products and available airtime. If you have any questions, feel free to contact me. Best Regards, Jennifer "Vega Inside Sales Network Innovations (formerly GMPCS) 4950 West Prospect Road Ft. Lauderdale, FL 33309 USA Office, 1-954-725-1229 Eiiiail,jeiiiiifer.Vega@iietworkiiiv.com supmect to cnanae witnout nonce. From: Bill Thrasher [mailto:bthrasher@gulf-stream.org] Sent: Tuesday, September 23, 2014 4:15 PM To: Jennifer Vega Subject: FW: [#NBR-117-52764]: Service Agreement- INMARSAT Mini -M Marine I found this. From: Network Innovations Technical Support [mailto:support@networkinv.coml Sent: Thursday, August 28, 2014 2:44 PM To: Bill Thrasher Subject: [#NBR-117-52764]: Service Agreement- INMARSAT Mini -M Marine Bill Thrasher, Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. Ticket ID: NBR-117-52764 Subject: Service Agreement - INMARSAT Mini -M Marine Department: General Support Type: Issue Status: Unassigned Priority: Medium You can check the status of or update this ticket online at: htti)://helpdesk.networkinv.com/index.php?/default import/Tickets/Ticket/View/NBR-117-52764 Kind regards, Network Innovations Helpdesk: http://hell)desk.networkinv.com/index.iphi)?/default import NETWORK INNOVATIONS Communicate. Anywhere. When it comes to what you really need in a satellite phone, Inmarsat's IsatPhone Pro delivers. The ultimate combination: Global coverage, robust handset, clear voice quality, reliable network connection, long battery life, easy to use. Built for the most reliable network in the world. www.networkinvcom Reliable Network, Longer Battery Life, Clearer Voice quality. • The essential services: satellite telephony, voicemail, text and email messaging, GPs location data • The longest battery life: up to 8 hours talk time and up to 100 hours standby time • The most robust handset: operates at -20°C to +55°C; dust, splash and shock resistant OP54); humidity tolerance from 0 to 95 percent • The only satellite phone to support Bluetooth: place the handset on its side, with full maneuverability of the antenna, for easy hands-free use • Easy to use: intuitive GSM -style interface; high visibility color screen; larger keypad for easy dialing with gloves on • Reliable network connection: operates over global geostationary satellites that will be operational int the 2020's; significantly less possibility of call dropping • The ultimate value: highly competitive handset, accessories and pricing The Ultimate Combination This phone is designed to work in just about any conditions - in rain storms, dust storms, searing heat to sub -zero cold, tropical humidity or freezing fog. No worries about power when you're miles from anywhere; IsatPhone Pro has the longest battery life of any satellite phone available. Coverage: operates globally over the Inmarsat -4 satellites This map depicts Inmarsat's expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas fluctuates depending on various conditions. Specifications Dimensions LxWxl? -+' I • 170 mm (6.7") x 54 mm (2.1") x 39 mm (1.5") eight 279g (9.8 oz) - including battery [Display • High visibility color screen Waterw Dust Ingress Protection IP54 Temperature Tolerance Ranges • Operating Range: -20cC to +55oC (-40F to +131 oF) • Storage Range: -20oC to +70oC (-40F to+1158° F) with battery • Humidity Range: 0 to 95 percent • Type: Lithium -ion, 3.7 volts • Talk Time: Up to 8 hours • Standby Time: Up to 100 hours • Calendar, alarm, calculator, minute -minder in -call alert, microphone muting • Contact Synchronization: MS Outlook 2007, (PC), OS compatibility: Windows XP Pro SP3 and Windows Vista SPI • Security: at keypad, phone, SIM and network levels Prigua • Arabic, Chinese, English, French, Japanese, Portuguese, Russian, Spanish r! I-4 Americas , I-4 EMEA , 1-4 Asia-Pacific Services • Satellite Telephony: 2.4kbp5 voice codec, speakerphone option • Voicemail: Speed dial i • Supplementary Voice Services: -Call history - CallerID -Call waiting - Call divert - Call holding - Conferencing -Call barring -Speed dialing - Fixed number dialing • Text -to -Text: -160 Latin / -74 non -Latin characters - Up to 100 concatenations - Standard and predictive text • Text -to -Email: - 160 Latin / -74 non -Latin characters - Up to 100 concatenations - Incoming email: 160 Latin characters/ -74 non -Latin characters • Web Message-to-ISatPhone Pro: - Free from www,message.inmarsat.com • GPS Location Data: - View position - Send as text/email Accessories • Battery Chargers: Mains universal AC charger (4 adapters), Car charger: 10-30 volts PC charger: micro USB cable • Other: Wired hands-free headset, wrist strap, Quick Start Guide (8 languages) Warranty documentation, Support CD Accessories Optional Carry case, docking units, Bluetooth www.networkinv.com Americas Middle East/Africa Calgary, AB, Canada Kabul, Afghanistan NETWORK sales@networkinv.com Vancouver, BC, Canada Fort Lauderdale, F4 USA Dubai, UAE O O Djibouti INNOVATIONS +1.403.287.5000 Europe Asia/Pacific �•y Communicate. Anywhere. The Netherlands Singapore Q , London, UK 02014 Network Innovations, Inc. Inmarsat is a registered trademark of Inmarsat Global Limited. NETWORK INNOVATIONS Communicate. Anywhere. Introducing IsatPhone Z. When it comes to what you really need in a satellite phone, Inmarsat delivers. A powerful, dependable satellite phone delivering dependable connectivity, high voice quality, voicemail, text and email messaging, extended battery capacity, incoming alerts, and tracking and assistance alert features. All packaged in an ergonomically designed rugged handset. Ready, Reliable, Robust - IsatPhone 2 delivers it all. • Ready: fast network registration in under 45 seconds and unrivaled battery life, with 8 hours of talk time and up to 160 hours of standby time • Reliable: operates over global geostationary satellites ensuring reliable call stability and network connection • Robust: designed and engineered to withstand the most extreme conditions; operates at -200c to +550c (larger keypad for easy dialing when wearing gloves); dust, splash and shock resistant (IP65, IK04); humidity tolerance from 0 to 95% • Reassuring: location services, including tracking and assistance button, keep people updated of your GPS coordinates when it matters. Receive notification of inbound calls even with antenna stowed • Readable: easy-to-use interface with large high -visibility, scratch -resistant transflective display that is readable even in bright sunlight Introducing the IsatPhone 2 from Inmarsat, designed for the most reliable satellite communications network in the world. IsatPhone 2 is the latest addition to our handheld satellite phone portfolio with a range of additional features that help you to stay connected in the most extreme and remote locations. IsatPhone 2 is a tough phone for a tough world. The robust handset has been engineered to cope with anything that nature can throw at it - from searing heat to icy blasts; desert sandstorms or monsoon rain. And with fast network registration, an unrivaled battery life offering 8 hours of talk time and up to 160 hours of standby time, you know you can always depend on the IsatPhone 2. What's more, IsatPhone 2 gives you the excellent voice clarity and call stability you have come to expect from Inmarsat's network. Package Includes. anPhon° • Handset •Battery and 2 chargers: RELIABLE - Car: 10-30 volts ROBUST �...y -Car: 10-30 volts a� �- • Micro USB cable• • Wired hands-free headset • Wrist strap • Quick start guide (8languages) , 'a,�o...0 • Warranty documentation • Support USB memory drive -- • Holster Also available: Bluetooth headset and solar charger. 