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Home My Public Portal AboutAgreement_2014-09-19_KTS Networks_Purchase Agreement/011111CMS NETWORKS 'Blending People in Business with Technology" Customer 6lII To: Las Tunas Dr. Temple City Ca 91780 Tracey Hause, Administrative City Bill To Phone #: 626-285-2171 Bill To Fax #: 626-285-7572 Email Address: thause@templecity.us PURCHASE AGREEMENT PO Number Date Agreement Number 9/19/2014 10020175 Sales Rep: Damien Duncan Page 1 of 3 General Description: ShoreTel Enterprise IP Phone System Customer Delivery and Installation Location: To Phone #: 000-000-0000 Tax District: Los Angeles Cty General Scope of Job Description This quote is configured for City of Temple City. This SBE100 Bundle includes; a ShoreGear220TlA, 50 Users w/UC20 Server. tray, 50 ext/mb, 1 ext only lic,1 OCM Her 50 Personal access lie, 24 SIP trunk lie, 4 site lie, 5 App! Dialer & 5 Web Dialer lie. While this SBE is for 50 users we need to accommodate 56 total users hence the 6 additional license. Vince has made several onsite visits where he discovered that City Hall and Civic Center buildings are connected via fiber, the Community Center and Annex buildings are connected by fiber. The city hall and civic center connect to community and annex via MPLS. Tracey Hause-Administration Director is main point of contact however Peter Macquil is the outsourced IT manager. They both can be reached at 626-285-2171. This project includes the following; Project Management Coordination with Telco for PRI connection- Jenni Bell, Senior Account Manager, Direct: 909-256-5492 Configuration of the ShoreTel switches - Placement of phones Configuration and deployment of phones Training of staff on phone use - HP Procurve POE Switches Quantity The above described Customer agrees to purchase from KTS Networks Inc. (hereafter referred to as KTS) telephone equipment and services in the quantiti Item Number Bill of Materials And Labor Description and Comments Price Each Extended Price 1.0 10483 SBE100 Bundle, lnc.:SG220T1A, 50 Users w/UC20 81495.00 81495.00 Server. tray, 50 ext/mb, 1 ext only lic,1 OCM lie, 50 Personal access lie, 24 SIP trunk lie, 4 site lie, 5 Appl Dialer & 5 Web Dialer lie. ShoreTel Small Business Edition (SBE) with server. 1.0 10259 ShoreGear 50 ShoreGear Switch 11496.25 12496.25 1.0 10321 ShoreGear 24A ShoreGear Switch 21246.25 27246.25 es and models listed below and on noted'Schetlule' ('rf required and made part of this Agreement), in accordance with the terms and conditions set forth on this page, the reverse side andlor pages. (1) APPROVALS: The undersigned agrees to all of the terms and conditions set forth herein this agreement,. and, in witness hereof, hereby executes this non -cancelable Agreement. The person signing this Agreement for the Customer represents they are authorized to sign on behalf of the Customer described here. The Agreement shall not be binding upon KTS or become effective unless and untl KTS accepts, approves, and executes the Agreement at its home office. CUSTOMER KTS IETWORKS, INC. .0 re (Date) Signature (pate� Printed Name and Title Printed Name and Title KTS * 11132-103 Winners Circle - License # - 690256 - Los Alamitos, CA 90720 Main (800) 397-1201 Fax (800) 366-4100 NETWORKS "Blending People in Business with Technology" Customer Bill To: 9701 Las Tunas Dr. nple City Ca 91780 cey Hause, Administrative City To Phone #: 626-285-2171 To Fax #: 626-285-7572 ail Address: thause@templecity.us PURCHASE AGREEMENT PO Number Date Agreement Number 9/19/2014 10020175 Sales Rep: Damien Duncan Page 2 of 3 Customer Delivery and Installation Location: Ship To Phone #: 000-000-0000 Sales Tax District: Los Angeles Cty General Description: ShoreTel Enterprise IP Phone System 6.0 30035 EMension &Mailbox License ShoreTel License 150.00 900.00 1.0 J9087A HP ProCurve 24 Port POE Switch, 10/100 POE data 11350.00 11350.00 switch. 1.0 J9089A HP ProCurve 48 Port POE Switch, 10/100 POE data 21100.00 21100.00 switch. 56.0 10496 ShoreTel IP Phone IP480 - Req. v14 ShoreTel 224.25 12558.00 Telephone 10.0 10157 ShorePhone Power Adaptor ShoreTel power 26.25 262.50 adaptor. 