'Dimensions HxWxD Length: 169mm (6.7') Width: 52mm (2") without antenna, 75mm (3") with antenna Depth: 29mm (1.1") in hand, 36mm (1.4) at deepest point Weight • 318g (11.2oz) - including battery • High contrast color screen Interfaces - • Micro USB, Audio socket, Antenna port, Bluetooth 2.0 Durability •IP65, IK04 Temperature Ranges • Operating Range: -20°C to +55°C (-4°F to +1310F) • Storage Range: -202C to +70'-C (-4"-F to +158°F) (with battery) • Charging Range: 0°C to +45°C (+32°F to +113°F) Type: Lithium -ion, 3.7 volts Talk time: Up to 8 hours Standby time: Up to 160 hours • Tracking • Assistance button • eCompass for enhanced painting • Alarm • Minute minder • Microphone muting • Incoming call alerts with antenna stowed •Speakerphone • Bluetooth NETWORK Ill INNOVATIONS Communicate. Anywhere. F Services I I Arwricm , Alphasm G 1 4 Asiu Puulic This map is illustrative of IsatPhone 2 coverage. It does not provide a guarantee of the extent of service availability. From November 2013, Alphasat coverage prioritises the region north of 44•S, and service may degrade south of this latitude. • Satellite telephony: - 2.4kbps voice codec • Voicemail: - Speed dial 1 • Supplementary voice services: - Call history - Caller ID - Call waiting - Call divert -Call holding - Conferencing - Call barring - Speed dialing - Fixed number dialing • Text -to -text: -160 Latin / -74 non -Latin characters - Up to 10 concatenations - Standard and predictive text • Teart-to-email -160 Latin / -74 non -Latin characters - Up to 10 concatenations - Incoming email -160 Latin characters / -74 non -Latin characters • Web message-to-IsatPhone2: - Free from message.inmarsat.com • GPS location data: - View position Send as text/email www.networkinv.com Americas Calgary, All, Canada sales@networkinv.com Vancouver, BC, Canada Fort Lauderdale, F4 USA +1.403.287.5000 Europe The Netherlands London, UK Middle East/Africa Kabul, Afghanistan Dubai, UAE Djibouti Asia/Pacific Singapore CU2014 Network Innovations, Inc. Inmarsat is a registered trademark of Inmarsat, Inc. NETWORKNetwork Innovations US, Inc.k49 INNOVATIONS 49(P West Prospect Rd. (F Lauderdale, 3- 80 09 (Ph) +1 inv.co3-31 ail:su)+1954-973-4800 inmarsat www.networkinv.com Email: su000rtCc�networkinv.com NETWORK INNOVATIONS SERVICE AGREEMENT FOR INMARSAT ISATPHONE PRO and ISATPHONE LINK I understand that my completion of this Service Agreement does not guarantee service. Part 1 ACCOUNT INFORMATION Please fill out all applicable fields as requested below. Not all fields will apply to non-business/governmental customers. [All information will be kept strictly confidential] My Network Innovations Sales Representative is: My Equipment Dealer is: Do you authorize your Dealer to have access to view traffic for your account? (Please select and Initial) ❑ Yes ❑ No Initials: Company/ Individual Name Primary Contact: Secondary Contact: Company EIN: Individual SSN: Mailing Address: City Primary Phone # Mobile # Email Address:: State Phone #: Phone #: OR DUNS: DOB Post Code Fax Mobile Provider Is this company a subsidiary or sister of a parent company? ❑ Yes ❑ No If yes, enter name and address of parent company: Mailing Address: Country City State Post Code Country Has applicant been at the current address less than 2 years? ❑ Yes ❑ No If yes, enter previous business address: Mailing Address: City State Post Code Country Billing Category: ❑ Private Business ❑GSA ❑ Government (Non -GSA) ❑ Other: If Federal/State Tax exempt, please attach certificate(s) and check this box: ❑ Federal/State Tax Exempt - documents attached Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Initial Part 2a PAYMENT METHOD (please select one payment method) 1. DIRECT BILLING: (Subject to Credit Verification/Approval) — Business/Government customers only. OR 2. AUTOMATIC DEDUCTION FROM CREDIT CARD: (Please provide information requested below) Part 2b PAYMENT INFORMATION Purchase Order Info — Business/Government Customers Only P.O. #: P.O. # Amt: Person responsible for payment of P.O.: Dept: Email: W11 Credit Card Type: ❑ VISA ❑ MASTERCARD ❑ AMERICAN EXPRESS Card Number P.O. Exp. Date: Security Code' Expiration (MM/YY) ('Security Code: M.C. 8 Visa: on back of Card:- (3 digits); AMEX on Front of card (4 digits) Name as it appears on Credit Card: Billing address is the same as the address in part 1: ❑YES ❑ NO ( if No, please indicate billing address below): Credit Card Billing: City State Post Code Country I, , hereby authorize Network Innovations , (PRINTED NAME OF CARDHOLDER) Via this signed authorization to charge the above credit card for payment of ALL services requested under this Service Agreement. I further agree that the cardholder bears the responsibility for ensuring the credit card information, including expiration date, is current. If the credit card issuer allows, Network Innovations may obtain any new expiration dates, any new account numbers or other renewal information from the credit card account and use this information to update the account. Signature of Card Holder (Note: Network Innovations does not accept third party credit cards.) A transaction in the amount of $500.00 will be charged and immediately voided as a credit card means test. You may see this Network Innovations charge and credit on your credit card statement. Part 3 INVOICE DELIVERY METHOD Please select the way you prefer to receive your billing invoice (initial one): _ I ELECT to receive Free ONLINE BILLING NOTIFICATION, sent to the email address in section 1 above. I understand that upon receipt of the invoice availability notification, I must go to www.networkinv.com to download a copy of my airtime invoice. I DECLINE ONLINE BILLING NOTIFICATION, I understand that I will incur a $4.95 monthly fee for a manually printed and mailed invoice. Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Part 4 TERMINAL INFORMATION For internal use only. SATELLITE PHONE INFORMATION: Phone #1: IMEI: SIM Card # SATELLITE TELEPHONE # _ (Under Battery) (On SIM Card) additional units, please attach a separate sheet with the above information Part 5 ISATPHONE PRO and ISATPHONE LINK POSTPAID AIRTIME SERVICE PLANS Network Innovations offers both Prepaid and Postpaid Airtime Plans for your Inmarsat IsatPhone Pro or IsatPhone Link terminal. This agreement covers all postpaid plans. For more information about Network Innovations Prepaid Airtime please contact Network Innovations sales or customer service at (954)973-3100 or toll-free at: 1(888) 664- 6727, or visit www.networkinv.com where you will be able to purchase airtime on-line. Please enter the number of plans being purchased to the left of the airtime plan to which you wish to subscribe. Your service fee and any airtime minutes beyond your initial allocation of free minutes will be paid by Automatic Credit Card Deduction. At the end of the twelve month service commitment, your contract will automatically renew on a month to month basis until you provide thirty days advance notice of cancellation. There is a one-time Activation Fee of $50.00 per SIM card per Plan (except for the Emergency plan, which does not have an activation fee). Please select your plan from one of the lists shown below and on the following page by entering the number of plans being purchased to the left of the plan name, optional services are described below the plan lists. Remember to Initial each page. All service plans require a 12 month service commitment. Early terminations of yearly service plans or within the first year of monthly service are subject to a $250.00 cancellation fee per terminal or full payment of the contractual commitment based on plan type, whichever is higher. Standard Plan pricing is for mobile to fixed calls only. See table below for complete list of calling rates. Calls to other services are detailed in Part 6. Airtime is billed in 1 minute increments. An FCC Regulatory Fee is assessed against all service and airtime charges for all US based accounts. "Note that the Network Innovations annual Emergency Plan is for customers who do not want to deal with monthly service fees, but want to ensure their phone is active and ready in case of emergencies. The emergency plan is paid by credit card once a year, in advance & includes 30 minutes of airtime, which may be pooled amongst all Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Service Plans Service Fee Economy Plan $43.40 Monthly ]SAT -ECONOMY Includes 10 monthly minutes Basic Plan $46.50 Monthly ]SAT -BASIC Includes 20 monthly minutes Saver Plan $63.90 Monthly ISAT-SAVER Includes 60 monthly minutes Emergency Plan " $465.00 Annually ISAT-EMERGENCY Includes 30 annual minutes Voice to Fixed $1.60 Voice to Cell $1.90 Voice to Voice Mail $1.60 Voice to BGAN/SBiFB $1.60 Voice to GSPS $2.00 SMS— perms $0.45 "Note that the Network Innovations annual Emergency Plan is for customers who do not want to deal with monthly service fees, but want to ensure their phone is active and ready in case of emergencies. The emergency plan is paid by credit card once a year, in advance & includes 30 minutes of airtime, which may be pooled amongst all Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 terminals on the account, per year, regardless of when the terminals are added to the account. The plan automatically renews year to year unless Network Innovations receives thirty days advance notice of cancellation. ❑ 1 would like to Include this terminal in the Emergency Plan minutes pool and understand that only terminals on the Emergency Plan may participate in the pool. Along with this terminal I wish to add the following terminal(s) to the pool: (use separate page for additional terminals). Phone; SIM or IMEI#: Phone, SIM or IMEI#: ALLOWANCE PLAN DETAILS: Part 6 SERVICE PLAN OPTIONS Data Compression Services: Email and data compression services are available on request. Please contact your Network Innovations sales representative at 888-664-6727 or visit our web site: www.networkinv.com/speedmail.htm for information and to sign up. Fixed to Mobile Access: EZ -Call Two: Utilizes a US based 800 number & a 10 -digit PIN Code for incoming calls to the satellite number. The account will be billed $2.50 per minute for low speed service and the PIN number is assigned when the service is enabled. EZ -Call One: $15.00 per month / $1.95 per minute for low speed service. This is a US telephone number for Direct Dialing to the satellite number. The phone number is assigned when the service is enabled. Contact Network Innovations Customer Care at 954-973-3100 for details on Fixed to Mobile services. Account holder is responsible for all calls to the phone number. Whitelisting/blacklisting options are available upon request. Speak to your Network Innovations sales representative for details. SMS Service: The Inmarsat "Short Messaging Service' is available via the Internet, and allows your friends and family to send your IsatPhone Pro or IsatPhone Link terminal text messages of up to 160 characters at a time by simply going to the Network Innovations web site and clicking on the "SMS Service" button. The text message is free for anyone sending messages to your phone. Sending text messages from your IsatPhone Pro or IsatPhone Link terminal will cost 45 cents per text message you send, but are free to receive. Note this service may not be supported to all cellular carriers. Voicemail Service: Voicemail is included with all service plans at no additional charge. Accessing the voice mailbox Is billed at the 'per minute rate" to another IsatPhone for the selected service plan. Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Initial ECONOMY BASIC SAVER Voice to Fixed $0.85 $0.85 $0.75 Voice to Cell $1.00 $1.00 $0.95 Voice to VM $0.85 $0.85 $0.75 Voice to BGAN $0.85 $0.85 $0.75 Voice to SB $0.85 $0.85 $0.75 Voice to FB $0.85 $0.85 $0.75 Voice to GSPS $1.10 $1.10 $1.10 SMS — er ms $0.45 $0.45 $0.45 Part 6 SERVICE PLAN OPTIONS Data Compression Services: Email and data compression services are available on request. Please contact your Network Innovations sales representative at 888-664-6727 or visit our web site: www.networkinv.com/speedmail.htm for information and to sign up. Fixed to Mobile Access: EZ -Call Two: Utilizes a US based 800 number & a 10 -digit PIN Code for incoming calls to the satellite number. The account will be billed $2.50 per minute for low speed service and the PIN number is assigned when the service is enabled. EZ -Call One: $15.00 per month / $1.95 per minute for low speed service. This is a US telephone number for Direct Dialing to the satellite number. The phone number is assigned when the service is enabled. Contact Network Innovations Customer Care at 954-973-3100 for details on Fixed to Mobile services. Account holder is responsible for all calls to the phone number. Whitelisting/blacklisting options are available upon request. Speak to your Network Innovations sales representative for details. SMS Service: The Inmarsat "Short Messaging Service' is available via the Internet, and allows your friends and family to send your IsatPhone Pro or IsatPhone Link terminal text messages of up to 160 characters at a time by simply going to the Network Innovations web site and clicking on the "SMS Service" button. The text message is free for anyone sending messages to your phone. Sending text messages from your IsatPhone Pro or IsatPhone Link terminal will cost 45 cents per text message you send, but are free to receive. Note this service may not be supported to all cellular carriers. Voicemail Service: Voicemail is included with all service plans at no additional charge. Accessing the voice mailbox Is billed at the 'per minute rate" to another IsatPhone for the selected service plan. Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Initial Callina Other Satellite Terminals: Calls to other terminals including those on the Inmarsat network are billed as follows: INMARSAT NETWORK $ Per Minute OTHER NETWORKS $ Per Minute InmarsatB —v/f/d $2.90 Iridium Voice $9.35 Inmarsat M — v/f/d $2.50 Globalstar Voice $6.80 Inmarsat Mini -M v/f/d $2.15 Thuraya Voice $4.25 Inmarsat GAN/Fleet/Swift Voice $2.15 Other MSS Carriers $5.85 Inmarsat Aero Voice $4.15 Part 7 Terms and Aareement (Please read and sign where Indicated) Network Innovations - Mobile Satellite Services Terms and Aareement (1) Availability Of Limited Service: Service is generally available to satellite terminals equipped for this service when within the satellite footprint. Service is furnished to Customer or Customer's authorized user. A telephone number may not appear in more than one terminal. Customer has no property right in such number. Network Innovations reserves the right to assign, designate, or change such number, when, in its sole discretion, such action is reasonably necessary in the conduct of its business. (2) Network Innovations Service: Customer has contracted to have Network Innovations provide the service under the terms detailed In this Agreement. Basic Satellite Service is provided via the Inmarsat network. IsatPhone Pro and IsatPhone Link terminal service is provided through stations operated by Inmarsat, Global Ltd. Customer agrees to remain as a subscriber of the service for a period of one year from the date of service activation, and furthermore, agrees to pay any applicable activation, monthly service, service usage fees and any applicable taxes thereon. Network Innovations reserves the right to change rates at any time. (2.1) Renewal/Cancellation/Deactivation of service: All Post-paid plans automatically renew at the end of 12 months. Customers who do not wish to renew their IsatPhone Pro or IsatPhone Link terminal contract must provide notice of cancellation to Network Innovations thirty days prior to the end of the contract term. If notice of cancellation is not received the service agreement will be renewed on a month to month basis, except emergency plans which renew on a year to year basis. (3) Early terminations: Early terminations of yearly service plans or within the first year of monthly service are subject to a $250.00 cancellation fee per terminal or full payment of the contractual commitment based on plan type, whichever is higher. Notice of termination should be in writing to: Network Innovations Customer Service Department, at 4950 West Prospect Rd. Ft. Lauderdale, FL 33309 USA. This Service Agreement cannot be assigned without the written consent of Network Innovations. (4) Contractual Limitations/Plan changes: If allowed by the service plan type, the customer may change their pricing plan to a higher bundle free of charge within the contract period. Moving to a lower pricing plan, when available, will