1.0 Installation Labor Installation, Programming and Training Labor 71696.00 71696.00 Installation Labor 1.0 94111 ShoreCare 1 Yr. H/W S/W Support. ShoreTel System 11940.40 1,940.40 Support The above described Customer agrees to purchase from KTS Networks Inc. (hereafter referred to as KTS) telephone equipment and services in the quantities antl models listed below and on noted'Sdhedule' (if required and made part of Phis Agreement), in accoMance w@h the termsontl conditions set forth on fhls page, the reverse side andlor pages. (1) APPROVALS: The undersigned agrees to all of the terms and conditions set forth herein this agreement, and, in witness hereof, hereby executes this non -cancelable Agreement The person signing this Agreement for the Customer represents they are authorized to sign on behalf of the Customer described here. The Agreement shall not be binding upon KTS or become effective unless and until KTS accepts, approves, and executes the Agreement at its home office. CUSTOMER Signature (Date) Printed Name and Title i KTS' 11132-103 Winners Circle -License # - 690256 -Los Alamitos, CA 90720 Main (800) 397-1201 Fax (800) 366-4100 /KTS NETWORKS �-- "Blending People in Business with Technology" Customer Bill To: Las Tunas Dr. Temple City Ca 91780 Tracey Hause, Administrative City Bill To Phone #: 626-285-2171 Bill To Fax #: 626-285-7572 Email Address: thause@templecity.us PURCHASE AGREEMENT PO Number Date Agreement Number 9/19/2014 10020175 Sales Rep: Damien Duncan Page 3 of 3 Customer Delivery and Installation Location: Ship To Phone #: 000-000-0000 Sales Tax District: Los Angeles Cty General Description: SnoreTel Enterprise IP Phone System Financial Information and Payment Options Equipment Traded -in?: No Equipment Tr nVendor Approved Lease 2 Down 60 Month $1.00 Buyout Monthly Amount: 800.41 Excludes Sales Tax Advance Amount: 11600.82 Managed Services Agreement MSC60 Monthly Amount: 808.79 Excludes Sales Tax Advance Amount: 808.79 Installation Amount: 71 696.00 Advance+I natal lation: 81504.79 Trade-in Amount: 0.00 Subtotal Less Adjustments: 39,044.40 Over -time Charges: 0.00 Sales Tax: 2,565.72 Grand Total: 41,610.12 Progress Payments %-----------------------$----- Down Payment: 0.5000 20,805.06 Final Payment 0.5000 20,805.06 General Comments A'standard' installation is included forthe items listed above. A standard installation consists oi: using suitable existing customer provided cabling; standard terminations; miscellaneous hardware. Station cabling and themain telephone feed cable are not included, unless listed above. If cabling is required and listed above, then'standard' cabling policies prevail. Standard cabling consists of: 4 pair PVC cable, up to 150' per cable run; standard jack and block terminations; exposed cable, unless existing conduit is usable and lift -out ceilings are no more than 10' from the floor. Customer to supply an adequate backboard, A/C power, and air conditioning, unless listed above. All work will be performed Mon. thru Fd., from 7:30 AM to 5:30 PM, except legal holidays. Other work times require a surcharge on the total order for'over-time' labor. Inifial Telephone System programming is included as needed. Program changes are included (up to 4 hours labor) within the first 2 weeks from the day of cut -over. A maximum of 2 hours on premise end-user station orientafion is included, unless otherwise listed above. Prices are firm for 30 days from the above quotation date. The above described Customer agrees to purchase from KTS Networks Inc. (hereafter referred to as KTS) telephone equipment and services In the quantities and models listed below and on noted'Schedule' (if required and made part of this Agreement), in accordance with the terms and conditions set forth on this page, the reverse side and/or pages. (1) APPROVALS: The undersigned agrees to all of the terms and conditions set forth herein this agreement, and, in witness hereof, hereby executes this non -cancelable Agreement. The person signing this Agreement for the Customer represents they are authorized to sign on behalf of the Customer descdbed here. The Agreement shall not be binding upon KTS or become effective unless and unfit KTS aceepts, approves, and executes the Agmement at ifs home office. CUSTOMER q gnature (Date ) W �l Gh l ry C. (a^Gt C ei Printed Name and Title KT"ETWORKS, INC. �na Lill 61y, KTS' 11132-103 Winners Circle -License # uu//fr�ey I/ -{' rioted Mame and Title - 690256 -Los Alamitos, CA 90720 Main (800) 397-1201 Fax (800) 36G4100 Managed Services Agreement MSC60 Monthly Amount: 808.79 Excludes Sales Tax Advance Amount: 808.79 Installation Amount: 71 696.00 Advance+I natal lation: 81504.79 Trade-in Amount: 0.00 Subtotal Less Adjustments: 39,044.40 Over -time Charges: 0.00 Sales Tax: 2,565.72 Grand Total: 41,610.12 Progress Payments %-----------------------$----- Down Payment: 0.5000 20,805.06 Final Payment 0.5000 20,805.06 General Comments A'standard' installation is included forthe items listed above. A standard installation consists oi: using suitable existing customer provided cabling; standard terminations; miscellaneous hardware. Station cabling and themain telephone feed cable are not included, unless listed above. If cabling is required and listed above, then'standard' cabling policies prevail. Standard cabling consists of: 4 pair PVC cable, up to 150' per cable run; standard jack and block terminations; exposed cable, unless existing conduit is usable and lift -out ceilings are no more than 10' from the floor. Customer to supply an adequate backboard, A/C power, and air conditioning, unless listed above. All work will be performed Mon. thru Fd., from 7:30 AM to 5:30 PM, except legal holidays. Other work times require a surcharge on the total order for'over-time' labor. Inifial Telephone System programming is included as needed. Program changes are included (up to 4 hours labor) within the first 2 weeks from the day of cut -over. A maximum of 2 hours on premise end-user station orientafion is included, unless otherwise listed above. Prices are firm for 30 days from the above quotation date. The above described Customer agrees to purchase from KTS Networks Inc. (hereafter referred to as KTS) telephone equipment and services In the quantities and models listed below and on noted'Schedule' (if required and made part of this Agreement), in accordance with the terms and conditions set forth on this page, the reverse side and/or pages. (1) APPROVALS: The undersigned agrees to all of the terms and conditions set forth herein this agreement, and, in witness hereof, hereby executes this non -cancelable Agreement. The person signing this Agreement for the Customer represents they are authorized to sign on behalf of the Customer descdbed here. The Agreement shall not be binding upon KTS or become effective unless and unfit KTS aceepts, approves, and executes the Agmement at ifs home office. CUSTOMER q gnature (Date ) W �l Gh l ry C. (a^Gt C ei Printed Name and Title KT"ETWORKS, INC. �na Lill 61y, KTS' 11132-103 Winners Circle -License # uu//fr�ey I/ -{' rioted Mame and Title - 690256 -Los Alamitos, CA 90720 Main (800) 397-1201 Fax (800) 36G4100 696.00 Advance+I natal lation: 81504.79 Trade-in Amount: 0.00 Subtotal Less Adjustments: 39,044.40 Over -time Charges: 0.00 Sales Tax: 2,565.72 Grand Total: 41,610.12 Progress Payments %-----------------------$----- Down Payment: 0.5000 20,805.06 Final Payment 0.5000 20,805.06 General Comments A'standard' installation is included forthe items listed above. A standard installation consists oi: using suitable existing customer provided cabling; standard terminations; miscellaneous hardware. Station cabling and themain telephone feed cable are not included, unless listed above. If cabling is required and listed above, then'standard' cabling policies prevail. Standard cabling consists of: 4 pair PVC cable, up to 150' per cable run; standard jack and block terminations; exposed cable, unless existing conduit is usable and lift -out ceilings are no more than 10' from the floor. Customer to supply an adequate backboard, A/C power, and air conditioning, unless listed above. All work will be performed Mon. thru Fd., from 7:30 AM to 5:30 PM, except legal holidays. Other work times require a surcharge on the total order for'over-time' labor. Inifial Telephone System programming is included as needed. Program changes are included (up to 4 hours labor) within the first 2 weeks from the day of cut -over. A maximum of 2 hours on premise end-user station orientafion is included, unless otherwise listed above. Prices are firm for 30 days from the above quotation date. The above described Customer agrees to purchase from KTS Networks Inc. (hereafter referred to as KTS) telephone equipment and services In the quantities and models listed below and on noted'Schedule' (if required and made part of this Agreement), in accordance with the terms and conditions set forth on this page, the reverse side and/or pages. (1) APPROVALS: The undersigned agrees to all of the terms and conditions set forth herein this agreement, and, in witness hereof, hereby executes this non -cancelable Agreement. The person signing this Agreement for the Customer represents they are authorized to sign on behalf of