incur a fee of $50.00 and will renew the twelve month contract period. For example: Allowance plans require a 12 month minimum commitment, therefore, changing the plan type is not allowed until the end of the contract service period. Please contact Network Innovations Customer Care for details. (5) Data Transmission Use & Dropped Calls: Due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of satellite and other operating systems, Network Innovations makes no representation as to the success of voice or data calls through any system. Customer agrees that all data call attempts regardless of ultimate successful transmission and termination will be paid for and no credits will be given in the event of dispute of this nature. Along with potential incorrect use (i.e.: next to a building/obstruction), all satellite systems (including low earth orbiting satellite constellations) have inherent flaws and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. Network Innovations can provide data setup technical support beyond the normal provided setup instructions at an additional charge. Please consult with a sales representative for more details. (6) Invoicing and Guarantee of Payment of Services: Network Innovations will invoice customer monthly. Customers with annual plans will receive an invoice once a year and during any month in which there has been airtime usage. This bill is due upon receipt. Network Innovations will charge the customer's credit card each month for the current month's monthly service fee and the previous month's airtime. It is the customer's responsibility to notify Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Network Innovations when their credit card renews (with the new expiration date and any other changes) or if they wish to change credit cards. Failure to provide Network Innovations with updated credit card Information could result in suspension of service, deactivation of the SIM card, and a reactivation fee. (7) Taxes: The price of the service does not include sales, usage, excise, ad valorem, property or any other taxes or fees now or hereafter imposed, directly or indirectly, by any governmental authority or agency with respect to the Service. Customer shall pay such taxes or fees directly or reimburse Network Innovations for any such taxes. An FCC regulatory fee is assessed against all service and airtime charges. (8) Managed Services: When necessary, Network Innovations will, on behalf of the customer, complete the initial account creation process based on Information provided by the customer and will conduct train -the trainer sessions via Web -X on the administrative applications. The customer Administrator will be responsible for all account set up functions, data input and maintenance. Network Innovations will not be held responsible for any customer data entry or maintenance. Network Innovations shall not be liable to Customer, nor shall Customer make any claim against Network Innovations or its suppliers, for Injury, loss or damage sustained by reason of any unavailability, delay, faultiness or failure of the facilities and services to be provided by Network Innovations pursuant to this Agreement. (9) Deposits: Mobile Satellite services are granted subject to credit approval by Network Innovations. Network Innovations requires the establishment of credit or the ability to pay invoices according to the established terms. Deposits of $500 to $1,000 are usually required for Non -US citizens or customers who do not have established credit. Customers will be advised prior to service activation if a deposit is required. Deposits will be refunded at service or contract termination. (10) Foreign Credit Cards: Foreign credit cards will be accepted only after a complete verification has been done with the Issuing bank. The issuing bank must contact the credit card holder and confirm the authorization for the charge to be approved. Verification of foreign credit cards may delay order processing for up to 72 hours. The deposit requirements in (8) above will still apply. Network Innovations reserves the right to decline any credit card transaction. (11) Non -Payment / Breach: A late charge of the lesser of 1-1/2% per month will be applied to each of Customer's service bills not paid by the due date. This late charge Is applicable to the unpaid balance as of the due date. Customer shall pay Network Innovations all costs including, without limitation, reasonable attorney fees, the fees of any collection agency, and any other costs incurred by Network Innovations in exercising any of Its rights under the Agreement. Should Customers service be suspended for non-payment Network Innovations will charge a $50.00 per mobile terminal fee for re -activation. Network Innovations charges a fee of $35.00 for returned checks. (12) Limitation of Liability: The satellite services provided by Network Innovations may be temporarily interrupted, delayed or otherwise limited and is not available everywhere in the world. Network Innovations makes no representation that it can provide uninterrupted service. Furthermore, Network Innovations shall have no liabilities or credit due for interrupted service unless caused by the gross negligence of Network Innovations. Network Innovations shall not be liable for acts or omissions of other carriers, equipment failures or modifications, acts of God, strikes, government actions, or other causes beyond our reasonable control. (13) Subscriber Terminals and Equipment: Unless provided otherwise, Network Innovations is not responsible for the installation, operation, quality of transmission, or maintenance of Customer equipment. If Customer's equipment is stolen, Customer should notify Network Innovations immediately, but will still be held responsible for all charges as agreed upon in this Agreement. (14) Licensing: Customers wishing to operate satellite phones while in foreign territories shall be required to obtain any and all licensing or approvals that may be required to operate within that territory. Network Innovations does not guarantee any authority to radiate from territories other than those allowing trans -border operations of satellite equipment. (15) Software License: This is a license, not a sales agreement, between you and Network Innovations. You are granted a non-exclusive, non- transferable (except as provided below) right to use the copy of the software program(s) (the Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Initial "SOFTWARE"), any accompanying hardware (the "HARDWARE"), and any accompanying documentation in accord with the terms set forth in this agreement. The SOFTWARE, HARDWARE, and accompanying documentation are protected by copyright, trademark, and other intellectual property laws and by international treaty provisions. Therefore, you must treat the SOFTWARE, HARDWARE, and accompanying documentation like any other copyrighted or otherwise protected material (eg. a book or recording) except that: You may: 1) Install the SOFTWARE and HARDWARE on only one computer, 2) Physically transfer the SOFTWARE and HARDWARE from one computer to another provided that the SOFTWARE and HARDWARE is used on only one computer at a time. You may not: 1) Use the SOFTWARE and/or HARDWARE on more than one computer at a time; 2) Modify, translate, reverse engineer, decompile, disassemble, create derivative works based on, or copy (except for backup) the SOFTWARE, HARDWARE, or the accompanying documentation; 3) Rent or lease any rights in the SOFTWARE, HARDWARE, or accompanying documentation to any person; 4) Remove any proprietary notices, labels or marks on the SOFTWARE, HARDWARE, documentation and/or containers. All rights, title, interest, and all copyrights and intellectual property rights in and to the SOFTWARE, HARDWARE, documentation, and any copy made by you remain with Network Innovations. Unauthorized copying of the SOFTWARE, HARDWARE, or the documentation, or failure to comply with the above restrictions, will result in automatic termination of this license and will make available to Network Innovations other legal remedies. Your sole remedy under this License Agreement shall be repair or replacement as provided in the warranty. NETWORK INNOVATIONS SOLE AND EXCLUSIVE MAXIMUM LIABILITY FOR ANY CLAIM BY YOU OR ANYONE CLAIMING THROUGH OR ON BEHALF OF YOU ARISING OUT OF YOUR ORDER OR THE WARRANTY SHALL NOT IN ANY EVENT EXCEED THE ACTUAL AMOUNT PAID BY YOU TO NETWORK INNOVATIONS FOR THE PRODUCT. IN NO EVENT SHALL NETWORK INNOVATIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, COLLATERAL, EXEMPLARY, CONSEQUENTIAL, OR SPECIAL DAMAGES OR DAMAGES FOR THE LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSSES ARISING OUT OF YOUR ORDER OF SOFTWARE, HARDWARE, OR DOCUMENTATION DELIVERED UNDER IT OR OUT OF THE WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF USE, PROFITS, GOODWILL OR SAVINGS OR LOSS OF DATA, DATA FILES OR PROGRAMS THAT MAY HAVE BEEN STORED BY THE USER. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Customer is responsible for the payment of charges for all products and services furnished to customer under this agreement. SpeedMall service is charged to the credit card number you have provided to Network Innovations. Any applicable federal, state, local and/or foreign taxes, fees and surcharges will be added to the customer's bill as necessary. Customer agrees to review his/her invoice to verify accuracy within 30 days of receipt and notify Network Innovations immediately of any discrepancies contained therein and to request any compensation due. (14) Governing Law: This contract is governed by the laws of the State of Florida and applicable tariffs. (15) CUSTOMER AGREES THAT ANY LEGAL PROCEEDING COMMENCED BY ONE PARTY AGAINST THE OTHER, SHALL ONLY BE BROUGHT IN STATE COURT IN BROWARD COUNTY, FLORIDA. BOTH PARTIES SUBMIT TO SUCH JURISDICTION AND WAIVE ANY OBJECTION TO VENUE AND/OR CLAIM OF INCONVENIENT FORUM.+ (16) CUSTOMER FURTHER AGREES THAT THIS CONTRACT IS DEEMED EXECUTED IN FLORIDA AND ALL TRANSACTIONS REGARDING THIS SERVICE AGREEMENT OCCURS IN FLORIDA. I acknowledge that I have read, understand and will be bound by all the terms and conditions included in all pages of this Service Agreement. I further acknowledge that I am fully authorized to sign as responsible party and that I authorize Network Innovations Personal Communications Inc., or its representatives to access and review the information and references identified within this application, obtain my personal credit report and credit history and/or all other relevant information and materials that I provide for the purpose of identifying my financial status and creditworthiness. Customer Signature Printed Name Network Innovations - Inmarsat IsatPhone Pro & Link Svc Agmt V4.0 20140611 Initial Transmission Report Date/Time 09-23-2014 03:54:57 p.m. Transmit Header Text Local ID 1 5617370188 Local Name 1 Fax This document: Confirmed (reduced sample and details below) Document size : 8.5"x11 " lafe Network Innavallons US, Ina 'j 1 NETWORK 4650 West Preaprxt Ra. Ft I sudertlsle Fl. a]a09 I N N O V AT I ON S IM) +1 an -g73 31M (Fax) •1951eTS4epa inmarsat m,w'.neaycyWny..rda Emis:gialol®ni kirv.mm Sixn OR NETWORK INNOVATIONS SERVICE AGREEMENT FOR INMARSAT Mlni-M MARINE Part 1 ACCOUNT INFORMATION: Please compinle all s xpians, Including payment Infarmallon, enwrIng that each page Is Initialed cr signed vs indicated. Return the complared fans to Nai Innovetom vis mall, IN or email b the addresses shovn above. My Nstwark Innervations Sales Rapruenbliva Is: r)14 tht..0 My Equipment Dealer Is: Aj/A our yruunt7(your Dealer bhaveaccess b view UaMc lar yaufamawt7 authorize (Plena eaten andhave Initial) Q Yes Q No Inflahc vessel Name (if applicable): CompanylidlMduel Nlema: •'rry;yn r1F 1•tl llt .V•MQ YK I Remote station Primary Conlacc JQ�1II VITA7i0`JYr-Phcnex: 51a 1-a7La•511 L1 SecondaryCorded: ��•(k\fir Y\ Phiai SLDI-f1'18--8t01� I Job Type CampenyriPt 5q -teal all 1p OR DUNS: 1626 Individual SSN: 008 00:03:57 Malting Ptltlfesic 11 IG3 Cry (lr.IVNWerN State F/, Part Cade Cuum Prenary PlmeN '.Suri 7l a-Sll(n Fez -Sul--r3'j-01;Y MoNbR SLI-S77-g�o3 Mable Provider• Vej, .) Emelt Addrem:: 4.1_.....srn e.. Il_ ...... Is this company a subsidiarymaisler Is parent campeny? QYps WNa If yes, enter roma and address; of Parent company Maging Address: City Slat. Pmt Code Country Has applicant been at the current acclaim baa than 2 years? QYes Na If yes, anter pravioua business address: Melling Address: Clay State Post Cods Cmnlry e1110ng Celegary: Q Private Business Q GSA Q0 Gauemmenl (Nan -GSA) Q Omer. lrFederWSbfe Tar uwrpl. phase vdvrh wraTicaAefal and Nackayo box: fYl FedemOnbb TV Eaonpt-Wpm 1 hedlM Nem ark Marine SA V2.120140617 Nark mldive n Wa= Total Paces Scanned : 6 Total Paces Confirmed : 7 No. IJob I Remote station IStartnme I Duration Pages I Line I Mode I Job Type Results 001 1626 19549734000 03:49:16 p.m. 09-23-2014 00:03:57 7/6 11 IG3 JHS CP14400 Abbreviations: HS: Host send PL: Palled local MP: Mailbox print CP: Completed TS: Terminated by system HR: Host receive PR: Palled remote RP: Report FA: Fall G3: Group W5: Waiting send MS: Mallboxsave FF: Fax Forward TU: Terminated by user EC: Error Correct hof 6 (5) Invoicing and Guarantee of Payment of Services: Network Innovations will invoice customer monthly. This bill is due and payable upon receipt. Monthly recurring charges are billed monthly in advance. Customer understands that they are responsible for all air time charges, including but not limited to direct airtime, long distance and roaming charges (if applicable), and charges for any Customer -elected, value-added services (when available). Payment must be made in U.S. Dollars. Customer requests for direct billing are subject to credit approval and may be subject to required deposits and/or direct payment by credit card or a guarantee authorized against a valid accepted credit card. (6) Taxes: The price of the service does not include sales, usage, excise, ad valorem, property or any other taxes or fees now or hereafter imposed, directly or indirectly, by any governmental authority or agency with respect to the Service. Customer shall pay such taxes or fees directly or reimburse Network Innovations for any such taxes. An FCC Regulatory Recovery Fee is assessed against service and voice airtime usage charges for US based accounts. (7) Deposits: Mobile Satellite services are granted subject to credit approval by Network Innovations. Network Innovations requires the establishment of credit or the ability to pay invoices according to the established terms. Deposits may be required for Non -US citizens or customers who do not have established credit. Customers will be advised prior to service activation if a deposit is required. Deposits will be refunded at service or contract termination. (8) Foreign Credit Cards: Foreign credit cards will be accepted only after a complete verification has been done with the issuing bank. The issuing bank must contact the credit card holder and confirm the authorization for the charge to be approved. Verification of foreign credit cards may delay order processing for up to 72 hours. All deposits for terminals will still apply. Network Innovations reserves the right to decline any credit card transaction. (9) Non -Payment / Breach: A late charge of the lesser of 1-1/2% per month will be applied to each of Customer's service bills not paid by the due date. This late charge is applicable to the unpaid balance as of the due date. Customer shall pay Network Innovations all costs including, without limitation, reasonable attorney fees, the fees of any collection agency, and any other costs incurred by Network Innovations in exercising any of its rights under the Agreement. Should Customers service be suspended for non-payment, Network Innovations will charge a decommissioning fee of $50.00 per mobile terminal for re -activation of the suspended terminal. Network Innovations charges a fee of $35.00 for returned checks. (10) Contractual Limitations: During the contract period, customer may change their pricing plan to a higher bundle free of charge. Moving to a