the Customer descdbed here. The Agreement shall not be binding upon KTS or become effective unless and unfit KTS aceepts, approves, and executes the Agmement at ifs home office. CUSTOMER q gnature (Date ) W �l Gh l ry C. (a^Gt C ei Printed Name and Title KT"ETWORKS, INC. �na Lill 61y, KTS' 11132-103 Winners Circle -License # uu//fr�ey I/ -{' rioted Mame and Title - 690256 -Los Alamitos, CA 90720 Main (800) 397-1201 Fax (800) 36G4100 Roles & Responsibilities for System Implementation /%r(%S Customer Date Agreement Number NETWORKS City Of Temple City 9/19/2014 10020175 CUSTOMER Responsibilities Designated Point of Contact: CUSTOMER will assign a designated single point of contact to work with KTS for the duration of the implementation. CUSTOMER will ensure that during the period of implementation, Information Technology (IT)/Telecom resources responsible for key LAN/WANfrelephony configurations will be available to work with KTS. It's assumed that the assigned contact will have the authority to make decisions regarding implementation activities in a timely manner. 1) Facilities: CUSTOMER will provide full access to all of CUSTOMER's premises as needed by KTS to perform its responsibilities under this SOW. 2) Cable Plant and Cross Connect Records: CUSTOMER's existing cable records should be accurate and up to date. 3) Network Services Verification & Liaison: CUSTOMER will provide KTS with accurate Network Service Provider records identifying all existing network services and any new network services that are being ordered, including the expected delivery date(s) of the new services. Other network characteristics: 4) Customer Network responsibilities: To successfully implement VoIP, the CUSTOMER's existing data Network must be able to support the demands of voice traffic concurrent with data demands. Thus, a high performance network will need to be in place or established. KTS is not responsible for any data loss or service interruption without the successful arrangement of a high performance network. In addition, a VoIP implementation may have undesirable performance. KTS will not be responsible for the performance of the VoIP implementation. KTS recommends that the following be in place in the CUSTOMER's Existing Network to support a successful VolP implementation: a) Switched media (no Hubs). b) Minimum 100mb Full Duplex Ethernet LAN (no Token Ring). c) Category 5e or better cabling for all telephone stations. d) Adequate bandwidth to support voice, video and data traffic volume demands over the network. Each VolP call can consume approximately 801kps - 130kps of bandwidth. e) Low delay to ensure a good quality voice conversation (<150ms is recommended over WAN and < 20ms over LAN). f) Packet loss must be < 0.5% between endpoints to ensure parts of a conversation are not distorted or lost, especially during bursting data traffic flows. g) Low jitter (less than 20ms) to ensure that the next IP packet can be played at the destination without requiring large jitter buffers. h) Separate VLAN Switched media (Optional consideration depending on quantity of phones). I) End to End Quality of Service (QoS) throughout the network by placing only voice in the highest priority queue to ensure voice gets the timely bandwidth and latency required for effective voice communication is strongly recommended. j) Quality of Service controls don't exist through the Internet and hence KTS cannot guarantee call quality through Virtual Private Networks(VPN) through the Internet. k) CUSTOMER must provide IP assignments to KTS for proper equipment configuration. 5) Floor Plans :CUSTOMER will provide KTS with copies of current Floor plans that identify the placement of all desktop devices 6) Paging Systems: If applicable, CUSTOMER will provide KTS all information on existi ng paging systems to ensure replication of existing functionality and proper configuration of enhancements. 7) Equipment Delivery & Inventory Acceptance Process: KTS will coordinate equipment delivery with CUSTOMER based on a mutually agreed delivery schedule. At the time of delivery, both KTS and CUSTOMER will inspect and take inventory of the equipment. 