lower pricing plan with fewer included minutes will incur a fee of $50.00 and will renew the twelve month contract period. (11) Limitation of Liability: The satellite services provided by Network Innovations may be temporarily interrupted, delayed or otherwise limited and is not available everywhere in the world. Network Innovations makes no representation that it can provide uninterrupted service. Furthermore, Network Innovations shall have no liabilities or credit due for interrupted service unless caused by the gross negligence of Network Innovations. Network Innovations shall not be liable for acts or omissions of other carriers, equipment failures or modifications, acts of God, strikes, government actions, or other causes beyond our reasonable control. (12) Subscriber Terminals and Equipment: Unless provided otherwise, Network Innovations is not responsible forthe installation, operation, quality of transmission, or maintenance of Customer equipment. If Customer's equipment is stolen, Customer is responsible for all charges as agreed upon in this Agreement. (13) Licensing: Customers wishing to operate satellite phones while in foreign territories shall be required to obtain any and all licensing or approvals that may be required to operate within that territory. Network Innovations does not guarantee any authority to radiate from territories other than those allowing trans -border operations of Inmarsat equipment. (14) Governing Law: This contract is governed by the laws of the State of Florida and applicable tariffs. (15) CUSTOMER AGREES THAT ANY LEGAL PROCEEDING COMMENCED BY ONE PARTY AGAINST THE OTHER, SHALL ONLY BE BROUGHT IN STATE COURT IN BROWARD COUNTY, FLORIDA. BOTH PARTIES SUBMIT TO SUCH JURISDICTIIOANr'NND�WAIVE OBJECTION TO VENUE AND/OR CLAIM OF INCONVENIENT FORUM. Signature /I DElte "�tl��9k lfllfatkV�/ Print Name Mini -M Marine SA V2.1 20140617 Network Innovations Initial _lam Edward K Allen Full Name: SATELLITE PHONE Last Name: PHONE First Name: SATELLITE Company: GMPCS Personal Communications Business: (954) 973-3100 Business Fax: (954) 973-4800 Web Page: http://www.GMPCS-US.COM BASE NUMBER (to call base phone) 011 870 764664186 MOBIL NUMBER (to call phone when being used mobil) 011 870 764664190 TO CALL OUT FROM BASE OR MOBIL 001-561 + NUMBER 871 CHANGED TO 870 6/7/10 SERVICE TECH MANNIE 954 725-1241 Phone is a NERA works on EMERSAT Last tested 6/8 & 6/11/10 from 737-0188 and 276-1942 Last tested 5/31/11 573-8701 & 276-5116 Acc # TOW016 William Thrasher listed as account manager Delay Phone Manager Amanda Soliman 243-7008 C [ i.anv f' "—k IV -P 07/19/2006 11:44 FAX 5612437199 CITY MANAGERS OFFICE 1@002 2of 3 Part 3 BILLING / PAYMENTS: (Please select ONE Billing and ONE Payment Mpthnrt) Ar BILLING' _ I ELECT to receive ONLINE BILLING NOTIFICATIOUtilizing the email on Page ONE— N GMPCS to provide login ........................... I DECLINE ONLINE BILLING N071FICATION, and I understand that I will incur a Sa.95 monthly fee for a printed and malted ment. PAYMENT: DIRECT MONTHLY BILLING: subject to Individual or OUNN & BRADSREET Credit Check. _ AUTOMATIC DEDUCTION: O CREDIT CARD O DEBIT CARD Security Code' Expiration (MMMT) Card Number (-Security Code can be found on the baric of the Card - 3 digits M/C 8 Visa, a fa AMEX.) Exact Name on Credit Card: Exact Credit Card Billing Address: (if different from above) City State IMPORTANT NOTE: All Poreign Cusmmcrs (wimbout a United States Sociul __�......A:, —A. - Fns Part4 TERMINAL Serial number ESN VOICE 1: FAX: GMPCS DID/DIRECT: Code Country number) ate subjcm to a $1.000 deposit for each Inmarsat terminal. t Cards: See item (8) of the terms on page 3. VOICE 2: All Service Agreements are for a minimum one (1) year term. DATA: GMPCS DIRECT/DID: I acknowledge that I have read and understand all the terms and conditions included in all pages of this Agreement and I agree to be bound thereby, or if I am signing in a representative capacity, I agree that the entity forwhich I am signing will be bound thereby. If signing on behalf of an entity, I represent that I am a duly authorized representative of that entity (named above at "Customer Billing Information") and I have submitted this application in my official capacity as indicated below at'TiOe" If I am representing a corporation, I acknowledge that the execution of this document has been authorized by all necessary corporate actions. I authorize GMPCS Personal Communications Inc. or its representatives to access and review the information and references identified in this application, and all other relevant information and materials for the purpose of identifying the financial status and creditworthiness of the plicant. �`1��r,� tomer Authorization- Title Aut a Da� GMPCS Authorized Representative Date Dealer: Svc Agmt - Mini M2005927 Dealer Account Number: See Next Page for Terms and Agreement 07/19/2006 11:44 FAX 5612437199 CITY MANAGERS OFFICE 16 003 3of3 GMPCS PERSONAL COMMUNICATIONS INC. Mobile Satellite Services Terms and Agreement (1) Availability Of Limped Service: Service is generally available to satellite terminals equipped for this service when within the satellite footprint. Service is furnished to Customer or Customer's authorized user. A telephone number may not appear in more than one terminal. Customer has no property right In such number. GMPCS reserves the right to assign, designate, or change such number, when, in its sole discretion, such action is reasonably necessary in the conduct of its business. (2) GMPCS Service: Customer has wntracted to have GMPCS provide the service under the tarns detailed on the front page of this Agreement at Section II. Basic Inmarsat Service is provided via the France Telecom global Inmarsat Phone network utilizing land earth stations In Aussagual France and Perth Australia. Some Inmarsat Services are provided through resala agreements with Telenor and/or Stationl2/relstra. Globalstar service is provided through stations operated by and reaming agreements of Globalstar USA Irldlum service Is provided by Iridium Satellite LLC. Customer agrees to remain as a subscriber of the service fora period of ona year from the date of service activation, and furthermore, agrees to pay any applicable activation, monthly service, service usage fees and any applicable taxes thereon. GMPCS reserves the right to change rates at anytime. (3) Data Transmission Use & Dropped Calls: Due to the technical nature of date setups and the inherent sophistication of data transmission through a variety of operating systems, GMPCS makes no representation as to the success of data calls through the system. Customer agrees that all data cell attempts regardless of ultimate successful transmission and termination will be paid for and no credits will be given in the event of dispute of this nature. Along With potential incorrect use (i.e,: next to a building/obstruction), the Iridium system (a low earth orbiting satellite constallation) has inherent flaws and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. GMPCS can provide data setup technical support beyond the normal provided setup instructions at an additional charge. Please consult with a sales representative for more details. (d) Early terminations: Early terminations during the first year of service are subject to a $250.00 cancellation fee per terminal. Customer may renew for successive one (1) year service periods at the same terms and conditions contained heroin. Notice of termination should be made in writing to the GMPCS Customer Service Department at 1501 Green Rd. Suite A -S, Pompano Beach, FL 33064 USA no less than thirty (30) days prior to the expiration of any term of this Agreement, This Service Agraement cannot be assigned without the written consent of GMPCS. GMPCS reserves the right to terminate this Contract at any time during the contract period. (5) Invoicing and Guarantee of Payment of Services: GMPCS will Invoice customer monthly. This bill is due and payable upon receipt Monthly recurring charges aro billed monthly In advance. Customer understands that they are responsible for all air time charges, including but not limited to direct airtime, long distance and roaming charges (if applicable), and charges for any Customer -elected, value-added services (when available). Payment must be made in U.S. Dollars. Customer requests for direct billing are subject to credit approval and may be subject to raqukad deposits and/or direct payment by credit card or a guarantee authorized against a valid accepted credit card, (6) Taxes: The price of the service does not include sales, usage, excisa, ad valorem, property or any other taxes now or hereafter Imposed, directly or indirectly, by any governmental authority or agency with respect to the Sentra. Customer shall pay such taxes directly or reimburse GMPCS for any such taxes. (7) Deposits: Mobile Satellite services are granted subject to credit approval by GMPCS. GMPCS requires the establishment of credit or the ability to pay invoices according to the established terms. Deposits may be required for Non -US citizens or customers who do not have established credit. Customers will be advised prior to service activation if a deposit is required. Deposits will be refunded at service or contract tarrmination. (6) Foreign Credit Cards: Foreign credit cards will be accepted only after a complete veritiration has been done with the issuing bank. The issuing bank must contact the credit card holder and confirm the authorization for the charge to be approved. Verification of foreign credit cards may delay order processing for up to 72 hours. All deposits for terminals will GO apply. GMPCS reserves the right to decline any credit card transaction. (9) Non -Payment / Breach: A late charge of the lesser of 1-1/2% per month will be applied to each of Customers service bills not paid by the due date. This late charge is applicable to the unpaid balance as of the due date. Customer shall pay GMPCS all costs Including, without limitation, reasonable attorney fees, the fees of any collection agency, and any other costs incurred by GMPCS In exercising any of Its rights under the Agreement. Should Customers service be suspended for non-payment GMPCS will charge a decommissioning fee of $50.00 per mobile terminal for re-activaton of the suspended temnlnal. (10) Contractual Limitations: During the contract period, customer may change their pricing plan to a higher bundle free of charge. Moving to a lower pricing plan with fewer included minutes will incur a fee of $50.00 and will renew the twelve month contract period. (11) Limitation of Liability: The satellite services provided by GMPCS may be temporarily interrupted, delayed or otherwise limited and is not available everywhere In the world. GMPCS makes no representation that it van provide uninterrupted service. Furthermore, GMPCS shall have no liabilities or credit due for Interrupted service unless caused by the gross negligence of GMPCS, GMPCS shall not be IIab a for acts or omissions of other carders, equipment failures or modifications, acts of God, strikes, government actions, or other causes beyond our reasonable control. (12) Subscriber Terminals and Equipment: Unless provided otherwise, GMPCS is not responsible for the installation, operation, quality of transmission, or maintenance of Customer equipment. If Customers equipment Is stolen, Customer is responsible for all charges as agreed upon in this Agreement (13) Licensing: Customers wishing to operate satellite phones white in foreign teritorim shall be required to obtain any and all licensing or approvals that may be required to operate within that territory, GMPCS does not guarantee any authority to radiate from territories other than those allowing trans -border operations of Inmarsat equipment. (14) Governing Lew: This contract is governed by the laws of the State of Florida and applicable tariffs. (1s) CUSTOMER AGREES THAT ANY LEGAL PROCEEDING COMMENCED BY ONE PARTY AGAINST THE OTHER, SHALL BE BROUGHT IN ANY STATE OR FEDERAL COURT HAVING PROPER JURISDICTION WITHIN THE STATE OF FLORIDA. BOTH PARTIES SUBMIT TO SUCH JURISDICTION AND WAIVE ANY OBJECTION TO VENUE AND/OR CLAIM OF INCONVENIENT FORUM. Signature Date Svc Abmet - Mini M 2005 9_27 FAX Cover Sheet TO: Cliff Trinkofsky GMPCS Phone: Fax Phone: 954-973-4800 Date: July 19, 2006 Number of pages including cover sheet: 3 FROM: Bill Thrasher Town Manager Town of Gulf Stream Phone: 561-276-5116 Fax Phone: 561-737-0188 REMARKS: W/As Requested ❑ Urgent ❑ FYI ❑ For Your Review ❑ Reply ASAP Per instructions from Amanda Solomon, City of Delray Beach. Originals to Follow by Mail: Yes CC: Fax Phone: No _X U7/19/2006 12:2U NAA 15617370188 Town of Gulf Stream 4 001 iEEEY##E#i**iiiiEY#titii*ii Ess ACTIVITY REPORT ssa Yi*i*YEYiiiiiiaiYYYYEEaiYii ST. TIME CONNECTION TEL CONNECTION ID NO. MODE PGS. RESULT *07/17 13:48 19549436430 1071 TRANSMIT ECM 1 OR 00'29 *07/17 17:20 1 302 678 9326 6890 AUTO RX ECM 3 OR 00'42 *07/18 06:51 13026789326 1072 TRANSMIT ECM 1 OR 00'19 *07/18 10:53 6891 AUTO RX ECM 1 OR 00'22 *07/18 13:16 6892 AUTO RX ECM 3 OR 00'55 *07/18 13:36 2762528 1073 TRANSMIT G3 1 OR 00'49 *07/18 15:36 5616403400 6893 AUTO RX ECM 2 OR 00'40 07/18 15:41 8049738 1074 TRANSMIT ECM 4 OR 01'02 07/18 16:19 6894 AUTO RX ECM 1 OR 00'31 07/19 06:08 561 732 8676 6895 AUTO RX ECM 2 OR 00'57 07/19 06:11 561 732 8676 6896 AUTO RX ECM 1 OR 00'38 07/19 09:17 19544857208 1075 TRANSMIT ECM 1 OR 00'38 07/19 10:15 5616403400 6897 AUTO RX ECM 1 OR 00'31 07/19 10:48 8138737754 AMICA MUTUAL 6898 AUTO RX ECM 2 OR 00'37 07/19 11:00 8138737754 AMICA MUTUAL 6899 AUTO RX ECM 2 OR 00'35 07/19 11:23 5614715471 6900 AUTO RX ECM 2 OR 00'36 07/19 11:26 4715471 1076 TRANSMIT ECM 1 OR 00'24 07/19 11:49 5612437199 CITY MANAGERS OF 6901 AUTO RX ECM 3 OR 00'58 07/19 12:03 18138737754 AMICA MUTUAL 1077 TRANSMIT ECM 4 OR 00'48 07/19 12:06 19549734800 1078TRANSMIT ECMI 310K 01'25 07/19/2006 11:44 FAX 5612437199 CITY MANAGERS OFFICE Solomon,,Amanda From: Solomon, Amanda Sent: Wednesday, July 19, 2006 11:38 AM To: 'Linda Harvel' Subject: Satellite phones Importance: High Linda, Page 1 o1 Jood of ernoon. I just received an email from, GMPCS and they are missing pages 2 and 3 of the service zgreement for you satellite phone service. I am sorry that I did not see that when I sent them all of the documents will fax over pages 2 and 3 for you to complete. Instead of faxing baclr to me, please fax to Clff2rinkofsky at )54-978-4800. will send these to you in about 5 minutes. 1 — JI Amanda Soromon, Communications systems Wgr ity of De&ay Beach, 100 WW 1 Avenue, zDelray cdeach, (FG 33444, Tkone. 561-243-7008 TmC.- 561-243-7199 mail- Sofomon,4@mydefray6eacfi.com )/2006 TO: All Officers FROM: Lt. E. Allen DATE: 06/16/10 REF: Satellite Phone To unlock the phone and put it in use you must enter access code ( then press OK. After unlocking the phone, to call out dial + # For receive incoming calls at the base, the number is To receive incoming calls in the car, the number is FAX Cover Sheet TO: Amanda Solomon Communication Systems Mgr City of Delray Beach Phone: Fax Phone: 561-243-7199 Date: June 22, 2006 Number of pages including cover sheet: 3 FROM: Linda Harvel Accountant Town of Gulf Stream 100 Sea Road Gulf Stream, FL 33483 Phone: 561-276-5116 Fax Phone: 561-737-0188 i REMARKS: ❑ As Requested ❑ Urgent ❑ FYI ❑ For Your Review ❑ Reply ASAP Thanks for your help. Originals to Follow by Mail: Yes CC: Fax Phone: No _X G ht Personal Communications 1501 GREEN ROAD, POMPANO BEACH, FL, 333064 (Ph)954-973-3100 (Fax)954 973-4800 www.gmpcs-us.com support@gmpcs-us.com GMPCS SERVICE AGREEMENT FOR INMARSAT MINI M Part 1 - CUSTOMER INFORMATION: Company Name (if individual Primary Contact Town of Gulf Stream William Thrasher, 'Town manager Individual Account Na FEI 8=b1iF9 arityidlrntber 59 .6002370 Dale of Birth: lof3 Please fill out, initialing pages 1 & 2, signing page 3 and return to GMPCS via fax / E-mail / mail. GMPCS Sign Off Address 100 Sea Road. City Gulf Stream State FL Post Code_ 33483 Country Palm Beach Phone (Daytime) 561-276-5116 (Also attach legible copy of drivers license or passport) Phone(Evening) FAX 561-737-0188 