8) Design & Programming: KTS will meet with CUSTOMER designated point of contact to review the design plan options purchased, introduce the information discovery forms and agree on expectations for the completion and return of the discovery form. 9) Change Management: KTS will review changes to this statement of work th at are requested by CUSTOMER. As part of this review, KTS will prepare a change order that documents the requested change and, if applicable, any impact on the implementation schedule and pricing. KTS will incorporate the change into the project schedule and scope of work upon receipt of the CUSTOMER signed change order. Additional Charges: KTS will authorize overtime to ensure that agreed to project plans stay on track. However, if overtime is required due to events outside of KTS's responsibility, all overtime charges will be billed to CUSTOMER. �OMERACKNOWLEDGMENT VI�i 3/ IVl SSi-�j re (Date) C ��rimed Name and Title f Roles & Responsibilities for System Implementation / Customer Date Agreement Number NETWORKS City Of Temple City 9/19/2014 10020175 *k*� KTS Responsibilities 1) Discovery: KTS will provide CUSTOMER with a discovery document which will be completed by both KTS and CUSTOMER, it includes: a) User Info — Provide Name, Extension and DID assignment, phone and license type for each individual, Call Manager assignment, email address for each individual and user group which can be used to allow or deny features in the ShoreTel system. b) Telco — KTS will assist you in filling out circuit and line information. c) Call Flow - Describe how inbound calls to the Main number and/or departments are answered, either as a Live Answer or Auto Attendant with a menu of departments or options. d) Analog Devices — List faxes, modems, credit card machines and if they are routing through the ShoreTel. e) Auto Attendant — KTS will work with you to create this call flow if necessary. f) Hunt and Work Groups - KTS will work with you to create groups if necessary. g) IP information — Provide IP assignments for all of the ShoreTel appliances and associated equipment. All IP assignments are to be provided by CUSTOMER. h) Floor plans, marked with all phone locations/extensions, fax and postage machines. 2) Rack and Stack: Physical installation of the ShoreTel equipment, Integration with the existing Network and the testing of the circuits with the carrier. 3) Programming: Programming of the gathered information from the Discovery document, the recrording of all Auto Attendant greetings I message boxes for both on and off hours and Testing of all Call Flows. 4) Phone Placement: Place phones on allocated desktops or wall -mount where requested. If single network drops, phone will be plugged in and computer routed through the phone once network connectivity is established. Note: The user will have both the existing phone and the ShoreTel phone on the desk for a few days. In addition, ICES will train your IT staff to install the Communicator application software on the first 5 PC's unless otherwise noted in the contract. 5) Training: KTS will train all end-users on the ShoreTel phones, voicemail and Communicator application. KTS will also train receptionists /main answer points users on the Operator Communicator application. All training is interactive and in a training room environment with a class size of no more than 12 per class. Classes last approximately 1 Y hours and are schedule as close to the cutover date as possible. A training sign-up sheet is included in the Discovery workbook. 6) Cut Over: KTS will coordinate the cutover to the ShoreTel System with the Telco vendors and the customer. KTS recommends cutovers on Thursday after hours if possible, and then have a first day of in service on Friday, with afollow-upon following Monday if necessary. The smaller sites can be on any day and time. 7) Post Cut support / In-service: KTS will have support staff on site for the first day or two after cut. A trainer will sit with the receptionist to insure that all calls are being handled properly. KTS staff will walk the site to assist with questions and issues. Help Desk -KTS will setup a help desk number 4357 (HELP) (if this number is available) that users can call to report issues. This will be active during the two days while KTS is on site, after that date, KTS will forward the Help Desk calls to KTS and have our in house helpdesk staff to assist if necessary. Contact KTS Service at service @ktsnetworks.com or 800-397-1201. C`�ACKNOWLEDGMENT ,4�gnature// f r(Date) ikYMa^ (C&L C Its lhC,_t, C4,wl( Panted Name and Title NETWORKS Roles & Responsibilities for System Implementation Customer �ity Of Temple City Date Agreement Number 9/19/2014 10020175 USTOMER ACKNOWLEDGMENT nature I (((Date) Ccvh C Printed Name and Title