Cellular E -Mail: 13thrasherLdgulr—stream. -Dealer Part 2 - RATES: 561-573-8703 CALLING PLANS: ZONE or FLAT RATE (Select ONE) Activation Fee $ 50.00 XX Zone Plan: $ 1.75 per minute, for calls to the US, Canada & Western Europe / $ 2.65 to the rest of the world. Flat Rate Plan: $ 2.15 per minute for ALL Out Going Calls. Optional Incoming Call Plans: GMPCS Direct Utilizing an 800 number and 10 digit Pin Code, to be billed to the vessel's account Qc $ 2.50 per minute. GMPCS DID Connect* $ 30.00 per month 1$ 1.95 plm— US telephone number for DIRECT DIALING. I* NOTE: Available for Voice and Facsimile — One fee per assigned Number) Handset: _ Voice 2: _ Fax: _ Please Check Required Application Svc Agmt- Mini M_2005_9_27 3of 3 GMPCS PERSONAL COMMUNICATIONS INC. Mobile Satellite Services Terms and Agreement (1) Availability Of Limped Service: Service is generally available to satellite terminals equipped for this service when within the satellite footprint. Service is furnished to Customer or Customer's authorized user. A telephone number may not appear in more than one terminal. Customer has no property right In such number. GMPCS reserves the right to assign, designate, or change such number, when, In its sole discretion, such action Is reasonably necessary in the conduct of Its business. (2) GMPCS Service: Customer has contracted to have GMPCS provide the service under the terms detailed on the front page of this Agreement at Section ll. Basic Inmarsat Service is provided via the France Telecom global Inmarsat Phone network utilizing land earth stations In Aussaguel France and Perth Australia. Some Inmarsat Services are provided through resale agreements with Teienor and/or Stationl2/relstre. Globalstar service is provided through stations operated by and roaming agreements of Globalstar USA. Iddium service Is provided by Iridium Satellite LLC. Customer agrees to remain as a subscriber of the service for a period of one year from the date of service activation, and furthermore, agrees to pay any applicable activation, monthly service, service usage fees and any applicable taxes thereon. GMPCS reserves the right to change rales at anytime. (3) Data Transmission Use & Dropped Calls: Due to the technical nature of data setups and the Inherent sophistication of data transmission through a variety of operating systems, GMPCS makes no representation as to the success of data calls through the system. Customer agrees that all data call attempts regardless of ultimate successful transmission and termination will be paid for and no credits will be given in the event of dispute of this nature. Along with potential incorrect use (i.e.: next to a buildinglobstruction), the Iridium system (a low earth orbiting satellite constellation) has Inherent flaws and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. GMPCS can provide data setup technical support beyond the normal provided setup Instructions at an additional charge. Please consult with a sales representative for more details. (4) Early terminations: Early terminations during the first year of service are subject to a $250.00 cancellation fee per terminal. Customer may renew for successive one (1) year service periods at the same terms and conditions contained herein. Notice of termination should be made in writing to the GMPCS Customer Service Department at 1501 Green Rd. Suite A -B, Pompano Beach, FL. 33064 USA no less than thirty (30) days prior to the expiration of any term of this Agreement. This Service Agreement cannot be assigned without the written consent of GMPCS. GMPCS reserves the right to terminate this Contract at any time during the contract period. (5) Invoicing and Guarantee of Payment of Services: GMPCS will Invoice customer monthly. This bill is due and payable upon receipt. Monthly recurring charges are billed monthly In advance. Customer understands that they are responsible for all air time charges, Including but not limited to direct airtime, long distance and roaming charges (If applicable), and charges for any Customer -elected, value-added services (when available). Payment must be made In U.S. Dollars. Customer requests for direct billing are subject to credit approvat and may be subject to required deposits and/or direct payment by credit card or a guarantee authorized against a valid accepted credit card. (6) Taxes: The price of the service does not Include sales, usage, excise, ad valorem, property or any other taxes now or hereafter Imposed, directly or Indirectly, by any governmental authority or agency with respect to the Service. Customer shall pay such taxes directly or reimburse GMPCS for any such taxes. (7) Deposits: Mobile Satellite services are granted subject to credit approval by GMPCS. GMPCS requires the establishment of credit or the ability to pay Invoices according to the established terms. Deposits may be required for Non -US citizens or customers who do not have established credit. Customers will be advised prior to service activation If a deposit is required. Deposits will be refunded at service or contract termination. (6) Foreign Credit Cards: Foreign credit cards will be accepted only after a complete verification has been done with the Issuing bank. The Issuing bank must contact the credit card holder and confirm the authorization for the charge to be approved. Verification of foreign credit cards may delay order processing for up to 72 hours. All deposits for terminals will still apply. GMPCS reserves the right to decline any credit card transaction. (9) Non -Payment I Breach: A late charge of the lesser of 1-112% per month will be applied to each of Customer's service bills not paid by the due date. This late charge is applicable to the unpaid balance as of the due date. Customer shall pay GMPCS all costs Including, without limitation, reasonable attorney fees, the fees of any collection agency, and any other costs Incurred by GMPCS In exercising any of Its rights under the Agreement. Should Customers service be suspended for non-payment GMPCS will charge a decommissioning fee of $50.00 per mobile terminal for re -activation of the suspended terminal. (10) Contractual Limitations: During the contract period, customer may change their pricing plan to a higher bundle free of charge. Moving to a lower pricing plan with fewer Included minutes will Incur a fee of $50.00 and will renew the twelve month contract period. (11) Limitation of Liability: The satellite services provided by GMPCS may be temporarily Interrupted, delayed or otherwise limited and is not available everywhere In the world. GMPCS makes no representation that it can provide uninterrupted service. Furthermore, GMPCS shall have no liabilities or credit due for Interrupted service unless caused by the gross negligence of GMPCS. GMPCS shall not be liable for acts or omissions of other carders, equipment failures or modifications, acts of God, strikes, government actions, or other causes beyond our reasonable control. (12) Subscriber Terminals and Equipment: Unless provided otherwise, GMPCS Is not responsible for the installation, operation, quality of transmission, or maintenance of Customer equipment. If Customer's equipment Is stolen, Customer is responsible for all charges as agreed upon In this Agreement. (13) Licensing: Customers wishing to operate satellite phones while In foreign territories shall be required to obtain any and all licensing or approvals that may be required to operate within that territory. GMPCS does not guarantee any authority to radiate from territories other than those allowing trans -border operations of Inmarsat equipment. (14) Governing Law: This contract Is governed by the laws of the State of Florida and applicable tariffs. (15) CUSTOMER AGREES THAT ANY LEGAL PROCEEDING COMMENCED BY ONE PARTY AGAINST THE OTHER, SHALL BE BROUGHT IN ANY STATE OR FEDERAL COURT HAVING PROPER JURISDICTION WITHIN THE STATE OF FLORIDA. BOTH PARTIES SUBMIT TO SUCH JURISDICTION AND WAIVE ANY OBJECTION TO VENUE AND/OR CLAIM OF INCONVENIENTORUM. Signature it 1 faL 1� Date i atl V Svc Abmlt - Mini M_2005_9_27